Service Reference Guide, dx7300
433611-001
D–35
Troubleshooting Without Diagnostics
Solving Software Problems
Most software problems occur as a result of the following:
■
The application was not installed or configured correctly.
■
There is insufficient memory available to run the application.
■
There is a conflict between applications.
■
Be sure that all the needed device drivers have been installed.
■
If you have installed an operating system other than the factory-installed operating system,
check to be sure it is supported on the system.
Internet takes too long to
download Web sites.
(continued)
Modem is not set up
properly.
(continued)
8. Under
Device usage
, verify
the modem is enabled.
9. If there are further problems,
click the
Troubleshoot
button
and follow the on-screen
instructions.
Solving Internet Access Problems
(Continued)
Problem
Cause
Solution
Solving Software Problems
Problem
Cause
Solution
Computer will not continue
and no HP logo screen has
appeared.
POST error has
occurred.
Observe the beeps and LED lights on
the front of the computer. See
Appendix C, POST Error Messages to
determine possible causes.
See the Restore Kit or the Worldwide
Limited Warranty for terms and
conditions.
Computer will not continue
after HP logo screen has
appeared.
System files may be
damaged.
Use recovery diskette to scan hard
drive for errors.
“Illegal Operation has
Occurred” error message is
displayed.
Software being used is
not Microsoft-certified
for your version of
Windows.
Verify that the software is certified by
Microsoft for your version of Windows
(see program packaging for this
information).
Configuration files are
corrupt.
If possible, save all data, close all
programs, and restart the computer.
