HP EliteBook 8470w Maintenance And Service Manual Download Page 1

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HP EliteBook 8470w Mobile Workstation
and HP EliteBook 8470b Notebook PC

Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

Summary of Contents for EliteBook 8470w

Page 1: ...HP EliteBook 8470w Mobile Workstation and HP EliteBook 8470b Notebook PC Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...orporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissio...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...26 Bottom 27 3 Illustrated parts catalog 29 Service tag 29 Computer major components 31 Display assembly subcomponents 41 Cable Kit 43 Mass storage devices 44 Plastics Kit 46 Miscellaneous parts 47 Sequential part number listing 48 4 Removal and replacement procedures 64 Preliminary replacement requirements 64 Tools required 64 Service considerations 64 Plastic parts 64 Cables and connectors 64 Dr...

Page 6: ...n 90 Keyboard 91 Base enclosure 96 Speaker assembly 99 RJ 11 jack cable 101 Service cover release latch assembly 102 Battery release latch assembly 105 Fingerprint reader board 107 RTC battery 109 Display lid switch board 110 System board 112 Heat sink 115 Processor 119 ExpressCard assembly 122 Display assembly 124 5 Computer Setup BIOS and Advanced System Diagnostics 132 Windows 8 132 Using Compu...

Page 7: ...etup 142 Updating the BIOS 142 Determining the BIOS version 143 Downloading a BIOS update 143 Using Advanced System Diagnostics 144 6 Specifications 145 Computer specifications 145 14 0 inch WGA display specifications 147 Hard drive specifications 148 7 Backup and recovery 149 Windows 8 149 Backing up your information 149 Performing a system recovery 150 Using the Windows recovery tools 150 Using ...

Page 8: ...arately 158 SuSE Linux SLED 159 Creating backups 159 Backing up your information 159 Performing a system recovery 160 USB Recovery option select models only 161 Remove everything and reinstall SLED 162 8 Power cord set requirements 163 Requirements for all countries 163 Requirements for specific countries and regions 164 9 Recycling 165 Index 166 viii ...

Page 9: ...l Quad Core i7 3820QM 2 70 GHz processor SC turbo up to 3 70 GHz 1600 MHz FSB 8 0 MB L3 cache 45 W Intel Quad Core i7 3740QM 2 70 GHz processor SC turbo up to 3 70 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W Intel Quad Core i7 3720QM 2 60 GHz processor SC turbo up to 3 60 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W Intel Quad Core i7 3630QM 2 40 GHz processor SC turbo up to 3 40 GHz 1600 MHz FSB 6 0 MB L3 cac...

Page 10: ...0 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i5 3340M 2 70 GHz processor SC turbo up to 3 40 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i5 3320M 2 60 GHz processor SC turbo up to 3 30 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i5 3320M 2 60 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i5 3210M 2 50 GHz processor SC turbo up to 3 10...

Page 11: ...1024 MB GDDR5 64 MB 32 1 5V 5 GBPS quantity 4 supports open GL Switchable discrete graphics AMD Radeon HD 7570M 64 bit with 1024 MB GDDR5 64 MB 32 1 5V 5 GBPS quantity 4 Internal graphics Universal memory architecture UMA with shared video memory Intel HD Graphics 4000 Support for dual display ports through docking station Support for DisplayPort 1 2 only on computer models equipped with a graphic...

Page 12: ...pports low voltage differential signalling LVDS Supports 16 9 aspect ratio Supports privacy filter Memory Two customer accessible upgradable memory module slots DDR3 1600 MHz dual channel support Supports 16384 MB of system RAM in the following configurations 16384 MB 8192 MB 2 8192 MB 8192 MB 1 or 4096 2 8192 MB 8192 MB 1 or 4096 2 not supported on computer models equipped with a 32 bit operating...

Page 13: ...m 7 0 mm self encrypting drive SED 500 GB 7200 rpm 7 0 mm 320 GB 7200 rpm 7 0 mm Solid state drive Solid state drive SSD mounts in the same bracket as the hard drive Customer accessible Serial ATA III Supports the following SSDs 256 GB SED 240 GB 180 GB 160 GB 128 GB Upgrade drive Customer accessible Supports the following drive options Blu ray R RE DVD RW SuperMulti DL Drive Blu ray ROM DVD RW Su...

Page 14: ...ollowing optical drives Blu ray R RE DVD RW SuperMulti DL Drive Blu ray ROM DVD RW SuperMulti DL Drive DVD RW Double Layer with SuperMulti Drive DVD ROM Drive Supports zero power optical drive Fixed Serial ATA 12 7 mm tray load Supports the following optical drives Blu ray ROM DVD RW SuperMulti DL Drive DVD RW Double Layer with SuperMulti Drive DVD ROM Drive Supports zero power optical drive Audio...

Page 15: ...echnology S3 S4 S5 wake on LAN Ethernet cable not included Wireless Integrated wireless personal area network WPAN option by way of Bluetooth 4 0 enhanced data rate EDR module Supports no WPAN option Integrated wireless local area network WLAN options by way of wireless module Three WLAN antennas built into display assembly Support for the following WLAN formats Atheros WB225 1 1 802 11b g n Bluet...

Page 16: ...AN formats HP hs2350 HSPA Mobile Broadband Module HP lt2523 LTE HSPA Mobile Broadband Module HP un2430 EV DO HSPA Mini Card HP lt2522 LTE EV DO Mobile Broadband Module HP un2430 EV DO HSPA Mini Card HP un2430 EV DO HSPA Mobile Broadband Module Supports no WWAN option Supports WWAN after market option External media cards Integrated 54 mm ExpressCard Secure Digital SD flash media slot with push pus...

Page 17: ... port USB 3 0 ports 2 USB 2 0 port USB 2 0 charging port VGA Dsub 15 pin supporting 1920 1200 external resolution 75 Hz hot plug and unplug and autodetection for correct output to wide aspect vs standard aspect video Keyboard pointing devices Full size keyboard with numeric keypad upper left justified dual point spill resistant chiclet style with durakeys Gesture support MultiTouch gestures enable...

Page 18: ... 2 2 Ah battery 6 cell 62 Wh 2 8 Ah battery 6 cell 55 Wh 2 8 Ah battery 3 cell 31 Wh 2 8 Ah battery Security Supports security cable lock Supports fingerprint reader and no fingerprint reader option Supports Trusted Platform Module TPM 1 2 Infineon soldered down and TPM Enhanced Drive Lock not supported in Asia and the People s Republic of China Integrated Smart Card reader active Full volume encr...

Page 19: ... Republic of China only Preinstalled with Microsoft Office Windows 8 CH 64 bit with Office 2010 Transition OPK People s Republic of China only Windows 8 EM 64 bit with Office 2010 Transition OPK not available in Japan Windows 8 ML 64 bit with Office 2010 Business and Home Japan only requires configuration with Office Personal Japan 2010 app AV Windows 8 ML 64 bit with Office 2010 Personal Japan on...

Page 20: ...es configuration with Office Personal Japan 2010 app AV Windows 8 Professional 64 bit DPK with Windows 7 Professional 64 and 32 bit with Office 2010 Starter not available in Asia Pacific countries and regions Japan or the People s Republic of China Windows 8 Professional 64 bit with Office 2010 Business and Home Japan only requires configuration with Office Personal Japan 2010 app AV Windows 8 Pro...

Page 21: ...remium 64 bit with Office 2010 Professional only in Japan Windows 7 Professional 64 and 32 bit with Office 2010 Starter not available in Japan Windows 7 Professional 64 and 32 bit with Office 2010 Business Home only in Japan Windows 7 Professional 64 and 32 bit with Office 2010 Personal only in Japan Windows 7 Professional 64 and 32 bit with Office 2010 Professional only in Japan Restore media DR ...

Page 22: ...ries and regions and the People s Republic of China Windows 7 Home Premium 64 and 32 bit available with any Windows 7 Premium location except Asia Pacific countries and regions and the People s Republic of China Windows 7 Professional 64 and 32 bit available with any Windows 7 Professional or Windows 8 Professional 64 bit DPK with Windows image location except Asia Pacific countries and regions an...

Page 23: ...ating system continued Web only support Windows XP Pro 32 bit Windows 7 Enterprise 64 and 32 bit Windows 7 Ultimate 64 and 32 bit Serviceability End user replaceable parts AC adapter Battery Hard drive Keyboard Memory module mSATA drive Optical drive Solid state drive WLAN module WWAN module 15 ...

Page 24: ...power is on NOTE The display switch is not visible from the outside of the computer 2 WLAN antennas 3 Send and receive wireless signals to communicate with WLANs 3 Internal microphones 2 Record sound 4 Webcam light select models only On The webcam is in use 5 Webcam select models only Records video and captures still photographs 16 Chapter 2 External component identification ...

Page 25: ...lly in low light conditions The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region Display 17 ...

Page 26: ...n the computer is in Hibernation press the button briefly to exit Hibernation If the computer has stopped responding and operating system shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings Windows 8 From the Start screen type power select Settings and then select Power Options Windows 7 1 Selec...

Page 27: ...Allows a fingerprint logon instead of a password logon Keys NOTE Your computer may look slightly different from the illustration in this section Item Component Description 1 Function keys Execute frequently used system functions when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key 3 Operating system logo key ...

Page 28: ...e used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 6 num lk key Turns the embedded numeric keypad on and off when pressed in combination with the fn key 20 Chapter 2 External component identification ...

Page 29: ...he computer is on Blinking The computer is in the Suspend state Off The computer is off or in Hibernation 4 Wireless light White An integrated wireless device such as a WLAN device and or a Bluetooth device is on Amber All wireless devices are off 5 Web browser light On The computer is on Off The computer is off in the Suspend state or in Hibernation 6 Mute light Amber Computer sound is off Off Co...

Page 30: ...s like the left button on an external mouse 3 TouchPad on off button Turns the TouchPad on or off 4 TouchPad zone Moves the pointer and selects or activates items on the screen 5 Left TouchPad button Functions like the left button on an external mouse 6 Right TouchPad button Functions like the right button on an external mouse 7 Right pointing stick button select models only Functions like the rig...

Page 31: ...nected to external power and the battery is charged from 0 to 90 percent White The computer is connected to external power and the battery is charged from 90 to 99 percent Blinking amber A battery that is the only available power source has reached a low battery level When the battery reaches a critical battery level the battery light begins blinking rapidly Off The battery is fully charged 5 Hard...

Page 32: ...slot or Smart Card reader depending on configuration Supports optional ExpressCards or smart cards 5 Media Card Reader Supports the following digital card formats MultiMediaCard MMC MMC Secure Digital SD Memory Card SDHC SDXC 6 Upgrade bay optical drive shown The upgrade bay can hold a weight saver option a hard drive or an optical drive that reads an optical disc NOTE On select models the optical...

Page 33: ...onmental Notices NOTE When a device is connected to the jack the computer speakers are disabled 2 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 3 Smart Card reader Supports optional smart cards 4 eSATA USB 2 0 port Connects an optional high performance eSATA component such as an eSATA external hard drive or connects an opti...

Page 34: ...an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Rear NOTE Your computer may look slightly different from the illustration in this section Item Component Description 1 RJ 11 modem jack Connects a modem cable 2 External monitor port Connects an external VGA monitor or projector 3 ...

Page 35: ...rnal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 Battery release latch Releases the battery 3 Docking connector Connects an optional docking device 4 Service cover release latch Releases the service cover from the computer 5 Battery bay Holds the battery 6 Accessory battery connector Connects an optional accessory battery 6 Sp...

Page 36: ... slots CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support 28 Chapter 2 External component ident...

Page 37: ...on the service tag It is necessary to remove the battery to obtain these numbers See Battery Battery on page 71 for battery removal instructions Item Description Function 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product Service tag 29 ...

Page 38: ...The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer 30 Chapter 3 Illustrated parts catalog ...

Page 39: ...Computer major components Computer major components 31 ...

Page 40: ...nd Slovakia 702649 FL1 For use in Denmark 702649 081 For use in France 702649 051 For use in Germany 702649 041 For use in Greece 702649 151 For use in Hungary 702649 211 For use in Iceland 702649 DD1 For use in India 702649 D61 For use in Israel 702649 BB1 For use in Italy 702649 061 For use in Japan 702649 291 For use in Latin America 702649 161 For use in the Netherlands 702649 B31 For use in N...

Page 41: ...se in Denmark 686300 081 For use in France 686300 051 For use in Germany 686300 041 For use in Greece 686300 DJ1 For use in Hungary 686300 211 For use in Iceland 686300 DD1 For use in India 686300 D61 For use in Israel 686300 BB1 For use in Italy 686300 061 For use in Japan 686300 291 For use in Latin America 686300 161 For use in the Netherlands 686300 B31 For use in Norway 686300 091 For use in ...

Page 42: ... For use in Brazil 702651 201 For use in Bulgaria 702651 261 For use in Canada 702651 DB1 For use in the Czech Republic and Slovakia 702651 FL1 For use in Denmark 702651 081 For use in France 702651 051 For use in Germany 702651 041 For use in Greece 702651 151 For use in Hungary 702651 211 For use in Iceland 702651 DD1 For use in India 702651 D61 For use in Israel 702651 BB1 For use in Italy 7026...

Page 43: ...um 686299 A41 For use in Brazil 686299 201 For use in Bulgaria 686299 261 For use in Canada 686299 DB1 For use in the Czech Republic and Slovakia 686299 FL1 For use in Denmark 686299 081 For use in France 686299 051 For use in Germany 686299 041 For use in Greece 686299 DJ1 For use in Hungary 686299 211 For use in Iceland 686299 DD1 For use in India 686299 D61 For use in Israel 686299 BB1 For use ...

Page 44: ...book PC computer models 686965 001 4 Smart Card reader 686025 001 5 Display lid switch board includes cable 684340 001 6 Fingerprint reader board includes cable 684343 001 7 RTC battery 651948 001 8 ExpressCard assembly 684345 001 9 System board includes replacement thermal material For use only on HP EliteBook 8470w Mobile Workstation computer models For use only on computer models equipped with ...

Page 45: ...em with UMA memory and the Windows 8 Professional operating system in all countries and regions except the People s Republic of China and the Ukraine 686040 601 For use only on computer models equipped with a graphics subsystem with UMA memory and the Windows 8 Standard operating system in all countries and regions except the People s Republic of China and the Ukraine 686040 501 For use only on co...

Page 46: ...o 3 60 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W 708762 001 Intel Dual Core i5 3360M 2 80 GHz processor SC turbo up to 3 50 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W 681953 001 Intel Dual Core i5 3340M 2 70 GHz processor SC turbo up to 3 40 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W 708761 001 Intel Dual Core i5 3320M 2 60 GHz processor SC turbo up to 3 30 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W 681952 001 Intel...

Page 47: ...es optical drive bezel and optical drive bracket For use only on HP EliteBook 8470w Mobile Workstation computer models Blu ray R RE DVD RW SuperMulti DL Drive 686048 001 Blu ray ROM DVD RW SuperMulti DL Drive 689090 001 DVD RW Double Layer with SuperMulti Drive 689078 001 DVD ROM Drive 689076 001 For use only on HP EliteBook 8470p Notebook PC computer models Blu ray ROM DVD RW SuperMulti DL Drive ...

Page 48: ...64 001 22 Base enclosure includes rubber feet service cover release latch assembly and battery release latch assembly 685997 001 Rubber Kit not illustrated includes display bezel left and right rubber screw covers base enclosure front and rear rubber screw covers top cover rubber bumper 642768 001 Latch Kit not illustrated includes service cover release latch assembly components and battery releas...

Page 49: ...part number 1 Display bezel For use only on HP EliteBook 8470w Mobile Workstation computer models 686014 001 For use only on HP EliteBook 8470p Notebook PC computer models 686012 001 2 Webcam microphone module 686045 001 Display assembly subcomponents 41 ...

Page 50: ...station computer models equipped with an HD display assembly 686017 001 For use only on HP EliteBook 8470p Notebook PC computer models equipped with an HD display assembly 686018 001 For use only on HP EliteBook 8470p Notebook PC computer models equipped with an HD display assembly 686016 001 Antenna Kit includes 685993 001 7 WWAN antenna cables and transceivers 8 WLAN antenna cables and transceiv...

Page 51: ...Cable Kit Item Component Spare part number Cable Kit includes 641830 001 1 Bluetooth module cable 2 TouchPad board cable 3 RJ 11 jack cable Cable Kit 43 ...

Page 52: ...include hard drive bracket or screws 750 GB 7200 rpm 9 5 mm 633252 001 500 GB 7200 rpm 9 5 mm SED 683801 001 500 GB 7200 rpm 9 5 mm 634925 001 320 GB 7200 rpm 9 5 mm 634862 001 Hard Drive Hardware Kit includes 642774 001 2 Hard drive bracket 44 Chapter 3 Illustrated parts catalog ...

Page 53: ... PC computer models Blu ray ROM DVD RW SuperMulti DL Drive 689079 001 DVD RW Double Layer with SuperMulti Drive 689077 001 DVD ROM Drive 689075 001 4 Upgrade bay cradle includes bezel and bracket 643921 001 5 Solid state drive does not include solid state drive bracket or screws 256 GB SATA III self encrypting solid state drive 691466 001 256 GB SATA III Samsung solid state drive 709167 001 240 GB...

Page 54: ...ly on HP EliteBook 8470w Mobile Workstation computer models 686963 001 For use only on HP EliteBook 8470p Notebook PC computer models 686027 001 Includes 1 RJ 11 jack plug 2 ExpressCard slot space saver 3 Optical drive bay space saver 46 Chapter 3 Illustrated parts catalog ...

Page 55: ...book computer keyed cable lock 626729 001 Optical mouse HP USB optical travel mouse 434594 001 HP USB PS2 2 button optical mouse 390632 001 Power cord 3 pin black 1 83 m For use in Argentina 490371 D01 For use in Australia 490371 011 For use in Brazil 490371 202 For use in Denmark 490371 081 For use in Europe 490371 021 For use in India 490371 D61 For use in Israel 490371 BB1 For use in Japan 4903...

Page 56: ...cord for use in Thailand 3 pin black 1 83 m 490371 202 Power cord for use in Brazil 3 pin black 1 83 m 490371 291 Power cord for use in Japan 3 pin black 1 83 m 490371 AA1 Power cord for use in the People s Republic of China 3 pin black 1 83 m 490371 AB1 Power cord for use in Taiwan 3 pin black 1 83 m 490371 AD1 Power cord for use in South Korea 3 pin black 1 83 m 490371 AR1 Power cord for use in ...

Page 57: ...500 GB 7200 rpm 9 5 mm hard drive does not include hard drive bracket or screws NOTE The hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 642774 001 641369 001 4 GB memory module PC3 12800 1600 MHz 641830 001 Cable Kit includes Bluetooth module cable RJ 11 jack cable and TouchPad cable 641839 001 Fan includes cable 641840 001 Speaker assembly includes cab...

Page 58: ...L3 cache 45 W includes replacement thermal material 681952 001 Intel Dual Core i5 3320M 2 60 GHz processor for use on all computer models SC turbo up to 3 30 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W includes replacement thermal material 681953 001 Intel Dual Core i5 3360M 2 80 GHz processor for use on all computer models SC turbo up to 3 50 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W includes replacement t...

Page 59: ...nel Support Kit for use only on HP EliteBook 8470w Mobile Workstation computer models includes display enclosure WLAN antenna cables and transceivers and WWAN antenna cables and transceivers 686024 001 Display Hinge Cover Kit includes hinge tube left and right hinge covers cable guides left and right inner covers and left and right outer covers 686025 001 Smart Card reader 686027 001 Plastics Kit ...

Page 60: ...raine includes replacement thermal material 686042 601 System board for use only on HP EliteBook 8470w Mobile Workstation computer models equipped with a graphics subsystem with discrete memory and the Windows 8 Professional operating system in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material 686043 001 Top cover with pointing st...

Page 61: ...299 171 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models equipped with the Windows 7 operating system in Saudi Arabia includes keyboard cable and pointing stick cable 686299 201 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models equipped with the Windows 7 operating system in Brazil includes keyboard cable and pointing stick...

Page 62: ... with pointing stick for use on HP EliteBook 8470p Notebook PC computer models equipped with the Windows 7 operating system in Switzerland includes keyboard cable and pointing stick cable 686299 D61 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models equipped with the Windows 7 operating system in India includes keyboard cable and pointing stick cable 686299 DB1 ...

Page 63: ...86300 131 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models equipped with the Windows 7 operating system in Portugal includes keyboard cable and pointing stick cable 686300 141 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models equipped with the Windows 7 operating system in Turkey includes keyboard cable and po...

Page 64: ...0 B31 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models equipped with the Windows 7 operating system in the Netherlands includes keyboard cable and pointing stick cable 686300 B71 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models equipped with the Windows 7 operating system in Sweden and Finland includes keyboa...

Page 65: ...l and bracket 689078 001 DVD RW Double Layer with SuperMulti Drive for use only on HP EliteBook 8470w Mobile Workstation computer models includes bezel and bracket 689079 001 Blu ray ROM DVD RW SuperMulti DL Drive for use only on HP EliteBook 8470p Notebook PC computer models includes bezel and bracket 689080 001 Blu ray ROM DVD RW SuperMulti DL Drive for use only on HP EliteBook 8470w Mobile Work...

Page 66: ...nting stick for use on HP EliteBook 8470w Mobile Workstation computer models equipped with the Windows 8 operating system in Germany includes keyboard cable and pointing stick cable 702649 051 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models equipped with the Windows 8 operating system in France includes keyboard cable and pointing stick cable 702649 06...

Page 67: ...9 261 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models equipped with the Windows 8 operating system in Bulgaria includes keyboard cable and pointing stick cable 702649 271 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models equipped with the Windows 8 operating system in Romania includes keyboard cable and point...

Page 68: ...yboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models equipped with the Windows 8 operating system in the Czech Republic and Slovakia includes keyboard cable and pointing stick cable 702649 FP1 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models equipped with the Windows 8 operating system in Northwest Africa includes ...

Page 69: ...able 702651 201 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models equipped with the Windows 8 operating system in Brazil includes keyboard cable and pointing stick cable 702651 211 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models equipped with the Windows 8 operating system in Hungary includes keyboard cable and pointing st...

Page 70: ... keyboard cable and pointing stick cable 702651 D61 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models equipped with the Windows 8 operating system in India includes keyboard cable and pointing stick cable 702651 DB1 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models equipped with the Windows 8 operating system in Canada inclu...

Page 71: ...B 4 0 MB L3 cache 35 W includes replacement thermal material 710788 001 HP hs2350 HSPA Mobile Broadband Module 710789 001 HP lt2522 LTE EV DO Mobile Broadband Module 710790 001 HP lt2523 LTE HSPA Mobile Broadband Module 711903 001 Intel Dual Core i5 3320M 2 60 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W includes replacement thermal material 713163 001 Intel Core i3 3130...

Page 72: ...ssembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damag...

Page 73: ...posing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostat...

Page 74: ...following table shows how humidity affects the electrostatic voltage levels generated by different activities CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from p...

Page 75: ...nd and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive f...

Page 76: ... between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static...

Page 77: ...umber provided on the service tag It is necessary to remove the battery to obtain these numbers See Battery on page 71 for battery removal instructions Item Component Description 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides spec...

Page 78: ...ocate documents drivers and support for the computer Computer feet The computer feet are adhesive backed rubber pads The feet are included in the Rubber Kit spare part number 642768 001 There are 4 rectangular rubber feet 1 and two square rubber feet 2 that attach to the base enclosure and service cover in the locations illustrated below 70 Chapter 4 Removal and replacement procedures ...

Page 79: ...g the computer follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the battery 1 Position the computer upside down on a flat s...

Page 80: ...er reassembling the computer Before removing the SIM follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Bat...

Page 81: ...2 Remove the SIM 2 from the SIM slot Reverse this procedure to install the SIM Component replacement procedures 73 ...

Page 82: ...system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 71 Remove the service cover 1 Slide the release latch 1 and remove the locking screw if installed 2 2 Slide the release latch 3 to disengage the door from the computer 3 Slide the door toward the front of the com...

Page 83: ...e computer 4 Remove the battery see Battery on page 71 5 Remove the service cover see Service cover on page 74 Remove the Smart Card reader 1 Disconnect the Smart Card reader cable 1 from the low insertion force LIF connector on the system board 2 Use the Smart Card reader tab 2 to lift the left side of the Smart Card reader 3 and swing it up and to the right 3 Detach the clips 4 on the right side...

Page 84: ...emoving the optical drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 71 5 Remove th...

Page 85: ... or similar tool to press on the optical drive bezel tab 2 and then release the left side of the optical drive bezel 3 7 Remove the optical drive bezel 4 8 If it is necessary to replace the optical drive bracket position the optical drive with the rear panel toward you 9 Remove the three Phillips PM2 0 3 0 screws 1 that secure the optical drive bracket to the optical drive Component replacement pr...

Page 86: ...sure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 71 5 Remove the service cover see Service cover on page 74 Remove the upgrade bay cradle 1 Posit...

Page 87: ...hillips screw that secures the upgrade bay cradle in the upgrade bay 1 4 Use a flat blade screw driver or similar tool to press on the upgrade bay bracket tab 2 to release the upgrade bay 5 Remove the upgrade bay 3 from the computer Reverse this procedure to install the upgrade bay Component replacement procedures 79 ...

Page 88: ... is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 71 5 Remove the service cover see Service cover on page 74 6 Remove the Smart Card reader see Smart Card reader on page 7...

Page 89: ...ur Phillips PM3 0 3 0 screws 1 that secure the hard drive bracket to the hard drive b Remove the hard drive bracket 2 from the hard drive The hard drive bracket and screws are available in the Hard Drive Hardware Kit spare part number 642774 001 Reverse this procedure to reassemble and install the hard drive Component replacement procedures 81 ...

Page 90: ...rivers Software 3 In the Enter a product name number box type the computer model information and then click Search 4 Click the link for the computer model 5 Select the operating system and then click Next 6 Under Step 2 Select a Download click the BIOS link 7 Click the link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing a memory modu...

Page 91: ...ule away from the slot at an angle NOTE Memory modules are designed with a notch 3 to prevent incorrect insertion into the memory module slot NOTE The computer uses two memory slots The top slot houses the expansion memory module and is shown in the first image below The bottom slot houses the primary memory module and is shown in the second image below Reverse this procedure to install a memory m...

Page 92: ...ernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 71 5 Remove the service cover see Service cover on page 74 Remove the WWAN module 1 Disconnect the WLAN antenna cables 1 from the terminal...

Page 93: ...th a notch 4 to prevent incorrect insertion NOTE If the WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module Component replacement procedures 85 ...

Page 94: ...low these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 71 5 Remove the service cover see Service c...

Page 95: ...th a notch 4 to prevent incorrect insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 87 ...

Page 96: ... computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 71 5 Remove the service cover see Service cover on page 74 Remove the Bluetooth module 1 Disconnect the Bluetooth module cable 1 from the system board 2 Re...

Page 97: ...ating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 71 5 Remove the service cover see Service cover on page 74 Remove the modem module 1 Remove the two Phillips PM2 0 3 0 screws 1 that secure the modem module to the system board 2 Disconnect the modem module...

Page 98: ...ging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 71 5 Remove the service cover see Service cover on page 74 Remove the fan 1 Disconnect the fan cable 1 from the system board 2 Loosen the captive Phillips screw 2 that secures the fan to the top cover 3 Remove the Phillips PM2 5 5 0 screw 3 that secures the fan to the ...

Page 99: ...For use in Hungary 702649 211 For use in Sweden and Finland 702649 B71 For use in Iceland 702649 DD1 For use in Switzerland 702649 BG1 For use in India 702649 D61 For use in Taiwan 702649 AB1 For use in Israel 702649 BB1 For use in Thailand 702649 281 For use in Italy 702649 061 For use in Turkey 702649 141 For use in Japan 702649 291 For use in the United Kingdom and Singapore 702649 031 For use ...

Page 100: ... Northwest Africa 702651 FP1 For use in Bulgaria 702651 261 For use in Portugal 702651 131 For use in Canada 702651 DB1 For use in Romania 702651 271 For use in the Czech Republic and Slovakia 702651 FL1 For use in Russia 702651 251 For use in Denmark 702651 081 For use in Saudi Arabia 702651 171 For use in France 702651 051 For use in Slovenia 702651 BA1 For use in Germany 702651 041 For use in S...

Page 101: ...or use in Iceland 686299 DD1 For use in Switzerland 686299 BG1 For use in India 686299 D61 For use in Taiwan 686299 AB1 For use in Israel 686299 BB1 For use in Thailand 686299 281 For use in Italy 686299 061 For use in Turkey 686299 141 For use in Japan 686299 291 For use in the United Kingdom and Singapore 686299 031 For use in Latin America 686299 161 For use in the United States 686299 001 Befo...

Page 102: ...ts right side 3 Partially open the computer 4 Insert a screw driver or similar thin tool into the keyboard release opening in the battery bay and then press on the back of the keyboard until the keyboard disengages from the computer 5 Turn the computer right side up with the front toward you 94 Chapter 4 Removal and replacement procedures ...

Page 103: ... ZIF connector to which the pointing stick cable is attached and then disconnect the pointing stick cable 1 from the keyboard 8 Release the ZIF connector 2 to which the keyboard cable is attached and then disconnect the keyboard cable 3 from the system board 9 Remove the keyboard Reverse this procedure to install the keyboard Component replacement procedures 95 ...

Page 104: ...rt Card reader on page 75 c Optical drive see Optical drive on page 76 d Hard drive see Hard drive on page 80 e Modem module see Modem module on page 89 f Keyboard see Keyboard on page 91 NOTE When replacing the base enclosure be sure to remove the following components from the defective base enclosure and install them on the replacement base enclosure Bluetooth module and cable see Bluetooth modu...

Page 105: ...omputer 1 One Phillips PM2 0 3 0 screw from the hard drive bay 2 Two Phillips PM2 0 3 0 screws from the battery bay 3 One Phillips PM2 0 4 0 broad head screw from the battery bay 4 Two Phillips PM2 5 4 5 screws from the optical drive bay 7 Position the computer with the battery bay toward you 8 Remove the four Torx TM2 5 8 0 screws 1 from the rear panel of the computer Component replacement proced...

Page 106: ...he computer NOTE Thoroughly clean the thermal pad material from the surfaces of the base enclosure 1 and the PCH chip 2 each time you remove the base enclosure All base enclosure and system board spare part kits include replacement thermal pad material 98 Chapter 4 Removal and replacement procedures ...

Page 107: ...ging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 71 and then remove the following components a Service cover see Service cover on page 74 b Smart Card reader see Smart Card reader on page 75 c Optical drive see Optical drive on page 76 d Hard drive see Hard drive on page 80 e Modem module see Modem module on page 89 ...

Page 108: ...e to outside the base enclosure 3 Turn the base enclosure upside down with the front toward you 4 Remove the two Phillips PM2 0 5 0 screws 1 that secure the speaker assembly to the base enclosure 5 Remove the speaker assembly 2 from the base enclosure Reverse this procedure to install the speaker assembly 100 Chapter 4 Removal and replacement procedures ...

Page 109: ...ternal devices from the computer 4 Remove the battery see Battery on page 71 and then remove the following components a Service cover see Service cover on page 74 b Smart Card reader see Smart Card reader on page 75 c Optical drive see Optical drive on page 76 d Hard drive see Hard drive on page 80 e Modem module see Modem module on page 89 f Keyboard see Keyboard on page 91 g Base enclosure see B...

Page 110: ...is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 71 and then remove the following components a Service cover see Service cover on page 74 b Smart Card reader see Smart Car...

Page 111: ... the front toward you 4 Remove the service cover release latch arm spring from the spring retention hooks on the service cover release latch arm 1 and the base enclosure 2 5 Slide the service cover release latch arm 1 as far to the left as it will go 6 Flex the middle of the service cover release latch arm 2 up and back until it releases from the track built into the base enclosure Component repla...

Page 112: ...ice cover release latch arm 1 toward the back of the computer 9 Release the right end of the service cover release latch arm 2 from the openings in the base enclosure 10 Remove the service cover release latch arm Reverse this procedure to install the service cover release latch assembly 104 Chapter 4 Removal and replacement procedures ...

Page 113: ... devices from the computer 4 Remove the battery see Battery on page 71 and then remove the following components a Service cover see Service cover on page 74 b Smart Card reader see Smart Card reader on page 75 c Optical drive see Optical drive on page 76 d Hard drive see Hard drive on page 80 e Modem module see Modem module on page 89 f Keyboard see Keyboard on page 91 g Base enclosure see Base en...

Page 114: ... as it will go 6 Lift the right end of the battery release latch arm 2 until it is clear of the retention post built into the base enclosure 7 Swing the right end of the battery release latch arm 3 clockwise until it is clear of the retention post built into the base enclosure 8 Slide the battery release latch arm 1 as far to the left as it will go 106 Chapter 4 Removal and replacement procedures ...

Page 115: ...he computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 71 and then remove the following components a Service cover see Service cover on page 74 b Smart Card reader s...

Page 116: ...rprint reader board cable 1 from the LIF connector on the system board 3 Detach the fingerprint reader board 2 from the clips built into the top cover 4 Remove the fingerprint reader board and cable Reverse this procedure to install the fingerprint reader board 108 Chapter 4 Removal and replacement procedures ...

Page 117: ...ord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 71 and then remove the following components a Service cover see Service cover on page 74 b Smart Card reader see Smart Card reader on page 75 c Optical drive see Optical drive on page 76 d Hard drive see Hard drive on page 80 e Modem module see Modem module on page 89 f Keyboard see K...

Page 118: ...n the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 71 and then remove the following components a Service cover see Service cover on page 74 b Smart Card reader see Smart Card reader on page 75 c Optica...

Page 119: ...lay lid switch board cable 1 from the LIF connector on the system board 3 Detach the display lid switch board 2 from the clips built into the top cover 4 Remove the display lid switch board and cable Reverse this procedure to install the display lid switch board and cable Component replacement procedures 111 ...

Page 120: ...ne 686041 601 For use only on computer models equipped with a graphics subsystem with discrete memory and the Windows 8 Standard operating system in all countries and regions except the People s Republic of China and the Ukraine 686041 501 For use only on computer models equipped with a graphics subsystem with discrete memory and the Windows 7 operating system in all countries and regions except t...

Page 121: ... page 76 d Hard drive see Hard drive on page 80 e Fan see Fan on page 90 f Modem module see Modem module on page 89 g Fan see Fan on page 90 h Keyboard see Keyboard on page 91 i Base enclosure see Base enclosure on page 96 NOTE When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board SIM see SIM ...

Page 122: ...nt reader cable 7 RTC battery cable 3 Remove the three Phillips PM2 5 4 0 screws that secure the system board to the top cover 4 Flex the right side of the top cover 1 until the connectors on the right side of the system board are clear 5 Lift the right side of the system board 2 until it rests at an angle 114 Chapter 4 Removal and replacement procedures ...

Page 123: ...t sink follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 71 and then remove the following ...

Page 124: ...rews 1 and 2 that secure the heat sink to the system board 2 Remove the heat sink 3 NOTE Due to the adhesive quality of the thermal material located between the heat sink and the system board components it may be necessary to move the heat sink from side to side to detach it NOTE Steps 3 and 4 apply to computer models equipped with a graphics subsystem with UMA memory See steps 1 and 2 for heat si...

Page 125: ...d components each time the heat sink is removed Replacement thermal material is included with the heat sink processor and system board spare part kits The following illustration shows the replacement thermal material locations on a computer model equipped with a graphics subsystem with discrete memory Thermal paste is used on the processor 1 and the heat sink section 2 that services it A thermal p...

Page 126: ...l locations on a computer model equipped with a graphics subsystem with UMA memory Thermal paste is used on the processor 1 and the heat sink section 2 that services it Reverse this procedure to install the heat sink 118 Chapter 4 Removal and replacement procedures ...

Page 127: ...SB 4 0 MB L3 cache 35 W 710787 001 Intel Dual Core i7 3520M 2 90 GHz processor SC turbo up to 3 60 GHz 1600 MHz FSB 4 0 MB L3 cache 35 W 681954 001 Intel Dual Core i5 3380M 2 90 GHz processor SC turbo up to 3 60 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W 708762 001 Intel Dual Core i5 3360M 2 80 GHz processor SC turbo up to 3 50 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W 681953 001 Intel Dual Core i5 3340M 2...

Page 128: ...xternal devices from the computer 4 Remove the battery see Battery on page 71 and then remove the following components a Service cover see Service cover on page 74 b Hard drive see Hard drive on page 80 c Optical drive see Hard drive on page 80 d WLAN module see WLAN module on page 86 e WWAN module see WWAN module on page 84 f Fan see Fan on page 90 g Keyboard see Keyboard on page 91 h Base enclos...

Page 129: ...remove it NOTE The gold triangle 3 on the processor must be aligned with the triangle icon 4 embossed on the processor socket when you install the processor Reverse this procedure to install the processor Component replacement procedures 121 ...

Page 130: ...ervice cover see Service cover on page 74 b Hard drive see Hard drive on page 80 c Optical drive see Hard drive on page 80 d WLAN module see WLAN module on page 86 e WWAN module see WWAN module on page 84 f Fan see Fan on page 90 g Keyboard see Keyboard on page 91 h Base enclosure see Base enclosure on page 96 i System board see System board on page 112 Remove the ExpressCard assembly 1 Release th...

Page 131: ...s 3 built into the top cover 4 Remove the Phillips PM2 0 4 0 screw 1 that secures the ExpressCard assembly to the top cover 5 Remove the ExpressCard assembly 2 Reverse this procedure to install the ExpressCard assembly Component replacement procedures 123 ...

Page 132: ... cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 71 and then remove the following components a Service cover see Service cover on page 74 b Hard drive see Hard drive on page 80 c Optical drive see Hard drive on page 80 d WLAN module see WLAN module on page 86 e WWAN module see WWAN module on page 84 f Fan see Fan on page 90 g Keyb...

Page 133: ...a cables 1 from the routing channel 2 attached to the system board 4 Remove the two Phillips PM2 5 4 5 screws 1 that secure the display assembly to the top cover 5 Swing the display hinges 2 back until the top cover is free for removal 6 Press the display release latch 3 to release the display assembly from the top cover Component replacement procedures 125 ...

Page 134: ...crew covers are available in the Display Rubber Kit spare part number 642785 001 b Remove the two Phillips PM2 5 5 0 screws 2 that secure the display bezel to the display assembly c Flex the inside edges of the bottom edge 3 the left and right sides 4 and the top edge 5 of the display bezel until the bezel disengages from the display enclosure 126 Chapter 4 Removal and replacement procedures ...

Page 135: ...els 9 If it is necessary to replace the display hinges a Remove the four Phillips PM2 0 3 0 screws 1 that secure the display hinge assemblies to the display enclosure b Remove the display hinge assemblies 2 from the display enclosure c Remove the display hinge outer cover 3 d Remove the display hinge and inner cover 4 from the display enclosure e Remove the display hinge outer cover 5 from the hin...

Page 136: ...covers and display cable guides are available in the Display Hinge Cover Kit spare part number 686024 001 The display hinges are available using spare part number 642782 001 10 If it is necessary to replace the display panel a Remove the four Phillips PM2 0 4 0 screws 1 that secure the display panel to the display enclosure b Remove the display panel 2 from the display enclosure The display panel ...

Page 137: ... cable to the display panel d Disconnect the display panel cable 3 from the display panel e Remove the display panel cable The display panel cable is included in the Display Panel Kit spare part numbers 686019 001 For use only on HP EliteBook 8470w Mobile Workstation computer models equipped with an HD display assembly 686017 001 For use only on HP EliteBook 8470w Mobile Workstation computer model...

Page 138: ...one module CAUTION Handle the webcam microphone module with caution The module has a thin profile and is susceptible to damage when not handled carefully d Detach the webcam microphone module cable from the contact points 4 on the display enclosure e Remove webcam microphone module cable 5 The webcam microphone module is available using spare part number 686045 001 The microphone module is availab...

Page 139: ...s 1 and routing channel built into the display enclosure b Detach the WWAN antenna transceivers 2 from the display enclosure The WWAN antenna transceivers are attached to the display enclosure with double sided tape c Remove the WWAN antenna cables and transceivers 3 The WWAN antenna cables and transceivers are included in the Antenna Kit spare part number 685993 001 Reverse this procedure to reas...

Page 140: ...f system and extended memory NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while ...

Page 141: ... screen instructions NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup To exit Computer Setup menus choose one of the following methods To exit Computer Setup menus without saving your changes Click the Exit icon in the lower left corner of the screen and then follow t...

Page 142: ...g the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than th...

Page 143: ...ther identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your com...

Page 144: ... to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact HP support to report the issue and purchase a replacement battery BIOS Management You can update or rollb...

Page 145: ...essage is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or a menu item use the tab k...

Page 146: ...oring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select File Restor...

Page 147: ...by turning on or restarting the computer pressing the esc key while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing the f1 key Follow the on screen instructions to exit this screen Downloading a BIOS update CAUTION CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only wh...

Page 148: ...n checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the t...

Page 149: ...g and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item To scroll up and do...

Page 150: ...displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select File Restore Defaults 4 Follow the on screen instructions 5 To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select File Save Changes and Exit and then press enter Yo...

Page 151: ...ly when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet...

Page 152: ... the condition of the battery and calibrates the battery if necessary If the battery fails the test contact support to report the issue and purchase a replacement battery System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attribu...

Page 153: ...lbs Equipped with 6 cell battery one memory module WLAN module and solid state drive 2 55 kg 5 62 lbs HP EliteBook 8470w Mobile Workstation Equipped with 9 cell battery optical drive graphics subsystem with UMA memory one memory module WLAN module and solid state drive 2 51 kg 5 53 lbs Equipped with 9 cell battery graphics subsystem with UMA memory one memory module WLAN module and solid state dri...

Page 154: ...tage and current 18 5 V dc 3 5 A 65 W or 19 0 V dc 4 74 A 90 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify therm...

Page 155: ...up to 16 8 million Contrast ratio 200 1 typical Brightness 200 nits typical Pixel resolution Pitch 0 197 0 197 mm Format HD WVA 1600 x 1900 HD SVA 1366 x 768 Configuration RGB vertical stripe Backlight LED Character display 80 25 Total power consumption 3 46 W Viewing angle 65 horizontal 50 vertical typical 14 0 inch WGA display specifications 147 ...

Page 156: ...ity Seek times typical read including setting Single track 2 0 ms 1 5 ms 1 5 ms Average read write 12 16 ms 11 13 ms 11 13 ms Maximum 22 ms 22 ms 22 ms Logical blocks 1 465 149 168 976 773 168 628 142 448 Disk rotational speed 7200 rpm 7200 rpm 7200 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is l...

Page 157: ...mission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information From the Start screen type h and then select Help and Support Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial ...

Page 158: ...lure or instability the computer provides the following tools to recover your files Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly f11 recovery tools You can use the f11 recovery tools to recover your original hard drive imag...

Page 159: ...on screen instructions NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Help and Support From the Start screen type h and then select Help and Support Using f11 recovery tools CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have instal...

Page 160: ...operating system DVD into the optical drive before the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions After the repair is completed 1 Eject the Windows 8 operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Using Windows Refresh for quick an...

Page 161: ... all personal data apps and settings from your computer and reinstalls Windows IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f11 key or from the Start screen To use the f11 key 1 Press f11 while the computer boots or Press and hold f11 as you press the power b...

Page 162: ...Restore provides the following options Creating a system repair disc select models only by using the installed optical drive select models only or an optional external optical drive Backing up your information Creating a system image select models only Scheduling automatic backups select models only Creating system restore points Recovering individual files Restoring the computer to a previous sta...

Page 163: ... a system failure is as good as your most recent backup Immediately after setting up the computer you should create system repair discs select models only using the installed optical drive select models only or an optional external optical drive and back up your system As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably curr...

Page 164: ...ve image The image includes the Windows operating system and software programs installed at the factory NOTE If you are unable to boot start up your computer and you cannot use the system repair discs you previously created select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system For additional information see the Using a Windows ...

Page 165: ...al hard drive image using f11 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition click Start right click Computer click Manage and then click Disk Management NOTE If the HP Recovery partition has been deleted the f11 restore option will not function You must recover your operating system and programs using the Windows 7 operating system DVD a...

Page 166: ...d When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating...

Page 167: ...t the following times At regularly scheduled times Before the computer is repaired or restored Before you add or modify hardware or software To back up your home directory files using Backup Manager Settings 1 Select Computer More Applications Tools Backup Manager Settings and click Backup my home directory 2 Click Storage Destination Location and then select a location to back up your information...

Page 168: ...talled at the factory Software drivers and updates not installed by HP must be manually reinstalled Personal files must be restored from a backup To restore the computer using the HP Factory Image Restore DVD you must first create the recovery disc To create the recovery disc NOTE HP recommends that you create the HP Factory Image Restore DVD in the event of a system failure 1 Select Computer More...

Page 169: ... USB key will be destroyed To continue click OK Otherwise click Cancel and back up the contents of the Disk On Key on another computer 7 The backup process will display a status dialog box while the backup is in progress NOTE A file browser window with the Disk On Key Contents displayed will pop up when the key is mounted You may close the file browser window if desired Once the USB Recovery Key h...

Page 170: ...edy simple way to return the computer to its original state This option removes all personal data applications and settings from your computer and reinstalls the Linux operating system IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f11 key To use the f11 key Pr...

Page 171: ... requirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal volta...

Page 172: ...g must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Stan...

Page 173: ...e battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 165 ...

Page 174: ...rated 43 bottom components 27 button components 18 buttons keyboard light 17 optical drive eject 24 pointing stick 22 power 18 TouchPad 22 TouchPad on off 18 22 volume mute 19 Web browser 19 wireless 18 C Cable Kit components 43 spare part number 43 49 cables service considerations 64 caps lock light 21 carrying case spare part numbers 47 48 chipset product description 3 components bottom 27 butto...

Page 175: ...90 feet location 70 spare part number 70 fingerprint reader 19 fingerprint reader board removal 107 spare part number 36 50 107 fingerprint reader component 18 flash cache module spare part number 57 flash cache product description 4 fn key 19 front component 23 function keys 19 G graphics product description 3 grounding guidelines 65 guidelines equipment 68 grounding 65 packaging 67 transporting ...

Page 176: ...pare part numbers 46 51 57 pointing device product description 9 pointing stick 22 pointing stick button 22 ports 1394 24 DisplayPort 25 eSATA 25 product description 9 USB 24 25 power button 18 power connector 24 power cord set requirements 163 spare part numbers 47 48 power light 21 23 power requirements product description 9 processor product description 1 removal 119 spare part numbers 37 50 58...

Page 177: ... board cable illustrated 43 TouchPad button 22 TouchPad components 22 TouchPad light 21 TouchPad on off button 18 22 TouchPad zone 22 transporting guidelines 67 U upgrade bay cradle removal 78 spare part number 45 49 78 upgrade bay drive product description 5 upgrade bay location 24 USB port 24 25 V vents 26 27 video product description 6 volume mute button 19 W warranty period 70 Web browser butt...

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HP EliteBook 8470w, Maintenance And Service Manual

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