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6

Removal and replacement procedures for 
authorized service provider parts

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

IMPORTANT:

Components described in this chapter should only be accessed by an authorized service 

provider. Accessing these parts can damage the computer or void the warranty.

Component replacement procedures

NOTE:

Details about your computer, including model, serial number, product key, and length of warranty, 

are on the service tag at the bottom of your computer. See 

Labels on page 15

 for details. 

NOTE:

HP continually improves and changes product parts. For complete and current information on 

supported parts for your computer, go to 

http://partsurfer.hp.com

, select your country or region, and then 

follow the on-screen instructions.

There are as many as 46 screws that must be removed, replaced, and/or loosened when servicing Authorized 
Service Provider only parts. Make special note of each screw size and location during removal and 
replacement.

Component replacement procedures

37

Summary of Contents for 15 Series

Page 1: ...Maintenance and Service Guide HP 15 Laptop PC ...

Page 2: ... Number L19675 002 Product notice This user guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details Softw...

Page 3: ...hat should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...

Page 4: ...iv Important Notice about Customer Self Repair Parts ...

Page 5: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 6: ...vi Safety warning notice ...

Page 7: ...ents 22 Miscellaneous parts 24 Mass storage devices 26 4 Removal and replacement procedures preliminary requirements 28 Tools required 28 Service considerations 28 Plastic parts 28 Cables and connectors 28 Drive handling 29 Workstation guidelines 29 Electrostatic discharge information 29 Generating static electricity 30 Preventing electrostatic damage to equipment 30 Personal grounding methods and...

Page 8: ...ule 54 Fan 56 Heat sink assembly 57 Display assembly 61 System board 71 Speakers 74 Power connector cable DC in 75 Top cover with keyboard 76 7 Using Setup Utility BIOS 77 Starting Setup Utility BIOS 77 Updating Setup Utility BIOS 77 Determining the BIOS version 77 Downloading a BIOS update 78 8 Using HP PC Hardware Diagnostics 79 Using HP PC Hardware Diagnostics Windows select products only 79 Do...

Page 9: ...emote HP PC Hardware Diagnostics UEFI settings 82 9 Backing up restoring and recovering 84 Backing up information and creating recovery media 84 Using Windows tools 84 Using the HP Cloud Recovery Download Tool to create recovery media select products only 84 Restoring and recovery 85 Restoring resetting and refreshing using Windows tools 85 Recovering using HP Recovery media 85 Changing the comput...

Page 10: ...x ...

Page 11: ...quad core 15 W Ryzen 3 3200U 2 6 GHz turbo up to 3 5 GHz 5 MB L2 L3 cache 2400 MHz dual core 15 W Ryzen 5 2500U 2 0 GHz turbo up to 3 6 GHz 6 MB L2 L3 cache 2400 MHz quad core 15 W Ryzen 3 2300U 2 0 GHz turbo up to 3 4 GHz 6 MB L2 L3 cache 2400 MHz quad core 15 W Ryzen 3 2200U 2 5 GHz turbo up to 3 4 GHz 1 MB L2 cache 2400 MHz dual core 15 W Graphics Supports HD decode DX12 HDMI Internal graphics ...

Page 12: ...Ryzen Athlon processors DDR4 1866 dual channel support A9 processors Supports up to 16 GB of system RAM in the following configurations 16384 MB 8192 MB 2 12288 MB 8192 MB 1 4096 MB 1 8192 MB 8192 MB 1 4096 2 4096 MB 4096 MB 1 One memory module slot E2 A4 A6 processors Memory is non customer accessible non upgradeable DDR4 1866 single channel support Supports up to 8 GB of system RAM in the follow...

Page 13: ...ices Integrated Wireless options with dual antennas M 2 PCIe Realtek RTL8822BE 802 11ac 2 2 Wi Fi Bluetooth 4 2 Combo Adapter MU MIMO supported Integrated Wireless options with single antenna M 2 PCIe Realtek RTL8821CE 802 11ac 1 1 Wi Fi Bluetooth 4 2 Combo Adapter MU MIMO supported Realtek RTL8723DE 802 11bgn 1 1 Wi Fi Bluetooth 4 2 Combo Adapter External media cards HP Multi Format Digital Media...

Page 14: ...nPFC 4 5 mm EM 65 W Smart nPFC 4 5 mm for use in Argentina models with discrete graphics 45 W Smart nPFC right angle 4 5 mm models with UMA graphics 45 W Smart nPFC 4 5 mm for use in Argentina models with UMA graphics Power cord C5 1 m conventional Security Kensington Mini Security Lock Supports firmware based Trusted Platform Module fTPM 2 0 Operating system FreeDOS 2 0 Windows 10 Home 64 Windows...

Page 15: ...PPP Windows 10 Home 64 Single Language Value APAC EM PPP Windows 10 Home 64 Single Language Value India Market PPP Windows 10 Home 64 Single Language Value Indonesia Market PPP Windows 10 Home 64 Value Notebook Single Language Windows 10 Home 64 Value Notebook Single Language SEAP Windows 10 Home 64 Value Notebook Single Language select GEO Windows 10 Home 64 Web Kiosk Windows 10 Home S 64 Windows...

Page 16: ...rds that enable you to store manage share or access information To insert a card 1 Hold the card label side up with connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card Pull to remove the card from the memory card reader 4 USB port Connects a USB device such as a cell phone camera activity tracker or s...

Page 17: ...o component or a high speed High Definition Multimedia Interface HDMI device 5 USB SuperSpeed ports 2 Connect a USB device such as a cell phone camera activity tracker or smartwatch and provide high speed data transfer 6 Audio out headphone Audio in microphone combo jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional hea...

Page 18: ...f a password logon NOTE Camera functions vary depending on the camera hardware and software installed on your product 4 Internal microphone Records sound The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmenta...

Page 19: ...ponent Description 1 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Keyboard area 9 ...

Page 20: ...r descriptions Component Description 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Mute light Amber Computer sound is off Off Computer sound is on 10 Chapter 2 Getting to know your computer ...

Page 21: ...and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Right click the Power icon and then select Power Options 2 Speakers 2 Produce sound 3 Vent Enabl...

Page 22: ...requently used system functions NOTE On select products the f5 action key turns the keyboard backlight feature off or on 5 num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad A separate keypad to the right of the alphabet keyboard When num lock is pressed the keypad can be used like an external numeric keypad NOTE If t...

Page 23: ...he screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor Turns the keyboard backlight off or on NOTE To conserve battery power turn off this feature Mutes or restores speaker sound Decreases speaker volume incrementally while you hold down the key Increases speaker volume incrementally while you hold down the key Plays the prev...

Page 24: ...tion Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 14 Chapter 2 Getting to know your computer ...

Page 25: ...ckstand Service label Provides important information to identify your computer When contacting support you may be asked for the serial number the product number or the model number Locate this information before you contact support Table 2 10 Service label components Component 1 HP product name 2 Model number 3 Product ID 4 Serial number 5 Warranty period Regulatory label s Provide s regulatory in...

Page 26: ...rted parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 15 for details 16 Chapter 3 Illustrated parts catalog ...

Page 27: ...6 001 Keyboard backlit iridescent ceramic white available only with 001 United States keyboards L28507 001 Keyboard no backlight ocean teal available only with 001 United States keyboards L31735 001 Keyboard no backlight Real Tree available only with 001 United States keyboards L31736 001 Keyboard no backlight natural silver available only with 002 India keyboards L32368 002 Keyboard backlit ocean...

Page 28: ...z DDR4 8 GB 862398 855 4 GB 862397 855 10 WLAN module Realtek RTL8822BE 802 11ac 2 2 Wi Fi Bluetooth 4 2 Combo Adapter MU MIMO supported 924813 855 Realtek RTL8821CE 802 11ac 1 1 Wi Fi Bluetooth 4 2 Combo Adapter MU MIMO supported L17365 005 Realtek RTL8723DE 802 11bgn 1 1 Wi Fi Bluetooth 4 2 Combo Adapter L21480 005 11 Hard drive connector board L20454 001 12 Solid state drive connector board L20...

Page 29: ...t black L20390 001 Natural silver L20391 001 Pale gold L20392 001 Twilight blue L20393 001 Scarlet red L20397 001 Smoke gray L20395 001 Maroon burgundy L20398 001 Iridescent pale rose gold L28510 001 Iridescent ceramic white L28512 001 Ocean teal L31725 001 Real Tree L31726 001 Berry mauve Pattern mesh knit L50283 001 Chalkboard gray Pattern mesh knit L50284 001 Jet black Pattern mesh knit L50285 ...

Page 30: ... 23 Front rubber feet Pale gold L20408 001 Pale rose gold L57162 001 Iridescent pale rose gold L28518 001 Scarlet red L20411 001 Twilight blue L20409 001 Maroon burgundy L20412 001 Dark ash silver L20406 001 Asteroid silver L20407 001 Ocean teal L31731 001 Real Tree L31732 001 Berry mauve Pattern mesh knit L50314 001 Lumiere blue Pattern mesh knit L50317 001 23 Rear rubber feet Pale gold L20415 00...

Page 31: ... knit L50323 001 Cables Table 3 2 Cables and their descriptions Item Component Spare part number 1 USB card reader board cable L20452 001 2 TouchPad button board cable L20451 001 3 TouchPad cable L20450 001 4 Hard drive solid state drive cable L20456 001 5 Display cable Display cable non touch HD L20443 001 Display cable non touch FHD L23064 001 Display cable touch HD L20442 001 Cables 21 ...

Page 32: ... L20423 001 Sparkling black L20427 001 Natural silver L20424 001 Pale gold L20425 001 Pale rose gold L57159 001 Iridescent pale rose gold L28516 001 Scarlet red L20430 001 Twilight blue L20426 001 Smoke gray L20428 001 Snow white full featured models L20422 001 Snow white defeatured models L21306 001 22 Chapter 3 Illustrated parts catalog ...

Page 33: ...h on panel TOP L20380 001 FHD anti glare non touch L20376 001 FHD anti glare narrow bezel L20377 001 Miscellaneous Display Kit includes gaskets 4 and rubber corner positioning tools 4 not illustrated L23065 001 Display panel stretchable adhesive tape not illustrated L29080 001 4 Hinge Kit includes left and right hinges L20420 001 5 Display cable Non touch HD L20443 001 Non touch FHD L23064 001 Tou...

Page 34: ...9 001 Ocean teal L31723 001 Real Tree L31724 001 Berry mauve Pattern mesh knit L50301 001 Chalkboard gray Pattern mesh knit L50302 001 Jet black Pattern mesh knit L50303 001 Lumiere blue Pattern mesh knit L50304 001 Snow white Pattern mesh knit for use in defeatured models L50306 001 Snow white Pattern mesh knit for use in full featured models L50307 001 Chalkboard gray Pattern mesh knit L54498 00...

Page 35: ... India L19363 001 For use in Israel L19362 001 For use in Italy L19364 001 For use in Japan L19365 001 For use in North America L19367 001 For use in the People s Republic of China L19368 001 For use in South Africa L19369 001 For use in South Korea L19366 001 For use in Switzerland L19370 001 For use in Taiwan L19372 001 For use in Thailand L19371 001 For use in the United Kingdom L19373 001 Scre...

Page 36: ...d L57160 001 Iridescent pale rose gold L28514 001 Scarlet red L20467 001 Smoke gray L20465 001 Twilight blue L20464 001 Maroon burgundy L20468 001 Jet black L20461 001 Snow white L20460 001 Iridescent ceramic white L28515 001 Ocean teal L31727 001 Real Tree L31728 001 Berry mauve Pattern mesh knit L50308 001 Chalkboard gray Pattern mesh knit L50309 001 Jet black Pattern mesh knit L50310 001 26 Cha...

Page 37: ...ve 7 mm 2 TB 5400 rpm 912487 855 1 TB 5400 rpm 762990 005 500 GB 5400 rpm 778186 005 5 Hard drive bracket L20455 001 6 Hard drive connector board L20454 001 7 Hard drive solid state drive cable L20456 001 8 Solid state drive bracket L20458 001 9 Solid state drive connector board L20457 001 10 Solid state drive M 2 256 GB PCIe NVMe L20384 001 256 GB SATA 3 TLC L20382 001 128 GB SATA 3 TLC L20381 00...

Page 38: ...sive force during disassembly and reassembly can damage plastic parts Cables and connectors IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal a...

Page 39: ...er the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive material...

Page 40: ...0 V Removing DIPs from vinyl tray Removing DIPs from Styrofoam Removing bubble pack from PCB Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V 11 500 V 14 500 V 26 500 V 21 000 V Electronic components are then multi packaged inside plastic tubes trays or Styrofoam NOTE As little as 700 volts can degrade a product Preventing electrostatic damage to equ...

Page 41: ... damage at the work area use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them on...

Page 42: ...ive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and co...

Page 43: ...t the bottom of your computer See Labels on page 15 for details NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Preparation for disassembly See Removal and replacement procedures preliminary requirements on page 28 fo...

Page 44: ...01 Snow white L20460 001 Iridescent ceramic white L28515 001 Ocean teal L31727 001 Real Tree L31728 001 Berry mauve Pattern mesh knit L50308 001 Chalkboard gray Pattern mesh knit L50309 001 Jet black Pattern mesh knit L50310 001 Lumiere blue Pattern mesh knit L50311 001 Snow white Pattern mesh knit L50313 001 Before removing the optical drive follow these steps Prepare the computer for disassembly...

Page 45: ...remove the bracket from the drive 2 4 If it necessary to remove the bezel from the front of the optical drive a Insert a paper clip into the release hole on the front of the bezel 1 The left side of the bezel rotates outward 2 b Press the tab to release the bezel from the drive 3 c Rotate the side of the bezel 4 and then remove it 5 Component replacement procedures 35 ...

Page 46: ...Reverse this procedure to reassemble and install the optical drive 36 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 47: ...g model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 15 for details NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions There are as many as 46 ...

Page 48: ...283 001 Chalkboard gray Pattern mesh knit L50284 001 Jet black Pattern mesh knit L50285 001 Lumiere blue Pattern mesh knit L50286 001 Snow white Pattern mesh knit L50288 001 Bottom cover for use in models without an optical drive Snow white L20399 001 Jet black L20400 001 Natural silver L20401 001 Pale gold L20402 001 Pale rose gold L57161 001 Twilight blue L20403 001 Scarlet red L20405 001 Smoke ...

Page 49: ...731 001 Real Tree L31732 001 Berry mauve Pattern mesh knit L50314 001 Lumiere blue Pattern mesh knit L50317 001 Rear feet Pale gold L20415 001 Pale rose gold L57163 001 Iridescent pale rose gold L28519 001 Scarlet red L20418 001 Twilight blue L20416 001 Maroon burgundy L20419 001 Dark ash silver L20413 001 Asteroid silver L20414 001 Ocean teal L31733 001 Real Tree L31734 001 Berry mauve Pattern me...

Page 50: ...2 5 9 0 screws that secure the bottom cover to the computer 3 Starting near the middle bottom of the bottom cover 1 pry the cover up to remove it 2 Reverse this procedure to install the bottom cover 40 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 51: ...al drive on page 34 3 Remove the bottom cover see Bottom cover on page 38 Remove the battery 1 Remove the three Phillips M2 0 8 0 screws 1 that secure the battery to the computer 2 Remove the battery from the computer 2 Reverse this procedure to install the battery When installing the battery be sure to install screws in the proper locations The following image shows the locations around the batte...

Page 52: ...42 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 53: ...t a 45 degree angle 2 Grasp the edge of the memory module 2 and then gently pull the module out of the slot Use the same procedure to remove both memory modules CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module To protect a memory module after removal place it in an electrostatic safe container Install the memor...

Page 54: ...3 Gently press down on the module edges until the side retention clips snap into place 3 44 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 55: ... 001 Before removing the hard drive follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 33 2 Remove the optical drive see Optical drive on page 34 3 Remove the bottom cover see Bottom cover on page 38 4 Remove the battery see Battery on page 41 Remove the hard drive 1 Slide the hard drive away from the connector 1 and then lift the hard drive out of the co...

Page 56: ...ard drive remove the two Phillips M3 0 3 0 screws 1 and then lift the bracket off the drive 2 Reverse this procedure to reassemble and install the hard drive 46 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 57: ...1 Prepare the computer for disassembly Preparation for disassembly on page 33 2 Remove the optical drive see Optical drive on page 34 3 Remove the bottom cover see Bottom cover on page 38 4 Remove the battery see Battery on page 41 Remove the solid state drive Remove the Phillips M2 0 3 0 screw 1 and then pull the solid state drive module from the socket 2 Reverse this procedure to install the sol...

Page 58: ...age 33 2 Remove the optical drive see Optical drive on page 34 3 Remove the bottom cover see Bottom cover on page 38 4 Remove the battery see Battery on page 41 5 Remove the solid state drive see Solid state drive on page 47 Remove the solid state drive bracket and connector board 1 Slide the bracket toward the side of the computer 1 and then lift the bracket out of the computer 2 2 Disconnect the...

Page 59: ...4 Remove the connector board from the computer 3 Reverse this procedure to install the solid state drive bracket and connector board Component replacement procedures 49 ...

Page 60: ... removing the WLAN follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 33 2 Remove the optical drive see Optical drive on page 34 3 Remove the bottom cover see Bottom cover on page 38 4 Remove the battery see Battery on page 41 Remove the WLAN module 1 Disconnect the two antenna cables from the module 1 2 Remove the Phillips M2 0 3 0 screw 2 and then pull ...

Page 61: ...move the optical drive see Optical drive on page 34 3 Remove the bottom cover see Bottom cover on page 38 4 Remove the battery see Battery on page 41 5 Remove the hard drive see Hard drive on page 45 Remove the hard drive connector 1 Disconnect the cable from the system board ZIF connector 1 2 Remove the Phillips M2 0 3 0 screw 2 that secures the board to the computer 3 Remove the board from the c...

Page 62: ...r disassembly on page 33 2 Remove the optical drive see Optical drive on page 34 3 Remove the bottom cover see Bottom cover on page 38 4 Remove the battery see Battery on page 41 Remove the USB card reader board 1 Disconnect the cable from the ZIF connector on the USB board 1 2 Remove the Phillips M2 0 3 0 screw 2 and then remove the board from the computer 3 Reverse this procedure to replace the ...

Page 63: ...e 34 3 Remove the bottom cover see Bottom cover on page 38 4 Remove the battery see Battery on page 41 Remove the TouchPad button board 1 Disconnect the system board cable from the ZIF connector on the TouchPad button board 1 2 Disconnect the TouchPad cable from the ZIF connector on the TouchPad button board 2 3 Remove the two Phillips M2 0 3 0 screws 3 that secure the board to the computer 4 Remo...

Page 64: ...ptical drive on page 34 3 Remove the bottom cover see Bottom cover on page 38 4 Remove the battery see Battery on page 41 To remove the TouchPad module 1 Disconnect the TouchPad cable from the ZIF connector on the TouchPad 1 and the TouchPad button board cable from the ZIF connector on the system board 2 2 Peel the tape off the TouchPad 1 3 Starting in the corner use a plastic non marking tool to ...

Page 65: ...e pry the TouchPad module loose and then remove it from the computer 3 NOTE The TouchPad module may be very tight and difficult to remove Reverse this procedure to install the TouchPad module Component replacement procedures 55 ...

Page 66: ...r disassembly on page 33 2 Remove the optical drive see Optical drive on page 34 3 Remove the bottom cover see Bottom cover on page 38 4 Remove the battery see Battery on page 41 Remove the fan 1 Disconnect the fan cable from the system board 1 2 Remove the Phillips M2 5 6 0 screw 2 that secures the fan to the computer 3 Lift the fan from the computer 3 Reverse this procedure to install the fan 56...

Page 67: ...491 001 Heat plate for use in fanless models with AMD E2 9000e processors L20494 001 Before removing the heat sink follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 33 2 Remove the optical drive see Optical drive on page 34 3 Remove the bottom cover see Bottom cover on page 38 4 Remove the battery see Battery on page 41 To remove the heat sink assembly f...

Page 68: ...ed with the heat sink and system board spare part kits To remove the heat sink assembly from products with discrete graphics 1 In the order indicated on the heat sink assembly remove the six Phillips M2 0 3 0 screws 1 that secure the heat sink to the computer 2 Lift the heat sink assembly from the computer 2 58 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 69: ...emoved Replacement thermal material is included with the heat sink and system board spare part kits To remove the heat plate from fanless models 1 In the order indicated on the heat plate remove the five Phillips M2 0 3 0 screws 1 that secure the heat plate to the computer 2 Lift the heat plate from the computer 2 Component replacement procedures 59 ...

Page 70: ...ard component 2 each time the heat plate is removed Replacement thermal material is included with the heat plate and system board spare part kits Reverse this procedure to install the heat plate or heat sink assembly 60 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 71: ...ge 34 3 Remove the bottom cover see Bottom cover on page 38 4 Remove the battery see Battery on page 41 Remove the display assembly 1 Lift the tape from the display connector on the system board 1 2 Disconnect the cable from the connector 2 3 Remove the cable from the clip 3 4 Remove the four Phillips M2 5 6 0 screws 1 from the display hinges 5 Remove the Phillips broad head M2 0 2 0 screw 2 from ...

Page 72: ...mbers L20423 001 Jet black L20427 001 Sparkling black L20424 001 Natural silver L20425 001 Pale gold L57159 001 Pale rose gold L28516 001 Iridescent pale rose gold L20430 001 Scarlet red L20426 001 Twilight blue L20428 001 Smoke gray L20422 001 Snow white full featured models L21306 001 Snow white defeatured models L20431 001 Maroon burgundy L28517 001 Iridescent ceramic white L31729 001 Ocean tea...

Page 73: ...r and then start from above and rotate the cover downward onto the hinges Make sure the clips snap into place along the bottom of the display cover 2 If it is necessary to replace the display bezel a Remove the two Phillips M2 0 3 0 screws 1 flex the top 2 of the bezel the inside edges of the left and right sides 3 and then the bottom 4 of the bezel until it disengages from the display enclosure C...

Page 74: ...one module a Detach the module 1 from the display back cover The module is attached with double sided adhesive b Disconnect the cable 2 from the camera microphone module The HD camera module is available using spare part number L20447 001 The VGA camera module is available using spare part number L20446 001 64 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 75: ...e display enclosure FHD panels b Pull the tape out from behind the left and right sides of the panel NOTE You have to pull on the tape multiple times before it is completely removed Display panel stretchable adhesive tape is available using spare part number L29080 001 c HD and FHD panels Swing the top edge of the display panel forward and position it upside down next to the display enclosure 1 Co...

Page 76: ...isplay panel Raw display panels are available using the following spare part numbers L23208 001 FHD anti glare L23209 001 FHD BrightView L23210 001 HD anti glare L23211 001 HD BrightView 5 If it is necessary to replace the display hinges a Remove the three Phillips M2 5 2 5 screws 1 from each hinge 66 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 77: ... and routing channel built into the bottom edge and side of the display enclosure 1 b Remove the display panel cable 2 The display panel cable is available using the following spare part numbers L20443 001 HD non touch display L23064 001 FHD non touch display L20442 001 HD touch display 7 If it is necessary to replace the wireless antenna cables and transceivers Component replacement procedures 67...

Page 78: ...rs L20445 001 Single antenna models L23060 001 Single antenna narrow bezel models L20444 001 Dual antenna models L23059 001 Dual antenna narrow bezel models Use the following image to determine proper cable routing in the display of the antenna cable 1 and display cable 2 The display rear cover is available using the following spare part numbers L20433 001 Jet black 68 Chapter 6 Removal and replac...

Page 79: ... mesh knit L50303 001 Jet black Pattern mesh knit L50304 001 Lumiere blue Pattern mesh knit L50306 001 Snow white Pattern mesh knit for use in defeatured models L50307 001 Snow white Pattern mesh knit for use in full featured models L54498 001 Chalkboard gray pattern mesh knit L54499 001 Jet black Pattern mesh knit for use on narrow bezel models Reverse these procedures to reassemble and install t...

Page 80: ...70 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 81: ...or and Radeon 530 graphics L46514 xx1 AMD A6 9225 processor and Radeon 520 graphics L20481 xx1 System board for use in models with UMA graphics memory AMD Ryzen 7 3700U processor L51325 xx1 AMD Ryzen 5 3500U processor L46515 xx1 AMD Ryzen 3 3200U processor L46516 xx1 AMD Ryzen 5 2500U processor L20664 xx1 AMD Ryzen 3 2300U processor L20665 xx1 AMD Ryzen 3 2200U processor L20666 xx1 AMD A9 9425 pro...

Page 82: ... system board IMPORTANT Make special note of each screw size and location during removal and replacement 1 Disconnect the following cables from the system board 1 Keyboard backlight cable 2 Hard drive connector cable 3 Speaker cable 4 USB card reader board cable 5 Keyboard cable 6 TouchPad button board cable 7 Power connector cable 2 Remove the two Phillips M2 0 3 0 screws that secure the system b...

Page 83: ...3 Lift the left side of the system board and then remove the system board from the computer 2 Reverse this procedure to install the system board Component replacement procedures 73 ...

Page 84: ...ptical drive see Optical drive on page 34 3 Remove the bottom cover see Bottom cover on page 38 4 Remove the battery see Battery on page 41 5 Remove the display see Display assembly on page 61 Remove the speakers 1 Remove the speaker cable from the clips built into the computer 1 2 Remove the speakers from the computer 2 Reverse this procedure to install the speakers 74 Chapter 6 Removal and repla...

Page 85: ...ve the optical drive see Optical drive on page 34 3 Remove the bottom cover see Bottom cover on page 38 4 Remove the battery see Battery on page 41 5 Remove the system board see System board on page 71 6 Remove the display see Display assembly on page 61 Remove the power connector cable 1 Remove the cable from the clips built into the computer 1 2 Remove the power connector cable from the computer...

Page 86: ...d backlit iridescent ceramic white available only with 001 United States keyboards L28507 001 Keyboard no backlight ocean teal available only with 001 United States keyboards L31735 001 Keyboard no backlight Real Tree available only with 001 United States keyboards L31736 001 Keyboard no backlight natural silver available only with 002 India keyboards L32368 002 Keyboard backlit ocean teal availab...

Page 87: ...p Utility BIOS Updated versions of Setup Utility BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first det...

Page 88: ...load area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your s...

Page 89: ... HP Support Assistant a Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar b Select Troubleshooting and fixes c Select Diagnostics and then select HP PC Hardware Diagnostics Windows 2 When the tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to s...

Page 90: ...der on your computer or the USB flash drive where the exe file was downloaded double click the exe file and then follow the on screen instructions Using HP PC Hardware Diagnostics UEFI NOTE For Windows 10 S computers you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only exe files are provided For more information see Downloading H...

Page 91: ...h drive can be useful in the following situations HP PC Hardware Diagnostics UEFI is not included in the preinstall image HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition The hard drive is damaged NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environm...

Page 92: ...mote Diagnostics and then select Run Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number NOTE For some products it may be necessary to download the software by using the product name or number To download HP Remote PC Hardware Diagnostics UEFI by product name or number follow these steps 1 Go to http www hp com support 2 Select Get software and drivers select your type of ...

Page 93: ...iagnostics UEFI settings follow these steps 1 Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup 2 Select Advanced and then select Settings 3 Make your customization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts Using Remote HP PC Hardware Diagnostics UEFI settings select...

Page 94: ...blet with a detachable keyboard connect the tablet to the keyboard base before beginning any recovery process Backing up information and creating recovery media Using Windows tools IMPORTANT Windows is the only option that allows you to back up your personal information Schedule regular backups to avoid information loss You can use Windows tools to back up personal information and create system re...

Page 95: ...n screen instructions To recover your system Insert the HP Recovery media and then restart the computer Changing the computer boot order If your computer does not restart using the HP Recovery media you can change the computer boot order This is the order of devices listed in BIOS where the computer looks for startup information You can change the selection to an optical drive or a USB flash drive...

Page 96: ...9 A6 A4 processors UMA graphics 2004 7 g 4 42 lbs HDD and ODD Ryzen A9 A6 A4 processors discrete graphics 2088 7 g 4 60 lbs Input power Operating voltage 19 0 V dc 4 74 A 90 W or 18 5 V dc 3 5 A 65 W or 45 W Operating current 4 74 A or 3 5 A Temperature Operating not writing to optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 ...

Page 97: ...d state drive specifications 128 GB 256 GB Height 1 35 mm 1 35 mm Weight 10 g 10 g Form factor M 2 2280 D2 B M M 2 2280 D2 B M Transfer rate up to 540 MB sec up to 540 MB sec Interface type SATA 3 SATA 3 Ready time maximum to not busy 1 0 ms 1 0 ms Access times logical 0 1 ms 0 1 ms Total logical sectors 234 441 648 468 883 296 Operating temperature 0 C to 70 C 32 F to 158 F 1 GB 1 billion bytes w...

Page 98: ...l Write Random Write Up to 1260 MB s Up to 100 000 IOPs Ready time Maximum to not busy 1 0 s Access times Logical 0 1 ms Total logical sectors 500 118 192 Operating temperature Operating Non operating 0 to 70 C 32 F to 158 F 40 to 80 C 40 F to 176 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply C...

Page 99: ...A security ATA security ATA security Seek times typical read including setting Single track 2 0 ms 2 0 ms 3 ms Average read write 12 ms 12 ms 13 ms Maximum 22 ms 22 ms 24 ms Logical blocks 3 907 029 168 1 953 525 168 1 048 576 000 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actua...

Page 100: ...able accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector...

Page 101: ...ation 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conduc...

Page 102: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 92 Chapter 12 Recycling ...

Page 103: ... numbers 64 caps lock light identifying 10 cautions electrostatic discharge 29 chipset product description 1 components bottom 14 display 8 keyboard area 9 left side 7 right side 6 computer major components 16 computer specifications 86 connector power 7 D Display assembly spare part numbers 17 display assembly removal 61 subcomponents 22 display assembly components removal 61 spare part numbers 6...

Page 104: ...s 7 lights AC adapter and battery 7 camera 8 caps lock 10 drive 6 mute 10 power 6 RJ 45 network status 7 M M 2 solid state drive specifications 88 memory product description 2 removal 43 spare part number 18 spare part numbers 43 MicroSD memory card reader identifying 6 model name 1 mute light identifying 10 mute volume action key 13 N network jack identifying 7 next track action key 13 O operatin...

Page 105: ... 13 speakers identifying 11 removal 74 spare part number 17 spare part numbers 74 special keys using 12 specifications computer 86 display 87 hard drive 89 M 2 solid state drive 88 solid state drive 87 static electricity 30 switch screen image action key 13 system board removal 71 spare part number 17 spare part numbers 71 system restore point creating 84 T top cover removal 76 spare part number 7...

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