HP 14 TouchSmart Maintenance And Service Manual Download Page 107

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Using System Diagnostics

System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning

properly.
To start System Diagnostics:

Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in

the lower-left corner of the screen, press

esc

. When the Startup Menu is displayed, press

Click the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE:

If you need to stop a diagnostics test while it is running, press

esc

Using System Diagnostics

Summary of Contents for 14 TouchSmart

Page 1: ...HP 14 Notebook PC HP 14 TouchSmart Notebook PC Compaq 14 Notebook PC Compaq 14 TouchSmart Notebook PC HP 240 G2 Notebook PC HP 245 G2 Notebook PC Maintenance and Service Guide ...

Page 2: ...s Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition November 2013 Document Part Number 754397 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available on all editions of...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...ys 18 Bottom 19 Labels 21 3 Illustrated parts catalog 23 Computer major components 23 Display assembly subcomponents 28 Mass storage devices 29 Plastics Kit 30 Rubber Kit 30 Cable Kit 30 Miscellaneous parts 32 Sequential part number listing 33 4 Removal and replacement procedures 39 Preliminary replacement requirements 39 Tools required 39 Service considerations 39 Plastic parts 39 Cables and conn...

Page 6: ...essor 84 Power connector cable 86 Card reader board 88 Speakers 89 RTC battery 90 Hard drive connector 91 Weight 92 5 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI in Windows 8 93 Starting Setup Utility BIOS 93 Updating the BIOS 93 Determining the BIOS version 93 Downloading a BIOS update 94 Using HP PC Hardware Diagnostics UEFI 95 Downloading HP PC Hardware Diagnostics UEFI to a US...

Page 7: ...store and recovery 108 Recovering using HP Recovery Manager 109 What you need to know 109 Using the HP Recovery partition select models only 109 Using HP Recovery media to recover 110 Changing the computer boot order 110 Removing the HP Recovery partition 110 10 Backing up restoring and recovering in Windows 7 111 Creating backups 111 Creating recovery media to recover the original system 111 What...

Page 8: ...overing using the recovery media 115 Changing the computer boot order 115 11 Backup and Recovery in SUSE Linux 117 Backing up your information 117 Performing a system recovery 117 12 Power cord set requirements 119 Requirements for all countries 119 Requirements for specific countries and regions 120 13 Statement of Volatility 123 Non volatile memory usage 124 Questions and answers 126 14 Recyclin...

Page 9: ... Intel HM76 Express Graphics Switchable discrete graphics Nvidia 820M N15V GM 1 GB VRAM 128Mx16 DDR3 1GHz x 4 PCs GPU power management enabled at launch Support DX11 Support dynamic switching Support HD Decode and HDMI UMA graphics Intel HD Graphics Panel 35 6 cm 14 0 in high definition HD light emitting diode LED SVA BrightView 1366 768 display typical brightness 200 nits Touchscreen 35 6 cm 14 0...

Page 10: ...al ATA Supports the following hard drives 1 TB 5400 rpm 9 5 mm 750 GB 5400 rpm 9 5 mm 500 GB 5400 rpm 9 5 mm or 7 0 mm 320 GB 5400 rpm 9 5 mm or 7 0 mm Optical drive Fixed Serial ATA 9 5 mm tray load DVD RW Double Layer SuperMulti Supports zero power optical drive Supports no optical drive option Audio video Single digital microphone HD audio Dual speakers HP TrueVision HD webcam fixed no tilt wit...

Page 11: ...ection for correct output to wide aspect vs standard aspect video Hot Plug unplug and auto detect for correct output to wide aspect vs standard aspect video Keyboard pointing devices Full size island style keyboard TouchPad with multi touch gestures 2 finger scrolling and pinch zoom enabled Taps enabled by default Support Win8 1 D212 Modern Trackpad Gestures Support PS 2 profile sensor reserve for...

Page 12: ...h UMA Touch UMA Product name HP 14 Notebook PC HP 14 TouchSmart Notebook PC Compaq 14 Notebook PC Compaq 14 TouchSmart Notebook PC HP 240 G2 Notebook PC Processors Intel Pentium N3520 processor 2 4 GHz 2 MB cache 7 5 W Intel Pentium N3510 processor 2 0 GHz 2 MB cache 7 5 W Intel Celeron N2820 processor 2 13 GHz 1 MB cache 7 5 W Intel Celeron N2815 processor 2 13 GHz 1 MB cache 7 5 W Intel Celeron ...

Page 13: ...total system memory 4096 1 2048 1 not supported on a 32 bit operating system 4096 MB total system memory 4096 1 or 2048 2 2048 MB total system memory 2048 1 Hard drives Supports 6 35 cm 2 5 in hard drives in 9 5 mm 37 in and 7 0 mm 28 in thicknesses Customer accessible Serial ATA Supports the following hard drives 1 TB 5400 rpm 9 5 mm 750 GB 5400 rpm 9 5 mm 500 GB 5400 rpm 9 5 mm or 7 0 mm 320 GB ...

Page 14: ...hone in combo jack HDMI version 1 4 supporting 1920 1200 60Hz RJ 45 Ethernet includes link and activity lights USB 3 0 1 port USB 2 0 2 ports VGA Dsub 15 pin supporting 2560 1600 external resolution 60 Hz hot plug and unplug and auto detection for correct output to wide aspect vs standard aspect video Hot Plug unplug and auto detect for correct output to wide aspect vs standard aspect video Keyboa...

Page 15: ...ook PC Compaq 14 TouchSmart Notebook PC HP 245 G2 Notebook PC Processors AMD A6 5200 2 0 GHz 2 MB cache 25W AMD A4 5000 1 5 GHz 2 MB cache 15W AMD E2 3800 1 3 GHz 1 MB cache 15W AMD E1 2100 1 0 GHz 1 MB cache 9W HP Quad Core 1 55GHz 13W Intel Quad Core 1 55GHz 13W Intel Celeron HP Dual Core 1 05GHz 8W Dual Core 1 05GHz 8W Chipset Integrated SOC FCH Graphics Switchable discrete graphics AMD Sun LE ...

Page 16: ...y 1 customer accessible upgradable memory module slots Supports dual channel memory DDR3L 1600 MHz Supports up to 8 GB of system RAM in the following configurations 8192 MB total system memory 8192 4096 MB total system memory 4096 1 2048 MB total system memory 2048 1 Hard drives Supports 6 35 cm 2 5 in hard drives in 9 5 mm 37 in and 7 0 mm 28 in thicknesses Customer accessible Serial ATA Supports...

Page 17: ... Fi BT 4 0 Combo Adapter QCA 9565 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter External media card HP Multi Format Digital Media Reader Support SD SDHC SDXC Push Push Insertion Removal Ports AC Smart Pin adapter plug Headphone microphone in combo jack HDMI version 1 4 supporting 1920 1200 60Hz RJ 45 Ethernet includes link and activity lights USB 3 0 1 port USB 2 0 2 ports VGA Dsub 15 pin supporting 204...

Page 18: ...5 W Smart AC adapter for use in all countries except China and India 1 meter power cord 4 cell 41 Whr Li ion battery 3 cell 31 Whr Li ion battery Security Kensington Security Lock Support Intel Anti Theft Support Intel IPT OTP support Operating system Preinstalled Windows 8 1 Ubuntu FreeDOS Serviceability End user replaceable parts AC adapter Battery Memory modules 2 Optical drive WLAN module 10 C...

Page 19: ... Technology allows your computer to resume quickly from inactivity 2 Hard drive light Blinking white The hard drive is being accessed 3 USB 2 0 ports 2 Connect an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 4 Optical drive select models only Depending on your computer model reads an optical disc or reads and writes to an optical disc NOTE For disc compati...

Page 20: ...nnects a network cable White The network is connected Amber Activity is occurring on the network 7 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 8 USB 3 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 9 Audio out headphone Audio...

Page 21: ... out headphone and audio in microphone Front Component Description Memory card reader Reads optional memory cards that store manage share or access information To insert a card Hold the card label side up with connectors facing the slot insert the card into the slot and then push in on the card until it is firmly seated To remove a card Press in on the card it until it pops out Front 13 ...

Page 22: ...in Windows 7 select Start All Programs Communication and Chat CyberLink YouCam 5 Internal microphone Records sound 6 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission ke...

Page 23: ...reen pointer and selects or activates items on the screen NOTE The TouchPad also supports edge swipe gestures 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Top 15 ...

Page 24: ... light Amber Computer sound is off Off Computer sound is on 3 Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless devices are off 16 Chapter 2 External component identification ...

Page 25: ...ation If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity To learn more about your power settings see your power...

Page 26: ...ressed in combination with the spacebaror the esc key 3 Windows key Windows 8 Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen Windows 7 Displays the Windows Start menu 4 Action keys Execute frequently used system functions 18 Chapter 2 External component identification ...

Page 27: ...E The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 Battery release latch Releases the battery 5 Speaker openings 2 Produce sound 6 Service door Provides access to the wireless LAN WLAN module slot the memory module slots and the optical drive bay select models only Bottom 19...

Page 28: ...overnmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Support In Windows 78 from the Start screen type help and then select Help and Support 20 Chapter 2 External component identification ...

Page 29: ...er the service door Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support NOTE Your service labels will resemble one of the examples shown below Refer to the illustration that most closely matches the servi...

Page 30: ...mber Regulatory label s Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 22 Chapter 2 External component identification ...

Page 31: ...3 Illustrated parts catalog Computer major components Computer major components 23 ...

Page 32: ... in Brazil 747282 201 For use in Thailand 747282 281 For use in Japan 747282 291 For use in Taiwan 747282 AB1 For use in South Korea 747282 AD1 For use in white HP 14 models For use in the United States 747283 001 For use in Latin America 747283 161 For use in Thailand 747283 281 For use in Taiwan 747283 AB1 For use in South Korea 747283 AD1 For use in red HP 14 models For use in the United States...

Page 33: ...9036 161 3 Touchpad button board includes cable 747253 001 4 Power button board includes cable 747251 001 5 Fan heat sink assembly includes replacement thermal materials For use in models with Intel processors UMA graphics and HM76 chipset 747241 001 UMA graphics and Bay Trail chipset 747243 001 Discrete graphics and HM76 chipset 747242 001 For use in models with AMD processors UMA graphics 747266...

Page 34: ...510 processor without Windows 8 747264 001 UMA graphics Pentium N3510 processor Windows 8 Standard 747264 501 UMA graphics Pentium N3510 processor Windows 8 Professional 747264 601 UMA graphics Celeron N2820 processor without Windows 8 752884 001 UMA graphics Celeron N2820 processor Windows 8 Standard 752884 501 UMA graphics Celeron N2820 processor Windows 8 Professional 752884 601 UMA graphics Ce...

Page 35: ...1 8 GHz processor 2 0 MB L3 cache dual core 35 W 713162 001 14 Hard drive connector 747240 001 15 Hard drive SATA does not include bracket NOTE The hard drive bracket is available using spare part number 747117 001 1 GB 5400 rpm 2 5 in 676521 005 750 GB 5400 rpm 2 5 in 634250 005 500 GB 5400 rpm 7 0 mm for use only in HP 14 and Compaq 14 models 683802 005 500 GB 5400 rpm 2 5 in for use only in HP ...

Page 36: ...Adapter 709848 001 Plastics Kit includes 747255 001 21 Service door NOTE Included in the Plastics Kit 747255 001 Display assembly subcomponents Item Component Spare part number 1 Display bezel includes Mylar screw covers For use with HP 14 models 747237 001 For use with Compaq 14 models 747238 001 28 Chapter 3 Illustrated parts catalog ...

Page 37: ...P 14 models Black 747232 001 White 747233 001 Red 747234 001 Blue 749777 001 For use in HP 240 and HP 245 models Black 749034 001 For use in Compaq 14 models Gray 747235 001 Blue 749778 001 Mass storage devices Component Spare part number Hard drive SATA does not include bracket 1 GB 5400 rpm 2 5 in 676521 005 750 GB 5400 rpm 2 5 in 634250 005 500 GB 5400 rpm 7 0 mm for use only in HP 14 and Compa...

Page 38: ...ber Kit Component Spare part number Rubber Kit for use in HP 14 and Compaq 14 models 747256 001 Rubber Kit for use in HP 240 models 749021 001 Rubber Kit for use in HP 245 models 753184 001 Display rubber pieces for back front and side Mylar display screw covers Rubber feet Keyboard aluminum foil pieces 4 Tape control board 30 Chapter 3 Illustrated parts catalog ...

Page 39: ...Cable Kit Item Component Spare part number Cable Kit includes 750337 001 1 Power button board cable 2 Card reader cable 3 USB cable 4 Power connector cable 5 Optical drive cable Cable Kit 31 ...

Page 40: ... non slim HP Smart AC adapter 741427 001 Power cord 3 pin black 1 83 m For use in Argentina 490371 D01 For use in Australia 490371 011 For use in Brazil 490371 202 For use in Europe the Middle East and Africa 490371 021 For use in India 490371 D61 For use in Italy 490371 061 For use in Japan 490371 291 For use in North America 490371 001 For use in the People s Republic of China 490371 AA1 For use...

Page 41: ...9299 005 500 GB 5400 rpm 2 5 in SATA hard drive for use only in HP 240 models does not include cable or bracket 675794 001 Atheros AR9485 802 11b g n 1x1 WiFi Adapter 682417 001 Intel Core i3 3110M 2 40 GHz processor 3 0 MB L3 cache dual core 35 W includes replacement thermal materials 683802 005 500 GB 5400 rpm 7 0 mm SATA hard drive for use only in HP 14 and Compaq 14 models does not include cab...

Page 42: ...ase enclosure 747237 001 Display bezel for use with HP 14 models 747238 001 Display bezel for use with Compaq 14 models 747239 001 Display cable includes display panel cable and webcam microphone cable 747240 001 Hard drive cable 747241 001 Fan heat sink assembly for use in models with Intel processors UMA graphics and Intel HM76 chipset includes replacement thermal materials 747242 001 Fan heat s...

Page 43: ...Windows 8 Professional includes replacement thermal materials 747262 001 System board for use only in models with UMA graphics Intel HM76 chipset and without Windows 8 includes replacement thermal materials 747262 501 System board for use only in models with UMA graphics Intel HM76 chipset and Windows 8 Standard includes replacement thermal materials 747262 601 System board for use only in models ...

Page 44: ...m board for use only with computer models with Windows 8 Standard and equipped with an AMD A4 5000 processor and discrete graphics includes replacement thermal materials 747272 001 System board for use only with computer models without Windows 8 and equipped with an AMD E1 2100 processor and discrete graphics includes replacement thermal materials 747272 501 System board for use only with computer...

Page 45: ... for use in gray HP 14 or Compaq 14 models in the United States 749781 161 Top cover with keyboard for use in gray HP 14 or Compaq 14 models in Latin America 749781 281 Top cover with keyboard for use in gray HP 14 models in Thailand 749781 AB1 Top cover with keyboard for use in gray HP 14 models in Taiwan 749781 AD1 Top cover with keyboard for use in gray HP 14 models in South Korea 749777 001 Di...

Page 46: ... use only with computer models without Windows 8 and equipped with an AMD A6 5200 processor and UMA graphics includes replacement thermal materials 752897 501 System board for use only with computer models with Windows 8 Standard and equipped with an AMD A6 5200 processor and UMA graphics includes replacement thermal materials 753184 001 Rubber Kit for use in HP 245 models 38 Chapter 3 Illustrated...

Page 47: ...reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid da...

Page 48: ...charge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static ...

Page 49: ...ys be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or non conductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not...

Page 50: ...se foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabl...

Page 51: ...you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer To remove the battery 1 Turn the computer upside down on a ...

Page 52: ...use with HP 14 models 747237 001 Display bezel for use with Compaq 14 models 747238 001 Display bezel for use with HP 240 and HP 245 models 749551 001 Webcam microphone module 747144 001 Before removing display subcomponents while the display assembly is still attached to the computer follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn t...

Page 53: ... of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure 4 Remove the display bezel 4 5 To remove the webcam microphone module a Position the display assembly with the top edge toward you b Disconnect the cable 1 from the module Component replacement procedures 45 ...

Page 54: ...y and then remove the module 2 6 To remove the display panel a Remove the six Phillips PM2 5 4 0 screws 1 that secure the display panel to the enclosure and then rotate the display panel and hinges forward to gain access to the hinge screws 2 46 Chapter 4 Removal and replacement procedures ...

Page 55: ...b Remove the four Phillips PM2 0 3 0 screws 1 that secure the display panel to the hinges and then rotate the display panel onto the keyboard 2 Component replacement procedures 47 ...

Page 56: ... 1 that secures the display panel cable to the display panel and then disconnect 2 and remove 3 the cable Reverse this procedure to reassemble and install the display bezel webcam microphone module and display panel 48 Chapter 4 Removal and replacement procedures ...

Page 57: ...erating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 43 To remove the service door 1 Remove the service door screw 1 2 Slide the service door toward the front of the computer 2 and then lif...

Page 58: ...ve the battery see Battery on page 43 5 Remove the service door see Service door on page 49 To remove the optical drive 1 Remove the Phillips PM2 5 6 5 screw 1 that secures the optical drive to the computer 2 Insert a screwdriver or similar small tool into the hole at the rear of the optical drive bay and then push the optical drive 2 to release it from the bay 3 Remove the optical drive 3 by slid...

Page 59: ...6 Remove the optical drive bracket 2 Reverse this procedure to reassemble and install the optical drive Component replacement procedures 51 ...

Page 60: ...e removing the WLAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter fro...

Page 61: ...le 3 NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 53 ...

Page 62: ...es connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 43 5 Remove the service door see Service door on page 49 To remove a memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module T...

Page 63: ...Taiwan 747283 AB1 For use in South Korea 747283 AD1 Top cover with keyboard for use in red HP 14 models For use in the United States 747284 001 For use in Latin America 747284 161 For use in Brazil 747284 201 For use in Thailand 747284 281 For use in Taiwan 747284 AB1 For use in South Korea 747284 AD1 Top cover with keyboard for use in gray Compaq 14 models For use in the United States 747285 001 ...

Page 64: ...shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 43 and then remove the following components 5 Remove the service door see Service door on page 49 NOTE When r...

Page 65: ...ve the 14 Phillips PM2 5 6 0 screws that secure the top cover to the computer 4 Position the computer upright with the front toward you and then open the computer 5 Lift the rear edge of the top cover 1 until the left and right sides disengage from the base enclosure Component replacement procedures 57 ...

Page 66: ...the top cover 2 Reverse this procedure to install the top cover keyboard Note the antenna routing path on the bottom of the computer when reassembling the computer 58 Chapter 4 Removal and replacement procedures ...

Page 67: ...the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 43 and then remove the following components 5 Remove the service door see Service door on page 49 6 Remove the top cover see Top cover keyboard on page 55 To remove the power button board 1 Position the top cover upside down with the front toward you 2 Lift the cable to disengage it from the...

Page 68: ...d from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 43 and then remove the following components 5 Remove the service door see Service door on page 49 6 Remove the top cover see Top cover keyboard on page 55 To remove the TouchPad button board 1 Position the top cover upside down with the front toward you 2 Remove the two Phillips PM2 0...

Page 69: ...w display panel for use in HP 14 and Compaq 14 models 747257 001 Raw display panel for use in HP 240 models and HP 245 models 749035 001 Antennas includes wireless antenna cables and transceivers 747231 001 Display bezel for use with HP 14 models 747237 001 Display bezel for use with Compaq 14 models 747238 001 Display cable includes display panel cable and webcam microphone cable 747239 001 Displ...

Page 70: ...ect the display panel cable 1 from the system board 2 Remove the display panel cable from its routing path 2 3 Release the wireless antenna cables from the clips 3 built into the base enclosure CAUTION Support the display assembly when removing the following screws Failure to support the display assembly can result in damage to the display assembly and other computer components 4 Remove the five P...

Page 71: ...ps PM2 5 4 5 screws 2 that secure the display bezel to the display assembly The Mylar screw covers are included in the Rubber Kit spare part number 747256 001 for HP 14 and Compaq 14 models 749021 001 for HP 240 models and 753184 001 for HP 245 models NOTE In this procedure the display will NOT be connected to the computer as shown in the following image Component replacement procedures 63 ...

Page 72: ... display enclosure c Remove the display bezel 4 NOTE In this procedure the display will NOT be connected to the computer as shown in the following image 2 To remove the webcam microphone module a Position the display assembly with the top edge toward you b Disconnect the cable 1 from the module 64 Chapter 4 Removal and replacement procedures ...

Page 73: ...To remove the display panel a Remove the six Phillips PM2 5 4 0 screws 1 that secure the display panel to the enclosure and then rotate the display panel 2 onto the computer NOTE In this procedure the display will NOT be connected to the computer as shown in the following image Component replacement procedures 65 ...

Page 74: ...e adhesive strip 1 that secures the display panel cable to the display panel and then disconnect 2 and remove 3 the cable c Remove the panel from the display enclosure 4 To remove the display hinges 66 Chapter 4 Removal and replacement procedures ...

Page 75: ...he display panel b Remove the display hinges 2 5 To remove the wireless antenna cables and transceivers a Release the wireless antenna cables from the clips 1 built into the display enclosure b Remove the wireless antenna cables and transceivers 2 Component replacement procedures 67 ...

Page 76: ...splay enclosure 7 If replacing the display enclosure be sure that the other subcomponents including the webcam microphone module the antenna receivers and all associated cables and hardware are transferred to the new enclosure Reverse this procedure to reassemble and install the display assembly 68 Chapter 4 Removal and replacement procedures ...

Page 77: ...t and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 43 and then remove the following components Service door see Service door on page 49 Top cover see Top cover keyboard on page 55 To remove the USB board 1 Position the computer upright 2 Release the ZIF connector 1 that secures the USB board cable to the system board 3 Lift the cable to disengage the ad...

Page 78: ...tion turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 43 and then remove the following components Service door see Service door ...

Page 79: ...the hard drive bracket remove the four Phillips PM2 5 3 0 screws 1 that secure the bracket to the hard drive 6 Remove the hard drive bracket from the hard drive 2 Reverse this procedure to reassemble and install the hard drive Component replacement procedures 71 ...

Page 80: ...r by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 43 and then remove the following components Service door see Service door on page 49 Top cover see Top cover keyboard on page 55 Remove the optical drive connector 1 Disconnect the cable from the system board 1 2 Insert a tool to pry up on each side ...

Page 81: ...ipset Windows 8 Standard 747263 501 Discrete graphics Intel HM76 chipset Windows 8 Professional 747263 601 UMA graphics Pentium N3520 processor without Windows 8 752883 001 UMA graphics Pentium N3520 processor Windows 8 Standard 752883 501 UMA graphics Pentium N3520 processor Windows 8 Professional 752883 601 UMA graphics Pentium N3510 processor without Windows 8 747264 001 UMA graphics Pentium N3...

Page 82: ...irst unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 43 5 Remove the following components Service door see Service door on page 49 Top cover see Top cover keyboard on page 55 6 Disconnect the display cable from the system board see Display assembly on page 61 NOTE When replacing the system board be sure that...

Page 83: ...bles from the system board 2 Speaker cable 3 USB board cable 4 Optical drive connector cable 3 Remove the seven Phillips PM2 5 5 0 screws 1 that secure the system board to the base enclosure 4 Lift the plastic tape from atop the fan 2 Component replacement procedures 75 ...

Page 84: ...opposite of the connectors of the system board 3 and then pull the system board away from the connectors to remove it 4 Reverse this procedure to install the system board 76 Chapter 4 Removal and replacement procedures ...

Page 85: ...r Before removing the fan heat sink assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging ...

Page 86: ...the system board b Remove the fan from the clip on the system board 2 c Remove the fan 3 Intel processor and UMA graphics not Bay Trail Intel processor and discrete graphics not Bay Trail 78 Chapter 4 Removal and replacement procedures ...

Page 87: ... heat sink a Loosen the four Phillips screws that secure the heat sink to the system board 1 b Remove the heat sink 2 from the system board AMD processor and discrete graphics Component replacement procedures 79 ...

Page 88: ...es of the heat sink and the system board components each time the heat sink is removed Replacement thermal materials are included with the fan heat sink assembly processor and system board spare part kits Intel Bay Trail processor and UMA graphics 80 Chapter 4 Removal and replacement procedures ...

Page 89: ... Thermal paste is used on the processor 1 and the heat sink section 2 that services it Intel processor and discrete graphics not Bay Trail Component replacement procedures 81 ...

Page 90: ...is used on the graphics subsystem chip 3 and the heat sink section 4 that services it Intel processor and UMA graphics not Bay Trail Thermal paste is used on the processor 1 and the heat sink section 2 that services it AMD processor with discrete graphics 82 Chapter 4 Removal and replacement procedures ...

Page 91: ...sed on the processor 1 and the heat sink section 2 that services it AMD processor with UMA graphics Thermal paste is used on the processor 1 and the heat sink section 2 that services it Component replacement procedures 83 ...

Page 92: ...emoving the processor follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the...

Page 93: ...hen remove it NOTE The gold triangle 4 on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor Reverse this procedure to install the processor Component replacement procedures 85 ...

Page 94: ...first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 43 and then remove the following components Service door see Service door on page 49 WLAN module see WLAN module on page 52 Top cover see Top cover keyboard on page 55 System board see System board on page 73 To remove the power connector cable 1 Position...

Page 95: ...4 Remove the power connector cable 3 Reverse this procedure to install the power connector cable Component replacement procedures 87 ...

Page 96: ...utlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 43 and then remove the following components Service door see Service door on page 49 WLAN module see WLAN module on page 52 Top cover see Top cover keyboard on page 55 System board see System board on page 73 Remove the card reader board 1 Position the system board upside down 2 Disconnect the cable...

Page 97: ...en unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 43 and then remove the following components Service door see Service door on page 49 WLAN module see WLAN module on page 52 Top cover see Top cover keyboard on page 55 USB board see USB board on page 69 Display assembly see Display assembly on page 61 System board see System board on page 73 To remove the speak...

Page 98: ...wer cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 43 and then remove the following components Service door see Service door on page 49 WLAN module see WLAN module on page 52 Top cover see Top cover keyboard on page 55 System board see System board on page 73 To remove the RTC battery 1 Position the system board upside down 2 D...

Page 99: ...unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 43 and then remove the following components Service door see Service door on page 49 WLAN module see WLAN module on page 52 Hard drive see Hard drive on page 70 Top cover see Top cover keyboard on page 55 System board see System board on page 73 Remove the hard...

Page 100: ...e computer 4 Remove the battery see Battery on page 43 and then remove the following components Service door see Service door on page 49 WLAN module see WLAN module on page 52 Hard drive see Hard drive on page 70 Top cover see Top cover keyboard on page 55 USB board see USB board on page 69 Display assembly see Display assembly on page 61 System board see System board on page 73 Remove the weight ...

Page 101: ...vailable on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need...

Page 102: ...n to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your com...

Page 103: ...rdware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 95 b Hard drive c BIOS 2 When the diagnostic tool opens click the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE Instructions for ...

Page 104: ...96 Chapter 5 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI in Windows 8 ...

Page 105: ...in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS ve...

Page 106: ...e update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator befor...

Page 107: ...n on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostics test while it is running press esc Using System Diagnostics 99 ...

Page 108: ...100 Chapter 6 Using Setup Utility BIOS and System Diagnostics in Windows 7 ...

Page 109: ...mputer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the it...

Page 110: ...n screen instructions 5 To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select File Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updat...

Page 111: ...ation Do not insert remove connect or disconnect any device cable or cord 1 Open your web browser For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 Click the option for software and driver downloads type you...

Page 112: ... to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN module status You can view system information and error logs in the Advanced System Diagnostics window To start Advanced System Diagnostics 1 Turn o...

Page 113: ... 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 14 0 inch display specifications Metric U S Dimensio...

Page 114: ...e type SATA SATA SATA SATA Transfer rate Synchronous maximum 300 MB sec 300 MB sec 300 MB sec 300 MB sec Security ATA security ATA security ATA security ATA security Seek times typical read including setting Single track 1 4 ms 1 5 ms 3 ms 3 ms Average read write 10 ms 11 ms 13 ms 13 ms Maximum 12 ms 14 ms 24 ms 24 ms Logical blocks 1 938 921 461 1 465 149 168 1 048 576 000 625 142 448 Disk rotati...

Page 115: ...onal information For more information and steps see Help and Support From the Start screen type help and then select Help and Support Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery re...

Page 116: ...er on page 109 Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise Windows offers several options for restoring from backup refreshing the computer and resetting the computer to its original state For more information and steps see Help and Support From the Start screen type help and then select Help an...

Page 117: ...overy What you need to know HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues HP Recovery ...

Page 118: ...f devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart the computer quickly press esc and then press f9 for boot options 3 Select the optical drive or USB flash drive you want to boot from 4 Follow the on screen instructions Removin...

Page 119: ...hem in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the flash drive or the number of blank DVD discs that will be required Use DVD R DVD R DVD R DL DVD R DL discs or a flash drive Do not use rewriteable discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager softwar...

Page 120: ...the state it was on the previous day the software will be uninstalled and you won t be able to use it What you need to know If you restore to a restore point and then change your mind you can undo the restoration You should create system restore points Before you add or change software or hardware Periodically whenever the computer is running normally System Restore also saves shadow copies of fil...

Page 121: ...ge device before you back up You should back up Before adding or changing software or hardware Before the computer is repaired or restored On a regular schedule to be sure you have recent copies of personal information After you add many files for example if you saved videos from a birthday party Before using antivirus software to remove a malicious program After adding information that is hard to...

Page 122: ...tore 1 Select Start Control Panel System and Security Backup and Restore 2 Follow the on screen instructions to restore your backup NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more inform...

Page 123: ...ery Manager from the list or Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Then press f11 while the F11 System Recovery message is displayed on the screen 2 Click System Recovery in the HP Recovery Manager window 3 Follow the on screen instructions Recovering using the recovery media 1 If possible ba...

Page 124: ...a USB port 2 Restart the computer 3 Press esc while the computer is restarting and then press f9 for boot options 4 Select the flash drive from the boot options window 116 Chapter 10 Backing up restoring and recovering in Windows 7 ...

Page 125: ...gularly scheduled time To immediately back up your information click the Backup Now check box NOTE Before you back up your information be sure you have designated a location to save the backup files 4 Click Save and Backup to start the backup and to save the backup settings To restore backup files 1 Select Computer More Applications Tools Backup Manager Restore 2 Click Backup Source and then selec...

Page 126: ...n a recovery disc To restore the computer from the recovery disc follow these steps 1 If possible back up all personal files 2 Insert the HP Factory Image Restore DVD into the optical drive and restart the computer 3 As the computer is restarting press f9 to open the Computer Setup boot option menu 4 Press the down arrow to select Restore SLED HP BNB preload image from the Linux boot menu and then...

Page 127: ...ng requirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltag...

Page 128: ...land SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the cert...

Page 129: ...guration 4 The flexible cord must be Type RVV 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3X0 75mm2 conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type...

Page 130: ...122 Chapter 12 Power cord set requirements ...

Page 131: ...mended a Enter BIOS F10 Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press the ESC key to display the start up menu then press F10 If the system has a BIOS administrator password enter the password at the prompt b Select the File menu then Restore Defaults c Select the System Configuration menu then Restore Security Defaults d If an asset or owne...

Page 132: ... drive capacity b Solid State Drive SSD Clear the SSD contents by using the BIOS Setup Secure Erase command option or by using a third party utility designed to erase data from an SSD To run Secure Erase enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display Select the Security menu and scroll down to the Utilities menu Select Secure Erase and sele...

Page 133: ...t the factory Code is updated when the system BIOS is updated Configuration data and settings are input using the F10 setup utility or a custom utility A utility is required for writing data to this memory and is available on the HP website Writing data to this ROM in an inappropriate manner can render the PC non functional Intel Management Engine Firmware present only in models ending in a p or w...

Page 134: ...gs a Turn on or restart the computer and press F10 when prompted near the bottom of the display b Select File then select Restore defaults c Follow the on screen instructions d Select File save changes and exit then press Enter 2 What kind of configuration data is stored on the DIMM Serial Presence Detect SPD memory module How would this data be written The DIMM SPD memory contains information abo...

Page 135: ...ocess of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their factory settings To return these system data and configuration defaults to factory settings refer to question and answer 1 and follow the instructions for returning the BIOS settings to factory defaults Questions and answers 127 ...

Page 136: ...128 Chapter 13 Statement of Volatility ...

Page 137: ...CD panel and the backlight When you remove these components handle them carefully NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic I...

Page 138: ...e display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 4 Disconnect all display panel cables 1 from the display inverter and remove the inverter 2 5 Remove all screws 1 that secure the display panel assembly to the display enclosure 130 Chapter 14 Recycling ...

Page 139: ... screws that secure the display panel frame to the display panel 9 Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame 10 Remove the display panel frame 2 from the display panel 11 Remove the screws 1 that secure the backlight cover to the display panel Display 131 ...

Page 140: ...klight cover 2 and swing it outward 13 Remove the backlight cover 14 Turn the display panel upright 15 Remove the backlight cables 1 from the clip 2 in the display panel 16 Turn the display panel upside down 132 Chapter 14 Recycling ...

Page 141: ...dling the backlight to avoid damaging this component and causing exposure to the mercury 18 Remove the backlight from the backlight frame 19 Disconnect the display cable 1 from the LCD panel 20 Remove the screws 2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel Display 133 ...

Page 142: ...22 Release the tape 4 that secures the LCD panel to the display rear panel 23 Remove the LCD panel 24 Recycle the LCD panel and backlight 134 Chapter 14 Recycling ...

Page 143: ...major components illustrated 23 Computer Setup navigating and selecting 101 restoring factory settings 102 computer specifications 105 connector power 12 connectors service considerations 39 D deleted files restoring 108 114 display assembly illustrated 24 removing 44 61 spare part numbers 24 34 61 display assembly subcomponents illustrated 28 removing 44 61 display bezel illustrated 28 removing 4...

Page 144: ...duct description 1 5 8 removing 54 spare part number 33 microphone product description 2 5 8 minimized image creating 109 minimized image recovery 109 model name 1 4 7 mute light identifying 16 N network jack identifying 12 O operating system 4 7 10 optical drive illustrated 27 29 precautions 40 product description 2 5 8 removing 50 spare part number 35 optical drive cable illustrated 31 optical d...

Page 145: ... identifying 12 RTC battery illustrated 27 removing 90 spare part number 34 Rubber Kit illustrated 30 Rubber Kit spare part number 35 37 38 S Screw Kit spare part number 34 security cable slot identifying 12 security product description 4 6 10 serial number 21 serial number computer 21 service considerations cables 39 connectors 39 plastic parts 39 service door illustrated 30 removing 49 service l...

Page 146: ...nd Restore restoring files 114 Windows key identifying 18 wireless antennas illustrated 29 removing 67 68 spare part number 34 wireless certification label 22 wireless light 16 wireless product description 2 6 9 WLAN antennas identifying 14 WLAN device 22 WLAN label 22 WLAN module illustrated 27 removing 52 spare part number 33 WLAN module identifying 19 workstation guidelines 41 WWAN antennas ide...

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HP 14 TouchSmart, Maintenance And Service Manual

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