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Troubleshooting Guide

HP Compaq t5000 Series Thin Client

Document Part Number: 

335795-008

June 2006

Summary of Contents for Compaq t5500

Page 1: ...Troubleshooting Guide HP Compaq t5000 Series Thin Client Document Part Number 335795 008 June 2006 ...

Page 2: ...ect to change without notice The only warranties for HP products and services are set forth in the express limited warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected...

Page 3: ...re Parts Lists t5000 Series Spare Parts List 2 1 t5720 Model Spare Parts List 2 6 HP t5000 Series Setup F10 Utility Using HP t5000 Series Setup F10 Utility 3 1 Diagnostics and Troubleshooting LEDs 4 1 Power On Sequence 4 2 Power On Diagnostic Tests 4 3 BIOS Error Messages 4 4 Beep Codes 4 4 Boot Error Messages 4 6 t5000 Troubleshooting Flow Chart 4 8 Basic Troubleshooting 4 25 Diskless No Flash Un...

Page 4: ...ocol Thin Client t5000 Specifications Adding an Image Restore Tool Using Altiris Deployment Solution Configuring a PXE Server under Microsoft RIS Prerequisites C 1 Installing Remote Installation Services RIS PXE Server C 1 Authorizing Remote Installation Services RIS PXE Server C 2 Configuring Remote Installation Services C 2 Set User Permissions on the Active Directory Server C 3 RIS Menu C 3 Cre...

Page 5: ...oting Guide www hp com v Contents Replacing the CMOS Battery Removing and Replacing the Side Access Panel and Chassis Cover E 1 t5000 Series E 1 t5720 Model E 3 Replacing the Battery E 3 Support Information Index ...

Page 6: ...vi www hp com Troubleshooting Guide Contents ...

Page 7: ...een a server based application and the device but interaction with the unit itself remains in English Network Firmware PXE Pre boot Execution Environment is supported on all HP Compaq Thin Client t5000 Series products PXE allows a client to boot from a server on a network prior to booting the embedded Operating System OS from the local Flash module As long as the system is connected to AC power th...

Page 8: ... left and t5720 Model right 1 Power Button 2 Power LED 3 Flash activity LED 4 USB ports 2 For information on differences between the t5300 t5500 and t5700 series models refer to the Getting Started with the HP Compaq t5000 Series manual in the Reference Library at http h18004 www1 hp com products thinclients software html ...

Page 9: ...ptor Replace only with the same or equivalent type as recommended by the manufacturer Legacy Free t5300 Model Connectors 1 Ethernet RJ 45 Connector 5 Line out Audio Connector Headphone 2 Kensington Lock Connector 6 Power Connector 3 USB Connectors 7 Monitor Connector 4 Line in Audio Connector Microphone The t5300 model does not include a PCI expansion option connector on the system board ...

Page 10: ... Connectors 1 Ethernet RJ 45 Connector 6 Line out Audio Connector Headphone 2 Kensington Lock Connector 7 PS 2 Connector 3 Parallel Connector 8 Power Connector 4 USB Connectors 4 9 Monitor Connector 5 Line in Audio Connector Microphone Serial Connector When the PCI Expansion module is installed use the connector located at the bottom of the unit Not available on all models Not available on t5300 s...

Page 11: ...ernet RJ 45 Connector 7 Line in Audio Connector Microphone 3 Line out Audio Headphone connector 8 Monitor Connector 4 PS 2 Connectors 2 9 Serial Connector 5 Parallel Connector Power Connector When the PCI Expansion module is installed use the connector located at the bottom of the unit The t5720 model includes a PCI expansion option connector on the system board ...

Page 12: ...onnecting USB Equipment USB mouse devices and keyboards do not require special drivers and are considered to be plug and play peripherals Certain USB devices such as printers and modems however may require special drivers For information on requirements for special drivers refer to the documentation that is included with the USB device ...

Page 13: ...eference Guide Terminal Emulation Quick Reference Guide Extended Emulation Terminal Emulation Quick Reference Guide Customer and Service Notifications Bulletins and Advisories Quickspecs Documentation white papers and drivers are subject to change For the latest HP thin client documentation visit the following Web site http h18004 www1 hp com products thinclients software html ...

Page 14: ...1 8 www hp com Troubleshooting Guide Product Description ...

Page 15: ...t5300 Diskless 533 MHz 0 64 Unit 353340 001 t5500 CE NET IE 733MHz 32F 128R Unit 325698 001 t5500 Diskless 733 MHz 0 128 353341 004 t5700 XP Embedded IE 733MHz 192 256R Unit 350982 001 t5515 800MHz 32 64Unit 370450 001 t5515 800MHz 128 128 Unit 370450 002 t5700 XP Embedded IE 1GHz 192F 256R Unit 325707 001 t5700 XP Embedded IE 1GHz 256F 256R Unit 325708 001 t5700 Diskless 1GHz 0 256 353338 001 t57...

Page 16: ...ional 345751 002 Power Cord AC Italian 198292 061 Power Cord AC 142766 001 Power Cord AC PRC 292657 AA1 Power Cord AC Japanese 292643 291 Enhanced USB Keyboards Arabic Carbon Silver 326227 171 Belgian Carbon Silver 326227 181 Belgian Carbonite Silver 326228 181 Brazilian Carbon Silver 326227 201 Chinese PRC Carbon Silver 326227 AA1 Czech Carbon Silver 326227 221 Danish Carbon Silver 326227 081 Dan...

Page 17: ...ilver 326227 061 Italian Carbonite Silver 326228 061 Swiss Carbon Silver 326227 111 Japanese Carbon Silver 326227 291 Korean Carbon Silver 326227 AD1 LA Spanish Carbon Silver 326227 161 Norwegian Carbon Silver 326227 091 Portuguese Carbon Silver 326227 131 Russian Carbon Silver 326227 251 Slovakian Carbon Silver 326227 231 Spanish Carbon Silver 326227 071 Swedish Carbonite Silver 326228 101 Swiss ...

Page 18: ...tuguese 355631 201 Czech 355631 221 Danish 355631 081 Finnish 355631 351 French 355631 051 French Canadian 355631 121 German 355631 041 Greek 355631 151 Hebrew 355631 BB1 Hungarian 355631 211 International 355631 B31 Italian 355631 061 Japanese 355631 291 Korean Hangul 355631 KD1 LA Spanish 355631 161 Norwegian 355631 091 Portuguese 355631 131 Russian 355631 251 Simplified Chinese 355631 AA1 t5000...

Page 19: ... device but all interaction with the thin client itself is in English All keyboards listed in this table may not be available at the time this document is first published Options Cradle USB MultiBay 280879 001 Cable USB External MultiBay Cradle 287693 001 Adapter AC External MultiBay Cradle 287694 001 Plugs External MultiBay Cradle 287695 001 PCI Expansion Module 336603 001 Premier Sound speakers ...

Page 20: ...list of supported and leveraged Hewlett Packard and third party options go to http h18004 www1 hp com products thinclients software html t5000 Series Spare Parts Table Description Spare Part Number t5720 Series Spare Parts Table Description Spare Part Number t5720 XP Embedded IE AMD NX1500 512F 256R Unit 398131 001 t5720 XP Embedded IE AMD NX1500 512F 512R Unit 398134 001 Mouse carbonite 2 button ...

Page 21: ...apanese 292643 291 Basic PS 2 Keyboards Carbonite Silver Arabic 396215 171 Belgian 382925 181 Brazilian Portuguese 382925 201 Czech 382925 221 Danish 382925 081 Finnish 382925 351 French 382925 051 Basic PS 2 Keyboards Carbonite Silver Continued French Canadian 382925 121 German 382925 041 Greek 396215 151 Hebrew 382925 BB1 Hungarian 382925 211 International 382925 B31 Italian 382925 061 Japanese ...

Page 22: ...82925 111 Taiwanese 382925 AB1 Thai 382925 281 Turkish Q 382925 141 UK 382925 031 US 382925 001 Options HP Nvidia Quadro 280 NVS 64 MB Dual Head PCI graphic card 351384 001 PCI Expansion Module w 50W power brick 409128 001 50W power brick for unit with PCI Expansion Module 409129 001 HP Quick Release 409578 001 Kensington cable lock 294359 001 40W power brick for t5720 base unit 325709 001 t5720 S...

Page 23: ... LAN adapter for XPe Americas only 391866 002 Modem PCI ATX 398661 001 USB to serial converter 407185 001 512MB drive key 399131 001 512MB PC2700 DDR1 SODIMM 407680 001 For a full list of supported and leveraged Hewlett Packard and third party options go to http h18004 www1 hp com products thinclients software html t5720 Series Spare Parts Table Description Spare Part Number ...

Page 24: ...2 10 www hp com Troubleshooting Guide Spare Parts Lists ...

Page 25: ...F10 Setup message displays in the task bar at the bottom of the screen press the F10 key If you do not press the F10 key while the message is displayed you must restart the computer again to access the utility When the F10 Post Screen display is set to zero seconds it may be necessary to press and hold F10 on the keyboard then power on the computer 3 A choice of five menu headings and five task he...

Page 26: ...UTION Do NOT turn the computer power OFF while the ROM is saving your F10 Setup changes because the CMOS could become corrupted It is safe to turn off power to the computer ONLY after you exit the F10 Setup screen t5000 Series Setup Utility Heading Option Description System Information Lists Product name Processor type Processor Speed OEM Config Table Version Amount of Flash memory Memory size Sys...

Page 27: ... faster boot First Boot Device Select Boot Device Priority The default is set to USB Second Boot Device Select Boot Device Priority Third Boot Device Select Boot Device Priority Bootup NumLock Status Select Power On state for NumLock Security Option Select whether the Password is required every time the system boots or only when you enter Setup POST delay secs Set a delay that is added to POST to ...

Page 28: ...lel Mode Select parallel port transfer mode ECP Mode Use DMA Select DMA channel if parallel is operated in ECP mode Parallel Port EPP Type Select EPP type PS2 KB MS Use PS2 port as mouse or keyboard Power Manage ment Setup Allows you to PWRON After Power Fail When power is lost and comes back this option determines what power state the system should use Wake on PME Enable disable system wakeup cap...

Page 29: ...d play settings under Windows Set User Password Allows you to set and enable the user password When the user password is set it prevents unauthorized access to the user s setup User password provides read only access to Setup options Save Exit Setup Saves data to CMOS Exit without Saving Exits the Setup Utility without saving any changes t5000 Series Setup Utility Continued Heading Option Descript...

Page 30: ...3 6 www hp com Troubleshooting Guide HP t5000 Series Setup F10 Utility ...

Page 31: ...red off However the network can trigger a Wake On LAN event in order to perform management functions Green Displays during boot sequence and while the unit is on During boot sequence hardware initialization is processed and startup tests are performed on the following Processor initialization Memory detection and initialization Video detection and initialization If one of the tests fails the unit ...

Page 32: ...CPU and memory controller 2 Initializes VGA software 3 Initializes and configures all PCI devices 4 Initializes the video to a known state 5 Initializes USB devices to a known state 6 Performs power on diagnostics For more information see Power On Diagnostic Tests 7 The unit boots the operating system IDE Flash Activity LED LED Status Off When the unit is powered on and the flash activity light is...

Page 33: ...rm the first shutdown The following table lists the tests that are performed on the t5000 units Power On Diagnostic Test Test Description Boot Block Checksum Tests boot block code for proper checksum value DRAM Simple write read pattern test of the first 640k of memory Parallel port Initiates the port s driver and determines if the device is present Serial port Tests the serial port using simple p...

Page 34: ...ode in the BIOS chip is incorrect indicating the BIOS code may have become corrupt To restore a corrupt BIOS refer to Appendix D System BIOS or call your local HP Call Center for a diagnosis For phone numbers of an HP Call Center near you visit the following Web site http www hp com cgi bin hpsupp ort index pl CMOS battery failed The CMOS battery is no longer functional For information on replacin...

Page 35: ...ing POST Keyboard is locked out Unlock the key The message usually indicates that one or more keys have been pressed during the keyboard tests Be sure no objects are resting on the keyboard Memory Test This message displays during a full memory test counting down the memory areas being tested Memory Test Fail If POST detects an error during memory testing additional information appears giving spec...

Page 36: ...lash the unit and press any key when ready For more information refer to Chapter 5 Restoring the Flash Image POST Messages Procedures Boot Error Messages Screen Messages Corrective Action Bad Block Test Error Message The internal diagnostics have detected a problem Too many bad flash memory blocks This is a hardware problem If the problem occurs every time the terminal is turned on call your local...

Page 37: ...irmware Reflash the software image if you have already created a recovery device or file If you have not created a recovery diskette you must download the appropriate image from http h18004 www1 hp c om products thinclients soft ware html and reflash the terminal s software For information on reflashing software see Chapter 5 Restoring the Flash Image Boot Error Messages Continued Screen Messages ...

Page 38: ...ow Chart Go to next page t5000 Troubleshooting Flow Chart B Start Is No Power Is there video there power No Video Beeps LEDs or error messages Is the OS Loading Error Messages No O S Loading N N N N Y Y Y Y Go to Page 4 10 Go to Page 4 13 Go to Page 4 17 Go to Page 4 18 Initial Troubleshooting ...

Page 39: ...working NIC working Audio working Windows Desktop displayed but Non functioning Pointing Device or No Internal Network No Audio N N N N Y Y Y Initial Troubleshooting B Go to Page 4 20 Go to Page 4 21 Go to Page 4 22 No IP address Go to Page 4 23 can t connect Keyboard Connector Booting in continuous loop Go to Page 4 24 Booting in Continuous Loop Y ...

Page 40: ...r strip or UPS is turned on Turn computer off Plug power cord into different active wall outlet Go to next page t5000 Troubleshooting Flow Chart Restart thin client and return to start of this chart Turn off power disconnect power cord N Y N Y N Y No Power Part 1 power source No Power Part 2 and Active Outlet Using power strip or UPS Is power cord connected from power source to brick and brick to ...

Page 41: ...g Flow Chart cont d Continued from Page 4 10 Plug directly into AC outlet Power LED on Reseat AC adapter in thin client and at power source Power outlet active Done Done Try different outlet Go to next page t5000 Troubleshooting Flow Chart Y Y N N N Y No Power Part 2 No Power Part 3 Power on ...

Page 42: ...cont d Continued from Page 4 11 Replace power cord Done Replace the Done Y N N Y N Y No Power Part 3 power brick Call your local HP Call Center for a diagnosis To locate a local phone number visit the HP Web site at http www hp com cgi bin hpsupport index pl Is the power brick light on Power on Power on ...

Page 43: ...ghtness up Go to Page 4 No Video Part 2 Plug in turn on and return to page 4 Initial Troubleshooting Notes 1 Older monitors and some third party monitors do not support 2 If more than one adapter is installed monitor must be connected to primary controller Y N N Y Green Amber N Y Y N 17 8 14 the amber LED No Video Part 2 Video adapter connected note 2 Contrast and brightness turned up LED color no...

Page 44: ...o Video Part 2 Reconnect monitor to Done Replace Monitor Plug in and turn on monitor Note 3 Turn off and unplug thin client before reconnecting cables Y N Y N No Video Part 3 thin client note 3 Done Y N Does unit have added PCI expansion or memory upgrades Y Have the unit serviced NOTE Refer to the Warranty for coverage information N Video OK Video OK Monitor plugged in and turned on ...

Page 45: ...ower disconnect power cord and open the computer Reseat flash riser board and PCI memory then clear CMOS by removing and replacing the battery Replace cover and power cord then restart computer Go to next page t5000 Troubleshooting Flow Chart No Video Part 4 F1 CMOS checksum error defaults loaded Done Turn off computer and disconnect power Replace components in system one at a time starting with F...

Page 46: ...ash Test system after each replacement for video or beeps Have the unit serviced Done CAUTION Power is continuous to the system board and power supply even when the power switch is turned off To prevent damage to the unit disconnect the power cord from the power source or the unit before beginning disassembly procedures N N Y Y Y N see page 4 17 NOTE Refer to the Warranty for coverage information ...

Page 47: ...rocedures To Power LED has no color showing Computer is off Power LED glows green Computer is on Beep code 1 Long 2 Short Video controller not NOTES Short S and long L beeps will only be heard if the system has a speaker LEDs will only function on PS 2 keyboards not USB present or incorrectly initialized Ensure the monitor is plugged in Unplug open computer and check video card Reseat card and ens...

Page 48: ...O S Loading O S not loading from Flash Go to Page Network Go to Page 4 19 4 21 NOTE If USB diskette drive present and diskette installed system will not boot from other USB device Factory recommended booting priority 1 USB Device 2 Flash 3 Network Note For diskless models see page 4 29 IDE Flash LED Blinking Green ...

Page 49: ...faults 1 USB Device 2 Flash 3 Network Disconnect any USB diskette drive or USB CD ROM drive Press Ctrl Alt Del to reboot Boot fromFlash Restore image using the Recovery process Boot fromFlash Done Done Service the unit Check Amount of Flash memory in system information table Y N Y N NOTE Refer to the Warranty for coverage information See Chapter 5 Not for diskless models IDE LED not blinking ...

Page 50: ...board or mouse and disconnect other devices F10 Setup to enable USB controller Press Ctrl Alt Del to reboot Keyboard or mouse working Press Ctrl Alt Del to reboot Working Working Reimage device recovery process Done Done Disconnect the non functioning device and attach a known working keyboard mouse to the system Done Y N Y N Y N Have the unit serviced NOTE Refer to the Warranty for coverage infor...

Page 51: ...tive see Note Replace cable or have jack activated NIC configured in OS Reimage using recovery process OK Done NOTE Yellow or green LED on NIC connector indicates an active jack N Y N Y N Call your local HP Call Center for a diagnosis To locate a local phone number visit the HP Web site at http www hp com cgi bin hpsupport index pl for a diagnosis To locate a ...

Page 52: ...for internal and external speakers Take the following actions 1 Reseat speaker cable 2 Replace speaker Y Y N NOTE Refer to Warranty for coverage information See Chapter 5 Is Volume Control or Media Player muted If so change the setting Audio Are speaker connectors in Done correct jacks Try both audio jacks Audio In Control Panel s Sound and Audio does the Audio tab indicate whether the unit sees i...

Page 53: ...ient have a valid IP address Replace network cable Reboot unit and server Reimage device using restore process No IP Address address Ping Loopback OK Service the unit NOTE Refer to the Warranty for coverage information Ping Gateway OK Ping Server by name OK Done Contact Server Administrator to verify DCHP DNS services started Done Y Y Y Y Y N N N N N ...

Page 54: ...k Amount of Flash memory in system information table Reboot the thin client Boot OK If you are using XPe OS disable the write filter Check that Altiris 5 6 Deployment server is being used Reboot the thin client Boot OK Done Reimage the system Refer to Chapter 5 Restoring the Flash Image Reboot the thin client Boot OK Service the unit NOTE Refer to the Warranty for coverage information t5000 Troubl...

Page 55: ...periencing operating problems Ensure that the following connectors are securely plugged into the thin client unit Power connector Keyboard Mouse Network RJ 45 connector Monitor The thin client unit does not power on 1 Verify that the power supply is good by installing it on a known working unit and testing it If the power supply does not work on the test unit replace the power supply 2 If the unit...

Page 56: ...able is working properly 2 Verify that the unit is communicating with the server by having the System Administrator ping the unit from the server If the thin client pings back then the signal was accepted and the unit is working This indicates a configuration issue If the thin client does not ping back and the thin client does not connect to the server reimage the unit Power On Troubleshooting Con...

Page 57: ...is good by replacing the power cable to the unit with a known working power supply cable and testing it 4 If network LED s still do not light and you know the power supply is good then reimage the unit 5 If network LED s still do not light run the IP configuration procedure on page 4 23 6 If network LED s still do not light have the unit serviced A newly connected unknown USB peripheral does not r...

Page 58: ...working computer and ensure its front LED turns green assuming the monitor is Energy Star compliant If the monitor is defective replace it with a working monitor and repeat testing 3 Reimage the thin client unit and power on the monitor again 4 Test the thin client unit on a known working monitor If the monitor does not display video replace the thin client unit Power On Troubleshooting Continued ...

Page 59: ...Center for service If there is not GUID information the system board is at fault and should be replaced If there is no Client ID MASK and DHCP IP information there is no network connection This may be caused by a bad cable the server is down or a bad system board Contact the Call Center for service for the bad system board If you are running in an MS RIS PXE environment go to step 2 If you are run...

Page 60: ...m disk or disk error Replace and press any key when ready Pressing any key will restart the boot cycle 3 If you are running in a Linux environment an error message will appear on the screen if there is no Client IP ERROR Non system disk or disk error Replace and press any key when ready ...

Page 61: ...ndows CE or 512MB for Windows XP Embedded if using the USB format or Linux Compatible USB flash devices drive keys are available from www diskonkey com This restore method will not work with all USB flash devices USB flash devices with multiple partitions generally do not support this restore method The range of USB flash devices available on the market is constantly changing Not all USB flash dev...

Page 62: ... deliverable an exe file that contains the original factory image for the thin client The HP Compaq Thin Client Imaging Tool CRStart exe runs automatically and will display the following dialog Choose one of the deployment options ISO Image USB Format or Deployment Each option is described in the following paragraphs During the restore process the thin client flash drive will be reformatted and al...

Page 63: ...oring the Flash Image Creating an ISO Image 1 Click ISO Image 2 When prompted enter a file name for the generated ISO file Once this process is complete use the generated ISO file to create a bootable restore CD with your CD creation software ...

Page 64: ...at you have saved any user created data from the USB drive to another drive 1 Connect your USB flash device drive key to your personal computer Ensure that only one USB flash device is connected to the system 2 Click USB Format 3 Select the USB drive from the list using the up and down arrows to display the correct drive letter If the USB drive does not appear in the list click Update Drives then ...

Page 65: ... 6 When prompted Do you want to continue Y N click Y to begin the image restore process on the thin client Unpacking the Image and Tools for Deployment 1 Click Deployment 2 When prompted select the destination directory for the imaging tools and image The components that comprise DSKIMG BIN are then unbundled When this process is complete there will be three new files IBR EXE the image restoration...

Page 66: ...5 6 www hp com Troubleshooting Guide Restoring the Flash Image ...

Page 67: ...th IBR exe y full path Flash img hd0 to the PXE command file and run it To view the IBR command line options At the command prompt type IBR EXE and press Enter Refer to Appendix C Configuring a PXE Server under Microsoft RIS for instructions on setting up a PXE Server using Microsoft RIS See your documentation if using a different PXE server such as Altiris Deployment Solution ...

Page 68: ...5 8 www hp com Troubleshooting Guide Restoring the Flash Image ...

Page 69: ...HP or Compaq Customer Service Center with Citrix issues and questions should be referred to Citrix for assistance A frequently encountered issue is the inability of the Thin Client to connect to the Citrix server The problem is often caused by using the server name but not having a DNS server configured on the network or on the terminal To correct the problem do one of the following Configure a DN...

Page 70: ...Protocol data received This probably indicates a network error Cannot open visual ID number This visual ID cannot support the required number of colors Cannot allocate sufficient colors Continuing in 16 color mode A suitable visual has been found but it can only support 16 colors Cannot find a suitable visual on this display Unable to allocate a private color map on this display An error occurred ...

Page 71: ...r creating a connection database for example no disk space Invalid Error Cannot start Wfica with this connection The connection entry is invalid Cannot find selected connection or cannot find specified connection The configuration file is corrupt Create a new configuration file Error in configuration file file Missing section section The configuration file is corrupt Create a new configuration fil...

Page 72: ...olved Unable to perform update client is not on local file system The client cannot update an installation on a non local for example NFS mounted file system Unable to perform update Not running ICAROOT wfica The client cannot update an installation other than its own Citrix Error Messages Continued Error Message Meaning ...

Page 73: ...application on the thin client RDP can be made available on the network using any of the following services Microsoft Windows 2000 Server with Terminal Services installed Microsoft Windows NT 4 0 Terminal Server Edition Microsoft Windows XP Professional Microsoft Windows NET Server For more information about RDP visit the following Microsoft Web sites http www microsoft com windowsxp expertzone co...

Page 74: ...7 2 www hp com Troubleshooting Guide Microsoft Remote Desktop Protocol ...

Page 75: ... Protocol Integrated Microsoft RDP and Citrix ICA protocols and terminal personalities standard Display Support VESA Monitor support scalable video up to 1600 x 1200 16 bit color up to 85 Hz refresh rate Audio Output 1 8 inch mini plug full 16 bit stereo 44 KHz sample rate Input 1 8 inch mini plug for microphone Input Output Peripheral support Keyboard HP Enhanced USB with Microsoft Windows keys 1...

Page 76: ...or greater Communications Four USB ports 10 100BaseT Fast Ethernet twisted pair RJ45 ICA Remote dial up via external modem Terminal Personalities Supported Refer to http h18000 www1 hp com products q uickspecs productbulletin html for the latest information Resident Operating Systems t5000 Series models may have one of the following operating systems Microsoft Windows CE NET IE or XP Embedded IE f...

Page 77: ... following configurations Mode Refresh rates Color depth 640 x 480 60 200 Hz 8 16 32 bit 800 x 600 60 160 Hz 8 16 32 bit 1024 x 768 60 120 Hz 8 16 32 bit 1152 x 864 60 85 Hz 8 16 32 bit 1280 x 1024 60 85 Hz 8 16 32 bit 1600 x 1200 60 85 Hz 8 16 32 bit 1920 x 1200 60 Hz 8 16 32 bit 1920 x 1440 60 85 Hz 8 16 32 bit 2048 x 1536 60 75 Hz 8 16 32 bit Audio Output 1 8 inch mini plug full 16 bit stereo 4...

Page 78: ...f terminal configuration and attached devices and traps DHCP support for unit configuration Administrative Software Altiris Deployment Solution 5 6 or greater Communications Six USB 2 0 ports 2 front 4 rear 10 100BaseT Fast Ethernet twisted pair RJ45 ICA Remote dial up via external modem Terminal Personalities Supported Refer to http h18000 www1 hp com products q uickspecs productbulletin html for...

Page 79: ... 4 0 Server Windows NT 4 0 Terminal Server Edition Windows 2000 2003 Server families Windows 2000 2003 Server Terminal Services Windows 2000 Advance Server Windows 2000 Advance Server Terminal Services Citrix MetaFrame and Presentation Server for Microsoft Windows NT 4 0 Windows 2000 Server family and Windows 2003 Server family Specifications t5720 Model Item Description ...

Page 80: ...A 6 www hp com Troubleshooting Guide Thin Client t5000 Specifications ...

Page 81: ...at you will use to deploy the original thin client image 4 Click the name of the new job 5 Near the upper right side of the screen click Add 6 Select Run Script from the pop up menu 7 Type full path IBR exe y full path Flash img hd0 8 Under In which OS would you like to run this script Click DOS 9 Click Finish 10 You can now drag and drop the job onto the appropriate machine s or schedule it to ru...

Page 82: ...B 2 www hp com Troubleshooting Guide Adding an Image Restore Tool Using Altiris Deployment Solution ...

Page 83: ...on Services and Windows 2000 Server cannot be installed on the same drive nor will RIS work on a double partition of Windows 2000 Server You must first format the drive on which RIS is installed using NTFS Installing Remote Installation Services RIS PXE Server 1 From the Windows 2000 Server log on to the domain using an account that has Administrator privileges on the server 2 From the Windows Con...

Page 84: ...just above the domain name and select Manage Authorized Servers 6 Click Authorize 7 Type the IP address of your RIS PXE server and click OK 8 Click OK 9 Log off from the DHCP Server Configuring Remote Installation Services Use the default option to have RIS install on second hard drive D or E 1 Click Start Run 2 Type Risetup exe and click Next 3 Click Next 4 Select Respond to client computers requ...

Page 85: ...ext 6 Click Add to add users 7 Highlight Everyone and click Add 8 Click OK 9 Click Next 10 Select Join a Computer to the Domain 11 Click Next 12 Click Finish RIS Menu 1 Install the RIS menu of your choice 2 Configure the RIS menu 3 Refer to the help file provided by the RIS menu for instructions on creating a network bootable diskette and RIS menu for PXE Creating Network Bootable Disk to Map Driv...

Page 86: ...osoft RIS For More Information HP Compaq t5000 Series Documentation including white papers discussing software deployment methods http h18004 www1 hp com products thinclients software html Altiris Deployment Solution Documentation http www altiris com support documentation ...

Page 87: ...e A thin client with a corrupt BIOS will only boot from a USB diskette drive To restore a corrupt BIOS complete the following instructions 1 Insert an empty diskette into a diskette drive on a working computer and navigate to the following HP Web site http h18004 www1 hp com products thinclients software html 2 Select Thin Client Software and Drivers 3 Under option 2 in operating system select you...

Page 88: ...e is primarily used to recover systems with corrupt BIOS it can also be used to locally update a system BIOS Updating a BIOS To update the system BIOS on the Thin Client t5000 Series download the Thin Client t5000 Series Softpaq for the product being updated from the HP Web site at http h18004 www1 hp com products thinclients software html The Softpaq contains utilities for restoring or updating t...

Page 89: ...system BIOS complete the following instructions 1 Download the Softpaq to a directory on your hard drive The downloaded file is a self extracting executable 2 From that drive and directory execute the downloaded file and follow the on screen instructions 3 Copy the appropriate utility to a diskette to transfer to the thin client Å WARNING Do not turn off power pr attempt to reboot the computer dur...

Page 90: ...D 4 www hp com Troubleshooting Guide System BIOS ...

Page 91: ...iffer For more information see t5720 Model on page 3 To replace the CMOS battery you must remove the side access panel and chassis cover as shown in the following sections Å WARNING Before removing the side access panel ensure that the thin client is turned off and that the power cord is disconnected from the electrical outlet 1 Remove the two back panel screws 1 ...

Page 92: ...y 2 Pull the side panel off 2 Removing the Side Access Panel 3 Remove the chassis cover by removing the two screws 1 and pulling the chassis cover 2 off 4 Disconnect the speaker cable 3 from the system board Removing the Chassis Cover and Disconnecting the Speaker ...

Page 93: ...bout 9 mm 3 8 inches then pull the chassis cover off the chassis 2 3 Disconnect the speaker cable 3 from the system board Removing the chassis cover and disconnecting the speaker To replace the chassis cover reverse the previous procedure Replacing the Battery 1 Locate the battery on the system board 2 Pull back on the clip 1 that is holding the battery in place and remove the battery 2 ...

Page 94: ...ide Replacing the CMOS Battery 3 Insert the new battery and position the clip back into place Removing and Replacing the CMOS Battery After replacing the battery replace the side panel and chassis cover by reversing the previous steps ...

Page 95: ... embedded operating system information listed on the Microsoft Web site http www microsoft com windows embedded default asp Embedded home pointer http msdn microsoft com embedded windowsce default aspx CE NET pointer http www microsoft com windows embedded default mspx XPe pointer http msdn microsoft com embedded windowsxpembedded defau lt aspx XPe Technical Resources pointer The following URLs po...

Page 96: ...F 2 www hp com Troubleshooting Guide Support Information ...

Page 97: ...s 4 4 error messages 4 4 restoring corrupt D 1 updating D 2 BIOS ROM checksum error 4 4 Boot Block Checksum 4 3 boot device priority 3 3 boot error messages 4 6 C cable lock spare part number 2 5 2 9 CE NET pointer Web site F 1 Citrix error messages 6 2 troubleshooting 6 1 Citrix Knowledge Center Web site F 1 Citrix MetaFrame 6 1 CMOS battery t5000 E 1 t5720 E 3 CMOS battery failed error 4 4 CMOS ...

Page 98: ...language 1 1 formatting USB flash drive 5 4 front view t5000 series 1 2 t5720 model 1 2 H headphone connector t5300 1 3 t5500 t5700 1 4 t5720 1 5 HP Support Web site F 1 I image restore tool B 1 initialization 4 2 input specs A 1 A 3 installing Remote Installation Services C 1 Remote Installation Services RIS C 1 RIS C 1 IP address troubleshooting 4 23 ISO image creating 5 3 K Kensington Lock conn...

Page 99: ...hooting 4 23 no operating system loading troubleshooting 4 18 no power troubleshooting 4 10 no video troubleshooting 4 13 no flash unit troubleshooting 4 29 non flash boot sequence 4 29 non system disk error 4 6 NumLock state 3 3 O operating system troubleshooting 4 18 4 19 option spare part numbers t5000 2 5 option spare part numbers t5720 2 9 output specs A 1 A 3 P parallel connector t5500 t5700...

Page 100: ...t5500 t5700 1 4 t5720 1 5 serial number location 1 6 serial port test 4 3 server compatibility specs A 2 A 5 setting user permissions C 3 Setup Advanced BIOS Features 3 3 Exit without Saving 3 5 Integrated Peripherals 3 4 Load Factory Defaults 3 4 menus 3 1 Power Management Setup 3 4 Save Exit Setup 3 5 Set Administrative Password 3 5 Set User Password 3 5 Standard CMOS Features 3 3 System Informa...

Page 101: ...ing system 4 19 power on 4 25 U Universal Unique ID UUID 3 2 unpacking the image 5 4 5 5 updating BIOS D 2 USB equipment connecting 1 6 USB flash drive formatting 5 4 USB port location t5300 1 3 t5500 t5700 1 4 t5720 1 5 USB ports 1 2 USB support 3 4 user permissions C 3 V video troubleshooting 4 13 W Web sites Altiris Complimentary Support F 1 Altiris documentation B 1 C 4 CE NET pointer F 1 Citr...

Page 102: ...Index 6 www hp com Troubleshooting Guide Index ...

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