D–10
376220-001
Service Reference Guide, dc5100
Solving MultiBay Problems
Parallel ATA (PATA) hard
drive does not perform
optimally.
Using the wrong cable
for the drive type.
Reinstall the second Ultra ATA hard
drive using an 80-conductor cable
(standard on select models.)
Both slow and fast
UATA devices are on
the same data cable.
Connect slower UATA devices to a
separate data cable connected to
the secondary IDE (ATA) controller.
Computer will not start.
Hard drive is damaged.
Observe the beeps and LED lights
on the front of the computer. See
Appendix C “POST Error
Messages”.
Computer seems to be
locked up.
Program in use has
stopped responding to
commands.
1. Attempt the normal Windows
“Shut Down” procedure.
2. Press the power button for
four or more seconds to turn off
the power.
3. Restart the computer using the
power button.
Solving Hard Drive Problems
(Continued)
Problem
Cause
Solution
Solving MultiBay Problems
Problem
Cause
Solution
Drive not found.
You attempted to hot
plug a removable
hard drive that has
DriveLock security
enabled. (This feature
supported on select
models only.)
Shut down Windows and turn off
the computer. Insert the drive into
the MultiBay, if it is not already
inserted. Turn on the computer.
MultiBay is hidden in
Computer Setup.
Enter Computer Setup and set
MultiBay to
Device Available
in
Security > Device Security
.
