HP 18-1000 Getting Started Manual Download Page 1 | Manualshive

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Getting Started

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Summary of Contents for 18-1000

Page 1: ...Getting Started ...

Page 2: ......

Page 3: ...Quick Setup HP Consumer PCs ...

Page 4: ... of this copyright protection technology must be authorized by Macrovision and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Reverse engineering or disassembly is prohibited Microsoft and Windows are trademarks of Microsoft Corporation in the U S and other countries HP supports lawful use of technology and does not endorse or encourage the use ...

Page 5: ... models only 6 4 Maintaining your computer 7 Cleaning procedures 7 5 Troubleshooting 9 Computer does not start 9 Power 11 Display monitor 11 Keyboard and mouse general 12 Keyboard and mouse wireless 13 Speakers and sound 14 Internet access 14 Software troubleshooting 15 6 Support information 18 Ways to get help 18 Where to get help 18 Customer support for repairs 19 Before upgrading your hardware ...

Page 6: ...iv ENWW ...

Page 7: ... asked questions Help and Support Click Start and then click Help and Support or visit http www hp com go win7 Windows 7 troubleshooting tools 1 Click Start click Control Panel and then click System and Security 2 Under Action Center click Find and fix problems troubleshooting Troubleshoot the most common computer hardware and software issues Troubleshooting and Maintenance Guide on your computer ...

Page 8: ...Start click All Programs and then click PC Help Tools Maintain your computer HP Support Assistant Maintains your computer performance and resolve problems faster by using automated updates on board diagnostics and guided assistance Click Start click All Programs click HP and then click HP Support Assistant Troubleshooting and Maintenance Guide Click Start click HP Help and Support and then click H...

Page 9: ... serious injury read the Safety Comfort Guide The guide is located on the web at http www hp com ergo 1 Place the computer so that all ventilation openings are unobstructed and cabling is not in a walkway or where it can be stepped on or damaged by placing furniture on it 2 Connect all power cords from the monitor computer and accessories to a power surge protection device that is specifically lab...

Page 10: ...ware devices Check the operating system memory and other requirements listed before purchasing new software or hardware for your computer Follow the software manufacturer s directions to install the new software NOTE Use only licensed original software Installing copied software could result in an unstable installation infect the computer with a virus or be illegal Security solutions can deter the...

Page 11: ...account to this computer To transfer existing accounts follow the instructions provided by the ISP 3 Using your Internet connection through your ISP open a web browser and browse the Internet NOTE If you have issues connecting to the Internet see Internet access on page 14 ENWW Connecting to the Internet 5 ...

Page 12: ...d separation To experience the full capability of BEATS audio using the internal speakers HP recommends connecting a matching HP subwoofer to the Sub connector on the back panel If you are using an external audio system plug it into the Audio Out connector on the back panel Using the HDMI port controls select models only The right side of your computer may contain an HDMI port and volume control b...

Page 13: ...nth for visible signs of dust and debris and clean it about once every three months Visit www hp com support for additional cleaning instructions Cleaning the computer vents Air vents keep the computer cool Keep these vents clean by using a small battery powered vacuum cleaner A battery powered vacuum cleaner eliminates the risk of electric shock 1 Vacuum the vents on the computer case 2 Remove an...

Page 14: ...ith isopropyl rubbing alcohol 4 After the roller ball and rollers are completely dry replace the ball and ball cover ring Cleaning the touch screen AiO models only Follow these steps to clean the touch screen 1 Turn off the computer Tap the Start button and then tap Shut Down 2 Disconnect the power cord from the wall 3 Spray a small amount of mild glass cleaner on a soft cloth to clean the touch s...

Page 15: ...k Restart Or press and hold the Power button on the computer for 5 or more seconds to turn off the computer and then press the Power button to restart the computer 3 If Windows opens immediately back up all important data to a backup hard disk drive 4 Contact Support whether it was possible or not to start up Windows Either the hard disk drive or the system board may need to be replaced Computer w...

Page 16: ...ms does not work restart the computer 1 Press the Ctrl Alt Delete keys on the keyboard simultaneously 2 Click the Arrow button next to the red Shut Down button and then click Restart Or press and hold the Power button on the computer for 5 or more seconds to turn off the computer and then press the Power button to restart the computer Error message Invalid system disk or Non System disk or Disk er...

Page 17: ...ol down Ensure that computer air vents are not blocked and that the internal fan is running see Cleaning procedures on page 7 Your computer might not have an internal fan Display monitor Symptom Possible solution Screen is blank Press the space bar on the keyboard or move the mouse to make the screen display visible again Press the Sleep button select models only or Esc on the keyboard to resume f...

Page 18: ...eypad can be used Cursor does not respond to mouse movement Use the keyboard to save changes in all open programs and then restart your computer 1 Press the Alt Tab keys simultaneously to navigate to an open program 2 Press Ctrl S simultaneously to save your changes in the selected program Ctrl S is the keyboard shortcut for Save on most not all programs 3 Repeat step 1 and step 2 to save changes ...

Page 19: ...eceiver within 30 cm 12 inches of the receiver and away from interference from other devices 1 Unplug the receiver from a USB connector on the computer and then reconnect it Your computer model might have a connector dedicated to the receiver If you have a choice use a USB connector on the front of the computer 2 Check that the mouse is on A and push and hold the Connect button B on the underside ...

Page 20: ... that the speakers are connected to an audio connector not a Line In or headphone connector To resume from Sleep mode press the Sleep button select models only or press Esc Unplug headphones if they are connected to your computer or speaker system Volume is very low or unsatisfactory Ensure that you connected the speakers to the Audio Out lime green connector on the back of the computer Additional...

Page 21: ...ntenna try to move the antenna to a better position If the antenna is internal try to move the computer Try to connect again later or contact your Internet service provider ISP for assistance Software troubleshooting To repair software problems try these methods Turn the computer off completely and then turn it on again This is the easiest and sometimes the best way Update the drivers see Updating...

Page 22: ... on screen instructions Microsoft System Restore If you have a problem that might be due to software that was installed on your computer use System Restore to return the computer to a previous restore point You can also set restore points manually NOTE Always use this System Restore procedure before you use the System Recovery program To start a System Restore 1 Close all open programs 2 Click Sta...

Page 23: ...ry Manager and then click Recovery Manager If prompted click Yes to allow the program to continue 2 Under I need help immediately click Software Program Reinstallation 3 Click Next at the Welcome screen A list of programs opens Check whether your program is there To reinstall a program using the Recovery Manager 1 Click Start click All Programs click Recovery Manager and then click Recovery Manage...

Page 24: ... and software build number can be viewed by pressing the Ctrl Alt S keys on the keyboard at the same time Don t forget to register Go to http www hp com apac register Where to get help 1 Use the Help and Support Center for help with hardware and software questions Click Start and then click Help and Support The Help and Support Center provides useful troubleshooting information and includes the fo...

Page 25: ...bed in the Hardware Limited Warranty section of the Limited Warranty and Support Guide Before upgrading your hardware Any hardware upgrades that you intend to do should only be done after you have completely set up your new computer Refer to the setup poster included with your system for help with setting up If you have any problems setting up your system and turning it on immediately contact the ...

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