Chapter 3
Troubleshooting
Troubleshooting Using Offline Support Tools
25
Troubleshooting Using Offline Support Tools
You can use the Support Plus CD to troubleshoot your hp 9000 rp4440 Server by accessing the offline
diagnostic environment ODE.
Offline Diagnostic Environment (ODE)
ODE is used to evaluate specific hardware components via a command line interface. To access ODE from
your Support Plus CD, perform the following steps:
Step 1. Power on your HP Server and insert the Support Plus CD.
Step 2. Boot the system to the PDC prompt (BOOTADMIN, BCH, etc.). PDC prompts may differ on some
computer models.
Main Menu: Enter command or menu>
Step 3. List the bootable devices by entering search:
search
Step 4. Select the CD device that contains the Support Plus CD, for example:
p3
Step 5. Boot from that device by entering boot p3:
boot p3
Step 6. You are asked to interact with the Initial System Loader (ISL) prompt. Enter yes:
y
Step 7. From the ISL prompt, start the Offline Diagnostics Environment by entering ODE:
ODE
The following commands are available at the ODE prompt:
Table 3-2
ODE Commands
Command
Description
help
To display a list and description of the available commands
help
<command>
To display the additional information
help
<var>
To display the additional information
ls
To list the ODE modules that will run on your computer
<module_name>
To run an ODE module interactively
run
<module_name>
To run an ODE module non-interactively
