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Item

Component

Spare part number

 

UHD

L32563-001

(3)

Hinge cap (left and right; includes bezel adhesive)

L31570-001

(4)

Display hinges (includes left and right hinges and bezel adhesive)

L28659-001

(5)

Antenna (left and right, includes bezel adhesive)

L31688-001

(6)

Camera module, IR camera (includes bezel adhesive)

L30660-001

(7)

Camera cable, IR (separate cables for IR camera, IR camera on DreamColor display, IR 
camera on displays without an ambient light sensor; includes bezel adhesive, cover 
adhesive)

L31696-001 (Display Cable 
Kit)

(8)

Camera module, HD (includes bezel adhesive)

L28470-001

(9)

Camera cable, HD (separate cables for HD camera, HD camera on DreamColor displays; 
includes bezel adhesive, cover adhesive)

L31696-001 (Display Cable 
Kit)

(10)

Display enclosure (includes bezel adhesive)

 

 

FHD display

L31561-001

 

UHD display

L31562-001

 

Privacy display

L31563-001

 

Camera shutter (not illustrated)

L31319-001

22

Chapter 3   Illustrated parts catalog

Summary of Contents for EliteBook 1050 G1

Page 1: ...HP EliteBook 1050 G1 Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...ituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition May 2018 Document Part number L21788 001 Product notice This user guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded a...

Page 3: ...low another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of...

Page 4: ...iv Safety warning notice ...

Page 5: ...Display assembly subcomponents 21 Bracket Kit 23 Miscellaneous parts 24 4 Removal and replacement procedures preliminary requirements 25 Tools required 25 Service considerations 25 Plastic parts 25 Cables and connectors 25 Electrostatic discharge damage 25 Packaging and transporting guidelines 26 Workstation guidelines 27 Equipment guidelines 27 5 Removal and replacement procedures for authorized ...

Page 6: ...e BIOS 68 Determining the BIOS version 68 Downloading a BIOS update 69 Changing the boot order using the f9 prompt 70 TPM BIOS settings select products only 70 Using HP Sure Start select products only 70 7 Using HP PC Hardware Diagnostics 71 Using HP PC Hardware Diagnostics Windows 71 Downloading HP PC Hardware Diagnostics Windows 71 Downloading the latest HP PC Hardware Diagnostics Windows versio...

Page 7: ...sing the HP Cloud Recovery Download Tool to create recovery media 78 Restoring and recovery 78 Restoring resetting and refreshing using Windows tools 78 Restoring using HP Recovery Manager and the HP Recovery partition 78 Recovering using HP Recovery Manager 78 Recovering using the HP Recovery partition select products only 79 Recovering using HP Recovery media 79 Changing the computer boot order ...

Page 8: ...Index 94 viii ...

Page 9: ...playPort 1 4 ready Supports hybrid switchable graphics Supports Nvidia Optimus Technology Supports Open GL 4 5 Open CL 1 2 Vulkan 1 0 Supports Nvidia Surround Technology Panel 39 6 cm 15 6 in anti glare LED UWVA 72 CG eDP PSR 16 9 aspect ratio Full high definition FHD anti glare 1920 1080 400 nits slim ambient light sensor Full high definition FHD anti glare 1920 1080 400 nits slim ambient light s...

Page 10: ...B TLC 1 TB TLC 512 GB TLC 512 GB TLC Opal 2 256 GB TLC 256 GB TLC Opal 2 Secondary storage M 2 M 2 NGFF SS DS solid state drive 2280 SATA 512 GB SATA 3 FIPS 140 2 TLC 256 GB SATA 3 self encrypting drive Opal 2 TLC PCIe NVMe 2 TB TLC 1 TB TLC 512 GB TLC 512 GB TLC Opal 2 256 GB TLC 256 GB TLC Opal 2 Camera HD camera 720p select models only IR RGB 720p FHD camera select models only Audio HP Bang Olu...

Page 11: ...ly NFC Mirage WNC XRAV 1 NXP NPC300 I2C 10mm 17mm NFC antenna External media card HP Multi Format Digital Media Reader Support SD SDHC SDXC Ports HDMI 2 0 with discrete graphics HDMI 1 4 with UMA graphics USB 3 0 port USB 3 0 charging port S3 S5 USB Type C port with ThunderBolt 2 Multi pin AC port Headphone line out and microphone line in combo jack Docking HP Thunderbolt Dock 230W G2 HP ZBook Doc...

Page 12: ...IOS preboot power on BIOS option password fingerprint Operating system Operating system version Windows 10 RS3 Preinstalled Windows 10 Home 64 Plus Windows 10 Home 64 Plus Single Language Windows 10 Home 64 High End Chinese Market CPPP Windows 10 Pro 64 FreeDOS 2 0 Restore media Windows 10 DRDVD Windows 10 Pro 64 OSDVD Windows 10 DRUSB Windows 10 Pro 64 OSUSB Certified Microsoft WHQL Web only supp...

Page 13: ...eadphone Audio in microphone combo jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional standalone microphones WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to ...

Page 14: ...USB devices that have a Type C connector such as a cell phone camera activity tracker or smartwatch and provides high speed data transfer and Connect a display device that has a USB Type C connector providing DisplayPort output NOTE Your computer may also support a Thunderbolt docking station NOTE Cables and or adapters purchased separately may be required 6 Power connector Connects an AC adapter ...

Page 15: ... camera activity tracker or smartwatch and provides high speed data transfer 3 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 4 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal component...

Page 16: ...tead of a password logon NOTE Camera functions vary depending on the camera hardware and software installed on your product The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your...

Page 17: ...ts only Allows you to wirelessly share information when you tap it with an NFC enabled device The antenna is not visible from the outside of the computer For optimal transmission keep the area immediately around the antenna free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this ...

Page 18: ...ck is on which switches the key input to all capital letters 3 Fn lock light On The fn key is locked 4 Mute light On Computer sound is off Off Computer sound is on 5 Microphone mute light On Microphone is off Off Microphone is on 6 Num lk light On Num lock is on 7 Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE ...

Page 19: ...mputer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Right click th...

Page 20: ...eys Execute frequently used system functions See Action keys on page 13 5 Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet keys When num lk is pressed the keypad can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key NOTE If the keypad function is active when the computer is...

Page 21: ... the screen brightness incrementally as long as you hold down the key Increases the screen brightness incrementally as long as you hold down the key Mutes or restores speaker sound Decreases speaker volume incrementally while you hold down the key Increases speaker volume incrementally while you hold down the key Mutes the microphone Turns the keyboard backlight off or on NOTE To conserve battery ...

Page 22: ...s feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers NOTE The action key feature is enabled at the factory You can disable this feature by pressing and holding the fn key and the left shift key The fn lock light will turn on After you have disabled the action key feature you can still perform each function by pressing the fn key in combination with...

Page 23: ...rflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 Speakers 2 Produce sound Bottom 15 ...

Page 24: ...ickstand Service label Provides important information to identify your computer When contacting support you may be asked for the serial number the product number or the model number Locate this information before you contact support Component 1 HP product name select products only 2 Model number 3 Product ID 4 Serial number 5 Warranty period Regulatory label s Provide s regulatory information abou...

Page 25: ...y assembly is spared at the subcomponent level only For display assembly spare part information see Display assembly subcomponents on page 21 2 Top cover with keyboard includes keyboard cable NOTE For a detailed list of keyboard country codes see Top cover keyboard on page 66 Backlit keyboard L34212 xx1 Computer major components 17 ...

Page 26: ... processor L31557 001 601 Intel Core i7 8750H processor L31556 001 601 Intel Core i5 8400H processor L31555 001 601 Intel Core i5 8300H processor L31554 001 601 6 Top speaker L28672 001 Speaker Kit 7 NFC module L02249 001 8 Fingerprint reader board L33678 001 9 Fingerprint reader bracket L28674 001 Bracket Kit 10 Card reader board audio board includes cable L31572 001 Thermal module includes repla...

Page 27: ...e self encrypting drive SED OPAL 2 L32554 001 256 GB SATA 3 self encrypting drive SED OPAL 2 L32556 001 18 Memory cover L28674 001 Bracket Kit 19 Battery 4 cell L07046 855 20 Battery 6 cell L07045 855 21 Bottom cover L31560 001 WLAN module not illustrated Intel Wireless AC 9560 802 11ac 2x2 WiFi BT 5 Combo Adaptor vPro L32652 005 Intel Wireless AC 9560 802 11ac 2x2 WiFi BT 5 Combo Adaptor non vPro...

Page 28: ...Plastics Kit Item Component Spare part number Plastics Kit L32730 001 1 Card reader insert 2 Fingerprint reader insert 3 Central hook 20 Chapter 3 Illustrated parts catalog ...

Page 29: ...th an IR camera L31565 001 Not equipped with a camera L31566 001 For use in models without an ambient light sensor Equipped with only an HD camera L31567 001 Equipped with an IR camera L31568 001 Not equipped with a camera L31569 001 2 Display panel includes display cable bezel adhesive and panel adhesive tape FHD L32562 001 FHD privacy L32561 001 Display assembly subcomponents 21 ...

Page 30: ...a IR camera on DreamColor display IR camera on displays without an ambient light sensor includes bezel adhesive cover adhesive L31696 001 Display Cable Kit 8 Camera module HD includes bezel adhesive L28470 001 9 Camera cable HD separate cables for HD camera HD camera on DreamColor displays includes bezel adhesive cover adhesive L31696 001 Display Cable Kit 10 Display enclosure includes bezel adhes...

Page 31: ...part number Bracket Kit L28674 001 1 LCD clip 2 Power connector bracket 3 Memory cover 4 Fingerprint reader bracket 5 Hard drive bracket not used in this model 6 Left and right hard drive brackets not used in this model Bracket Kit 23 ...

Page 32: ...dapter 150 W HP Smart adapter PFC 4 5 mm L32661 001 Rubber Kit L28671 001 Cable Kit includes hard drive connector cable not used fingerprint reader cable TouchPad cable and NFC cable L28668 001 Screw Kit L28673 001 24 Chapter 3 Illustrated parts catalog ...

Page 33: ...at cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are ...

Page 34: ...6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting eq...

Page 35: ...e in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipat...

Page 36: ...e Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V 28 Chapter 4 Removal and replacement procedures preliminary requirements ...

Page 37: ...note of each screw size and location during removal and replacement Bottom cover Description Spare part number Bottom cover L31560 001 Before removing the bottom cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unpluggin...

Page 38: ...astic non conductive tool 2 to release the bottom cover and then remove the bottom cover from the computer 3 Reverse this procedure to install the bottom cover 30 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 39: ...es from the computer 4 Remove the bottom cover see Bottom cover on page 29 Remove the battery WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP 4 cell battery 1 Disconnect the battery cable from the system board 1 2 Remove the six Phillips M2 0 3 0 screws 2 that s...

Page 40: ...install the battery When installing the battery be sure to properly route the battery cable as shown in the following images 4 cell battery cable routing 6 cell battery cable routing 32 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 41: ...ps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 29 5 Remove the battery see Battery on page 31...

Page 42: ... solid state drive 2 by pulling the drive away from the slot at an angle Reverse this procedure to install the solid state drive 34 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 43: ...m the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 29 5 Remove the battery see Battery on page 31 Remove the memory module 1 Lift the memory cover off the system board NOTE The memory cover is available in the Bracket Kit using spare part number L28674 001 2 Spread the retaining tabs 1...

Page 44: ...module by the edges only Do not touch the components on the memory module Reverse this procedure to install a memory module Small clips on the system board hold the memory cover in place When replacing the memory cover be sure to align the cover with these clips 36 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 45: ...emove the bottom cover see Bottom cover on page 29 5 Remove the battery see Battery on page 31 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 If the computer is equipped wit...

Page 46: ...correct insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 38 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 47: ...sconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 29 5 Remove the battery see Battery on page 31 Remove the fingerprint reader board 1 Disconnect the cable from the fingerprint reader board ZIF connector 1 2 Remove the Phillips M2 0 2 5 screw 2 that secures the f...

Page 48: ... Remove the bottom cover see Bottom cover on page 29 5 Remove the battery see Battery on page 31 Remove the TouchPad 1 Disconnect the card reader audio cable from the system board ZIF connector 1 2 Remove the cable from the adhesive that secures it to the TouchPad 2 3 Disconnect the TouchPad cable from the TouchPad ZIF connector 3 4 Remove the cable from the adhesive that secures it to the TouchPa...

Page 49: ...7 Lift the TouchPad out of the computer 2 Reverse this procedure to install the TouchPad Component replacement procedures 41 ...

Page 50: ...he computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 29 5 Remove the battery see Battery on page 31 Remove the NFC module 1 Disconnect the system board cable 1 and the NFC antenna cable 2 from the ZIF connectors on the NFC module 2 Use a plastic non conductive tool to release the NFC module from the adhesive securing it to the computer ...

Page 51: ...nect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 29 5 Remove the battery see Battery on page 31 Remove the speakers Left speaker 1 Disconnect the speaker cable from the system board 1 2 Remove the speaker cable from the clips 2 3 Remove the two Phillips M2 0 2 0 screws 3 that secure the speaker to the computer 4 Remove the speaker 4 Right speaker 1 Dis...

Page 52: ... this procedure to install the speakers NOTE When installing the speakers make sure the rubber grommets around the screws are correctly installed 44 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 53: ...plugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 29 5 Remove the battery see Battery on page 31 6 Remove the right speaker see Bottom speakers on page 43 Remove the card reader audio board 1 Disconnect the cable from the card reader audio board ZIF connector 1 2 Remove the two Phillips M2 0 2 0 screws 2...

Page 54: ... through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 29 5 Remove the battery see Battery on page 31 Remove the thermal module 1 Disconnect the cable for each fan from the system board 1 2 Remove the two Phillips M2 0 4 0 screws from...

Page 55: ...em board components and the heat sink sections and that service them See the following images for thermal pad locations NOTE The thermal material must be thoroughly cleaned from the surfaces of the fan heat sink assembly and the system board components each time the fan heat sink assembly is removed Replacement thermal material is included with the thermal module and system board spare part kits C...

Page 56: ...Discrete graphics models UMA graphics models Reverse this procedure to install the thermal module 48 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 57: ...moving the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 29 5 R...

Page 58: ...er 3 from the display connector bracket and then lift the bracket off the system board 4 Brackets are available in the Bracket Kit using spare part number L28674 001 50 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 59: ...e 4 Top speaker cable 5 Power button board cable 6 Right speaker cable 7 TouchPad cable 8 Card reader cable 9 Keyboard backlight cable 10 Keyboard cable 11 NFC cable 12 Fingerprint reader cable 13 Left speaker cable 4 Remove the two Phillips M2 0 4 0 screws 2 from each fan Component replacement procedures 51 ...

Page 60: ...side of the board until the connectors disengage from the left side of the computer 1 7 Rotate the board 2 and then remove the system board from the computer 3 Reverse this procedure to install the system board 52 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 61: ...er from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 29 5 Remove the battery see Battery on page 31 6 Remove the system board see System board on page 49 Remove the RTC battery 1 Position the system board upside down 2 Disconnect the cable 1 from the system board 3 Lift the battery...

Page 62: ...e power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 29 5 Remove the battery see Battery on page 31 6 Remove the system board see System board on page 49 Remove the power button board 1 Remove the three Phillips M2 5 4 5 screws 1 from the right hinge 2 Rotate the hinge upward 2 3 Lift the Mylar from on top of the boar...

Page 63: ...5 Remove the board from the computer 3 Reverse this procedure to install the power button board Component replacement procedures 55 ...

Page 64: ...nplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 29 5 Remove the battery see Battery on page 31 6 Remove the system board see System board on page 49 Remove the top speaker 1 Remove the four Phillips M2 0 3 0 screws 1 that secure the top speaker to the computer 2 Remove the speaker from the computer 2 ...

Page 65: ...puter 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 29 5 Remove the battery see Battery on page 31 Remove the display assembly 1 Remove the two Phillips M2 0 3 0 screws 1 from the display cable connector bracket 2 Remove the bracket 2 and then disconnect the display cable from the system board 3 3 Disconnect the antennas from the WLAN antenn...

Page 66: ...is necessary to replace any of the display assembly subcomponents a Use a plastic tool to disengage the bezel starting at the top 1 left and right sides 2 and bottom 3 58 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 67: ...n ambient light sensor and only an HD camera L31568 001 Models without an ambient light sensor and an IR camera L31569 001 Models without an ambient light sensor and without a camera 9 If it is necessary to replace the camera module CAUTION Handle the module with caution as it has a thin profile and is susceptible to damage when not handled carefully a HD camera Detach the camera module 1 from the...

Page 68: ...rom the sides of the module 2 The camera module is available using spare part number L30660 001 for IR cameras 10 If it is necessary to replace the display panel a Use tweezers to grasp the tape at the top of the panel and then pull the tape out from behind the panel 1 CAUTION Before positioning the display panel upside down make sure the work surface is clear of tools screws and any other foreign...

Page 69: ...le 3 from the display panel The display panel is available using the following spare part numbers FHD panel L32562 001 FHD privacy panel L32561 001 UHD panel L32563 001 001 11 If it is necessary to replace the hinge covers a Rotate the hinges as far as possible 1 b Remove the Phillips M2 0 2 0 screw 2 that secures each hinge cover to the display enclosure Component replacement procedures 61 ...

Page 70: ...y to replace the display hinges a Remove the three broad head Phillips M2 0 2 0 screws 1 that secure each display hinge to the display enclosure b Remove the display hinges 2 Both display hinges are available using spare part number L28659 001 62 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 71: ...tom of the display enclosure 1 b Peel the antennas off the display 2 The antennas are available using spare part number L31688 001 14 If it is necessary to replace the camera cable a Remove the camera cable from the routing path along the bottom and inside of the display enclosure 1 Component replacement procedures 63 ...

Page 72: ...spare part number L31696 001 HD camera models IR camera models 15 If it is necessary to replace the display cable a Remove the display cable from the routing path along the bottom of the display enclosure 1 64 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 73: ...display cable from the display enclosure 2 The display cable is available using spare part number L31696 001 Reverse this procedure to reassemble and install the display assembly Component replacement procedures 65 ...

Page 74: ...untry or region Spare part number Belgium A41 India D61 Slovenia BA1 Brazil 201 Israel BB1 South Korea AD1 Bulgaria 261 Italy 061 Spain 071 Canada DB1 Japan 291 Sweden and Finland B71 Czech Republic and Slovakia FL1 Latin America 161 Switzerland BG1 Denmark 081 The Netherlands B31 Taiwan AB1 Denmark Finland and Norway DH1 Northern Africa FP1 Thailand 281 France 051 Norway 091 Turkey 141 Germany 04...

Page 75: ...onnected to a USB port but you must first disable FastBoot 1 Turn on or restart the computer and when the HP logo appears press f9 to enter the Boot Device Options menu 2 Clear the check box for Fast Boot 3 To save your changes and exit select the Save icon in the lower right corner of the screen and then follow the on screen instructions or Select Main select Save Changes and Exit and then press ...

Page 76: ...he selections may display Restore Defaults instead of Apply Factory Defaults and Exit 3 Follow the on screen instructions 4 To save your changes and exit select the Save icon in the lower right corner of the screen and then follow the on screen instructions or Select Main select Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password set...

Page 77: ...Updates and then select Check for updates and messages 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b ...

Page 78: ...will not be responsible for any related liabilities TPM provides additional security for your computer You can modify the TPM settings in Computer Setup BIOS NOTE If you change the TPM setting to Hidden TPM is not visible in the operating system To access TPM settings in Computer Setup 1 Start Computer Setup See Starting Computer Setup on page 67 2 Select Security select TPM Embedded Security and ...

Page 79: ...tics Windows select More and then select Run as administrator or To access HP PC Hardware Diagnostics Windows from HP Support Assistant a Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar b Select Troubleshooting and fixes c Select Diagnostics and then select HP PC Hardware Diagnostics Windows 2 When the tool opens s...

Page 80: ...t to the computer desktop or To run the tool from a USB flash drive download it to a USB flash drive 4 Select Run Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows follow these steps Navigate to the folder on your computer or the flash drive where the exe file was downloaded double click the exe file and then follow the on screen instructions Using HP PC H...

Page 81: ...HP PC Hardware Diagnostics UEFI download instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment because only exe files are provided Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive 1 Go to http www hp com go techcenter pcdia...

Page 82: ... name or number follow these steps 1 Go to http www hp com support 2 Select Get software and drivers enter the product name or number select your computer and then select your operating system 3 In the Diagnostics section follow the on screen instructions to select and download the Remote UEFI version for the product Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP P...

Page 83: ...omization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts Using Remote HP PC Hardware Diagnostics UEFI settings select products only 75 ...

Page 84: ...personal information Schedule regular backups to avoid information loss You can use Windows tools to back up personal information and create system restore points and recovery media allowing you to restore from backup refresh the computer and reset the computer to its original state NOTE If computer storage is 32 GB or less Microsoft System Restore is disabled by default For more information and s...

Page 85: ...W or BD RE rewritable Blu ray discs which are not compatible with HP Recovery Manager software If your computer does not include an integrated optical drive with DVD writer capability you can use an external optical drive purchased separately to create recovery discs as described above If an external optical drive is used you must connect it directly to a USB port on the computer It cannot be conn...

Page 86: ...t products only or use the HP Recovery media For more information see Recovering using HP Recovery Manager on page 78 If you have not already created recovery media see Creating HP Recovery media select products only on page 76 Using Factory Reset select products only Restores the computer to its original factory state by deleting all information from the hard drive and recreating the partitions a...

Page 87: ...only if the hard drive is still working The HP Recovery partition select products only allows System Recovery only To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the tablet to the keyboard base before beginning these steps select products only 1 Type recovery in the taskbar search box select HP Recovery Manager and then select ...

Page 88: ... and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet quickly hold down the volume up button and then select f9 or Turn on or restart the tablet quickly hold down the volume down button and then select f9 3 Select the optical drive or USB flash drive from which you want to boot and then follow the on screen instructions Removing the HP Recovery partition s...

Page 89: ...C Adapter select models only 19 5 V dc 10 3A 200 W Slim Smart AC Adapter select models only Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity non condensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product ...

Page 90: ... Up to 1550 MB s Up to 100 000 IOPs Up to 1550 MB s Up to 100 000 IOPs Ready time Maximum to not busy 1 0 s 1 0 s 1 0 s Access times Logical 0 1 0 1 0 1 Total logical sectors 500 118 192 1 000 215 216 1 500 336 388 Operating temperature Operating Non operating 0 to 70 C 32 F to 158 F 40 to 80 C 40 F to 176 F 0 to 70 C 32 F to 158 F 40 to 85 C 40 F to 185 F 0 to 70 C 32 F to 158 F 40 to 85 C 40 F t...

Page 91: ... IOPs Up to 455 MB s Up to 59K IOPs Ready time Maximum to not busy 1 0 s 3 0 s Access times Logical 0 1 0 1 Total logical sectors 500 118 192 1 000 215 216 Operating temperature Operating Non operating 0 to 70 C 32 F to 158 F 55 to 90 C 67 F to 194 F 0 to 70 C 32 F to 158 F 40 to 85 C 40 F to 185 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is les...

Page 92: ... beginning steps in this chapter Current BIOS steps 1 Follow steps a through l below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom ...

Page 93: ...tform Module TPM and or fingerprint reader one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor press or tap F1 to accept or F2 to reject l Remove all power and system batteries for at least 24 hours 2 Complete one of the following Remove and retain the storage drive or Clear the drive contents by using a third party utility designed to erase data from an S...

Page 94: ...4 KBytes not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility is required to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial Presence Detect SPD configuration data 256 By...

Page 95: ...pplied using this utility Bluetooth flash select products only 2 Mbit No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility is required for writing data to this memory and is made available through newer versions of the driver whenever the...

Page 96: ...diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more detailed syst...

Page 97: ...oot Keys a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to cont...

Page 98: ...licable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 2...

Page 99: ... KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be ...

Page 100: ...r the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3 conductor 1 25 mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certificatio...

Page 101: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 93 ...

Page 102: ...e removal 63 spare part number 64 camera light identifying 8 camera module removal 59 spare part number 22 60 camera shutter spare part numbers 22 caps lock light identifying 10 card reader insert illustrated 20 card reader audio board removal 45 spare part number 18 45 components bottom 15 display 8 keyboard area 9 left side 7 right side 5 computer major components 17 specifications 81 Computer S...

Page 103: ...ber 16 service 16 wireless certification 16 WLAN 16 left control zone identifying 9 left side components 7 lights AC adapter and battery 6 battery 6 call answer 11 call end 11 camera 8 caps lock 10 fn lock 10 microphone mute 10 num lock 10 power 10 sharing or presenting 10 wireless 10 M M 2 solid state drive specifications 82 83 memory nonvolatile 84 volatile 84 memory card reader identifying 5 me...

Page 104: ...ile system memory 84 restoring 76 right control zone identifying 9 right side components 5 RTC battery removal 53 spare part number 18 53 S screen brightness action keys 13 Screw Kit spare part number 24 secondary storage M 2 product description 2 security cable slot identifying 7 security product description 4 serial number computer 16 service considerations cables 25 connectors 25 plastic parts ...

Page 105: ...application key identifying 12 Windows key identifying 12 Windows tools using 76 wireless action key 13 wireless antennas disconnecting 37 wireless certification label 16 wireless light identifying 10 wireless product description 3 WLAN antennas identifying 8 WLAN device 16 WLAN label 16 WLAN module spare part number 19 WLAN Bluetooth combo card removal 37 spare part number 37 workstation guidelin...

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