HP 15-BQ0 Series Maintenance And Service Manual Download

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Fan/heat sink assembly

NOTE:

The fan/heat sink assembly spare part kit includes the fan cable and replacement thermal material.

Description

Spare part number

For use only on computer models equipped with an AMD Ryzen5 processor

L00161-001

For use only on computer models equipped with an AMD FX, A12, or A9 processor

924328-001

Before removing the fan/heat sink assembly, follow these steps:

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.

Disconnect all external devices from the computer.

Remove the bottom cover (see

Bottom cover on page 29

Remove the battery (see

Battery on page 31

Remove the system board (see

System board on page 42

Remove the fan/heat sink assembly:

Disconnect the fan cable (1) from the system board.

Loosen the four Phillips PM2.0×6.2 captive screws (2) that secure the fan/heat sink assembly to
the system board.

Component replacement procedures

Summary of Contents for 15-BQ0 Series

Page 1: ...Maintenance and Service Guide HP ENVY x360 15m Convertible PC and HP ENVY x360 15 Convertible PC IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ... available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows 10 is automatically updated which is always enabled ISP fees may apply and additional requirements may apply over time for updates Go to http www mi...

Page 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Page 4: ...iv Safety warning notice ...

Page 5: ...ponents 19 Display assembly subcomponents 23 Miscellaneous parts 24 4 Removal and replacement procedures preliminary requirements 25 Tools required 25 Service considerations 25 Plastic parts 25 Cables and connectors 25 Drive handling 26 Workstation guidelines 26 Equipment guidelines 26 Electrostatic discharge damage 27 Packaging and transporting guidelines 28 5 Removal and replacement procedures 2...

Page 6: ...ing HP Recovery media select products only 64 Using HP Recovery Manager to create recovery media 64 Before you begin 64 Creating the recovery media 65 Using the HP Cloud Recovery Download Tool to create recovery media 65 Restoring and recovery 65 Restoring resetting and refreshing using Windows tools 65 Restoring using HP Recovery Manager and the HP Recovery partition 65 Recovering using HP Recove...

Page 7: ...wnloading HP PC Hardware Diagnostics UEFI by product name or number select products only 70 Using Remote HP PC Hardware Diagnostics UEFI settings select products only 71 Downloading Remote HP PC Hardware Diagnostics UEFI 71 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version 71 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number 71 Customizing Remote HP P...

Page 8: ...viii ...

Page 9: ...ernal graphics Support for HD decode DX12 and high definition multimedia interface HDMI AMD Radeon Vega Graphics only on computer models equipped with an AMD FX 9800P or AMD A12 9720P processor AMD Radeon R7 Graphics only on computer models equipped with an AMD FX 9800P or AMD A12 9720P processor AMD Radeon R5 Graphics only on computer models equipped with an AMD A9 9420 processor Panel 15 6 in fu...

Page 10: ... Express PCIe 3 4 SuperSpeed SS Non Volatile Memory Express NVMe solid state drive with triple level cell TLC 512 GB 2280 M 2 PCIe 3 4 NVMe self encrypted OPAL 2 solid state drive with TLC 512 GB 2280 M 2 PCIe 3 4 SS NVMe solid state drive with TLC 512 GB 2280 PCIe 3 4 NVMe solid state drive 360 GB 2280 M 2 PCIe3 4 SS NVMe solid state drive with TLC 360 GB 2280 M 2 PCIe3 4 SS NVMe self encrypted O...

Page 11: ...o HP2DCTR 2 Gyroscope E compass Accelerometer ST Micro HP9DS1TR Sensor hub integrated in SoC Wireless WLAN Integrated wireless local area network WLAN options by way of wireless module Dual M 2 PCIe WLAN antennas built into display assembly Integrated wireless personal area network PAN supported by Bluetooth 4 2 combo card Support for the Intel Dual Band Wireless AC 7265 802 11 AC 2 2 WiFi Bluetoo...

Page 12: ...apter non PFC EM RC 4 5 mm and 45 W HP Smart AC adapter non PFC EM RC 4 5 mm AC adapters Support for a 1 00 m power cord with a C5 connector in 5 countries regions Security Support for Trusted Platform Module TPM 2 0 Operating system Preinstalled Windows 10 For developed market ML Windows 10 Home Plus ML For emerging market EM SL Windows 10 Home Plus EM SL Serviceability End user replaceable part ...

Page 13: ...n the computer is off charges most products such as a cell phone camera activity tracker or smartwatch and Connects a display device that has a USB Type C connector providing DisplayPort output NOTE Cables and or adapters purchased separately may be required 3 Volume button Controls speaker volume on the computer 4 USB port with HP Sleep and Charge Connects a USB device provides high speed data tr...

Page 14: ...Item Icon Component Description Off The battery is not charging 6 Power connector Connects an AC adapter 6 Chapter 2 External component identification ...

Page 15: ...ssing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Right click the Power icon and then select Power Options 4 Power light On The computer is ...

Page 16: ...fety information refer to the Regulatory Safety and Environmental Notices To access this guide Select the Start button select HP Help and Support and then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled 6 Drive light Blinking white The hard drive is being accessed 8 Chapter 2 External component identification ...

Page 17: ...cial recognition logon to Windows instead of a password logon NOTE Camera functions vary depending on the camera hardware and software installed on your product The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Envir...

Page 18: ...s your finger gestures to move the pointer or activate items on the screen 2 Left ClickPad button Functions like the left button on an external mouse 3 Right ClickPad button Functions like the left button on an external mouse 10 Chapter 2 External component identification ...

Page 19: ...puter shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the key input to all capital letters 3 Mute light On Computer sound is off Off Computer sound is on Keyboard area 11 ...

Page 20: ...mputer When the computer is on press the button briefly to initiate Sleep When the computer is in the Sleep state press the button briefly to exit Sleep select products only When the computer is in Hibernation press the button briefly to exit Hibernation 2 Speakers 2 Produce sound 12 Chapter 2 External component identification ...

Page 21: ...used system functions NOTE On select products the f5 action key turns the keyboard backlight feature off or on 5 num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad A separate keypad to the right of the alphabet keyboard When num lock is pressed the keypad can be used like an external numeric keypad NOTE If the keypad ...

Page 22: ...th the computer and the monitor Turns the keyboard backlight off or on On select products you can adjust the brightness of the keyboard backlight Press the key repeatedly to adjust the brightness from high when you first start up the computer to low to off After you adjust the keyboard backlight setting the backlight will revert to your previous setting each time you turn on the computer The keybo...

Page 23: ... speaker sound Turns the airplane mode and wireless feature on or off NOTE The airplane mode key is also referred to as the wireless button NOTE A wireless network must be set up before a wireless connection is possible Keyboard area 15 ...

Page 24: ...to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 16 Chapter 2 External component identification ...

Page 25: ...back of the display or on the bottom of a tablet kickstand Service label Provides important information to identify your computer When contacting support you may be asked for the serial number the product number or the model number Locate this information before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches ...

Page 26: ...egulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 18 Chapter 2 External component identification ...

Page 27: ...supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 17 for details Computer major components 19 ...

Page 28: ...bly spare part information see Display assembly subcomponents on page 23 2 Keyboard top cover includes backlight cable and keyboard cable For use in Belgium L22413 A41 For use in Canada L22413 DB1 For use in the Czech Republic and Slovakia L22413 FL1 For use in Denmark Finland and Norway L22413 DH1 20 Chapter 3 Illustrated parts catalog ...

Page 29: ... subsystem with UMA video memory and the Windows 10 operating system 924315 601 Equipped with an AMD FX 9800P 2 70 GHz turbo up to 3 60 GHz quad core processor 1866 MHz FSB 2 0 MB L2 cache 15 W an AMD Radeon R7 Graphics subsystem with UMA video memory and a non Windows operating system 924315 001 Equipped with an AMD A12 9720P 2 70 GHz turbo up to 3 60 GHz quad core processor 1866 MHz FSB 2 0 MB L...

Page 30: ... 857 NOTE The hard drive bracket is available using spare part number 924350 001 The hard drive cable is available using spare part number 924326 001 13 Solid state drive For use on all computer models 1 TB 2280 M 2 PCIe3 4 SS NVMe with TLC 908359 003 512 GB 2280 PCIe SS NVMe L01301 002 256 GB 2280 M 2 PCIe3 4 SS NVMe with TLC 847109 018 128 GB 2280 M 2 SATA3 PCIe SS NVMe with TLC for use only in ...

Page 31: ... TouchScreen includes display panel and display bezel 925736 001 2 Webcam microphone module includes double sided adhesive 933520 001 3 Touchscreen control board includes double sided adhesive 932790 001 4 Display panel cable includes TouchScreen control board cable 924323 001 5 Hinge covers 2 Left hinge cover 924331 001 Display assembly subcomponents 23 ...

Page 32: ...43 001 HP USB to Gigabit RJ45 adapter 829941 001 HP USB Type C adapter USB Type C to HDMI adapter 831752 001 USB Type C to HDMI 2 0 adapter 935325 001 USB Type C to MultiPort hub 919666 001 USB Type C to RJ45 adapter 855560 001 USB Type C to USB Type A dongle 833960 001 USB Type C to USB Type A hub 916838 001 USB Type C to VGA adapter 831751 001 System board mylar for use only on models with model...

Page 33: ...ing excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to ...

Page 34: ...grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and asse...

Page 35: ...ed circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work ...

Page 36: ... hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assemb...

Page 37: ...uter go to http partsurfer hp com select your country or region and then follow the on screen instructions There are as many as 55 screws that must be removed replaced and or loosened when servicing the parts described in this chapter Make special note of each screw size and location during removal and replacement Bottom cover Description Spare part number Bottom cover 924322 001 Before disassembl...

Page 38: ...ber foot strip 3 Three Phillips PM2 0 5 2 screws on the front edge 3 Insert a case utility tool 1 or similar thin plastic tool between the front edge of the bottom cover and the keyboard top cover 4 Remove the bottom cover 2 Reverse this procedure to install the bottom cover 30 Chapter 5 Removal and replacement procedures ...

Page 39: ...system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 29 Remove the battery 1 Remove the seven Phillips PM2 0 4 7 screws 1 that secure the battery to the keyboard top cover 2 Remove the ba...

Page 40: ... computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 29 5 Remove the battery see Battery on page 31 Remove the hard drive 1 Releas...

Page 41: ... the hard drive remove the hard drive rubber sleeve 1 from the hard drive and then disconnect the hard drive cable 2 from the hard drive Reverse this procedure to reassemble and install the hard drive Component replacement procedures 33 ...

Page 42: ... M 2 SATA 3 827560 038 Before removing the solid state drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and ...

Page 43: ...ve 2 by pulling it away from the connector NOTE Solid state drives are designed with notches to prevent incorrect insertion Reverse this procedure to reassemble and install the solid state drive Component replacement procedures 35 ...

Page 44: ... 4 Click the link for the computer model 5 Select the operating system and then click Next 6 Under Step 2 Select a Download click the BIOS link 7 Click the link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing the memory module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation tu...

Page 45: ...e of the module opposite the slot rises away from the computer 3 Remove the memory module 2 by pulling the module away from the slot at an angle NOTE Memory modules are designed with a notch to prevent incorrect insertion Reverse this procedure to install a memory module Component replacement procedures 37 ...

Page 46: ...dapter from the computer 4 Remove the bottom cover see Bottom cover on page 29 5 Remove the battery see Battery on page 31 Remove the memory card reader board cable 1 Release the ZIF connector 1 to which memory card reader board cable is connected and then disconnect the memory card reader board cable from the system board 2 Release the ZIF connector 2 to which memory card reader board cable is co...

Page 47: ...rom the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 29 5 Remove the battery see Battery on page 31 Remove the ClickPad cable 1 Release the ZIF connector 1 to which ClickPad cable is connected and then disconnect the ClickPad cable from the system board 2 Release the ZIF connector 2 to which ClickPad cable is connected and then d...

Page 48: ...ternal devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 29 5 Remove the battery see Battery on page 31 Remove the ClickPad 1 Release the ZIF connector 1 to which ClickPad cable is connected and then disconnect the Cl...

Page 49: ...6 Remove the ClickPad 6 Reverse this procedure to install the ClickPad Component replacement procedures 41 ...

Page 50: ...cessor 1866 MHz FSB 2 0 MB L2 cache 15 W an AMD Radeon R7 Graphics subsystem with UMA video memory and a non Windows operating system 924316 001 Equipped with an AMD A9 9420 3 00 GHz turbo up to 3 60 GHz dual core processor 2133 MHz FSB 1 0 MB L2 cache 15 W an AMD Radeon R5 Graphics subsystem with UMA video memory and the Windows 10 operating system 924317 601 Equipped with an AMD A9 9420 3 00 GHz...

Page 51: ...The 2 black WLAN antenna cable connects to the WLAN module 2 Aux terminal 3 Webcam microphone module ZIF connector cable 4 Display panel ZIF connector cable 5 Speaker cable 6 memory card reader board ZIF connector cable 7 Hard drive ZIF connector cable 8 Backlight ZIF connector cable 9 Keyboard ZIF connector cable 10 ClickPad ZIF connector cable Component replacement procedures 43 ...

Page 52: ...the system board to the keyboard top cover 3 Eight Phillips PM2 0 3 3 screws that secure the system board to the keyboard top cover 3 Lift the left side of the system board 1 until it rests at an angle 4 Remove the system board 2 by sliding it up and to the left at an angle Reverse this procedure to install the system board 44 Chapter 5 Removal and replacement procedures ...

Page 53: ...ernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 29 5 Remove the battery see Battery on page 31 6 Remove the system b...

Page 54: ...fan heat sink assembly and the system board components each time the fan heat sink assembly is removed Replacement thermal material is included with the fan heat sink assembly and system board spare part kits Reverse this procedure to install the fan heat sink assembly 46 Chapter 5 Removal and replacement procedures ...

Page 55: ...rn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover o...

Page 56: ...ure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 29 5 Remove the bat...

Page 57: ...the AC adapter from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 29 5 Remove the battery see Battery on page 31 6 Remove the system board see System board on page 42 Remove the speakers 1 Release the speaker cable from the retention clips 1 and routing channel built into the keyboard top cover 2 Remove the display panel cable f...

Page 58: ...akers make note of the location of the four rubber isolators 5 Failure to properly install or damage to these isolators can result in degraded speaker performance Reverse this procedure to install the speakers 50 Chapter 5 Removal and replacement procedures ...

Page 59: ... AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 29 and then remove the following components a Battery see Battery on page 31 b System board see System board on page 42 c Speakers see Speakers on page 49 Remove the display assembly 1 Remove the six Phillips PM2 5 4 3 screws that secure the display assembly to the keyboard top cover 2 Release the WLAN antenna cables ...

Page 60: ...ubcomponents NOTE The display panel assembly can be removed and replaced without removing the display assembly from the keyboard top cover a Insert a case utility tool 1 or similar thin plastic tool between the top edge of the display panel assembly and the back cover b Swing the display panel assembly 2 forward until it rests on the keyboard 52 Chapter 5 Removal and replacement procedures ...

Page 61: ...n clip built into the display panel assembly g Remove the display panel assembly 5 The display panel assembly is available using spare part number 925736 001 8 If it is necessary to replace the TouchScreen control board NOTE The TouchScreen control board can be removed and replaced without removing the display assembly from the keyboard top cover a Remove the display panel assembly b Release the Z...

Page 62: ...reen control board is available using spare part number 932790 001 9 If it is necessary to replace the webcam microphone module NOTE The webcam microphone module can be removed and replaced without removing the display assembly from the keyboard top cover a Remove the display panel assembly b Disconnect the webcam microphone module cables 1 from the webcam microphone module 54 Chapter 5 Removal an...

Page 63: ... adhesive d Remove the webcam microphone module The webcam microphone module is available using spare part number 933520 001 10 If it is necessary to replace the display hinges a Remove the display panel assembly b Remove the six Phillips PM2 5 3 0 broad head screws 1 that secure the hinges to the display back cover Component replacement procedures 55 ...

Page 64: ...ove the display panel assembly b Remove the display hinges c Remove the two Phillips PM2 0 3 3 screws 1 that secure the hinge covers to the display hinge d Remove the display hinge covers 2 The display hinge covers are available using spare part numbers 924331 001 left hinge cover and 924332 001 right hinge cover 56 Chapter 5 Removal and replacement procedures ...

Page 65: ...ry to replace the webcam microphone module cable a Remove the display panel assembly b Remove the display hinges c Disconnect the webcam microphone module cables 1 from the webcam microphone module d Remove the shielding material 2 that secures the webcam microphone module cable to the display back cover e Release the webcam microphone module cable from the retention clips 3 built into the display...

Page 66: ...s antenna cables and transceivers a Remove the display panel assembly b Remove the display hinges c Detach the wireless antenna transceivers 1 from the display back cover The wireless antenna transceivers are attached to the display back cover with double sided adhesive d Detach the four pieces of grounding tape 2 that secure the wireless antenna cables to the display back cover e Release the wire...

Page 67: ...na cables and transceivers 4 The wireless antenna cables and transceivers are available using spare part number 924314 001 Reverse this procedure to reassemble and install the display assembly Component replacement procedures 59 ...

Page 68: ...connect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 29 and then remove the following components a Battery see Battery on page 31 b System board see System board on page 42 c Speakers see Speakers on page 49 d Display assembly see Display assembly on page 51 ...

Page 69: ...le on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer To reveal the BIOS version ...

Page 70: ...fy the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a not...

Page 71: ...omputer IMPORTANT Windows is the only option that allows you to back up your personal information Schedule regular backups to avoid information loss You can use Windows tools to back up personal information and create system restore points and recovery media allowing you to restore from backup refresh the computer and reset the computer to its original state NOTE If computer storage is 32 GB or le...

Page 72: ...fe place HP Recovery Manager examines the computer and determines the required media storage capacity To create recovery media use one of the following options NOTE If the computer does not have a recovery partition HP Recovery Manager displays the Windows Create a Recovery Drive feature Follow the on screen instructions to create a recovery image on a blank USB flash drive or hard drive If your c...

Page 73: ...an use HP Recovery Manager and the HP Recovery partition select products only to restore the computer to the original factory state Resolving problems with preinstalled applications or drivers To correct a problem with a preinstalled application or driver 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select Reinstall drivers and or applications and then follow the...

Page 74: ...a is created using HP Recovery Manager See Creating HP Recovery media select products only on page 64 If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work contact support to obtain recovery media Go to http www hp com support select your country or region and then follow the on screen instructions Recovering using the HP Recovery partition sel...

Page 75: ...let with a detachable keyboard connect the tablet to the keyboard base before beginning these steps 1 Insert the HP Recovery media 2 Access the system Startup menu For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet quickly hold down the volume up ...

Page 76: ...e Diagnostics Windows select More and then select Run as administrator or To access HP PC Hardware Diagnostics Windows from HP Support Assistant a Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar b Select Troubleshooting and fixes c Select Diagnostics and then select HP PC Hardware Diagnostics Windows 2 When the too...

Page 77: ...ate to the folder on your computer or the USB flash drive where the exe file was downloaded double click the exe file and then follow the on screen instructions Using HP PC Hardware Diagnostics UEFI NOTE For Windows 10 S computers you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only exe files are provided For more information see...

Page 78: ...ostics UEFI download instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment because only exe files are provided Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive 1 Go to http www hp com go techcenter pcdiags The HP PC Diagnos...

Page 79: ...www hp com support 2 Select Get software and drivers select your type of product enter the product name or number in the search box that is displayed select your computer and then select your operating system 3 In the Diagnostics section follow the on screen instructions to select and download the Remote UEFI version for the product Customizing Remote HP PC Hardware Diagnostics UEFI settings Using...

Page 80: ...3 Make your customization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts 72 Chapter 8 Using HP PC Hardware Diagnostics ...

Page 81: ...2 1 kg 4 6 lbs Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operat...

Page 82: ...rements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating...

Page 83: ...st be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard...

Page 84: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 76 Chapter 11 Recycling ...

Page 85: ...removal 40 spare part number 40 spare part numbers 22 ClickPad bracket removal 40 spare part number 22 40 ClickPad button 10 ClickPad cable removal 39 spare part number 22 39 40 ClickPad zone 10 components bottom 16 buttons 12 ClickPad 10 display 9 left side 7 lights 11 right side 5 speakers 12 top 10 computer major components 19 computer specifications 73 connectors power 6 D display assembly rem...

Page 86: ...ory card reader board removal 48 spare part numbers 48 memory card reader board cable removal 38 spare part number 22 38 48 memory card reader boards spare part number 22 memory module product description 1 removal 36 spare part numbers 22 36 memory module shield removal 36 spare part number 22 36 microphone product description 3 minimized image recovery 66 minimized image creating 66 model name 1...

Page 87: ...4 slots memory card reader 5 solid state drive product description 2 removal 34 spare part numbers 22 34 solid state drive gasket spare part number 22 speaker volume action keys 14 speakers components 12 location 12 removal 49 spare part number 21 49 special keys using 13 specifications computer 73 stop action key 14 stylus spare part number 24 supported discs recovery 64 switch screen image actio...

Page 88: ...WLAN module removal 47 spare part numbers 21 47 workstation guidelines 26 80 Index ...

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