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Maintenance and Service Guide

HP EliteDesk 700 G1 Small Form Factor

Summary of Contents for EliteDesk 700 G1

Page 1: ...Maintenance and Service Guide HP EliteDesk 700 G1 Small Form Factor ...

Page 2: ...ein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company First Edition August 2...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ... software in Windows 8 6 Activating the Windows Operating System 6 Downloading Windows 8 updates 7 Customizing the monitor display 7 3 Illustrated parts catalog 8 Small Form Factor SFF chassis spare parts 8 Computer major components 8 Cables 9 Miscellaneous parts 10 Misc boards 11 Mass storage devices 11 4 Routine care SATA drive guidelines and disassembly preparation 13 Electrostatic discharge in...

Page 6: ...A data cable 21 SMART ATA drives 21 Cable management 21 5 Removal and replacement procedures Small Form Factor 22 Preparation for disassembly 22 Access panel 23 Front bezel 24 Front bezel security 25 Bezel blanks 27 Memory 28 DIMMs 28 DDR3 SDRAM DIMMs 28 Populating DIMM sockets 28 Installing DIMMs 29 Expansion card 31 System board connections 35 Drives 36 Drive positions 38 Removing a 3 5 inch dev...

Page 7: ...etup Storage 74 Computer Setup Security 76 Computer Setup Power 81 Computer Setup Advanced 83 Recovering the Configuration Settings 85 7 Troubleshooting without diagnostics 86 Safety and comfort 86 Before you call for technical support 86 Helpful hints 87 Solving general problems 89 Solving power problems 93 Solving hard drive problems 95 Solving media card reader problems 98 Solving display probl...

Page 8: ...gnostics 147 How to access and run HP PC Hardware Diagnostics 147 Downloading HP PC Hardware Diagnostics to a USB device 148 11 System backup and recovery 149 Backing up restoring and recovering in Windows 8 149 Creating recovery media and backups 150 Restoring and recovering using Windows 8 tools 151 Using Windows 8 Refresh 151 Using Windows 8 Reset 152 Recovery using the Windows 8 recovery USB f...

Page 9: ...HP Recovery Disc operating system discs select models only 161 Appendix A Battery replacement 163 Appendix B Statement of Volatility 166 Appendix C Power cord set requirements 168 General requirements 168 Japanese power cord requirements 168 Country specific requirements 169 Appendix D Specifications 170 Index 172 ix ...

Page 10: ...x ...

Page 11: ...ending on the model For a complete listing of the hardware and software installed in the computer run the diagnostic utility included on some computer models only NOTE The computer can be used in a tower orientation or a desktop orientation 1 ...

Page 12: ...plugged into the Microphone Headphone Connector a dialog box will pop up asking if you want to use the connector for a microphone Line In device or a headphone You can reconfigure the connector at any time by double clicking the Audio Manager icon in the Windows taskbar NOTE The Power On Light is normally white when the power is on If it is flashing red there is a problem with the computer and it ...

Page 13: ...o the blue Line In Audio Connector a dialog box will pop up asking if you want to use the connector for a line in device or a microphone You can reconfigure the connector at any time by double clicking the Audio Manager icon in the Windows taskbar When a graphics card is installed in one of the system board slots the video connectors on the graphics card and the integrated graphics on the system b...

Page 14: ...ach computer has a unique serial number and a product ID number that are located on the exterior of the computer Keep these numbers available for use when contacting customer service for assistance 4 Chapter 1 Product features ...

Page 15: ...d airflow Activating the Windows operating system The first time you turn on the computer the operating system is set up and activated automatically This process takes about 5 to 10 minutes Carefully read and follow the instructions on the screen to complete the activation We recommend that you register your computer with HP during operating system setup so you can receive important software updat...

Page 16: ...e for the operating system from http www hp com support Select your country and language select Download drivers and software and firmware enter the model number of the computer and press Enter Customizing the monitor display If you wish you can select or change the monitor refresh rates screen resolution color settings font sizes and power management settings For more information refer to the onl...

Page 17: ...est updates during the initial installation and periodically throughout the life of the computer Run Windows Update as soon as possible after you set up your computer 1 Point to the upper right or lower right corner of the Start screen to display the charms 2 Click Settings Change PC Settings Windows Update 3 Run Windows Update monthly thereafter Customizing the monitor display You can customize d...

Page 18: ... This chapter provides spare part information for all chassis Small Form Factor SFF chassis spare parts Computer major components Item Description 1 Front bezel 2 Access panel 3 Power supply 8 Chapter 3 Illustrated parts catalog ...

Page 19: ... PC3 12800 8 GB 4 GB 2 GB Processors include replacement thermal material Intel Core i7 4770 3 4 GHz 8 MB L3 cache Intel Core i5 4670 3 4 GHz 6 MB L3 cache Intel Core i5 4570 3 2 GHz 6 MB L3 cache Cables Item Description 1 Front I O assembly 2 Power switch assembly 3 SATA drive power cable Hard drive SATA cable 14 inch 1 straight end 1 angled end Optical drive SATA cable 19 5 inch 2 straight ends ...

Page 20: ...s Item Description 1 Fan sink includes replacement thermal material 2 Fan duct 3 Speaker 4 Hood sensor Optical drive bezel blank Solenoid lock Printer port PCI card HP Ultraslim Keyed Cable Lock Rubber foot kit includes four rubber feet Chassis stand Serial port PCI card Hard drive conversion bracket USB powered speakers 10 Chapter 3 Illustrated parts catalog ...

Page 21: ... graphics card 512 MB nVidia Quadro NVS315 PCIe x16 graphics card 1 GB AMD Radeon HD8490 PCIe x16 graphics card 1 GB AMD Radeon HD8450 PCIe x16 graphics card 1 GB GeForce GT630 PCIe x16 graphics card 2 GB Intel PRO 1000 single port GbE NIC includes bracket HP WLAN 802 11 a b g n 2x2 PCIe module Mass storage devices Description Hard drive 2 TB 7200 rpm 1 TB hard drive hybrid SSD 2 5 inch hard drive...

Page 22: ...ypting SED 500 GB hard drive hybrid SSD 2 5 inch hard drive 256 GB Solid state Drive SSD self encrypting SED 128 GB Solid state Drive SSD 32 GB mSATA drive 32 GB mSATA drive 2 5 inch Optical drive DVD RW drive NOTE 2 5 inch solid state drives require an adapter for installation 12 Chapter 3 Illustrated parts catalog ...

Page 23: ...arge information A sudden discharge of static electricity from your finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while ...

Page 24: ...ng electrostatic damage to equipment Many electronic components are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories To avoid hand contact transport products in static safe containers such as tubes bags or boxes Protect all electrostatic parts ...

Page 25: ... use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free work a...

Page 26: ...permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally clean the air vents on all vented sides of the computer Lint dust and other foreign matter can block the vents and limit the airflow Be sure to u...

Page 27: ... computer To clean the computer case follow the procedures described below To remove light stains or dirt use plain water with a clean lint free cloth or swab For stronger stains use a mild dishwashing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate ...

Page 28: ...ned for cleaning monitors Do not use sprays or aerosols directly on the screen the liquid may seep into the housing and damage a component Never use solvents or flammable liquids on the monitor To clean the monitor body follow the procedures in Cleaning the Computer Case on page 17 Cleaning the mouse Before cleaning the mouse ensure that the power to the computer is turned off Clean the mouse ball...

Page 29: ...sed throughout the unit are flat flexible cables These cables must be handled with care to avoid damage Apply only the tension required to seat or unseat the cables during insertion or removal from the connector Handle cables by the connector whenever possible In all cases avoid bending or twisting the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged...

Page 30: ...de for instructions on the replacement procedures WARNING This computer contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperatures higher than 140ºF 60ºC Do not attempt to recharge the battery NOTE Batteries battery packs and accumulators sh...

Page 31: ...etry count If the drive determines that a failure is imminent it generates a fault alert Cable management Always follow good cable management practices when working inside the computer Keep cables away from major heat sources like the heat sink Do not jam cables on top of expansion cards or memory modules Printed circuit cards like these are not designed to take excessive pressure on them Keep cab...

Page 32: ...s from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outle...

Page 33: ...he computer for disassembly Preparation for disassembly on page 22 2 Lift up on the access panel handle 1 then lift the access panel off the computer 2 To install the access panel reverse the removal procedure Access panel 23 ...

Page 34: ...Preparation for disassembly on page 22 2 Remove the access panel Access panel on page 23 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 To install the front bezel reverse the removal procedure 24 Chapter 5 Removal and replacement procedures Small Form Factor ...

Page 35: ...re the computer for disassembly Preparation for disassembly on page 22 2 If the computer is on a stand remove the computer from the stand 3 Remove the access panel Access panel on page 23 4 Remove the front bezel Front bezel on page 24 5 Remove one of the five silver 6 32 standard screws located on top of the drive cage Front bezel security 25 ...

Page 36: ...6 Install the security screw through the middle front bezel release tab to secure the front bezel in place 26 Chapter 5 Removal and replacement procedures Small Form Factor ...

Page 37: ...n the five retaining tabs 1 and pull the blank off the front bezel 2 To remove a slim optical drive bezel blank press the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel 3 and slide the bezel blank back and to the right to remove it 4 4 Replace the front bezel NOTE After removing the slim optical drive bezel blank and installing a slim optical drive ...

Page 38: ... ECC PC3 12800 DDR3 1600 MHz compliant 1 35 volt or 1 5 volt DDR3 DDR3L SDRAM DIMMs The DDR3 SDRAM DIMMs must also support CAS latency 11 DDR3 1600 MHz 11 11 11 timing contain the mandatory JEDEC SPD information In addition the computer supports 512 Mbit 1 Gbit and 2 Gbit non ECC memory technologies single sided and double sided DIMMs DIMMs constructed with x8 and x16 DDR devices DIMMs constructed...

Page 39: ...hree 1 GB DIMMs Channel A should be populated with the 2 GB DIMM and one 1 GB DIMM and Channel B should be populated with the other two 1 GB DIMMs With this configuration 4 GB will run as dual channel and 1 GB will run as single channel In any mode the maximum operational speed is determined by the slowest DIMM in the system Installing DIMMs CAUTION You must disconnect the power cord and wait appr...

Page 40: ... the memory capacity is spread as equally as possible between Channel A and Channel B Refer to Populating DIMM sockets on page 28 for more information 5 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 6 Repeat steps 4 and 5 to install any additional modules The computer should automatically recog...

Page 41: ... The PCI Express slots support only low profile cards You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 slot For dual graphics card configurations the first primary card must be installed in the PCI Express x16 slot that is NOT downshifted to a x4 To remove replace or add an expansion card 1 Prepare the computer for disassembly Preparation for disassembly on page ...

Page 42: ...ver or the existing expansion card NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Pull the slot cover straight up then away from the inside of the chassis 32 Chapter 5 Removal and replacement procedure...

Page 43: ...e the card against the other components c If you are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame Be sure not to sc...

Page 44: ...sion socket on the system board then move the card toward the rear of the chassis 1 so that the bracket on the card is aligned with the open slot on the rear of the chassis Press the card straight down into the expansion socket on the system board 2 NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 10 Rotate the sl...

Page 45: ...P white Expansion Card 2 PCI Express x1 X1PCIEXP2 black Expansion Card 3 PCI Express x1 X1PCIEXP1 black Expansion Card 4 PCI Express x16 X16PCIEXP black Expansion Card 5 Parallel Port PAR black Parallel Port 6 Serial Port COMB black Serial Port 7 Hood Lock HLCK black Hood Lock 8 Hood Sensor HSENSE white Hood Sensor 9 Battery BAT black Battery 10 DIMM4 Channel A DIMM4 white Memory Module 11 DIMM3 C...

Page 46: ...B 2 0 MEDIA black USB 2 0 Device such as a USB 2 0 Media Card Reader Drives Description Optical drives DVD RW drive Hard drives 2 TB 7200 rpm hard drive 1 TB hard drive hybrid SSD 2 5 inch hard drive 1 TB 10000 rpm hard drive 1 TB 7200 rpm hard drive 750 GB 7200 rpm 2 5 inch hard drive hybrid SSD 2 5 inch hard drive 500 GB 10000 rpm hard drive 500 GB 7200 rpm hard drive self encrypting SED 500 GB ...

Page 47: ...h the first connector routed to the 3 5 inch hard drive bay and the second connector routed to the 2 5 inch hard drive bay You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place HP has provided four extra 6 32 standard guide screws installed on the top of the drive bay The 6 32 standard guide screws are required for a media card reader or a sec...

Page 48: ... a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must be mailed place the drive in a bubble pack mailer or other protective packaging and label the package Fragile Handle With Care Drive positions 1 Slim optical drive bay 2 3 5 inch internal hard drive bay 3 3 5 inch drive bay for optional drives media card reader shown 4 2...

Page 49: ...ccess panel on page 23 3 Remove the front bezel Front bezel on page 24 4 Rotate the drive cage to its upright position 5 Disconnect the drive cables from the rear of the drive or if you are removing a media card reader disconnect the USB cable from the system board as indicated in the following illustration 6 Press inward on the release lever at the rear of the drive 1 and slide the drive out of t...

Page 50: ...l 6 32 guide screws in the holes on each side of the drive NOTE HP has supplied four extra 6 32 guide screws on top of the drive cage Refer to Drives on page 36 for an illustration of the extra guide screws location When replacing a drive transfer the four 6 32 guide screws from the old drive to the new one 5 Rotate the drive cage to its upright position 6 Slide the drive into the drive bay making...

Page 51: ...0 connector on the system board labeled MEDIA3 0 NOTE Refer to System board connections on page 35 for an illustration of the system board drive connectors 8 Rotate the drive cage back down to its normal position CAUTION Be careful not to pinch any cables or wires when rotating the drive cage down Drives 41 ...

Page 52: ...el on page 23 3 Disconnect the power cable 1 and data cable 2 from the rear of the optical drive push the green release latch on the right rear side of the drive toward the center of the drive 3 then slide the drive forward and out of the bay through the front bezel 4 CAUTION When removing the cables pull the tab or connector instead of the cable itself to avoid damaging the cable 42 Chapter 5 Rem...

Page 53: ... more information 5 Before the new optical drive can be used the release latch must be attached a Peel the backing off the adhesive on the release latch b Without allowing the release latch to touch the optical drive carefully align the holes on the release latch with the pins on the side of the optical drive Make sure the release latch is oriented properly c Insert the pin at the front of the opt...

Page 54: ...urrounds the front of the optical drive is available from HP Install the bezel trim piece in the front bezel before installing the front bezel Removing and replacing a 3 5 inch hard drive NOTE Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive 1 Prepare the computer for disassembly Preparation for disasse...

Page 55: ...1 While pulling the release lever out slide the drive back until it stops then lift the drive up and out of the bay 2 6 To install a hard drive you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive Drives 45 ...

Page 56: ...data cable for the primary hard drive must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems 9 Replace the access panel 10 If the computer was on a stand replace the stand 11 Reconnect the power cord and turn on the computer 12 Lock any security devices that were disengaged when the access panel was removed 46 Chapter 5 Removal a...

Page 57: ...le and data cable from the back of the hard drive 5 Pull outward on the release lever at the rear of the drive 1 then slide the drive back until it stops and pull it down and out of the drive bay 2 Installing a 2 5 inch hard drive 1 Prepare the computer for disassembly Preparation for disassembly on page 22 2 If the computer is on a stand remove the computer from the stand 3 Remove the access pane...

Page 58: ...ess the drive up into the drive bay then slide it forward until it locks in place 7 Connect the power cable and data cable to the back of the hard drive NOTE If the 2 5 inch hard drive is the primary drive connect the data cable to the dark blue SATA connector labeled SATA0 on the system board If it is a secondary drive connect the data cable to one of the light blue SATA connectors on the system ...

Page 59: ...ide of the chassis and a release lever inside of the chassis WARNING Voltage is always present on the system board when the computer is plugged into an active AC outlet To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and or the AC outlet before opening the computer 1 Prepare the computer for disassembly Preparation for disassemb...

Page 60: ...5 Release the power supply cables from the cable retaining clip under the drive cage 50 Chapter 5 Removal and replacement procedures Small Form Factor ...

Page 61: ...e of the chassis press the release button at the front of the power supply 1 8 Slide the power supply forward 2 and then lift it out of the chassis 3 To install the power supply reverse the removal procedure CAUTION When installing the power supply cables make sure they are properly positioned in the clip under the drive cage Power supply 51 ...

Page 62: ...n for disassembly on page 22 2 Remove the access panel Access panel on page 23 3 Rotate the fan duct upward 4 Pull the duct away from the chassis to disengage the clips on the duct from the chassis To install the fan duct reverse the removal procedure 52 Chapter 5 Removal and replacement procedures Small Form Factor ...

Page 63: ...ower outage Startup failure PC component for example processor or power supply failure Forgotten password NOTE The Smart Cover FailSafe Key is a specialized tool available from HP Be prepared order this key before you need it To obtain a FailSafe Key Contact an authorized HP reseller or service provider Order PN 166527 001 for the wrench style key or PN 166527 002 for the screwdriver bit key Refer...

Page 64: ... chassis 2 To install the solenoid lock reverse the removal procedure Refer to the following image for the location of the slots on the back of the chassis in which to install the solenoid lock When installing insert the top tabs into the top slots and then rotate the lock downward Then install the security screw on the outside of the computer Plug the connector into the system board connector 54 ...

Page 65: ...Smart Cover Lock solenoid lock 55 ...

Page 66: ...el Access panel on page 23 3 Disconnect the cable from the system board connector labeled HSENSE 1 4 Using a tool remove the sensor from the slot by pushing it into the computer to remove it 2 To install the hood sensor reverse the removal procedure 56 Chapter 5 Removal and replacement procedures Small Form Factor ...

Page 67: ...Cable routing Use the following image to determine proper cable routing in the Small Form Factor computer Cable routing 57 ...

Page 68: ...el on page 23 3 Remove the front bezel Front bezel on page 24 4 Rotate the drive cage to its upright position 5 Disconnect the cables from the system board as follows Yellow connector labeled FRONT_USB Black connector labeled MEDIA 3 0 Blue connector labeled FRONT AUD 58 Chapter 5 Removal and replacement procedures Small Form Factor ...

Page 69: ...m the chassis 9 Push the assembly into the chassis 3 and remove it from the chassis To install the front I O assembly reverse the removal procedure NOTE Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly Proper cable routing prevents damage to the cables and allows the drive cage to close properly See Cable routing on page 57 for proper cable placement Fron...

Page 70: ...on page 24 4 Rotate the drive cage to its upright position 5 Disconnect the cable from the system board connector labeled PB LED 6 Remove the cable from the cable clip under the drive cage 7 From the inside of the chassis press down on the tab on the top of the power switch 1 to disengage the power switch from the chassis 60 Chapter 5 Removal and replacement procedures Small Form Factor ...

Page 71: ...e power switch assembly reverse the removal procedure NOTE Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly Proper cable routing prevents damage to the cables and allows the drive cage to close properly See Cable routing on page 57 for proper cable placement Power switch assembly 61 ...

Page 72: ...move the front bezel Front bezel on page 24 4 Rotate the drive cage to its upright position 5 Disconnect the speaker wire from the white system board connector labeled SPKR 6 Remove the two Torx screws that secure the speaker to the chassis 7 Lift the speaker from the inside of the chassis to remove it To install the speaker reverse the removal procedures 62 Chapter 5 Removal and replacement proce...

Page 73: ... Access panel on page 23 3 Remove the fan duct Fan duct on page 52 4 Loosen the four captive Torx T15 screws that secure the fan sink to the system board tray CAUTION Remove fan sink retaining screws in diagonally opposite pairs as in an X to even the downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacin...

Page 74: ...amage that could require replacing the system board Make sure to replace the fan duct Failure to install the fan duct may cause the computer to overheat Processor Description Intel Core i7 processor includes thermal material 4770 3 4 GHz 8 MB L3 cache 86W Intel Core i5 processors include thermal material 4670 3 4 GHz 6 MB L3 cache 86W 4570 3 2 GHz 6 MB L3 cache 86W 1 Prepare the computer for disas...

Page 75: ... irreparable damage Once pins are damaged it may be necessary to replace the system board The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections NOTE After installing a new processor onto the system board always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest sy...

Page 76: ... panel Access panel on page 23 3 When replacing the system board make sure the following components are removed from the defective system board and installed on the replacement system board Memory modules Memory on page 28 Expansion cards Expansion card on page 31 Fan sink Fan sink on page 63 Processor Processor on page 64 4 Remove the fan duct from the chassis Fan duct on page 52 5 Rotate the dri...

Page 77: ... the system board up and out of the chassis 3 To install the system board reverse the removal procedure NOTE When replacing the system board you must also change the chassis serial number in the BIOS CAUTION When reconnecting the cables it is important that they be positioned correctly System board 67 ...

Page 78: ...or Color X4PCIEXP PCI Express x16 downshifted to a x4 White DIMM1 Memory socket Channel B Black X1PCIEXP2 PCIe x1 slot Black PB LED Front power switch connector Black X1PCIEXP1 PCIe x1 slot Black PWRCMD Power connector White X16PCIEXP PCIe x16 slot Black SATAPWR0 SATA drive power connector White 68 Chapter 5 Removal and replacement procedures Small Form Factor ...

Page 79: ...e Light blue PAR Parallel port connector Black SATA2 Any SATA Device other than the Primary Hard Drive Light blue COMB Serial port connector Black MEDIA USB 2 0 Device such as a USB 2 0 Media Card Reader Black PWRCPU Power connector White FRONT USB Front I O USB connector Yellow XU1 Processor socket Silver PSWD System password header jumper Black green CPUFAN Processor fan connector White CMOS CMO...

Page 80: ...computer so that its right side is facing down and place the computer in the optional stand NOTE To stabilize the computer in a tower orientation HP recommends the use of the optional tower stand 3 Reconnect the power cord and any external devices then turn on the computer NOTE Ensure at least 10 2 centimeters 4 inches of space on all sides of the computer remains clear and free of obstructions 70...

Page 81: ...Power On Self Test POST messages Post Messages Disabled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the syst...

Page 82: ...priate time you must restart the computer and again repeatedly press F10 when the monitor light turns green to access the utility 3 A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 4 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To retur...

Page 83: ...time and date Flash System ROM Allows you to update the system ROM with a BIOS image file located on removable media Replicated Setup Save to Removable Media Saves system configuration to a formatted USB flash media device Restore from Removable Media Restores system configuration from a USB flash media device Default Setup Save Current Settings as Default Saves the current system configuration se...

Page 84: ...rolled storage devices When a device is selected detailed information and options are displayed The following options may be presented Hard Disk Size model firmware version serial number connector color CD ROM Model firmware version serial number connector color not included for USB CD ROM SMART ATA disks only Diskette Model and firmware version NOTE Displays for USB diskette drives 74 Chapter 6 C...

Page 85: ...for a bootable operating system image Each device on the list may be individually excluded from or included for consideration as a bootable operating system source EFI boot sources always have precedence over legacy boot sources Legacy Boot Sources Specify the order in which legacy boot sources such as a network interface card internal hard drive USB optical drive or internal optical drive are che...

Page 86: ... system board Default is disabled CAUTION If you enable the stringent security feature and you forget the setup password or the power on password the computer is inaccessible and can no longer be used If you lose or forget the password the system board must be replaced This scenario is not covered under warranty To prevent the computer from becoming permanently unusable record your configured setu...

Page 87: ... is enabled Network Boot Enables disables the computer s ability to boot from an operating system installed on a network server Feature available on NIC models only the network controller must be either a PCI expansion card or embedded on the system board Default is enabled System IDs Allows you to set Asset tag 18 byte identifier a property identification number assigned by the company to the com...

Page 88: ...hile in MS DOS or Windows Safe Mode NOTE Most operating systems control access to the MBR of the current bootable disk the BIOS cannot prevent changes that may occur while the operating system is running Restores the backup Master Boot Record to the current bootable disk Default is disabled Only appears if all of the following conditions are true MBR security is enabled A backup copy of the MBR ha...

Page 89: ...features Embedded Security Device Support Virtualization Technology Virtualization Technology Directed I O Embedded Security Device enable disable Permits activation and deactivation of the Embedded Security Device NOTE To configure the Embedded Security Device a Setup password must be set Reset to Factory Settings Do not reset Reset Resetting to factory defaults will erase all security keys and l...

Page 90: ...sfully entered the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold boot sequence NOTE This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system Secure Boot Configuration This is a feature of Windows 8 Legacy Support Enable Disable Allows you to turn off all legacy support on...

Page 91: ...d Normal Allows certain operating systems to decrease the processors power consumption when the processor is idle Default is extended Runtime Power Management Enable Disable Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor Default is enabled Unique Sleep State Blink Rates Enable Disable...

Page 92: ...1 Sets Active State Power Management ASPM of the bus ASPM lets you set lower power modes that activate when the bus is not being used Options are Disabled LOs L1 LOs and L1 Default is ASPM Disabled Network Controller Sets ASPM of the bus ASPM lets you set lower power modes that activate when the bus is not being used Options are Disabled LOs L1 LOs and L1 Default is ASPM Disabled USB 3 0 Controlle...

Page 93: ...nabled Option ROM Prompt enable disable Enabling this feature will cause the system to display a message before loading option ROMs Default is enabled After Power Loss off on previous state Default is Power off Setting this option to Power off causes the computer to remain powered off when power is restored Power on causes the computer to power on automatically as soon as power is restored Previou...

Page 94: ...em Default is Auto which sets memory allocation to 512 MB If you select Force the UMA Frame Buffer Size option displays which lets you set the UMA memory size allocation between 32 MB and 1 GB Internal Speaker does not affect external speakers Default is enabled NIC PXE Option ROM Download PXE iSCSI disabled The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network...

Page 95: ...irmation to unconfigure ME Watchdog Timer enable disable Allows you to set amount of time for a operating system and BIOS watchdog alert to be sent if the timers are not deactivated BIOS watchdog is deactivated by BIOS and would indicate that a halt occurred during execution if the alert is sent to the management console An operating system alert is deactivated by the operating system image and wo...

Page 96: ...ory Information guide Before you call for technical support If you are having problems with the computer try the appropriate solutions below to try to isolate the exact problem before calling for technical support Run the HP diagnostic tool Run the hard drive self test in Computer Setup Refer to Computer Setup F10 Utility on page 71 for more information Check the Power LED on the front of the comp...

Page 97: ...erly Be in front of your computer when you call Write down the computer serial number product ID number and monitor serial number before calling Spend time troubleshooting the problem with the service technician Remove any hardware that was recently added to your system Remove any software that was recently installed Restore the system from the Recovery Disc Set that you created or restore the sys...

Page 98: ...nstalling a non plug and play expansion board or other option See Solving Hardware Installation Problems on page 111 for instructions Be sure that all the needed device drivers have been installed For example if you are using a printer you need a driver for that model printer Remove all bootable media CD DVD or USB device from the system before turning it on If you have installed an operating syst...

Page 99: ... not respond to keyboard or mouse Cause Solution Computer is in Sleep state To resume from Sleep state press the power button CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data System has locked up Restart computer Computer date and time display is incorrect Cause S...

Page 100: ... muted or to increase the volume Cannot remove computer cover or access panel Cause Solution Smart Cover Lock featured on some computers is locked Unlock the Smart Cover Lock using Computer Setup In case of forgotten password power loss or computer malfunction you must manually disable the Smart Cover lock A key to unlock the Smart Cover Lock is not available from HP Keys are typically available f...

Page 101: ...the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically and the click OK In Windows 8 a On the Start screen right click and then select the All apps icon b Under Windows System click Run c Type msconfig and then press Enter d On the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatic...

Page 102: ... and hold the power button for less than 4 seconds If the hard drive LED turns white then 1 If equipped with a voltage selector check that the voltage selector located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Remove the expansion cards one at a time until the 5V_aux light on the system board turns on 3 Replace the system boar...

Page 103: ... and the Power LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Processor thermal protection activated A fan may be blocked or not turning OR The heat sink is not properly attached to the processor 1 Ensure that the computer air vents are not blocked and the process...

Page 104: ...ur region 2 Open the access panel and ensure the power supply cable is seated into the connector on the system board 3 Check if a device is causing the problem by removing ALL attached devices such as hard drives or optical drives and expansion cards Power on the system If the system enters POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace ...

Page 105: ...ive Select Properties and then select the Tools tab Under Error checking click Check Now In Windows 8 on the Start screen type e and then click File Explorer from the list of applications In the left column expand Computer right click on a drive select Properties and then select the Tools tab Under Error checking click Check Drive not found identified Cause Solution Cable could be loose Check cabl...

Page 106: ...stem 3 Install system files for the appropriate operating system Hard drive boot has been disabled in Computer Setup Run the Computer Setup utility and enable the hard drive entry in the Storage Boot Order list Bootable hard drive is not attached as first in a multi hard drive configuration If attempting to boot from a hard drive ensure it is attached to the system board dark blue SATA connector B...

Page 107: ...See Appendix A POST error messages on page 127 to determine possible causes for the blinking red and beep codes See the Worldwide Limited Warranty for terms and conditions Computer seems to be locked up Cause Solution Program in use has stopped responding to commands 1 Use the task manager to close programs that do not respond 2 Attempt the normal Windows Shut Down procedure If this fails press th...

Page 108: ... located on the bottom of the Memory Stick PRO card is not in the locked position Can not write to the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included with your card to see if it writable Refer to the previous section for a list of compatible cards Media card is locked Locking the media card is a safety feature that prevents w...

Page 109: ...ds are not recognized by the computer Cause Solution The operating system needs time to recognize the device if the reader was just installed into the computer and you are turning the PC on for the first time Wait a few seconds so that the operating system can recognize the reader and the available ports and then recognize the media inserted in the reader After inserting a media card in the reader...

Page 110: ...n to resume from Sleep state CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Monitor cable is plugged into the wrong connector Systems may have a monitor connection on both the motherboard or an add in card Try moving the monitor connection to a different connect...

Page 111: ...e Solution Pre video graphics error For systems with a graphics card 1 Reseat the graphics card if applicable Power on the system 2 Replace the graphics card if applicable 3 Replace the system board For systems with integrated graphics replace the system board Blank screen and the power LED flashes Red seven times once every second followed by a two second pause and the computer beeps seven times ...

Page 112: ... is broken up rolls jitters or flashes Cause Solution The monitor connections may be incomplete or the monitor may be incorrectly adjusted 1 Be sure the monitor cable is securely connected to the computer 2 In a two monitor system or if another monitor is in close proximity be sure the monitors are not interfering with each other s electromagnetic field by moving them apart 3 Fluorescent lights or...

Page 113: ...puter and try again 3 On the Advanced Boot Options screen use the arrow keys to highlight the safe mode option you want and then press Enter 4 Log on to your computer with a user account that has administrator rights When your computer is in safe mode Safe Mode displays in the corners of your monitor To exit safe mode restart your computer and let Windows start normally To enter Safe Mode in Windo...

Page 114: ...ck Phase on screen display functions To download a SoftPaq that will assist you with the synchronization go to the following Web site select the appropriate monitor and download either SP32347 or SP32202 http www hp com support Graphics card is not seated properly or is bad some models 1 Reseat the graphics card 2 Replace the graphics card Certain typed symbols do not appear correct Cause Solution...

Page 115: ...ack Ensure that the device is connected to the correct jack on the computer The rear audio jack output is the green receptacle The speakers should be plugged into the line out jack and the headphones should be plugged into the headphone jack External speakers plugged into the wrong audio jack on a recently installed sound card See the sound card documentation for proper speaker connection The rear...

Page 116: ...e a different audio device as the default output device than what is expected Set the operating system to use the correct audio device Sound from headphones is not clear or muffled Cause Solution Headphones are plugged into the rear audio output connector The rear audio output connector is for powered audio devices and is not designed for headphone use Plug the headphones into the headphone connec...

Page 117: ...lt output device than what is expected Set the operating system to use the correct audio device Solving printer problems If you encounter printer problems see the documentation that came with the printer and to the common causes and solutions listed in the following table Printer will not print Cause Solution Printer is not turned on and online Turn the printer on and make sure it is online The co...

Page 118: ...for the application is not installed Install the correct printer driver for the application The cables may not be connected properly Reconnect all cables Printer memory may be overloaded Reset the printer by turning it off for one minute then turn it back on Printer will not print Cause Solution The printer may be out of paper Check the paper tray and refill it if it is empty 108 Chapter 7 Trouble...

Page 119: ...nized by the computer Cause Solution Keyboard connector is not properly connected Shut down the computer reconnect the keyboard to the back of the computer and then restart the computer Program in use has stopped responding to commands Shut down your computer using the mouse and then restart the computer Keyboard needs repairs See the Worldwide Limited Warranty for terms and conditions Computer is...

Page 120: ...board and restart Program in use has stopped responding to commands Shut down the computer using the keyboard then restart the computer Mouse may need cleaning Remove the roller ball cover on the mouse and clean the internal components Mouse may need repair See the Worldwide Limited Warranty for terms and conditions Computer is in Sleep state Press the power button to resume from Sleep state CAUTI...

Page 121: ...ernal device are loose or power cables are unplugged Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down Power switch of new external device is not turned on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the config...

Page 122: ...s installed incorrectly or is bad CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module NOTE DIMM1 or XMM1 must always be installed DIMM1 must be installed before DIMM2 and DIMM3 must be installed before...

Page 123: ...is identified remove and replace bad option card 3 Replace the system board Solving Network Problems Some common causes and solutions for network problems are listed in the following table These guidelines do not discuss the process of debugging the network cabling Table 7 2 Solving Network Problems Wake on LAN feature is not functioning Cause Solution S5 Maximum Power Saving feature is enabled Di...

Page 124: ...connections 3 Click Local Area Connection 4 Click the Properties button 5 Click the Configure button 6 Click the Power Management tab then select Allow this device to wake the computer To enable Wake on LAN in Windows 8 1 From the Start screen type c and then select Control Panel from the list of applications 2 Select Network and Sharing Center and then click the Ethernet link next to the connecti...

Page 125: ...k controller is not set up properly Check for the device status within Windows such as Device Manager for driver load and the Network Connections applet within Windows for link status To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applicati...

Page 126: ...ers are loaded and that the driver parameters match the configuration of the network controller Make sure the correct network client and protocol is installed The network controller is not configured for this computer Select the Network and Sharing Center icon in the Control Panel and configure the network controller To access Control Panel in Windows 7 click Start and then select Control Panel To...

Page 127: ...ce Cannot connect to network server when attempting Remote System Installation Cause Solution The network controller is not configured properly Verify Network Connectivity that a DHCP Server is present and that the Remote System Installation Server contains the NIC drivers for your NIC System setup utility reports unprogrammed EEPROM Cause Solution Unprogrammed EEPROM Contact an authorized service...

Page 128: ...dule is not seated properly Replace module with the correct industry standard device for the computer On some models ECC and non ECC memory modules cannot be mixed Out of memory error Cause Solution You have run out of memory to run the application Check the application documentation to determine the memory requirements Memory count during POST is wrong Cause Solution The memory modules may not be...

Page 129: ... hot 1 Make sure the airflow to the computer is not blocked 2 Make sure the fans are connected and working properly some fans only operate when needed 3 Make sure the processor heat sink is installed properly Power LED flashes Red three times once every second followed by a two second pause Cause Solution Processor is not seated properly or not installed 1 Check to see that the processor is presen...

Page 130: ...und identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 111 section If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a d...

Page 131: ...ent media to confirm whether media is valid Media has been inserted upside down Re insert the media with the label facing up The optical drive takes longer to start because it has to determine the type of media played such as audio or video Wait at least 30 seconds to let the drive determine the type of media being played If the disc still does not start read the other solutions listed for this to...

Page 132: ... USB port that has been hidden in Computer Setup Run the Computer Setup utility and enable USB ports in Security USB Security The device was not properly seated before power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct Run the Computer Setup utility and change boot seq...

Page 133: ...ter USB ports on the computer are disabled in Computer Setup Run the Computer Setup utility and ensure that the USB ports are set to Enabled in Security USB Security Solving Internet access problems If you encounter Internet access problems consult your Internet Service Provider ISP or refer to the common causes and solutions listed in the following table Unable to connect to the Internet Cause So...

Page 134: ...formation that the Web server can later retrieve Windows 7 1 Select Start Control Panel 2 Click Internet Options 3 In the Browsing history section on the General tab click the Delete button 4 Select the Cookies check box and click the Delete button Windows 8 1 From the Start screen type c and then select Control Panel from the list of applications 2 Click Internet Options 3 In the Browsing history...

Page 135: ...ting system other than the factory installed operating system check to be sure it is supported on the system If you encounter software problems see the applicable solutions listed in the following table Computer will not continue and the HP logo does not display Cause Solution ROM issue POST error has occurred Observe the beeps and LED lights on the front of the computer See Appendix A POST error ...

Page 136: ... use Automatic Repair to fix problems that might prevent Windows from starting correctly To access Automatic Repair 1 Press the Windows logo l to open the Settings charm 2 Select Change PC Settings select General and then under Advanced startup click Restart now 3 Select Troubleshoot select Advanced options and then select Automatic Repair Windows starts Automatic Repair 4 Select the account to us...

Page 137: ...Enabled mode during POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Boot runs all of the ROM based system tests a...

Page 138: ... on page 140 2 Remove expansion boards 3 Replace the system board 110 Out of Memory Space for Option ROMs Recently added PCI expansion card contains an option ROM too large to download during POST 1 If a PCI expansion card was recently added remove it to see if the problem remains 2 In Computer Setup set Advanced Device Options NIC PXE Option ROM Download to DISABLE to prevent PXE option ROM for t...

Page 139: ...d test using HP only memory 4 Verify proper memory module type 201 Memory Error RAM failure 1 Ensure memory modules are correctly installed 2 Verify proper memory module type 3 Remove and replace the identified faulty memory module s 4 If the error persists after replacing memory modules replace the system board 213 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket...

Page 140: ...CMOS See Appendix B Password security and resetting CMOS on page 140 3 Verify monitor is attached and turned on 4 Replace the graphics card if possible 510 Flash Screen Image Corrupted Flash Screen image has errors Reflash the system ROM with the latest BIOS image 511 CPU CPUA or CPUB Fan not Detected CPU fan is not connected or may have malfunctioned 1 Reseat CPU fan 2 Reseat fan cable 3 Replace ...

Page 141: ...y cache is not working properly and will be disabled Replace system board if minimal graphics degrading is an issue 912 Computer Cover Has Been Removed Since Last System Startup Computer cover was removed since last system startup No action required 917 Front Audio Not Connected Front audio harness has been detached or unseated from motherboard Reconnect or replace front audio harness 918 Front US...

Page 142: ...ble Available at http www hp com support 3 Back up contents and replace hard drive 1796 SATA Cabling Error One or more SATA devices are improperly attached For optimal performance the SATA 0 and SATA 1 connectors must be used before SATA 2 and SATA 3 Ensure SATA connectors are used in ascending order For one device use SATA 0 For two devices use SATA 0 and SATA 1 For three devices use SATA 0 SATA ...

Page 143: ...e power cord restore the original memory configuration and reboot the computer 4 If the error persists replace the system board 2202 PMM Deallocation Error during MEBx cleanup Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was rec...

Page 144: ...on and ME firmware version 3 If the error still persists replace the system board 2217 ME Firmware Version request failure ME firmware is not properly responding to BIOS query for version information 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2218 ME Firmware Version should be update...

Page 145: ...grouping 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2233 HECI error during MEBx execution Error occurred during MEBx execution which fails into MEI or HECI grouping 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error ...

Page 146: ...ltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching NOTE If you see flashing LEDs on a PS 2 keyboard look for flashing LEDs on the front panel of the computer and refer to the following table to determine ...

Page 147: ...cond followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 4 Power failure power supply is overloaded 1 Open the hood and ensure the 4 or 6 wire power supply cable is seated into the connector on the system board 2 Check if a device is causing the problem by removing ALL attached devices such as hard diskette or optical drives and expansion cards...

Page 148: ...sum 1 Reflash the system ROM with the latest BIOS image 2 Replace the system board Red Power LED flashes nine times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 9 System powers on but is unable to boot 1 Check that the voltage selector located on the rear of the power supply some models is set to the appropriate voltage...

Page 149: ... the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on white then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that b...

Page 150: ...h passwords only the setup password will give you access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to log in to the computer This is a useful feature for a network administrator If you forget the password for the computer you can clear that password so you can gain access to the information on the computer by ...

Page 151: ... button again to drain the system of any residual power WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned ...

Page 152: ...o to step 2 To change the Power on password go to step 3 2 To change the Setup password as soon as the computer turns on Press the Esc key while Press the ESC key for Startup Menu message is displayed Press the F10 key to enter Computer Setup 3 When the key icon appears type your current password a slash or alternate delimiter character your new password another slash or alternate delimiter charac...

Page 153: ...s shown current password NOTE Type the new password carefully since the characters do not appear on the screen 4 Press Enter Resetting the password jumper CAUTION If you enable the stringent security feature in Computer Setup and you forget the setup password or the power on password the computer is inaccessible and can no longer be used Enabling the stringent password disables the ability to rese...

Page 154: ...inning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the access panel 4 Locate the header and jumper NOTE The password jumper is green so that it can be easily identified For assistance locating the password jumper and other system board components see the I...

Page 155: ...t the power cord from the wall outlet and allow the internal system components to cool before touching CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or optional equi...

Page 156: ...llustrated Parts Service Map IPSM 5 Replace the computer cover or access panel 6 Reconnect the external devices 7 Plug in the computer and turn on power NOTE You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred Use Computer Setup to reset any special system setups along with the date and time For instructions on Computer Setup...

Page 157: ...detected that requires hardware replacement a 24 digit Failure ID is generated This ID can then be provided to the call agent who will either schedule support or provide replacement parts How to access and run HP PC Hardware Diagnostics You can run the diagnostics from one of three places depending on your preference and the health of the computer 1 Turn on the computer and press Esc repeatedly un...

Page 158: ... pages Provides downloads for a specific product for earlier and later versions 1 Go to http www hp com 2 Point to Support located at the top of the page and then clickDownload Drivers 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 In the Diagnostic section...

Page 159: ...ng state or even back to the original factory state all with simple steps This section provides information about the following processes Creating recovery media and backups Restoring and recovering your system NOTE This section describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type h and then s...

Page 160: ...specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for creating spe...

Page 161: ...ing up data to another drive See Using Windows 8 Refresh on page 151 If you want to reset your computer to its original state Windows Reset provides an easy way to remove all personal data apps and settings and reinstall Windows The Reset recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinst...

Page 162: ... use the Windows 8 operating system media and the Driver Recovery media purchased separately see Recovery using Windows 8 operating system media purchased separately on page 154 3 If the HP Recovery partition is listed restart the computer and then press esc while the company logo is displayed The computer Startup Menu displays 4 Press f11 to select the System Recovery option 5 Choose your keyboar...

Page 163: ...the computer and then press esc while the company logo is displayed The computer Startup Menu displays 4 Press f11 to select the System Recovery option 5 Choose your keyboard layout 6 Select Troubleshoot 7 Select Reset 8 Follow the on screen instructions to continue Recovery using the Windows 8 recovery USB flash drive To recover your system using the recovery USB flash drive you previously create...

Page 164: ...ave installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using Windows 8 operating system media NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then follow the instructions provided with the...

Page 165: ...by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more informa...

Page 166: ...c to try again The number of discs in the recovery disc set depends on your computer model typically 3 to 6 DVDs The Recovery Media Creation program tells you the specific number of blank discs needed to make the set If you are using a USB flash drive the program will tell you the size of the drive required to store all the data minimum of 8 GB NOTE The process of creating recovery media is length...

Page 167: ...e recovery discs using HP Recovery Disc Creator The recovery discs allows you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted HP Recovery Disc Creator creates two kinds of recovery discs Windows 7 operating system DVD Installs the operating system without additional drivers or applications Driver Recovery DVD Installs speci...

Page 168: ...taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences When backing up to discs number each disc after removing it from the drive NOTE For detailed instructions on various backup and restore options perform a search for these topics in Help and Support To access Help and Support select Start Help and Support NOTE Windows includes the User Ac...

Page 169: ...t included with the computer NOTE Always use the System Restore procedure before you use the System Recovery program See System Restore on page 158 You must choose one of the following methods to perform a System Recovery Recovery image Run System Recovery from a recovery image stored on your hard disk drive The recovery image is a file that contains a copy of the original factory shipped software...

Page 170: ...l devices and then turn the computer back on System Recovery when Windows is not responding CAUTION System Recovery deletes all data and programs you created or installed If Windows is not responding but the computer is working follow these steps to perform a System Recovery 1 Turn off the computer If necessary press and hold the power button until the computer turns off 2 Disconnect all periphera...

Page 171: ...o select Back up your files first recommended and then click Next Otherwise select Recover without backing up your files and then click Next 8 If you are prompted to insert the next recovery disc do so 9 When Recovery Manager is finished remove the recovery disc or the recovery USB flash drive from the system 10 Click Finish to restart the computer Using HP Recovery Disc operating system discs sel...

Page 172: ...tical drive before the Windows operating system loads NOTE If the computer does not boot to the DVD restart the computer and press Esc as the computer is powering on to see the startup menu Use the arrow keys to select the boot menu and press Enter Use the arrow keys to select the location where the recovery DVD is inserted Press Enter to boot from that device 3 When prompted press any keyboard ke...

Page 173: ...ptional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power HP encourages customers to recycle used electronic hardware HP...

Page 174: ...n positive side up The battery holder automatically secures the battery in the proper position Type 2 a To release the battery from its holder squeeze the metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 b To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up Push the other edge down until t...

Page 175: ...he following steps to complete this procedure 8 Replace the access panel 9 Plug in the computer and turn on power to the computer 10 Reset the date and time your passwords and any special system setups using Computer Setup 11 Lock any security devices that were disengaged when the access panel was removed 165 ...

Page 176: ...sed HP EliteDesk 700 G1 systems 1 Download the latest BIOS for this system and operating system off of the HP website 2 Follow the instructions on the website to flash the BIOS 3 Shut down Windows and then turn on the computer and enter the Computer Setup Utility by pressing the esc key when the Press the ESC key for Startup Menu prompt appears near the bottom of the screen before the operating sy...

Page 177: ...e green two pin password jumper on header E49 labeled PSWD and remove it 25 Disconnect the power cord and then wait 10 seconds to let AC power drain out of the computer 26 Press the clear CMOS button typically a yellow push button labeled CMOS on the system board 27 Replace the power cord and access panel The passwords are now cleared and all other user configurable non volatile memory settings ar...

Page 178: ...cy responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 fee...

Page 179: ... set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear ...

Page 180: ...t to 3000 m 10 000 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Relative Humidity noncondensing Operating Nonoperating 38 7 C max wet bulb 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m Power Supply Operating Voltage Range Ra...

Page 181: ...factor corrected power supply This allows the system to pass the CE mark requirements for use in the countries of the European Union The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch 171 ...

Page 182: ...et requirements 169 Customer Support 86 D deleted files restoring for Windows 8 computer models 151 DIMMs See memory disassembly preparation SFF 22 drive power cable illustrated 9 Driver Recovery DVD creating 157 using for restore 161 Driver Recovery media Windows 8 154 drives SFF locations 38 E electrostatic discharge ESD 13 preventing damage 14 error codes 127 136 messages 128 expansion card SFF...

Page 183: ...r messages 127 power cord set requirements country specific 169 power problems 93 power supply fan 18 illustrated 8 operating voltage range 170 SFF removal and replacement 49 power switch assembly illustrated 9 SFF removal and replacement 60 power on password 140 printer problems 107 problems audio 105 CD ROM or DVD 120 flash drive 122 front panel 123 general 89 hard drive 95 hardware installation...

Page 184: ...ctricity 14 system board illustrated 9 SATA connectors 20 SFF removal and replacement 66 system board callouts 68 system board connections SFF 35 System Recovery using Windows 7 recovery media 160 System Recovery Windows 7 159 system restore point creating for Windows 8 computer models 150 restoring for Windows 8 computer models 151 system restore points creating Windows 7 155 System Restore Windo...

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