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Support and Information Services

Support and Information Services

For information on service and support, refer to your dealer or the documentation
provided with your PC

.

Collecting Information Before Contacting Support

Make a note of some of the information mentioned below. This will help your
authorized support provider deal with your problem quickly and efficiently:

PC Description

Model and serial number

See label on the right side of your PC

RAM

•

Number of megabytes installed

•

HP RAM or RAM from another
manufacturer

•

The amount of RAM is displayed in the

Setup

Main menu, accessed by pressing

FFFF2222 during start-up.

•

There may be some compatibility problems with non-HP RAM.

Question or Problem

Frequency

How often has the problem occurred?

Run OK?

How long has the PC been running normally?

Recent changes to the PC

Have there been any recent changes made to the PC?

Hardware Configuration

Which BIOS version is used?

The BIOS version is displayed in the

Setup

program

Main

menu, accessed by

pressing

F2

during start-up.

Any BIOS parameter changes?

Did the problem occur after changes were made to the BIOS using the

Setup

program?

Make a list of slots and interrupts
used by additional cards (for
example, LAN, sound and SCSI)

This is to check for interrupt conflicts. Your PC needs to give separate interrupt
requests (IRQs) to your PC’s the various hardware devices. Conflicts can occur if the
same IRQ is given to more than one device. You can find IRQs by running DiagTools
(see page 20).

Operating System

Are you using the original operating
system software that came
preloaded on your PC?

If no, what is the operating system
version?

Select

Settings

Control Panel

from the

Start

menu, then click on the

System

icon. The operating system version is displayed under

System

.

Any operating system-generated
error messages

Please note down exact text of error message.

Any errors during boot (Power-On
Self Test). This test checks all
installed components.

Any POST errors will be displayed on your monitor screen or signalled by beep
codes.

BrioGuide.book Page 41 Wednesday, September 1, 1999 2:37 PM

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Summary of Contents for Brio BA200

Page 1: ...www hp com go briosupport Brio Guide Business PCs HP Setting Up Getting Started Fixing Problems Adding Components ...

Page 2: ...aterial This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated into another language without the prior written consent of Hewlett Packard Company Adobe and Acrobat are trademarks of Adobe Systems Incorporated Microsoft MS DOS Windows and Windows NT are U S registered trademarks of Mi...

Page 3: ...o Internet Center available in some countries only Click on the HP Brio Internet Center desktop shortcut or click on the button within the HP Brio Center to access a range of Web based information and services For more information refer to Get Connected with the HP Brio Internet Center on page 13 Information on the HP Brio Support Web Site The HP Brio support web site www hp com go briosupport con...

Page 4: ... recommended by the manufacturer The battery in this PC is a lithium battery that does not contain any heavy metals Nevertheless in order to protect the environment do not dispose of batteries in household waste Please return used batteries either to the shop from which you bought them or to the dealer from whom you purchased your PC or to HP so that they can either be recycled or disposed of in t...

Page 5: ...0 Easy Access to Information with the Brio Center 12 Using Your Software 16 3 If You Have a Problem 17 What to Do First 18 Troubleshooting Quick Reference 19 HP Hardware Diagnostics DiagTools 20 Brio Assist CD ROM 20 Your PC s BIOS 22 HP Setup Program 22 Troubleshooting Help Zone 24 Support and Information Services 41 4 Upgrading and Replacing Brio Hardware 43 Important Before You Start 44 Inside ...

Page 6: ... Replacing the Battery 63 5 Working in Comfort 65 About Repetitive Strain Injury 66 Preparing Your Work Environment 67 Setting Up Your HP Computing Equipment 70 Comfort and Safety Checklist 74 6 Technical Information 77 Technical Characteristics 78 Clearing Your PC s CMOS BIOS Settings 79 Regulatory and Software License Information 81 Regulatory Information 82 HP Software License Agreement 85 Inde...

Page 7: ...working with your HP Brio PC Unpacking the Computer and the Monitor page 2 Choosing a Comfortable Workspace page 2 Connecting a Mouse Keyboard Power Cords and Monitor page 3 Connecting Other Equipment to Your PC page 4 Setting Up Windows for the First Time page 6 The HP Brio Center page 7 1 ...

Page 8: ... Comfortable Workspace Choose a workspace for your computer near a grounded electrical wall outlet If your monitor has a tilt swivel base attach it to the monitor as described in the monitor manual Position the monitor on your desk Position the computer to allow proper ventilation and access to the cables Warning If you are in any doubt that you can lift the equipment safely do not try to move it ...

Page 9: ...aution Check that the correct power supply voltage is selected for your country the voltage is set during manufacturing and should already be correct Note If you have installed an expansion video card you must connect your monitor to the connector on the video card and not to the monitor connector shown above All connectors can go in one way only Power connector Keyboard Monitor Mouse Voltage sele...

Page 10: ...s a printer scanner digital camera or modem connect device cables to the rear of your PC as shown below Microphone Line In Headphones modem 2USBdevices Serial devices P P P Pa a a ar r r ra a a all ll ll lle e e el l l l c c c co o o on n n nn n n ne e e ec c c ct t t to o o or r r r for a printer or scanner ...

Page 11: ...the telephone line during a lightning storm Never install telephone jacks in wet locations unless the telephone line has been disconnected at the network interface Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Use caution when installing or modifying telephone lines Avoid using a telephone other than a cordless type du...

Page 12: ... Time When your PC starts up for the first time you will have to enter the unique Product ID provided with Windows When prompted simply type in the Product ID printed on the Microsoft Certificate of Authenticity provided with your Windows documentation On Off Button Power On Status Light Hard Drive Activity Light ...

Page 13: ...nline store or access Web based information of interest to the small business Using your HP Brio PC use to get advice on using your mouse DVD and CD RW drives if fitted Also provides advice on working comfortably with your PC and allows you to access the Windows tour Fix a Problem use to troubleshoot your HP Brio PC Register Now this allows you to register your PC electronically for support if you...

Page 14: ...8 The HP Brio Center ...

Page 15: ...ter describes how to use your PC s desktop and the online HP Brio Center preinstalled on your PC Using Your PC s Desktop page 10 Easy Access to Information with the Brio Center page 12 Using Your Software page 16 Getting Started with Brio ...

Page 16: ... It fills up with all the files you have deleted until you decide to empty it You can use it to find things you might have deleted by mistake Note All the features described in this section are standard to Windows For further details on any of these features together with details on general Windows functionality please refer to the relevant Windows documentation or the Windows Help system Recycle ...

Page 17: ...or things on your computer and change settings within your computer Taskbar Buttons Every time you open a program a button for that program appears on the taskbar To switch between programs simply click on the taskbar button for the program you want Notification Area Depending on what you are working on with your HP Brio PC small indicators may appear in the notification area to the left of the cl...

Page 18: ... you might have From the HP Brio Center you can access HP Brio Internet Center only available in some countries Click on to connect to the Internet and access Internet based services tailored to the needs of the small business See Get Connected with the HP Brio Internet Center on page 13 for more details Using Your HP Brio PC Click on to learn how to use your HP Brio PC See Using Your Brio on page...

Page 19: ... you have an Internet connection Non electronic Registration If your HP Brio PC is not fitted with a modem or you are in a region where electronic registration is not possible please return the registration card when provided with your PC Get Connected with the HP Brio Internet Center You can access the Internet Center by clicking on from within the HP Brio Center or double clicking on the Brio In...

Page 20: ...e and post it on the Web Create an Online Store click on to set up an online store to sell your products over the Web available in some regions only Control Your Costs monitor the costs of your Internet connection available in some regions only Using Your Brio The Using Your Brio window provides the following links Getting Started click on for tips on using the mouse and if fitted CD RW and DVD dr...

Page 21: ...oubleshoot Your PC click on for tips on solving problems when using your PC Topics covered include basic problems with Windows your DVD drive or modem Diagnose Your Hardware click on for information on how to run DiagTools to check your PC s hardware for problems This easy to use utility can perform a thorough check on your system helping you solve hardware problems quickly and easily Get the Late...

Page 22: ...ntaining the program to view its contents 3 Find the file used to launch the program The file name will end in exe 4 Select the file by clicking on it once with the mouse then click on the right mouse button This makes a pop up menu appear 5 Select Create Shortcut This creates a shortcut file in the current folder 6 Click on the newly created file and drag it onto the PC s desktop 7 If you want to...

Page 23: ... or solving problems with your HP Brio PC What to Do First page 18 Troubleshooting Quick Reference page 19 HP Hardware Diagnostics DiagTools page 20 Brio Assist CD ROM page 20 Your PC s BIOS page 22 HP Setup Program page 22 Troubleshooting Help Zone page 24 Support and Information Services page 41 ...

Page 24: ...oblem and need to do some troubleshooting Does it seem to be a basic problem with Windows or a problem with your modem DVD or CD RW drive Yes Refer to your online HP Brio Center Fix a Problem refer to page 15 No For quick tips refer to Troubleshooting Quick Reference on page 19 For more detailed help refer to the Troubleshooting Help Zone starting on page 24 Run HP s powerful diagnostics utility D...

Page 25: ...Refer to page 22 Check the drive cable is correctly connected Refer to page 53 Run the HP Setup program to correct the configuration problem Refer to page 22 Check power cord is correctly connected Check the device driver is correctly installed Check the device configuration in Setup Refer to page 22 Clean the mouse ball Check the devices are connected and on line Check device drivers are installe...

Page 26: ...nables you to restore your PC to its original factory configuration includes operating system drivers and utilities recover your operating system only downgrade Windows 98 to Windows 95 available on Windows 98 models in some countries only reconfigure your operating system for example when Windows prompts you to insert your operating system CD ROM after you install a new device reinstall device dr...

Page 27: ...iginal configuration PC must be restored Reinstalling Drivers from the Brio Assist CD ROM 1 Insert the Brio Assist CD ROM in the CD ROM drive while your operating system is running This launches a Web browser which you can use to select the driver s you need to reinstall 2 Select the link for the driver you want and follow the installation instructions contained in the README file accompanying the...

Page 28: ... The latest BIOS for your PC along with instructions on updating can be downloaded from HP s Brio Support Web site at www hp com go briosupport HP Setup Program The HP Setup program allows you to view and change the configuration of your Brio PC Sometimes you may also need to enter the Setup program to reconfigure your PC after installing new hardware components The Setup program has online help t...

Page 29: ...ower Mode within a few seconds Other events may also wake up the system a ring on an external modem a signal sent by an expansion card network card etc Boot for choosing your boot device order and priority You can select the order of the devices from which the BIOS Basic Input Output System attempts to boot the operating system During the POST Power On Self Test if the BIOS is unsuccessful at boot...

Page 30: ...have forgotten your password page 28 You can t shut down your PC page 28 You have a software problem page 29 PC does not start properly and displays an error message on the monitor Memory test error page 30 Keyboard test error page 31 Floppy drive test error page 32 Hard disk DVD or CD ROM test error page 33 CMOS test error page 34 Serial or parallel port test error page 35 Other configuration pro...

Page 31: ... for your safety when the PC is open and switched on do not touch any of the internal components with a screwdriver or other metal instrument An internal device may be causing the problem 1 Disconnect the PC s power cord 2 Remove the PC s cover see page 46 3 Remove internal power connectors from all internal devices 4 Reconnect the PC s power cord 5 Reconnect the power connectors one by one to the...

Page 32: ...he PC s power cord 2 Remove the PC s cover see page 46 3 Remove the expansion card see page 61 4 Reconnect the PC s power cord and start up the PC You might have made changes to the PC s Setup program 1 Enter the Setup program by pressing F2 when prompted during startup 2 Reload the factory settings by pressing F9 3 Press F10 to exit the Setup program saving changes When you start the PC you get a...

Page 33: ...nitor 2 Disconnect the monitor cable and reconnect it as described on page 3 3 Switch on the monitor and see if it works More Advanced Troubleshooting The monitor settings in your PC are incompatible with your monitor Windows NT 4 0 Enter VGA mode when prompted during start up then reset the resolution Windows 95 98 Restart the PC The Hewlett Packard screen is displayed When you hear a beep press ...

Page 34: ...e program to see if it is working normally 4 If it does not work normally restart the PC and try again The PC keeps locking up 1 Run DiagTools refer to page 20 2 If the problem persists try removing any added memory or expansion cards Problem To try and fix this You have forgotten the password that has been set in the Setup program to prevent unauthorized users from starting your PC see page 22 1 ...

Page 35: ...ged from the power too long and the battery is discharged To change the date and time select Settings Control Panel Date Time from the Start menu or use the Setup program see page 22 If necessary install a new battery see page 63 Your PC often hangs becomes unusable when running applications under Windows NT 4 0 Install more memory if required It is recommended that you install at least 64MB of RA...

Page 36: ... and check that the PC boots starts The PC s memory modules are not working 1 Disconnect the power cord 2 Remove the PC s cover refer to page 46 3 Replace the memory modules by known working memory modules from the same model of PC refer to page 60 4 Close the PC reconnect the power cord and check that the PC boots starts Run DiagTools Refer to page 20 More Advanced Troubleshooting You may need to...

Page 37: ...m BIOS Create a floppy to update your PC s BIOS Refer to page 22 The keyboard is not working 1 Switch off the PC 2 Replace the keyboard by a known working unit 3 Switch on the PC and check it works More Advanced Troubleshooting The system board is not working 1 Disconnect the power cord 2 Remove the PC s cover refer to page 46 3 Replace the system board by a known working board from the same model...

Page 38: ... data cables are correctly connected refer to page 51 and page 53 4 Close the PC then switch it on and check it works The drive cable is not working 1 Disconnect the power cord 2 Remove the PC s cover refer to page 46 3 Replace the floppy drive cable by a known working cable from the same model of PC 4 Close the PC then switch it on and check it works The drive is not working 1 Disconnect the powe...

Page 39: ...C s cover refer to page 46 3 Replace the drive cable by a known working cable from the same model of PC 4 Close the PC then switch it on and check it works The drive is not working 1 Disconnect the power cord 2 Remove the PC s cover refer to page 46 3 Replace the drive by a known working drive from the same model of PC refer to page 55 or page 57 4 Close the PC then switch it on and check it works...

Page 40: ...the system board 1 Disconnect the power cord 2 Remove the PC s cover refer to page 46 3 Check the power connector is correctly attached to the system board 4 Close the PC reconnect the power cord and check that the PC boots starts You may need to restore the default configuration settings 1 Switch the PC OFF then ON 2 When the message Press F2 to Enter Setup appears press the F2 key 3 Press F9 to ...

Page 41: ...ck of the PC 3 Switch on the PC and the external devices Incorrect device drivers may be installed Refer to the documentation for your serial or parallel device Run DiagTools Refer to page 20 You may need to update your PC s Basic Input Output System BIOS Create a floppy to update your PC s BIOS Refer to page 22 More Advanced Troubleshooting The system board is not working 1 Disconnect the power c...

Page 42: ... appears press the F2 key 3 Press F9 to restore default values 4 Press F10 to exit the Setup program saving changes You may need to update your PC s Basic Input Output System BIOS Create a floppy to update your PC s BIOS Refer to page 22 You think you may have a problem with audio or LAN features Download the latest drivers from HP Support Web www hp com go briosupport Your hard disk may be fragme...

Page 43: ...ct Control Panel from the S S S St t t ta a a art rt rt rt menu then click on Multimedia Advanced Click on the Audio Device icon then select the Do not use audio features on this device radio button No output from the 8 bit or 16 bit digitized sounds This might be due to the DMA channel selected or to an interrupt conflict Use your operating system s audio control software to change the audio inte...

Page 44: ... disk drive is defective Carry out an immediate data backup then contact HP Support at www hp com go briosupport to ask for a replacement hard disk drive 2 Check that the disk power and data cables are correctly connected 3 Check that booting form the hard drive has not been disabled in the B B B Bo o o oo o o ot t t t menu of the Setup program accessed by pressing F2 at startup 4 Check that the h...

Page 45: ... e in Setup refer to the B B B Boo oo oo oot t t t D D D De e e ev v v viiiic c c ce e e e P P P Pr r r riiiio o o or r r riiiit t t ty y y y submenu in the B B B Bo o o oo o o ot t t t menu group of the HP Setup program Refer to page 22 6 Run DiagTools to see if it detects a problem with the drive Refer to page 20 For more information on using and troubleshooting DVD refer to Easy Access to Infor...

Page 46: ...r HP authorized reseller for information on suitable UPS units Checklist 1 If you have difficulty removing a disc from the CD ROM or DVD drive during a power failure for example you can use the manual eject button For example to eject a CD ROM using the manual eject button With a thin solid rod such as the end of a paper clip push the CD ROM drive s manual eject button 2 The CD ROM drive door will...

Page 47: ...ersion is used The BIOS version is displayed in the Setup program Main menu accessed by pressing F2 during start up Any BIOS parameter changes Did the problem occur after changes were made to the BIOS using the Setup program Make a list of slots and interrupts used by additional cards for example LAN sound and SCSI This is to check for interrupt conflicts Your PC needs to give separate interrupt r...

Page 48: ...42 Support and Information Services ...

Page 49: ...sories Important Before You Start page 44 Inside the Computer page 45 Removing and Replacing the Cover page 46 Accessing or Replacing the System Board page 48 Cables and Connectors in Your PC page 51 Replacing a Processor page 52 Replacing the Floppy Drive page 53 Replacing the Hard Drive page 55 Installing an Expansion Bay Drive page 57 Installing a Memory Module page 60 Installing an Expansion C...

Page 50: ...r outlet and any connection to a telecommunications network Always replace the cover before switching the PC on again Caution Static electricity can damage electronic components Turn all equipment OFF Don t let your clothes touch the accessory To equalize the static electricity rest the accessory bag on top of the PC while you are removing the accessory from the bag Handle the accessory as little ...

Page 51: ... Up to Four PCI Expansion Card Slots some slots may come with pre installed cards such as a modem Main memory modules 100 MHz SDRAM 32 MB kit 64 MB kit 128 MB kit 256MB kit Celeron Processor One or Two Free Front Access Device Shelves CD ROM drive already fitted in some models DVD Zip or Tape drive ...

Page 52: ...nd stand behind it 2 Disconnect all cables from the rear of the PC 3 Loosen the three thumb screws from the rear of the PC 4 Slide the cover back by about 1cm 0 3 inches 5 Pulling the bottom edges of the cover apart slightly lift it up and off the PC Caution For your safety disconnect the power cord and all external cables ...

Page 53: ... Lower the cover onto the PC leaving a gap of about 1cm 0 3 inches between the cover and the front of the PC 3 Check that the cover is correctly held in place with the metal tabs positioned inside the guide rails 4 Slide the cover towards the front of the PC 5 Tighten the three screws on the back of the computer ...

Page 54: ...to the components To do this 1 Remove the PC s cover Refer to page 46 2 Free the two cables held in place by the plastic clip 3 Remove any cards from the expansion slots see page 61 4 Remove the two screws in the PC s side panel 5 Slide the panel towards the front of the PC until it is free of its retaining tabs 6 Rotate the top of the panel out slightly and lift it up and out of the PC taking car...

Page 55: ...e system board off the side panel 5 Remove any components you want to reuse such as the processor or memory modules Refer to the appropriate section for instructions on removing the individual components 6 Make sure that the replacement board has the same jumper or switch settings as the old system board 7 Install any components removed from the old system board in the new board Refer to the appro...

Page 56: ...ab and engage the lower retaining tabs 2 Rotate the top of the panel towards the PC 3 Slide the panel towards the rear of the PC until all the retaining tabs are engaged 4 Replace the two screws that hold the panel in place 5 Reattach the cables with the plastic clip 6 Replace the cover Refer to Replacing the Cover on page 47 metal positioning tab ...

Page 57: ...ing data and power cables These are connected to the system board and internal devices as shown below You must also connect the power connector status panel connector and CD audio connector if a CD ROM is fitted to the system board Power connector CD ROM DVD Tape or Zip drive Hard drive Floppy drive CD audio connector Status panel connector ...

Page 58: ... to release the old processor then lift it out 5 Install the new processor in the socket with its corner marker facing the corner marker on the socket then lower the lever to lock it in place 6 Replace the heatsink and fasten the retention clip 7 Refer to page 49 for instructions on reinstalling the system board in your PC 8 Replace the PC s cover Refer to page 47 Caution For your safety disconnec...

Page 59: ...y Drive 1 Remove the cover Refer to page 46 2 Remove the floppy drive tray fixing screw 3 Slide the floppy drive tray towards the back of the computer until it is released from its mountings then lift it free 4 Remove the floppy drive s two connectors ...

Page 60: ...ors on the rear of the drive are at the back of the bay 8 Replace the three screws You must fit these screws in the holes that have 1 engraved alongside 9 Replace the floppy drive connectors 10 Place the drive tray against the positioning tab then slide it towards the front of the PC until the tray is engaged on the mounting tabs 11 Replace the floppy drive bay fixing screw 12 Replace the PC s cov...

Page 61: ...page 46 2 Remove the hard drive tray fixing screw 3 Slide the drive tray towards the rear of the PC until the tray is released from its mountings Pull the drive tray out of the computer casing 4 Disconnect the power and data cables from the hard drive 5 Undo the four screws and slide the old drive out of the tray Warning For your safety disconnect the power cord and all external cables ...

Page 62: ...r and data cables Refer to Cables and Connectors in Your PC on page 51 if you are unsure of which cable to use 9 Replace the drive tray in the computer aligning it with the positioning tab and making sure that the tags are correctly engaged in their holes 10 Replace the tray fixing screw 11 Replace the PC s cover Refer to page 47 Caution Take care when handling the hard drive A one quarter inch dr...

Page 63: ...ightly until you are able to lift it out 4 Slide the new drive in from the rear 5 Replace the three screws You must fit these screws in the holes that have 1 engraved alongside Warning To avoid electrical shock and harm to your eyes by laser do not open the laser module The laser module should be serviced by service personnel only Do not attempt to make any adjustment to the laser unit Refer to th...

Page 64: ...t of the panel gently upwards until the whole panel can be lifted off 4 Lay the front panel on a flat surface beside the PC 5 Remove the plastic masking plate from the front panel by prising the retaining tabs open by hand 6 If the bay has a metal blanking plate then break it off using a screwdriver 7 Slide the drive in from the front of the computer 8 Tighten the three screws that fasten the driv...

Page 65: ...Connect the data and power cables If this is the second device installed in the expansion bays fit the data connector marked CD Slave If this is the only device fit the end CD connector marked CD Master 10 Replace the cover Refer to page 47 ...

Page 66: ... Panel for Easy Access to System Board Components on page 48 4 Either remove the module you want to replace or locate an empty memory module socket 5 Make sure that the socket s clips are open 6 Align the grooves on the bottom of the module with the corresponding marks on the socket and push it firmly into place The clips close automatically 7 Replace the system board if you removed it earlier Ref...

Page 67: ...fitting a card in an empty slot unscrew the slot cover facing the slot you want to use and lift it out If replacing a card in an expansion slot undo the screw holding the card in place and lift it out 3 Aligning the new card carefully press it firmly into the socket and tighten the retaining screw 4 Replace the PC s cover Refer to page 47 ...

Page 68: ...the PC 6 Reconnect all the power cables to the drives and the system board 7 Replace the cover Refer to page 47 8 Check that the voltage switch is set correctly for your country the voltage is set during manufacturing and should already be correct Warning Hewlett Packard does not support power supply upgrades This information is provided to help you replace a defective power supply unit For your s...

Page 69: ...if the battery is incorrectly installed For your safety never attempt to recharge disassemble or burn the old battery Replace the battery only with the same or equivalent type recommended by the manufacturer The battery in this PC is a lithium battery which does not contain heavy metals nevertheless in order to protect the environment do not dispose of batteries in household waste Please return us...

Page 70: ...64 Replacing the Battery ...

Page 71: ...at have been associated with repetitive strain injury RSI to soft tissues in the hands and arms If you experience discomfort or pain while using any computing equipment discontinue use immediately and consult your physician as soon as possible In addition to the information on RSI given in this chapter you may also consult the online version of Working in Comfort accessible from the HP Brio Center...

Page 72: ...dons become irritated or inflamed RSI has been a reported problem for those who perform repetitive tasks such as assembly line work meat packing sewing playing musical instruments and computer work RSI also has been observed in those who frequently engage in activities such as carpentry knitting housework gardening tennis windsurfing and lifting children What causes RSI The specific causes of RSI ...

Page 73: ...m is diagnosed and treated the easier it is to resolve Preparing Your Work Environment When using HP computing equipment it is important that your work environment contribute to your comfort and productivity Your Chair It s very important that your chair provides a comfortable sitting position and offers the following features A stable base such as five legs with casters Make sure the casters are ...

Page 74: ...backrest correctly supports the lower part or lumbar curve of the back A freely rotating swivel so you can move easily from side to side Fully adjustable and padded armrests The chair arms should not interfere with adjusting the chair or moving it close to your work surface Your Work Surface Ideally you should be able to adjust the height of your work surface A simple way to ensure your work surfa...

Page 75: ...oximately parallel to the floor Wrists Your wrists should be as straight as possible while using the keyboard mouse or trackball They should not be bent sideways or more than 10 degrees up or down Legs Your thighs should be horizontal or angled slightly downward Your lower legs should be near a right angle to your thighs Your feet should rest flat on the floor If necessary use a footrest but doubl...

Page 76: ...t is straight on To avoid glare or reflection try to position the monitor so the screen is at a right angle to your window rather than in front of it If reflection or glare persists tilting the screen forward may help Maintain a comfortable viewing distance to the screen Most people prefer a viewing distance of approximately 46 to 76 cm 18 to 30 inches depending on monitor size Character size and ...

Page 77: ...hould be observed when using a document holder The document holder should be at approximately the same height and distance from your eyes as the screen and as close to the monitor as possible to prevent neck twisting Some users prefer a document holder mounted to the monitor while others prefer the document holder positioned between the screen and keyboard If the primary task is to view documents ...

Page 78: ...ise or lower the keyboard angle If you are in the correct sitting position with your elbows at about the same level as the work surface you may not need to use it However if your elbows are below the work surface you may wish to use the kickstand to raise the back of the keyboard An adjustable keyboard tray may be useful if you cannot adjust your chair or work surface to the proper height for typi...

Page 79: ...ace edge Mice and Other Input Devices Various aspects of using mice and other input devices may increase your risk of discomfort or injury Observing the following recommendations may reduce that risk As with the keyboard try to keep your hand wrist and forearm in a neutral position while using your mouse or other input device When using a stylus or light pen with a graphics tablet don t grip the s...

Page 80: ...Be sure to keep your mouse and trackball clean Regular removal of accumulated dust and dirt helps ensure proper tracking and reduces unnecessary hand and wrist motions Headphones and Speakers Listening to loud sounds for prolonged periods may permanently damage your hearing To avoid discomfort from unexpected noise always turn down the volume before connecting headphones or speakers to your HP equ...

Page 81: ...r slightly below eye level up to 15 degrees Head Do not tilt your head forward by more than 15 degrees and try not to turn your head toward the side Back While sitting at your work surface make sure your back is supported by the chair s backrest in an erect position or angled slightly backwards Arms Make sure your arms and elbows are relaxed and loose with your upper arm perpendicular to the floor...

Page 82: ...iods of time without a break may be more prone to injury Changing tasks frequently will help prevent muscle stiffness Examples alternating between keyboarding reading writing filing and moving around in your work environment helps you maintain a relaxed posture Occasionally stretch the muscles in your hands arms shoulders neck and back You should stretch at least as often as you take brief task br...

Page 83: ...n This chapter provides technical information on your PC For more detailed information refer to the PC s datasheet in the library on HP s web site www hp com desktops Technical Characteristics page 78 Clearing Your PC s CMOS BIOS Settings page 79 ...

Page 84: ...er consumption Windows 98 Suspend 115V 60Hz 20W 230V 50Hz 20W Storage Humidity 8 85 Notes Operating temperature and humidity ranges may vary depending on the mass storage devices installed High humidity levels can cause improper operation of disk drives Low humidity ranges can aggravate static electricity problems and cause excessive wear of the disk surface The power consumption and acoustics fig...

Page 85: ... expansion card or other device when you are having problems booting the PC You can clear CMOS settings by using your PC s BIOS Setup program by opening your PC and clearing CMOS manually Clearing CMOS Using the Setup Program If you are able to gain access to your PC s Setup program use the following simple method to clear CMOS settings 1 Restart your PC and press F2 when the message Press F2 to e...

Page 86: ...ord reboot your PC then shut down your system before proceeding with step 4 4 Reset the jumper to the default position 5 Replace the cover and reconnect the power cord 6 Switch on the PC 7 Press F2 to enter the Setup program The PC will restart with the new configuration You now have full access to the Setup program For more information on Setup refer to page 22 C C C Cl l l le e e ea a a ar r r r...

Page 87: ...Regulatory and Software License Information Regulatory and Software License Information Regulatory Information page 82 Recycling your PC page 84 HP Software License Agreement page 85 ...

Page 88: ...Lines IEC 555 2 1982 A1 1985 EN60555 2 1987 IEC 61000 3 3 1994 EN 61000 3 3 1995 FCC Title 47 CFR Part 15 Class B 2 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept ...

Page 89: ...place the battery only with the same or equivalent type recommended by the manufacturer The battery in this PC is a lithium battery which does not contain any heavy metals Nevertheless in order to protect the environment do not dispose of batteries in household waste Please return used batteries either to the shop from which you bought them to the dealer from whom you purchased your PC or to HP so...

Page 90: ...nd briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone facsimile machine unless such message clearly contains in a margin at the top or bottom of eac...

Page 91: ...ot have any title or ownership of the software other than ownership of the physical media Customer acknowledges and agrees that the software is copyrighted and protected under the copyright laws Customer acknowledges and agrees that the software may have been developed by a third party software supplier named in the copyright notices included with the software who shall be authorized to hold the C...

Page 92: ...violation of the U S Export Administration regulations or other applicable regulation U S GOVERNMENT RESTRICTED RIGHTS Use duplication or disclosure by the U S Government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in T echnical Data and Computer Software clause in DFARS 252 227 7013 Hewlett Packard Company 3000 Hanover Street Palo Alto CA 94304 U S A Rights for no...

Page 93: ...ds 3 printer 4 scanner 4 to a network 4 to the Internet 13 USB devices 4 connectors in the PC 51 cover removing 46 replacing 47 D D D D DiagTools features 20 finding information on 15 running 20 driver updates 15 drivers reinstalling 20 DVD installing 57 recommended configuration 39 troubleshooting 39 E E E E errors at startup 30 expansion cards installing 61 F F F F Fix a Problem 15 floppy drive ...

Page 94: ...ating system 20 replacing battery 63 CD ROM 57 floppy drive 53 hard drive 55 power supply 62 processor 52 system board 48 restoring factory configuration 20 S S S S setting up your PC 1 software problems 29 starting the PC 6 support before you call 41 Web site i system board replacing 48 T T T T technical information 77 Troubeshooting Help Zone 24 troubleshooting HP Brio Center 15 quick reference ...

Page 95: ......

Page 96: ... nt t t te e e er r r rn n n ne e e et t t t a a a an n n nd d d d a a a acc cc cc cce e e es s s ss s s s u u u us s s se e e ef f f fu u u ul l l l i ii in n n nf f f fo o o or r r rm m m ma a a at t t ti ii io o o on n n n f f f fo o o or r r r y y y yo o o ou u u ur r r r s s s sm m m ma a a al l l ll l l l b b b bu u u us s s si ii in n n ne e e es s s ss s s s o o o on n n nl l l ly y y y i ...

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