HP 17 Laptop PC Maintenance And Service Manual Download | Manualshive

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Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.

When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.

NOTE:

To start diagnostics on a convertible computer, your computer must be in notebook mode and you

must use the keyboard attached.

To start HP PC Hardware Diagnostics (UEFI), follow these steps:

1.

Turn on or restart the computer, and quickly press

esc

.

2.

Press

f2

.

The BIOS searches three places for the diagnostic tools, in the following order:

a.

Connected USB drive

NOTE:

To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see

HP PC Hardware Diagnostics (UEFI) to a USB device on page 87

.

b.

Hard drive

c.

BIOS

3.

When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.

NOTE:

If you need to stop a diagnostic test, press

esc

.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE:

The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are offered.

There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version

1.

Go to

http://www.hp.com/go/techcenter/pcdiags

. The HP PC Diagnostics home page is displayed.

2.

In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.

Download any version of UEFI for a specific product

1.

Go to

http://www.hp.com/support

2.

Select Get software and drivers.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

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Summary of Contents for 17 Laptop PC

Page 1: ...HP 17 Laptop PC Intel Models 17 bs000 17 bs099 HP 17g Laptop PC Models 17g br100 17 br199 HP 17q Laptop PC Models 17q bu100 17 bu199 Maintenance and Service Guide ...

Page 2: ...26124 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows 10 is automatically updated which is a...

Page 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Page 4: ...iv Safety warning notice ...

Page 5: ...bcomponents 21 Miscellaneous parts 23 Mass storage devices 24 4 Removal and replacement procedures preliminary requirements 27 Tools required 27 Service considerations 27 Plastic parts 27 Cables and connectors 27 Drive handling 28 Grounding guidelines 28 Electrostatic discharge damage 28 Packaging and transporting guidelines 29 Workstation guidelines 29 5 Removal and replacement procedures for Cus...

Page 6: ... 76 Power connector 77 Top cover keyboard 78 7 Using Setup Utility BIOS 79 Starting Setup Utility BIOS 79 Updating Setup Utility BIOS 79 Determining the BIOS version 79 Downloading a BIOS update 80 8 Backing up restoring and recovering 81 Creating recovery media and backups 81 Creating HP Recovery media select products only 81 Using Windows tools 82 Restore and recovery 83 Recovering using HP Reco...

Page 7: ...omputer specifications 89 43 9 cm 17 3 in display specifications 90 Hard drive specifications 90 M 2 solid state drive specifications 91 DVD RW SuperMulti DL Drive specifications 92 11 Power cord set requirements 93 Requirements for all countries 93 Requirements for specific countries and regions 94 12 Recycling 97 Index 99 vii ...

Page 8: ...viii ...

Page 9: ...ore i3 7100U 2 4 GHz 3 MB L3 cache 2133 MHz dual 15W Intel Core i3 6006U 2 0 GHz 3 MB L3 cache 2133 MHz dual 15W Intel Pentium and Celeron processors Intel Pentium N3710 1 6 GHz turbo up to 2 56 GHz 2 MB L3 cache 1600 MHz quad 6W Intel Celeron N3060 1 6 GHz turbo up to 2 48 GHz 2 MB L3 cache 1600 MHz quad 6W Graphics Internal graphics Intel HD Graphics 620 Intel HD Graphics 520 Intel HD Graphics 5...

Page 10: ...ble DDR3L 1600 MHz single channel support Two SODIMM slots non customer accessible non upgradeable DDR4 2133 MHz dual channel support DDR3L 1600 MHz dual channel support Supports up to 16 GB of system RAM in the following configurations 16384 MB total system memory 8192 2 12288 MB total system memory 8192 1 4096 1 8192 MB total system memory 8192 1 or 4096 2 6144 MB total system memory 4096 1 2048...

Page 11: ...gital microphone Audio HP Audio Control Dual speakers Ethernet Integrated 10 100 1000 network interface card NIC Wireless networking Integrated wireless options with single antenna M 2 PCIe Compatible with Miracast certified devices Support for the following WLAN formats Realtek RTL 8188EE 802 11 bgn 1x1 WiFi Adapter Realtek RTL8723DE 802 11 bgn 1x1 WiFi BT 4 2 Combo Adapter Realtek RTL8723BE VB 8...

Page 12: ...yle keyboard with numeric keypad Full size backlit coat UV paint island style keyboard with numeric key pad TouchPad Image sensor Multitouch gestures enabled Taps enabled by default Support Modern Trackpad Gestures Power requirements Battery 4 cell 41 Whr li ion battery 3 cell 31 Whr li ion battery AC adapters 45 W 65 W 65 W EM 1 meter power cord C5 Security TPM 2 0 Kensington Security Lock Operat...

Page 13: ...ect Geo EM SL For China Market CPPP Windows 10 Home High End China Language Edition CPPP Windows 10 Home China Language Edition For APJ SEAP Market EM SL SEAP Windows 10 Home EM SL SEAP Windows 10 Home Plus SEAP Windows 10 Home Value Notebook SEAP Windows 10 Home Plus FreeDOS 2 0 Serviceability End user replaceable parts AC adapter Battery Optical drive 5 ...

Page 14: ...6 Chapter 1 Product description ...

Page 15: ...e share or access information To insert a card 1 Hold the card label side up with connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card Press in on the card and then remove it from the memory card reader 4 USB 2 0 port Connects a USB device such as a cell phone camera activity tracker or smartwatch and ...

Page 16: ...s up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 RJ 45 network jack status lights Connects a network cable White The network is connected Amber Activity is occurring on the network 5 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital o...

Page 17: ...amera is in use 2 Camera Allows you to video chat record video and record still images 3 Internal microphone Records sound 4 WLAN antennas Send and receive wireless signals to communicate with wireless local area networks WLANs The antennas are not visible from the outside of the computer and antenna location varies For optimal transmission keep the areas immediately around the antennas free from ...

Page 18: ... your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 10 Chapter 2 Getting to know your computer ...

Page 19: ...Lights Component Description 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Mute light On Computer sound is off Off Computer sound is on Keyboard area 11 ...

Page 20: ...o exit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Type power in the taskbar search box and then select Power s...

Page 21: ...used system functions NOTE On select products the f5 action key turns the keyboard backlight feature off or on 5 num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad A separate keypad to the right of the alphabet keyboard When num lock is pressed the keypad can be used like an external numeric keypad NOTE If the keypad ...

Page 22: ...isplay to a simultaneous display on both the computer and the monitor Turns the keyboard backlight off or on select products only NOTE To conserve battery power turn off this feature Mutes or restores speaker sound Decreases speaker volume incrementally while you hold down the key Increases speaker volume incrementally while you hold down the key Plays the previous track of an audio CD or the prev...

Page 23: ...Bottom Component Description 1 Speakers Produce sound 2 Battery lock Locks the battery in the battery bay 3 Battery bay Holds the battery 4 Battery release latch Releases the battery Bottom 15 ...

Page 24: ...the serial number and possibly for the product number or the model number Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Component 1 HP product name 2 Model number 3 Product number 4 Serial number 5 Warranty period Regulatory label s Provide s reg...

Page 25: ...TE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components 17 ...

Page 26: ...y 925618 xxx Intel Core i7 7500U processor and 2 GB of dedicated video memory 925619 xxx Intel Core i5 7200U processor and 2 GB of dedicated video memory M1 70 925616 xxx Intel Core i5 7200U processor and 2 GB of dedicated video memory M1 30 925617 xxx Intel Core i3 6006U processor and 2 GB of dedicated video memory 925620 xxx Intel Pentium N3710 processor and 2 GB of dedicated video memory 925627...

Page 27: ...rated NOTE The TouchPad board cable is available using spare part number 926518 001 926531 001 13 Solid state drive 512 GB 763008 016 256 GB 865902 014 128 GB 827560 045 14 Memory module PC3L 12800 1600 MHz PC3L 1600 For use in models with Intel Pentium and Celeron processors 8 GB 693374 005 4 GB 691740 005 PC4 2400 For use in models with Intel Core processors 8 GB 862398 855 4 GB 862397 855 2 GB ...

Page 28: ...t 926498 001 Champagne rose 926499 001 Jet black 926500 001 Snow white 926501 001 Empress red 926502 001 Rose gold 926503 001 24 Rubber Kit includes front and rear feet Pike silver 926547 001 Silk gold 926548 001 Smoke gray 926549 001 Marine blue 926550 001 Amethyst purple 926551 001 Champagne rose 926552 001 Jet black 926553 001 Snow white 926554 001 Empress red 926555 001 Rose gold 926556 001 Pa...

Page 29: ... EMI foil 926532 001 4 Raw display panel 16 9 Ultra Wide Aspect Ratio 43 9 cm 17 3 in FHD anti glare non touch 798926 011 FHD Touch On Panel TOP 851048 003 HD Touch On Panel TOP 851049 003 HD BrightView non touch 851051 005 HD anti glare non touch 910136 003 5 Hinge covers Left jet black 926533 001 Right jet black 926534 001 Left snow white 926535 001 Display assembly subcomponents 21 ...

Page 30: ... displays 926520 001 Non touch displays 926519 001 8 Antennas Dual 926424 001 Single 926425 001 9 Display enclosure For use in non touch models Pike silver 926482 001 Silk gold 926483 001 Smoke gray 926484 001 Marine blue 926485 001 Amethyst purple 926486 001 Pale mint 926487 001 Champagne rose 926488 001 Jet black 926489 001 Snow white 926490 001 Empress red 926491 001 Rose gold 926492 001 For us...

Page 31: ...ustralia 920688 011 For use in Denmark 920688 007 For use in Europe 920688 005 For use in India 920688 016 For use in Israel 920688 008 For use in Japan 920688 017 For use in North America 920688 001 For use in the People s Republic of China 920688 014 For use in South Korea 920688 013 For use in Switzerland 920688 009 For use in the United Kingdom 920688 006 Rubber Kit includes front and rear fee...

Page 32: ...55 001 Rose gold 926556 001 Pale mint 926557 001 Screw Kit 926725 001 HDMI to VGA adapter 701943 001 Mass storage devices Item Component Spare part number 1 DVD RW Double Layer SuperMulti Drive 920417 009 2 Optical drive bezel Pike silver 926505 001 24 Chapter 3 Illustrated parts catalog ...

Page 33: ...ress red 926514 001 Rose gold 926515 001 3 Optical drive bracket 926526 001 4 Hard drive does not include bracket 2 TB 5400 rpm 2 5 inch 912487 855 1 TB 5400 rpm 2 5 inch 676423 855 500 GB 5400 rpm 2 5 inch 683839 855 5 Hard drive holder 905974 001 6 Solid state drive holder 858260 001 7 Solid state drive board 856614 001 8 Solid state drive 512 GB 763008 016 256 GB 865902 014 128 GB 827560 045 Ma...

Page 34: ...26 Chapter 3 Illustrated parts catalog ...

Page 35: ... and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avo...

Page 36: ... Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive dev...

Page 37: ...ly Store reusable ESD sensitive parts from assemblies in protective packaging or non conductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Work...

Page 38: ...operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative ...

Page 39: ...and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Component replacement procedures NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and lengt...

Page 40: ...evices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer To remove the battery 1 Position the computer upside down on a flat surface 2 Slide the battery lock latch 1 to unlock the battery and then slide the battery release latch 2 to release the battery NOTE The battery relea...

Page 41: ... removing the optical drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter fr...

Page 42: ...ssary to remove the optical drive bezel insert a paper clip into the release hole 1 to disengage the bezel Press the tab 2 to release the bezel from the drive Rotate the side of the bezel 3 and the remove it 4 34 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 43: ...t on the rear of the optical drive remove the Phillips PM2 0 2 5 screw 1 that secures the bracket to the drive and then remove the bracket 2 Reverse this procedure to reassemble and install the optical drive Component replacement procedures 35 ...

Page 44: ...36 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 45: ...placed or loosened when servicing Authorized Service Provider only parts Make special note of each screw size and location during removal and replacement Display subcomponents bezel webcam panel This section describes removing display subcomponents that do not require that you remove the entire display assembly from the computer You can remove the display bezel webcam microphone module and display...

Page 46: ...mputer 4 Remove the battery see Battery on page 32 To remove the display bezel webcam microphone module and raw display panel 1 Position the computer upright with the front toward you and then open it 2 Flex the inside of the top edge 1 left 2 and right sides 3 and the inside of the bottom edge 4 of the display bezel until the bezel disengages from the display enclosure 3 Remove the display bezel ...

Page 47: ...splay panel to the enclosure b Rotate the display panel onto the keyboard 1 to gain access to the display cable connection on the back of the panel c On the back of the display panel release the adhesive strip that secures the display panel cable to the display panel 2 and then disconnect the cable 3 Component replacement procedures 39 ...

Page 48: ...y panel from the computer Reverse this procedure to reassemble and install the display bezel webcam microphone module and display panel 40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 49: ...uter is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive o...

Page 50: ... of the computer and pry to separate the bottom cover from the computer 1 Work your way around prying to disengage the bottom cover from the computer 2 and then remove the cover 3 Reverse this procedure to install the bottom cover 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 51: ...turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 33 6 Remove the bottom ...

Page 52: ...ter 3 To disassemble the hard drive pull the sides of the cover up and away from the hard drive 1 and then remove the cover from the hard drive 2 Reverse this procedure to reassemble and install the hard drive 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 53: ...these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the batter...

Page 54: ...ennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 55: ...e computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 33 6 Remove the bottom cover see Bottom cover on page 41 To remove the RTC battery Using a thin tool or screwdriver disengage the battery from t...

Page 56: ...hen shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 33 6 Remove the bottom cover see Bottom cover on ...

Page 57: ...2 Remove the memory module 2 by pulling it away from the slot at an angle Reverse this procedure to install a memory module Component replacement procedures 49 ...

Page 58: ...e computer by unplugging the power cord from the computer 3 Remove the battery see Battery on page 32 4 Remove the optical drive see Optical drive on page 33 5 Remove the bottom cover see Bottom cover on page 41 Remove the solid state drive 1 Remove the Phillips PM2 0 2 0 screw 1 that secures the drive to the system board 2 Remove the drive 2 by pulling it away from the connector NOTE Solid state ...

Page 59: ... outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 33 6 Remove the bottom cover see Bottom cover on page 41 7 Remove the solid state drive see Solid state drive on page 50 To remove the solid state drive holder and board 1 Remove the Phillips PM2 0 4 5 screw 1 that secures the solid state dri...

Page 60: ...4 Lift the board out of the holder 2 Reverse this procedure to install the solid state drive holder and board 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 61: ... by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 33 6 Remove the bottom cover see Bottom cover on page 41 To remove the optical drive connector 1 Disconnect the optical drive connector cable from the system board 1 2 Remove the Phillips PM2 0 4...

Page 62: ...ugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 33 6 Remove the bottom cover see Bottom cover on page 41 To remove the TouchPad click board 1 Disconnect the TouchPad cable from the TouchPad board 1 and the system board cable from the TouchPad click board 2 ...

Page 63: ...ct the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 33 6 Remove the bottom cover see Bottom cover on page 41 To remove the USB board 1 Disconnect the cable from the USB board 1 2 Remove the Phillips PM2 0 4 0 screw 2 ...

Page 64: ... cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 33 6 Remove the bottom cover see Bottom cover on page 41 To remove the speakers 1 Disconnect the speaker cable from the system board 1 2 Remove the cable from the routing path 2 3 Lift the speakers out of the computer 3 NOTE ...

Page 65: ...rom the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 33 6 Remove the bottom cover see Bottom cover on page 41 To remove the fan 1 Disconnect the fan cable from the system board 1 2 Remove the Phillips PM2 0 4 0 screw 2 that secures ...

Page 66: ...nal temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the heat sink assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the compu...

Page 67: ...k loosen the four Phillips screws 1 that secure the heat sink to the system board b Remove the heat sink 2 from the system board 3 If you have a model with UMA graphics and no fan a In the order indicated on the heat sink loosen the four Phillips screws 1 that secure the heat sink to the system board Component replacement procedures 59 ...

Page 68: ...t sink is removed Replacement thermal material is included with the heat sink processor and system board spare part kits The following illustrations show the replacement thermal material locations Discrete graphics Thermal paste is used on the heat sink 1 3 and associated system board components 2 4 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 69: ...ink 1 and associated system board component 2 UMA graphics on models without fan Thermal paste is used on the heat sink 1 and associated system board component 2 Reverse this procedure to reassemble and install the heat sink assembly Component replacement procedures 61 ...

Page 70: ...623 xxx Intel Core i5 7200U processor 925624 xxx Intel Core i3 7100U processor 925625 xxx Intel Core i3 6006U processor 925626 xxx Intel Pentium N3710 processor 925621 xxx Intel Celeron N3060 processor 925622 xxx Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down thr...

Page 71: ...then disconnect the following cables from the system board 1 Power connector cable 2 Display cable 3 Power button board 4 Speaker cable 5 TouchPad cable 6 Touchpad board cable 7 USB board cable 8 Optical drive connector cable 9 Keyboard cable 2 Remove the seven Phillips PM2 0 3 0 screws 1 that secure the system board to the computer 3 Remove the Phillips broadhead PM2 0 2 0 screw 2 that secures th...

Page 72: ...4 Lift the system board out of the computer 3 Reverse this procedure to install the system board 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 73: ...re for use in non touch models Pike silver 926482 001 Silk gold 926483 001 Smoke gray 926484 001 Marine blue 926485 001 Amethyst purple 926486 001 Pale mint 926487 001 Champagne rose 926488 001 Jet black 926489 001 Snow white 926480 001 Empress red 926490 001 Rose gold 926491 001 Display enclosure for use in touch models Pike silver 933291 001 Silk gold 933292 001 Smoke gray 933293 001 Marine blue...

Page 74: ... If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove th...

Page 75: ...splay cable 4 from the system board 4 Remove the two Phillips PM2 5 5 0 screws 1 that secure each hinge to the computer 5 Remove the two Phillips broadhead PM2 0 2 0 screws 2 that secure each hinge to the computer Component replacement procedures 67 ...

Page 76: ...sembly from the computer 2 If it is necessary to replace any of the display assembly subcomponents 1 Flex the inside of the top edge 1 left 2 and right sides 3 and the inside of the bottom edge 4 of the display bezel until the bezel disengages from the display enclosure 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 77: ...phone module a Position the display assembly with the top edge toward you b Lift to disengage the adhesive that secures the webcam microphone module to the display 1 c Disconnect the cable 2 from the module 4 To remove the display panel a Remove the four Phillips PM2 0 3 0 screws that secure the display panel to the enclosure Component replacement procedures 69 ...

Page 78: ... onto the keyboard 1 to gain access to the display cable connection on the back of the panel c On the back of the display panel release the adhesive strip that secures the display panel cable to the display panel 2 and then disconnect the cable 3 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 79: ...ntrol board from the display a Remove the two Phillips PM2 0 2 0 screws 1 that secure the touch control board to the top of the display assembly b Lift the board away from the display 2 enough to access the cables underneath c Rotate the board upside down to access the connectors underneath 1 d Disconnect the two cables from the board 2 3 Component replacement procedures 71 ...

Page 80: ... hinge cover toward the left 2 to remove them from the display c For installation note the routing of the display cable through the left hinge cover 3 and display cable through the right hinge cover 4 7 To remove the display hinges a Remove the Phillips PM2 0 3 0 screw 1 from the top of each hinge and three Phillips PM2 5 4 0 screws 2 from the bottom of each hinge 72 Chapter 6 Removal and replacem...

Page 81: ... and cables peel the antennas of the display enclosure 1 release the wireless antenna cables from the clips 2 built into the side of the display enclosure and then remove the antennas and cables NOTE Number of antennas and transceivers may vary Component replacement procedures 73 ...

Page 82: ...ed to the new enclosure Reverse this procedure to reassemble and install the display assembly When reassembling and reinstalling the display assembly use the following images to determine how to correct route the cables in the display In the following image note the location to route the antenna cables 1 and display webcam cable routing bracket 2 In the following image note the correctly routed an...

Page 83: ...Component replacement procedures 75 ...

Page 84: ...tlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 33 6 Remove the bottom cover see Bottom cover on page 41 7 Remove the fan heat sink see Heat sink assembly on page 58 8 Remove the display see Display assembly on page 65 To remove the power button board 1 Disconnect the cable from the power but...

Page 85: ...uter by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 33 6 Remove the bottom cover see Bottom cover on page 41 7 Remove the fan heat sink see Heat sink assembly on page 58 8 Remove the display see Display assembly on page 65 To remove the power ...

Page 86: ...part number For use in country or region Spare part number For use in country or region Spare part number Belgium A41 Hungary 211 Saudi Arabia 171 Bulgaria 261 Israel BB1 Slovenia BA1 Canada DB1 Italy 061 South Korea AD1 Czech Republic and Slovakia FL1 The Netherlands B31 Spain 071 Denmark Finland and Norway DH1 Portugal 131 Switzerland BG1 France 051 Romania 271 United Kingdom 031 Germany 041 Rus...

Page 87: ...e on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer To reveal the BIOS version i...

Page 88: ...y the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note...

Page 89: ...the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 81 For information on the recovery options that are available using the recovery media see Using Windows tools on page 82 Use...

Page 90: ...arately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can also find c...

Page 91: ...o remove the Recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 86 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either create...

Page 92: ...rking To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the tablet to the keyboard base before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the computer boots o...

Page 93: ...ard base before beginning these steps 1 Insert the HP Recovery media 2 Access the system Startup menu For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume up button then select f9 or Turn on or restart the table...

Page 94: ...overy partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 81 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select Remove Reco...

Page 95: ...lowing order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 87 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC...

Page 96: ...ides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3 in 1 USB key This tool can be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS For more information about using the 3 in 1 USB key for BIOS crisis recovery go to http www hp com go techcenter pcdiags Additional information is included in the web based training offered by HP ...

Page 97: ... 18 5 V dc 3 5 A or 19 5 V dc 3 33 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic...

Page 98: ...5 0 g 115 0 g 92 0 g Interface type SATA SATA SATA Transfer rate Synchronous maximum 300 MB sec 300 MB sec 300 MB sec Security ATA security ATA security ATA security Seek times typical read including setting Single track 1 4 ms 1 4 ms 3 ms Average read write 10 ms 10 ms 13 ms Maximum 12 ms 12 ms 24 ms Logical blocks 3 877 842 922 1 938 921 461 1 048 576 000 Disk rotational speed 5400 rpm 5400 rpm ...

Page 99: ...Up to 280 MB s Up to 67K IOPs Up to 515 MB s Up to 88K IOPs Ready time Maximum to not busy 1 0 s 1 0 s 1 0 s Access times Logical 0 1 ms 0 1 0 1 Total logical sectors 250 069 680 500 118 192 1 000 215 216 Operating temperature Operating Non operating 0 to 70 C 32 F to 158 F 40 to 95 C 40 F to 203 F 0 to 70 C 32 F to 158 F 55 to 90 C 67 F to 194 F 0 to 70 C 32 F to 158 F 40 to 85 C 40 F to 185 F 1 ...

Page 100: ...n Disc diameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 µm Access time CD DVD Random 175 ms 230 ms Full stroke 285 ms 335 ms Audio output level Line out 0 7 Vrms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X...

Page 101: ...ng requirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltag...

Page 102: ...orea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must...

Page 103: ...wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3X0 75mm2 conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3X1 25mm2 conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification ...

Page 104: ...96 Chapter 11 Power cord set requirements ...

Page 105: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 97 ...

Page 106: ...98 Chapter 12 Recycling ...

Page 107: ...removing 37 65 spare part numbers 18 display assembly subcomponents illustrated 21 removing 37 65 display bezel illustrated 21 removing 38 68 display cable illustrated 22 removing 74 display cable frame guide illustrated 18 display enclosure illustrated 22 removing 74 display panel illustrated 21 65 product description 2 removing 39 69 display specifications 90 drive light 7 DVD RW SuperMulti DL D...

Page 108: ...ting system 4 optical drive illustrated 20 24 precautions 28 product description 3 removing 33 specifications 92 optical drive cable illustrated 20 optical drive connector removing 53 spare part number 53 optical drive eject button identifying 8 optical drive rear bracket removing 34 35 optical drive identifying 7 original system recovery 83 P packaging guidelines 29 plastic parts service consider...

Page 109: ...lustrated 19 removing 56 specifications computer 89 display 90 DVD RW SuperMulti DL Drive 92 hard drive 90 M 2 solid state drive 91 optical drive 92 supported discs recovery 82 system board removing 62 spare part number 18 62 system recovery 83 system restore point creating 82 system restore point creating 81 T tools required 27 top cover illustrated 18 top cover keyboard 78 touch control board il...

Page 110: ...102 Index ...

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