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HP Chromebook x360 14, Maintenance And Service Manual, Page: 8 / 55

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HP Chromebook x360 14 Maintenance And Service Manual Download Page 8

Category

Description

USB 3.1 Gen1 Type-A port

Headphone/microphone combo jack

Internal:

USB 2.0 allocation; 1 for WLAN combo, 1 for camera

M.2 NGFF connector

Keyboard/pointing devices

Google® Assistant Keyboard:

Full-sized, textured, island-style, backlit keyboard

TouchPad:

Multitouch gestures enabled

Taps enabled as default

Power requirements

Supports a 3-cell, 60-WHr, long-life battery

Supports a 45 W nPFC, USB Type-C Straight Type AC adapter

1 meter power cord (C5)

Operating system

Preinstalled: Google Chrome64

®

 operating system

Serviceability

End user replaceable parts: AC adapter

2

Chapter 1   Product description

Summary of Contents for Chromebook x360 14

Page 1: ...Maintenance and Service Guide HP Chromebook x360 14 IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...on September 2018 Document Part Number L41337 001 Product notice This user guide describes features that are common to most models Some features may not be available on your computer To access the latest user guides go to http www hp com support and follow the instructions to find your product Then select User Guides Software terms By installing copying downloading or otherwise using any software ...

Page 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Page 4: ...iv Safety warning notice ...

Page 5: ...ts 13 4 Removal and replacement procedures preliminary requirements 14 Tools required 14 Service considerations 14 Plastic parts 14 Cables and connectors 14 Drive handling 15 Workstation guidelines 15 Equipment guidelines 15 Electrostatic discharge damage 16 Packaging and transporting guidelines 17 5 Removal and replacement procedures 18 Component replacement procedures 18 Preparation for disassem...

Page 6: ...g 40 Backing up 40 Resetting 40 Recovering 40 Installing the Chromebook Recovery Utility 41 Creating recovery media 41 Recovering the Chrome operating system 41 Setting up your computer after a reset or recovery 42 Erase and reformat the recovery media 42 7 Specifications 43 8 Power cord set requirements 44 Requirements for all countries 44 Requirements for specific countries and regions 45 9 Recy...

Page 7: ...2133 non upgradeable on board system memory in the following configurations 8 GB 4 GB Storage Embedded Multimedia Controller eMMC v 5 0 64 GB 32 GB Audio and video Fixed no tilt integrated HP TrueVision HD camera 1280 720 by 30 frames per second with LED Dual microphones with appropriate echo cancellation noise suppression software Dual speakers Audio by B O Play Security Kensington Nano Security ...

Page 8: ...oard Full sized textured island style backlit keyboard TouchPad Multitouch gestures enabled Taps enabled as default Power requirements Supports a 3 cell 60 WHr long life battery Supports a 45 W nPFC USB Type C Straight Type AC adapter 1 meter power cord C5 Operating system Preinstalled Google Chrome64 operating system Serviceability End user replaceable parts AC adapter 2 Chapter 1 Product descrip...

Page 9: ...ff charges most products such as a cell phone camera activity tracker or smartwatch 4 AC adapter and battery light White The AC adapter is connected and the battery is fully charged Amber The AC adapter is connected and the battery is charging Blinking amber The battery has an error Off The battery is not charging 5 USB Type C power connector and port Connects an AC adapter that has a USB Type C c...

Page 10: ...phones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional standalone microphones WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices NOTE When a device is connected to the...

Page 11: ...als to communicate with wireless local area networks WLANs 2 Internal microphones 2 Record sound 3 Camera light On The camera is in use 4 Camera Allows you to video chat record video and record still images The antennas are not visible from the outside of the computer and antenna location varies For optimal transmission keep the areas immediately around the antennas free from obstructions For wire...

Page 12: ...ts Description Speakers 2 Produce sound Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen 6 Chapter 2 Getting to know your computer ...

Page 13: ... key Activates certain computer functions when pressed in combination with other keys such as tab or shift 2 Search key Searches your apps and the Web from your apps list 3 Action keys Execute frequently used system functions Keyboard area 7 ...

Page 14: ...ge in full screen mode Display apps Displays open apps NOTE Pressing this button in conjunction with ctrl takes a screenshot Brightness down Decreases the screen brightness incrementally as long as you hold down the key Brightness up Increases the screen brightness incrementally as long as you hold down the key Mute Mutes speaker sound Volume down Decreases speaker volume incrementally as long as ...

Page 15: ... form or imprinted on the product IMPORTANT Check the following locations for the labels described in this section the bottom of the computer inside the battery bay under the service door on the back of the display or on the bottom of a tablet kickstand Service label Provides important information to identify your computer When contacting support you may be asked for the serial number the product ...

Page 16: ... Serial number 4 Warranty period Regulatory label s Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 10 Chapter 2 Getting to know your computer ...

Page 17: ... and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components Computer major components 11 ...

Page 18: ... System board includes replacement thermal material Equipped with an Intel Core i5 8250U processor 8 GB of system memory and 64 GB of eMMC system storage L36885 001 Equipped with an Intel Core i3 8130U processor 8 GB of system memory and 64 GB of eMMC system storage L36884 001 9 Lock bracket L36911 001 10 WLAN module Intel Dual Band Wireless AC 7265 802 11 ac 2 2 WiFi Bluetooth 4 2 Combo Adapter 9...

Page 19: ...0 Power cord For use in Denmark L19360 001 For use in Europe L19361 001 For use in North America L19367 001 For use in the United Kingdom L19373 001 Miscellaneous Parts Kit includes WLAN Mylar WLAN tape I O board bottom Mylar speaker tape and screw cap Mylar L36912 001 Screw Kit L36914 001 Miscellaneous parts 13 ...

Page 20: ...g follow the steps to image the unit using the RMA shim process This will reactivate the TouchPad firmware If this does not fix the issue replace the TouchPad through warranty service Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic Cables and connectors CAUTION When servicing the computer be sure that cables ...

Page 21: ...onnected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive co...

Page 22: ...some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout...

Page 23: ...uipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a com...

Page 24: ...assembly See Removal and replacement procedures preliminary requirements on page 14 for initial safety procedures 1 Turn off the computer If you are unsure whether the computer is off or in Sleep state turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from...

Page 25: ...om along the bottom edge of the computer 6 Starting near the bottom corner use a tool to disengage the bottom cover 1 and then remove the cover 2 Reverse the procedure to install the bottom cover and rubber feet Component replacement procedures 19 ...

Page 26: ...r disassembly on page 18 2 Remove the bottom cover see Computer feet and bottom cover on page 18 Remove the battery 1 Disconnect the battery cable 1 from the system board 2 Remove the five Phillips M2 0 3 0 screws 2 that secure the battery to the computer 3 Remove the battery 3 Reverse this procedure to install the battery 20 Chapter 5 Removal and replacement procedures ...

Page 27: ...ation for disassembly on page 18 2 Remove the bottom cover see Computer feet and bottom cover on page 18 3 Disconnect the battery see Battery on page 20 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN mod...

Page 28: ...Reverse this procedure to install the WLAN module 22 Chapter 5 Removal and replacement procedures ...

Page 29: ...ve the bottom cover see Computer feet and bottom cover on page 18 3 Disconnect the battery see Battery on page 20 Remove the fan 1 Disconnect the fan cable from the system board 1 2 Remove the two Phillips M2 0 4 0 screws 2 that secure the fan to the system board 3 Remove the fan from the computer 3 Reverse this procedure to install the fan Component replacement procedures 23 ...

Page 30: ...mbly Preparation for disassembly on page 18 2 Remove the bottom cover see Computer feet and bottom cover on page 18 3 Disconnect the battery see Battery on page 20 4 Remove the fan see Fan on page 23 Remove the heat sink 1 Remove the four Phillips M2 0 3 0 screws 1 that secure the heat sink to the system board 2 Remove the heat sink 2 24 Chapter 5 Removal and replacement procedures ...

Page 31: ...thermal material from the processor component 1 and the surface of the heat sink 2 Replacement thermal material is included with the heat sink and system board spare part kits Reverse this procedure to install the heat sink Component replacement procedures 25 ...

Page 32: ...e the bottom cover see Computer feet and bottom cover on page 18 3 Remove the battery see Battery on page 20 Remove the TouchPad board 1 Remove the four Phillips M2 0 2 5 screws 1 that secure the TouchPad bracket to the TouchPad and then remove the TouchPad bracket 2 2 Disconnect the cable from the TouchPad board ZIF connector 1 3 Remove the three Phillips M2 0 2 5 screws 2 that secure the TouchPa...

Page 33: ...4 Remove the TouchPad board from the computer 3 Reverse this procedure to install the TouchPad board Component replacement procedures 27 ...

Page 34: ...assembly 1 Disconnect the display cable 1 and the touch control cable 2 from the system board 2 Disconnect the antenna cables from the WLAN module 3 3 Remove the display cable from the routing channel in the computer 4 4 Remove the antenna cables from the routing channel in the computer 5 5 Position the computer with the keyboard facing downward and the display open 90 degrees and hanging over the...

Page 35: ...7 Separate the display from the computer 2 Reverse this procedure to install the display assembly Component replacement procedures 29 ...

Page 36: ...mbly Preparation for disassembly on page 18 2 Remove the bottom cover see Computer feet and bottom cover on page 18 3 Remove the battery see Battery on page 20 Remove the I O board 1 Disconnect the cable from the ZIF connector on the I O board 1 2 Remove the two Phillips M2 0 3 0 screws 2 that secure the I O board to the computer 3 Remove the Phillips M2 0 4 0 screw 3 from the USB bracket 4 Lift t...

Page 37: ...6 Disconnect the cable from the ZIF connector on the bottom of the I O board 2 Reverse this procedure to install the I O board Component replacement procedures 31 ...

Page 38: ...m cover see Computer feet and bottom cover on page 18 3 Remove the battery see Battery on page 20 4 Remove the I O board see USB bracket I O board on page 32 Remove the USB bracket from the I O board 1 Remove the Phillips M2 0 4 0 screw 1 that secures the USB bracket to the I O board 2 Remove the bracket from the I O board 2 Reverse this procedure to install the USB bracket onto the I O board 32 C...

Page 39: ...2 Remove the bottom cover see Computer feet and bottom cover on page 18 3 Remove the battery see Battery on page 20 4 Remove the I O board see USB bracket I O board on page 32 Remove the lock bracket 1 Remove the Phillips M2 5 3 0 screw 1 that secures the lock bracket to the computer 2 Remove the lock bracket 2 Reverse this procedure to install the lock bracket Component replacement procedures 33 ...

Page 40: ...for disassembly on page 18 2 Remove the bottom cover see Computer feet and bottom cover on page 18 3 Remove the battery see Battery on page 20 4 Remove the fan see Fan on page 23 When replacing the system board be sure to remove the following component if applicable from the defective system board and install it on the replacement system board WLAN module see WLAN module on page 21 Remove the syst...

Page 41: ...s M2 0 4 0 screw 2 from the USB bracket 4 Lift the side up the system board 3 and then pull the system board away from the computer 4 TIP A cable connects to the bottom of the system board Make sure not to accidentally disconnect the cable when removing the system board Component replacement procedures 35 ...

Page 42: ...urn the system board upside down 1 and then disconnect the I O board cable from the bottom of the board 2 Reverse this procedure to install the system board 36 Chapter 5 Removal and replacement procedures ...

Page 43: ...Computer feet and bottom cover on page 18 3 Remove the battery see Battery on page 20 4 Remove the fan see Fan on page 23 5 Remove the system board see System board on page 34 Remove the USB bracket from the system board 1 Remove the Phillips M2 0 4 0 screw 1 that secures the USB bracket to the system board 2 Remove the bracket from the system board 2 Reverse this procedure to install the USB brac...

Page 44: ...om cover on page 18 3 Remove the battery see Battery on page 20 4 Remove the fan see Fan on page 23 5 Remove the display see Display assembly on page 28 6 Remove the system board see System board on page 34 Remove the speakers 1 Remove the two Phillips M2 0 3 0 screws 1 that secure the left speaker to the computer 2 Remove the left speaker from the computer 2 3 Remove the speaker cable from the cl...

Page 45: ...chPad spare part number L36897 001 The TouchPad cable spare part number is L36898 001 Description Spare part number Keyboard for use in Belgium L36889 A41 Keyboard for use in Denmark Finland and Norway L36889 DH1 Keyboard for use in France L36889 051 Keyboard for use in the Netherlands L36889 B31 For use in the United Kingdom L36889 031 For use in the United States L36889 001 Component replacement...

Page 46: ... restarting your computer and it is still not working properly You want to change the owner of your computer To reset your computer 1 Under the Settings menu click Advanced 2 In the Powerwash section click Powerwash 3 Click Restart and then sign in with your Google Account NOTE The account you sign in with after you reset your computer will be recognized as the owner account 4 Follow the on screen...

Page 47: ...ny computer To install the Chromebook Recovery Utility Open the Chrome Web Store search for chrome recovery click Chromebook Recovery Utility from the Apps list and follow the on screen instructions Creating recovery media Recovery media is used to recover the original operating system and software programs that were installed at the factory To create recovery media 1 Turn on a computer with Inter...

Page 48: ...com Erase and reformat the recovery media During the process of creating recovery media the USB flash drive or SD memory card is formatted for use as a recovery tool After you recover your computer you will need to erase the recovery media if you want to reuse your USB flash drive or SD memory card to store other files Use the steps in this section to erase the recovery media using the Chromebook ...

Page 49: ...noperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 43 ...

Page 50: ...rements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating...

Page 51: ... KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be ...

Page 52: ... the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3 conductor 1 25 mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification...

Page 53: ...e battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 47 ...

Page 54: ...e 16 equipment guidelines 15 esc key identifying 7 F fan spare part number 12 feet removal 18 spare part numbers 18 forward action key 8 full screen action key 8 G graphics product description 1 grounding guidelines 16 guidelines equipment 15 grounding 16 packaging 17 transporting 17 workstation 15 H headphone audio out jack 4 heat sink removal 23 24 spare part number 12 23 24 I I O board removal ...

Page 55: ...ad action key 8 removal replacement procedures 18 resetting 40 Rubber Kit spare part numbers 12 S Screw Kit spare part number 13 search key identifying 7 security cable slot identifying 3 security product description 1 serial number computer 9 service labels locating 9 serviceability product description 2 slots microSD memory card reader 4 Speaker Kit spare part number 12 38 speakers removal 38 sp...

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