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ENWW

24 Chapter A Troubleshooting

Locating the Rating Label

The rating label on the monitor provides the product number and serial number. You might need
these numbers when contacting HP about your monitor model.

The rating label is on the bottom of the monitor.

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Summary of Contents for ENVY 27

Page 1: ...HP ENVY 27 27 inch IPS Monitor User Guide ...

Page 2: ...ompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document might be photocopied reproduced or translated to another language without the prior written consent...

Page 3: ... and technical specifications WARNING Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information ...

Page 4: ...ENWW iv About This Guide ...

Page 5: ...6 Installing the Base Stand 6 Connecting Video Source Cables 7 Connecting the DisplayPort Cable 7 Connecting the VGA Cable 7 Connecting the HDMI Cable 8 Connecting Audio Output Devices 9 Connecting a Subwoofer 9 Connecting a Digital Audio Device 9 Connecting a Headphone 10 Managing the Cables 10 Connecting the Power Cord 11 High Bandwidth Digital Content Protection HDCP 12 Turning on the Monitor 1...

Page 6: ... Modes 26 Entering User Modes 26 LCD Monitor Quality and Pixel Policy 27 7 Agency Regulatory Notices 28 Federal Communications Commission Notice 28 Modifications 28 Cables 28 Declaration of Conformity for Products Marked with the FCC Logo United States Only 28 Canadian Notice 29 Avis Canadien 29 Japanese Notice 29 Korean Notice 29 Power Cord Set Requirements 30 Japanese Power Cord Requirements 30 ...

Page 7: ...h 1920 x 1080 at 60Hz plus full screen support for lower resolutions IPS technology provides wide viewing angles with colors that maintain their integrity VGA analog input signal DisplayPort digital signal input High definition multimedia interface HDMI signal input with cable provided Beats Audio for optimized sound quality Ultra fast response time with OverDrive Easy viewing from sitting or stan...

Page 8: ...tional Chinese French German Italian Spanish Dutch Japanese and Portuguese Power Saver to reduce energy consumption HDCP High Bandwidth Digital Content Protection on DisplayPort and HDMI inputs Documentation and Software CD containing drivers and documents Accessories Power adapter Power cord HDMI cable Audio cable Cable management clip Documentation and Software CD Optional Accessories VGA cable ...

Page 9: ...or cable When unplugging from the electrical outlet grasp the cord by the plug To reduce the risk of serious injury see the HP Safety and Comfort Guide on the HP website at http www hp com ergo or on the documentation CD The guide describes proper workstation setup posture and health and work habits for computer users and provides important electrical and mechanical safety information CAUTION For ...

Page 10: ...HP dealer reseller or service provider Turn the monitor off when not in use You can substantially increase the life expectancy of them on it or by using a screen saver program and turning off the monitor when not in use Slots and openings in the cabinet are provided for ventilation These openings must not be blocked or covered Never push objects of any kind into cabinet slots or other openings Do ...

Page 11: ... 1 Disconnect the power and video cables from the monitor 2 Lay the monitor on a flat and even surface with the bottom side of the monitor extending over the edge of the surface 3 Slide the base latches outwards to release the base lock Figure 2 1 Releasing the Base Latches 4 Remove the base from the monitor 5 Place the monitor and the base in the original packaging box Su b H D M I S P D IF ...

Page 12: ... Prepare a flat area to assemble the monitor Installing the Base Stand 1 Place the monitor on a flat and even surface with the bottom side of the monitor extending over the edge of the surface 2 Slide the base to the stand The latches automatically locks in place Figure 3 1 Installing the Base Stand NOTE Use only the power cord and adapter provided with this monitor Su b H D M I S P D IF ...

Page 13: ...ter has a DisplayPort compliant graphics card that is either integrated or installed DisplayPort cable is not provided Figure 3 2 Connecting the DisplayPort Cable Connecting the VGA Cable Connect one end of the VGA cable to the back of the monitor and the other end of the cable to the input device The VGA cable is not provided VGA connection only carries video input signal To output audio from a V...

Page 14: ...VGA video and audio cables Connecting the HDMI Cable Connect one end of the HDMI cable to the back of the monitor and the other end of the cable to the input device The HDMI cable is provided Figure 3 4 Connecting the HDMI Cable Sub HDMI SPDIF Sub HDMI SPDIF HDMI HDMI ...

Page 15: ...d the other end of the cable to the audio output device Figure 3 5 Connecting a Subwoofer Connecting a Digital Audio Device Connect one end of the SPDIF cable to the back of the monitor and the other end of the cable to the audio output device The SPDIF cable is not provided Figure 3 6 Connecting the SPDIF Cable Sub HDMI SPDIF Sub Sub HDMI SPDIF SPDIF SPDIF ...

Page 16: ...e to the right side of the monitor Figure 3 7 Connecting the Headphone Managing the Cables A cable management comes with the package Install the cable management clip on the stand then insert the cables into the clip Figure 3 8 Managing the Cables Sub HDMI SPDIF Sub HDMI SPDIF Sub HDMI SPDIF ...

Page 17: ...is easily accessible to the operator and located as close to the equipment as possible A power cord must be routed so that it is not likely to be walked on or pinched by items that are placed upon it or against it Do not place anything on power cords or cables Arrange them so that no one might accidentally step on or trip over them Do not pull on a cord or cable For additional information see Tech...

Page 18: ...ality applications This panel technology however is not suitable for applications that exhibit static stationary or fixed images for long periods of time without the use of screen savers These types of applications may include camera surveillance video games marketing logos and templates that are displayed on the screen for a prolonged period of time Static images may cause image retention damage ...

Page 19: ...nd quality To enable Beats Audio press Beats Audio control button on the base of the monitor Alternatively you can enable Beats Audio in the OSD by pressing the Menu button and selecting Audio Beats Audio On see page 19 Adjusting the Tilt For optimal viewing adjust the screen tilt to your own preference as follows 1 Face the front of the monitor and hold the base so that you do not topple the moni...

Page 20: ...Ensure that the proper resolutions and refresh rates appear in the Display Control Panel settings For more information see the Windows operating system documentation Downloading updated drivers from the Internet 1 Go to the HP Technical Support website at http www hp com support 2 Select your country region 3 Select Support Drivers 4 Enter the model number of your monitor The software download pag...

Page 21: ...enu where you can adjust the volume In the OSD menu press to select a submenu or an option Source Control Chooses the video input source from the computer In the OSD menu press to select a submenu or an option OK Enters the selected option in the OSD Power Turns the monitor on or puts it in standby or sleep mode The Power button is located on the bottom right of the monitor NOTE Pressing the Power...

Page 22: ...u item and if the menu screen has these options you might choose to Cancel To return to the previous menu level Save and Return To save all changes and return to the OSD Main Menu screen This options active only if you change a menu item Reset To change back to the default setting NOTE The menu moves to the top if you scroll down at the bottom of the selections The menu moves to the bottom if you ...

Page 23: ...ackground Adjusting the Clock will also change the horizontal screen image Clock Phase Adjusts the focus of the display This adjustment allows you to remove any horizontal noise and clear or sharpen the image of the characters Horizontal Position Adjusts the position of the screen image left and right Vertical Position Adjusts the position of the screen image up and down Custom Scaling Selects the...

Page 24: ...o the top or bottom area of the screen The factory default range is 17 OSD Transparency Adjust to view the background information through the OSD OSD Timeout Sets the time in seconds that the OSD is visible after the last button is pressed The factory default is 30 seconds Rotate OSD Rotates the viewing position of the OSD menu Management Selects the power management features of the monitor Power ...

Page 25: ...ff Sleep Timer Provides the timer adjustment menu options Set Current Time Sets the current time in hours and minutes Set Sleep Time Sets the time you want to place the monitor in sleep mode Set On Time Sets the time you want the monitor to wake up from sleep mode Timer Sets the Sleep Timer feature on or off the default setting is Off Sleep Now Immediately sets the monitor to enter sleep mode Ambi...

Page 26: ... unlocked press and hold the power button for 10 seconds to lock out the power button function Serial Number Reports the serial number of the monitor The serial number is needed if contacting HP technical support FW Version Reports the firmware version of the monitor Backlight Hours Reports the total hours of backlight operation Service Support For service support see the HP Technical Support webs...

Page 27: ...itor video input connector Verify if the computer or input signal source is off or in the power saver mode Power Saver Feature When the monitor is in normal operating mode the Power light is white and the monitor uses the normal watts of power For power usage see Technical Specifications on page 25 The monitor also supports a power saver mode that is controlled by the computer When the monitor is ...

Page 28: ...t your computer and enter Safe Mode Change your settings to a supported setting see the table in Preset Video Modes on page 26 Restart your computer so that the new settings take effect Picture is fuzzy and has ghosting shadowing issue Adjust the contrast and brightness controls Make sure that you are not using an extension cable or switch box HP recommends plugging the monitor directly into the g...

Page 29: ...and graphic card that are compatible with Plug and Play Check with your computer manufacturer Inspect the monitor video cable and make sure that none of the pins are bent Make sure that the monitor drivers are installed For more information see Installing Drivers on page 14 Monitor drivers are also available at the HP website at http www hp com support Picture bounces flickers or wave patter is pr...

Page 30: ...ting Locating the Rating Label The rating label on the monitor provides the product number and serial number You might need these numbers when contacting HP about your monitor model The rating label is on the bottom of the monitor ...

Page 31: ...x H x D 622 0 x 453 8 x 140 3 mm 24 49 x 17 83 x 5 52 in Maximum Graphics Resolution 1920 x 1080 60 Hz Optimum Graphics Resolution 1920 x 1080 60 Hz Text Mode 720 x 400 Pixel Pitch 0 3114 x 0 3114 mm Horizontal Frequency 24 to 94 kHz Vertical Frequency 50 to 76 kHz Operating Temperature 5º to 35º C 41º to 95º F Non Operating Temperature 20º to 60º C 4º to 140º F Operating Humidity 20 to 80 Non Ope...

Page 32: ...mode just as it does a preset mode In addition to the factory preset modes there are at least ten user modes that can be entered and stored Table B 2 Factory Preset Video Input Modes Preset Resolution Horizontal Frequency kHz Vertical Frequency Hz 1 640 x 480 31 469 59 94 2 720 x 400 31 469 70 087 3 800 x 600 37 879 60 317 4 1024 x 768 48 363 60 004 5 1280 x 720 45 00 60 00 6 1280 x 1024 63 98 60 ...

Page 33: ... and one blue subpixel A defective whole pixel is always turned on a bright spot on a dark background or it is always off a dark spot on a bright background The first is the more visible of the two A defective subpixel dot defect is less visible than a defective whole pixel and is small and only visible on a specific background To locate defective pixels the monitor must be viewed under normal ope...

Page 34: ...ne or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio or television technician for help Modifications The FCC requires the user to be notified that any changes or ...

Page 35: ... Company P O Box 692000 Mail Stop 510101 Houston Texas 77269 2000 281 514 3333 To identify this product see the Part Series or Model number found on the product Canadian Notice This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Avis Canadien Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le materiel...

Page 36: ... from the product Japanese Power Cord Requirements For use in Japan use only the power cord received with this product Product Environmental Notices Disposal of Waste Equipment by Users in Private Household in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your household waste Instead it is your responsibility to dispose o...

Page 37: ... Recycling Program website at http www hp com recycle Restriction of Hazardous Substances RoHS A Japanese regulatory requirement defined by specification JIS C 0950 2005 mandates that manufacturers provide Material Content Declarations for certain categories of electronic products offered for sale after July 1 2006 To view the JIS C 0950 material declaration for this product visit the HP website a...

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