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HP Compaq dc7900 Business PC, Service & Reference Manual

The HP Compaq dc7900 Business PC is a reliable and efficient desktop computer designed for professional use. To get the most out of this product, it is recommended to refer to the comprehensive "Hardware Reference Manual" which can be downloaded for free from manualshive.com. This manual provides detailed instructions and insights for optimal usage.

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Solving General Problems

You may be able to easily resolve the general problems described in this section. If a problem persists
and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation,
contact an authorized dealer or reseller.

WARNING!

When the computer is plugged into an AC power source, voltage is always applied to the

system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure
to disconnect the power cord from the wall outlet and allow the internal system components to cool
before touching.

Table D-1

  Solving General Problems

Computer appears locked up and will not turn off when the power button is pressed.

Cause

Solution

Software control of the power switch is not functional.

1.

Press and hold the power button for at least four seconds
until the computer turns off.

2.

Disconnect the power cord from the electrical outlet.

Computer will not respond to USB keyboard or mouse.

Cause

Solution

Computer is in 

standby

 mode.

To resume from 

standby

 mode, press the power button or

press any key.

CAUTION:

When attempting to resume from 

standby

 mode,

do not hold down the power button for more than four seconds.
Otherwise, the computer will shut down and you will lose any
unsaved data.

System has locked up.

Restart computer.

Computer date and time display is incorrect.

Cause

Solution

RTC (real-time clock) battery may need to be replaced.

NOTE:

Connecting the computer to a live AC outlet prolongs

the life of the RTC battery.

First, reset the date and time under 

Control Panel

 (Computer

Setup can also be used to update the RTC date and time). If
the problem persists, replace the RTC battery. See the

Hardware Reference Guide

 for instructions on installing a new

battery, or contact an authorized dealer or reseller for RTC
battery replacement.

Cursor will not move using the arrow keys on the keypad.

Cause

Solution

The 

Num Lock

 key may be on.

Press the 

Num Lock

 key. The Num Lock light should not be on

if you want to use the 

arrow

 keys. The 

Num Lock

 key can be

disabled (or enabled) in Computer Setup.

240 Appendix D   Troubleshooting Without Diagnostics

Summary of Contents for Compaq dc7900 Business PC

Page 1: ...Service Reference Guide HP Compaq dc7900 Business PC ...

Page 2: ...mpanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...iagnostic Features HP Insight Diagnostics 17 Accessing HP Insight Diagnostics 17 Survey Tab 18 Test Tab 19 Status Tab 19 Log Tab 20 Help Tab 20 Saving and Printing Information in HP Insight Diagnostics 21 Downloading the Latest Version of HP Insight Diagnostics 21 Protecting the Software 21 HP Backup and Recovery Manager 22 4 Desktop Management Initial Configuration and Deployment 23 HP Software A...

Page 6: ...State Power Button 38 HP Web Site Support 39 Industry Standards 39 Asset Tracking and Security 39 Password Security 43 Establishing a Setup Password Using Computer Setup 43 Establishing a Power On Password Using Computer Setup 43 Entering a Power On Password 44 Entering a Setup Password 44 Changing a Power On or Setup Password 44 Deleting a Power On or Setup Password 45 National Keyboard Delimiter...

Page 7: ...ment 57 Operating Guidelines 58 Routine Care 59 General Cleaning Safety Precautions 59 Cleaning the Computer Case 59 Cleaning the Keyboard 59 Cleaning the Monitor 60 Cleaning the Mouse 60 Service Considerations 60 Power Supply Fan 60 Tools and Software Requirements 60 Screws 61 Cables and Connectors 61 Hard Drives 61 Lithium Coin Cell Battery 62 7 Removal and Replacement Procedures Convertible Min...

Page 8: ...y 108 System Board 109 Battery 110 Type 1 Battery Holder 111 Type 2 Battery Holder 111 Type 3 Battery Holder 112 Changing from a Minitower to a Desktop Configuration 113 Changing from a Desktop to a Minitower Configuration 115 8 Removal and Replacement Procedures Small Form Factor SFF Chassis Preparation for Disassembly 118 Unlocking the Smart Cover Lock 119 Smart Cover FailSafe Key 119 Using the ...

Page 9: ...ver Lock 166 Heatsink 167 Processor 168 Power Supply 169 System Board 171 Backwall 172 Battery 173 Type 1 Battery Holder 174 Type 2 Battery Holder 174 Type 3 Battery Holder 175 Using the Small Form Factor Computer in a Tower Orientation 176 9 Removal and Replacement Procedures Ultra Slim Desktop USDT Chassis Preparation for Disassembly 178 External Security Devices 179 Installing a Security Lock 1...

Page 10: ...Powered and Non Powered 214 USB 215 Microphone 215 Headphone 215 Line in Audio 215 Line out Audio 215 External Infrared Transceiver 216 Monitor 216 ATA ATAPI IDE Standard Drive Cable 217 CD ROM 50 Pin Connector 218 24 Pin Power 218 24 Pin MicroFit Power CMT SFF 219 4 Pin Power for CPU 219 6 Pin Power for CPU CMT SFF 219 SATA Data and Power 220 PCI Express 220 PCI Express 221 PCI Express Mini Card ...

Page 11: ...roblems 255 Solving Printer Problems 256 Solving Keyboard and Mouse Problems 258 Solving Hardware Installation Problems 259 Solving Network Problems 261 Solving Memory Problems 264 Solving Processor Problems 265 Solving CD ROM and DVD Problems 266 Solving USB Flash Drive Problems 268 Solving Front Panel Component Problems 269 Solving Internet Access Problems 269 Solving Software Problems 271 Conta...

Page 12: ...xii ...

Page 13: ...urning off the computer during the installation process may damage the software that runs the computer or prevent its proper installation NOTE If the computer shipped with more than one operating system language on the hard drive the installation process could take up to 60 minutes If your computer was not shipped with a Microsoft operating system some portions of this documentation do not apply A...

Page 14: ...isc Set immediately before using the computer and schedule regular automatic Recovery Point backups To create the Recovery Disc Set 1 Click Start HP Backup and Recovery HP Backup and Recovery Manager to open the Backup and Recovery Wizard then click Next 2 Select Create a set of recovery discs Recommended and click Next 3 Follow the instructions in the wizard For more information on using HP Backu...

Page 15: ...led suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarted Enter the Asset Tag or ...

Page 16: ...ess Enter 4 A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 5 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc 6 To apply and save changes select File Save Changes and Exit If you ha...

Page 17: ...image file located on a USB flash media device or CD ROM Replicated Setup Save to Removable Media Saves system configuration including CMOS to a formatted 1 44 MB diskette a USB flash media device or a diskette like device a storage device set to emulate a diskette drive Restore from Removable Media Restores system configuration from a diskette a USB flash media device or a diskette like device De...

Page 18: ...eated as Other Diskette treated as diskette drive Hard Disk None prevents BIOS data accesses and disables it as a boot device Hard Disk treated as hard disk Multisector Transfers ATA disks only Specifies how many sectors are transferred per multi sector PIO operation Options subject to device capabilities are Disabled 8 and 16 Translation Mode ATA disks only Lets you select the translation mode to...

Page 19: ...ms usually do not require additional driver support in IDE mode RAID Allows DOS and boot access to RAID volumes Use this mode with the RAID device driver loaded in the operating system to take advantage of RAID features AHCI default option Allows operating systems with AHCI device drivers loaded to take advantage of more advanced features of the SATA controller NOTE The RAID AHCI device driver mus...

Page 20: ...puter Setup options may vary depending on the hardware configuration Table 2 4 Computer Setup Security Option Description Setup Password Allows you to set and enable a setup administrator password NOTE If the setup password is set it is required to change Computer Setup options flash the ROM and make changes to certain plug and play settings under Windows See the Desktop Management Guide for more ...

Page 21: ...ture is supported on some models only See the Desktop Management Guide for more information Device Security Allows you to set Device Available Device Hidden for Serial ports Parallel port System audio Network controllers some models Legacy diskette Embedded security device some models SATA0 SATA1 some models SATA2 some models SATA3 some models eSATA some models USB Security Allows you to set Devic...

Page 22: ...curity some models these options are hardware dependent Data Execution Prevention some models enable disable Helps prevent operating system security breaches PAVP Some models disabled min max PAVP enables the Protected Audio Video Path in the Chipset This may allow viewing of some protected high definition content that would otherwise be prohibited from playback Selecting Max will assign 96 Megaby...

Page 23: ...mit the operating system ability to request a Reset to Factory Settings of the Embedded Security Device Changing this setting requires turning the computer off and then back on NOTE To enable this option a Setup password must be set Smart Card BIOS Password Support some models enable disable Allows the user to enable disable the Smart Card to be used in place of the Setup and Power On Passwords Th...

Page 24: ...ty USB Wake on Device Insertion some models Allows system to wake from Standby on USB device insertion Unique Sleep State Blink Rates Enable Disable This feature is designed to provide a visual indication of what sleep state the system is in Each sleep state has a unique blink pattern S0 Solid green LED S3 3 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds green LED repeated cycles of ...

Page 25: ...e text from being displayed However pressing F11 will still attempt to boot to the HP Backup and Recovery partition See Factory Recovery Boot Support for more information F12 prompt hidden displayed Enabling this feature will display the text F12 Network during POST Disabling this feature prevents the text from being displayed However pressing F12 will still force the system to attempt booting fro...

Page 26: ...ting system PCI VGA Configuration Displayed only if there are multiple PCI video adapters in the system Allows you to specify which VGA controller will be the boot or primary VGA controller NOTE In order to see this entry you must enable Integrated Video Advanced Device Options and Save Changes and Exit Bus Options On some models allows you to enable or disable PCI SERR Generation PCI VGA palette ...

Page 27: ... feature prevents the prompt from being displayed However pressing Ctrl P still accesses the utility used to configure manageability settings The CTRL P function activates the MEBx Setup menu If the Setup Password is configured the user will be prompted to correctly enter it before being allowed to enter the MEBx Setup It the password is entered incorrectly three times the MEBx Setup will not be a...

Page 28: ...up File table NOTE It is recommended that you save any modified computer configuration settings to a diskette a USB flash media device or a diskette like device a storage device set to emulate a diskette drive and save the diskette or device for possible future use To restore the configuration insert the diskette USB flash media device or other storage media emulating a diskette with the saved con...

Page 29: ...ecommended after installing or connecting a new device You should run tests save the test results and print them so that you have printed reports available before placing a call to the Customer Support Center NOTE Third party devices may not be detected by HP Insight Diagnostics Accessing HP Insight Diagnostics To access HP Insight Diagnostics you must create a Recovery Disc Set then boot to the C...

Page 30: ...ories of information to display All Gives a listing of all categories of information about the computer Overview Gives you a listing of general information about the computer Architecture Provides system BIOS and PCI device information Asset Control Shows product name asset tag system serial number and processor information Communication Shows information about the computer parallel LPT and serial...

Page 31: ...ct the tab for the type of test you want to run Quick Complete or Custom 3 Select the Test Mode Interactive or Unattended 4 Choose how you want the test to be executed either Number of Loops or Total Test Time When choosing to run the test over a specified number of loops enter the number of loops to perform If you want the diagnostic test for a specified time period enter the amount of time in mi...

Page 32: ...s the device tested The Test section displays the type of test run The Description section describes the error that the diagnostic test found The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware The Failed Count is the number of times the device has failed a test The Error Code provides a numerical code for the failure The error codes are de...

Page 33: ... to the media 5 Print the information from the storage device used to save it NOTE To exit HP Insight Diagnostics click the Exit Diagnostics button in the bottom left corner of the screen then remove the CD from the optical drive Downloading the Latest Version of HP Insight Diagnostics 1 Go to http www hp com 2 Click the Software Drivers link 3 Select Download drivers and software and firmware 4 E...

Page 34: ...ery Disc Set immediately before using the computer and schedule regular automatic Recovery Point backups To create the Recovery Disc Set 1 Click Start HP Backup and Recovery HP Backup and Recovery Manager to open the Backup and Recovery Wizard then click Next 2 Select Create a set of recovery discs Recommended and click Next 3 Follow the instructions in the wizard For more information on using HP ...

Page 35: ... key capabilities and features of desktop management are Initial configuration and deployment Remote system installation Software updating and management ROM flash Hardware option configuration Asset tracking and security Fault notification and recovery NOTE Support for specific features described in this guide may vary by model or software version Initial Configuration and Deployment The computer...

Page 36: ...n about the other infrastructure components necessary for implementing the HP configuration management solutions please visit http h20229 www2 hp com solutions ascm index html Altiris Deployment Solution Agent This program is pre loaded on the computer When installed it enables communication with the administrator Deployment Solution console To install Altiris Deployment Solution Agent 1 Click Sta...

Page 37: ... Client Automation Starter Standard and Enterprise Editions HP Client Manager from Symantec Altiris Client Management Suite HP Client Catalog for Microsoft System Center SMS Products HP Backup and Recovery Manager Intel vPro branded PCs with Active Management Technology Verdiem Surveyor HP Proactive Change Notification HP Subscriber s Choice HP Client Management Interface Regardless of the system ...

Page 38: ...or all of your client systems without having to visit each machine For more information on HP Client Management Interface refer to http www hp com go hpcmi HP SoftPaq Download Manager HP SoftPaq Download Manager is a free easy to use interface for locating and downloading software updates for the HP client PC models in your environment By specifying your models operating system and language you ca...

Page 39: ...uters on which the Trusted Platform Module TPM embedded security chip is installed HP ProtectTools software modules may be preinstalled preloaded or available for download from the HP Web site For select HP Compaq Desktops HP ProtectTools is available as an after market option Visit http www hp com products security for more information HP Client Automation Starter and Standard Editions HP Client ...

Page 40: ...anager from Symantec HP Client Manager from Symantec developed with Altiris is available free for all supported HP business desktop notebook and workstation models SSM is integrated into HP Client Manager and enables central tracking monitoring and management of the hardware aspects of HP client systems Use HP Client Manager from Symantec to Get valuable hardware information such as CPU memory vid...

Page 41: ...ent of HP software updates Softpaqs to HP business PCs The catalog file contains detailed platform information on HP business desktops notebooks and workstations It can be used in conjunction with the custom inventory and update features of Microsoft products to provide automated driver and patch updates to managed HP client computers Microsoft products supported by the HP Client Catalog include S...

Page 42: ...pport center telephone number for your region http welcome hp com country us en wwcontact_us html Management Technology Models include either vPro technology or standard technology Both allow for better discovery healing and protection of networked computing assets Both technologies allow PCs to be managed whether the system is on off or the operating system is hung Management technology features ...

Page 43: ...rl P before the computer boots to the operating system to access the utility This hot key enters the Intel Management Engine BIOS Execution MEBx setup utility This utility allows the user to configure various aspects of the management technology Some of the configuration options are listed below Main Menu Intel ME Configuration Intel AMT Configuration Change Intel ME Password Exit Intel ME Platfor...

Page 44: ...bscriber s Choice Web site in order to proactively and automatically Send you Proactive Change Notification PCN e mail informing you of hardware and software changes to most commercial computers and servers up to 60 days in advance Send you e mail containing Customer Bulletins Customer Advisories Customer Notes Security Bulletins and Driver alerts for most commercial computers and servers You crea...

Page 45: ...ker enabled and are using TPM measurements to protect the BitLocker keys because flashing the BIOS would invalidate the trust signature that BitLocker created for the platform Disable BitLocker via Group Policy in order to flash the system BIOS The computer must be powered on or turned on through Remote Wakeup to take advantage of Remote ROM Flash For more information on Remote ROM Flash refer to ...

Page 46: ...r is enabled remove this CD before attempting to boot to Windows Vista Replicating the Setup The following procedures give an administrator the ability to easily copy one setup configuration to other computers of the same model This allows for faster more consistent configuration of multiple computers NOTE Both procedures require a diskette drive or a supported USB flash drive Copying to Single Co...

Page 47: ...ee Copying to Single Computer on page 34 1 Create a bootable diskette or USB flash media device See Supported USB Flash Media Device on page 36 or Unsupported USB Flash Media Device on page 37 CAUTION Not all computers can be booted from a USB flash media device If the default boot order in the Computer Setup F10 Utility lists the USB device before the hard drive the computer can be booted from a ...

Page 48: ...fore the hard drive the computer can be booted from a USB flash media device Otherwise a bootable diskette must be used 1 Turn off the computer 2 Insert the USB flash media device into one of the computer s USB ports and remove all other USB storage devices except USB diskette drives 3 Insert a bootable DOS diskette with FDISK COM and either SYS COM or FORMAT COM into a diskette drive and turn on ...

Page 49: ...0 Utility If you have used a DOS version from Windows 9x you may see a brief Windows logo screen If you do not want this screen add a zero length file named LOGO SYS to the root directory of the USB flash media device Return to Copying to Multiple Computers on page 35 Unsupported USB Flash Media Device To create a bootable USB flash media device you must have a USB flash media device a bootable DO...

Page 50: ...en the computer and re install any PCI cards that were previously removed Close the computer cover 13 Plug in the power cord remove the diskette and turn on the computer 14 As soon as the computer is turned on press F10 before the computer boots to the operating system to enter Computer Setup Press Enter to bypass the title screen if necessary 15 Go to Advanced PCI Devices and re enable the PATA a...

Page 51: ...perating systems it is important to implement the support software designed for that operating system If you plan to run a version of Microsoft Windows that is different from the version included with the computer you must install corresponding device drivers and utilities to ensure that all features are supported and functioning properly HP has made the task of locating accessing evaluating and i...

Page 52: ...Tools which is a Windows based component of ProtectTools that allows administrators to configure BIOS security settings from within the running OS Remotely using HP Client Manager from Symantec HP Client Automation or System Software Manager This software enables the secure consistent deployment and control of security settings The following table and sections refer to managing security features o...

Page 53: ...e network controller must be either a PCI expansion card or embedded on the system board System IDs Allows you to set Asset tag 18 byte identifier a property identification number assigned by the company to the computer Ownership tag 80 byte identifier displayed during POST Chassis serial number or Universal Unique Identifier UUID number The UUID can only be updated if the current chassis serial n...

Page 54: ...s enable disable Controls the power on password authentication scheme that utilizes the Embedded Security Device Changing this setting requires turning the computer off and then back on Reset authentication credentials some models Do not reset Reset Selecting Reset disables the power on authentication support and clears the authentication information from the Embedded Security Device Changing this...

Page 55: ...dded security device refer to the HP ProtectTools Security Manager Guide at http www hp com Establishing a setup password through Computer Setup prevents reconfiguration of the computer use of the Computer Setup F10 utility until the password is entered 1 Turn on or restart the computer If you are in Windows click Start Shut Down Restart 2 As soon as the computer is turned on press F10 before the ...

Page 56: ...system to enter Computer Setup Press Enter to bypass the title screen if necessary NOTE If you do not press F10 at the appropriate time you must restart the computer and again press F10 before the computer boots to the operating system to access the utility 3 When the key icon appears on the monitor type the setup password then press Enter NOTE Type carefully for security reasons the characters yo...

Page 57: ...as soon as the computer is turned on press F10 before the computer boots to the operating system to enter Computer Setup Press Enter to bypass the title screen if necessary NOTE If you do not press F10 at the appropriate time you must restart the computer and again press F10 before the computer boots to the operating system to access the utility 3 When the key icon appears type the current passwor...

Page 58: ...are lost the hard drive is rendered unusable For users who do not fit the previously defined customer profile this may be an unacceptable risk For users who do fit the customer profile it may be a tolerable risk given the nature of the data stored on the hard drive Using DriveLock When one or more hard drives that support the ATA Security command set are detected the DriveLock option appears under...

Page 59: ...ed to protect Access to Computer Setup and DriveLock can be restricted through the Setup password By specifying a Setup password and not giving it to end users system administrators are able to restrict users from enabling DriveLock Smart Cover Sensor Cover Removal Sensor available on some models is a combination of hardware and software technology that can alert you when the computer cover or sid...

Page 60: ... the appropriate time you must restart the computer and again press F10 before the computer boots to the operating system to access the utility 3 Select Security Smart Cover Cover Lock Lock option 4 Before exiting click File Save Changes and Exit Unlocking the Smart Cover Lock 1 Turn on or restart the computer If you are in Windows click Start Shut Down Restart 2 As soon as the computer is turned ...

Page 61: ...ive hardware and software technology to prevent the loss of critical data and minimize unplanned downtime If the computer is connected to a network managed by HP Client Manager the computer sends a fault notice to the network management application With HP Client Manager Software you can also remotely schedule diagnostics to automatically run on all managed PCs and create a summary report of faile...

Page 62: ...ture of the computer This feature displays a caution message when the normal range is exceeded which gives you time to take action before internal components are damaged or data is lost CAUTION A high temperature condition can result in damage to the system or data loss 50 Chapter 4 Desktop Management ...

Page 63: ...ive voltages 3 3 V 5 V 12 V Jumpers for configuring drive N A Data transfer rate 3 0 Gb s SATA connectors on the system board are color coded to make identification easier SATA Identification Color Port Attachment Sequence Primary channel device 0 Dark blue SATA 0 1 Primary channel device 1 Light Blue SATA 4 4 Secondary channel device 0 White SATA 1 2 Secondary channel device 1 Orange SATA 5 3 NOT...

Page 64: ... grounds and 4 transmit receive pins Pin Number Usage Device Plug Host Plug P1 Ground Ground Ground P2 A Transmit data Receive data P3 A Transmit data Receive data P4 Ground Ground Ground P5 B Receive data Transmit data P6 B Receive data Transmit data P7 Ground Ground Ground P2 and P3 differential signal pair P5 and P6 differential signal pair SATA Power Cable Pin Usage Notes Pin Usage Notes P1 V3...

Page 65: ... and the operating system used in the computer determines the maximum usable size of a drive partition A drive partition is the largest segment of a drive that may be properly accessed by the operating system A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space Because of the differences in the way that drive sizes are ca...

Page 66: ...or proper service CAUTION When the computer is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Chassis Designations Convertible Minitower CMT Figure 6 1 Convertible Minitower chassis 54 Chapter 6 Identifying the Chassis Routine Care and Disa...

Page 67: ...Small Form Factor SFF Figure 6 2 Small Form Factor chassis Ultra Slim Desktop USDT Figure 6 3 Ultra Slim Desktop chassis Chassis Designations 55 ...

Page 68: ...V 400 V 15 000 V 5 000 V 800 V 700 V 35 000 V 12 000 V 6 000 V 2 000 V Removing DIPs from vinyl tray Removing DIPs from Styrofoam Removing bubble pack from PCB Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V 11 500 V 14 500 V 26 500 V 21 000 V These are then multi packaged inside plastic tubes trays or Styrofoam NOTE 700 volts can degrade a product ...

Page 69: ...0 15 000 Grounding the Work Area To prevent static damage at the work area use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and ass...

Page 70: ...s or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally clean the air vents on all vented sides of the computer Lint dust and other foreign matter can block the vents and limit the airflow Be sure to unplug the computer before cleaning the air vents Never operate the computer with the cover or...

Page 71: ...mpened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly and not leave a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the airflow Cleaning the Keyboard Follow all safety precautions in Ge...

Page 72: ...power to the computer is turned off Clean the mouse ball by first removing the retaining plate and the ball from the housing Pull out any debris from the ball socket and wipe the ball with a clean dry cloth before reassembly To clean the mouse body follow the procedures in Cleaning the Computer Case on page 59 Service Considerations Listed below are some of the considerations that you should keep ...

Page 73: ...t they cannot be caught or snagged by parts being removed or replaced CAUTION When servicing this computer ensure that cables are placed in their proper location during the reassembly process Improper cable placement can damage the computer Hard Drives Handle hard drives as delicate precision components avoiding all physical shock and vibration This applies to failed drives as well as replacement ...

Page 74: ...d chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperatures higher than 140ºF 60ºC Do not attempt to recharge the battery NOTE Batteries battery packs and accumulators should not be disposed of together with the general household waste In order to forward them to recycling or proper disposal pl...

Page 75: ...er 5 Turn off the computer and any peripheral devices that are connected to it CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should alwa...

Page 76: ...in any of the following circumstances Power outage Startup failure PC component for example processor or power supply failure Forgotten password NOTE The Smart Cover FailSafe Key is a specialized tool available from HP Be prepared order this key before you need it To obtain a FailSafe Key Contact an authorized HP reseller or service provider Order PN 166527 001 for the wrench style key or PN 16652...

Page 77: ...cure the Smart Cover Lock to the chassis Figure 7 1 Removing the Smart Cover Lock Screws You can now remove the access panel See Computer Access Panel on page 70 To reattach the Smart Cover Lock secure the lock in place with the tamper proof screws Unlocking the Smart Cover Lock 65 ...

Page 78: ...onents of the computer and or secure the computer to a fixed object Installing a Security Lock The security locks displayed below and on the following page can be used to secure the computer Cable Lock Figure 7 2 Installing a Cable Lock 66 Chapter 7 Removal and Replacement Procedures Convertible Minitower CMT Chassis ...

Page 79: ...Padlock Figure 7 3 Installing a Padlock External Security Devices 67 ...

Page 80: ...g it around a stationary object Figure 7 4 Securing the Cable to a Fixed Object 2 Thread the keyboard and mouse cables through the lock Figure 7 5 Threading the Keyboard and Mouse Cables 68 Chapter 7 Removal and Replacement Procedures Convertible Minitower CMT Chassis ...

Page 81: ...ided Figure 7 6 Attaching the Lock to the Chassis 4 Insert the plug end of the security cable into the lock 1 and push the button in 2 to engage the lock Use the key provided to disengage the lock Figure 7 7 Engaging the Lock External Security Devices 69 ...

Page 82: ...ft up on the access panel handle 1 slide the access panel back about 1 25 cm 1 2 inch then lift it up and off the unit 2 Figure 7 8 Removing the Computer Access Panel To install the access panel reverse the removal procedure 70 Chapter 7 Removal and Replacement Procedures Convertible Minitower CMT Chassis ...

Page 83: ...age 63 2 Remove the computer access panel Computer Access Panel on page 70 3 Push up on the two release tabs 1 then rotate the front bezel away from the chassis to release it 2 Figure 7 9 Removing the Front Bezel To install the front bezel reverse the removal procedure Front Bezel 71 ...

Page 84: ...ON Hold the subpanel straight when you pull it away from the front bezel Pulling the subpanel away at an angle could damage the pins that align it within the front bezel Figure 7 10 Removing Bezel Blanks from the Subpanel Desktop Shown NOTE When replacing the subpanel ensure that the aligning pins and any remaining bezel blanks are in their proper orientation The logo on the subpanel should be loc...

Page 85: ...le sharply A sharp bend can break the internal wires Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables to lay properly by themselves When removing the power supply power cables from the P1 or P3 connectors on the ...

Page 86: ... LED P24 FRONT USB Yellow Front I O USB cable P23 FRONT AUD Black Front I O audio P6 SPRK White Internal speaker P52 COMB Black Serial port P124 HLCK Black Hood lock solenoid P125 HSENSE White Hood sensor P150 MEDIA Black Media card reader P126 PAR Black Flying parallel port header P151 BOOST Black ReadyBoost module Power Supply Cable Connections Power Supply Connector ID Description P1 Main power...

Page 87: ...l channel mode DDR2 SDRAM DIMMs For proper system operation the DDR2 SDRAM DIMMs must be industry standard 240 pin unbuffered PC2 6400 800 MHz compliant 1 8 volt DDR2 SDRAM DIMMs The DDR2 SDRAM DIMMs must also support CAS latency 5 DDR2 800 Mhz 5 5 5 timing and CAS latency 6 DDR2 800 Mhz 6 6 6 timing contain the mandatory JEDEC SPD information In addition the computer supports 512 Mbit and 1 Gbit ...

Page 88: ...ode or flex mode depending on how the DIMMs are installed The system will operate in single channel mode if the DIMM sockets are populated in one channel only The system will operate in a higher performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B The technology and device width can vary between the chan...

Page 89: ...into an active AC outlet Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board The memory module sockets have gold plated metal contacts When upgrading the memory it is important to use memory modules with gold plated metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with...

Page 90: ... Channel A and Channel B 5 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 6 Repeat steps 4 and 5 to install any additional modules 7 Replace the computer access panel 8 Reconnect the power cord and turn on the computer 9 Lock any security devices that were disengaged when the computer access pan...

Page 91: ... PCI expansion slot 5 PCI expansion slot 6 PCI expansion slot NOTE You can install a PCI Express x1 x8 or x16 expansion card in the PCI Express x16 slots For dual graphics card configurations the first primary card must be installed in the PCI Express x16 slot that is NOT downshifted to a x4 slot To remove replace or add an expansion card 1 Prepare the computer for disassembly Preparation for Disa...

Page 92: ...xisting expansion card NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Lift the expansion slot cover from the expansion slot Figure 7 16 Removing an Expansion Slot Cover 80 Chapter 7 Removal and Replace...

Page 93: ...ving a Standard PCI Expansion Card c If you are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Lift the card straight up to remove it Be sure not to scrape the card against other components Figure 7 18 Removing a PCI Express x16 Expansion Card 6 S...

Page 94: ...nto the socket on the system board Figure 7 19 Installing an Expansion Card NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 9 Close the expansion card retention latch making sure that it snaps firmly into place 10 Connect external cables to the installed card if needed Connect internal cables to the system board ...

Page 95: ...beled FLOPPY Connect a media card reader USB cable to the USB connector on the system board labeled MEDIA If the media card reader has a 1394 port connect the 1394 cable to the 1394 PCI card The system does not support Parallel ATA PATA optical drives or PATA hard drives You may install either a third height or a half height drive into a half height bay You must install guide screws to ensure the ...

Page 96: ...ensure that you are discharged of static electricity While handling a drive avoid touching the connector Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must be mailed place the drive in a bubble pack mailer or other pro...

Page 97: ...ors Figure 7 22 System Board Drive Connections Table 7 3 System Board Drive Connections No System Board Connector System Board Label Color 1 SATA0 SATA0 dark blue 2 SATA1 SATA1 white 3 SATA2 SATA2 light blue 4 SATA3 SATA3 orange 5 eSATA ESATA black 6 Media Card Reader MEDIA black 7 Diskette Drive FLOPPY black Drives 85 ...

Page 98: ...e than 14 5 cm 5 7 inches in depth Do not try to force a larger drive such as an optical drive into the bottom bay This could cause damage to the drive and the system board The use of unnecessary force when installing any drive into the drive bay may result in damage to the drive 2 Depending on the computer configuration you may have a bezel blank in this position If you do not have a drive in thi...

Page 99: ...rive cables as indicated in the following illustrations CAUTION When removing the cables pull the tab or connector instead of the cable itself to avoid damaging the cable If you are removing an optical drive disconnect the power cable 1 and data cable 2 from the back of the drive Figure 7 24 Disconnecting the Optical Drive Cables If you are removing a diskette drive disconnect the data cable 1 and...

Page 100: ...rd If the media card reader has a 1394 port disconnect the 1394 cable from the PCI card Figure 7 26 Disconnecting the Media Card Reader USB Cable Figure 7 27 Disconnecting the Media Card Reader 1394 Cable 88 Chapter 7 Removal and Replacement Procedures Convertible Minitower CMT Chassis ...

Page 101: ...ives are released so do not tilt the unit and allow the drives to fall out Figure 7 28 Removing a 5 25 inch Drive in the Desktop Configuration Optical Drive shown To remove a 3 5 inch drive or a 5 25 inch drive in the minitower configuration pull up on the green drivelock mechanism 1 for that specific drive and slide the drive from the drive bay 2 Figure 7 29 Removing a 3 5 inch Drive or a 5 25 in...

Page 102: ... on the green hard drive drivelock mechanism 1 for that drive and slide the drive from the drive bay 2 Figure 7 30 Removing a Hard Drive 5 Store the removed drive in anti static packaging 90 Chapter 7 Removal and Replacement Procedures Convertible Minitower CMT Chassis ...

Page 103: ...kette drive bracket under the access panel The HP supplied metric screws are black Refer to Drives on page 83 for an illustration of the extra M3 metric guide screws location If you are replacing a drive transfer the guides screws from the old drive to the new one Figure 7 31 Installing a 5 25 Inch Drive in a Minitower top and Desktop bottom 5 Install the drive in the desired drive bay by sliding ...

Page 104: ...ect a second optical drive to the next available unpopulated SATA connector following the numbered sequence of the connectors If you are installing a diskette drive connect it to the connector on the system board labeled FLOPPY If your are installing a media card reader connect the USB cable to the USB system board connector labeled MEDIA If the media card reader includes a 1394 port connect the 1...

Page 105: ... a hard drive in a 3 5 inch internal drive bay 1 Prepare the computer for disassembly Preparation for Disassembly on page 63 2 Remove the computer access panel Computer Access Panel on page 70 3 Remove the computer access panel 4 Install four 6 32 isolation mounting guide screws two on each side of the drive Figure 7 33 Installing the Hard Drive Guide Screws NOTE The hard drive uses 6 32 isolation...

Page 106: ...and Data Cable to a SATA Hard Drive 7 Connect the opposite end of the data cable to the appropriate system board connector NOTE If your system has only one SATA hard drive you must connect the hard drive data cable to the dark blue connector labeled SATA0 to avoid any hard drive performance problems If you are adding a second hard drive connect the data cable to the next available unpopulated SATA...

Page 107: ...ive so that you can transfer the data to the new hard drive Also if you are replacing the primary hard drive make sure you have created a Recovery Disc Set to restore the operating system software drivers and any software applications that were preinstalled on the computer If you do not have this CD set select Start HP Backup and Recovery and create it now 1 Unlock the hard drive carrier with the ...

Page 108: ...ive 1 and move the thermal sensor away from the carrier 2 Figure 7 37 Removing the Thermal Sensor 4 Remove the four screws from the bottom of the hard drive carrier Figure 7 38 Removing the Security Screws 96 Chapter 7 Removal and Replacement Procedures Convertible Minitower CMT Chassis ...

Page 109: ...ng the Hard Drive 6 Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier s circuit board Be sure the connector on the hard drive is pressed all the way into the connector on the carrier s circuit board Figure 7 40 Replacing the Hard Drive Drives 97 ...

Page 110: ...ecurity Screws 8 Place the thermal sensor on top of the hard drive in a position that does not cover the label 1 and attach the thermal sensor to the top of the hard drive with the adhesive strip 2 Figure 7 42 Replacing the Thermal Sensor 98 Chapter 7 Removal and Replacement Procedures Convertible Minitower CMT Chassis ...

Page 111: ...of the carrier to secure the cover in place 2 Figure 7 43 Replacing the Carrier Cover 10 Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided NOTE The carrier must be locked for power to be supplied to the hard drive Drives 99 ...

Page 112: ...hroud 6 Remove the screw that secures the assembly to the front of the chassis 1 7 Push the assembly 2 into the unit rotating the bottom inward first so the tabs at the top clear the slot in the front of the chassis Figure 7 44 Removing the front I O USB power switch assembly 8 Lift the assembly up and out of the chassis while pulling the three cables through the holes on the inside chassis wall a...

Page 113: ...Panel on page 70 3 Disconnect the speaker wire from the system board and remove the wire from the clip on top of the fan shroud 4 Remove the two screws 1 that secure the speaker to the chassis 5 Lift the speaker up and out of the chassis 2 Figure 7 45 Removing the speaker To install the speaker reverse the removal procedures Speaker 101 ...

Page 114: ...wo upper tabs to loosen the fan housing from the chassis 5 Rotate the fan forward and then lift it up and out of the chassis Figure 7 46 Removing the rear chassis fan To install the fan assembly insert the bottom tabs into the slots in the chassis and then rotate the fan upward until the top tabs snap into place Be sure to orient the air flow out of the unit 102 Chapter 7 Removal and Replacement P...

Page 115: ...puter access panel Computer Access Panel on page 70 3 Remove the two screws that secure the port to the chassis 4 Disconnect the cable from the system board 5 Remove the port assembly from the chassis Figure 7 47 Removing the eSATA port To install the eSATA port reverse the removal procedure eSATA port assembly 103 ...

Page 116: ...ket are very fragile and any damage to them may require replacing the system board 4 Lift the heatsink from the processor Figure 7 48 Removing the heatsink When reinstalling the heatsink make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor CAUTION Heatsink retaining screws should be tightened in diagonally opposite pa...

Page 117: ... the computer access panel Computer Access Panel on page 70 3 Remove the heatsink Heatsink on page 104 4 Pull up on all four shroud tabs simultaneously and slide the shroud from the heatsink Figure 7 49 Removing the fan shroud To reinstall the fan shroud reverse the removal procedure Fan Shroud 105 ...

Page 118: ...ns are damaged it may be necessary to replace the system board The heatsink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections Figure 7 50 Removing the processor To install a new processor 1 Place the processor in its socket and close the retainer 2 Secure the locking lever If reusing the existing heatsink go to step 3 If using a n...

Page 119: ... of the BIOS is being used on the computer The latest system BIOS can be found on the Web at http h18000 www1 hp com support files Front Chassis Fan 1 Prepare the computer for disassembly Preparation for Disassembly on page 63 2 Remove the computer access panel Computer Access Panel on page 70 3 Remove the heatsink Heatsink on page 104 4 Disconnect the fan control cable from the system board 5 Pus...

Page 120: ...assis Figure 7 52 Removing the power supply screw locations 5 Press the tab in front of the power supply that holds it in place Figure 7 53 Removing the power supply release lever 6 Slide the power supply toward the front of the computer rotate toward the fan so the power supply clears the lip on the top of the chassis and then lift the power supply out of the chassis To install the power supply r...

Page 121: ...ve all expansion boards Expansion Cards on page 79 5 Disconnect all cables connected to the system board noting their location for reinstallation 6 Remove the heatsink Heatsink on page 104 7 Remove the 10 screws that secure the system board to the chassis 8 Slide the system board toward the front of the computer so that the connectors loosen from the rear of the chassis 9 Lift the system board out...

Page 122: ...attery it is important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared Refer to the Computer Setup F10 Utility Guide for information on backing up the CMOS settings NOTE HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs go t...

Page 123: ...e and any special system setups using Computer Setup Refer to the Computer Setup F10 Utility Guide Type 2 Battery Holder 1 To release the battery from its holder squeeze the metal clamp 1 that extends above one edge of the battery When the battery pops up lift it out 2 To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up 2 Push the ot...

Page 124: ...y in place then remove the battery 2 2 Insert the new battery and position the clip back in place Figure 7 57 Removing the battery from a type 3 holder 3 Replace the computer access panel 4 Plug in the computer and turn on power to the computer 5 Reset the date and time and any special system setups using Computer Setup Refer to the Computer Setup F10 Utility Guide 112 Chapter 7 Removal and Replac...

Page 125: ...Disconnect all power and data cables from the back of the drives in the 5 25 inch drive bays 5 To release the drives from the 5 25 inch drive bay lift the release tab on the green latch drive bracket for the drive While lifting the release tab slide the drive from its drive bay Repeat this step for each 5 25 inch drive Figure 7 58 Releasing the 5 25 inch Drives from the Drive Bays Minitower Changi...

Page 126: ...han 14 5 cm 5 7 inches in depth Do not try to force a larger drive such as an optical drive into the bottom bay This could cause damage to the drive and the system board The use of unnecessary force when installing any drive into the drive bay may result in damage to the drive 8 Reconnect all power and data cables to the drives in the 5 25 inch drive bays 9 Remove the bezel subpanel as described i...

Page 127: ...move the computer access panel Computer Access Panel on page 70 3 Remove the front bezel Front Bezel on page 71 4 Disconnect all power and data cables from the back of the drives in the 5 25 inch drive bays 5 To release the drives from the 5 25 inch drive bay press down on the short yellow drivelock as shown While pressing the drivelock pull the drives out of the drive bay Figure 7 61 Releasing th...

Page 128: ...n 14 5 cm 5 7 inches in depth Do not try to force a larger drive such as an optical drive into the bottom bay This could cause damage to the drive and the system board The use of unnecessary force when installing any drive into the drive bay may result in damage to the drive 8 Reconnect all power and data cables to the drives in the 5 25 inch drive bays 9 Remove the bezel subpanel as described in ...

Page 129: ...on the subpanel rotate it 90º with the logo at the bottom then snap it back into the bezel Figure 7 63 Changing from a Desktop to a Minitower Configuration Changing from a Desktop to a Minitower Configuration 117 ...

Page 130: ...mpact disc or media card from the computer 5 Turn off the computer and any peripheral devices that are connected to it CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or ...

Page 131: ...al computer components in any of the following circumstances Power outage Startup failure PC component for example processor or power supply failure Forgotten password NOTE The Smart Cover FailSafe Key is a specialized tool available from HP Be prepared order this key before you need it To obtain a FailSafe Key Contact an authorized HP reseller or service provider Order PN 166527 001 for the wrenc...

Page 132: ...k to the chassis Figure 8 1 Removing the Smart Cover Lock Screw You can now remove the access panel See Computer Access Panel on page 125 To reattach the Smart Cover Lock secure the lock in place with the tamper proof screw 120 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 133: ...ccess to the internal components of the computer and or secure the computer to a fixed object Installing a Security Lock The security locks displayed below and on the following pages can be used to secure the computer Cable Lock Figure 8 2 Installing a Cable Lock External Security Devices 121 ...

Page 134: ...Padlock Figure 8 3 Installing a Padlock 122 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 135: ...e security cable by looping it around a stationary object Figure 8 4 Securing the Cable to a Fixed Object 2 Thread the keyboard and mouse cables through the lock Figure 8 5 Threading the Keyboard and Mouse Cables External Security Devices 123 ...

Page 136: ... the Lock to the Chassis 4 Insert the plug end of the security cable into the lock 1 and push the button in 2 to engage the lock Use the key provided to disengage the lock Figure 8 7 Engaging the Lock 124 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 137: ...the chassis frame into the front bezel 2 Figure 8 8 Installing the Front Bezel Security Screw Computer Access Panel 1 Prepare the computer for disassembly Preparation for Disassembly on page 118 2 Press the buttons on the left and right sides of the computer 1 then slide the access panel back until it stops and lift it up and off the chassis 2 Figure 8 9 Removing the Access Panel To install the ac...

Page 138: ...tch behind the upper right side of the bezel and push down on the latch behind the lower right side of the bezel 2 then pull the right side of the bezel off the chassis 1 followed by the left side Figure 8 10 Removing the Front Bezel To install the front bezel reverse the removal procedure 126 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 139: ... two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel 1 and slide the bezel blank to the right to remove it 2 Figure 8 11 Removing a 3 5 inch Bezel Blank 3 To remove the 5 25 inch bezel blank push the two retaining tabs that hold the bezel blank in place towards the outer left edge of the bezel 1 and pull the bezel blank inwards to remove it 2 Figure 8 12...

Page 140: ...M DIMMs For proper system operation the DDR2 SDRAM DIMMs must be industry standard 240 pin unbuffered PC2 6400 800 MHz compliant 1 8 volt DDR2 SDRAM DIMMs The DDR2 SDRAM DIMMs must also support CAS latency 5 DDR2 800 Mhz 5 5 5 timing and CAS latency 6 DDR2 800 Mhz 6 6 6 timing contain the mandatory JEDEC SPD information In addition the computer supports 512 Mbit and 1 Gbit non ECC memory technolog...

Page 141: ...nnel mode dual channel mode or flex mode depending on how the DIMMs are installed The system will operate in single channel mode if the DIMM sockets are populated in one channel only The system will operate in a higher performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B The technology and device width c...

Page 142: ...while voltage is present may cause irreparable damage to the memory modules or system board If you see an LED light on the system board voltage is still present The memory module sockets have gold plated metal contacts When upgrading the memory it is important to use memory modules with gold plated metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in co...

Page 143: ... between Channel A and Channel B 5 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 6 Repeat steps 4 and 5 to install any additional modules 7 Replace the access panel 8 If the computer was on a stand replace the stand 9 Reconnect the power cord and turn on the computer 10 Lock any security device...

Page 144: ...hifted to a x4 slot 3 PCI Express x16 expansion slot 4 PCI Express x1 expansion slot NOTE You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 slots For dual graphics card configurations the first primary card must be installed in the PCI Express x16 slot that is NOT downshifted to a x4 slot To install an expansion card 1 Prepare the computer for disassembly Preparat...

Page 145: ...emove the expansion slot cover or the existing expansion card NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Pull the slot cover straight up then away from the inside of the chassis Figure 8 17 Removin...

Page 146: ...a Standard PCI Expansion Card c If you are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame Be sure not to scrape the c...

Page 147: ...ion 8 To install a new expansion card hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis Press the card straight down into the expansion socket on the system board Figure 8 20 Installing an Expansion Card NOTE When installing an expansion card pr...

Page 148: ...tainer 10 Connect external cables to the installed card if needed Connect internal cables to the system board if needed 11 Reconfigure the computer if necessary Refer to the Computer Setup F10 Utility Guide for instructions on using Computer Setup 136 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 149: ...e wires Some flat ribbon cables come prefolded Never change the folds on these cables Do not bend any cable sharply A sharp bend can break the internal wires Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables to la...

Page 150: ...pin P10 FLOPPY Black Diskette drive P9 CHFAN Brown Chassis fan P5 PB LED Black Front power button LED P24 FRONT USB Yellow Front I O USB P23 FRONT AUD Blue Front audio P6 SPRK White Internal speaker P52 COMB Black Serial port P60 SATA 0 Dark blue 1st HDD P61 SATA 1 White 1st ODD or 2nd HDD if no HDD present P62 SATA 2 Light blue 2nd HDD if ODD present P64 SATA 4 black eSATA port or extra ODD HDD c...

Page 151: ... files Drive Positions Figure 8 23 Drive Positions Table 8 3 Drive Positions 1 3 5 inch internal hard drive bay 2 3 5 inch external drive bay for optional drives 3 5 25 inch external drive bay for optional drives optical drive shown NOTE The 3 5 inch external drive bay can be configured with a diskette drive a media card reader or a secondary internal hard drive covered by a bezel blank To verify ...

Page 152: ...d MEDIA If the media card reader has a 1394 port connect the 1394 cable to the 1394 PCI card The system does not support Parallel ATA PATA optical drives or PATA hard drives You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place HP has provided extra guide screws for the external drive bays four 6 32 standard screws and four M3 metric screws in...

Page 153: ...andby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must be mailed place the drive i...

Page 154: ...oard Drive Connections Table 8 4 System Board Drive Connections No System Board Connector System Board Label Color 1 SATA0 SATA0 dark blue 2 SATA1 SATA1 white 3 SATA2 SATA2 light blue 4 eSATA ESATA black 5 Diskette Drive FLOPPY black 6 Media Card Reader MEDIA black 142 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 155: ...re the computer for disassembly Preparation for Disassembly on page 118 2 Remove the access panel Computer Access Panel on page 125 3 Rotate the drive cage to its upright position Figure 8 27 Rotating the Drive Cage Up 4 Disconnect the power cable 1 and data cable 2 from the rear of the optical drive Figure 8 28 Disconnecting the Power and Data Cables Drives 143 ...

Page 156: ...the Optical Drive NOTE To replace the optical drive reverse the removal procedure When replacing a drive transfer the four guide screws from the old drive to the new one Installing an Optical Drive into the 5 25 inch Drive Bay To install an optional 5 25 inch optical drive 1 Prepare the computer for disassembly Preparation for Disassembly on page 118 2 Remove the access panel Computer Access Panel...

Page 157: ...metric guide screws location CAUTION Use only 5 mm long screws as guide screws Longer screws can damage the internal components of the drive NOTE When replacing the drive transfer the four M3 metric guide screws from the old drive to the new one Figure 8 31 Installing Guide Screws in the Optical Drive 5 Position the guide screws on the drive into the J slots in the drive bay Then slide the drive t...

Page 158: ... being pinched by the drive cage when raising or lowering it One is located on the bottom side of the drive cage The other is located on the chassis frame under the drive cage Ensure that the data cable is routed through these guides before connecting it to the optical drive 9 Connect the power cable 1 and data cable 2 to the rear of the optical drive Figure 8 34 Connecting the Power and Data Cabl...

Page 159: ...AUTION All removable media should be taken out of a drive before removing the drive from the computer NOTE The 3 5 inch drive bay may contain a diskette drive or a media card reader The 3 5 inch drive is located underneath the optical drive You must remove the optical drive before removing the external 3 5 inch drive 1 Follow the procedure in Removing an Optical Drive on page 143 to remove the opt...

Page 160: ...ng illustrations a If you are removing a diskette drive disconnect the data cable 1 and power cable 2 from the back of the drive Figure 8 36 Disconnecting the Diskette Drive Cables 148 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 161: ...ct the USB cable from the system board If the media card reader has a 1394 port disconnect the 1394 cable from the PCI card Figure 8 37 Disconnecting the Media Card Reader USB Cable Figure 8 38 Disconnecting the Media Card Reader 1394 Cable Drives 149 ...

Page 162: ...he 3 5 inch bay NOTE Install guide screws to ensure the drive will line up correctly in the drive cage and lock in place HP has provided extra guide screws for the external drive bays four 6 32 standard screws and four M3 metric screws installed in the front of the chassis under the front bezel A secondary hard drive uses 6 32 standard screws All other drives except the primary hard drive use M3 m...

Page 163: ...ct the other end of the data cable to the next available unpopulated SATA connector on the system board by following the numbered sequence of the connectors c If installing a media card reader connect the USB cable from the media card reader to the USB connector on the system board labeled MEDIA If the media card reader includes a 1394 port connect the 1394 cable to the 1394 PCI card NOTE Refer to...

Page 164: ...m software drivers and any software applications that were preinstalled on the computer If you do not have this CD set select Start HP Backup and Recovery and create it now The preinstalled 3 5 inch hard drive is located under the power supply To remove and replace the hard drive 1 Prepare the computer for disassembly Preparation for Disassembly on page 118 2 Remove the access panel Computer Acces...

Page 165: ...lled next to the drive cage carefully route all cables around the Smart Cover Lock assembly as you raise the power supply to avoid damage to the cables or lock Figure 8 42 Raising the Power Supply 5 Disconnect the power cable 1 and data cable 2 from the back of the hard drive Figure 8 43 Disconnecting the Hard Drive Power Cable and Data Cable Drives 153 ...

Page 166: ...ift the drive up and out of the bay 2 Figure 8 44 Removing the Hard Drive 7 To install a hard drive you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive Figure 8 45 Installing Hard Drive Guide Screws 154 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 167: ...ly one SATA hard drive the data cable must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems If you are adding a second hard drive connect the other end of the data cable to the next available unpopulated SATA connector on the system board in the following order SATA0 SATA1 SATA2 10 Rotate the drive cage for external drives and t...

Page 168: ...ata to the new hard drive Also if you are replacing the primary hard drive make sure you have created a Recovery Disc Set to restore the operating system software drivers and any software applications that were preinstalled on the computer If you do not have this CD set select Start HP Backup and Recovery and create it now 1 Unlock the hard drive carrier with the key provided and slide the carrier...

Page 169: ...al sensor to the top of the hard drive 1 and move the thermal sensor away from the carrier 2 Figure 8 48 Removing the Thermal Sensor 4 Remove the four screws from the bottom of the hard drive carrier Figure 8 49 Removing the Security Screws Drives 157 ...

Page 170: ...hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier s circuit board Be sure the connector on the hard drive is pressed all the way into the connector on the carrier s circuit board Figure 8 51 Replacing the Hard Drive 158 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 171: ...n place Figure 8 52 Replacing the Security Screws 8 Place the thermal sensor on top of the hard drive in a position that does not cover the label 1 and attach the thermal sensor to the top of the hard drive with the adhesive strip 2 Figure 8 53 Replacing the Thermal Sensor Drives 159 ...

Page 172: ...in place 2 Figure 8 54 Replacing the Carrier Cover 10 Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided NOTE The carrier must be locked for power to be supplied to the hard drive 160 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 173: ...aration for Disassembly on page 118 2 Remove the access panel Computer Access Panel on page 125 3 Lift the fan shroud straight up out of the chassis Figure 8 55 Removing the fan shroud To install the fan shroud reverse the removal procedure Fan Shroud 161 ...

Page 174: ...t the fan cable from the system board 6 Disconnect the hood sensor cable 7 Remove the screw that secures the fan to the chassis 1 slide the fan to the right 2 tilt the fan so it clears the top of the chassis and then lift the fan out of the chassis Figure 8 56 Removing the chassis fan To install the chassis fan reverse the removal procedure Be sure to orient the air flow into the unit 162 Chapter ...

Page 175: ...ccess panel Computer Access Panel on page 125 3 Remove the front bezel Front Bezel on page 126 4 Remove the fan shroud Fan Shroud on page 161 5 Remove the chassis fan Front Fan Assembly on page 162 6 Lift the hood sensor straight up and out of the chassis fan baffle Figure 8 57 Removing the hood sensor from the chassis fan To install the hood sensor reverse the removal procedure Hood Sensor 163 ...

Page 176: ...assis 2 and push the switch assembly into the chassis Figure 8 58 Removing the power switch assembly 9 Lift the assembly up and out of the chassis threading the wires through the hole in the drive cage bracket 10 Remove the assembly from the chassis To install the power switch assembly reverse the removal procedure When installing the left LED reach through the slot left open by the rotated drive ...

Page 177: ...to the chassis 8 Pull the device forward away from the chassis and then guide the cables through the hole to remove them from the chassis Figure 8 59 Removing the front I O device To reinstall the front I O device reverse the removal procedure Speaker 1 Prepare the computer for disassembly Preparation for Disassembly on page 118 2 Remove the access panel Computer Access Panel on page 125 3 Remove ...

Page 178: ...el Computer Access Panel on page 125 3 Remove the power supply to the upright position 4 Unplug the Smart Cover Lock cable from the system board 5 Remove the security screw that secures the Smart Cover Lock to the back of the chassis and then remove the Smart Cover Lock from the computer Figure 8 61 Removing the Smart Cover Lock To install the Smart Cover Lock reverse the removal procedure 166 Cha...

Page 179: ... pins on the socket are very fragile and any damage to them may require replacing the system board 6 Lift the heatsink from atop the processor and set it on its side to keep from contaminating the work area with thermal grease Figure 8 62 Removing the heatsink When reinstalling the heatsink make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to...

Page 180: ...ink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections Figure 8 63 Removing the processor To install a new processor 1 Place the processor in its socket and close the retainer 2 Secure the locking lever If reusing the existing heatsink go to step 3 If using a new heatsink go to step 6 3 If reusing the existing heatsink clean the bo...

Page 181: ...s update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system BIOS can be found on the Web at http h18000 www1 hp com support files Power Supply WARNING Voltage is always present on the system board when the computer is plugged into an active AC outlet To avoid possible personal injury and damage to the equipment the power cord should be disc...

Page 182: ...f the chassis Figure 8 65 Removing the power supply To install the power supply reverse the removal procedure CAUTION When installing the power supply cables make sure they are properly positioned so they are not cut by the drive cage and are not pinched by the rotating power supply 170 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 183: ...ables from the system board 9 If applicable disconnect the serial port from the system board 10 Disconnect the balance of the cables from the system board 11 Remove the heatsink Heatsink on page 167 12 Remove the seven screws that secure the system board to the chassis Figure 8 66 Removing the system board 13 Lift up the front of the system board and then pull the system board forward up and out o...

Page 184: ...sassembly Preparation for Disassembly on page 118 3 Remove the access panel Computer Access Panel on page 125 4 Rotate the drive cage to its upright position 5 Remove the power supply Power Supply on page 169 6 If necessary remove the SmartCover lock from the backwall of the chassis using the special security wrench and disconnect its cable from the system board Unlocking the Smart Cover Lock on p...

Page 185: ... product CAUTION Before replacing the battery it is important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared Refer to the Computer Setup F10 Utility Guide for information on backing up the CMOS settings NOTE HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more in...

Page 186: ...etups using Computer Setup Refer to the Computer Setup F10 Utility Guide Type 2 Battery Holder 1 To release the battery from its holder squeeze the metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 2 To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up 2 Push the other edge down until the cl...

Page 187: ... on the clip 1 that holds the battery in place then remove the battery 2 2 Insert the new battery and position the clip back in place Figure 8 70 Removing the battery from a type 3 holder 3 Replace the computer access panel 4 Plug in the computer and turn on power to the computer 5 Reset the date and time your passwords and any special system setups using Computer Setup Refer to the Computer Setup...

Page 188: ... the access panel Computer Access Panel on page 125 3 Remove the front bezel Front Bezel on page 126 4 Squeeze together the two sides of the peg on the back side of the logo plate 1 and push the peg inwards towards the front side of the bezel 2 5 Rotate the plate 90 degrees 3 then pull back on the peg to lock the logo plate in place Figure 8 71 Rotating the HP Logo Plate 6 Replace the front bezel ...

Page 189: ...the use of the optional tower stand 9 Reconnect the power cord and any external devices then turn on the computer 10 Lock any security devices that were disengaged when the access panel was removed NOTE Ensure at least 10 2 centimeters 4 inches of space on all sides of the computer remains clear and free of obstructions Using the Small Form Factor Computer in a Tower Orientation 177 ...

Page 190: ...peripheral devices that are connected to it CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before servicing...

Page 191: ... Installing a Security Lock Cable Lock There are two cable lock slots on the rear of the computer The slot next to the thumbscrew should be used when there is no port cover The slot on the far right should be used when a port cover is installed Figure 9 1 Installing a Cable Lock with No Port Cover Figure 9 2 Installing a Cable with a Port Cover Installed External Security Devices 179 ...

Page 192: ...Padlock HP Business PC Security Lock 1 Fasten the security cable by looping it around a stationary object Figure 9 4 Securing the Cable to a Fixed Object 180 Chapter 9 Removal and Replacement Procedures Ultra Slim Desktop USDT Chassis ...

Page 193: ...ard and mouse cables through the lock Figure 9 5 Threading the Keyboard and Mouse Cables 3 Screw the lock to the chassis using the screw provided Figure 9 6 Attaching the Lock to the Chassis External Security Devices 181 ...

Page 194: ...e security cable into the lock 1 and push the button in 2 to engage the lock Use the key provided to disengage the lock Figure 9 7 Engaging the Lock 182 Chapter 9 Removal and Replacement Procedures Ultra Slim Desktop USDT Chassis ...

Page 195: ...disassembly Preparation for Disassembly on page 178 2 Loosen the thumbscrew on the rear of the computer 1 slide the access panel toward the front of the computer and then lift it off 2 Figure 9 8 Removing the Computer Access Panel To install the access panel reverse the removal procedure Computer Access Panel 183 ...

Page 196: ...bezel release tabs You do not need to disconnect the fan cable from the system board Figure 9 9 Lifting the Fan Shroud 4 Press the two release tabs on the inside of the bezel towards the right side of the computer 1 and rotate the bezel off from right to left 2 Figure 9 10 Removing the Front Bezel 5 Replace the fan shroud To install the front bezel reverse the removal procedure 184 Chapter 9 Remov...

Page 197: ...re installing a drive To remove a bezel blank 1 Remove the computer access panel Front Bezel on page 184 2 Push the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel 1 and pull the bezel blank inwards to remove it 2 Figure 9 11 Removing a Bezel Blank Bezel Blank 185 ...

Page 198: ...800 MHz compliant 1 8 volt DDR2 SDRAM SODIMMs The DDR2 SDRAM SODIMMs must also support CAS latency 5 DDR2 800 Mhz 5 5 5 timing and CAS latency 6 DDR2 800 Mhz 6 6 6 timing contain the mandatory Joint Electronic Device Engineering Council JEDEC specification In addition the computer supports 512 Mbit and 1 Gbit non ECC memory technologies single sided and double sided SODIMMS SODIMMs constructed wit...

Page 199: ...pending on how the SODIMMs are installed The system will operate in single channel mode if the SODIMM sockets are populated in one channel only The system will operate in a higher performing dual channel mode if the memory capacity of the SODIMM in Channel A is equal to the memory capacity of the SODIMM in Channel B The system will operate in flex mode if the memory capacity of the SODIMM in Chann...

Page 200: ...or optional cards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object When handling a memory module be careful not to touch any of the contacts Doing so may damage the module 1 Prepare the computer for disassembly Preparation for Disassembly on page 178 2 Remove the computer access panel Computer Access Panel on page 18...

Page 201: ...e memory socket A SODIMM must occupy the DIMM1 top socket 6 Replace the SODIMM in the DIMM1 socket if it was removed 7 Replace the access panel 8 If the computer was on a stand replace the stand 9 Reconnect the power cord and turn on the computer 10 Lock any security devices that were disengaged when the computer cover or access panel was removed The computer automatically recognizes the additiona...

Page 202: ...ver crease a SATA data cable Do not rely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables to lay properly by themselves When removing the power supply power cables from the P1 or P3 connectors on the system board always follow these steps 1 Squeeze on the top of the retaining latch attached to the cable end of the conn...

Page 203: ...ical power P160 N A Black Optical power Replacing the Optical Drive The Ultra Slim Desktop uses a slimline Serial ATA SATA optical drive Removing the Existing Optical Drive 1 Prepare the computer for disassembly Preparation for Disassembly on page 178 2 Remove the computer access panel Computer Access Panel on page 183 3 Disconnect the cable on the rear of the optical drive 1 push the green releas...

Page 204: ...e release latch with the pins on the side of the optical drive Make sure the release latch is oriented properly 3 Insert the pin at the front of the optical drive into the hole at the end of the release latch and press firmly 4 Insert the second pin and press the entire release latch firmly to fasten the latch securely to the optical drive Figure 9 17 Aligning the Release Latch 192 Chapter 9 Remov...

Page 205: ...n the inner side of the drive align the drive with the opening in the front bezel 3 Slide the optical drive through the front bezel all the way into the bay so that it locks in place 1 then connect the cable to the rear of the drive 2 Figure 9 18 Installing the Optical Drive Optical Drive Connector 1 Prepare the computer for disassembly Preparation for Disassembly on page 178 2 Remove the computer...

Page 206: ... disconnect it from the system board Figure 9 19 Removing the optical drive connector To install the optical drive connector reverse the removal procedures 194 Chapter 9 Removal and Replacement Procedures Ultra Slim Desktop USDT Chassis ...

Page 207: ...any software applications that were preinstalled on the computer If you do not have this CD set select Start HP Backup and Recovery and create it now The 2 5 inch hard drive is enclosed in a carrier under the optical drive 1 Prepare the computer for disassembly Preparation for Disassembly on page 178 2 Remove the computer access panel Computer Access Panel on page 183 3 Remove the optical drive Re...

Page 208: ... 9 21 Removing the Hard Drive Carrier 6 To remove the hard drive from the carrier remove the guide screw from the front left side of the carrier Figure 9 22 Removing the Hard Drive Guide Screw 196 Chapter 9 Removal and Replacement Procedures Ultra Slim Desktop USDT Chassis ...

Page 209: ...ove the hard drive Figure 9 23 Removing the Hard Drive 8 Transfer the three remaining guide screws two on the right and one on the rear left from the old drive to the new drive Figure 9 24 Transferring the Guide Screws Hard Drive 197 ...

Page 210: ...ive carrier back in the chassis align the guide screws with the slots on the drive bay drop the carrier straight down into the drive bay 1 and press the handle on the carrier all the way down 2 so that the drive is properly seated and locked in place Figure 9 26 Installing the Hard Drive Carrier 11 Lock any security devices that were disengaged when the computer cover or access panel was removed 1...

Page 211: ...acked up before replacing the hard drive Hard Drive Cage 1 Prepare the computer for disassembly Preparation for Disassembly on page 178 2 Remove the computer access panel Computer Access Panel on page 183 3 Remove the optical drive and connector Removing the Existing Optical Drive on page 191 4 Remove the hard drive Hard Drive on page 195 5 Remove the screw that secures the cage to the chassis 1 l...

Page 212: ...cure it in place 2 Figure 9 28 Installing a Port Cover NOTE For security purposes you can install an optional cable lock to the chassis that locks the port cover and secures the computer See Installing a Security Lock on page 179 The port cover is secured in place by a retention lever just inside the port cover opening To remove the port cover pull the lever back towards the port cover opening 1 t...

Page 213: ...isassembly on page 178 2 Remove the computer access panel Computer Access Panel on page 183 3 Disconnect the fan control cable from the system board 4 Lift the fan straight up and out of the chassis Figure 9 30 Removing the front fan To install the front fan reverse the removal procedure Front Fan 201 ...

Page 214: ...e on page 191 5 Remove the hard drive Hard Drive on page 195 6 Remove the hard drive cage Hard Drive Cage on page 199 7 Disconnect the speaker cable from the system board 8 Remove the two torx T8 screws that secure the speaker to the chassis and then slide the speaker up to remove it from the chassis Figure 9 31 Removing the speaker To install the speaker reverse the removal procedure 202 Chapter ...

Page 215: ...l Computer Access Panel on page 183 3 Disconnect the fan control cable from the system board 4 Remove the four screws that secure the fan to the chassis 1 slide the fan forward and then lift it up and out of the chassis 2 Figure 9 32 Removing the rear fan To install the rear fan reverse the removal procedure Rear Fan 203 ...

Page 216: ... processor to avoid damage that could require replacing the system board 6 Lay the heatsink on its top in a safe area to prevent the thermal grease from contaminating the work surface If reusing the existing heatsink go to step 1 If using a new heatsink go to step 3 1 If reusing the existing heatsink clean bottom of the heatsink and apply the thermal grease provided in the spares kit to the top of...

Page 217: ...ully open position 2 6 Carefully lift the processor from the socket 3 CAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board The heatsink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connectio...

Page 218: ...areful when removing or replacing the system board to prevent damaging it 1 Prepare the computer for disassembly Preparation for Disassembly on page 178 2 Remove the computer access panel Computer Access Panel on page 183 3 Remove the optical drive Removing the Existing Optical Drive on page 191 4 Remove the memory modules Installing Additional Memory on page 186 5 Remove the hard drive Hard Drive...

Page 219: ... the unit until the rear connectors are clear of their slots in the chassis 12 Lift the rear of the system board until it clears the chassis and then remove the system board from the chassis To install the system board reverse the removal procedure NOTE When replacing the system board you must also change the chassis serial number in the BIOS System Board 207 ...

Page 220: ...ot Figure 9 37 Removing the hood sensor To install the hood sensor reverse the removal procedures Battery The battery that comes with your computer provides power to the real time clock and has a lifetime of about three years When replacing the battery use a battery equivalent to the battery originally installed on the computer The computer comes with a 3 volt lithium coin cell battery NOTE The li...

Page 221: ... original print cartridges and rechargeable batteries For more information about recycling programs go to http www hp com recycle CAUTION Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object 1 Prepare the computer for disassembl...

Page 222: ...emove the front bezel Front Bezel on page 184 4 On the back side of the logo plate press down on the step to remove the logo plate from the bezel 1 5 Rotate the plate 90 degrees 2 then press the logo plate back into the bezel Figure 9 39 Rotating the HP Logo Plate 6 Replace the front bezel 7 Replace the access panel 210 Chapter 9 Removal and Replacement Procedures Ultra Slim Desktop USDT Chassis ...

Page 223: ...e computer on 10 Lock any security devices that were disengaged when the computer cover or access panel was removed To change from the tower configuration to the desktop configuration reverse the previous steps NOTE An optional Quick Release mounting bracket is available from HP for mounting the computer to a wall desk or swing arm Changing from Desktop to Tower Configuration 211 ...

Page 224: ...connectors may not be used on the product being serviced Keyboard Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Mouse Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Ethernet BNC Connector and Icon Pin Signal 1 2 Data Ground 212 Appendix A Connector Pin Assignments ...

Page 225: ... and Icon Pin Signal Pin Signal 1 2 3 4 Ground Negative AUI Differential Collision Positive AUI Differential Collision Negative AUI Differential Transmit 9 10 11 12 Positive AUI Differential Receive 12V Ground Ground 5 6 7 8 Positive AUI Differential Transmit Ground Ground Negative AUI Differential Receive 13 14 15 16 Unused Unused Unused Unused Ethernet RJ 45 213 ...

Page 226: ...ata Bit 6 14 15 16 17 Auto Linefeed Error Initialize Printer Select IN 9 Data Bit 7 18 25 Signal Ground Serial Interface Powered and Non Powered Connector and Icon Pin Signal 1 2 3 Carrier Detect 12V if powered Receive Data Transmit Data 4 5 6 Data Terminal Ready Signal Ground Data Set Ready 7 8 9 Request to Send Clear to Send Ring Indicator 5V if powered 214 Appendix A Connector Pin Assignments ...

Page 227: ...io_right Headphone Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_left Power_Right Ground Line in Audio Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_In_Left Audio_In_Right Ground Line out Audio Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_Out_Left Audio_Out_Right Ground USB 215 ...

Page 228: ...t Used Not Used Not Used Monitor Connector and Icon Pin Signal Pin Signal 1 2 3 4 Red Analog Green Analog Blue Analog Not used 9 10 11 12 5V fused Ground Not used DDC Serial Data 5 6 7 8 Ground Ground Ground Ground 13 14 15 Horizontal Sync Vertical Sync DDC Serial Clock 216 Appendix A Connector Pin Assignments ...

Page 229: ...D14 DD0 DD15 29 30 31 32 DMAK Ground INTRQ IOCS16 5 6 7 8 DD6 DD9 DD5 DD10 19 20 21 22 Ground Key DMARQ Ground 33 34 35 36 DA1 PDIAG cable detect DA0 DA2 9 10 11 12 DD4 DD11 DD3 DD12 23 24 25 26 DIOW Ground DIOR Ground 37 38 39 40 CS1FX CS3FX DASP Ground 13 14 DD2 DD13 27 28 IORDY CSEL ATA ATAPI IDE Standard Drive Cable 217 ...

Page 230: ...PDIAG DA0 DA2 44 45 46 47 GND GND GND CSEL 9 10 11 12 13 DD6 DD10 DD5 DD11 DD4 22 23 24 25 26 DMARQ GND DIOR DIOW GND 35 36 37 38 39 CS1FX CS3FX DASP 5V 5V 48 49 50 GND Vendor specific Vendor specific 24 Pin Power Connector 24 12 13 1 Front Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 6 3 3V 3 3V GND 5V GND 5V 7 8 9 10 11 12 GND POK 5 Vaux 12V 12V 3 3V 13 14 15 16 17 18 3 3V 12V GND PSON ...

Page 231: ...1 12 PWRGD 3 3V 3 3V Tach GND Fan CMD 13 14 15 16 17 18 12V 5V Sense GND 5V 5V 3 3V 19 20 21 22 23 24 GND 3 3V Sense 3 3V 3 3V GND 4 Pin Power for CPU Connector and Icon Pin Signal 1 2 3 4 GND GND 12V CPU 12V CPU 6 Pin Power for CPU CMT SFF Connector and Icon Pin Signal 6 4 1 2 3 4 5 6 GND GND GND 12V CPU 12V CPU 12V 24 Pin MicroFit Power CMT SFF 219 ...

Page 232: ...A Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 PRSNT1 12V 12V GND JTAG2 6 7 8 9 10 JTAG3 JTAG4 JTAG5 3 3V 3 3V 11 12 13 14 15 PERST GND REFCLK REFCLK GND 16 17 18 19 20 PERp0 PERn0 GND RSVD GND 21 22 23 24 25 PERp1 PERn1 GND GND PERp2 26 27 28 29 30 PERn 2 GND GND PERp3 PERn3 31 32 33 34 35 GND RSVD RSVD GND PERp4 36 37 38 39 40 PERn4 GND GND PERp5 PERn5 41 42 43 44 45 GND GND ...

Page 233: ...press x1 x4 x8 and x16 PCI Express Connector Pin B Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 12V 12V RSVD GND SMCLK 6 7 8 9 10 SMDAT GND 3 3 V JTAG1 3 3vAux 11 12 13 14 15 WAKE RSVD GND PETp0 PETn0 16 17 18 19 20 GND GND GND PETp1 PETn1 21 22 23 24 25 GND GND PETp2 PETn2 GND 26 27 28 29 30 GND PETp3 PETn3 GND RSVD 31 32 33 34 35 PRSNT2 GND PETp4 PETn4 GND 36 37 38 39 40 GND ...

Page 234: ...PCI Express uses pins 1 49 x16 PCI Express uses pins 1 8 PCI Express Mini Card PCI Express Mini Card Connector Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 6 WAKE 3 3V Reserved GND Reserved 1 5V 7 8 9 10 11 12 CLKREQ UIM_PWR GND UIM_DATA REFCLK UIM_CLK 13 14 15 16 17 18 REFCLK UIM_RESET GND UIM_VPP Reserved UIM_C8 GND 19 20 21 22 23 24 Reserved UIM_C4 W_DISABLE GND PERST PERn0 ...

Page 235: ...if needed Reserved for future UIM interface if needed DVI Connector Connector and Icon Pin Signal Pin Signal 1 2 3 4 T M D S Data2 T M D S Data2 T M D S Data2 4 Shield T M D S Data4 13 14 15 16 T M D S Data3 5V Power Ground for 5V Hot Pug Detect 5 6 7 8 T M D S Data4 DDC Clock DDC Data No Connect 17 18 19 20 T M D S Data0 T M D S Data0 T M D S Data0 5 Shield T M D S Data5 9 10 11 12 T M D S Data1 ...

Page 236: ...cy responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 fee...

Page 237: ... set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear ...

Page 238: ...during POST press any key except F10 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Boot runs all of the ROM based system tests and takes longer t...

Page 239: ...d remove it to see if the problem remains 2 In Computer Setup set Advanced Device Options NIC PXE Option ROM Download to DISABLE to prevent PXE option ROM for the internal NIC from being downloaded during POST to free more memory for an expansion card s option ROM Internal PXE option ROM is used for booting from the NIC to a PXE server 162 System Options Not Set Configuration incorrect RTC real ti...

Page 240: ...in memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify proper memory module type 2 Try another memory socket 3 Replace DIMM with a module conforming to the SPD standard 214 DIMM Configuration Warning Populated DIMM Configuration is not optimized Rearrange the DIMMs so that each channel has the same amount of memory 219 ECC ...

Page 241: ...r Chassis Fan not Detected CPU or chassis fan is not connected or may have malfunctioned 1 Reseat CPU or chassis fan 2 Reseat fan cable 3 Replace CPU or chassis fan 601 Diskette Controller Error Diskette controller circuitry or floppy drive circuitry incorrect 1 Check and or replace cables 2 Clear CMOS 3 Replace diskette drive 4 Replace the system board 605 Diskette Drive Type Error Mismatch in dr...

Page 242: ...iving correct error message Enter Computer Setup and run the Drive Protection System test under Storage DPS Self test 2 Apply hard drive firmware patch if applicable Available at http www hp com support 3 Back up contents and replace hard drive 1796 SATA Cabling Error One or more SATA devices are improperly attached For optimal performance the SATA 0 and SATA 1 connectors must be used before SATA ...

Page 243: ...ation Error during MEBx cleanup Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer 4 If the error persists replace the system...

Page 244: ... memory module in the black DIMM1 socket and that it is properly seated Invalid Electronic Serial Number Electronic serial number is missing Enter the correct serial number in Computer Setup Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled 1 Reconnect keyboard with computer turned off 2 Check connector for bent or missing pins 3 Ensure that non...

Page 245: ...puter on None Green Power LED flashes every two seconds None Computer in Suspend to RAM mode some models only or normal Suspend mode None required Press any key or move the mouse to wake the computer Red Power LED flashes two times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 2 Processor thermal protection activated A f...

Page 246: ...dapter with the HP supplied USDT power supply adapter Red Power LED flashes five times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 5 Pre video memory error CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Resea...

Page 247: ...hen power on the system to see if fault goes away 2 Once a bad card is identified remove and replace the bad option card 3 Replace the system board Red Power LED flashes eleven times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 11 The current processor does not support a feature previously enabled on this system 1 Insta...

Page 248: ...tton harness If the problem persists replace the system board 5 If the 5V_aux light on the system board is not turned on remove the expansion cards one at a time until the 5V_aux light on the system board turns on It the problem persists replace the power supply Table C 2 Diagnostic Front Panel LEDs and Audible Codes continued 236 Appendix C POST Error Messages ...

Page 249: ...y the appropriate solutions below to try to isolate the exact problem before calling for technical support Run the HP diagnostic tool Run the hard drive self test in Computer Setup Refer to the Computer Setup F10 Utility Guide for more information Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the proble...

Page 250: ...d or restore the system to its original factory condition in HP Backup and Recovery Manager CAUTION Restoring the system will erase all data on the hard drive Be sure to back up all data files before running the restore process NOTE For sales information and warranty upgrades Care Packs call your local authorized service provider or dealer Helpful Hints If you encounter problems with the computer ...

Page 251: ...g a printer you need a driver for that model printer Remove all bootable media diskette CD or USB device from the system before turning it on If you have installed an operating system other than the factory installed operating system check to be sure that it is supported on the system If the system has multiple video sources embedded PCI or PCI Express adapters installed embedded video on some mod...

Page 252: ...or mouse Cause Solution Computer is in standby mode To resume from standby mode press the power button or press any key CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data System has locked up Restart computer Computer date and time display is incorrect Cause Soluti...

Page 253: ...ewdriver bit key Poor performance is experienced Cause Solution Processor is hot 1 Make sure airflow to the computer is not blocked Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow 2 Make sure fans are connected and working properly some fans only operate when needed 3 Make sure the processor heatsink is installed properly Ha...

Page 254: ...rocessor cooling fan is running 2 Open hood press power button and see if the processor fan spins If the processor fan is not spinning make sure the fan s cable is plugged onto the system board header 3 If fan is plugged in but is not spinning then replace the heatsink fan assembly 4 Contact an authorized reseller or service provider System does not power on and the LEDs on the front of the comput...

Page 255: ... Power supply will not turn on because of internal power supply fault Contact an authorized service provider to replace the power supply Computer powered off automatically and the Power LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Processor thermal protection ac...

Page 256: ...r is being used on the USDT The USDT power supply adapter must be at 135W and use the Smart ID technology before the system will power up Replace the power supply adapter with the HP supplied USDT power supply adapter Solving Diskette Problems Common causes and solutions for diskette problems are listed in the following table NOTE You may need to reconfigure the computer when you add or remove har...

Page 257: ...Writing to the wrong drive Check the drive letter in the path statement Not enough space is left on the diskette 1 Use another diskette 2 Delete unneeded files from diskette Legacy diskette writes are disabled in Computer Setup Enter Computer Setup and enable Legacy Diskette Write in Storage Storage Options Diskette is damaged Replace the damaged disk Cannot format diskette Cause Solution Invalid ...

Page 258: ...sage is displayed Cause Solution A diskette that does not contain the system files needed to start the computer has been inserted in the drive When drive activity stops remove the diskette and press the Spacebar The computer should start up Diskette error has occurred Restart the computer by pressing the power button Cannot Boot to Diskette Cause Solution Diskette is not bootable Replace with a bo...

Page 259: ...ight click on a drive Select Properties then select the Tools tab Under Error checking click Check Now Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 259 section If the system still does not recognize ...

Page 260: ...led P60 SATA 0 Bootable hard drive s controller is not listed first in the Boot Order Run the Computer Setup utility and select Storage Boot Order and ensure the bootable hard drive s controller is listed immediately under the Hard Drive entry Computer will not boot from hard drive Cause Solution The device is attached to a SATA port that has been hidden in Computer Setup Run the Computer Setup ut...

Page 261: ... If this does not solve the problem turn off the computer remove the carrier and check to see if the connector on the hard drive is properly seated in the carrier The removable hard drive enclosure is beeping and the green LED is flashing Cause Solution Fan failure alarm on the removable hard drive enclosure has been activated Shut down the computer and contact HP for a replacement enclosure Solvi...

Page 262: ...m of the Memory Stick PRO card is not in the locked position Unable to access data on the media card after inserting it into a slot Cause Solution The media card is not inserted properly is inserted in the wrong slot or is not supported Ensure that the card is inserted properly with the gold contact on the correct side The green LED will light if inserted properly Do not know how to remove a media...

Page 263: ... Mode section of the Desktop Management Guide for more information You are using a fixed sync monitor and it will not sync at the resolution chosen Be sure that the monitor can accept the same horizontal scan rate as the resolution chosen Computer is in standby mode Press the power button to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power but...

Page 264: ... the power LED flashes Red six times once every second followed by a two second pause and the computer beeps six times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Pre video graphics error For systems with a graphics card 1 Reseat the graphics card Power on the system 2 Replace the graphics card 3 Replace the system board For systems with integrated graphics replace t...

Page 265: ... the monitor cable is securely connected to the computer 2 In a two monitor system or if another monitor is in close proximity be sure the monitors are not interfering with each other s electromagnetic field by moving them apart 3 Fluorescent lights or fans may be too close to the monitor Monitor needs to be degaussed Degauss the monitor Refer to the documentation that came with the monitor for in...

Page 266: ... focus streaking ghosting or shadowing effects horizontal scrolling lines faint vertical bars or unable to center the picture on the screen flat panel monitors using an analog VGA input connection only Cause Solution Flat panel monitor s internal digital conversion circuits may be unable to correctly interpret the output synchronization of the graphics card 1 Select the monitor s Auto Adjustment o...

Page 267: ...od and retest the audio 5 Set the Hardware acceleration slider to Full and the Sample rate conversion quality slider to Best and retest the audio Sound does not come out of the speaker or headphones Cause Solution Software volume control is turned down or muted Double click the Speaker icon on the taskbar then make sure that Mute is not selected and use the volume slider to adjust the volume Audio...

Page 268: ...n Headphones are plugged into the rear audio output connector The rear audio output connector is for powered audio devices and is not designed for headphone use Plug the headphones into the headphone connector on the front of the computer Computer appears to be locked up while recording audio Cause Solution The hard disk may be full Before recording make sure there is enough free space on the hard...

Page 269: ...f test Printer will not turn on Cause Solution The cables may not be connected properly Reconnect all cables and check the power cord and electrical outlet Printer prints garbled information Cause Solution The correct printer driver for the application is not installed Install the correct printer driver for the application The cables may not be connected properly Reconnect all cables Printer memor...

Page 270: ...dby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Cursor will not move using the arrow keys on the keypad Cause Solution The Num Lock key may be on Press the Num Lock key The Num Lock light should not be on if you want to use the arrow keys The Num Lock k...

Page 271: ...ear on the screen WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Table D 11 Solving Hardware Installation Problems A new device is not re...

Page 272: ... second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Memory is installed incorrectly or is bad CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate th...

Page 273: ...mmon causes and solutions for network problems are listed in the following table These guidelines do not discuss the process of debugging the network cabling Table D 12 Solving Network Problems Wake on LAN feature is not functioning Cause Solution Wake on LAN is not enabled To enable Wake on LAN in Windows XP 1 Select Start Control Panel 2 Double click Network Connections 3 Double click Local Area...

Page 274: ...tus within Windows such as Device Manager for driver load and the Network Connections applet within Windows for link status Network controller is disabled 1 Run Computer Setup and enable network controller 2 Enable the network controller in the operating system via Device Manager Network driver is not properly loaded Reinstall network drivers System cannot autosense the network Disable auto sensin...

Page 275: ...ed menu change the resource settings for the board The network controller requires drivers Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed The expansion board installed is a network card NIC and conflicts with the embedded NIC Under the Computer Setup Advanced menu change the resource settings for the board Network controller stops wo...

Page 276: ...ith the Management Engine ME enabled The ME uses 8MB of system memory in single channel mode or 16MB of memory in dual channel mode to download decompress and execute the ME firmware for Out of Band OOB third party data storage and other management functions Table D 13 Solving Memory Problems System will not boot or does not function properly after installing additional memory modules Cause Soluti...

Page 277: ...tion Memory is installed incorrectly or is bad 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Solving Processor Problems If you encounter processor problems common causes and solutions are listed in the following table Table D 14 Solving Processor Problems Poor performance is exper...

Page 278: ... Computer Setup Run the Computer Setup utility and disable Network Server Mode in Security Password Options Non bootable CD in drive Try a bootable CD in the drive Boot order not correct Run the Computer Setup utility and change boot sequence in Storage Boot Order Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized...

Page 279: ...W drive cannot read a disc or takes too long to start Cause Solution Media has been inserted upside down Re insert the media with the label facing up The DVD ROM drive takes longer to start because it has to determine the type of media played such as audio or video Wait at least 30 seconds to let the DVD ROM drive determine the type of media being played If the disc still does not start read the o...

Page 280: ...le is selected for Front USB Ports and Rear USB Ports under Security Device Security The device was not properly seated before power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage Boot Order Removable Med...

Page 281: ...roblems If you encounter Internet access problems consult your Internet Service Provider ISP or refer to the common causes and solutions listed in the following table Table D 18 Solving Internet Access Problems Unable to connect to the Internet Cause Solution Internet Service Provider ISP account is not set up properly Verify Internet settings or contact your ISP for assistance Modem is not set up...

Page 282: ... 3 On the General tab click the Delete Cookies button Cannot automatically launch Internet programs Cause Solution You must log on to your ISP before some programs will start Log on to your ISP and launch the desired program Internet takes too long to download Web sites Cause Solution Modem is not set up properly Verify that the modem is connected and communicating properly Windows XP 1 Select Sta...

Page 283: ... device drivers have been installed If you have installed an operating system other than the factory installed operating system check to be sure it is supported on the system If you encounter software problems see the applicable solutions listed in the following table Table D 19 Solving Software Problems Computer will not continue and no HP logo screen has appeared Cause Solution POST error has oc...

Page 284: ... and restart the computer Contacting Customer Support For help and service contact an authorized reseller or dealer To locate a reseller or dealer near you visit http www hp com NOTE If you take the computer to an authorized reseller dealer or service provider for service remember to provide the setup and power on passwords if they are set Refer to the number listed in the warranty or in the Suppo...

Page 285: ...15 E16 E17 E25 E49 JP49 Boot block header jumper Boot block recovery header ROM recovery header LAN IEEE test header CPLD programming header Clear Password header jumper E50 J7 J9 J10 J11 Clear CMOS header RJ45 jack Stacked RJ45 Dual USB Quad stacked USB First IEEE 1394 connector J12 J13 J14 J20 29 J30 J31 J35 Second IEEE 1394 connector SPDIF input SPDIF output PCI slots PCI extender slot male PCI...

Page 286: ... jack J73 J74 J75 J76 J77 Line in jack Line out jack Headphone jack Volume control Double stacked headphone Bottom microphone Top connector J78 J80 J81 J82 J83 J101 Double stacked line in Top line out Bottom connector Stacked serial audio connector Primary double stack USB Top Port 2 Bottom Port 1 Secondary double stack USB Top Port 4 Bottom Port 3 Triple stacked audio jack line in line out headph...

Page 287: ... chassis fan header P12 P13 P15 P16 P17 Alert on LAN connector VRM module footprint AUI connector Fan command fan sink header may be 2 or 4 pin Digital audio expansion header P18 P19 P20 P21 P22 SPDIF internal input header SPDIF internal output header Primary IDE connector Secondary IDE MultiBay connector Header for NEWCARD P23 P24 P25 P26 P27 Header for front panel audio Header for front panel US...

Page 288: ...ry CPU fan header for fansink P80 P81 P82 P83 P84 Primary Serial Attached SCSI SAS connector Second Serial Attached SCSI SAS connector Third Serial Attached SCSI SAS connector Fourth Serial Attached SCSI SAS connector Fifth Serial Attached SAS connector P85 P86 P87 P101 P106 P124 Sixth Serial Attached SAS connector Seventh Serial Attached SAS connector Eighth Serial Attached SAS connector Security...

Page 289: ...ROM SO16 footprint TMDS controller Parallel port diode array First serial port transceiver U32 U40 U46 U50 U51 U52 Second serial port transceiver TPM controller VRD controller USB front port power switch First USB rear port power switch Second USB rear port power switch U53 XBT XMM1 XMM2 XMM5 XU1 Third USB rear port power switch Battery socket Memory slot Following memory slots Processor socket XU...

Page 290: ...al Secondary SMT system clock crystal Y3 Y4 Y5 H5 Y6 L1 5 Primary NIC clock crystal Secondary NIC clock crystal RTC clock crystal tie down SATA to PATA crystal USB chokes 278 Appendix E System Board and Riser Board Reference Designators ...

Page 291: ...F 22 to 140 F 10 to 35 C 30 to 60 C NOTE Operating temperature is derated 1 0 C per 300 m 1000 ft to 3000 m 10 000 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Relative Humidity noncondensing Operating Nonoperating 38 7 C max wet bulb 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized ...

Page 292: ...pecifications Table F 2 Specifications Desktop Dimensions in the desktop position Height Width Depth 3 95 in 13 3 in 14 9 in 10 0 cm 33 8 cm 37 8 cm Approximate Weight 19 lb 8 6 kg Weight Supported maximum distributed load in desktop position 77 lb 35 kg Temperature Range Operating Nonoperating 50 to 95 F 22 to 140 F 10 to 35 C 30 to 60 C NOTE Operating temperature is derated 1 0 C per 300 m 1000 ...

Page 293: ...ions Desktop Dimensions in the desktop position Height Width Depth depth will increase if the computer is equipped with a port security bracket 2 60 in 9 90 in 10 00 in 6 6 cm 25 1 cm 25 4 cm Approximate Weight 6 95 lb 3 15 kg Weight Supported maximum distributed load in desktop position 77 lb 35 kg Temperature Range values subject to change with increasing altitude above sea level Operating Nonop...

Page 294: ...d Input Current maximum 1 2 2A 100VAC 1 1A 200VAC 1 This system utilizes an active power factor corrected external power supply This allows the system to pass the CE mark requirements for use in the countries of the European Union The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch Table F 3 Specifications continued 282 Ap...

Page 295: ...able lock provision 49 cable management CMT 73 SFF 137 USDT 190 cable pinouts SATA data 52 SATA power 52 cautions AC power 54 cables 61 cooling fan 60 electrostatic discharge 56 keyboard cleaning 59 keyboard keys 60 CD ROM connector pin assignments 218 CD ROM or DVD problems 266 change notification 32 changing computer configuration 113 115 changing operating systems support 39 changing password 4...

Page 296: ...ower button 38 DVI pin assignments 223 E electrostatic discharge ESD preventing damage 56 entering power on password 44 setup password 44 error codes 226 233 messages 227 eSATA port CMT removal and replacement 103 ethernet AUI pin assignments 213 BNC pin assignments 212 RJ 45 pin assignments 213 expansion card installing 79 132 removing 79 132 slot locations 79 132 expansion slot cover removing 80...

Page 297: ... line out audio pin assignments 215 locking Smart Cover Lock 48 locks cable lock 66 121 179 front bezel 125 HP Business PC Security Lock 68 123 180 padlock 67 122 180 Smart Cover Lock 64 119 M Management Technology 30 media card reader installing 91 150 removing 87 147 Media Card Reader problems 249 memory installing 75 77 128 populating sockets 76 129 specifications 75 128 memory module installin...

Page 298: ...nt CMT battery 110 CMT eSATA port 103 CMT fan shroud 105 CMT front chassis fan 107 CMT front I O device 100 CMT heatsink 104 CMT power supply 108 CMT processor 106 CMT rear chassis fan 102 CMT speaker 101 CMT system board 109 port cover 200 SFF backwall 172 SFF battery 173 SFF drives 139 SFF fan shroud 161 SFF front fan 162 SFF front I O device 165 SFF heatsink 167 SFF hood sensor 163 SFF power su...

Page 299: ... FailSafe Key ordering 48 Smart Cover Lock FailSafe Key 48 locking 48 SFF removal and replacement 166 unlocking 48 Smart Cover Sensor protection levels 47 setting 47 SODIMMs installing 186 specifications 186 software Altiris AClient 24 Altiris Client Management Suite 29 Altiris Deployment Solution Agent 24 asset tracking 40 backing up 21 deployment 23 Drive Protection System 49 HP Backup and Recov...

Page 300: ...emoval and replacement 193 preparation for disassembly 178 processor removal and replacement 205 rear fan removal and replacement 203 speaker removal and replacement 202 system board connections 191 system board removal and replacement 206 V ventilation proper 58 Verdiem Surveyor 32 W Wake on LAN feature 261 Web sites Altiris Client Management Suite 29 BIOS download 33 Configuration Management 24 ...

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