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Solving Display Problems

If you encounter display problems, see the documentation that came with the monitor and to the common
causes and solutions listed in the following table.

Table D-6

  Solving Display Problems

Blank screen (no video).

Cause

Solution

Monitor is not turned on and the monitor light is not on.

Turn on the monitor and check that the monitor light is on.

Bad monitor.

Try a different monitor.

The cable connections are not correct.

Check the cable connection from the monitor to the computer
and to the electrical outlet.

You may have a screen blanking utility installed or energy
saver features are enabled.

Press any key or click the mouse button and, if set, type your
password.

System ROM is corrupted; system is running in Boot Block
Emergency Recovery Mode (indicated by eight beeps).

Reflash the system ROM with the latest BIOS image. See the
“Boot Block Emergency Recovery Mode” section of the

Desktop Management Guide

 for more information

You are using a fixed-sync monitor and it will not sync at the
resolution chosen.

Be sure that the monitor can accept the same horizontal scan
rate as the resolution chosen.

Computer is in 

standby

 mode.

Press the power button to resume from 

standby

 mode.

CAUTION:

When attempting to resume from 

standby

 mode,

do not hold down the power button for more than four seconds.
Otherwise, the computer will shut down and you will lose any
unsaved data.

Monitor cable is plugged into the wrong connector.

Ensure that the monitor is plugged into an active connector on
the rear of the computer. If another connector is available,
connect the monitor to that connector and reboot the system.

Monitor settings in the computer are not compatible with the
monitor.

1.

In Windows XP Control Panel, double-click the 

Display

icon and select the 

Settings

 tab.

In Windows Vista Control Panel, under 

Appearance and

Personalization

, select 

Adjust screen resolution

.

2.

Use the sliding control to reset the resolution.

Cannot enable integrated graphics after installing a PCI Express x16 graphics card.

Cause

Solution

On systems with Nvidia integrated graphics, the integrated
graphics can be enabled in Computer Setup only if an Nvidia
PCI Express x16 graphics card is installed.

On systems with Nvidia integrated graphics, install an Nvidia
PCI Express x16 graphics card and enable the integrated
graphics in Computer Setup.

198 Appendix D   Troubleshooting Without Diagnostics

Summary of Contents for 5850 - Deskjet Color Inkjet Printer

Page 1: ...Service Reference Guide HP Compaq dc5850 Business PC ...

Page 2: ...companying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent ...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...tup Advanced 13 Recovering the Configuration Settings 15 3 HP Insight Diagnostics HP Insight Diagnostics 16 Accessing HP Insight Diagnostics 16 Survey Tab 17 Test Tab 18 Status Tab 18 Log Tab 19 Help Tab 19 Saving and Printing Information in HP Insight Diagnostics 20 Downloading the Latest Version of HP Insight Diagnostics 20 Protecting the Software 20 HP Backup and Recovery Manager 21 4 Desktop M...

Page 6: ...licating the Setup 34 Copying to Single Computer 34 Copying to Multiple Computers 34 Creating a Bootable Device 35 Supported USB Flash Media Device 35 Unsupported USB Flash Media Device 37 Dual State Power Button 38 HP Web Site Support 38 Industry Standards 39 Asset Tracking and Security 39 Password Security 41 Establishing a Setup Password Using Computer Setup 41 Establishing a Power On Password ...

Page 7: ...6 Identifying the Chassis Routine Care and Disassembly Preparation Chassis Designations 52 Small Form Factor SFF 52 Microtower MT 53 Electrostatic Discharge Information 53 Generating Static 53 Preventing Electrostatic Damage to Equipment 54 Personal Grounding Methods and Equipment 54 Grounding the Work Area 54 Recommended Materials and Equipment 55 Operating Guidelines 55 Routine Care 56 General C...

Page 8: ...or 3 5 inch Drive 82 Removing an Internal 3 5 inch Hard Drive 85 Installing an Internal 3 5 inch Hard Drive 86 Removing and Replacing a Removable 3 5 inch SATA Hard Drive 88 ReadyBoost Card 92 Processor Baffle 93 Fan Air Baffle 94 Front USB Panel 95 Power Switch LED Assembly 96 Heatsink 97 Processor 98 Speaker 99 Rear Chassis Fan 100 Optional Serial Port 101 Power Supply 102 System Board 104 Batte...

Page 9: ...32 Removing an Optical Drive 133 Installing an Optical Drive into the 5 25 inch Drive Bay 134 Removing an External 3 5 inch Drive 137 Installing a Drive into the 3 5 inch External Drive Bay 139 Removing and Replacing the Primary 3 5 inch Internal SATA Hard Drive 141 Removing and Replacing a Removable 3 5 inch SATA Hard Drive 145 Cable Routing 149 ReadyBoost Card 150 Inner Baffle 151 Fan Outer Baff...

Page 10: ... Requirements General Requirements 172 Japanese Power Cord Requirements 172 Country Specific Requirements 173 Appendix C POST Error Messages POST Numeric Codes and Text Messages 175 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 179 Appendix D Troubleshooting Without Diagnostics Safety and Comfort 182 Before You Call for Technical Support 182 Helpful Hints 183 Solving General Prob...

Page 11: ...lving Drive Key Problems 217 Solving Front Panel Component Problems 218 Solving Internet Access Problems 219 Solving Software Problems 221 Contacting Customer Support 222 Appendix E System Board and Riser Board Reference Designators 223 Appendix F Specifications Microtower Chassis 229 Small Form Factor Chassis 231 Index 232 xi ...

Page 12: ...xii ...

Page 13: ...has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the computer during the installation process may damage the software that runs the computer or prevent its proper installation NOTE If the computer shipped with more than one operating system language on the hard drive the installation process could take up to 60 minutes If your computer was not shipped with a Microso...

Page 14: ...Set immediately before using the computer and schedule regular automatic Recovery Point backups To create the Recovery Disc Set 1 Click Start HP Backup and Recovery HP Backup and Recovery Manager to open the Backup and Recovery Wizard then click Next 2 Select Create a set of recovery discs Recommended and click Next 3 Follow the instructions in the wizard For more information on using HP Backup an...

Page 15: ...bled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarted Enter the Asset Tag or...

Page 16: ...ress Enter 4 A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 5 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc 6 To apply and save changes select File Save Changes and Exit If you h...

Page 17: ...aining a new BIOS Replicated Setup Save to Removable Media Saves system configuration including CMOS to a formatted 1 44 MB diskette a USB flash media device or a diskette like device a storage device set to emulate a diskette drive Restore from Removable Media Restores system configuration from a diskette a USB flash media device or a diskette like device Default Setup Save Current Settings as De...

Page 18: ...None treated as Other Diskette treated as diskette drive Hard Disk None prevents BIOS data accesses and disables it as a boot device Hard Disk treated as hard disk Multisector Transfers ATA disks only Specifies how many sectors are transferred per multi sector PIO operation Options subject to device capabilities are Disabled 8 and 16 Translation Mode ATA disks only Lets you select the translation ...

Page 19: ...gurations under Windows 2000 XP or Vista with the appropriate RAID device driver NOTE The RAID device driver must be installed prior to attempting to boot from a RAID volume If you attempt to boot from a RAID volume without the required device driver installed the system will crash blue screen Also do not select the RAID option while the DriveLock feature is enabled on any attached hard drives Doi...

Page 20: ...system source Specify the order of attached hard drives The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C if any devices are attached NOTE MS DOS drive lettering assignments may not apply after a non MS DOS operating system has started Shortcut to Temporarily Override Boot Order To boot one time from a device other than the default device s...

Page 21: ...ns This selection appears only if a power on password or setup password is set Allows you to Lock legacy resources appears if a setup password is set Enable disable network server mode appears if a power on password is set Specify whether the password is required for warm boot Ctrl Alt Delete appears if a power on password is set Enable Disable Setup Browse Mode appears if a setup password is set ...

Page 22: ...English or German for System ID entry DriveLock Security Allows you to assign or modify a master or user password for hard drives When this feature is enabled the user is prompted to provide one of the DriveLock passwords during POST If neither is successfully entered the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold boot sequence ...

Page 23: ...rating system control of the Embedded Security Device Changing this setting requires turning the computer off and then back on This option allows the user to limit OS control of the Embedded Security Device Reset of Embedded Security Device through OS some models enable disable This option allows the user to limit the operating system ability to request a Reset to Factory Settings of the Embedded ...

Page 24: ...a visual indication of the sleep state the system is in Each sleep state has a unique blink pattern S0 Solid green LED S3 3 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds green LED i e repeated cycles of 3 blinks and a pause S4 4 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds green LED i e repeated cycles of 4 blinks and a pause S5 LED is off If this feature is disabled...

Page 25: ... additional prompt F11 Recovery to be displayed during POST on systems with HP Backup and Recovery software installed and configured with a recovery partition on the boot hard drive Pressing F11 causes the system to boot to the recovery partition and launch HP Backup and Recovery The F11 Recovery prompt can be hidden with the F11 prompt hidden displayed option see above Option ROM prompt enable di...

Page 26: ...N from suspend or hibernation but will prevent it from waking from S5 via the network It does not affect operation of the network connection while the computer is on If a network connection is not required completely disable the network controller NIC by using the arrow left and right keys to select the Security Device Security menu Set the Network Controller option to Device Hidden This prevents ...

Page 27: ... event that it causes a resource conflict in the OS Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup F10 Utility before Restore is needed See Save to Removable Media on page 5 in the Computer Setup File table NOTE It is recommended that you save any modified computer configuration settings to a...

Page 28: ...ed after installing or connecting a new device You should run tests save the test results and print them so that you have printed reports available before placing a call to the Customer Support Center NOTE Third party devices may not be detected by HP Insight Diagnostics Accessing HP Insight Diagnostics To access HP Insight Diagnostics you must create a Recovery Disc Set then boot to the CD contai...

Page 29: ...ng categories of information to display All Gives a listing of all categories of information about the computer Overview Gives you a listing of general information about the computer Architecture Provides system BIOS and PCI device information Asset Control Shows product name asset tag system serial number and processor information Communication Shows information about the computer parallel LPT an...

Page 30: ... you want to run Quick Complete or Custom 3 Select the Test Mode Interactive or Unattended 4 Choose how you want the test to be executed either Number of Loops or Total Test Time When choosing to run the test over a specified number of loops enter the number of loops to perform If you desire to have the diagnostic test for a specified time period enter the amount of time in minutes 5 If performing...

Page 31: ...displays the device tested The Test section displays the type of test run The Description section describes the error that the diagnostic test found The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware The Failed Count is the number of times the device has failed a test The Error Code provides a numerical code for the failure The error codes...

Page 32: ...s been written to the media 5 Print the information from the storage device used to save it NOTE To exit HP Insight Diagnostics click Exit Diagnostics button in the bottom left corner of the screen then remove the CD from the optical drive Downloading the Latest Version of HP Insight Diagnostics 1 Go to http www hp com 2 Click the Software Driver Downloads link 3 Enter your product number for exam...

Page 33: ...Point backups Backups can also be copied to a network or secondary hard disks To create the Recovery Disc Set 1 Click Start HP Backup and Recovery HP Backup and Recovery Manager to open the Backup and Recovery Wizard then click Next 2 Select Create a set of recovery discs Recommended and click Next 3 Follow the instructions in the wizard PC Recovery requires a reboot to the Recovery Partition or f...

Page 34: ...ycle The key capabilities and features of desktop management are Initial configuration and deployment Remote system installation Software updating and management ROM flash Hardware option configuration Asset tracking and security Fault notification and recovery NOTE Support for specific features described in this guide may vary by model or software version Initial Configuration and Deployment The ...

Page 35: ...llow the instructions contained in the Readme file to install the HP Software Agent The HP Software Agent is a key infrastructure component for enabling all of the HP configuration management solutions To learn about the other infrastructure components necessary for implementing the HP configuration management solutions please visit http h20229 www2 hp com solutions ascm index html Altiris Deploym...

Page 36: ...e screen to continue the process The default boot order is a BIOS configuration setting that can be changed to always attempt to PXE boot Software Updating and Management HP provides several tools for managing and updating software on desktops workstations and notebooks HP Client Management Interface HP SoftPaq Download Manager HP System Software Manager HP ProtectTools Security Manager HP Client ...

Page 37: ...ration changes to be sent to the system management console application or to the local client computer Alerts are sent real time when triggered by hardware events Manage system BIOS settings Perform F10 functions including setting and changing the BIOS passwords and computer boot order remotely from your system management console on any or all of your client systems without having to visit each ma...

Page 38: ...our computer may vary depending on your model For example Embedded Security for HP ProtectTools is available only for computers on which the Trusted Platform Module TPM embedded security chip is installed HP ProtectTools software modules may be preinstalled preloaded or available for download from the HP Web site For select HP Compaq Desktops HP ProtectTools is available as an after market option ...

Page 39: ...vings in IT costs accelerated time to market for software and content and increased user productivity and satisfaction For more information on HP Configuration Management Solution visit http h20229 www2 hp com solutions ascm index html HP Client Manager for Altiris HP Client Manager developed with Altiris is available free for all supported HP business desktop notebook and workstation models SSM i...

Page 40: ...The ability to identify which updates exist and selectively deploy those updates in a timely and automated manner can help maintain security and productivity for the managed organization HP now offers a mechanism to streamline updates for HP systems within a Microsoft System Management Server management infrastructure The HP Client Catalog for SMS contains software driver and patch information for...

Page 41: ...e support center telephone number for your region http welcome hp com country us en wwcontact_us html Intel vPro branded PCs with Active Management Technology Intel Active Management Technology AMT allows better discovery healing and protection of networked computing assets With AMT PCs can be managed whether the system is on off or the operating system is hung Intel vPro features include Hardware...

Page 42: ... Local Update local enable disable management of firmware updates LAN Controller enable disable integrated network controller ME Features Control enable AMT ASF or none ME Power Control configure management engine power policies Intel AMT Configuration Change AMT Password required in order to configure AMT the default password is admin Host Name allows administrator to assign a name to the client ...

Page 43: ... Notification PCN e mail informing you of hardware and software changes to most commercial computers and servers up to 60 days in advance Send you e mail containing Customer Bulletins Customer Advisories Customer Notes Security Bulletins and Driver alerts for most commercial computers and servers You create your own profile to ensure that you only receive the information relevant to a specific IT ...

Page 44: ...g the system administrator to perform this task remotely on multiple computers results in a consistent deployment of and greater control over HP PC BIOS images over the network It also results in greater productivity and lower total cost of ownership NOTE SSM does not currently support remote ROM flash on systems that have Windows Vista BitLocker enabled and are using TPM measurements to protect t...

Page 45: ...neously the speaker will beep 8 times If the portion of the system ROM containing the video option ROM image is not corrupt Boot Block Emergency Recovery Mode will be displayed on the screen To recover the system after it enters Boot Block Emergency Recovery Mode complete the following steps 1 Turn off the power 2 Insert a CD or USB flash device containing the desired BIOS image file in the root d...

Page 46: ...ow 6 Click File Replicated Setup Save to Removable Media Follow the instructions on the screen to create the configuration diskette or USB flash media device 7 Turn off the computer to be configured and insert the configuration diskette or USB flash media device 8 Turn on the computer to be configured 9 As soon as the computer is turned on press F10 when the monitor light turns green to enter Comp...

Page 47: ... 8 Download a BIOS utility for replicating setup repset exe and copy it onto the configuration diskette or USB flash media device To obtain this utility go to http welcome hp com country us en support html and enter the model number of the computer 9 On the configuration diskette or USB flash media device create an autoexec bat file containing the following command repset exe 10 Turn off the compu...

Page 48: ... none are found either the system does not support the USB flash media device or the USB flash media device is defective DO NOT proceed in attempting to make the USB flash media device bootable 6 Exit FDISK by pressing the Esc key to return to the A prompt 7 If your bootable DOS diskette contains SYS COM go to step 8 Otherwise go to step 9 8 At the A prompt enter SYS x where x represents the drive...

Page 49: ...e the PCI cards 3 Insert the USB flash media device into one of the computer s USB ports and remove all other USB storage devices except USB diskette drives Close the computer cover 4 Plug in the power cord and turn on the computer 5 As soon as the computer is turned on press F10 when the monitor light turns green to enter Computer Setup Press Enter to bypass the title screen if necessary NOTE If ...

Page 50: ...es not completely turn off power but instead causes the computer to enter a low power standby state This allows you to power down quickly without closing applications and to return quickly to the same operational state without any data loss To change the power button s configuration complete the following steps 1 Left click on the Start Button then select Control Panel Power Options 2 In the Power...

Page 51: ...s Seamless automatic integration between asset tracking features and these products enables you to choose the management tool that is best suited to the environment and to leverage the investment in existing tools HP also offers several solutions for controlling access to valuable components and information HP Embedded Security for ProtectTools if installed prevents unauthorized access to data and...

Page 52: ...he power on password prompt appears after a power cycle If the user does not enter the correct power on password the unit will not boot NOTE This password does not appear on warm boots such as Ctrl Alt Delete or Restart from Windows unless enabled in Password Options below See the Troubleshooting Guide for more information Password Options This selection will appear only if a power on password is ...

Page 53: ...prevents unauthorized use of the computer by requiring entry of a password to access applications or data each time the computer is turned on or restarted The setup password specifically prevents unauthorized access to Computer Setup and can also be used as an override to the power on password That is when prompted for the power on password entering the setup password instead will allow access to ...

Page 54: ...ars on the monitor type the current password then press Enter NOTE Type carefully for security reasons the characters you type do not appear on the screen If you enter the password incorrectly a broken key icon appears Try again After three unsuccessful tries you must turn off the computer then turn it on again before you can continue Entering a Setup Password If the system is equipped with an emb...

Page 55: ... to the National Keyboard Delimiter Characters on page 44 for information about the alternate delimiter characters The power on password and setup password may also be changed using the Security options in Computer Setup Deleting a Power On or Setup Password If the system is equipped with an embedded security device refer to the HP ProtectTools Security Manager Guide at http www hp com 1 Turn on o...

Page 56: ...r HP customers for whom data security is the paramount concern For such customers the cost of the hard drive and the loss of the data stored on it is inconsequential when compared with the damage that could result from unauthorized access to its contents In order to balance this level of security with the practical need to accommodate a forgotten password the HP implementation of DriveLock employs...

Page 57: ...e master password can always be used to reset the user password and regain access to the hard drive HP recommends that corporate system administrators who choose to enable DriveLock also establish a corporate policy for setting and maintaining master passwords This should be done to prevent a situation where an employee intentionally or unintentionally sets both DriveLock passwords before leaving ...

Page 58: ...ng click File Save Changes and Exit Smart Cover Lock The Smart Cover Lock is a software controllable cover lock featured on some HP computers This lock prevents unauthorized access to the internal components Computers ship with the Smart Cover Lock in the unlocked position CAUTION For maximum cover lock security be sure to establish a setup password The setup password prevents unauthorized access ...

Page 59: ...fe Key is a specialized tool available from HP Be prepared order this key before you need oneat an authorized reseller or service provider To obtain the FailSafe Key do any one of the following Contact an authorized HP reseller or service provider Call the appropriate number listed in the warranty For more information about using the Smart Cover FailSafe Key consult the Hardware Reference Guide Ca...

Page 60: ... each installed hard drive is tested using DPS and a permanent record of key information is written onto the drive Each time DPS is run test results are written to the hard drive The service provider can use this information to help diagnose conditions that caused you to run the DPS software Refer to the Troubleshooting Guide for instructions on using DPS Surge Tolerant Power Supply An integrated ...

Page 61: ...e 15 Maximum data cable length 39 37 in 100 cm Data interface voltage differential 400 700 mV Drive voltages 3 3 V 5 V 12 V Jumpers for configuring drive N A Data transfer rate 3 0 Gb s SATA connectors on the system board are color coded to make identification easier SATA Identification Color Port Attachment Sequence Primary channel device 0 Dark blue SATA 0 1 Primary channel device 1 Light Blue S...

Page 62: ... grounds and 4 transmit receive pins Pin Number Usage Device Plug Host Plug P1 Ground Ground Ground P2 A Transmit data Receive data P3 A Transmit data Receive data P4 Ground Ground Ground P5 B Receive data Transmit data P6 B Receive data Transmit data P7 Ground Ground Ground P2 and P3 differential signal pair P5 and P6 differential signal pair SATA Power Cable Pin Usage Notes Pin Usage Notes P1 V3...

Page 63: ...ystem and the operating system used in the computer determines the maximum usable size of a drive partition A drive partition is the largest segment of a drive that may be properly accessed by the operating system A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space Because of the differences in the way that drive sizes a...

Page 64: ... service CAUTION When the computer is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Chassis Designations The following subsections illustrate the dc5750 chassis designs Small Form Factor SFF 52 Chapter 6 Identifying the Chassis Routine Car...

Page 65: ...rge contains enough power to alter device parameters or melt silicon junctions Generating Static The following table shows that Different activities generate different amounts of static electricity Static electricity increases as humidity decreases Relative Humidity Event 55 40 10 Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPs from plastic tube 7 500 V 3 000...

Page 66: ...um of one megohm 10 resistance in the ground cords To provide proper ground a strap must be worn snug against bare skin The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation Heel straps Toe straps Boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative flo...

Page 67: ...esistance Material handling packages Conductive plastic bags Conductive plastic tubes Conductive tote boxes Opaque shielding bags Transparent metallized shielding bags Transparent shielding tubes Operating Guidelines To prevent overheating and to help prolong the life of the computer Keep the computer away from excessive moisture direct sunlight and extremes of heat and cold Operate the computer o...

Page 68: ...oths 4 Always unplug the computer before cleaning the keyboard mouse or air vents 5 Disconnect the keyboard before cleaning it 6 Wear safety glasses equipped with side shields when cleaning the keyboard Cleaning the Computer Case Follow all safety precautions in General Cleaning Safety Precautions on page 56 before cleaning the computer To clean the computer case follow the procedures described be...

Page 69: ... in confined areas Allow the parts to air dry before reassembly Cleaning the Monitor Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for cleaning monitors Do not use sprays or aerosols directly on the screen the liquid may seep into the housing and damage a component Never use solvents or flammable liquids on the monitor To clean the monitor body follow...

Page 70: ...re flat flexible cables These cables must be handled with care to avoid damage Apply only the tension required to seat or unseat the cables during insertion or removal from the connector Handle cables by the connector whenever possible In all cases avoid bending or twisting the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed o...

Page 71: ...t three years See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures WARNING This computer contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperature...

Page 72: ...he Diagnostics utility to verify that all components operate properly NOTE Not all features listed in this guide are available on all computers Serial Number Location Each computer has a unique serial number and product ID number that are located on the top cover of the computer Keep these numbers available for use when contacting customer service for assistance 60 Chapter 7 Removal and Replacemen...

Page 73: ...ways present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before servicing a unit 6 Disconnect the power cord from the electrical outlet and then from the computer 7 Disconnect all peripheral device cables from the computer 8 ...

Page 74: ...ing security devices are used to prevent unauthorized access to the internal components of the computer and or secure the computer to a fixed object Cable Lock Padlock 62 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 75: ...HP Business PC Security Lock 1 Fasten the security cable by looping it around a stationary object 2 Thread the keyboard and mouse cables through the lock External Security Devices 63 ...

Page 76: ...g the screw provided 4 Insert the plug end of the security cable into the lock 1 and push the button in 2 to engage the lock Use the key provided to disengage the lock 64 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 77: ...talling a security screw provided by HP The security screw is located on the fan duct inside the chassis To lock the front bezel remove the security screw from the fan duct 1 and install it through the chassis frame into the front bezel 2 External Security Devices 65 ...

Page 78: ...is turned off and that the power cord is disconnected from the electrical outlet 2 Loosen the captive thumbscrew 1 that secures the access panel to the computer chassis 3 Slide the access panel back 2 about 1 3 cm 1 2 inch then lift it off the unit To install the access panel reverse the removal procedure 66 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 79: ...ess Panel on page 66 3 Press outward on the two latches on the right side of the bezel and the single latch on the left side of the bezel 1 to release the bottom of the bezel then swing the bottom of the bezel away from the chassis 2 to release the top of the bezel To reinstall the front bezel reverse the removal procedure Front Bezel 67 ...

Page 80: ...ny cable sharply A sharp bend can break the internal wires Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables to lay properly by themselves When removing the power supply power cables from the P1 or P3 connectors o...

Page 81: ... 6400 800 MHz compliant 1 8 volt DDR2 SDRAM DIMMs The DDR2 SDRAM DIMMs must also support CAS latency 5 DDR2 667 Mhz 5 5 5 timing CAS latency 5 DDR2 800 Mhz 5 5 5 timing and CAS latency 6 DDR2 800 Mhz 6 6 6 timing contain the mandatory JEDEC SPD information In addition the computer supports 512Mbit and 1Gbit non ECC memory technologies single sided and double sided DIMMs DIMMs constructed with x8 a...

Page 82: ...m had two additional DIMMs added into the white sockets they could be a pair of 512 MB or 1024 MB DIMMs and the system would still operate in dual channel mode For purposes of like sizes a single sided 512 MB DIMM and a double sided 512 MB DIMM would not be the same size because they have different numbers of memory chips on them The system will operate in single channel mode if the DIMMs are popu...

Page 83: ...ol before touching 3 Open both latches of the memory module socket 1 and insert the memory module into the socket 2 NOTE A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket A DIMM must occupy the XMM4 socket Always populate XMM4 before XMM2 and XMM3 before XMM1 populate the black sockets before white sockets in each channel In order to c...

Page 84: ...lot 4 PCI Express x16 expansion slot NOTE You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 expansion slot To remove replace or add an expansion card 1 Prepare the computer for disassembly Preparation for Disassembly on page 61 2 Remove the computer access panel Computer Access Panel on page 66 3 Locate the correct vacant expansion socket on the system board and t...

Page 85: ...pansion card remove the expansion slot cover or the existing expansion card NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Pull the slot cover straight up then away from the inside of the chassis Expan...

Page 86: ... card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame Be sure not to scrape the card against the other components 6 Store the removed card in anti sta...

Page 87: ...rear of the chassis Press the card straight down into the expansion socket on the system board 2 NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 9 Rotate the slot cover lock to the closed position ensuring that it snaps securely in place 10 Connect external cables to the installed card if needed Connect internal ...

Page 88: ...TA2 Connect a diskette drive to the connector labeled FLPY Connect a media card reader to the USB connector labeled MEDIA The system does not support Parallel ATA PATA optical drives or PATA hard drives You may install either a third height or a half height drive into a half height bay You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place HP h...

Page 89: ...scharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must be mailed place the drive...

Page 90: ...ectors Table 7 1 System Board Drive Connections No System Board Connector System Board Label Color 1 Diskette Drive FLPY black 2 Media Card Reader MEDIA black 3 SATA0 SATA0 dark blue 4 SATA1 SATA1 white 5 SATA2 SATA2 light blue 6 SATA3 SATA3 orange 78 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 91: ... for optional drive media card reader shown 3 Primary 3 5 inch internal hard drive bay 4 Secondary 3 5 inch internal hard drive bay for optional hard drive To verify the type and size of the storage devices installed in the computer run Computer Setup Refer to the Computer Setup F10 Utility Guide for more information Drives 79 ...

Page 92: ...anel Computer Access Panel on page 66 3 Remove the front bezel Front Bezel on page 67 4 Disconnect the drive cables as indicated in the following illustrations a If you are removing a 5 25 inch optical drive disconnect the power cable 1 and data cable 2 from the back of the drive b If you are removing a diskette drive disconnect the data cable 1 and power cable 2 from the back of the drive 80 Chap...

Page 93: ...cket with release tabs secures the drives in the drive bay Lift the release tab on the latch drive bracket 1 for the drive you want to remove then slide the drive from its drive bay 2 6 Remove the four guide screws two on each side from the old drive You will need these screws to install a new drive Drives 81 ...

Page 94: ... readers use M3 metric guide screws Four extra metric guide screws are provided on the interior of the chassis frame next to the power supply The HP supplied metric screws are black Refer to Drives on page 76 for an illustration of the extra M3 metric guide screws location If you are replacing a drive transfer the guides screws from the old drive to the new one 2 If necessary remove the appropriat...

Page 95: ...onnect the power and data cables to the drive as indicated in the following illustrations a If you are installing an optical drive connect the power cable 1 and data cable 2 to the back of the drive CAUTION Never crease or bend a SATA data cable tighter than a 30 mm 1 18 in radius A sharp bend can break the internal wires Drives 83 ...

Page 96: ...tor on the system board labeled SATA1 Connect a second optical drive to the orange SATA connector labeled SATA3 If you are installing a diskette drive connect it to the connector on the system board labeled FLPY If installing a media card reader connect the USB cable from the media card reader to the USB connector on the system board labeled MEDIA Refer to System Board Drive Connections on page 78...

Page 97: ...mputer If you do not have this CD set select Start HP Backup and Recovery and create it now 1 Prepare the computer for disassembly Preparation for Disassembly on page 61 2 Remove the computer access panel Computer Access Panel on page 66 3 Remove the front bezel Front Bezel on page 67 4 Disconnect the power cable 1 and data cable 2 from the back of the hard drive 5 Release the drive by pulling the...

Page 98: ...re installed on the interior of the chassis frame next to the power supply The HP supplied isolation mounting guide screws are silver and blue Refer to Installing and Removing Drives on page 130 for an illustration of the extra 6 32 isolation mounting guide screws location If you are replacing a drive transfer the guides screws from the old drive to the new one 2 Slide the drive into the drive bay...

Page 99: ...rive data cable to the dark blue connector labeled SATA0 to avoid any hard drive performance problems If you are adding a second hard drive connect the data cable to the next available unpopulated SATA connector on the system board in the following order SATA0 SATA1 SATA3 SATA2 5 Route the power and data cables in their cable retainers 6 Replace the front bezel and computer access panel 7 Reconnec...

Page 100: ...ing the primary hard drive make sure you have created a Recovery Disc Set to restore the operating system software drivers and any software applications that were preinstalled on the computer If you do not have this CD set select Start HP Backup and Recovery and create it now 1 Unlock the hard drive carrier with the key provided and slide the carrier out of the enclosure 2 Remove the screw from th...

Page 101: ...4 Remove the four screws from the bottom of the hard drive carrier 5 Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier Drives 89 ...

Page 102: ...ctor on the carrier s circuit board Be sure the connector on the hard drive is pressed all the way into the connector on the carrier s circuit board 7 Replace the four screws in the bottom of the carrier to hold the drive securely in place 90 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 103: ... the hard drive with the adhesive strip 2 9 Slide the cover on the carrier 1 and replace the screw on the rear of the carrier to secure the cover in place 2 10 Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided NOTE The carrier must be locked for power to be supplied to the hard drive Drives 91 ...

Page 104: ...ter access panel Computer Access Panel on page 66 3 Disconnect the main power cable from the system board and push it aside 4 Use tweezers or a small needle nose pliers to compress the locking tip on the plastic standoff that secures the ReadyBoost module and then carefully lift the back edge of the module until it releases To install the ReadyBoost card NOTE If you are installing a ReadyBoost mod...

Page 105: ...fan baffle and the tabs on the bottom of the baffle slide to the larger opening in the slots in the base of the chassis 5 Lift the baffle up and out of the chassis To reinstall the processor baffle reverse the removal procedure When reinstalling the processor baffle first insert the two tabs on the bottom of the baffle into the slots in the base of the chassis and the slide the baffle toward the f...

Page 106: ...secure the baffle to the front of the chassis 1 and then push the two bottom tabs toward each other 2 8 Slide the baffle about 1 inch 2 5 cm toward the rear of the unit and then lift the baffle up and out of the chassis while threading the speaker cable through the hole on the side of the baffle To reinstall the fan air baffle reverse the removal procedure When reinstalling the baffle be sure to t...

Page 107: ...I O cable from the blue system board connector P6 and the USB cable from the yellow system board connector FRONT_USB P24 5 Stand the unit upright 6 Remove the silver T15 screw that secures the panel to the chassis 7 Pull the panel away from the unit while threading the wires between the drive cage and the baffle and through the hole in the front of the chassis To reinstall the panel reverse the re...

Page 108: ...nnect the cable from the system board P5 PB LED 7 Press on the left side of the assembly and rotate away from the chassis while threading the cable between the drive cage and the front of the chassis then through the hole in front of the chassis 8 Remove the assembly from the chassis To reinstall the assembly insert the tabs on the right side of the assembly into the slots in the chassis and then ...

Page 109: ...site pairs as in an X to even the downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board 5 Remove the heatsink from the processor When reinstalling the heatsink make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the pro...

Page 110: ...reparable damage Once pins are damaged it may be necessary to replace the system board The heatsink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections To install a new processor 1 Place the processor in its socket and close the retainer 2 Secure the locking lever If reusing the existing heatsink go to step 3 If using a new heatsink...

Page 111: ...m ROM to ensure that the latest version of the BIOS is being used on the computer The latest system BIOS can be found on the Web at http h18000 www1 hp com support files Speaker 1 Prepare the computer for disassembly Preparation for Disassembly on page 61 2 Remove the computer access panel Computer Access Panel on page 66 3 Remove the processor baffle Processor Baffle on page 93 4 Remove the fan b...

Page 112: ... 66 3 Disconnect the fan control cable from the system board P11 POWER FAN 4 Remove the four silver Phillips screws that secure the fan to the chassis 5 Lift the fan out of the chassis To install the fan assembly reverse the removal procedure Be sure to orient the air flow out of the unit 100 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 113: ... Prepare the computer for disassembly Preparation for Disassembly on page 61 2 Remove the computer access panel Computer Access Panel on page 66 3 Disconnect the serial port cable from the system board 4 Remove the port assembly using the same procedure used to remove an expansion card See Expansion Cards on page 72 for more information To install the serial port reverse the removal procedure Opti...

Page 114: ... 2 Remove the computer access panel Computer Access Panel on page 66 3 Disconnect all power cables from the drives and from the system board 4 Remove the four silver T15 screws that connect the power supply to the chassis 102 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 115: ...e 6 Slide the power supply toward the front of the computer rotate toward the fan so the power supply clears the lip on the top of the chassis and then lift the power supply out of the chassis To install the power supply reverse the removal procedure Power Supply 103 ...

Page 116: ... 6 Remove the seven screws that secure the system board to the chassis 7 Slide the system board toward the front of the computer to disengage the I O panel from the rear of the chassis 8 Lift the system board out of the computer When reinstalling the system board first insert the I O panel back into the slots in the rear of the chassis and then align the board with the chassis screw holes NOTE Whe...

Page 117: ...tility Guide for information on backing up the CMOS settings Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The l...

Page 118: ...ps using Computer Setup Refer to the Computer Setup F10 Utility Guide Type 2 Battery Holder 1 To release the battery from its holder squeeze the metal clamp 1 that extends above one edge of the battery When the battery pops up lift it out 2 To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up 2 Push the other edge down until the clamp...

Page 119: ... Battery Holder 1 Pull back on the clip 1 that holds the battery in place then remove the battery 2 2 Insert the new battery and position the clip back in place 3 Replace the computer access panel 4 Plug in the computer and turn on power to the computer 5 Reset the date and time and any special system setups using Computer Setup Refer to the Computer Setup F10 Utility Guide Battery 107 ...

Page 120: ...d from the computer 5 Turn off the computer and any peripheral devices that are connected to it CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power...

Page 121: ...nt unauthorized access to the internal components of the computer and or secure the computer to a fixed object Installing a Security Lock The security locks displayed below and on the following pages can be used to secure the computer Cable Lock External Security Devices 109 ...

Page 122: ...Padlock 110 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 123: ...HP Business PC Security Lock 1 Fasten the security cable by looping it around a stationary object 2 Thread the keyboard and mouse cables through the lock External Security Devices 111 ...

Page 124: ...e screw provided 4 Insert the plug end of the security cable into the lock 1 and push the button in 2 to engage the lock Use the key provided to disengage the lock 112 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 125: ...talling a security screw provided by HP The security screw is located on the fan duct inside the chassis To lock the front bezel remove the security screw from the fan duct 1 and install it through the chassis frame into the front bezel 2 External Security Devices 113 ...

Page 126: ...age 108 2 Press the buttons on the left and right sides of the computer 1 then slide the access panel back until it stops and lift it up and off the chassis 2 To install the access panel reverse the removal procedure 114 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 127: ...uter Access Panel on page 114 3 Lift up the green latch behind the upper right side of the bezel and push down on the latch behind the lower right side of the bezel 1 then pull the right side of the bezel off the chassis 2 followed by the left side To replace the front bezel reverse the removal procedures Front Bezel 115 ...

Page 128: ...he front bezel Front Bezel on page 67 4 To remove the 3 5 inch bezel blank push the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel 1 and slide the bezel blank to the right to remove it 2 5 To remove the 5 25 inch bezel blank push the two retaining tabs that hold the bezel blank in place towards the outer left edge of the bezel 1 and pull the bezel b...

Page 129: ...61 2 Remove the computer access panel Computer Access Panel on page 66 3 Remove the front bezel Front Bezel on page 67 4 Remove the front bezel 5 Squeeze together the two sides of the peg on the back side of the logo plate 1 and push the peg inwards towards the front side of the bezel 2 6 Rotate the plate 90 degrees 3 then pull back on the peg to lock the logo plate in place 7 Replace the front be...

Page 130: ...computer in a tower orientation HP recommends the use of the optional tower stand NOTE Ensure at least 10 2 centimeters 4 inches of space on all sides of the computer remains clear and free of obstructions 118 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 131: ... proper system operation the DDR2 SDRAM DIMMs must be industry standard 240 pin unbuffered PC2 5300 667 MHz compliant or PC2 6400 800 MHz compliant 1 8 volt DDR2 SDRAM DIMMs The DDR2 SDRAM DIMMs must also support CAS latency 5 DDR2 667 Mhz 5 5 5 timing CAS latency 5 DDR2 800 Mhz 5 5 5 timing and CAS latency 6 DDR2 800 Mhz 6 6 6 timing contain the mandatory JEDEC SPD information In addition the com...

Page 132: ...ckets For example if the Channel A far socket and Channel B far socket the two black sockets both have 1024 MB DIMMs installed the system will operate in dual channel mode If this system had two additional DIMMs added into the white sockets they could be a pair of 512 MB or 1024 MB DIMMs and the system would still operate in dual channel mode For purposes of like sizes a single sided 512 MB DIMM a...

Page 133: ...emory modules with gold plated metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other Static electricity can damage the electronic components of the computer or optional cards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object For more information refer...

Page 134: ...ual channel memory configuration the memory capacity of XMM4 must equal the memory capacity of XMM3 and XMM2 must equal XMM1 if used Refer to Populating DIMM Sockets on page 120 for more information 5 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 6 Repeat steps 4 and 5 to install any additional...

Page 135: ...Express x1 expansion slot 2 PCI Express x1 expansion slot 3 PCI expansion slot 4 PCI Express x16 expansion slot NOTE You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 expansion slot To install an expansion card 1 Prepare the computer for disassembly Preparation for Disassembly on page 108 2 Remove the access panel Computer Access Panel on page 114 3 Locate the cor...

Page 136: ...or the existing expansion card NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Pull the slot cover straight up then away from the inside of the chassis 124 Chapter 8 Removal and Replacement Procedures S...

Page 137: ...emoving a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame Be sure not to scrape the card against the other components 6 Store the...

Page 138: ...the rear of the chassis 1 so that the bracket on the card is aligned with the open slot on the rear of the chassis Press the card straight down into the expansion socket on the system board 2 NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 9 Rotate the slot cover retention latch back in place to secure the expans...

Page 139: ... cut or crimped when the component is lowered into its normal position When folding a flat ribbon cable never fold to a sharp crease Some flat ribbon cables come prefolded Never change the folds on these cables Do not bend any cable sharply A sharp bend can break the internal wires Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on compon...

Page 140: ...A 0 Dark Blue 1st ODD or 2nd HDD if no ODD present System board P61 SATA 1 White 2nd HDD if ODD present System board P62 SATA 4 Light blue 2nd ODD System board P63 SATA5 Orange Serial port A System board P54 COMA Serial port B System board P52 COMB Heatsink fan System board P8 CPUFAN white Front power button LED System board P5 PB LED black Front I O USB System board P24 FRONT_USB Yellow Speaker S...

Page 141: ... to load the HP factory installed files Drive Positions 1 3 5 inch internal hard drive bay 2 3 5 inch external drive bay for optional drives media card reader shown 3 5 25 inch external drive bay for optional drives optical drive shown NOTE The 3 5 inch external drive bay can also be configured with a secondary internal hard drive covered by a bezel blank To verify the type size and capacity of th...

Page 142: ...USB connector labeled MEDIA The system does not support Parallel ATA PATA optical drives or PATA hard drives You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place HP has provided extra guide screws for the external drive bays four 6 32 standard screws and four M3 metric screws installed in the front of the chassis under the front bezel The 6 3...

Page 143: ...y While handling a drive avoid touching the connector For more information about preventing electrostatic damage refer to Electrostatic Discharge Information on page 53 Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive mus...

Page 144: ...board drive connectors No System Board Connector System Board Label Color 1 Diskette Drive FLPY black 2 Media Card Reader MEDIA black 3 SATA0 SATA0 dark blue 4 SATA1 SATA1 white 5 SATA2 SATA2 light blue 6 SATA3 SATA3 orange 132 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 145: ...he computer To remove an optical drive 1 Prepare the computer for disassembly Preparation for Disassembly on page 108 2 Remove the access panel Computer Access Panel on page 114 3 Rotate the drive cage to its upright position 4 Disconnect the power cable 1 and data cable 2 from the rear of the optical drive Drives 133 ...

Page 146: ...verse the removal procedure When replacing a drive transfer the four guide screws from the old drive to the new one Installing an Optical Drive into the 5 25 inch Drive Bay To install an optional 5 25 inch optical drive 1 Prepare the computer for disassembly Preparation for Disassembly on page 108 2 Remove the access panel Computer Access Panel on page 114 3 If you are installing a drive in a bay ...

Page 147: ... on page 130 for an illustration of the extra M3 metric guide screws location CAUTION Use only 5 mm long screws as guide screws Longer screws can damage the internal components of the drive NOTE When replacing the drive transfer the four M3 metric guide screws from the old drive to the new one 5 Position the guide screws on the drive into the J slots in the drive bay Then slide the drive toward th...

Page 148: ... from being pinched by the drive cage when raising or lowering it One is located on the bottom side of the drive cage The other is located on the chassis frame under the drive cage Ensure that the data cable is routed through these guides before connecting it to the optical drive 9 Connect the power cable 1 and data cable 2 to the rear of the optical drive 136 Chapter 8 Removal and Replacement Pro...

Page 149: ...re removing the drive from the computer NOTE The 3 5 inch drive bay may contain a diskette drive or a media card reader The 3 5 inch drive is located underneath the optical drive You must remove the optical drive before removing the external 3 5 inch drive 1 Follow the procedure in Removing an Optical Drive on page 133 to remove the optical drive and access the 3 5 inch drive CAUTION Ensure that t...

Page 150: ...If you are removing a diskette drive disconnect the data cable 1 and power cable 2 from the back of the drive b If you are removing a media card reader disconnect the USB cable from the system board 138 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 151: ...nto the 3 5 inch bay NOTE Install guide screws to ensure the drive will line up correctly in the drive cage and lock in place HP has provided extra guide screws for the external drive bays four 6 32 standard screws and four M3 metric screws installed in the front of the chassis under the front bezel A secondary hard drive uses 6 32 standard screws All other drives except the primary hard drive use...

Page 152: ...a second hard drive connect the power and data cables to the rear of the drive and connect the other end of the data cable to the next available unpopulated SATA connector on the system board in the following order SATA0 SATA1 SATA5 SATA4 c If installing a media card reader connect the USB cable from the media card reader to the USB connector on the system board labeled MEDIA NOTE Refer to System ...

Page 153: ...ed a Recovery Disc Set to restore the operating system software drivers and any software applications that were preinstalled on the computer If you do not have this CD set select Start HP Backup and Recovery and create it now The preinstalled 3 5 inch hard drive is located under the power supply To remove and replace the hard drive 1 Prepare the computer for disassembly Preparation for Disassembly...

Page 154: ...its upright position The hard drive is located beneath the power supply 5 Disconnect the power cable 1 and data cable 2 from the back of the hard drive 142 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 155: ... While holding the latch down slide the drive forward until it stops then lift the drive up and out of the bay 2 7 To install a hard drive you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive Drives 143 ...

Page 156: ...to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems If you are adding a second hard drive connect the other end of the data cable to the next available unpopulated SATA connector on the system board in the following order SATA0 SATA1 SATA3 SATA2 10 Rotate the drive cage for external drives and the power supply down to their normal positions NOT...

Page 157: ...d drive Also if you are replacing the primary hard drive make sure you have created a Recovery Disc Set to restore the operating system software drivers and any software applications that were preinstalled on the computer If you do not have this CD set select Start HP Backup and Recovery and create it now 1 Unlock the hard drive carrier with the key provided and slide the carrier out of the enclos...

Page 158: ...ws from the bottom of the hard drive carrier 5 Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier 146 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 159: ...at it seats in the SATA connector on the carrier s circuit board Be sure the connector on the hard drive is pressed all the way into the connector on the carrier s circuit board 7 Replace the four screws in the bottom of the carrier to hold the drive securely in place Drives 147 ...

Page 160: ...strip 2 9 Slide the cover on the carrier 1 and replace the screw on the rear of the carrier to secure the cover in place 2 10 Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided NOTE The carrier must be locked for power to be supplied to the hard drive 148 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 161: ...assis There are two white plastic cable clamps in the chassis located under the drive cage one attached directly to the drive cage the other attached to the chassis base Make sure to replace all cables to their proper locations when reassembling the computer The image below illustrates proper cable routing Cable Routing 149 ...

Page 162: ...omputer for disassembly Preparation for Disassembly on page 108 2 Remove the access panel Computer Access Panel on page 114 3 Unplug the ReadyBoost cable from the system board and then lift the card assembly from the chassis To install the ReadyBoost card reverse the removal procedure 150 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 163: ...page 108 2 Remove the access panel Computer Access Panel on page 114 3 Lift the inner baffle straight up out of the chassis To install the inner baffle reverse the removal procedure When reinstalling the inner baffle be careful of the location of the power switch wire Inner Baffle 151 ...

Page 164: ...ble from the system board P9 CHFAN 6 Remove the black Phillips screw 1 that secures the baffle to the front of the chassis 7 When viewed from the front slide the baffle toward the right to loosen the tabs 2 from the front of the chassis and then lift the assembly from the chassis To install the fan outer baffle reverse the removal procedure Be careful of the power switch wires when reinstalling 15...

Page 165: ...ED 7 Squeeze the switch holder retaining clips together at the front of the chassis 1 and push the switch assembly into the chassis 2 NOTE Note the location of each LED so you can reassemble in the correct order 8 Push the two LEDs into the chassis 3 9 Remove the assembly from the chassis To install the power switch assembly reverse the removal procedure When installing the power switch replace th...

Page 166: ...B P24 from the yellow connector on the system board 5 Rotate the drive cage to its upright position 6 Remove the silver T15 screw that secures the front I O device to the chassis 7 Pull the device from the chassis and guide the cables through the hole to remove them from the chassis To reinstall the front I O device reverse the removal procedure When reinstalling the front I O device be sure to gu...

Page 167: ...is is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board 5 Lift the heatsink from atop the processor and set it on its side to keep from contaminating the work area with thermal grease When reinstalling the heatsink make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to ...

Page 168: ...prevent damage to the processor s solder connections To install a new processor 1 Place the processor in its socket and close the retainer 2 Secure the locking lever If reusing the existing heatsink go to step 3 If using a new heatsink go to step 6 3 If reusing the existing heatsink clean the bottom of the heatsink with the alcohol pad provided in the spares kit CAUTION Before reinstalling the hea...

Page 169: ...he system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system BIOS can be found on the Web at http h18000 www1 hp com support files Speaker 1 Prepare the computer for disassembly Preparation for Disassembly on page 108 2 Remove the access panel Computer Access Panel on page 114 3 Remove the front bezel Front Bezel on page 115 4 Rotate the drive cage to...

Page 170: ...clips on the bottom of the chassis and under the drive cage 6 Rotate the power supply to its full upright position 1 pull the power supply forward about 1 2 inch and then lift the power supply straight up and out of the chassis 2 To install the power supply CAUTION When installing the power supply cables make sure they are properly positioned so they are not cut by the drive cage and are not pinch...

Page 171: ...tsink Heatsink on page 155 11 Remove the six remaining silver T15 screws that secure the system board to the chassis 1 12 Lift up the front of the system board 2 and then pull the system board forward up and out of the chassis 3 To install the system board reverse the removal procedure NOTE When replacing the system board you must change the chassis serial number in the BIOS NOTE The heatsink shou...

Page 172: ... only with the HP spare designated for this product CAUTION Before replacing the battery it is important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared Refer to the Computer Setup F10 Utility Guide for information on backing up the CMOS settings NOTE HP encourages customers to recycle used electronic hardware HP original print cartri...

Page 173: ...passwords and any special system setups using Computer Setup Refer to the Computer Setup F10 Utility Guide Type 2 Battery Holder 1 To release the battery from its holder squeeze the metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 2 To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up 2 Pus...

Page 174: ... clip 1 that holds the battery in place then remove the battery 2 2 Insert the new battery and position the clip back in place 3 Replace the computer access panel 4 Plug in the computer and turn on power to the computer 5 Reset the date and time your passwords and any special system setups using Computer Setup Refer to the Computer Setup F10 Utility Guide 162 Chapter 8 Removal and Replacement Proc...

Page 175: ...ectors Some of these connectors may not be used on the product being serviced Keyboard Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Mouse Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Ethernet RJ 45 Connector and Icon Pin Signal Keyboard 163 ...

Page 176: ...arrier Detect 12V if powered Receive Data Transmit Data 4 5 6 Data Terminal Ready Signal Ground Data Set Ready 7 8 9 Request to Send Clear to Send Ring Indicator 5V if powered USB Connector and Icon Pin Signal 1 2 3 4 5 VDC Data Data Ground Microphone Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring Audio_left Audio_Right 164 Appendix A Connector Pin Assignments ...

Page 177: ...1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_In_Left Audio_In_Right Ground Line out Audio Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_Out_Left Audio_Out_Right Ground External Infrared Transceiver Connector and Icon Pin Signal 1 2 3 4 Transmit Receive Ground 5V 5 6 7 8 Mode Not Used Not Used Not Used Headphone 165 ...

Page 178: ...Signal 1 2 3 4 Red Analog Green Analog Blue Analog Not used 9 10 11 12 5V fused Ground Not used DDC Serial Data 5 6 7 8 Ground Ground Ground Ground 13 14 15 Horizontal Sync Vertical Sync DDC Serial Clock 166 Appendix A Connector Pin Assignments ...

Page 179: ... cable detect DA0 DA2 9 10 11 12 DD4 DD11 DD3 DD12 23 24 25 26 DIOW Ground DIOR Ground 37 38 39 40 CS1FX CS3FX DASP Ground 13 14 DD2 DD13 27 28 IORDY CSEL 24 Pin Power CMT and MT models Connector 24 12 13 1 Front Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 6 3 3V 3 3V GND 5V GND 5V 7 8 9 10 11 12 GND POK 5 Vaux 12V 12V 3 3V 13 14 15 16 17 18 3 3V 12V GND PSON GND GND 19 20 21 22 23 24 GN...

Page 180: ... 3 3V Tach GND Fan CMD 13 14 15 16 17 18 12V 5V Sense GND 5V 5V 3 3V 19 20 21 22 23 24 GND 3 3V Sense 3 3V 3 3V GND 12V 4 Pin Power for CPU MT and CMT models Connector and Icon Pin Signal 1 2 3 4 GND GND 12V CPU 12V CPU 6 Pin Power for CPU USDT SFF and ST models Connector and Icon Pin Signal 6 4 1 2 3 4 5 6 GND GND GND 12V CPU 12V CPU 12V 168 Appendix A Connector Pin Assignments ...

Page 181: ...ctor Pin A Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 PRSNT1 12V 12V GND JTAG2 6 7 8 9 10 JTAG3 JTAG4 JTAG5 3 3V 3 3V 11 12 13 14 15 PERST GND REFCLK REFCLK GND 16 17 18 19 20 PERp0 PERn0 GND RSVD GND 21 22 23 24 25 PERp1 PERn1 GND GND PERp2 26 27 28 29 30 PERn 2 GND GND PERp3 PERn3 31 32 33 34 35 GND RSVD RSVD GND PERp4 36 37 38 39 40 PERn4 GND GND PERp5 PERn5 41 42 43 44 45...

Page 182: ...I Express uses pins 1 8 PCI Express x1 x4 x8 and x16 PCI Express Connector Pin B Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 12V 12V RSVD GND SMCLK 6 7 8 9 10 SMDAT GND 3 3 V JTAG1 3 3vAux 11 12 13 14 15 WAKE RSVD GND PETp0 PETn0 16 17 18 19 20 GND GND PETp1 PETn1 21 22 23 24 25 GND GND PETp2 PETn2 GND 26 27 28 29 30 GND PETp3 PETn3 GND RSVD 31 32 33 34 35 PRSNT2 GND PETp4 PET...

Page 183: ...es pins 1 32 x8 PCI Express uses pins 1 49 x16 PCI Express uses pins 1 8 DVI Connector Connector and Icon Pin Signal Pin Signal 1 2 3 4 T M D S Data2 T M D S Data2 T M D S Data2 4 Shield T M D S Data4 13 14 15 16 T M D S Data3 5V Power Ground for 5V Hot Pug Detect 5 6 7 8 T M D S Data4 DDC Clock DDC Data No Connect 17 18 19 20 T M D S Data0 T M D S Data0 T M D S Data0 5 Shield T M D S Data5 9 10 1...

Page 184: ...cy responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 fee...

Page 185: ... set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear ...

Page 186: ...during POST press any key except F10 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Boot runs all of the ROM based system tests and takes longer t...

Page 187: ...he internal NIC from being downloaded during POST to free more memory for an expansion card s option ROM Internal PXE option ROM is used for booting from the NIC to a PXE server 3 Ensure the ACPI USB Buffers Top of Memory setting in Computer Setup is enabled 162 System Options Not Set Configuration incorrect RTC real time clock battery may need to be replaced Run Computer Setup and check the confi...

Page 188: ...orming to the SPD standard 214 DIMM Configuration Warning Populated DIMM Configuration is not optimized Rearrange the DIMMs so that each channel has the same amount of memory 215 DIMM Configuration Error Populated DIMM configuration is not optimized Remove power from the system and reinstall memory modules Populate modules starting with slot XMM4 then XMM3 followed by slots XMM2 and XMM1 219 ECC M...

Page 189: ...r front chassis fan 2 Reseat fan cable 3 Replace chassis rear chassis or front chassis fan 601 Diskette Controller Error Diskette controller circuitry or floppy drive circuitry incorrect 1 Run Computer Setup 2 Check and or replace cables 3 Clear CMOS 4 Replace diskette drive 5 Replace the system board 605 Diskette Drive Type Error Mismatch in drive type 1 Run Computer Setup 2 Disconnect any other ...

Page 190: ...torage Options SATA Emulation to Native Mode IDE and select File Save Changes and Exit Reenter Computer Setup and select Security Drivelock For each listed Drivelock capable SATA device ensure Drivelock is Disabled Lastly change Storage Storage Options SATA Emulation back to RAID and select File Save Changes and Exit 1801 Microcode Patch Error Processor is not supported by ROM BIOS 1 Upgrade BIOS ...

Page 191: ...es Activity Beeps Possible Cause Recommended Action Green Power LED On None Computer on None Green Power LED flashes every two seconds None Computer in Suspend to RAM mode some models only or normal Suspend mode None required Press any key or move the mouse to wake the computer Red Power LED flashes two times once every second followed by a two second pause Beeps stop after fifth iteration but LED...

Page 192: ... power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Red Power LED flashes six times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 6 Pre video graphics error ...

Page 193: ...ing None System unable to power on Press and hold the power button for less than 4 seconds If the hard drive LED turns green the power button is working correctly Try the following 1 Check that the voltage selector some models located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Replace the system board OR Press and hold the powe...

Page 194: ...Call for Technical Support If you are having problems with the computer try the appropriate solutions below to try to isolate the exact problem before calling for technical support Run the diagnostics utility Refer to Chapter 1 HP Insight Diagnostics on page 16 for more information Run the Drive Protection System DPS Self Test in Computer Setup Refer to the Computer Setup F10 Utility Guide for mor...

Page 195: ...ently added to your system Remove any software that was recently installed Restore the system from the Recovery Disc Set that you created or restore the system to its original factory condition in HP Backup and Recovery Manager CAUTION Restoring the system will erase all data on the hard drive Be sure to back up all data files before running the restore process NOTE For sales information and warra...

Page 196: ...re using a printer you need a driver for that model printer Remove all bootable media diskette CD or USB device from the system before turning it on If you have installed an operating system other than the factory installed operating system check to be sure that it is supported on the system If the system has multiple video sources embedded PCI or PCI Express adapters installed embedded video on s...

Page 197: ... 2 Disconnect the power cord from the electrical outlet Computer will not respond to USB keyboard or mouse Cause Solution Computer is in standby mode To resume from standby mode press the power button CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data System has lo...

Page 198: ...nd working properly some fans only operate when needed 3 Make sure the processor heatsink is installed properly Hard drive is full Transfer data from the hard drive to create more space on the hard drive Low on memory Add more memory Hard drive fragmented Defragment hard drive Program previously accessed did not release reserved memory back to the system Restart the computer Virus resident on the ...

Page 199: ...processor fan is not spinning make sure the fan s cable is plugged onto the system board header 3 If fan is plugged in but is not spinning then replace the heatsink fan assembly 4 Contact an authorized reseller or service provider System does not power on and the LEDs on the front of the computer are not flashing Cause Solution System unable to power on Press and hold the power button for less tha...

Page 200: ...e if the 5V_aux light on the system board is turned on If it is turned on then replace the power button harness 5 If the 5V_aux light on the system board is off then replace the power supply 6 Replace the system board Table D 1 Solving General Problems continued 188 Appendix D Troubleshooting Without Diagnostics ...

Page 201: ...running 2 Open hood press power button and see if the processor fan spins If the processor fan is not spinning make sure the fan s cable is plugged onto the system board header 3 If fan is plugged in but is not spinning then replace the heatsink fan assembly 4 Contact an authorized reseller or service provider Power LED flashes Red four times once every second followed by a two second pause and th...

Page 202: ...connect drive cable Ensure that all four pins on the diskette power cable are connected to the drive Drive not found Cause Solution Cable is loose Reseat diskette drive data and power cables Removable drive is not seated properly Reseat the drive Diskette drive cannot write to a diskette Cause Solution Diskette is not formatted Format the diskette 1 From Windows Explorer select the disk A drive 2 ...

Page 203: ... click Explore and right click on a drive Select Properties then select the Tools tab Under Error checking click Check Now Diskette drive cannot read a diskette Cause Solution You are using the wrong diskette type for the drive type Check the type of drive that you are using and use the correct diskette type You are reading the wrong drive Check the drive letter in the path statement Diskette is d...

Page 204: ...ot in Storage Storage Options Removable Media Boot NOTE Both steps should be used as the Removable Media Boot function in Computer Setup overrides the Boot Order enable command Network server mode is enabled in Computer Setup Run Computer Setup and disable Network Server Mode in Security Password Options Table D 3 Solving Diskette Problems continued 192 Appendix D Troubleshooting Without Diagnosti...

Page 205: ...xplore and right click on a drive Select Properties then select the Tools tab Under Error checking click Check Now Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in Solving Hardware Installation Problems on page 207 If the system still does not recognize ...

Page 206: ...the Storage Boot Order list Bootable hard drive is not attached as first in a multi hard drive configuration If attempting to boot from a hard drive ensure it is attached to the system board connector labeled P60 SATA 0 Bootable hard drive s controller is not listed first in the Boot Order Run the Computer Setup utility and select Storage Boot Order and ensure the bootable hard drive s controller ...

Page 207: ...ke sure it is properly connected to the rear of the enclosure frame The removable hard drive is not recognized by the computer Cause Solution The removable hard drive carrier is not fully seated in the enclosure frame or the hard drive is not fully seated in the carrier Push the carrier into the enclosure frame so that the connector on the rear of the frame is properly seated If this does not solv...

Page 208: ...position Can not write to the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included with your card to see if it is writable Media card is locked Locking the media card is a safety feature that prevents writing to and deleting from an SD Memory Stick PRO card If using an SD card make sure that the lock tab located on the right of the...

Page 209: ...he operating system can recognize the reader and the available ports and then recognize whatever media is inserted in the reader After inserting a media card in the reader the computer attempts to boot from the media card Cause Solution The inserted media card has boot capability If you do not want to boot from the media card remove it during boot or do not select the option to boot from the inser...

Page 210: ...rate as the resolution chosen Computer is in standby mode Press the power button to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Monitor cable is plugged into the wrong connector Ensure that the monitor is plugged into an active conne...

Page 211: ...ard 3 Replace the system board For systems with integrated graphics replace the system board Blank screen and the power LED flashes Red seven times once every second followed by a two second pause and the computer beeps seven times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution System board failure ROM detected failure prior to video Replace the system board Monitor doe...

Page 212: ...e monitor Monitor needs to be degaussed Degauss the monitor Refer to the documentation that came with the monitor for instructions Image is not centered Cause Solution Position may need adjustment Press the monitor s Menu button to access the OSD menu Select ImageControl Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image No Connection Check Signal C...

Page 213: ... analog VGA input connection only Cause Solution Flat panel monitor s internal digital conversion circuits may be unable to correctly interpret the output synchronization of the graphics card 1 Select the monitor s Auto Adjustment option in the monitor s on screen display menu 2 Manually synchronize the Clock and Clock Phase on screen display functions To download a SoftPaq that will assist you wi...

Page 214: ...e that Mute is not selected and use the volume slider to adjust the volume Audio is hidden in Computer Setup Enable the audio in Computer Setup Security Device Security Audio The external speakers are not turned on Turn on the external speakers The audio device may be connected to the wrong jack on the rear of the computer Ensure that the device is connected to the correct jack on the rear of the ...

Page 215: ...is not designed for headphone use Plug the headphones into the headphone connector on the front of the computer Computer appears to be locked up while recording audio Cause Solution The hard disk may be full Before recording make sure there is enough free space on the hard disk You can also try recording the audio file in a compressed format Line in jack is not functioning properly Cause Solution ...

Page 216: ...are on a network you may not have made the connection to the printer Make the proper network connections to the printer Printer may have failed Run printer self test Printer will not turn on Cause Solution The cables may not be connected properly Reconnect all cables and check the power cord and electrical outlet Printer prints garbled information Cause Solution The correct printer driver for the ...

Page 217: ...m standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Cursor will not move using the arrow keys on the keypad Cause Solution The Num Lock key may be on Press the Num Lock key The Num Lock light should not be on if you want to use the arrow keys The Num ...

Page 218: ...m standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Mouse will only move vertically horizontally or movement is jerky Cause Solution Mouse roller ball or the rotating encoder shafts that make contact with the ball are dirty Remove roller ball cover from the bottom of the mouse and clean the internal co...

Page 219: ...er cables are unplugged Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down Power switch of new external device is not turned on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the configuration you did not accept th...

Page 220: ...ps stop after fifth iteration but LEDs continue flashing Cause Solution Graphics card is not seated properly or is bad or system board is bad For systems with a graphics card 1 Reseat the graphics card Power on the system 2 Replace the graphics card 3 Replace the system board For systems with integrated graphics replace the system board Power LED flashes Red ten times once every second followed by...

Page 221: ... Power Management tab then select the check box to Allow this device to bring the computer out of standby To enable Wake on LAN in Windows Vista 1 Select Start Control Panel 2 Under Network and Internet select View network status and tasks 3 In the Tasks list select Manage network connections 4 Double click Local Area Connection 5 Click the Properties button 6 Click the Configure button 7 Click th...

Page 222: ...able is attached to the correct connector There is a problem with the cable or a device at the other end of the cable Ensure that the cable and device at the other end are operating correctly Network controller interrupt is shared with an expansion board Under the Computer Setup Advanced menu change the resource settings for the board The network controller is defective Contact an authorized servi...

Page 223: ...ble is securely attached to the network connector and that the other end of the cable is securely attached to the correct device The network controller is defective Contact an authorized service provider New network card will not boot Cause Solution New network card may be defective or may not meet industry standard specifications Install a working industry standard NIC or change the boot sequence...

Page 224: ...t type or speed grade for the system or the new memory module is not seated properly Replace module with the correct industry standard device for the computer On some models ECC and non ECC memory modules cannot be mixed Out of memory error Cause Solution Memory configuration may not be set up correctly Use the Device Manager to check memory configuration You have run out of memory to run the appl...

Page 225: ...ifth iteration but LEDs continue flashing Cause Solution Memory is installed incorrectly or is bad 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Table D 13 Solving Memory Problems continued Solving Memory Problems 213 ...

Page 226: ...low to the computer is not blocked 2 Make sure the fans are connected and working properly some fans only operate when needed 3 Make sure the processor heatsink is installed properly Power LED flashes Red three times once every second followed by a two second pause Cause Solution Processor is not seated properly or not installed 1 Check to see that the processor is present 2 Reseat the processor 2...

Page 227: ... sequence in Storage Boot Order Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in Solving Hardware Installation Problems on page 207 If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is ...

Page 228: ...Re insert the Media with the label facing up The DVD ROM drive takes longer to start because it has to determine the type of media played such as audio or video Wait at least 30 seconds to let the DVD ROM drive determine the type of media being played If the disc still does not start read the other solutions listed for this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit avail...

Page 229: ... before power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB Drive Key Cause Solution Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage Boot Order Removable Media Boot is disabled in the Computer Setup utility Run the Computer Setup utility and enable booting to removable media in...

Page 230: ...rt the computer The device does not have power If the USB device requires AC power be sure one end is connected to the device and one end is connected to a live outlet The correct device driver is not installed 1 Install the correct driver for the device 2 You might need to reboot the computer The cable from the device to the computer does not work 1 If possible replace the cable 2 Restart the com...

Page 231: ...cted the cable LED light on the front of the cable DSL modem will be on The CAT5 UTP cable is disconnected Connect the CAT5 UTP cable between the cable modem and the computers s RJ 45 connector If the connection is good the PC LED light on the front of the cable DSL modem will be on IP address is not configured properly Contact your ISP for the correct IP address Cookies are corrupted A cookie is ...

Page 232: ...On the General tab click Diagnostics 8 Click Query Modem A Success response indicates the modem is connected and working properly Windows Vista 1 Select Start Control Panel 2 Click on System and Maintenance 3 Click on System 4 In the Tasks list select Device Manager 5 Double click Modems 6 Double click Agere Systems PCI SV92PP Soft Modem 7 On the General tab click Diagnostics 8 Click Query Modem A...

Page 233: ...able D 19 Solving Software Problems Computer will not continue and no HP logo screen has appeared Cause Solution POST error has occurred Observe the beeps and LED lights on the front of the computer See Appendix A POST Error Messages on page 174 to determine possible causes See the Restore Kit or the Worldwide Limited Warranty for terms and conditions Computer will not continue after HP logo scree...

Page 234: ...ttp www hp com NOTE If you take the computer to an authorized reseller dealer or service provider for service remember to provide the setup and power on passwords if they are set Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance 222 Appendix D Troubleshooting Without Diagnostics ...

Page 235: ... E14 E15 E16 E25 E49 JP49 Hard drive activity LED Boot block header jumper Boot block recovery header ROM recovery header CPLD programming header Clear Password header jumper E50 J7 J9 J10 J11 Clear CMOS header RJ45 jack Stacked RJ45 Dual USB Quad stacked USB First IEEE 1394 connector J12 J13 J14 J20 29 J30 Second IEEE 1394 connector SPDIF input SPDIF output PCI slots PCI extender slot male J31 J3...

Page 236: ... USB connector Secondary single USB port Microphone jack J73 J74 J75 J76 J77 Line in jack Line out jack Headphone jack Volume control Double stacked headphone Bottom microphone Top connector J78 J80 J81 J82 J83 Double stacked line in Top line out Bottom connector Stacked serial audio connector Primary double stack USB Top Port 2 Bottom Port 1 Secondary double stack USB Top Port 4 Bottom Port 3 Tri...

Page 237: ...ary Audio connector P12 P13 P15 P16 P17 Alert on LAN connector VRM module footprint AUI connector Fan command fan sink header may be 2 or 4 pin Digital audio expansion header P18 P19 P20 P21 P22 SPDIF internal input header SPDIF internal output header Primary IDE connector Secondary IDE MultiBay connector Header for NEWCARD P23 P24 P25 P26 P27 Header for front panel audio Header for front panel US...

Page 238: ...1 P82 P83 P84 Primary Serial Attached SCSI SAS connector Second Serial Attached SCSI SAS connector Third Serial Attached SCSI SAS connector Fourth Serial Attached SCSI SAS connector Fifth Serial Attached SAS connector P85 P86 P87 P101 P106 Sixth Serial Attached SAS connector Seventh Serial Attached SAS connector Eighth Serial Attached SAS connector Security board connector system board Secondary s...

Page 239: ...Second serial port transceiver VRM controller USB front port power switch First USB rear port power switch Second USB rear port power switch U53 XBT XMM1 XMM2 XMM5 XU1 Third USB rear port power switch Battery retainer Memory slot DIMM1 or RIMM1 populated and tested Following memory slots Primary processor socket XU2 XU15 U15 XU19 U19 Y1 Y2 Secondary processor socket System ROM and Socket Socket XU...

Page 240: ...Y4 Y5 H5 Secondary NIC clock crystal RTC clock crystal tie down 228 Appendix E System Board and Riser Board Reference Designators ...

Page 241: ...d Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m NOTE Operating temperature is derated 1 0 C per 300 m 1000 ft to 3000 m 10 000 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Heat Dissipation Maximum standard PS Typical idle standard PS Maximum 80 Plus PS Typical idle 80 Plus PS ...

Page 242: ...ection is present in the 230V operating mode only This allows the system to pass the CE mark requirements for use in the countries of the European Union This supply requires the use of an input voltage range select switch The 80 Plus power supply utilizes an active power factor corrected power supply This allows the system to pass the CE mark requirements for use in the countries of the European U...

Page 243: ... Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m Heat Dissipation Maximum standard PS Typical idle standard PS Maximum 80 Plus PS Typical idle 80 Plus PS 1260 BTU hr 307 BTU hr 1 024 BTU hr 239 BTU hr 318 kg cal hr 77 kg cal hr 258 kg cal hr 60 kg cal hr Power Supply Operating Voltage Range1 Rated Voltage Range Rated Line Frequency 115V 90 264 VAC 100 240 VAC 50 60 Hz 230V 90 264 VAC 100 ...

Page 244: ...emoval and replacement 149 cautions AC power 52 cables 58 cooling fan 57 cover lock security 46 electrostatic discharge 53 FailSafe Key 47 keyboard keys 57 protecting ROM 32 CD ROM or DVD problems 215 change notification 31 changing operating systems important information 38 changing password 43 chasis types illustrated 52 chassis MT illustrated 53 SFF illustrated 52 cleaning computer 56 mouse 57 ...

Page 245: ... 123 133 134 141 front I O device SFF removal and replacement 154 front panel problems 218 front USB panel MT removal and replacement 95 G general problems 185 grounding methods 54 H hard drive installing 86 141 installing secondary 139 proper handling 58 removing 85 141 SATA characteristics 49 hard drive problems 193 hard drives diagnostic tool 48 hardware installation problems 207 headphone pin ...

Page 246: ...y 61 processor removal and replacement 98 ReadyBoost card removal and replacement 92 rear chassis fan removal and replacement 100 serial port removal and replacement 101 speaker removal and replacement 99 system board removal and replacement 104 N national keyboard delimiter characters 44 network problems 209 notification of changes 31 numeric error codes 175 O operating guidelines 55 operating sy...

Page 247: ...F bezel blanks 116 SFF cable routing 149 SFF computer access panel 114 SFF drives 129 SFF fan shroud 152 SFF front bezel 115 121 123 133 134 141 SFF front I O device 154 SFF heatsink 155 SFF inner baffle 151 SFF power supply 158 SFF power switch assembly 153 SFF processor 156 SFF ReadyBoost card 150 SFF speaker 157 SFF system board 159 removing diskette drive 80 137 expansion slot cover 73 124 har...

Page 248: ...ient Management Interface 24 HP Client Manager for Altiris 27 HP ProtectTools Security Manager 26 HP System Software Manager 25 integration 22 problems 221 recovery 22 Remote System Installation 24 servicing computer 58 updating and management tools 24 spare part number tamper resistent wrench 58 Torx T 15 screwdriver 58 speaker MT removal and replacement 99 SFF removal and replacement 157 specifi...

Page 249: ...Subscriber s Choice 31 System Software Manager download 26 white papers 29 Index 237 ...

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