HP Compaq CQ10-420 Maintenance And Service Manual Download Page 111

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18.

Remove the backlight from the backlight frame.

19.

Disconnect the display cable

(1)

from the LCD panel.

20.

Remove the screws

(2)

that secure the LCD panel to the display rear panel.

21.

Release the LCD panel

(3)

from the display rear panel.

22.

Release the tape

(4)

that secures the LCD panel to the display rear panel.

23.

Remove the LCD panel.

24.

Recycle the LCD panel and backlight.

Display 101

Summary of Contents for Compaq CQ10-420

Page 1: ...HP Mini 110 and Compaq Mini CQ10 Maintenance and Service Guide ...

Page 2: ...e information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition August 2010 Document...

Page 3: ...MSG revision history Revision Publication Date Description A August 2010 Updated spare parts throughout MSG iii ...

Page 4: ...iv MSG revision history ...

Page 5: ...ow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of In...

Page 6: ...vi Safety warning notice ...

Page 7: ...s catalog 14 Service tag 14 Computer major components 15 Display assembly components 22 Mass storage devices 24 Miscellaneous parts 25 Sequential part number listing 26 4 Removal and replacement procedures 31 Preliminary replacement requirements 31 Tools required 31 Service considerations 31 Plastic parts 31 Cables and connectors 32 Drive handling 32 Grounding guidelines 33 Electrostatic discharge...

Page 8: ... Utility 75 Changing the language of Setup Utility 75 Navigating and selecting in Setup Utility 76 Displaying system information 76 Restoring default settings in Setup Utility 76 Exiting Setup Utility 77 Setup Utility Menus 77 Main Menu 77 Security Menu 77 System Configuration Menu 78 Diagnostics Menu 78 6 Backup and recovery 79 Windows 7 79 Backing up and recovering using Roxio BackOnTrack 79 Cre...

Page 9: ...ion on the hard drive select models only 86 Windows XP 87 Backing up your information 87 Creating a copy of the hard drive 88 Performing a recovery 88 Using the Disaster Recovery Utility 89 Downloading and extracting the Disaster Recovery utility 89 Restoring your hard drive image 89 Using the Instant Restore utility 90 Using the Instant Restore utility when the operating system is functioning 90 ...

Page 10: ...x ...

Page 11: ...83 GHz processor with 512 KB level 2 cache 667 MHz FSB 6 5W TDP without WWAN module Intel Atom N455 1 66 GHz processor with 512 KB level 2 cache 667 MHz FSB without WWAN module Intel Atom N475 1 83 GHz processor with 512 KB level 2 cache 667 MHz FSB 6 5 TDP without WWAN module Chipset Intel NM10 Express Graphics Intel Graphics Media Accelerator 3150 universal memory architecture UMA graphics subsy...

Page 12: ...OTE Supported only on computers with Windows 7 320 GB NOTE Supported only on computers with Windows 7 Optical drive Supports external USB optical drives only Diskette drive Supports external USB diskette drives only Audio Visual HD audio Supports BEATS audio driver Integrated 1 5 w speakers 2 Fixed integrated digital microphone Fixed Integrated VGA webcam 640 480 resolution up to 30 frames per sec...

Page 13: ...ivity lights USB 2 3 VGA supporting up to 1600 x 900 external resolution 60Hz hot plug unplug and auto detection for correct output to wide aspect vs standard aspect video 3 pin AC power Keyboard pointing device 93 flat style keyboard HP Clikpad TouchPad with multi touch gesture support No numeric pad supported TouchPad with 2 TouchPad buttons and 2 way scrolling taps enabled and some gestures ena...

Page 14: ...me Basic 32 Windows 7 Starter 32 Windows XP Home SP3 ultra low cost personal computer ULCPC edition Support for HP QuickWeb FreeDOS Serviceability End user replaceable parts AC adapter Battery system Hard drive Memory module WLAN module WWAN module 4 Chapter 1 Product description ...

Page 15: ...e standard features on most computer models To see a list of hardware installed in the computer in Windows follow these steps 1 Select Start My Computer 2 In the left pane of the System Tasks window select View system information 3 Select Hardware tab Device Manager You can also add hardware or modify computer configurations using Device Manager Identifying the hardware 5 ...

Page 16: ...one Moves the pointer and selects or activates items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 6 Chapter 2 External component identification ...

Page 17: ... 2 Mute light On Speaker sound is off 3 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE Wireless devices are enabled at the factory Off All wireless devices are off Top components 7 ...

Page 18: ...3 Windows logo key Displays the Windows Start menu on computers using the Windows operating system 4 Windows applications key Displays a shortcut menu for items beneath the pointer 5 Arrow keys Scroll the page up or down or when pressed in combination with the fn key move to the beginning or end of the document 6 Action keys Execute frequently used system functions Front components 8 Chapter 2 Ext...

Page 19: ...ow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 Speaker Produces sound Front components 9 ...

Page 20: ...turn on the computer When the computer is on briefly slide the switch to initiate Sleep When the computer is in the Sleep state briefly slide the switch to exit Sleep When the computer is in Hibernation slide the switch briefly to exit Hibernation If the computer has stopped responding and Windows shutdown procedures are ineffective slide and hold the power switch for at least 4 seconds to turn of...

Page 21: ...external power 3 External monitor port Connects an external VGA monitor or projector 4 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 5 Drive light Blinking white The hard drive is being accessed 6 USB port Connects an op...

Page 22: ...nd captures still photographs To use the webcam in Windows select Start HP HP MediaSmart HP MediaSmart Webcam 5 Internal microphone Records sound The antennas are not visible from the outside of the computer For optimal transmission keep the area immediately around the antennas free from obstructions To see wireless regulatory notices refer to the section of the Regulatory Safety and Environmental...

Page 23: ...Bottom components item Component Description 1 Battery release latches 2 Release the battery from the battery bay 2 Battery bay Holds the battery Bottom components 13 ...

Page 24: ...his is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the device 5 Model description select models on...

Page 25: ...Computer major components Computer major components 15 ...

Page 26: ... display panel non PMMA in blue 622657 001 10 1 in WSVGA AntiGlare display panel non PMMA with WWAN in blue 622659 001 10 1 in WSVGA AntiGlare display panel non PMMA with WWAN in red 622658 001 2 Keyboard includes cable With textured surface For use in Japan 608769 291 For use in Taiwan 608769 AB1 For use in South Korea 608769 AD1 For use in Thailand 608769 281 For use in Slovenia 608769 BA1 For u...

Page 27: ...ith 512 KB level 2 cache 667 MHz FSB 6 5 TDP 618874 001 Intel Atom N450 1 66 GHz processor with 512 KB level 2 cache 667 MHz FSB without WWAN module 621300 001 Intel Atom N470 1 83 GHz processor with 512 KB level 2 cache 667 MHz FSB 6 5W TDP without WWAN module 621301 001 Intel Atom N455 1 66 GHz processor with 512 KB level 2 cache 667 MHz FSB without WWAN module 621302 001 Intel Atom N475 1 83 GH...

Page 28: ...l Guinea Eritrea Estonia Ethiopia Fiji Finland France French Guiana Gabon Gambia Georgia Germany Ghana Gibraltar Greece Grenada Guadeloupe Guatemala Guinea Guinea Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Ireland Israel Italy the Ivory Coast Jamaica Jordan Kazakhstan Kenya Kiribati Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Liechtenstein Lithuania Luxembourg Macedonia Madaga...

Page 29: ... United Kingdom Uruguay Uzbekistan Vanuatu Venezuela Vietnam Yemen Zaire Zambia and Zimbabwe 593836 001 For use in Afghanistan Albania Algeria Andorra Angola Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan the Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil the British Virgin Islands Brunei Bulg...

Page 30: ...enezuela Vietnam Yemen Zaire Zambia and Zimbabwe 602992 001 For use in Afghanistan Albania Algeria Andorra Angola Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan the Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil the British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cameroon Cape Verd...

Page 31: ...0 rpm 608763 001 320 GB 5400 rpm 608764 001 18 Service cover In Black 607750 001 In White 607751 001 In Black for use only with Compaq Mini CQ10 computer models hinge caps attached 607753 001 In Red 622660 001 In Blue 622661 001 Computer major components 21 ...

Page 32: ... includes WLAN antenna transceivers and cables and WWAN antenna transceivers and cables For use only with HP Mini 110 computer models 607749 001 For use only with Compaq Mini CQ10 computer models 607752 001 2 Webcam microphone module 607748 001 3 Display panel 10 1 in WSVGA AntiGlare standard display assembly in black 607744 001 10 1 in WSVGA AntiGlare standard display assembly in white 607745 001...

Page 33: ...6 001 10 1 in WSVGA AntiGlare display panel non PMMA in blue 622657 001 10 1 in WSVGA AntiGlare display panel non PMMA with WWAN in blue 622659 001 10 1 in WSVGA AntiGlare display panel non PMMA with WWAN in red 622658 001 4 Display Hinge Kit includes left and right display hinges 609907 001 5a Display panel cable includes webcam microphone module cable 607755 001 5b WWAN antenna cables included i...

Page 34: ...OTE Each hard drive spare part kit includes a cable adapter bracket and 4 isolators Item Description Spare part number 1 Hard drive 250 GB 5400 RPM 608763 001 320 GB 5400 RPM 608764 001 24 Chapter 3 Illustrated parts catalog ...

Page 35: ...in Israel 490371 BB1 For use in Italy 490371 061 For use in Japan 490371 291 For use in the People s Republic of China 490371 AA1 For use in Singapore and the United Kingdom 490371 031 For use in South Africa 490371 AR1 For use in South Korea 490371 AD1 For use in Switzerland 490371 111 For use in Taiwan 490371 AB1 For use in India 490371 D61 For use in North America 490371 001 Rubber Kit includes...

Page 36: ... Power cord for use in India 496813 001 30 W UMA AC adapter 531993 001 HP un2400 Mobile Broadband WWAN module 574248 001 HP F3607 SDG 850 Mobile Broadband WWAN module 592625 161 HP Telefonica Mobile Broadband WWAN module 593836 001 HP 802 11 b g n Shiraz WLAN module 597588 001 Optical Mobile Mouse 600370 001 HP 802 11 b g n Bluetooth 2 1 EDR Combo Adapter WLAN modle 602992 001 HP 802 11 b g n 1x1 ...

Page 37: ... includes 4 rubber feet and power connector bracket 607766 001 Top cover for HP and CPQ 607768 001 Service cover kit includes memory shield 608763 001 Hard drive 250 GB 5400 rpm 608764 001 Hard drive 320 GB 5400 rpm 608769 001 Keyboard with textured finish for use only in the United States includes cable 608769 031 Keyboard with textured finish for use only in the United Kingdom includes cable 608...

Page 38: ...inish for use only in the Netherlands includes cable 608769 BA1 Keyboard with textured finish for use only in Slovenia includes cable 608769 BB1 Keyboard with textured finish for use only in Israel includes cable 608769 BG1 Keyboard with textured finish for use only in Switzerland includes cable 608769 DH1 Keyboard with textured finish for use only in Denmark Finland and Norway includes cable 6087...

Page 39: ...Principe Saudi Arabia Senegal Serbia the Seychelles Sierra Leone Singapore Slovakia Slovenia the Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St Kitts and Nevis St Lucia St Vincent and the Grenadines Suriname Swaziland Sweden Switzerland Taiwan Tajikistan Tanzania Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine the United Arab Emirates the Unite...

Page 40: ...Spare part number Description 622661 001 Service cover blue 629234 001 Case sleeve 30 Chapter 3 Illustrated parts catalog ...

Page 41: ...de some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the device place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressu...

Page 42: ...rive or loss of information observe these precautions Before removing or inserting a hard drive shut down the device If you are unsure whether the device is off or in Hibernation turn the device on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Handle drives on surf...

Page 43: ... Keep components in their electrostatic safe containers until you are ready to install them Use nonmagnetic tools Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The fo...

Page 44: ...nd that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field...

Page 45: ...e between the operator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistanc...

Page 46: ...ust be removed to access the service tag 1 Product name This is the product name affixed to the front of the device 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Model description This is the alphanumeric identifier used to locate documents drivers and support for the device 4 Warranty period This number describes the duration of the warranty period for th...

Page 47: ...ive backed rubber pads The feet are included in the Rubber Feet Kit spare part number 607756 001 There are 4 rubber feet that attach to the base enclosure in the locations shown in the following illustration Component replacement procedures 37 ...

Page 48: ...ices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Slide battery lock latch 1 to the unlock position 3 Then firmly slide battery release latch 2 until the battery is rel...

Page 49: ...ices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 38 Remove the SIM 1 Press in on the SIM 1 to release it from the SIM slot 2 Remove the SIM 2 from the SIM slot Install the SIM by inserting it into the SIM slot until you hear a cl...

Page 50: ...ted to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 38 Remove the service cover 1 Press in and slide latch 1 and release the right side of the service cover until the service cover tabs disconnect from the computer 2 Lift up and remove the cov...

Page 51: ...omputer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 38 5 Remove the service cover see Battery on page 38 Remove the hard drive 1 Lift up the ...

Page 52: ...e tab 1 to disconnect the hard drive from the computer and then lift the hard drive 2 out of the bay Reverse this procedure to reassemble and install the hard drive 42 Chapter 4 Removal and replacement procedures ...

Page 53: ...agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WWAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down throug...

Page 54: ...f WWAN cables varies depending on the model Note the labeling and position of the cables Pull the antenna cables up and off the terminals 2 Using a small Phillips screwdriver remove the 2 module screws This releases the module and allows it to tilt up at a slight angle 44 Chapter 4 Removal and replacement procedures ...

Page 55: ...NOTE When replacing the WWAN module press the antenna cables firmly down onto the terminals until securely connected Route the cables carefully to prevent potential damage when the service cover is replaced as shown in the illustration below Component replacement procedures 45 ...

Page 56: ...uvalu Uganda Ukraine the United Arab Emirates the United Kingdom Uruguay Uzbekistan Vanuatu Venezuela Vietnam Yemen Zaire Zambia and Zimbabwe 617551 001 For use in Afghanistan Albania Algeria Andorra Angola Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan the Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botsw...

Page 57: ...Jordan Kazakhstan Kenya Kiribati Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia the Maldives Mali Malta the Marshall Islands Martinique Mauritania Mauritius Mexico Micronesia Monaco Mongolia Montenegro Morocco Mozambique Namibia Nauru Nepal the Nether Antilles the Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pak...

Page 58: ...hamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil the British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cameroon Cape Verde the Central African Republic Chad Chile the People s Republic of China Colombia Comoros the Congo Costa Rica Croatia Cyprus the Czech Republic Denmark Djibouti Dominica the Dominican Republic...

Page 59: ...e AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 38 5 Remove the service cover see Service cover on page 40 Remove the WLAN module 1 Disconnect the WLAN antenna cables NOTE The number of WLAN cables varies depending on model Note the labeling and position of the cables Disconnect the antenna cables by pulling the cables off the terminals 2 U...

Page 60: ...e WLAN module NOTE When replacing press the antenna cables firmly down onto the terminals until securely connected Route the cables carefully to prevent potential damage when the service cover is replaced as shown in the illustration below 50 Chapter 4 Removal and replacement procedures ...

Page 61: ...n and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 38 5 Remove the service cover see Service cover on page 40 Remove the memory module 1 Using a smal...

Page 62: ...fingers spread the 2 retention clips outward until the memory module tilts up at a 45 degree angle 4 Remove the memory expansion module from the computer Reverse this procedure to install the memory module 52 Chapter 4 Removal and replacement procedures ...

Page 63: ...ernal devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 38 5 Remove the service cover see Service cover on page 40 Remove the RTC battery Remove the RTC battery from the socket on the system board Reverse this procedure to inst...

Page 64: ...1 Israel 608759 BB1 Thailand 608759 281 Italy 608759 061 Turkey 608759 141 Japan 608759 291 The United Kingdom 608759 031 Latin America 608759 161 The United States 608759 001 Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect al...

Page 65: ...e computer 2 Turn the computer right side up with the front toward you 3 Open the computer as far as it will open 4 Lift the rear edge of the keyboard 1 until it rests at an angle 5 Slide the keyboard 2 back until the keyboard cable and connector are accessible Component replacement procedures 55 ...

Page 66: ... ZIF connector 3 to which the keyboard cable is attached and then disconnect the keyboard cable 4 from the system board 7 Remove the keyboard Reverse this procedure to install the keyboard 56 Chapter 4 Removal and replacement procedures ...

Page 67: ...d from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 38 5 Remove the service cover see Service cover on page 40 6 Remove the keyboard see Keyboard on page 54 Remove the top cover 1 Turn the computer upside down with the front toward you 2 Remove the six Phillips PM2 0 6 0 screws 1 and the Phillips PM2 5 4 0 screw 2 that secure the top c...

Page 68: ...6 Release the ZIF connector 2 to which the TouchPad cable is connected and then disconnect the TouchPad cable 3 from the system board 58 Chapter 4 Removal and replacement procedures ...

Page 69: ...top cover to the base enclosure 8 Release the top cover 1 by lifting the rear edge until it disengages from the base enclosure 9 Remove the top cover 2 by lifting it straight up Reverse this procedure to install the top cover Component replacement procedures 59 ...

Page 70: ...lugging the AC Adapter from the computer 4 Remove the battery see Battery on page 38 5 Remove the following components a Service cover see Service cover on page 40 b Keyboard see Keyboard on page 54 c Top cover see Top cover on page 57 Remove the speakers 1 Turn the top cover upside down with the front toward you 2 Release the TouchPad cable 1 from the top cover The TouchPad cable is attached to t...

Page 71: ...5 Remove the speakers 4 Reverse this procedure to install the speakers Component replacement procedures 61 ...

Page 72: ...computer 4 Remove the battery see Battery on page 38 5 Remove the following components a Service cover see Service cover on page 40 b Keyboard see Keyboard on page 54 c Top cover see Top cover on page 57 d Speakers see Speakers on page 60 Remove the TouchPad 1 Turn the top cover upside down with the front toward you 2 Release the TouchPad cable 1 from the top cover The TouchPad cable is attached t...

Page 73: ...6 Remove the TouchPad 5 by sliding it forward Reverse this procedure to install the TouchPad Component replacement procedures 63 ...

Page 74: ... 10 1 in WSVGA AntiGlare display panel non PMMA with WWAN in blue 622559 001 Before removing the display assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by fi...

Page 75: ... the clips built into the base enclosure 2 4 Turn the computer right side up with the front toward you 5 Open the computer as far as it will open 6 Disconnect the display panel cable 1 from the system board Component replacement procedures 65 ...

Page 76: ...play assembly when removing the following screws Failure to support the display assembly can result in damage to the display assembly and other device components 8 Remove the two Phillips PM2 0 4 0 screws 1 that secure the display assembly to the base enclosure 66 Chapter 4 Removal and replacement procedures ...

Page 77: ...9 Remove the display assembly 2 Reverse this procedure to reassemble and install the display assembly Component replacement procedures 67 ...

Page 78: ...the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the comp...

Page 79: ... assembly on page 71 Remove the system board 1 Disconnect the display panel cable from the system board 2 Disconnect the power connector cable from the system board 3 Remove the Phillips PM2 0 4 0 screw 1 that secures the system board to the base enclosure 4 Lift the right side of the system board 2 until it rests at an angle Component replacement procedures 69 ...

Page 80: ... Reverse the procedure to install the system board NOTE When reinstalling the system board the base enclosure actuator needs to be aligned properly with the power switch so that the parts are not damaged in the installation process 70 Chapter 4 Removal and replacement procedures ...

Page 81: ...gh the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 38 5 Remove the service cover see Service cover on page 40 6 Disconnect the hard drive cable from the system board see Hard dri...

Page 82: ... side to side to detach it from the system board NOTE The thermal material must be thoroughly cleaned from the surfaces of the fan heat sink assembly and the system board each time the fan heat sink assembly is removed Thermal paste is used on the processor 1 and the fan heat sink assembly section 2 that services it Reverse this procedure to install the fan heat sink assembly 72 Chapter 4 Removal ...

Page 83: ...vice cover on page 40 6 Disconnect the hard drive cable from the system board see Hard drive on page 41 7 Disconnect the WWAN antenna cables from the WWAN module see WWAN module on page 43 8 Disconnect the WLAN antenna cables from the WLAN module see WLAN module on page 46 9 Remove the following components a Keyboard see Keyboard on page 54 b Top cover see Top cover on page 57 c Display assembly s...

Page 84: ...3 Remove the power connector cable Reverse this procedure to install the power connector cable 74 Chapter 4 Removal and replacement procedures ...

Page 85: ... how to change the language of Setup Utility If Setup Utility is not already running begin at step 1 If Setup Utility is already running begin at step 2 1 Open Setup Utility by turning on or restarting the computer and then pressing f10 while the F10 BIOS Setup Options message is displayed in the lower left corner of the screen 2 Use the arrow keys to select System Configuration Language and then ...

Page 86: ...tem information such as the system time and date and identification information about the computer is displayed 3 To exit Setup Utility without changing any settings use the arrow keys to select Exit Exit Discarding Changes and then press enter Restoring default settings in Setup Utility The following procedure explains how to restore the Setup Utility default settings If Setup Utility is not alre...

Page 87: ... Exit Discarding Changes and then press enter After either choice the computer restarts in Windows Setup Utility Menus Main Menu The menu tables in this section provide an overview of the Setup Utility options NOTE Some of the Setup Utility menu items listed in this chapter may not be supported by your computer Select To do this System information View and change the system time and date View iden...

Page 88: ...t menu in Setup Utility Internal Network Adapter boot Enable disable boot from Internal Network Adapter Boot Device Priority Set the boot device priority for Internal hard drive select models only USB Floppy USB CD DVD ROM Drive USB flash drive USB Hard drive USB Card Reader Network adapter NOTE Only the devices attached to the system will appear in the boot order menu Diagnostics Menu Select To d...

Page 89: ...ack Successful recovery after a system failure depends on whether you have completely backed up your files If Roxio BackOnTrack is preinstalled on your computer it allows you to create a backup of your computer image You should create the initial backup immediately after software setup As you add new software and data files you should continue to back up your system on a regular basis to maintain ...

Page 90: ...r Recovery Set NOTE The destination cannot be a network drive 7 Click the action button at the bottom right of the computer screen 8 Follow the on screen instructions Performing a recovery In case of system failure or instability the computer provides the following ways to recover your files BackOnTrack Disaster Recovery utility You can use Disaster Recovery to recover your hard drive image includ...

Page 91: ...ocations 6 After the file is downloaded navigate to the USB flash drive or external drive and then double click the SoftPaq file to format the USB flash drive and extract the Disaster Recovery files 7 If prompted to do so restart your computer after the installation is complete Restoring your hard drive image To restore your hard drive image using Disaster Recovery follow these steps 1 Connect the...

Page 92: ... functioning To recover information when the operating system is not functioning follow these steps 1 Restart the computer NOTE If the operating system has stopped responding and the computer screen is blue restart the computer by turning the power switch off and then on 2 When the computer logo is displayed on the screen press f6 repeatedly until the Windows status bar is displayed 3 When the Rox...

Page 93: ...he system is performing optimally NOTE If you revert to a restore point and then change your mind you can reverse the restoration Creating a system restore point 1 Click Start click Control Panel click System and Security and then click System 2 In the left pane click System protection 3 Click the System Protection tab 4 Under Protection Settings select the disk for which you want to create a rest...

Page 94: ...t regularly scheduled times NOTE Set reminders to back up your information periodically Before the computer is repaired or restored Before you add or modify hardware or software Note the following when backing up Create system restore points using the Windows System Restore feature and periodically copy them to a disc Store personal files in the Documents library and periodically back up this fold...

Page 95: ... optical drive must be connected to the USB port on the computer not to a USB port on another external device such as a hub or docking station Handle these discs carefully and keep them in a safe place The software allows the creation of only one set of recovery discs Note the following guidelines before creating recovery discs You will need high quality DVD R DVD R BD R writable Blu ray or CD R d...

Page 96: ...te or reinstalled from the disc provided by the manufacturer Recovering using the recovery discs To restore the system files from the recovery discs 1 Back up all personal files 2 Insert the first recovery disc into an optional optical drive and restart the computer NOTE The external optical drive must be connected to the USB port on the computer not to a USB port on another external device such a...

Page 97: ...ation Successful recovery after a system failure depends on whether you have completely backed up your files If Roxio BackOnTrack is preinstalled on your computer it allows you to create a backup of your computer image You should create the initial backup immediately after software setup As you add new software and data files you should continue to back up your system on a regular basis to maintai...

Page 98: ...cluded in the description 6 Select a destination for the Disaster Recovery Set NOTE The destination cannot be a network drive 7 Click the action button at the bottom right of the computer screen 8 Follow the on screen instructions Performing a recovery In case of system failure or instability the computer provides the following ways to recover your files BackOnTrack Disaster Recovery utility You c...

Page 99: ...ile to your computer 5 When prompted click Save and then select the external drive from the list of storage locations 6 After the file is downloaded navigate to the USB flash drive or external drive and then double click the SoftPaq file to format the USB flash drive and extract the Disaster Recovery files 7 If prompted to do so restart your computer after the installation is complete Restoring yo...

Page 100: ... Instant Restore 4 Click Restore State and then select a restore state 5 Click the action button in the bottom right corner of the computer screen 6 Click Yes to confirm your selected restore state When the restore process is complete the computer restarts and a notification message is displayed Using the Instant Restore utility when the operating system is not functioning To recover information w...

Page 101: ...tor pin assignments Audio in microphone Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground Audio out headphone Pin Signal 1 Audio out left channel 2 Audio out right channel 3 Ground Audio in microphone 91 ...

Page 102: ...2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock 92 Chapter 7 Connector pin assignments ...

Page 103: ...RJ 45 network Pin Signal 1 Transmit 2 Transmit 3 Receive 4 Unused 5 Unused 6 Receive 7 Unused 8 Unused Universal Serial Bus Pin Signal 1 5 VDC 2 Data 3 Data 4 Ground RJ 45 network 93 ...

Page 104: ...quirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage ...

Page 105: ...st be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard...

Page 106: ...andle them carefully NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA Web site at http www eiai org This sec...

Page 107: ...ws 2 that secure the display bezel to the display assembly 2 Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 Display 97 ...

Page 108: ...ly to the display enclosure 6 Remove the display panel assembly 2 from the display enclosure 7 Turn the display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel 9 Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame 98 Chapter 9 Recycling ...

Page 109: ... the display panel 11 Remove the screws 1 that secure the backlight cover to the display panel 12 Lift the top edge of the backlight cover 2 and swing it outward 13 Remove the backlight cover 14 Turn the display panel right side up Display 99 ...

Page 110: ...urn the display panel upside down 17 Remove the backlight frame from the display panel WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury 100 Chapter 9 Recycling ...

Page 111: ...e LCD panel 20 Remove the screws 2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel 22 Release the tape 4 that secures the LCD panel to the display rear panel 23 Remove the LCD panel 24 Recycle the LCD panel and backlight Display 101 ...

Page 112: ...icrophone 91 monitor port 92 network jack 93 RJ 45 jack 93 Universal Serial Bus USB port 93 connectors service considerations 32 D Diagnostics Menu Setup Utility 78 Digital Media Slot 10 diskette drive precautions 32 product description 2 display assembly removal 64 spare part numbers 16 26 27 64 display bezel spare part numbers 22 27 display enclosure spare part numbers 23 Display Hinge Kit spare...

Page 113: ...ts 31 pointing device components 6 product description 3 ports external monitor 11 monitor 11 product description 3 Universal Serial Bus USB 10 11 power connector 11 power connector cable removal 73 spare part number 17 27 73 power cord set requirements 94 spare part numbers 25 26 power light 10 power requirements product description 3 power switch 10 processor C4 state 78 processor product descri...

Page 114: ...System Configuration Menu Setup Utility 78 system information 76 77 T tools required 31 top cover removal 57 spare part number 27 spare part numbers 17 57 TouchPad removal 62 spare part numbers 17 62 zone 6 TouchPad button 6 transporting guidelines 34 U Universal Serial Bus USB port connector pinout 93 location 10 11 using Setup Utility 75 V vent 11 vents location 9 video product description 2 W w...

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HP Compaq CQ10-420, Maintenance And Service Manual

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