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Maintenance and Service Guide

Engage One 10tw model

SUMMARY

This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem

troubleshooting, and more.

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Summary of Contents for Engage One 10tw

Page 1: ...Maintenance and Service Guide Engage One 10tw model SUMMARY This guide provides information about spare parts removal and replacement of parts diagnostic tests problem troubleshooting and more ...

Page 2: ...es and other countries The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edi...

Page 3: ... returning the repaired product to the customer 2 2 Monitor features 3 Rear components 4 Connecting the cable 4 Locating the serial number and product number 5 3 Illustrated parts catalog 6 How to order parts 7 4 Removal and replacement procedures 8 Preparation for disassembly 8 RC 9 Connector repair 12 USB Type c CN501 14 Function test 15 Support and troubleshooting 15 Preset display resolutions ...

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Page 5: ...pening the product s cabinet Modules containing electrical components are sensitive to electrostatic discharge ESD Follow ESD safety procedures while handling these parts Some products contain more than one battery Do not disassemble or expose a battery to high temperatures such as throwing into fire or the battery may explode Refer to government requirements for battery recycling or disposal This...

Page 6: ...tance in Electrical and Electronic Equipment Directive is a legal requirement by the EU European Union for the global electronics industry sold in the EU and other countries Any electrical and electronics products launched in the market after June 2006 should meet this RoHS requirement Products launched in the market before June 2006 are not required to be compliant with RoHS parts If the original...

Page 7: ...ity Removable stand for flexible display head mounting solutions VESA mount capability USB C with DisplayPort 1 2 power up to 15W 5V 3A Plug and Play capability if supported by your operating system On screen display OSD adjustments in several languages for easy setup and screen optimization Energy saver feature to meet requirements for reduced power consumption NOTE For safety and regulatory info...

Page 8: ...creen The factory default is 90 2 Color Control button Selects and adjusts the screen color 3 Display Information button Selects and displays important information about the monitor 4 Menu button Press to open the OSD menu select a menu item from the OSD or close the OSD menu Connecting the cable The monitor ships with the USB C flat cable attached To use the monitor connect the cable to the sourc...

Page 9: ...mber and product number The serial number and product number are located on a label on the bottom edge of the display head You may need these numbers when contacting HP about the monitor model For worldwide models except India ...

Page 10: ...stration and table No Description 1 PANEL 2 INSULATING SHEET 3 MAIN BOARD 4 MAINFRAME 5 USB Type C Cable 6 KEY BOARD 7 KEY_FUNCTION 8 REAR_COVER 9 BASE_ASS Y 10 KEY BOARD No Description 11 KEY_POWER S1 SCREW MAIN BOARD MAINFRAME USB CABLE MAINFRAME 12 LENS S2 SCREW BASE ASSY REAR COVER ...

Page 11: ...C CN501 RS R S13KG 03 CIE Group NOTE Rear cover and chassis need to be modified to hold connector Connector may need modifications to meet functional safety and regulatory requirements accordingly if it doesn t match exactly You can purchase cables from the HP part store at https partsurfer hp com Search aspx NOTE HP continually improves and changes product parts For complete and current informati...

Page 12: ...ce information and precautions sections in the Getting started chapter of this guide 2 Clean the room for disassembly 3 Identify the disassembly area 4 Check the position that the monitors are to be placed along with the number of monitors Prepare the area for material flow according to the disassembly layout 5 Be sure to have the following equipment and materials Press fixture Working table Screw...

Page 13: ... Prepare the monitor for disassembly See Preparation for disassembly on page 8 Step Figure Description Preparation Lay the monitor on a flat soft and clean surface and pull up the deco cover Remove the BASE Unscrew the screws to move the BASE ASSY ...

Page 14: ...0 Remove the rear cover Unscrew the screws to remove the USB cable and disconnect the connectors to remove the rear cover Remove key boards Unscrew the screws to remove the key boards from the rear cover ...

Page 15: ...11 Remove the tapes and pins Disconnect the connectors and remove the tapes Remove the Mylar Remove the Mylar ...

Page 16: ...e the main board from the mainframe The panel The panel Connector repair This procedure includes USB C connectors The connectors are on the main board board part number CBPCLW1HPQ2 The connectors identifiers are as follows Connector Location Type c CN501 ...

Page 17: ...der is requested Repairing with conventional lead wire may cause damage Work quickly to avoid overheating the circuit board as soon as you confirm the steady soldering condition Keep the soldering iron tip clean and well tinned and when replacing parts A close inspection of the circuit board revealed look in good condition After repaired must connect source to each port to check Main board functio...

Page 18: ...and a desoldering pump to remove as much solder as possible from the pin 2 Use a hot air gun to melt the solder on the pins 3 Lift the CN501 connector from the PCB 4 Place the new component on the PCB Be sure that it matches the PCB footprint 5 Solder the new component ...

Page 19: ...hile connecting the video cable Input Signal Out of Range isdisplayed on screen Video resolution and or refresh rateare set higher than the monitor supports Change the settings to a supported setting see Preset display resolutions on page 15 The monitor is offbut it did not seem to enter a low power sleep mode The monitor s sleep mode is disabled Open the OSD menu and select Power Control select A...

Page 20: ...tor automatically recognizes these preset modes and they will appear properly sized and centered on the screen 25 65 cm 10 1 inch model Preset display resolutions 640 480 60 Hz 800 600 60 Hz 1024 768 60 Hz 1280 720 60 Hz 1280 800 60 Hz Preset Timing name Pixel format 1 480p 720 480 2 720p60 1280 720 3 720p50 1280 720 4 576p 720 576 ...

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