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Chapter 7: Troubleshooting and support

75

Chapter 7: 

Troubleshooting and 

support

Problems and solutions

NOTE 

If you still cannot solve your problem after reviewing the 

troubleshooting information provided in the following 

table, you can run diagnostic tests on your camera to try 

to isolate and solve the problem yourself. The diagnostic 

tests for the HP Photosmart 930 series digital camera are 

provided on the following

 

website: 

www.hp.com/support

. 

Problem

Possible cause Solution

The camera 

does not 

turn on.

The batteries 

are functioning 

incorrectly, are 

dead, are 

installed 

incorrectly, or 

are missing.

The charge in the batteries can 

be low or completely drained. Try 

installing new or recharged 

batteries.
Ensure that the batteries are 

inserted correctly.
Do not use ordinary alkaline 

batteries. For best results, use 

photo-lithium batteries or 

rechargeable NiMH batteries. If 

you must use alkaline batteries, 

use high-grade “ultra” or 

“premium” varieties.

Summary of Contents for 930

Page 1: ...user s manual user s manual hp photosmart 930 series digital camera user s manual 2005 09 01 数码说明书之家 www 54gg com 数码说明书之家 www 54gg com 2005 09 01 ...

Page 2: ......

Page 3: ...t notice Hewlett Packard shall not be liable for errors contained herein or for consequential damages in connection with the furnishing performance or use of this material Microsoft and Windows are U S registered trademarks of Microsoft Corporation Apple Macintosh and Mac are registered trademarks of Apple Computer Inc PENTAX is a registered trademark of PENTAX Corporation The SD logo is a tradema...

Page 4: ...age 18 Setting the date and time 18 Installing the software 19 Windows 19 Macintosh 20 Camera states and menus 21 Chapter 2 Taking pictures and recording video clips 22 Taking still pictures 22 Recording audio with still pictures 23 Recording video clips 24 Taking self timer pictures 25 Using the focus brackets 26 Using focus lock 27 Using live view 28 Setting the focus range 30 Setting the exposu...

Page 5: ...duction 43 Resolution 44 Compression 45 Saturation 46 Sharpness 47 Contrast 48 Setup 48 Chapter 3 Reviewing images and video clips 49 Using playback 49 Using the playback menu 51 Play Record audio 54 Play 54 Record audio 54 Delete 55 Magnify 56 Rotate 56 Image info 57 Setup 58 Chapter 4 Using hp instant share 59 Using the share menu 60 Using hp instant share to print pictures 61 ...

Page 6: ...hapter 6 Using the setup menu 70 Camera sounds 71 Date time 72 USB configuration 72 TV configuration 73 Language 74 Chapter 7 Troubleshooting and support 75 Problems and solutions 75 Resetting the camera 83 Error messages on the camera 84 Error messages on the computer 91 Getting assistance 93 HP accessibility website 93 HP photosmart website 93 Support process 93 Phone support in the United State...

Page 7: ...ies and camera accessories 100 Managing batteries 100 Extending battery life 101 Rechargeable batteries 102 Power conservation 102 Purchasing camera accessories 103 Appendix B Specifications 105 Memory card capacity 110 ...

Page 8: ...s Or you can use the direct printing capability with any HP Photosmart printer or other select HP printer without ever connecting to your computer What a great way to keep others close while you capture precious memories To further enhance your experience you may purchase an HP Photosmart 8886 camera dock see page 103 The camera dock allows you to easily download images to a computer send images t...

Page 9: ...those parts Name Description 1 ON OFF switch page 17 Turns the camera power on and off 2 Zoom lever with Zoom Out and Zoom In controls page 35 Zooms out the lens to the wide angle position and zooms in the lens to the telephoto position 3 Wrist strap mount page 15 Allows you to attach a wrist strap 10 2 3 4 5 6 7 8 9 11 1 13 12 ...

Page 10: ...apture and Playback menus and to select menu options on the Image Display 7 Controller with and buttons Allows you to move through menus and images on the Image Display 8 Share button page 60 Turns the Share menu on and off the Image Display 9 Playback button page 49 Turns Playback on and off the Image Display 10 Live View button page 28 Turns Live View on and off the Image Display 11 Image Displa...

Page 11: ...are locked and the flash is ready AF is blinking green either a focus error occurred when you pressed the Shutter button halfway down the flash is charging or the camera is processing a picture see the following NOTE Both and AF are blinking an error has occurred for example the memory card is full or there is no memory card in the camera see the following NOTE NOTE If an error prevents a picture ...

Page 12: ...cus range setting to take pictures of distant objects and landscapes 2 Focus lights Macro and Infinity focus page 30 Lights solid when you select the Macro or the Infinity focus range setting 3 Speaker Plays camera sounds and audio clips 4 Shutter button pages 22 25 Takes a picture and records audio 5 Video button page 24 Starts and stops recording a video clip 4 5 7 3 8 6 1 2 ...

Page 13: ...you select the Flash Off Flash On or Night flash setting 7 Flash button page 33 Allows you to select the Flash Off Flash On or Night flash setting 8 Exposure Mode dial with Action Landscape Portrait Auto and Av Aperture Priority settings page 31 Allows you to select the exposure mode Name Description ...

Page 14: ...e taking a picture when Self Timer in the Capture menu is set to On or On 2 shots When set to On 2 shots blinks during the additional time between the first and second shots 3 Flash page 33 Provides additional light to improve picture taking 4 USB connector pages 67 68 Allows you to connect a USB cable from the camera to a USB enabled computer or printer 6 7 8 1 4 5 2 3 ...

Page 15: ...to connect an optional HP AC power adapter to the camera to either operate the camera without batteries or recharge the batteries in the camera 6 Tripod mount Allows you to mount the camera to a tripod 7 Camera dock connector page 103 Allows you to connect the camera to the optional HP 8886 camera dock 8 Battery door page 16 Allows access to insert and remove the batteries Name Description ...

Page 16: ...nd recharge batteries in the camera For more information about the HP AC power adapter see Purchasing camera accessories on page 103 Installing the memory card 1 With the camera turned off and the back of the camera facing you open the memory card door by sliding the door to the right 2 Insert the memory card making sure that it snaps into place 3 Close the memory card door To remove the memory ca...

Page 17: ...for a few seconds on the Image Display The main part of the status screen shows the current focus flash Resolution and Compression settings as well as the battery level and pictures remaining count Any non default Capture menu settings are also shown across the top of the status screen The status screen is also displayed for a few seconds any time you change the focus range exposure mode or flash ...

Page 18: ...n displayed across the top of the status screen See the previous section Choosing the language The first time you turn the camera on the following screen appears and prompts you to choose a language 1 Scroll to the language that you want by using the buttons on the Controller 2 Press the OK button to select the highlighted language Setting the date and time The camera has a clock that records the ...

Page 19: ...ng the Share menu on the camera and Chapter 5 Unloading and printing images on page 67 for information about connecting the camera to a computer or printer NOTE Copies of this User s Manual are located on the HP Photo Imaging software CD Look in the docs Readme file on the CD to see where the manual in your language is located Windows NOTE For the HP Instant Share component of the HP Photo Imaging...

Page 20: ...intosh 1 Insert the HP Photo Imaging software CD into the CD drive of your computer 2 Double click the CD icon on the computer desktop 3 Double click the installer icon and then follow the on screen instructions to install the software NOTE Before you can unload images from the camera to a Macintosh computer you must first change the USB Configuration setting to Disk Drive in the Setup menu on the...

Page 21: ...view the still images and video clips that you capture For information on using Playback see Chapter 3 Reviewing images and video clips on page 49 z Share Allows you to use the HP Instant Share technology to select images in the camera that will be automatically processed later when the camera is connected to your computer or to a compatible USB enabled HP printer For information on using Share se...

Page 22: ...icture 1 Frame the subject for your picture in the viewfinder 2 Hold the camera steady and press the Shutter button halfway down The camera measures and then locks the focus and exposure 3 Press the Shutter button all the way down to take the picture You will hear a shutter click when the camera takes the picture After the picture is taken the image is displayed for several seconds in Instant Revi...

Page 23: ... take An audio clip can be a maximum of 60 seconds long The following procedure explains how to record an audio clip while you are taking a still picture You can also record an audio clip later to attach to a still image by using the Record Audio menu option in the Playback menu See Using the playback menu on page 51 and then see Record audio on page 54 1 Press the Shutter button all the way down ...

Page 24: ...49 NOTE If you are unhappy with an audio clip you record you can delete just the audio clip not the still image to which it is attached by using the Audio Only option in the Delete sub menu of the Playback menu See Delete on page 55 Recording video clips NOTE Zoom does not work while recording video clips A video clip includes audio and can be up to 2 minutes long 1 Frame the subject for your vide...

Page 25: ...the video clips you have taken See Using playback on page 49 Taking self timer pictures You can also take still pictures using the Self Timer settings in the Capture menu 1 Set Self Timer to either On or On 2 shots in the Capture menu See Using the capture menu on page 36 and then see Self timer on page 38 2 Secure the camera to a tripod or set it on a stable surface 3 Frame the subject for your p...

Page 26: ...ess the Shutter button halfway down the camera uses this focus region to measure and then lock the focus The focus brackets turn green in the Live View screen and the AF viewfinder light turns on solid green when the image is in focus and the camera can lock the focus However the focus brackets turn red and the AF viewfinder light blinks green when the camera is unable to focus If the focus bracke...

Page 27: ...he Normal focus range the default the camera will still take a picture if it cannot find focus Using focus lock Focus Lock allows you to focus on a subject that is not in the center of the picture or to capture action shots more quickly by pre focusing in the area where action will occur You can also use Focus Lock to help achieve focus in low lighting or low contrast situations 1 Frame the subjec...

Page 28: ...d The following table describes the information that is displayed in the Live View screen of the Image Display when the camera settings are at their default values NOTE If you change other camera settings icons for those settings will also be displayed in the Live View screen Icon Description 1 Auto flash setting 2 or Battery level actual icon shown depends on the state of your camera batteries se...

Page 29: ...splay This cautions you that the picture you will take is likely to be blurry due to the long exposure that will be required Therefore you may want to use the flash see Setting the flash on page 33 or a tripod 3 12 Pictures remaining on the memory card depends on how much space is remaining on the memory card 4 Compression setting default is Better which is indicated by the two stars 5 5MP Resolut...

Page 30: ...e Macro focus range the camera will not take a picture if it cannot find focus the focus brackets turn red in Live View and the AF viewfinder light blinks green However when set to the Normal focus range the camera will still take a picture if it cannot find focus Icon Setting Description None Normal Use when taking pictures of subjects greater than 0 5 m 19 7 in away Auto focus is limited to a di...

Page 31: ...e following table describes each of the exposure mode settings on the camera Icon Setting Description Auto The camera automatically selects an aperture and shutter speed Action The camera biases toward faster shutter speeds and higher ISO speeds to stop action Landscape The camera biases toward smaller apertures and lower ISO speeds for better depth of focus and quality Portrait The camera biases ...

Page 32: ...ictures in rapid succession without having to wait for the camera to measure focus and exposure for each picture Using exposure compensation In difficult lighting conditions you can use Exposure Compensation to override the automatic exposure setting that the camera makes Exposure Compensation settings range from 3 0 EV Exposure Value to reduce the exposure of the image darkening it to 3 0 EV to i...

Page 33: ...ing the flash NOTE The flash does not work while recording video clips The Flash button lets you toggle between the four flash settings on the camera Auto is the default flash setting The flash setting resets to Auto when you turn the camera off To change the flash setting press the Flash button on the top of the camera until the Flash Off Flash On or Night flash light is lit The default Auto flas...

Page 34: ...ture Priority Av See Setting the exposure mode on page 31 Icon Setting Description Auto The camera measures the available light and fires the flash if necessary Flash Off The camera will not fire the flash Flash On The camera always fires the flash If the light is behind your subject you can use this setting to increase the light on the front of your subject This is called fill flash Night The cam...

Page 35: ...setting NOTE The zoom indicator in the Live View screen contains a divider to show when you cross over from optical to digital zoom Digital zoom NOTE For better results when using digital zoom you may want to use a tripod to minimize camera shake 1 Press the Live View button to turn on Live View 2 Press the Zoom In control to optically zoom in to the maximum level then release the control 3 Press ...

Page 36: ...return to optical zoom press the Zoom Out control until digital zooming stops Release the control and then press the control again Using the capture menu The Capture menu allows you to adjust various camera settings that affect the qualities of the images and video clips you capture with your camera such as their exposure color and resolution 1 To display the Capture menu press the OK button at an...

Page 37: ...short Help description for that menu option is displayed at the bottom of the screen 5 To exit the Capture menu highlight the EXIT CAPTURE MENU option and press the OK button Help for the menu options Help is the last option in each of the Capture sub menus The Help option provides information about that Capture menu option and its settings For example if you press OK when Help is highlighted in t...

Page 38: ...ure is taken Self Timer is good for situations where you need to minimize camera shake For example keeping the camera steady on a tripod for a long exposure is easier if you use Self Timer You can also use Self Timer when recording video clips The camera will start recording video 10 seconds after you press the Video button However with the On 2 shots setting the camera only records one video clip...

Page 39: ...he image to match the scene illuminant The default White Balance setting is Auto The White Balance setting resets to Auto when you turn the camera off Set the White Balance according to the situations explained in the following table Icon Setting Description None Auto The camera automatically identifies and corrects for the scene illuminant Sun The camera balances color assuming it is outdoors und...

Page 40: ...ite or gray target such as a piece of paper making sure that the region inside the focus brackets encompasses the white or gray target 2 Press the Shutter button the camera will not take a picture The camera then calculates a custom White Balance setting based on the region inside the focus brackets During the calculation PROCESSING is displayed on the screen When the calculation is complete the c...

Page 41: ...isplays This sub menu allows you to specify which region of the scene the camera will use to measure and calculate the exposure The following table describes the AE Metering settings The default setting is Center Weighted The AE Metering setting resets to Center Weighted when you turn the camera off Icon Setting Description Average The camera uses the entire scene region to measure and calculate e...

Page 42: ...O Speed setting when taking either pictures in dark areas without a flash or pictures of fast moving objects However higher ISO speeds produce pictures with more grain or noise and thus can be of lower quality NOTE If you are taking a picture in low light conditions without a flash and have set the camera to IS0 100 you may want to use a tripod because of the resulting slow shutter speed The defau...

Page 43: ...e default Color setting is Full Color The Color setting resets to Full Color when you turn the camera off Red eye reduction If you press OK when the Red eye option is highlighted in the Capture menu the Red eye Reduction sub menu displays This sub menu allows you to turn red eye reduction on and off When set to On the Red eye Reduction setting works in conjunction with the current flash setting Th...

Page 44: ...s This sub menu allows you to set the resolution number of pixels at which your images will be captured The default Resolution setting is 5MP 2608 x 1952 The Resolution setting remains set when you turn the camera off NOTE The Resolution number becomes smaller when you are using digital zoom For example 2 9 appears in place of 5 MP on the right side of the Image Display indicating that the image i...

Page 45: ...how much JPEG compression your images will have The following table describes the Compression settings The default setting is Better The Compression setting remains set when you turn the camera off Icon Setting Description Best This setting produces the highest quality images but uses the most memory This is recommended if you plan to enlarge images or print images to a size larger than 18 by 24 c...

Page 46: ...han at the Good setting See Memory card capacity on page 110 Saturation If you press OK when the Saturation option is highlighted in the Capture menu the Saturation sub menu displays This sub menu allows you to set how saturated the colors will be in your captured images The following table describes the Saturation settings The default setting is Medium The Saturation setting remains set when you ...

Page 47: ...ub menu displays This sub menu allows you to set how sharp the edges will be in your pictures The following table describes the Sharpness settings The default setting is Medium The Sharpness setting remains set when you turn the camera off Icon Setting Description Low The edges in your images will be softer None Medium The edges in your images will have normal sharpness High The edges in your imag...

Page 48: ... default setting is Medium The Contrast setting remains set when you turn the camera off Setup If you press OK when the Setup option is highlighted in the Capture menu the Setup menu displays See Chapter 6 Using the setup menu on page 70 Icon Setting Description Low Your images will have less contrast dark and light colors in the image will be less distinct and there will be more details in the hi...

Page 49: ...n to scroll faster NOTE You only see the first frame of each video clip which is indicated by the Video icon You can use the Play option in the Playback menu to play video or audio clips See Using the playback menu on page 51 3 To turn the Image Display off after reviewing your images and video clips press the Playback button again In addition to seeing the images or the first frames of video clip...

Page 50: ...e optional HP AC power adapter or HP camera dock 2 Displays for the first few seconds when you enter Playback to indicate that you can scroll through all the images or video clips 3 1 2 Indicates this image has been marked for HP Instant Share including e mailing one copy and printing two copies in this example see Chapter 4 Using hp instant share on page 59 or blank if it is a video clip 1 2 3 4 ...

Page 51: ...ntly in Playback press the Playback button first then press the OK button 2 Use the buttons to move to the image or video clip you want to use 3 Use the buttons to highlight the menu options on the left of the Image Display Select a highlighted option by pressing the OK button NOTE While a Playback menu option is highlighted you can use the buttons to scroll to other images and video clips This is...

Page 52: ...corner of each image while the Playback menu is displayed Icon Description 1 Exits the Playback menu 2 or or Plays an audio clip that is attached to this image Records an audio clip to attach to this image Plays this video clip 3 Provides options to either delete this image or video clip delete only the audio clip attached to this still image delete all images and video clips or format the memory ...

Page 53: ...e if this image has an audio clip attached to it with the length of the audio clip displayed to the left of the icon Visible if this is a video clip with the length of the video clip displayed to the left of the icon 10 5 of 14 Shows the number of this image or video clip out of the total number of images and video clips on the memory card 11 date Shows the date that this image was captured or thi...

Page 54: ...deo clip NOTE If there is no audio clip attached to the current image the menu option is Record Audio instead as explained in the next subsection You can adjust the audio volume by pressing the buttons while the audio clip or video clip is playing To stop the clip while it is playing press the OK button Record audio If you press OK when the Record Audio option is highlighted in the Playback menu y...

Page 55: ...io clip if you wish Delete If you press OK when the Delete option is highlighted in the Playback menu the Delete sub menu displays which lists several options z Cancel Returns you to the Playback menu z This Image Deletes the currently displayed image or video clip z Audio Only Deletes only the audio clip attached to the currently displayed image and keeps the current image z All Images Deletes al...

Page 56: ...s the image 4 5x The center portion of the magnified image is displayed along with four arrows which indicate that you can pan around the magnified image by pressing the and buttons Press the OK button to exit the magnified image and return to the Playback menu Rotate If you press OK when the Rotate option is highlighted in the Playback menu the currently displayed image is automatically rotated 9...

Page 57: ... The information in the last three rows in the bottom right hand corner of the image is the same information that is provided in the Playback menu view of the image Description 1 Non default exposure mode setting Action Landscape Portrait or Aperture Priority and all non default Capture menu settings 2 F number aperture or blank if it is a video clip shutter speed or blank if it is a video clip an...

Page 58: ...on is highlighted in the Playback menu the Setup menu displays See Chapter 6 Using the setup menu on page 70 5 Non default focus range setting Macro or Infinity 6 Flash setting that was used Flash Off Flash On Flash On with Red eye Reduction Night or Night with Red eye Reduction or blank if it is a video clip 7 File name of the image on the memory card 8 File size of the image on the memory card D...

Page 59: ...omatically As another example you can select images in the camera to be automatically processed by HP s e mail service When the camera connects to your computer the selected images are e mailed to family friends or any e mail address or group e mail distribution list that you specify The details about this are explained later in this chapter When you press the Share button on the camera the most r...

Page 60: ...ayed image when connected to a computer or printer By default the picture is printed 10 by 15 cm 4 by 6 in 2 Print 2 copies of the currently displayed image when connected to a computer or printer 3 Customize this menu lets you add e mail addresses and other e services to the Share menu This procedure is explained later in this chapter 4 Check mark indicates the destination has been selected for t...

Page 61: ...d the Print 2 copies print options for an image so that 3 copies of the image will be printed when connected to a computer or printer 5 Scroll to other images by using the buttons and repeat steps 3 and 4 to select print options for each image 6 When you are finished selecting all the images you want to have printed press the Share button to exit the Share menu 7 The next time you connect the came...

Page 62: ... Internet e mail account that is accessible when e mailing the images you selected Adding e mail addresses and group distribution lists NOTE You will need an Internet connection to complete this procedure on a Windows computer 1 Turn on the camera and then press the Share button 2 Highlight the Customize this menu option and press the OK button A message on the Image Display appears asking you to ...

Page 63: ...n a Windows computer or Next on a Macintosh computer 5 In the screen called Modify Share Menu On Windows check to see that HP Instant Share E mail is visible above the Add button then click on the Add button On Macintosh click on the Add button 6 If you are using a Windows computer you will be asked to sign in to HP s Passport program HP Passport allows you to use HP s free e mail service and othe...

Page 64: ...ditional e mail addresses or distribution lists to the camera Share menu repeat steps 5 7 on Windows or steps 5 6 on Macintosh If you are using a Windows computer you will not need to sign in to the HP Passport program again NOTE You can configure a maximum of 32 Share destinations individual e mail addresses or group distribution lists that can be listed in the Share menu on your camera 9 When yo...

Page 65: ...l destination or print option for an image 5 Scroll to other images by using the buttons and repeat steps 3 and 4 to select e mail destinations for each image 6 When you are finished selecting all the images you want to e mail press the Share button to exit the Share menu 7 The next time you connect the camera to your computer the images you selected for e mail will be sent to their respective des...

Page 66: ...s that you selected for that address or list as well as a link to a web page where the recipient can view the images From that web page the recipient can do things like reply to you or print the image This makes it easy for people who use different e mail programs to be able to see your images without the difficulty of dealing with e mail attachments Macintosh Images are e mailed directly to recip...

Page 67: ...m on a television See the HP 8886 Camera Dock User s Manual that was included with your camera dock Unloading to a computer NOTE If you are using a Macintosh computer you must first change the USB Configuration setting to Disk Drive in the Setup menu See USB configuration on page 72 1 Turn off the camera 2 Your camera came with a special USB cable for connecting the camera to a computer Connect th...

Page 68: ...aded to the computer 5 When the unload screen on the computer says Finished your images have been saved and shared You can now disconnect the camera from the computer NOTE To unload images to a computer that does not have the HP Photo Imaging software installed on it change the USB Configuration setting to Disk Drive in the Setup menu See USB configuration on page 72 This allows the camera to appe...

Page 69: ...d connect the small end of the USB cable to the USB connector on the camera The Print Setup menu displays on the camera If you already selected images to print from the camera Share menu the number of images selected will be shown as in this example Print Setup menu Otherwise Images ALL will be displayed 4 Adjust the settings in the Print Setup menu by using the buttons to highlight a menu option ...

Page 70: ... Playback menu and use the buttons to highlight the Setup menu option For information about these other menus see Using the capture menu on page 36 or Using the playback menu on page 51 Then press the OK button 2 Use the buttons to scroll through the Setup menu options 3 Either press the OK button to select a highlighted option and display its sub menu or use the buttons to change the setting for ...

Page 71: ...a picture Camera sounds are not the audio sounds recorded with images or video clips If you press OK when the Camera Sounds option is highlighted in the Setup menu the Camera Sounds sub menu displays This sub menu allows you to set the volume level of the camera sounds or turn camera sounds off The default Camera Sounds setting is Low NOTE The volume level of camera sounds is not affected by the a...

Page 72: ... the camera for more than 10 minutes To set the date time and date time format follow the same procedure used in Setting the date and time on page 18 USB configuration If you press OK when the USB option is highlighted in the Setup menu the USB Configuration sub menu displays This sub menu determines how the camera is recognized when connected to a computer z Digital Camera Causes the computer to ...

Page 73: ...tup menu the TV Configuration sub menu displays This sub menu allows you to set the format of the video out signal for displaying camera images on a television TV that is connected to the camera with an optional HP 8886 camera dock z NTSC Format used primarily in North America and Japan z PAL Format used primarily in Europe The default setting depends on the language that you selected when you pow...

Page 74: ...he Setup menu the Language sub menu displays This sub menu allows you to set the language used in the camera interface including the text in menus and on the Image Display The default Language setting is English To set the language on the camera follow the same procedure used in Choosing the language on page 18 ...

Page 75: ...ies digital camera are provided on the following website www hp com support Problem Possible cause Solution The camera does not turn on The batteries are functioning incorrectly are dead are installed incorrectly or are missing The charge in the batteries can be low or completely drained Try installing new or recharged batteries Ensure that the batteries are inserted correctly Do not use ordinary ...

Page 76: ...et I replace the camera batteries frequently Extended Image Display use for Live View or video recording excessive flash use and excessive zooming consume a lot of battery power Minimize the use of Live View and video especially if using alkaline batteries Also use the flash and zoom only when necessary Use an HP AC power adapter to power the camera when you are using the Image Display for an exte...

Page 77: ...t from being charged The camera batteries will not charge Rechargeable batteries are not inserted Install NiMH batteries Lithium and alkaline batteries cannot be recharged Batteries are already charged Battery charging will not start if the batteries were recently charged Try charging them again after they have drained awhile Battery voltage is too low for charging to start The camera will not att...

Page 78: ...p charging prematurely Purchase new batteries The Power Memory light blinks as if the batteries are being recharged but there are no batteries installed The camera does not recognize that there are no batteries installed Do nothing The blinking is harmless and should stop after 5 30 minutes The wrong date and or time is shown The batteries are drained or were removed from the camera for too long T...

Page 79: ...tteries are drained Replace or recharge the batteries The camera has stopped operating Press the Reset switch to reset the camera See Resetting the camera on page 83 A long delay occurs between pressing the Shutter button and the camera taking a picture The camera needs time to lock focus and exposure Use Focus Lock See Using focus lock on page 27 The camera is taking a long exposure Use a tripod ...

Page 80: ...ew one The memory card is locked Switch the locking tab on the memory card to the unlocked position The flash is recharging Wait until the flash has recharged before taking another picture The camera is set to Macro focus but the focus is farther away than the macro close up range Re focus the camera so that it is within the macro close up range See the range for Macro focus in Setting the focus r...

Page 81: ...d The light is low and the flash is set to Flash Off In dim light the camera requires a longer exposure Use a tripod to hold the camera steady improve lighting conditions or set the flash to Flash On see page 33 The camera focused on the wrong thing or was unable to focus Use Focus Lock See Using focus lock on page 27 My image is too bright The flash provided too much light Use the Flash Off setti...

Page 82: ...ion see page 32 so the dark objects in the scene will not look washed out My image is too dark There was not enough light Wait for natural lighting conditions to improve add indirect lighting use the flash see page 33 or adjust the Exposure Compensation see page 32 The flash was on but the subject was too far away Make sure your subject is within the flash working distance see Appendix B Specifica...

Page 83: ...itch until the switch is depressed then remove the paper clip The camera is reset 3 Reinsert the batteries and close the battery door You may now use the camera again My image is too dark continued Your finger blocked the flash Be sure to move your fingers away from the flash when you take a picture The scene had many light colored objects such as a white dog in snow Increase the Exposure Compensa...

Page 84: ... too low to use Live View on the Image Display Take pictures with the viewfinder instead of the Image Display Replace or recharge batteries or use an optional HP AC power adapter Batteries are defective One or both cells are shorted or severely overdischarged Purchase new batteries Batteries cannot be charged Either an error occurred during charging an AC power disruption occurred during charging ...

Page 85: ...a does not have a memory card installed Install a memory card Card is unformatted The memory card needs to be formatted Format the memory card by using the Format Card option in the Delete sub menu of the Playback menu See Delete on page 55 This will delete all data on the card Card has wrong format The memory card is formatted for a different device such as an MP3 player Re format the card by usi...

Page 86: ...that the memory card is the proper type for your camera See Appendix B Specifications on page 105 If it is the proper type try formatting it see the Format option in the Delete sub menu on page 55 If it will not format it is probably corrupted Replace the memory card PROCESSING The camera is processing data such as saving the last picture you took Wait a few seconds for the camera to finish proces...

Page 87: ...k and the camera cannot focus Add an external light source or use Focus Lock see page 27 and point at a part of the scene that is brighter Unable to focus and blinking The camera is set to Macro focus but the subject for the picture is too far Set the camera to Normal focus and try taking the picture again See Setting the focus range on page 30 The subject did not provide enough contrast for the c...

Page 88: ... Playback Take some pictures or video clips Cannot display image Possibly comes from copying images to the memory card from a computer or a corrupted image caused by the camera not shutting down properly Use the HP software to edit the images copied on the memory card Also do not remove batteries or the memory card when the camera is turned on Unknown device The camera is connected to a USB device...

Page 89: ...onnected to the camera Make sure the camera is connected to a supported printer and that the printer is turned on Unsupported printer The printer is an unsupported device Connect the camera to a supported printer such as an HP Photosmart printer or another HP printer with a front panel USB port Or connect the camera to a computer and print from there instead Photo tray is engaged The selected pape...

Page 90: ...nter Printer is out of paper Your printer is out of paper Load paper into the printer and then press the OK or Continue button on the printer To cancel the print job press the OK button on the camera Printing canceled The print job has been canceled Press the OK button on the camera Complete the print request again Any error code numbers that appear The camera may have a hardware or firmware probl...

Page 91: ...t Share setup but the memory card is either missing full or locked Either install a memory card make room on the memory card or unlock it by switching the locking tab on the card to the unlocked position Computer cannot find the connected camera The camera is turned off Turn on the camera The camera is not working correctly Try connecting the camera directly to an HP Photosmart printer or an HP pr...

Page 92: ...s another disk drive on the computer so that you can easily copy the image files from the camera to the hard drive of your computer The camera is connected to the computer through a USB hub and your USB hub is not compatible with the camera Connect the camera directly to a USB port on the computer You are using the HP 8886 camera dock and forgot to press the Save Print button Press the Save Print ...

Page 93: ...on z Tips on using your camera more effectively and creatively z HP digital camera driver updates and software z Register your product z Subscribe to newsletters driver and software updates and support alerts Support process The HP support process works most effectively if you perform the following steps in the order specified 1 Review the troubleshooting section of this User s Manual which starts...

Page 94: ...ree during your digital camera s limited warranty period After the warranty period the dealer will quote a service charge 5 Contact the HP Customer Care Center for support by phone Please consult the following website to check the details and conditions of phone support in your country region www hp com support As a part of HP s continuing efforts to improve phone support information services we a...

Page 95: ...support in the United States Support is available both during and after the warranty period Within the period of your warranty telephone support is provided free of charge Call 208 323 2551 If this is a long distance call for you long distance charges will apply US phone support is available in both English and Spanish 24 hours a day 7 days a week days and hours of support may change without notic...

Page 96: ...ne numbers and policies may change Visit the following website to check the details and conditions of phone support in your country region www hp com support Algeria 213 0 61 56 45 43 Austria 43 0 820 87 4417 Bahrain 973 800 728 Belgium 32 070 300 005 Dutch 32 070 300 004 French Czech Republic 42 0 2 6130 7310 Denmark 45 70202845 Egypt 20 02 532 5222 Finland 358 0 203 66 767 France 33 0 8 92 69 60...

Page 97: ... 44 42 Russian Federation 7 095 797 3520 Moscow 7 812 346 7997 St Petersburg Saudi Arabia 966 800 897 14440 Slovakia 421 2 6820 8080 South Africa 086 000 1030 RSA 27 11 258 9301 outside RSA Spain 34 902 010 059 Sweden 46 0 77 120 4765 Switzerland 41 0848 672 672 German French Italian Peak time 0 08 CHF Outside peak 0 04 CHF Tunisia 216 1 891 222 Turkey 90 216 579 71 71 Ukraine 7 380 44 490 3520 Un...

Page 98: ...utside Grande São Paulo Canada 1 905 206 4663 during the warranty period 1 877 621 4722 after the warranty period Central America and the Caribbean 1 800 711 2884 Chile 56 800 22 5547 Post sales Business Computing 56 800 360 999 Post sales Home Computing China 86 10 6564 5959 Colombia 57 9 800 114 726 Guatemala 502 1 800 999 5105 Hong Kong SAR 852 3002 8555 India 1 600 112267 or 91 11 682 6035 Hin...

Page 99: ...0 472 6684 outside Mexico City New Zealand 64 9 356 6640 Peru 51 0 800 10111 Philippines 63 2 867 3551 Puerto Rico 1 877 2320 589 Singapore 65 6272 5300 Taiwan 886 0 800 010055 Thailand 66 2 661 4000 United States 1 208 323 2551 Venezuela 58 0 800 4746 8368 Vietnam 84 0 8 823 4530 ...

Page 100: ...d You may be prompted to update the date and time The following battery levels may be displayed on the status screen in Live View in Playback and when the camera is connected to a computer or printer Icon Description Batteries have 65 100 percent battery life remaining Batteries have 35 65 percent battery life remaining Batteries have 10 35 percent battery life remaining Batteries have less than 1...

Page 101: ...e pictures instead of the Image Display Leave the Image Display off whenever possible z Use zoom only when necessary z Use the Auto flash setting rather than Flash On z Minimize power cycling If you expect to average more than one picture every five minutes leave the camera on rather than turning it off after each shot This minimizes the number of times the lens has to extend and retract z Use an ...

Page 102: ...me time One low charged battery will reduce the battery life for both batteries in the camera z For NiMH batteries to reach optimal capacity and performance they should first be discharged completely and recharged four separate times z NiMH batteries discharge when not in use whether they are installed in a device such as in the camera or not If they have not been used for more than two weeks rech...

Page 103: ...ustralia and New Zealand C8886A UUF Europe except for the United Kingdom see the next option below C8886A AC2 United Kingdom and South Africa C8886A ABU z Memory card Secure Digital SD or MultiMediaCardTM MMC 512 MB is the maximum usable card size This product only supports the use of MultiMediaCard memory cards that have been verified compliant to the MultiMediaCard specification as of January 20...

Page 104: ...ry Kit Y1789B UUS for Europe continent Y1789B ABU for the United Kingdom Y1789B A2L for North America Contents include Universal camera case Battery recharger 4 rechargeable NiMH batteries z HP Digital Camera Accessory Kit C8884B UUS for Europe continent C8884B ABU for the United Kingdom C8889A for North America Contents include Universal camera case Battery recharger 4 rechargeable NiMH batteries...

Page 105: ...Diagonal 9 04 mm 1 1 8 inch 4 3 format CCD Color depth 36 bit 12 bits by 3 colors Storage Slot for memory card Secure Digital SD and MultiMediaCard MMC memory card supported One 32 MB SD memory card included See Memory card capacity on page 110 Lens Focal length z Wide 7 6 mm z Telephoto 22 8 mm F Number z Wide f 2 6 z Telephoto f 4 8 Viewfinder Zooming optical viewfinder Zoom 3x optical 7x digita...

Page 106: ...000 to 15 seconds Tripod mount Yes Built in flash Built in flash assembly 5 second recharge Flash working distance Zoom Position ISO 100 ISO 200 ISO 400 Wide 2 5 m 3 5 m 5 1 m Telephoto 1 3 m 1 9 m 2 5 m External flash No Flash settings Auto default Flash On Flash Off Night Red eye reduction can be added independently to any of these settings through the Capture menu default is Red eye Reduction O...

Page 107: ...ach still picture z Video Audio is captured automatically with video Exposure Mode settings Auto default Action Landscape Portrait Aperture Priority Exposure Compensation Can be set manually from 3 0 to 3 0 EV Exposure Value in 0 5 EV increments White Balance settings Auto default Sun Shade Tungsten Fluorescent Manual AE Metering settings Average Center Weighted default Spot ISO Speed settings Aut...

Page 108: ...oom Yes 4 5x Compression format z JPEG EXIF for still images z MPEG1 for video clips Interfaces z USB to a computer or USB to an HP Photosmart printer or to any other HP printer with a front panel USB port z DC IN 3 3 to 3 7V z HP Photosmart 8886 camera dock Standards z PTP transfer 15740 z MSDC transfer z NTSC PAL z JPEG z MPEG1 z DPOF 1 1 z EXIF 2 2 z DCF 1 0 Feature Description ...

Page 109: ... States and Canada C8912 A2L z Korea Australia and New Zealand C8912 UUF z Europe C8912 UUS Optional HP Photosmart 8886 camera dock z United States and Canada C8886A A2L z Mexico Brazil Chile Argentina and Uruguay C8886A ABM z Korea Australia and New Zealand C8886A UUF z Europe except for the United Kingdom see the next option below C8886A AC2 z United Kingdom and South Africa C8886A ABU Slow tric...

Page 110: ...nding on the content of each still image External body dimensions 97 mm L by 45 mm W by 67 mm H 3 8 in L by 1 8 in W by 2 6 in H Weight 225 grams 7 9 ounces without batteries Temperature range Operational 5 to 45 C 41 to 113 F at 15 to 85 Relative Humidity Storage 30 to 65 C 22 to 149 F at 15 to 90 Relative Humidity Warranty HP 1 year exchange warranty 5MP 2608 x 1952 Resolution 1 MP 1296 x 976 Re...

Page 111: ...vels 100 rechargeable 102 types to use 101 Best Compression setting 45 Better Compression setting 45 blinking lights on camera 10 11 14 bonus software 20 brackets in Live View screen 26 brightening an image 32 C calibrating color of images 40 camera accessories 103 reset switch 83 specifications 105 states 21 turn on off 17 Camera Sounds setting 71 Capture menu Help for menu options 37 using 36 Co...

Page 112: ...ing 46 delete from memory card 55 DPOF 61 Resolution setting 45 flash description 14 lights LEDs 13 setting 33 working distance 106 Flash button description 13 Flash Off light description 13 Flash On light description 13 F number setting 31 focus lights LEDs 12 lock 27 range 106 range setting 30 focus brackets using 26 Focus button description 12 format memory card 55 G Good Compression setting 45...

Page 113: ...f Timer setting 38 Sharpness setting 47 too dark light 32 unloading camera to computer 67 White Balance setting 39 Infinity focus light 12 Infinity focus range setting 30 install batteries 16 memory card 16 software 19 20 wrist strap 15 ISO Speed setting 42 L Language change setting 74 choose at first startup 18 LEDs lights on camera Auto Exposure Auto Focus and Flash 11 Flash Off 13 Flash On 13 I...

Page 114: ...verride automatic exposure 31 P photo lithium batteries 101 Picture Transfer Protocol PTP 72 pictures record audio clips 23 share 59 take self timer 25 take stills 22 pictures remaining on memory card 29 play audio or video clips 54 Playback Playback button 10 using 49 Playback button description 10 Playback menu using 51 power battery level icons 100 light 10 restoring previous settings 18 specif...

Page 115: ...omize 62 description 60 e mail service 62 printing options 61 using 60 share pictures 59 Sharpness setting 47 Shutter button description 12 lock exposure and focus 26 shutter speed range 106 software install 19 20 sounds of camera 71 space remaining on memory card 29 speaker description 12 specifications 105 states of camera 21 status screen 17 still pictures take 22 support for users 93 T technic...

Page 116: ... description 11 viewing images and video clips 49 W web sites for HP 93 White Balance setting 39 Windows computer bonus software 20 connect to 67 install software 19 working distance of flash 106 wrist strap attaching to camera 15 mount on camera 9 Z zoom specifications 105 use optical or digital 35 Zoom lever description 9 Zoom Out and Zoom In controls 9 ...

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Page 118: ...www hp com photosmart Printed in China 2003 Q2214 90154 Q2214 90154 ...

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