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Maintenance and Service Guide

E243d model

SUMMARY

This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem

troubleshooting, and more.

Summary of Contents for EliteDisplay E243d

Page 1: ...Maintenance and Service Guide E243d model SUMMARY This guide provides information about spare parts removal and replacement of parts diagnostic tests problem troubleshooting and more ...

Page 2: ... States and other countries The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Firs...

Page 3: ...Front components 4 Rear components 5 Locating the serial number and product number 6 3 Illustrated parts catalog 7 How to order parts 9 4 Removal and replacement procedures 10 Preparation for disassembly 10 RC 11 Connector repair 16 Audio connector CN601 18 HDMI connector CN502 18 DP connector CN504 19 TYPE C connector CN101 20 D SUB connector CN501 20 AC socket SW7801 CN7801 CN7802 21 Usb port CN...

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Page 5: ...pening the product s cabinet Modules containing electrical components are sensitive to electrostatic discharge ESD Follow ESD safety procedures while handling these parts Some products contain more than one battery Do not disassemble or expose a battery to high temperatures such as throwing into fire or the battery may explode Refer to government requirements for battery recycling or disposal This...

Page 6: ...tance in Electrical and Electronic Equipment Directive is a legal requirement by the EU European Union for the global electronics industry sold in the EU and other countries Any electrical and electronics products launched in the market after June 2006 should meet this RoHS requirement Products launched in the market before June 2006 are not required to be compliant with RoHS parts If the original...

Page 7: ...initionMultimedia Interface and VGA video inputs Audio in microphone jack on rear and audio out headset jack on side Up to 90 W DC power OUT port for charging your legacy HP notebook USB Type A notebooks only USB Type C upstream port for high speed data and network audio and video and power delivery up to 65 W Four USB Type A 5 Gbps downstream ports two rear ports and two side ports RJ 45 network ...

Page 8: ...erence 4 Menubutton Press to open the OSD menu select a menu item from the OSD or close the OSD menu An indicator is activated above the Menu button when the OSD menu is open 5 Functionbuttons assignable When the OSD menu is open press the buttons to navigate through the menu Lighted icons above the buttons indicate their functions 6 Power button with power light Turnsthemonitoronoroff You can rec...

Page 9: ...ower delivery up to 65 W NOTE Your computer USB Type C port must be able to support USB Type C Alt Mode and data and power delivery Use only the HP USB Type C cable provided Supports DisplayPort Alt Mode video charging and USB 3 1 over the USB Type C connector Also compatible with USB Type C Thunderbolt enabled ports 9 USB Type B upstream port Connects a USB Type B cable to a source device 10 RJ 4...

Page 10: ...roduct the serial number and product number are located on a label on the rear of the monitor or on a label under the front bezel of the monitor head You might need these numbers when contacting HP for support For worldwide models except India Barcode label Spec label ...

Page 11: ...nents use this illustration and table No Description 1 MIDDLE_FRAME 2 LENS 3 KEY 5 RUBBER PAD 5 SHIELD_USB 6 MAINFRAME 7 REAR_COVER 8 LOGO HP size 72 9 stand base ass y 10 INSULATING SHEET 11 COVER_WEBCAM_FRONT 12 BKT_IO 13 COVER_WEBCAM_REAR 14 SPRING No Description ...

Page 12: ...P3 4 Middle frame Panel 16 COVER_WEBCAM S2 SCREW D3 6 Main board Mainframe 17 HOLDER S3 SCREW M3 6 BKT REAR COVER MAINFRAME PANEL 18 SHIELD_IO S4 SCREW 10 STAND BASE ASSY REAR COVER 19 SHIELD_MAINBOARD S5 SCREW BKT REAR COVER ...

Page 13: ...Y AMPHENOL USB B CN106 RS 692221030100 Wurth Elektronik USB 3 0 CN103 RS 10117835 002LF Amphenol ICC USB 3 0 CN104 RS 10117835 002LF Amphenol ICC D SUB CN501 tme HDL15 SL B ADAM TECH HDMI CN502 RS SD 47151 001 Molex DP CN504 Farnell DP1RD20JQ1 JAE USB Type C CN101 RS DX07S024JJ2R1300 JAE NOTE Rear cover and chassis need to be modified to hold connector Connector may need modifications to meet func...

Page 14: ...rvice information and precautions sections in the Getting started chapter of this guide Clean the room for disassembly Identify the disassembly area Check the position that the monitors are to be placed along with the number of monitors Prepare the area for material flow according to the disassembly layout Be sure to have the following equipment and materials Press fixture Working table Screwdrive...

Page 15: ... Preparation for disassembly on page 10 Step Figure Description Preparation and remove the stand base ass y Lay the monitor on a flat soft and clean surface Push the button to remove the stand base assy Remove the screws to remove the rear cover Remove the screws to remove the rear cover ...

Page 16: ... Disconnect the cables Disconnect the cables Remove the tape and remove the screws to remove the USB board Remove the tape and remove the screws to remove the USB board Remove the screws Remove the screws ...

Page 17: ...13 Remove the pins and remove the screws to remove the SUB board Remove the pins and remove the screws to remove the SUB board Remove the pins Remove the pins The Key Board ...

Page 18: ...14 Remove the Middle_Frame and the Mainframe Remove the screws to remove the Middle frame and the Mainframe Middle_Frame Middle_Frame The Mainframe The Mainframe ...

Page 19: ...15 Remove the main board Remove the screws to remove the main board take off the pin The panel The panel Main Board ...

Page 20: ...ocedure includes HDMI DisplayPort and audio connectors The connectors are on the main board board part number CBPCLE5HPQA The connectors identifiers are as follows Connector Location PHONE JACK CN601 DC POWER JACK CN7802 DC POWER JACK CN7801 RJ45 LED CN107 USB B CN106 USB 3 0 CN103 USB 3 0 CN104 D SUB CN501 HDMI CN502 DP CN504 USB Type C CN101 ...

Page 21: ... conventional lead wire may cause damage Work quickly to avoid overheating the circuit board as soon as you confirm the steady soldering condition Keep the soldering iron tip clean and well tinned and when replacing parts A close inspection of the circuit board revealed look in good condition After repaired must connect source to each port to check Main board function is ordinary Note The requirem...

Page 22: ...everything is molten to move the CN601 out of the through holes 2 Lift the CN601 connector from the PCB 3 Place the new component on the PCB Be sure that it matches the PCB footprint 4 Solder the new component HDMI connector CN502 Repair the HDMI connector 1 Use a soldering iron and a desoldering pump to remove as much solder as possible from the pin 2 Use a hot air gun to melt the solder on the p...

Page 23: ...that it matches the PCB footprint 5 Solder the new component DP connector CN504 Repair the DP connector 1 Use a soldering iron and a desoldering pump to remove as much solder as possible from the pin 2 Use a hot air gun to melt the solder on the pins 3 Lift the CN504 connector from the PCB ...

Page 24: ...solder as possible from the pin 2 Use a hot air gun to melt the solder on the pins 3 Lift the CN504 connector from the PCB 4 Place the new component on the PCB Be sure that it matches the PCB footprint 5 Solder the new component D SUB connector CN501 Repair the D Sub port connector 1 Use a soldering iron and a desoldering pump to remove as much solder as possible from the pin 2 Use a hot air gun t...

Page 25: ... hot air gun to melt the solder on the pins 3 Lift the AC socket connector from the PCB 4 Place the new component on the PCB Be sure that it matches the PCB footprint 5 Solder the new component USB port CN106 CN103 CN104 Repair the USB port connector 1 Use a soldering iron and a desoldering pump to remove as much solder as possible from the pin 2 Use a hot air gun to melt the solder on the pins 3 ...

Page 26: ...22 5 Solder the new component LAN port CN107 Repair the LAN port connector 1 Use a soldering iron and a desoldering pump to remove as much solder as possible from the pin ...

Page 27: ...er power switch is set to off Set the master power switch on the rear of the monitor to theOn position Video cable is improperly connected Connect the video cable properly SystemisinAuto SleepMode Pressanykeyonthekeyboardormovethemouseto inactivatethescreenblankingutility Videocardisincompatible Open the OSD menu and select the Input menu Set Auto Switch Input to Off and manually select theinput o...

Page 28: ...ut of Range isdisplayedon screen Video resolution and or refresh rate are set higher than the monitor supports Change the settings to a supported setting The monitor does not enter into a low power sleep state Themonitor spowersavingcontrolis disabled Open the OSD menu and select Power select Auto Sleep Mode andthensetauto sleepto On OSD Lockout is displayed Themonitor sOSDLockout functionisenable...

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