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HP 15-bp0 SERIES Maintenance And Service Manual Download Page 10

Category

Description

Memory (continued)

●

8192-MB (4096-MB + 4096-MB on-board system memory [512-MB×16×4 pieces]; 8-GB DDR4 2666 
SODIMM bridge to 8-GB DDR4 2400 1.2v SODIMM; only available on computer models equipped with an 
Intel i7 processor and a graphics subsystem with UMA memory)

●

8192-MB (8192-MB × 1; 8-GB DDR4 2666 SODIMM bridge to 8-GB DDR4 2400 1.2v SODIMM; only 
available on computer models equipped with an Intel i7 processor and a graphics subsystem with UMA 
memory)

Computer models with model numbers 15m-bp0xx through 15-bp0xx:

Two SODIMM memory module slots, non-customer-accessible/non-upgradable

DDR4-2133 dual channel support (DDR4-2400 downgrade to DDR4-2133)

Supports up to 16-GB of system memory

Supports the following configurations:

●

16384-MB (8192-MB × 2)

●

12288-MB (8192-MB + 4096-MB)

●

8192-MB (8192-MB × 1 or 4096-MB × 2)

●

4096-MB (4096-MB × 1)

Storage

Support for hard drive and solid-state drive

Hard drive:

Support for 6.35-cm (2.5-in) hard drives in 7.0- and 7.2-mm (.28 in) and 9.5-mm (.37 in) thicknesses (all hard 
drives use the same bracket)

Support for Accelerometer hard drive protection

Support for a 1-TB, 7200-rpm, 9.5-mm hard drive

Solid-state drive: Support for the following solid-state drives:

For use only on computer models with model numbers 15m-bp1xx through 15-bp1xx:

●

512-GB, 2280, Peripheral Component Interconnect Express (PCIe), Non-Volatile Memory Express (NVMe) 
solid-state drive

●

256-GB, 2280, PCIe, NVMe solid-state drive

For use on all computer models:

●

512-GB, 2280 M.2, PCIe-3×4, SuperSpeed (SS), Non-Volatile Memory Express (NVMe) solid-state drive 
with triple level cell (TLC)

●

360-GB, 2280 M.2, PCIe3×4, SS, NVMe solid-state drive with TLC

●

256-GB, 2280 M.2, PCIe3×4, SS, NVMe solid-state drive with TLC

●

256-GB, 2280 M.2 SATA-3 solid-state drive with TLC

●

128-GB, 2280 M.2 SATA-3 solid-state drive

Dual-storage configurations:

●

1-TB, 7200-rpm, 9.5-mm hard drive + 256-GB, PCIe, NVMe solid-state drive with TLC

●

1-TB, 7200-rpm, 9.5-mm hard drive + 128-GB, M.2 SATA-3 solid-state drive with TLC

●

1-TB, 7200-rpm, 9.5-mm hard drive + 128-GB, SATA-3 solid-state drive

Optical drive

HP external DVD±RW DL SuperMulti Drive

Audio and video

Audio:

Bang & Olufsen

2

Chapter 1   Product description

Summary of Contents for 15-bp0 SERIES

Page 1: ...HP ENVY x360 15m Convertible PC Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...e set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Second Edition August 2017 First Edition May 2017 Document Part Number 923527 002 Product notice This guide describes features that are common to most m...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...onents 17 Display assembly components 22 Miscellaneous parts 23 4 Removal and replacement preliminary requirements 25 Tools required 25 Service considerations 25 Plastic parts 25 Cables and connectors 26 Drive handling 26 Grounding guidelines 27 Electrostatic discharge damage 27 Packaging and transporting guidelines 28 Workstation guidelines 28 5 Removal and replacement procedures 30 Component rep...

Page 6: ...ownloading a BIOS update 65 Changing the boot order using the f9 prompt 66 TPM BIOS settings select products only 67 Using HP Sure Start select products only 67 7 HP PC Hardware Diagnostics UEFI 68 Downloading HP PC Hardware Diagnostics UEFI to a USB device 69 8 Specifications 70 9 Backing up and recovering 71 Creating recovery media and backups 71 Creating HP Recovery media select products only 7...

Page 7: ...moving the HP Recovery partition select products only 76 10 Power cord set requirements 77 Requirements for all countries 77 Requirements for specific countries and regions 77 11 Recycling 79 Index 80 vii ...

Page 8: ...viii ...

Page 9: ... computer models equipped with a graphics subsystem with discrete video memory Support for GPU Performance Scaling GPS only on computer models equipped with a graphics subsystem with discrete video memory Panel 15 6 in ultra high definition UHD white light emitting WLED BrightView 3840 2160 uslim flat 2 6 mm UWVA eDP1 3 PSR 340 nits 16 9 ultra wide aspect ratio color gummer 45 narrow bezel TouchSc...

Page 10: ...mm 37 in thicknesses all hard drives use the same bracket Support for Accelerometer hard drive protection Support for a 1 TB 7200 rpm 9 5 mm hard drive Solid state drive Support for the following solid state drives For use only on computer models with model numbers 15m bp1xx through 15 bp1xx 512 GB 2280 Peripheral Component Interconnect Express PCIe Non Volatile Memory Express NVMe solid state dri...

Page 11: ...2 PCIe WLAN antennas built into display assembly Integrated wireless personal area network PAN supported by Bluetooth 4 2 combo card Support for the Intel Dual Band Wireless AC 7265 802 11 AC 2 2 WiFi Bluetooth 4 2 Combo Adapter non vPro WLAN format Compatible with Miracast certified devices External media cards Micro Secure Digital SD media reader slot Ports AC Smart Pin adapter plug Audio out he...

Page 12: ...Windows 10 and Windows 10 Pro For developed market ML Windows 10 Home Plus ML For emerging market EM SL Windows 10 Home Plus EM SL For China market CPPP Windows 10 Home High End China Language Edition and CPPP Windows 10 Home China Lanaguage Edition Serviceability End user replaceable part AC adapter 4 Chapter 1 Product description ...

Page 13: ...e Manager app A list displays all the devices installed on the computer For information about system hardware components and the system BIOS version number press fn esc select products only Locating software To find out what software is installed on your computer Select the Start button or Right click the Start button and then select Programs and Features Locating hardware 5 ...

Page 14: ... of a password login NOTE The camera functions camera may vary depending on the type of camera and the software installed on the computer The antennas are not visible from the outside of the computer and antenna location varies For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and ...

Page 15: ...Speakers Component Description Speakers 2 Produce sound Speakers 7 ...

Page 16: ...n Component Description 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Mute light On Computer sound is off Off Computer sound is on 8 Chapter 2 Getting to know your computer ...

Page 17: ...y used system functions NOTE On select computer models the f5 action key turns the keyboard backlight feature off or on 5 num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad A separate keypad to the right of the alphabet keyboard When num lock is pressed the keypad can be used like an external numeric keypad NOTE If th...

Page 18: ...r finger gestures to move the pointer or activate items on the screen 2 Left ClickPad button Functions like the left button on an external mouse 3 Right ClickPad button Functions like the left button on an external mouse 10 Chapter 2 Getting to know your computer ...

Page 19: ...unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about power settings see power options Type power in the taskbar search box and then select Power sleep settings or Right click the Start button and then select Power Options 4 Power light On The comput...

Page 20: ...fety information refer to the Regulatory Safety and Environmental Notices To access this guide Select the Start menu select HP Help and Support and then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled 6 Drive light Blinking white The hard drive is being accessed Amber HP 3D DriveGuard has temporarily parked the hard drive 12 Chapter 2 Getting ...

Page 21: ... products such as a cell phone camera activity tracker or smartwatch or Connects to various USB video HDMI and LAN devices NOTE Cables and or adapters purchased separately may be required 3 Volume button Controls speaker volume on the computer 4 USB 3 x port with HP Sleep and Charge Connects a USB device provides high speed data transfer and even when the computer is off charges most products such...

Page 22: ...w to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 14 Chapter 2 Getting to know your computer ...

Page 23: ... labels described in this section the bottom of the computer inside the battery bay under the service door on the back of the display or on the bottom of a tablet kickstand Service label Provides important information to identify your computer When contacting support you may be asked for the serial number the product number or the model number Locate this information before you contact support You...

Page 24: ...Component 1 HP product name select products only 2 Product number 3 Serial number 4 Warranty period 16 Chapter 3 Illustrated parts catalog ...

Page 25: ...nly For more display assembly spare part information see Display assembly components on page 22 2 Keyboard top cover in natural silver finish includes backlight cable and keyboard cable For use only on computer models equipped with a graphics subsystem with discrete video memory For use in Belgium 924353 A41 Computer components 17 ...

Page 26: ...31 For use in the United States 924353 001 For use only on computer models equipped with a graphics subsystem with UMA video memory For use in Belgium 934640 A41 For use in Canada 934640 DB1 For use in the Czech Republic and Slovakia 934640 FL1 For use in Denmark Finland and Norway 934640 DH1 For use in France 934640 051 For use in Germany 934640 041 For use in Hungary 934640 211 For use in Italy ...

Page 27: ...IDIA N17S G1 GeForce MX150 graphics subsystem with up to 4096 MB of discrete video memory 512 MB 16 GDDR3 4 pieces 1 35 V 3 GHz and the Windows 10 operating system 935000 601 Equipped with an Intel Core i5 8250U 1 66 GHz turbo up to 3 40 GHz quad core processor 2400 MHz FSB 6 0 MB L3 cache 15 W an NVIDIA N17S G1 GeForce MX150 graphics subsystem with up to 4096 MB of discrete video memory 512 MB 16...

Page 28: ...ssor and a graphics subsystem with discrete memory 936170 001 For use only on computer models equipped with an Intel Core i7 8550U or Intel Core i5 8250U processor and a graphics subsystem with UMA memory 936169 001 For use only on computer models equipped with an Intel Core i7 7500U or Intel Core i5 7200U processor and a graphics subsystem with discrete memory 924349 001 For use only on computer ...

Page 29: ...7109 018 256 GB 2280 M 2 SATA 3 with solid state drive TLC 759848 028 256 GB 2280 M 2 SATA 3 solid state drive 827560 038 Solid state drive gasket not illustrated 936448 001 14 Memory modules 2 SODIMM DDR4 2400 1 2 V 8 MB 862398 855 4 MB 862397 855 15 Memory module shield 924355 001 16 Battery 3 cell 55 WHr 4 8 AHr Li ion 916814 855 17 Bottom cover For use only on computer models equipped with a g...

Page 30: ...SR TouchScreen display panel assembly 924357 001 15 6 in FHD WLED BrightView 1920 1080 UWVA slim flat 3 2 mm eDP1 3 TouchScreen display panel assembly 925736 001 2 Webcam microphone module includes double sided adhesive 933520 001 3 Touchscreen control board includes double sided adhesive 932790 001 4 Display panel cable includes TouchScreen control board cable 22 Chapter 3 Illustrated parts catal...

Page 31: ...uter models with model numbers 15m bp1xx through 15 bp1xx 90 W AC adapter PFC S 3P 4 5 mm 710413 001 For use on all computer models 65 W HP Smart AC adapter non PFC EM RC 4 5 mm 913691 850 65 W HP Smart AC adapter non PFC 4 5 mm with mount 854117 850 45 W HP Smart AC adapter non PFC 4 5 mm with mount 854116 850 HP external DVD RW DL SuperMulti Drive 747080 00 HP HDMI to VGA adapter 701943 001 HP U...

Page 32: ...For use in Australia 920689 011 For use in Denmark 920689 007 For use in Europe 920689 005 For use in North America 920689 001 For use in the People s Republic of China 920689 014 For use in South Africa 920689 010 For use in Switzerland 920689 009 For use in the United Kingdom 920689 006 Rubber Foot Kit includes bottom cover rear foot strip 924891 001 Screw Kit 924359 001 Stylus pen active 910942...

Page 33: ...ome of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure...

Page 34: ...fore removing or inserting a drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or...

Page 35: ...ve these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The foll...

Page 36: ... proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field servic...

Page 37: ... resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive computerop workstations with ground cords of one megohm resi...

Page 38: ...our country or region and then follow the on screen instructions There are as many as 55 screws that must be removed replaced and or loosened when servicing Authorized Service Provider only parts Make special note of each screw size and location during removal and replacement Bottom cover Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete...

Page 39: ...ar rubber foot strip 3 Three Phillips PM2 0 5 2 screws on the front edge 3 Insert a case utility tool 1 or similar thin plastic tool between the front edge of the bottom cover and the keyboard top cover 4 Remove the bottom cover 2 Reverse this procedure to install the bottom cover Component replacement procedures 31 ...

Page 40: ... 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 30 Remove the battery 1 Remove the seven Phillips PM2 0 4 7 screws 1 that secure the battery to the keyboard top cover 2 Remove the battery ...

Page 41: ...rn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 30 5 Remove the battery see Battery on page 32 Remove the hard drive 1 ...

Page 42: ...with TLC 847110 015 360 GB 2280 M 2 PCIe3 4 SS NVMe solid state drive with TLC 917818 002 256 GB 2280 M 2 PCIe3 4 SS NVMe solid state drive with TLC 847109 018 256 GB 2280 M 2 SATA 3 with solid state drive TLC 759848 028 128 GB 2280 M 2 SATA 3 solid state drive 827560 038 Before removing the solid state drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off...

Page 43: ...n a side by side configuration on the system board If only one memory module is installed it must be installed in the socket labeled 1 Description Spare part number 8 MB SODIMM DDR4 2400 1 2 V 862398 855 4 MB SODIMM DDR4 2400 1 2 V 862397 855 Update BIOS before adding memory modules Before adding new memory make sure you update the computer to the latest BIOS CAUTION Failure to update the computer...

Page 44: ...ating system 2 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 30 5 Remove the battery see Battery on page 32 Remove the memory module 1 Remove the memory module shield The memory module shield is av...

Page 45: ...odule 2 by pulling the module away from the slot at an angle NOTE Memory modules are designed with a notch to prevent incorrect insertion Reverse this procedure to install a memory module Component replacement procedures 37 ...

Page 46: ...nd then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 30 5 Remove the battery see Battery on page 32 Remove the SD card board cable 1 Release the ZIF connector 1 to which SD card board cable is connected and then disconnect the SD card board cable from the system board 2 Release the ZIF connector 2 to which SD card board cable is connected and then ...

Page 47: ...rom the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 30 5 Remove the battery see Battery on page 32 Remove the ClickPad cable 1 Release the ZIF connector 1 to which ClickPad cable is connected and then disconnect the ClickPad cable from the system board 2 Release the ZIF connector 2 to which ClickPad cable is connected and then d...

Page 48: ...l external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 30 5 Remove the battery see Battery on page 32 Remove the ClickPad 1 Release the ZIF connector 1 to which ClickPad cable is connected and then disconnect th...

Page 49: ...a non Windows operating system 935001 001 Equipped with an Intel Core i7 8550U 1 80 GHz turbo up to 4 00 GHz quad core processor 2400 MHz FSB 8 0 MB L3 cache 15 W an Intel HD Graphics 620 graphics subsystem with UMA video memory and the Windows 10 operating system 934998 601 Equipped with an Intel Core i7 8550U 1 80 GHz turbo up to 4 00 GHz quad core processor 2400 MHz FSB 8 0 MB L3 cache 15 W an ...

Page 50: ... 0 MB L3 cache 15 W an Intel HD Graphics 620 graphics subsystem with UMA video memory and a non Windows operating system 924309 001 Equipped with an Intel Core i5 7200U 2 50 GHz turbo up to 3 10 GHz dual core processor 2133 MHz FSB 3 0 MB L3 cache 15 W an NVIDIA N16S GTR GeForce 940MX graphics subsystem with up to 4096 MB of discrete video memory 256 MB 16 DDR3 8 pieces 1 5V 1 GHz and the Windows ...

Page 51: ...e following cables from the system board 1 Power connector cable 2 WLAN antenna cables NOTE The 1 white WLAN antenna cable connects to the WLAN module 1 Main terminal The 2 black WLAN antenna cable connects to the WLAN module 2 Aux terminal 3 Webcam microphone module ZIF connector cable 4 Display panel ZIF connector cable 5 Speaker cable 6 SD card board ZIF connector cable 7 Hard drive ZIF connect...

Page 52: ...the system board to the keyboard top cover 3 Eight Phillips PM2 0 3 3 screws that secure the system board to the keyboard top cover 3 Lift the left side of the system board 1 until it rests at an angle 4 Remove the system board 2 by sliding it up and to the left at an angle Reverse this procedure to install the system board 44 Chapter 5 Removal and replacement procedures ...

Page 53: ...y follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom...

Page 54: ... 1 through 3 for fan heat sink assembly removal information for computer models equipped with a graphics subsystem with discrete memory 4 Disconnect the fan cable 1 from the system board 5 Loosen the four Phillips PM2 0 6 2 captive screws 2 that secure the fan heat sink assembly to the system board 46 Chapter 5 Removal and replacement procedures ...

Page 55: ...eplacement thermal material is included with the fan heat sink assembly and system board spare part kits On computer models equipped with a graphics subsystem with discrete memory Thermal paste is used on the processor 1 and the fan heat sink assembly section 2 that services it Thermal paste is also used on the VGA component 3 and the fan heat sink assembly section 4 that services it Component rep...

Page 56: ...phics subsystem with UMA memory Thermal paste is used on the processor 1 and the fan heat sink assembly section 2 that services it Reverse this procedure to install the fan heat sink assembly 48 Chapter 5 Removal and replacement procedures ...

Page 57: ...whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 30 5 Remove the battery see Bat...

Page 58: ...odels with model numbers 15m bp0xx through 15 bp0xx 924336 001 Before removing the SD card board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging th...

Page 59: ... from the AC outlet and then unplugging the AC adapter from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 30 5 Remove the battery see Battery on page 32 6 Remove the system board see System board on page 41 Remove the speakers 1 Release the speaker cable from the retention clips 1 and routing channel built into the keyboard top ...

Page 60: ...akers make note of the location of the four rubber isolators 5 Failure to properly install or damage to these isolators can result in degraded speaker performance Reverse this procedure to install the speakers 52 Chapter 5 Removal and replacement procedures ...

Page 61: ... AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 30 and then remove the following components a Battery see Battery on page 32 b System board see System board on page 41 c Speakers see Speakers on page 51 Remove the display assembly 1 Remove the six Phillips PM2 5 4 3 screws that secure the display assembly to the keyboard top cover 2 Release the WLAN antenna cables ...

Page 62: ...ubcomponents NOTE The display panel assembly can be removed and replaced without removing the display assembly from the keyboard top cover a Insert a case utility tool 1 or similar thin plastic tool between the top edge of the display panel assembly and the back cover b Swing the display panel assembly 2 forward until it rests on the keyboard 54 Chapter 5 Removal and replacement procedures ...

Page 63: ...anel assembly is available using spare part numbers 924357 001 15 6 in UHD WLED BrightView 3840 2160 UWVA ultraslim flat 2 6 mm eDP1 3 PSR with TouchScreen and 925736 001 15 6 in FHD WLED BrightView 1920 1080 UWVA slim flat 3 2 mm eDP1 3 with TouchScreen 8 If it is necessary to replace the TouchScreen control board NOTE The TouchScreen control board can be removed and replaced without removing the...

Page 64: ...reen control board is available using spare part number 932790 001 9 If it is necessary to replace the webcam microphone module NOTE The webcam microphone module can be removed and replaced without removing the display assembly from the keyboard top cover a Remove the display panel assembly b Disconnect the webcam microphone module cables 1 from the webcam microphone module 56 Chapter 5 Removal an...

Page 65: ... adhesive d Remove the webcam microphone module The webcam microphone module is available using spare part number 933520 001 10 If it is necessary to replace the display hinges a Remove the display panel assembly b Remove the six Phillips PM2 5 3 0 broad head screws 1 that secure the hinges to the display back cover Component replacement procedures 57 ...

Page 66: ...ove the display panel assembly b Remove the display hinges c Remove the two Phillips PM2 0 3 3 screws 1 that secure the hinge covers to the display hinge d Remove the display hinge covers 2 The display hinge covers are available using spare part numbers 924331 001 left hinge cover and 924332 001 right hinge cover 58 Chapter 5 Removal and replacement procedures ...

Page 67: ... only on computer models equipped with an FHD display panel assembly 13 If it is necessary to replace the webcam microphone module cable a Remove the display panel assembly b Remove the display hinges c Disconnect the webcam microphone module cables 1 from the webcam microphone module d Remove the shielding material 2 that secures the webcam microphone module cable to the display back cover e Rele...

Page 68: ...s antenna cables and transceivers a Remove the display panel assembly b Remove the display hinges c Detach the wireless antenna transceivers 1 from the display back cover The wireless antenna transceivers are attached to the display back cover with double sided adhesive d Detach the four pieces of grounding tape 2 that secure the wireless antenna cables to the display back cover e Release the wire...

Page 69: ...ernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 30 and then remove the following components a Battery see Ba...

Page 70: ...Reverse this procedure to install the power connector cable 62 Chapter 5 Removal and replacement procedures ...

Page 71: ...tart Computer Setup Computers or tablets with keyboards Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F10 to enter Computer Setup Navigating and selecting in Computer Setup To select a menu ...

Page 72: ...faults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Start Computer Setup See Starting Computer Setup on page 63 2 Select Main and then select Apply Factory Defaults and Exit NOTE On select products the selections may display Restore Defaults instead of Apply Factory Defaults and Exit 3 Follow the on scr...

Page 73: ...update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC...

Page 74: ...ame exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Changing the boot order using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 Access the Boot Device Options menu ...

Page 75: ...ss TPM settings in Computer Setup 1 Start Computer Setup See Starting Computer Setup on page 63 2 Select Security select TPM Embedded Security and then follow the on screen instructions Using HP Sure Start select products only Select computer models are configured with HP Sure Start a technology that continuously monitors the computer s BIOS for attacks or corruption If the BIOS becomes corrupted ...

Page 76: ...e and you must use the keyboard attached To start HP PC Hardware Diagnostics UEFI follow these steps 1 Turn on or restart the computer quickly press esc NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment because only exe files are offered 2 Press or tap f2 The BIOS se...

Page 77: ...agnostics home page is displayed 2 In the HP PC Hardware Diagnostics section click the Download link and then select Run Download any version of UEFI for a specific product 1 Go to http www hp com support and then select your country The HP Support page is displayed 2 Click Drivers Downloads 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect...

Page 78: ...rature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this ...

Page 79: ...lowing methods of creating recovery media and backups are available on select products only Choose the available method according to your computer model Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where...

Page 80: ...DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you...

Page 81: ...Manager to reinstall the individual application or driver Type recovery in the taskbar search box select HP Recovery Manager select Reinstall drivers and or applications and then follow the on screen instructions If you want to recover the Windows partition to original factory content you can choose the System Recovery option from the HP Recovery partition select products only or use the HP Recove...

Page 82: ...ery media see Creating HP Recovery media select products only on page 72 If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support s...

Page 83: ...the power button For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button then select f11 or Turn on or restart the tablet and then quickly hold down the Windows button then select f11 2 Select Troubleshoot from the boot options menu 3 Select Recovery Manager and then follow the on screen instructions Using HP Recovery media to recover You can u...

Page 84: ... tablet and then quickly hold down the Windows button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition you will...

Page 85: ... approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standa...

Page 86: ...ble cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings ap...

Page 87: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 79 ...

Page 88: ...mputer Setup navigating and selecting 63 restoring factory settings 64 connectors service considerations 26 D display assembly components 22 removal 53 spare part numbers 53 display back cover spare part number 23 display components 6 display panel product description 1 display panel assembly removal 54 spare part numbers 22 55 display panel cable removal 59 spare part numbers 22 59 drive light 12...

Page 89: ... optical drive spare part number 23 original system recovery 74 P packaging guidelines 28 plastic parts service considerations 25 pointing device product description 3 ports HDMI 11 product description 3 USB 3 x SuperSpeed 11 USB 3 x with HP Sleep and Charge 13 USB Type C with HP Sleep and Charge 13 power button 11 power connector 13 power connector cable removal 61 spare part number 19 61 power c...

Page 90: ...ystem recovery 74 system restore point creating 73 system restore point creating 71 T tools required 25 TouchScreen control board removal 55 spare part number 56 touchscreen control board spare part number 22 TPM settings 67 transporting guidelines 28 U USB 3 x port with HP Sleep and Charge 13 USB 3 x SuperSpeed port 11 USB legacy support 63 USB Type C adapter spare part numbers 23 USB Type C port...

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