HP 280 G3 Microtower Business Maintenance And Service Manual Download

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Access panel

Prepare the computer for disassembly (

Loosen the captive Phillips screw (1), slide the access panel toward the back of the computer, and then
lift it off (2).

To install the access panel, reverse the removal procedure.

Chapter 4 Removal and replacement procedures

Summary of Contents for 280 G3 Microtower Business

Page 1: ...Maintenance and Service Guide HP 280 G3 Small Form Factor Business PC ...

Page 2: ...herein First Edition May 2018 Document Part Number L16366 001 Product notice This user guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go ...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...atic damage to equipment 9 Personal grounding methods and equipment 9 Grounding the work area 9 Recommended materials and equipment 10 Operating guidelines 10 Routine care 11 General cleaning safety precautions 11 Cleaning the computer case 11 Cleaning the keyboard 11 Cleaning the monitor 12 Cleaning the mouse 12 Service considerations 12 Tools and software requirements 12 Screws 12 Cables and con...

Page 6: ...ard callouts 38 Antenna cable 39 5 Computer Setup F10 Utility 40 Computer Setup F10 Utilities 40 Using Computer Setup F10 Utilities 41 Computer Setup File 42 Computer Setup Storage 43 Computer Setup Security 44 Computer Setup Power 46 Computer Setup Advanced 46 Recovering the Configuration Settings 47 6 Troubleshooting without diagnostics 48 Safety and comfort 48 Before you call for technical supp...

Page 7: ...ng HP PC Hardware Diagnostics Windows 87 Downloading HP PC Hardware Diagnostics Windows 87 Downloading the latest HP PC Hardware Diagnostics Windows version 88 Downloading HP Hardware Diagnostics Windows by product name or number select products only 88 Installing HP PC Hardware Diagnostics Windows 88 Using HP PC Hardware Diagnostics UEFI 88 Starting HP PC Hardware Diagnostics UEFI 89 Downloading ...

Page 8: ...anager and the HP Recovery partition 94 Recovering using HP Recovery Manager 94 Recovering using the HP Recovery partition select products only 95 Recovering using HP Recovery media 95 Changing the computer boot order 96 Removing the HP Recovery partition select products only 96 Appendix A Statement of memory volatility 97 Nonvolatile memory usage 99 Questions and answers 101 Using HP Sure Start s...

Page 9: ...ng on the model For support assistance and to learn more about the hardware and software installed on your computer model run the HP Support Assistant utility NOTE This computer model can be used in a tower orientation or a desktop orientation Standard configuration features 1 ...

Page 10: ...5 Microphone headphone combo jack 3 USB ports 2 6 Power button NOTE The Power On Light is normally white when the power is on If it is flashing red there is a problem with the computer and it is displaying a diagnostic code Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 76 to interpret the code 2 Chapter 1 Product features ...

Page 11: ...ered audio devices green 9 RJ 45 network connector 4 HDMI port 10 USB ports 4 5 Security lock slot 11 Power cord connector 6 VGA monitor connector NOTE When a graphics card is installed in one of the system board slots the video connectors on the rear panel are covered The system board graphics can be disabled by changing settings in Computer Setup Rear panel components 3 ...

Page 12: ... Height Mini PCI Express Card 6 Access panel 7 System board includes replacement thermal material 8 Computer chassis 9 Processors include replacement thermal material Intel Core i7 8700 3 2 GHz 12 MB L3 cache 65W Intel Core i5 8500 3 0 GHz 9 MB L3 cache 65W Intel Core i5 8400 2 8 GHz 9 MB L3 cache 65W Intel Core i3 8011 3 6 GHz 6 MB L3 cache 65W Intel Pentium G5400 3 7 GHz 4 MB L3 cache 65W Intel ...

Page 13: ...ort PCIe x1 13 Optical drive 9 5 mm slim tray DVD ROM DVD RW 14 Hard drive 3 5 inch 2 TB 7200 rpm 3 5 inch 1 TB 7200 rpm 3 5 inch 500 GB 7200 rpm 3 5 inch 15 Memory modules UDIMM PC4 2666 1 2V 16 GB 8 GB 4 GB x Solid state drive M 2 256 GB PCIe 128 GB PCIe 128 GB SATA 3 TLC x Wireless antenna single x not illustrated Cables Description SATA data cable optical drive SATA data cable hard drive Hard ...

Page 14: ...mber For use in country or region Spare part number Belgium 18x Internationally L3x Russia 25x BHCSY B4x Israel BBx Saudi Arabia 17x Bulgaria 26x Italy 06x South Korea KDx Canada French 12x Japan 29x Spain 07x Czech Republic and Slovakia CGx Latin America 16x Sweden 10x Denmark 08x Netherlands DXx Switzerland 11x France 05x Northwest Africa DEx Taiwan ABx Germany 04x Norway 09x Thailand 28x Greece...

Page 15: ...ription Hard drive 3 5 inch 2 TB 7200 rpm 3 5 inch 1 TB 7200 rpm 3 5 inch 500 GB 7200 rpm 3 5 inch Solid state drive M 2 256 GB PCIe 128 GB PCIe 128 GB SATA 3 TLC Optical drive DVD RW drive DVD ROM drive Drives 7 ...

Page 16: ...r a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions Generating static The following table shows how humidity affects the electrostatic voltage levels generated by different activities A pro...

Page 17: ...e connected to the banana plug connector on the grounding mat or workstation and fit snugly into it Heel straps Toe straps Boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use them on both feet with a maximum of one megohm 10 resistance between the operator and ground Static Shielding Protection Lev...

Page 18: ...a sturdy level surface Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally clean the air vents on all v...

Page 19: ... mild dishwashing liquid diluted with water Rinse well by wiping the surface with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed alcohol will evaporate quickly without leaving a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can ...

Page 20: ...mouse ball by first removing the retaining plate and the ball from the housing Pull out any debris from the ball socket and wipe the ball with a clean dry cloth before reassembly To clean the mouse body follow the procedures in Cleaning the computer case on page 11 Service considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of...

Page 21: ...ves from any height onto any surface If you are inserting or removing a hard drive turn off the computer Do not remove a hard drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temper...

Page 22: ...he Self Monitoring Analysis and Recording Technology SMART ATA drives for HP personal computers have built in drive failure prediction that warns the user or network administrator of an impending failure crash of the hard drive The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count spin retry count and calibration retry count If the drive determi...

Page 23: ...tion on page 8 for initial safety procedures 1 Remove disengage any security devices that prohibit opening the computer 2 Remove all removable media such as compact discs or USB flash drives from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices CAUTION ...

Page 24: ...paration for disassembly on page 15 2 Loosen the captive Phillips screw 1 slide the access panel toward the back of the computer and then lift it off 2 To install the access panel reverse the removal procedure 16 Chapter 4 Removal and replacement procedures ...

Page 25: ...ration for disassembly on page 15 2 Remove the access panel Access panel on page 16 3 Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis 4 Remove the two Torx screws 1 from the expansion card release latch and then rotate the latch downward to the open position 2 5 Before installing an expansion card remove the ex...

Page 26: ...d in a vacant PCI Express x1 socket insert a flatblade screwdriver into the slots on the rear of expansion slot cover 1 and rock the slot cover back and forth to break it free from the chassis 2 18 Chapter 4 Removal and replacement procedures ...

Page 27: ... socket away from the card 1 and carefully rock the card back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket 2 6 Store the removed card in anti static packaging 7 If you are not installing a new expansion card install an expansion slot cover to close the open slot CAUTION After removing an expansion card you must replace it with a new c...

Page 28: ...n into the expansion socket on the system board 2 NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card socket 9 Rotate the slot cover retention latch back in place to secure the expansion card 10 Connect external cables to the installed card if needed Connect internal cables to the system board if needed 11 Reconfigure the...

Page 29: ... page 15 2 Remove the access panel Access panel on page 16 3 Pull the four tabs upward 1 and then rotate the bezel off the computer 2 IMPORTANT A cable connects the power button in the bezel to the system board To install the front bezel reverse the removal procedure Front bezel 21 ...

Page 30: ...ove the front bezel Front bezel on page 21 4 Position the front bezel with the inside toward you 5 Remove the two Phillips screws 1 that secure the board to the inside of the front bezel 6 Remove the power button board from the front bezel 2 To install the power button board reverse the removal procedures 22 Chapter 4 Removal and replacement procedures ...

Page 31: ...carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must be mailed place the drive in a bubble pack mailer or other protective packaging and label the package Fragile Handle With Care Optical drive The optical drive is located in the drive...

Page 32: ...4 Slide the optical drive out of the front of the computer 3 To install the optical drive reverse the removal procedure 24 Chapter 4 Removal and replacement procedures ...

Page 33: ...n page 15 2 Remove the access panel Access panel on page 16 3 Remove the front bezel Front bezel on page 21 4 Remove the optical drive Optical drive on page 23 5 Disconnect the cables from the rear of the hard drive 1 6 Remove the three Torx screws that secure the drive cage to the computer 2 7 Slide the drive cage toward the front of the computer 3 8 Lift the drive cage out of the computer 4 9 To...

Page 34: ...16 3 Remove the front bezel Front bezel on page 21 4 Remove the optical drive Optical drive on page 23 5 Remove the drive cage Hard drive on page 25 6 Disconnect the antenna cable from the module 1 7 Remove the Phillips M2 0 3 0 screw 2 and then pull the module out of the socket 3 To install the WLAN module reverse the removal procedures 26 Chapter 4 Removal and replacement procedures ...

Page 35: ...or disassembly on page 15 2 Remove the access panel Access panel on page 16 3 Remove the front bezel Front bezel on page 21 4 Remove the optical drive Optical drive on page 23 5 Remove the drive cage Hard drive on page 25 6 Remove the Phillips M2 0 3 0 screw 1 and then pull the module out of the socket 2 To install the solid state drive module reverse the removal procedures Solid state drive modul...

Page 36: ... 16 DDR4 2666 MHz 16 16 16 timing contain the mandatory JEDEC SPD information In addition the computer supports 512 Mbit 1 Gbit and 2 Gbit non ECC memory technologies single sided and double sided DIMMs DIMMs constructed with x8 and x16 DDR devices DIMMs constructed with x4 SDRAM are not supported NOTE The system will not operate properly if you install unsupported DIMMs Populating DIMM sockets Th...

Page 37: ...d into an active AC outlet Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board The memory module sockets have gold plated metal contacts When upgrading the memory it is important to use memory modules with gold plated metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact wi...

Page 38: ...socket 8 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 The computer should automatically recognize the additional memory the next time you turn on the computer 30 Chapter 4 Removal and replacement procedures ...

Page 39: ...electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power HP encourages custom...

Page 40: ...paration for disassembly on page 15 2 Remove the access panel Access panel on page 16 3 Remove the power supply cable from the clips on the duct 1 4 Pull the tabs away from each other 2 and then lift the duct off the fan sink 3 To install the fan duct reverse the removal procedures 32 Chapter 4 Removal and replacement procedures ...

Page 41: ... 4 Disconnect the fan cable from the system board 1 and then loosen the four captive Torx T15 screws 2 that secure the fan sink to the system board tray CAUTION Remove fan sink retaining screws in diagonally opposite pairs as in an X to even the downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the ...

Page 42: ...king lever to its full open position 1 6 Raise and rotate the microprocessor retainer to its fully open position 2 7 Carefully lift the processor from the socket 3 CAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board To install a processor reverse the...

Page 43: ...wer cable routes under the drive cage 1 Prepare the computer for disassembly Preparation for disassembly on page 15 2 Remove the access panel Access panel on page 16 3 Remove the optical drive Optical drive on page 23 4 Remove the front bezel Front bezel on page 21 5 Remove the drive cage Hard drive on page 25 6 From the inside of the computer disconnect the three power cables from the system boar...

Page 44: ...e of the computer press the power supply release button 2 and then lift the power supply out of the computer 3 To install the power supply reverse the removal procedure 36 Chapter 4 Removal and replacement procedures ...

Page 45: ...board Memory modules Memory on page 28 WLAN module WLAN module on page 26 M 2 solid state drive Solid state drive module on page 27 Expansion cards Expansion card on page 17 Processor Processor on page 34 9 Disconnect the remaining cables from the system board noting their locations for reconnection 10 Remove the eight Torx screws 1 that secure the system board to the chassis 11 Lift the front of ...

Page 46: ...TX1 Power supply 4 pin 12 ODD1 Optical drive 4 DIMM1 Memory module 13 ATX2 Power supply 5 DIMM2 Memory module 14 ATX1 Power supply 7 pin 6 SSD Solid state drive M 2 15 SATA_POWER Drive power 7 PRB1 Power button 16 PCIEX1 Expansion card 8 WLAN1 WLAN M 2 17 PCIEX16 Expansion card 9 PSWD SW_CMOS CMOS password reset 38 Chapter 4 Removal and replacement procedures ...

Page 47: ...Optical drive on page 23 4 Remove the front bezel Front bezel on page 21 5 Remove the fan duct Fan duct on page 32 6 Remove the fan sink Fan sink on page 33 7 Remove the drive cage Hard drive on page 25 8 Remove the system board System board on page 37 9 Remove the cable from the three clips 1 2 3 built into base pan 10 Peel the antenna off the front of the computer To install the antenna cable re...

Page 48: ...of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarted Enter the Asset Tag or property identification number assigned by the company to this computer Enable the power on password prompt during system restarts warm boots as well as during...

Page 49: ...ile Storage Security Power and Advanced 4 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc 5 To apply and save changes select File Save Changes and Exit If you have made changes that you do not want applied select Ignore Changes and Exit To reset...

Page 50: ...Log Displays the system log Set Time and Date Allows you to set system time and date Default Setup Save Current Settings as Default Saves the current system configuration settings as the default Restore Factory Settings as Default Restores the factory system configuration settings as the default Apply Defaults and Exit Applies the currently selected default settings and clears any established pass...

Page 51: ...hard drive USB hard drive USB optical drive or internal optical drive are checked for a bootable operating system image Each device on the list may be individually excluded from or included for consideration as a bootable operating system source UEFI boot sources always have precedence over legacy boot sources Legacy Boot Sources Specify the order in which legacy boot sources such as a network int...

Page 52: ... and can no longer be used If you lose or forget the password the system board must be replaced This scenario is not covered under warranty To prevent the computer from becoming permanently unusable record your configured setup password or power on password in a safe place away from your computer Without these passwords the computer cannot be unlocked Setup Browse Mode appears if a setup password ...

Page 53: ...omputer off and then back on Default is disabled Restore Security Settings to Factory Settings Do not reset Reset Resetting to factory defaults will erase all security keys and leave the device in a disabled state Changing this setting requires that you restart the computer Default is Do not reset Secure Boot Configuration Legacy Support Enable Disable Allows you to turn off all legacy support on ...

Page 54: ... Default is disabled After Power Loss off on previous state Default is Power off Setting this option to Power off causes the computer to remain powered off when power is restored Power on causes the computer to power on automatically as soon as power is restored Previous state causes the computer to power on automatically as soon as power is restored if it was on when power was lost NOTE If you tu...

Page 55: ... Computer Setup File on page 42 in the Computer Setup File table NOTE It is recommended that you save any modified computer configuration settings to a USB flash media device and save the device for possible future use To restore the configuration insert the USB flash media device with the saved configuration and perform the Restore from Removable Media command with the Computer Setup F10 Utility ...

Page 56: ... are error codes that will help you diagnose the problem Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 76 for more information If the screen is blank plug the monitor into a different video port on the computer if one is available Or replace the monitor with a monitor that you know is functioning properly If you are working on a network plug another compute...

Page 57: ...turned on and the green monitor light is on Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 76 for more information Turn up the brightness and contrast controls of the monitor if the monitor is dim Press and...

Page 58: ...applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Cannot access the Computer Setup F10 Utility when booting the computer Cause Solution The Computer Setup F10 Utility is set to fast boot causing the F10 access screen to...

Page 59: ...ers 2 Make sure the external speakers are properly connected and powered on and that the speakers volume control is set correctly 3 Use the system volume control available in the operating system to make sure the speakers are not muted or to increase the volume Cannot remove computer cover or access panel Cause Solution Smart Cover Lock featured on some computers is locked Unlock the Smart Cover L...

Page 60: ...ck Open Task Manager c Select applications that you do not want to launch automatically and the click Disable Some software applications especially games are stressful on the graphics subsystem 1 Lower the display resolution for the current application or consult the documentation that came with the application for suggestions on how to improve performance by adjusting parameters in the applicatio...

Page 61: ...light on the system board turns on 3 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on white then 1 Check that the unit is plugged into a working AC outlet 2 Open the access panel and check that the power button cable is properly connected to the system board 3 Check that the power supply cables are properly connected to the ...

Page 62: ...r other system fan spins If the fan does not spin make sure the fan cable is plugged onto the system board header 3 If fan a plugged in and not spinning replace it Power LED flashes Red four times once every second followed by a two second pause and the computer beeps four times Beeps stop after fifth iteration but LEDs continue flashing Computer powered off automatically and the Power LED flashes...

Page 63: ...e Explorer from the list of applications In the left column expand This PC right click on a drive select Properties and then select the Tools tab Under Error checking click Check Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Insta...

Page 64: ...ptions and ensure the bootable hard drive is listed immediately under the Hard Drive entry Computer will not boot from hard drive Cause Solution The device is attached to a SATA port that has been hidden in Computer Setup 1 Check SATA cable connections 2 Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Advanced Port Options Boot order is not corr...

Page 65: ... previous section for a list of compatible cards Media card is locked Locking the media card is a safety feature that prevents writing to and deleting from an SD Memory Stick PRO card If using an SD card make sure that the lock tab located on the right of the SD card is not in the locked position If using a Memory Stick PRO card make sure that the lock tab located on the bottom of the Memory Stick...

Page 66: ...nitor light is on Bad monitor Try a different monitor The cable connections are not correct Check the cable connection from the monitor to the computer and to the electrical outlet You may have a screen blanking utility installed or energy saver features are enabled Press any key or click the mouse button and type your password if set System ROM is corrupted system is running in Boot Block Emergen...

Page 67: ...shing Cause Solution Pre video memory error 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Blank screen and the power LED flashes Red six times once every second followed by a two second pause and the computer beeps six times Beeps stop after fifth iteration but LEDs continue flash...

Page 68: ... requested resolution Change requested resolution Graphics card is bad Replace the graphics card The picture is broken up rolls jitters or flashes Cause Solution The monitor connections may be incomplete or the monitor may be incorrectly adjusted 1 Be sure the monitor cable is securely connected to the computer 2 In a two monitor system or if another monitor is in close proximity be sure the monit...

Page 69: ...r is in safe mode Safe Mode displays in the corners of your monitor To exit safe mode restart your computer and let Windows start normally To enter Safe Mode in Windows 10 1 Log into the computer using an Administrator account 2 Type msconfig in the taskbar search box and then select msconfig from the list of applications 3 Click the Boot tab select Safe boot and then click OK High pitched noise c...

Page 70: ...es and you encounter audio problems see the common causes and solutions listed in the following table Sound cuts in and out Cause Solution Processor resources are being used by other open applications Shut down all open processor intensive applications Sound does not come out of the speaker or headphones Cause Solution Software volume control is turned down or muted Double click the Speaker icon o...

Page 71: ...e Manager in Windows 10 type device manager in the taskbar search box and then select Device Manager from the list of applications Some applications can select which audio output device is used Make sure the application has selected the correct audio device The operating system controls may be set to use a different audio device as the default output device than what is expected Set the operating ...

Page 72: ...io device Solving printer problems If you encounter printer problems see the documentation that came with the printer and to the common causes and solutions listed in the following table Printer will not print Cause Solution Printer is not turned on and online Turn the printer on and make sure it is online The correct printer drivers for the application are not installed 1 Install the correct prin...

Page 73: ...ipped with USB 3 0 ports connected USB 3 0 devices can interfere with the wireless keyboard USB receiver Connect the wireless keyboard USB receiver to a USB 2 0 port that is separated from ports with USB 3 0 devices If you still experience interference you may have to place the connectors farther apart using an external USB hub Keyboard commands and typing are not recognized by the computer Cause ...

Page 74: ...onents Mouse may need repair See the Worldwide Limited Warranty for terms and conditions Computer is in Sleep state Press the power button to resume from Sleep state CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Mouse will only move vertically horizontally or m...

Page 75: ...e default configuration conflicts with other devices Use Windows Device Manager to deselect the automatic settings for the board and choose a basic configuration that does not cause a resource conflict You can also use Computer Setup to reconfigure or disable devices to resolve the resource conflict To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manag...

Page 76: ... Computer Setup and enable network controller 2 Enable the network controller in the operating system using Device Manager To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 10 type device manager in the taskbar search box and then select Device Manager from the list of applications Incorrect network driver Chec...

Page 77: ...s securely attached to the network connector and that the other end of the cable is securely attached to the correct device The cable is attached to the incorrect connector Ensure that the cable is attached to the correct connector There is a problem with the cable or a device at the other end of the cable Ensure that the cable and device at the other end are operating correctly The network contro...

Page 78: ...etwork connector and that the other end of the cable is securely attached to the correct device The network controller is defective Contact an authorized service provider New network card will not boot Cause Solution New network card may be defective or may not meet industry standard specifications Install a working industry standard NIC or change the boot sequence to boot from another source Cann...

Page 79: ... memory module is not installed in the DIMM1 or XMM1 socket Ensure that a memory module is installed in the DIMM1 or XMM1 socket on the system board This socket must be populated with a memory module Memory module is not the correct type or speed grade for the system or the new memory module is not seated properly Replace module with the correct industry standard device for the computer On some mo...

Page 80: ...found identified Cause Solution The device is attached to a USB port that has been hidden in Computer Setup Run the Computer Setup utility and enable USB ports in Advanced Port Options The device was not properly seated before power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not...

Page 81: ...he common causes and solutions listed in the following table Unable to connect to the Internet Cause Solution Internet Service Provider ISP account is not set up properly Verify Internet settings or contact your ISP for assistance Web browser is not set up properly Verify that the Web browser is installed and set up to work with your ISP Cable DSL modem is not plugged in Plug in cable DSL modem Yo...

Page 82: ...ox and then select Control Panel from the list of applications 2 Click Internet Options 3 In the Browsing history section click the Delete button 4 Select the Cookies and website data check box and click the Delete button Cannot automatically launch Internet programs Cause Solution You must log on to your ISP before some programs will start Log on to your ISP and launch the desired program 74 Chap...

Page 83: ...omputer will not continue and the HP logo does not display Cause Solution ROM issue POST error has occurred Observe the beeps and LED lights on the front of the computer See POST error messages and diagnostic front panel LEDs and audible codes on page 76 to determine possible causes See the Worldwide Limited Warranty for terms and conditions Illegal Operation has Occurred error message is displaye...

Page 84: ...chedule reconfigure the computer to the Full Boot Every x Days mode using Computer Setup NOTE For more information on Computer Setup see Computer Setup F10 Utility on page 40 POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them The section also includes some text messages that may be encountered during POST NOTE The computer will b...

Page 85: ...g POST execution of the Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer 4 If the error persists replace the system board 00C PMM Deallocation Error during MEBx Clea...

Page 86: ... the system board 2E3 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify proper memory module type 2 Try another memory socket 3 Replace with a supported module 2E4 DIMM Configuration Warning The current memory configuration is not optimized Rearrange the...

Page 87: ...urity and resetting CMOS on page 83 3 Replace the hard disk drive 3F2 Hard Disk 2 Error Hard disk 2 error 1 Check and or replace cables 2 Clear CMOS See Password security and resetting CMOS on page 83 3 Replace the hard disk drive 400 Serial Port A Address Conflict Detected Both external and internal serial ports are assigned to the same resources 1 Remove any serial port expansion cards 2 Clear C...

Page 88: ...ed a wireless module installed in the system that is not supported and has been disabled Replace with a supported module 800 Keyboard Error Keyboard failure 1 Reconnect keyboard with computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard 801 Keyboard or System Unit Error Keyboard failure 1 Reconnect the keyboard with computer ...

Page 89: ...pply fan 910 Filter Warning Airflow filter is dirty Replace the airflow filter Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that occurs at system startup the BIOS validates the functionality of the following subsystems and conditions AC adapter System board power Processor failure BIOS corruption Memory failure Graphics failure Sys...

Page 90: ... embedded controller is checking or recovering the boot block Hardware 3 2 The embedded controller has timed out waiting for BIOS to return from memory initialization 3 3 The embedded controller has timed out waiting for BIOS to return from graphics initialization 3 4 The system board displays a power failure crowbar 3 5 The processor is not detected 3 6 The processor does not support an enabled f...

Page 91: ...ore resetting them in case they are needed later Back up can be performed in Computer Setup or using the BiosConfigUtility tool available from www hp com See Computer Setup F10 Utility on page 40 for information on backing up the BIOS settings Resetting CMOS resets BIOS settings to default but does not clear the passwords or affect any of the other Security settings On Intel systems with advanced ...

Page 92: ... be performed in Computer Setup or using the BiosConfigUtility tool available from www hp com See Computer Setup F10 Utility on page 40 for information on backing up the BIOS settings Resetting CMOS resets BIOS settings to default but does not clear the passwords or affect any of the other Security settings On Intel systems with advanced manageability features resetting CMOS will also partially un...

Page 93: ...NOTE The password jumper is blue so that it can be easily identified For assistance locating the password jumper and other system board components see the system board components image at System board callouts on page 38 5 Remove the jumper from pins 1 and 2 6 Place the jumper on either pin 1 or 2 but not both so that it does not get lost 7 Replace the access panel and reconnect the external equip...

Page 94: ...To delete the power on or setup password complete the following steps 1 Turn on or restart the computer To delete the Setup password go to step 2 To delete the Power on password go to step 3 2 To delete the Setup password as soon as the computer turns on Press the Esc key while Press the ESC key for Startup Menu message is displayed Press the F10 key to enter Computer Setup 3 When the key icon app...

Page 95: ...tics Windows select More and then select Run as administrator or To access HP PC Hardware Diagnostics Windows from HP Support Assistant a Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar b Select Troubleshooting and fixes c Select Diagnostics and then select HP PC Hardware Diagnostics Windows 2 When the tool opens s...

Page 96: ...t to the computer desktop or To run the tool from a USB flash drive download it to a USB flash drive 4 Select Run Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows follow these steps Navigate to the folder on your computer or the flash drive where the exe file was downloaded double click the exe file and then follow the on screen instructions Using HP PC H...

Page 97: ...HP PC Hardware Diagnostics UEFI download instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment because only exe files are provided Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive 1 Go to http www hp com go techcenter pcdia...

Page 98: ... name or number follow these steps 1 Go to http www hp com support 2 Select Get software and drivers enter the product name or number select your computer and then select your operating system 3 In the Diagnostics section follow the on screen instructions to select and download the Remote UEFI version for the product Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP P...

Page 99: ...omization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts Using Remote HP PC Hardware Diagnostics UEFI settings select products only 91 ...

Page 100: ...personal information Schedule regular backups to avoid information loss You can use Windows tools to back up personal information and create system restore points and recovery media allowing you to restore from backup refresh the computer and reset the computer to its original state NOTE If computer storage is 32 GB or less Microsoft System Restore is disabled by default For more information and s...

Page 101: ...W or BD RE rewritable Blu ray discs which are not compatible with HP Recovery Manager software If your computer does not include an integrated optical drive with DVD writer capability you can use an external optical drive purchased separately to create recovery discs as described above If an external optical drive is used you must connect it directly to a USB port on the computer It cannot be conn...

Page 102: ... products only or use the HP Recovery media For more information see Recovering using HP Recovery Manager on page 94 If you have not already created recovery media see Creating HP Recovery media select products only on page 92 Using Factory Reset select products only Restores the computer to its original factory state by deleting all information from the hard drive and recreating the partitions an...

Page 103: ...only if the hard drive is still working The HP Recovery partition select products only allows System Recovery only To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the tablet to the keyboard base before beginning these steps select products only 1 Type recovery in the taskbar search box select HP Recovery Manager and then select ...

Page 104: ...and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet quickly hold down the volume up button and then select f9 or Turn on or restart the tablet quickly hold down the volume down button and then select f9 3 Select the optical drive or USB flash drive from which you want to boot and then follow the on screen instructions Removing the HP Recovery partition se...

Page 105: ... keyboard base before beginning steps in this chapter Current BIOS steps 1 Follow steps a through l below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is dis...

Page 106: ...or fingerprint reader one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor press or tap F1 to accept or F2 to reject l Remove all power and system batteries for at least 24 hours 2 Complete one of the following Remove and retain the storage drive or Clear the drive contents by using a third party utility designed to erase data from an SSD or Clear the conte...

Page 107: ... EEPROM 64 KBytes not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility is required to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial Presence Detect SPD configuration da...

Page 108: ...ing this utility Bluetooth flash select products only 2 Mbit No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility is required for writing data to this memory and is made available through newer versions of the driver whenever the flash re...

Page 109: ...ic system diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more det...

Page 110: ...t Keys a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to contin...

Page 111: ...ited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6...

Page 112: ... fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T ...

Page 113: ...ative Humidity noncondensing Operating 10 90 10 90 Nonoperating 38 7 C max wet bulb 5 95 5 95 Maximum Altitude unpressurized Operating 10 000 ft 3048 m Nonoperating 30 000 ft 9144 m Power Supply Output 180W Efficiency Up to 85 Operating Voltage Range 90 264 VAC Rated Voltage Range1 100 240 VAC Rated Line Frequency 50 60 Hz Operating Line Frequency 47 63 Hz 1 This system utilizes an active power fa...

Page 114: ...cess problem 50 fan removal and replacement 32 39 fan duct illustrated 5 fan sink illustrated 5 removal and replacement 33 flash drive problems 72 flashing LEDs 81 front bezel illustrated 4 removal and replacement 21 front panel components 2 front panel problems 73 G general problems 50 graphics card illustrated 5 17 grounding methods 9 H hard drive proper handling 13 removal 25 SATA characteristi...

Page 115: ...nload Tool 94 creating using HP Recovery Manager 93 creating using Windows tools 92 discs 93 HP Recovery partition 92 USB flash drive 93 using 93 recovery partition removing 96 Remote HP PC Hardware Diagnostics UEFI settings customizing 90 using 90 removal and replacement fan 32 39 fan sink 33 front bezel 16 21 power button board 22 power supply 15 processor 34 RTC battery 31 solid state drive mod...

Page 116: ...recovery media 92 system restore point 92 Windows tools using 92 WLAN module removal and replacement 26 108 Index ...

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