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Troubleshooting Guide

Contents

Solving Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   2–32
Solving Processor Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   2–33
Solving CD-ROM and DVD Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   2–34
Solving DiskOnKey Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   2–36
Solving Internet Access Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   2–36
Solving Software Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   2–40
Contacting Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   2–41

A POST Error Messages

POST Numeric Codes and Text Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  A–2
POST Diagnostic Front Panel LEDs and Audible Codes . . . . . . . . . . . . . . . . . . . . . .  A–12

B Password Security and Resetting CMOS

Resetting the Password Jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  B–2
Clearing and Resetting the CMOS  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  B–3

Using the CMOS Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  B–3
Using Computer Setup to Reset CMOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  B–5

C Drive Protection System (DPS)

Accessing DPS Through Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . .  C–2
Accessing DPS Through Computer Setup  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  C–3

D Setting up Analog/Digital Audio Output

Microsoft Windows 2000  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  D–1
Microsoft Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  D–2

Index

Summary of Contents for Compaq d325

Page 1: ...iness Desktops d530 d330 and d325 Models Document Part Number 312969 002 May 2003 This guide provides helpful hints and solutions for troubleshooting the above products as well as scenarios for possible hardware and software problems ...

Page 2: ... warranty of any kind including but not limited to the implied warranties of merchantability and fitness for a particular purpose and is subject to change without notice The warranties for HP products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an additional warranty This document contains proprietary inform...

Page 3: ... Installing or Upgrading Remote Diagnostics Enabling Agent 1 12 Running the Remote Diagnostics Enabling Agent 1 12 Protecting the Software 1 12 Restoring the Software 1 12 2 Troubleshooting Without Diagnostics Safety and Comfort 2 1 Before You Call for Technical Support 2 2 Helpful Hints 2 3 Solving General Problems 2 5 Solving Power Supply Problems 2 8 Solving Diskette Problems 2 11 Solving Hard ...

Page 4: ...ages POST Numeric Codes and Text Messages A 2 POST Diagnostic Front Panel LEDs and Audible Codes A 12 B Password Security and Resetting CMOS Resetting the Password Jumper B 2 Clearing and Resetting the CMOS B 3 Using the CMOS Button B 3 Using Computer Setup to Reset CMOS B 5 C Drive Protection System DPS Accessing DPS Through Diagnostics for Windows C 2 Accessing DPS Through Computer Setup C 3 D S...

Page 5: ...every screen of the utility can be saved to a file or printed To test all subsystems you must log in as the administrator If you do not log in as the administrator you will be unable to test some subsystems The inability to test a subsystem will be indicated by an error message under the subsystem name in the Test window or by shaded check boxes that cannot be selected Use Diagnostics for Windows ...

Page 6: ...ws is installed 1 Access the location of the Diagnostics icons In Windows 2000 Professional select Start Settings Control Panel In Windows XP Home or Windows XP Professional select Start Control Panel Performance and Maintenance 2 Look through the displayed icons If icons for Configuration Record and Diagnostics for Windows are included the Diagnostics for Windows utility is installed If icons for...

Page 7: ... Diagnostics for Windows Next button then follow the instructions on the screen In either Windows XP or Windows 2000 if the Setup Software icon is not on the Desktop or in the Start menu run the Setup program from the C CPQAPPS DIAGS directory or select Start Run and type the following in the command line C CPQAPPS DIAGS SETUP 3 Click Next to install Diagnostics for Windows 4 After the program has...

Page 8: ... down menu or the appropriate icon on the toolbar As you move the cursor over the toolbar icons the corresponding category name displays near the cursor 3 To display more detailed information in a selected category click More in the Information Level box in the lower left corner of the window or click Level at the top of the screen and select More 4 Review print and or save this information as nee...

Page 9: ...r contains a row of icons for each of the following categories of information about the computer System System board ROM date and time information Asset Control Asset tag system serial number and processor information Input Devices Keyboard mouse and joystick s information Communication Ports in system and information about each Storage Storage drives in system and information about each Graphics ...

Page 10: ...splays a log of tests for each device Error The Error window displays any errors that occurred during device testing The window lists the device being tested the type and number of errors and the error code Running Diagnostic Tests in Diagnostics for Windows To run diagnostic tests 1 Click Start HP Information Center Diagnostics for Windows You can also select the Diagnostics for Windows icon loca...

Page 11: ...essage under the subsystem name in the Test window or by shaded boxes that cannot be checked 4 Select Interactive Mode or Unattended Mode In Interactive Mode the diagnostic software will prompt you for input during tests that require it Some tests require interaction and will display errors or halt testing if selected in conjunction with Unattended Mode Interactive Mode provides maximum control ov...

Page 12: ...ton to save an Error tab report 8 To print a test report If the report is on the Log tab select File Save As then print the file from the selected folder If the report is on the Error tab select the Error tab Print button 9 If errors are found click the Error tab to display more detailed information and recommended actions By following the recommended actions you may be able to solve some problems...

Page 13: ...n maximizing the computer availability The information obtained by the utility is useful in troubleshooting system problems and streamlines the service process by enabling quick and easy identification of system configurations which is the first step in resolving service cases The Configuration Record gathers information automatically on the hardware and operating system software to deliver a comp...

Page 14: ...d utility has two view options Show Changed Items Only and Show All The default view is Show Changed Items Only therefore all the text is displayed in the color red since it shows only the differences Switching to Show All displays the complete comprehensive view of the system 2 The default view is Show Changed Items Only To view all the information gathered by Configuration Record click View at t...

Page 15: ...n and provides the ability to perform tests remotely to diagnose computer problems In addition the Remote Diagnostics Enabling Agent identifies any computer hardware device problems signaled by the HP Management Agents These hardware devices are automatically selected for testing by the Remote Diagnostics Enabling Agent Use of Remote Diagnostics Enabling Agent reduces the time and effort needed to...

Page 16: ... or the Configuration Record in a browser window Both of these utilities can be run remotely or locally 2 To exit Remote Diagnostics click File and then click Close Protecting the Software To protect software from loss or damage you should keep a backup copy of all system software applications and related files stored on the hard drive See the operating system or backup utility documentation for i...

Page 17: ... Self Test POST at startup refer to Appendix A POST Error Messages Safety and Comfort Å WARNING Misuse of the computer or failure to establish a safe and comfortable work environment may result in discomfort or serious injury Refer to the Safety Comfort Guide on the Documentation Library CD and available on the Web site at www hp com ergo for more information on choosing a workspace and creating a...

Page 18: ...ut the monitor with a monitor that you know is functioning properly If you are working on a network plug another computer with a different cable into the network connection There may be a problem with the network plug or cable If you recently added new hardware remove the hardware and see if the computer functions properly If you recently installed new software uninstall the software and see if th...

Page 19: ...turned on and the green power light is on Check to see that the monitor is turned on and the green monitor light is on Look for flashing LEDs on the front of the computer The flashing lights are error codes that will help you diagnose the problem Refer to Appendix A POST Error Messages for more information Turn up the brightness and contrast controls of the monitor if the monitor is dim Press and ...

Page 20: ... have installed an operating system other than the factory installed operating system check to be sure that it is supported on the system If the system has multiple video sources embedded PCI or AGP adapters installed embedded video on select models only and a single monitor the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter During boot the oth...

Page 21: ...re than four seconds Otherwise the computer will shut down and you will lose your data Computer date and time display is incorrect RTC real time clock battery may need to be replaced Connecting the computer to a live AC outlet prolongs the life of the RTC battery First reset the date and time under Control Panel Computer Setup can also be used to update the RTC date and time If the problem persist...

Page 22: ...he hard drive to create more space on the hard drive Computer powered off automatically and the Power LED flashes Red two times once every second followed by a two second pause Processor thermal protection activated A fan may be blocked or not turning OR The heatsink is not properly attached to the processor 1 Ensure that the computer air vents are not blocked and the processor cooling fan is runn...

Page 23: ...on the system board turns on 3 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply cables are properly connected to the system board 4 ...

Page 24: ... two times once every second followed by a two second pause Processor thermal protection activated A fan may be blocked or not turning OR The heatsink fan assembly is not properly attached to the processor 1 Ensure that the computer air vents are not blocked and the processor cooling fan is running 2 Open hood press the power button and see if the processor fan spins If the processor fan is not sp...

Page 25: ...ower supply cable is seated into the connector on the system board 3 Check if a device is causing the problem by removing ALL attached devices such as hard diskette or optical drives and expansion cards Power on the system If the system enters the POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Conti...

Page 26: ...d turns on 3 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply cables are properly connected to the system board 4 Check to see if th...

Page 27: ...select a drive Select File Properties Tools Under Error checking click Check Now Diskette is incorrectly inserted Remove diskette and reinsert Drive button is not pushed in Push in drive button Files on diskette are damaged Check the program diskettes Drive cable is not properly connected Reconnect drive cable Ensure that all four pins are connected Drive not found Cable is loose Reseat diskette d...

Page 28: ... reported When formatting a disk in MS DOS you may need to specify diskette capacity For example to format a 1 44 MB diskette type the following command at the MS DOS prompt FORMAT A F 1440 A problem has occurred with a disk transaction The directory structure is bad or there is a problem with a file In Windows 2000 and Windows XP right click Start click Explore and select a drive Select File Prop...

Page 29: ... diskette and press the Spacebar The computer should start up Diskette error has occurred Restart the computer by pressing the power button Nonsystem disk NTLDR missing message The system is trying to start from a nonbootable diskette Remove the diskette from the drive Cannot Boot to Diskette Diskette is not bootable Replace with a bootable diskette Diskette boot has been disabled in Computer Setu...

Page 30: ...m may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems section If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem If this is a newly in...

Page 31: ...ved MBR image To do so enter Setup and select Security Restore Master Boot Record System files missing or not properly installed Insert a bootable system diskette and restart Verify hard drive is partitioned and formatted Install system files for the appropriate operating system if necessary Hard drive boot has been disabled in Computer Setup Run Computer Setup and enable the hard drive entry in t...

Page 32: ...Messages to determine possible causes See the Worldwide Limited Warranty for details Computer seems to be locked up Program in use has stopped responding to commands Attempt the normal Windows Shut Down procedure If this fails press the power button for four or more seconds to turn off the power To restart the computer press the power button again Solving Hard Drive Problems Continued Problem Caus...

Page 33: ... blanking utility installed or energy saver features are enabled Press any key or click the mouse button and if set type your password System ROM is bad system is running in FailSafe Boot Block mode indicated by eight beeps Reflash the ROM using a ROMPaq diskette See the FailSafe Boot Block ROM section of the Desktop Management Guide for more information You are using a fixed sync monitor and it w...

Page 34: ...anel double click the Display icon and select the Settings tab 4 Use the sliding control to reset the resolution Power LED flashes Red six times once every second followed by a two second pause and the computer beeps six times Pre video graphics error For systems with a graphics card 1 Reseat the graphics card Power on the system 2 Replace the graphics card 3 Replace the system board For systems w...

Page 35: ...to the computer 2 In a two monitor system or if another monitor is in close proximity be sure the monitors are not interfering with each other s electromagnetic field by moving them apart 3 Fluorescent lights or fans may be too close to the monitor Monitor needs to be degaussed Degauss the monitor Refer to the documentation that came with the monitor for instructions Vibrating or rattling noise co...

Page 36: ...hronization of the graphics card 1 Select the monitor s Auto Adjustment option in the monitor s on screen display menu 2 Manually synchronize the Clock and Clock Phase on screen display functions To download a SoftPaq that will assist you with the synchronization go to the following Web site select the appropriate monitor and download either SP20930 or SP22333 www hp com support Certain typed symb...

Page 37: ...rned on Turn on the external speakers External speakers plugged into the wrong audio jack See the sound card documentation for proper speaker connection Audio cable not connected Connect audio cable between CD or DVD ROM drive and the system board Digital CD audio is not enabled Enable digital CD audio 1 From the Control Panel select System 2 On the Hardware tab click the Device Manager button 3 R...

Page 38: ... data Noise or no sound comes out of the speakers or headphones Computer may not be detecting the correct speaker headphone type or output or analog to digital auto sense is not engaged 1 If you are using digital speakers that have a stereo jack and want the system to auto switch to digital use a stereo to mono adapter to properly engage the auto sense feature 2 If a stereo to mono adapter is not ...

Page 39: ...the output mode back to an auto sense or digital mode See Appendix D Setting up Analog Digital Audio Output for additional information Sound cuts in and out Processor resources are being used by other open applications Shut down all open processor intensive applications Computer appears to be locked up while recording audio The hard disk may be full Before recording make sure there is enough free ...

Page 40: ...ess of the printer being used If the printer works reload the printer driver If you are on a network you may not have made the connection to the printer Make the proper network connections to the printer Printer may have failed Run printer self test Printer will not turn on The cables may not be connected properly Reconnect all cables and check the power cord and electrical outlet Printer prints g...

Page 41: ...is complete reconnect the keyboard to the back of the computer and restart the computer Program in use has stopped responding to commands Shut down your computer using the mouse and then restart the computer Keyboard needs repairs See the Worldwide Limited Warranty for details Computer is in standby mode Press the power button to resume from standby mode ÄCAUTION When attempting to resume from sta...

Page 42: ... is complete plug the mouse connector into the back of the computer or the keyboard and restart the computer Program in use has stopped responding to commands Shut down the computer using the keyboard and then restart the computer Mouse needs repairs See the Worldwide Limited Warranty for details Computer is in standby mode Press the power button to resume from standby mode ÄCAUTION When attemptin...

Page 43: ...hat the device is properly and securely connected and that pins in the connector are not bent down Cable s of new external device are loose or power cables are unplugged Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down Power switch of new external device is not turned on Turn off the computer turn on the external device then turn ...

Page 44: ...es Red five times once every second followed by a two second pause and the computer beeps five times Memory is installed incorrectly or is bad 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Power LED flashes Red six times once every second followed by a two second pause and the com...

Page 45: ...tatus link light does not turn on or it never flashes The network status light is supposed to flash when there is network activity No active network is detected Check cabling and network equipment for proper connection Network controller is not set up properly Use the Network control application to verify that the device is working properly See the Network Communications Guide Network driver is no...

Page 46: ... that the driver parameters match the configuration of the network controller Make sure the correct network client and protocol is installed The network controller is not configured for this computer Select the Network icon in the Control Panel and configure the network controller Network controller stopped working when an expansion board was added to the computer Network controller interrupt is s...

Page 47: ...authorized service provider New network card will not boot New network card may be defective or may not meet industry standard specifications Install a working industry standard NIC or change the boot sequence to boot from another source Cannot connect to network server when attempting Remote System Installation The network controller is not configured properly Verify Network Connectivity that a D...

Page 48: ...dule with the correct industry standard device for the computer On some models ECC and non ECC memory modules cannot be mixed Out of memory error Memory configuration may not be set up correctly Use the Device Manager to check memory configuration You have run out of memory to run the application Check the application documentation to determine the memory requirements Memory count during POST is w...

Page 49: ...lace third party memory with HP memory 4 Replace the system board Solving Memory Problems Continued Problem Cause Solution Solving Processor Problems Problem Cause Solution Poor performance is experienced Processor is hot 1 Make sure the airflow to the computer is not blocked 2 Make sure the fans are connected and working properly some fans only operate when needed 3 Make sure the processor heatsi...

Page 50: ...D ROM or DVD devices are not detected or driver is not loaded Drive is not connected properly or not properly configured See the documentation that came with the optional device Movie will not play in the DVD drive Movie may be regionalized for a different country See the documentation that came with the DVD drive Decoder software is not installed Install decoder software Cannot eject compact disc...

Page 51: ...ns listed for this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit available from most computer stores Windows does not detect the CD ROM or DVD ROM drive 1 Use Device Manager to remove or uninstall the device in question 2 Restart the computer and let Windows detect the CD or DVD driver Recording audio CDs is difficult or impossible Wrong or poor quality media type 1 Try usin...

Page 52: ...nge the default drive letter for the DiskOnKey in Windows XP The computer boots to DOS after making a bootable DiskOnKey DiskOnKey is bootable Install the DiskOnKey after the operating system boots Solving Internet Access Problems Problem Cause Solution Unable to connect to the Internet Internet Service Provider ISP account is not set up properly Verify Internet settings or contact your ISP for as...

Page 53: ...ess is not configured properly Contact your ISP for the correct IP address Cookies are corrupted A cookie is a small piece of information that a Web server can store temporarily with your Web browser This is useful for having your browser remember some specific information that the Web server can later retrieve Windows 2000 1 Select Start Settings Control Panel 2 Double click Internet Options 3 On...

Page 54: ... click System 3 Click the Hardware tab 4 In the Device Manager area click the Device Manager button 5 Double click Ports COM LPT 6 Right click the COM port your modem uses then click Properties 7 Under Device status verify that the modem is working properly 8 Under Device usage verify the modem is enabled 9 If there are further problems click the Troubleshoot button and follow the on screen instru...

Page 55: ... 2 Double click System 3 Click the Hardware tab 4 In the Device Manager area click the Device Manager button 5 Double click Ports COM LPT 6 Right click the COM port your modem uses then click Properties 7 Under Device status verify that the modem is working properly 8 Under Device usage verify the modem is enabled 9 If there are further problems click the Troubleshoot button and follow the on scre...

Page 56: ...sing a problem See the Desktop Management Guide on the Documentation Library CD for more information If you encounter software problems see the applicable solutions listed in the following table Solving Software Problems Problem Cause Solution Computer will not start System files may be damaged Observe the beeps and LED lights on the front of the computer See Appendix A POST Error Messages to dete...

Page 57: ...omer Support For help and service contact an authorized reseller or dealer To locate a reseller or dealer near you visit www hp com If you take the computer to an authorized reseller dealer or service provider for service remember to provide the setup and power on passwords if they are set ...

Page 58: ... Messages Enabled mode during POST press any key except F10 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Boot runs all of the ROM based system t...

Page 59: ...r expansion board option ROM checksum 1 Verify the correct ROM 2 Flash the ROM if needed 3 If an expansion board was recently added remove it to see if the problem remains 4 Clear CMOS See Appendix B Password Security and Resetting CMOS 5 If the message disappears there may be a problem with the expansion card 6 Replace the system board 102 System Board Failure DMA or timers 1 Clear CMOS See Appen...

Page 60: ...eset the date and time under Control Panel Computer Setup can also be used to update the RTC date and time If the problem persists replace the RTC battery See the Hardware Reference Guide for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement CMOS jumper may not be properly installed Check for proper placement of the CMOS jumper if appl...

Page 61: ...her memory socket 3 Replace memory module if problem persists 212 Failed Processor Processor has failed to initialize 1 Reseat the processor in its socket 2 If the processor does not respond replace it 213 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verif...

Page 62: ...ed 3 Replace the keyboard 4 Replace the system board 401 Parallel Port 1 Address Assignment Conflict IRQ address conflicts with another device Reset the IRQ 402 Parallel Port 2 Address Assignment Conflict IRQ address conflicts with another device Reset the IRQ 403 Parallel Port 3 Address Conflict Detected IRQ address conflicts with another device Reset the IRQ 404 Parallel Port Address Conflict De...

Page 63: ...PU fan is not connected or may have malfunctioned 1 Reseat CPU fan 2 Replace CPU fan 512 Chassis Rear Chassis or Front Chassis Fan not Detected Chassis rear chassis or front chassis fan is not connected or may have malfunctioned 1 Reseat chassis rear chassis or front chassis fan 2 Replace chassis rear chassis or front chassis fan 514 CPU or Chassis Fan not Detected CPU or chassis fan is not connec...

Page 64: ... 612 Secondary Floppy Port Address Assignment Conflict Configuration error 1 Run Computer Setup 2 Remove expansion cards 3 Clear CMOS See Appendix B Password Security and Resetting CMOS 660 Display cache is detected unreliable Integrated graphics controller display cache is not working properly and will be disabled Replace system board if minimal graphics degrading is an issue 912 Computer Cover H...

Page 65: ...s not been reinstalled properly in the system Reinsert riser card 1151 Serial Port A Address Conflict Detected Both external and internal serial ports are assigned to COM1 1 Remove any serial port expansion cards 2 Clear CMOS See Appendix B Password Security and Resetting CMOS 3 Reconfigure card resources and or run Computer Setup or Windows utilities 1152 Serial Port B Address Conflict Detected B...

Page 66: ... MIDI Port Address Conflict Detected Device IRQ address conflicts with another device Reset the IRQ 1203 Game Port Address Conflict Detected Device IRQ address conflicts with another device Reset the IRQ 1720 SMART Hard Drive Detects Imminent Failure Hard drive is about to fail Some hard drives have a firmware patch that will fix an erroneous error message 1 Determine if hard drive is giving corre...

Page 67: ...em board 1800 Temperature Alert Internal temperature exceeds specification 1 Check that computer air vents are not blocked and the processor cooling fan is running 2 Verify processor speed selection 3 Replace the processor 4 Replace the system board 1801 Microcode Patch Error Processor is not supported by ROM BIOS Upgrade BIOS to proper version 1998 Master Boot Record has been Lost The previously ...

Page 68: ...e current bootable hard drive is not the same as the one that was present when MBR Security was enabled Run Computer Setup and either disable MBR security or save the MBR of the current bootable disk Invalid Electronic Serial Number Electronic serial number has become corrupted 1 Run Computer Setup If Setup already has data in the field or will not allow the serial number to be entered download fr...

Page 69: ...the front panel of the computer and refer to the following table to determine the front panel LED codes Recommended actions in the following table are listed in the order in which they should be performed Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On None Computer on None Green Power LED flashes every two seconds None Computer in ...

Page 70: ...make sure the fan s cable is plugged onto the system board header Ensure the fan is fully properly seated or installed 3 If fan is plugged in and seated properly but is not spinning then replace processor fan 4 Reseat processor heatsink and verify that the fan assembly is properly attached 5 Contact an authorized reseller or service provider Red Power LED stays on OR Red Power LED flashes three ti...

Page 71: ...s such as hard diskette or optical drives and expansion cards Power on the system If the system enters the POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 4 Replace the power supply 5 Replace the system board Red Pow...

Page 72: ...eplace the system board Red Power LED flashes seven times once every second followed by a two second pause 7 System board failure ROM detected failure prior to video Replace the system board Red Power LED flashes eight times once every second followed by a two second pause 8 Invalid ROM based on bad checksum 1 Reflash the ROM using a ROMPaq diskette See the ROM Flash section of the Desktop Managem...

Page 73: ...stem board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply cables are properly connected to the system board 4 Check to see if the 3 3 V_aux light on the sy...

Page 74: ...assword will give you access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to log in to the computer This is a useful feature for a network administrator If you forget the password for the computer there are two methods for clearing that password so you can gain access to the information on the computer Resetting ...

Page 75: ...pply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Ä CAUTION Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the ...

Page 76: ...uter and any external devices and disconnect the power cord from the power outlet 2 Disconnect the keyboard monitor and any other external equipment connected to the computer Å WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Ä CAUTION Wh...

Page 77: ...ng them in case they are needed later Back up is easily done through Computer Setup See the Computer Setup F10 Utility Guide for information on backing up the CMOS settings 4 Locate press and hold the CMOS button in for five seconds Make sure you have disconnected the AC power cord from the wall outlet The CMOS button will not clear CMOS if the power cord is connected CMOS button For assistance lo...

Page 78: ...er right corner of the screen press the F10 key Press Enter to bypass the title screen if necessary If you do not press the F10 key while the message is displayed you must turn the computer off then on again to access the utility A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced To reset CMOS to the factory default settings first set ti...

Page 79: ... use this information to help diagnose conditions that caused you to run the DPS software Running DPS will not affect any programs or data stored on the hard drive The test resides in the hard drive firmware and can be executed even if the computer will not boot to an operating system The time required to execute the test depends on the manufacturer and size of the hard drive in most cases the tes...

Page 80: ...t Complete Test and Custom Test 3 Select Custom Test A choice of two test modes is offered Interactive Mode and Unattended Mode 4 Select Interactive Test Storage Hard Drives 5 Select the specific drives to be tested Drive Protection System Test Begin Testing When the test has been completed one of three messages will be displayed for each of the drives tested Test Succeeded Completion Code 0 Test ...

Page 81: ...uter Setup Utilities menu File Storage Security Power and Advanced 3 Select Storage IDE DPS Self Test The screen will display the list of DPS capable hard drives that are installed on the computer If no DPS capable hard drives are installed the IDE DPS Self Test option will not appear on the screen 4 Select the hard drive to be tested and follow the screen prompts to complete the testing process W...

Page 82: ...til you switch back to an auto sense or analog mode If you set analog as the Output Mode external digital speakers will not function until you change the output mode back to an auto sense or digital mode Microsoft Windows 2000 1 Click Start Settings Control Panel and double click the System icon to open the System Properties panel 2 Select Device Manager from the System Properties panel 3 Click th...

Page 83: ...ct the Hardware tab 3 Highlight the appropriate audio device 4 Click Properties to open up the Device Properties panel 5 Click the Properties tab 6 Click the next to Audio Devices to expand it 7 Highlight the appropriate driver by clicking it 8 Click Properties 9 Click Settings 10 Change the Output Mode to the desired setting 11 Click OK to close the Properties panel 12 Close the Control Panel ...

Page 84: ...tomer Support 2 2 2 41 D date and time display 2 5 Diagnostics for Windows detecting 1 2 installing 1 3 Menu Bar 1 5 overview 1 1 running tests 1 6 Tool Bar 1 5 disk controller failure A 10 Drive Protection System DPS accessing C 2 overview C 1 E error codes A 1 F flashing LEDs A 12 floppy port A 7 Full Boot A 1 G game port A 9 general problems 2 5 H helpful hints 2 3 J jumper settings 2 14 K keyb...

Page 85: ... and DVD 2 34 diskette 2 11 DiskOnKey 2 36 display 2 17 general 2 5 hard drive 2 14 installing hardware 2 27 Internet access 2 36 keyboard 2 25 memory 2 32 minor 2 3 mouse 2 26 network 2 29 optical drives 2 34 power supply 2 8 printer 2 24 software 2 40 processor error codes A 4 A 8 Q Quick Boot A 1 R Remote Diagnostics Enabling Agent installing 1 12 overview 1 11 running 1 12 resetting CMOS B 1 p...

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