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HP 14-ea000 Maintenance And Service Manual Download Page 61

3.

Remove the infrared sensor board cable (2).

Reverse this procedure to install the infrared sensor board cable.

Keyboard

To remove the keyboard, use this procedure and illustration.

Table 5-12

  Keyboard descriptions and part numbers

For use in country/region

Spare part number

For use in country/region

Spare part number

Keyboard with backlight and privacy filter in natural silver finish (includes backlight cable and keyboard cable):

For use in Belgium

M22195-A41

For use in Portugal

M22195-131

For use in Bulgaria

M22195-261

For use in Romania

M22195-271

For use in Canada

M22195-DB1

For use in Russia

M22195-251

For use in the Czech Republic 
and Slovakia

M22195-FL1

For use in Saudi Arabia

M22195-171

For use in Denmark, Finland, and 
Norway

M22195-DH1

For use in Slovenia

M22195-BA1

For use in France

M22195-051

For use in South Korea

M22195-AD1

For use in Germany

M22195-041

For use in Spain

M22195-071

For use in Greece

M22195-151

For use in Switzerland

M22195-BG1

For use in Hungary

M22195-211

For use in Taiwan

M22195-AB1

For use in Israel

M22195-BB1

For use in Thailand

M22195-281

For use in Italy

M22195-061

For use in Turkey

M22195-141

For use in Japan

M22195-291

For use in Ukraine

M22195-BD1

For use in Latin America

M22195-161

For use in the United Kingdom

M22195-031

For use in the Netherlands

M22195-B31

For use in the United States

M22195-001

Keyboard with backlight and privacy filter in nightfall black finish (includes backlight cable and keyboard cable):

For use in Belgium

M22193-A41

For use in Portugal

M22193-131

For use in Bulgaria

M22193-261

For use in Romania

M22193-271

For use in Canada

M22193-DB1

For use in Russia

M22193-251

ENWW

Component replacement procedures

55

Summary of Contents for 14-ea000

Page 1: ...Maintenance and Service Guide SUMMARY This guide provides information about spare parts removal and replacement of parts security backing up and more ...

Page 2: ...ober 2020 Document Part Number M19513 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows 10 is ...

Page 3: ...ous parts 25 4 Removal and replacement procedures preliminary requirements 27 Tools required 27 Service considerations 28 Plastic parts 28 Cables and connectors 28 Drive handling 28 Workstation guidelines 28 Electrostatic discharge information 30 Generating static electricity 30 Preventing electrostatic damage to equipment 31 Personal grounding methods and equipment 31 Grounding the work area 31 R...

Page 4: ...59 6 Using Setup Utility BIOS 61 Starting Setup Utility BIOS 61 Updating Setup Utility BIOS 62 Determining the BIOS version 62 Preparing for a BIOS update 63 Downloading a BIOS update 63 Installing a BIOS update 63 7 Backing up restoring and recovering 65 Backing up information and creating recovery media 66 Using Windows tools for backing up 66 Using the HP Cloud Recovery Download Tool to create ...

Page 5: ...re Diagnostics UEFI settings 69 9 Specifications 71 Computer specifications 71 34 3 cm 15 6 in display specifications 73 Solid state drive specifications SATA 3 73 Solid state drive specifications 74 10 Power cord set requirements 75 Requirements for all countries 75 Requirements for specific countries and regions 75 11 Recycling 79 Index 81 ENWW v ...

Page 6: ...vi ENWW ...

Page 7: ...e AMOLED UWVA DCI P3 100 eDP 1 4 PSR2 ultraslim touchscreen display panel with narrow bezel typical brightness 400 nits 34 3 cm 13 5 in LCD WUXGA 1920 1280 BrightView WLED UWVA sRGB 100 eDP 1 4 PSR2 ultraslim touchscreen display panel with narrow bezel typical brightness 400 nits 34 3 cm 13 5 in LCD WUXGA 1920 1280 antiglare white light emitting diode WLED UWVA sRGB 100 eDP 1 4 PSR touchscreen dis...

Page 8: ...ated one piece fixed HP True Vision HD infrared 720p camera with shutter BANG and OLUFSEN Quad speakers Support for Alexa Support for HP Audio Boost 2 0 Support for HP Far Field Cortana Support for Speaker Swap Support for XiaoWei Wireless Intel Wi Fi 6 AX201 ax 2 2 Bluetooth 5 0 MU MIMO M 2 1216 non vPro 160 MHz MIPI BRI WW with 2 antennas Keyboard pointing devices Standard notebook island style ...

Page 9: ...r Security Integrated fingerprint reader Trusted Platform Module TPM 2 0 discrete Sensors Accelerometer Gyroscope eCompass Accelerometer 2 Ambient light sensor for privacy panel only Color temperature sensor Infrared thermal sensor Operating system Windows 10 Home 64 High End Chinese Market CPPP Windows 10 Home 64 Plus Windows 10 Home 64 Plus Single Language Windows 10 Home 64 Plus Single Language...

Page 10: ...4 Chapter 1 Product description ENWW ...

Page 11: ...onent Description 1 microSD memory card reader Reads optional memory cards that enable you to store manage share or access information To insert a card 1 Hold the card label side up with connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card Press in on the card and then remove it from the memory card re...

Page 12: ...ects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional standalone microphones WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices T...

Page 13: ... computer is off 2 Nano SIM card slot select products only Supports a wireless subscriber identity module SIM card 3 Magnetic pen attachment area Holds an optional pen With the pen tip facing towards you place the flat magnetic side of the pen against the left side of the computer near the display NOTE For more information about the pen see the documentation provided with the pen Touchpad componen...

Page 14: ...xternal mouse 3 Right touchpad button Functions like the right button on an external mouse Button speakers and fingerprint reader Fingerprint readers which enable a fingerprint logon can be located on the touchpad on a side panel of the computer or on the top cover below the keyboard Table 2 4 Button speakers and fingerprint reader and their descriptions Component Description 1 Speakers 2 Produce ...

Page 15: ...e power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 10 seconds to turn off the computer To learn more about your power settings see your power options Right click the Power icon and then select Power Options 3 Fingerprint reader Allows a fingerprint logon to Window...

Page 16: ...f Microphone is on 4 Camera privacy light On The camera is off Off The camera is on 5 Power light On The computer is on Blinking select products only The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unnecessary components Off Depending on your computer model the computer is off in Hibernation or in Sleep Hibernation is the power saving s...

Page 17: ...ressing the Windows key again will close the Start menu 4 Action keys Execute frequently used system functions as defined by the icon symbols on f1 through f12 function keys 5 Fingerprint reader Allows a fingerprint logon to Windows instead of a password logon Touch your finger to the fingerprint reader IMPORTANT To prevent fingerprint logon issues make sure when you register your fingerprint that...

Page 18: ...When the computer is in Hibernation press the button briefly to exit Hibernation IMPORTANT Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 10 seconds to turn off the computer To learn more about your power settings see your power opt...

Page 19: ...on 1 Speakers 2 Produce sound 2 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation ENWW Bottom 13 ...

Page 20: ...14 Chapter 2 Components ENWW ...

Page 21: ...HP continually improves and changes product parts For complete and current information about supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer ENWW Computer major...

Page 22: ... finish typical brightness 1000 nits M22160 001 Antiglare WLED touchscreen display assembly with privacy filter in Poseidon blue finish typical brightness 1000 nits M22162 001 BrightView OLED touchscreen display assembly in natural silver finish typical brightness 400 nits M22155 001 BrightView OLED touchscreen display assembly in nightfall black finish typical brightness 400 nits M22154 001 Brigh...

Page 23: ...ll countries and regions except Japan M22186 001 In Poseidon blue finish for use only in Japan M22187 001 3 Keyboard with backlight and privacy filter in natural silver finish includes backlight cable and keyboard cable For use in Belgium M22195 A41 For use in Bulgaria M22195 261 For use in Canada M22195 DB1 For use in the Czech Republic and Slovakia M22195 FL1 For use in Denmark Finland and Norwa...

Page 24: ...a M22193 FL1 For use in Denmark Finland and Norway M22193 DH1 For use in France M22193 051 For use in Germany M22193 041 For use in Greece M22193 151 For use in Hungary M22193 211 For use in Israel M22193 BB1 For use in Italy M22193 061 For use in Japan M22193 291 For use in Latin America M22193 161 For use in the Netherlands M22193 B31 For use in Portugal M22193 131 For use in Romania M22193 271 ...

Page 25: ... in Hungary M22197 211 For use in Israel M22197 BB1 For use in Italy M22197 061 For use in Japan M22197 291 For use in Latin America M22197 161 For use in the Netherlands M22197 B31 For use in Portugal M22197 131 For use in Romania M22197 271 For use in Russia M22197 251 For use in Saudi Arabia M22197 171 For use in Slovenia M22197 BA1 For use in South Korea M22197 AD1 For use in Spain M22197 071 ...

Page 26: ...gal M22194 131 For use in Romania M22194 271 For use in Russia M22194 251 For use in Saudi Arabia M22194 171 For use in Slovenia M22194 BA1 For use in South Korea M22194 AD1 For use in Spain M22194 071 For use in Switzerland M22194 BG1 For use in Taiwan M22194 AB1 For use in Thailand M22194 281 For use in Turkey M22194 141 For use in Ukraine M22194 BD1 For use in the United Kingdom M22194 031 For ...

Page 27: ... BA1 For use in South Korea M22192 AD1 For use in Spain M22192 071 For use in Switzerland M22192 BG1 For use in Taiwan M22192 AB1 For use in Thailand M22192 281 For use in Turkey M22192 141 For use in Ukraine M22192 BD1 For use in the United Kingdom M22192 031 For use in the United States M22192 001 Keyboard with backlight in Poseidon blue finish includes backlight cable and keyboard cable For use...

Page 28: ... in Turkey M22196 141 For use in Ukraine M22196 BD1 For use in the United Kingdom M22196 031 For use in the United States M22196 001 Keyboard Screw Kit M36389 001 Keyboard Shield Kit M22191 001 4a Fingerprint reader module In natural silver finish M22189 001 In nightfall black finish M22188 001 In Poseidon blue finish M22190 001 4b Fingerprint reader module cable the fingerprint reader module cabl...

Page 29: ...of system memory and the Windows 10 operating system M22178 601 Equipped with an Intel Core i5 1135G7 processor 16 GB of system memory and the Windows 10 operating system M22179 601 Equipped with an Intel Core i5 1135G7 processor 8 GB of system memory and the Windows 10 operating system M22175 601 11a Solid state drive 2 TB M 2 2280 PCIe NVMe 3 4 SS solid state drive with TLC L85358 005 1 TB M 2 2...

Page 30: ...B M 2 2280 PCIe 3 4 SS solid state drive with TLC L85360 005 256 GB M 2 2280 PCIe 3 4 SS solid state drive with TLC L85350 005 1 TB M 2 2280 PCIe 32 GB 3D Xpoint solid state drive L85374 005 512 GB M 2 2280 PCIe 32 GB 3D Xpoint solid state drive L85366 005 256 GB M 2 2280 PCIe 16 GB 3D Xpoint solid state drive L85356 005 Cables To identify the cables use this illustration and table Table 3 3 Cable...

Page 31: ...1 USB Type C to USB Type A cable adapter 833960 001 HP USB External DVD RW Drive 747080 001 Hubs HP Elite USB Type C multiport hub L39572 001 HP USB Type C to USB Type A hub 916838 001 Pens Zenvo natural silver pen with cable L95614 001 Zenvo nightfall black pen with cable L95615 001 HP 34 3 mm 13 5 in dark ash sleeve M10760 001 Power cord C5 1 0 m 3 3 ft premium with sticker For use in Argentina ...

Page 32: ...nued Component Spare part number For use in South Korea L22328 001 For use in Switzerland L22324 001 For use in Taiwan L22329 001 For use in Thailand L22326 001 For use in the United Kingdom L22320 001 Screw Kit M22172 001 26 Chapter 3 Illustrated parts catalog ENWW ...

Page 33: ...to disassemble and reassemble the computer Tools required You need the following tools to complete the removal and replacement procedures Tweezers Case utility tool or similar thin nonmarking plastic tool Flat bladed screwdriver Magnetic Phillips P0 and P1 screwdrivers Suction cups ENWW Tools required 27 ...

Page 34: ...ives are fragile components Handle them with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are dis...

Page 35: ...tact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene foam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before...

Page 36: ...l grounding methods and equipment on page 31 Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container Generating static electricity Follow these static electricity guidelines Different activities generate different amounts of static electricity Static electricity increases as humidity decreases ...

Page 37: ...per ground a strap must be worn snug against bare skin The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation Heel straps Toe straps Boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use them on both feet with a maximum of 1 MΩ 10 resistanc...

Page 38: ...footwear straps providing 1 MΩ 10 resistance Material handling packages Conductive plastic bags Conductive plastic tubes Conductive tote boxes Opaque shielding bags Transparent metallized shielding bags Transparent shielding tubes Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe...

Page 39: ... conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges ENWW Packaging and transporting guidelines 33 ...

Page 40: ...34 Chapter 4 Removal and replacement procedures preliminary requirements ENWW ...

Page 41: ...vice provider parts IMPORTANT Components described in this chapter should be accessed only by an authorized service provider Accessing these parts can damage the computer or void the warranty NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer ENWW 35 ...

Page 42: ...parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions You must remove replace or loosen as many as 64 screws when you service the parts described in this chapter Make special note of each screw size and location during removal and replacement 36 Chapter 5 Removal and replacement procedures for authorized service provider parts...

Page 43: ...r for disassembly Preparation for disassembly on page 37 Remove the bottom cover 1 Close the computer and position it upside down with the front toward you 2 Remove the rear rubber foot strip 1 The rear rubber foot strip is available using the following spare part numbers M22169 001 In natural silver finish M22168 001 In nightfall black finish M22170 001 In Poseidon blue finish 3 Remove the four P...

Page 44: ...ery Do not cause an external puncture or rupture to the battery They can cause a short inside the battery which can result in battery thermal runaway Do not handle or touch the battery enclosure with sharp objects such as tweezers or pliers which might puncture the battery Do not compress or squeeze the battery case with tools or heavy objects stacked on top of the case These actions can apply und...

Page 45: ... work or shut down the computer through Windows before you remove the battery Remove the battery 1 Disconnect the battery cable 1 from the system board 2 Remove the six Phillips M2 0 2 0 screws 2 that secure the battery to the top cover 3 Remove the battery 3 To insert the battery reverse the removal procedures Speakers To remove the front speakers use this procedure and illustration Table 5 3 Fro...

Page 46: ...state drive To remove the solid state drive use this procedure and illustration Table 5 4 Solid state drive description and part numbers Description Spare part number 1 TB M 2 2280 PCIe NVMe 3 4 SS solid state drive with TLC L85348 005 1 TB M 2 2280 PCIe NVMe value solid state drive L85370 005 512 GB M 2 2280 PCIe NVMe 3 4 SS solid state drive with TLC L85360 005 512 GB M 2 2280 PCIe NVMe value so...

Page 47: ... on page 37 3 Disconnect the battery cable from the system board see Battery on page 38 Remove the solid state drive 1 Use the notch 1 in the side of the solid state drive shield to remove the shield 2 2 Remove the solid state drive by sliding it away from the slot at an angle Reverse this procedure to install the solid state drive ENWW Component replacement procedures 41 ...

Page 48: ... in natural silver finish typical brightness 400 nits M22158 001 BrightView WLED touchscreen display assembly in nightfall black finish typical brightness 400 nits M22157 001 BrightView WLED touchscreen display assembly in Poseidon blue finish typical brightness 400 nits M22159 001 Before removing the display assembly follow these steps 1 Prepare the computer for disassembly Preparation for disass...

Page 49: ...e top cover 8 Remove the four Phillips M2 5 4 8 screws that secure the display assembly to the top cover 9 Swing the top edge of the display assembly 1 away from the top cover The top cover disengages from the display assembly hinges ENWW Component replacement procedures 43 ...

Page 50: ...uter for disassembly Preparation for disassembly on page 37 2 Remove the bottom cover Bottom cover on page 37 3 Remove the battery see Battery on page 38 Remove the touchpad cable 1 Release the ZIF connector 1 to which the touchpad cable is connected and then disconnect the touchpad cable from the system board 2 Release the ZIF connector 2 to which the touchpad cable is connected and then disconne...

Page 51: ...s Description Spare part number Touchpad In natural silver finish M22166 001 In nightfall black finish M22165 001 In Poseidon blue finish M22167 001 NOTE The touchpad spare part kit does not include the touchpad cable The touchpad cable is available using spare part number M22152 001 Before removing the touchpad follow these steps 1 Prepare the computer for disassembly Preparation for disassembly ...

Page 52: ...ers Description Spare part number The system board spare part kit includes the processor a graphics subsystem with UMA memory and replacement thermal material Equipped with an Intel Core i7 1165G7 processor 16 GB of system memory and the Windows 10 operating system for use only on computer models equipped with an OLED display assembly M22177 601 Equipped with an Intel Core i7 1165G7 processor 16 G...

Page 53: ...The heat sink shield is included in the Fan Shield Kit spare part number M22153 001 2 Disconnect the rear speaker cables 2 locations 2 from the system board 3 Disconnect the webcam microphone module cable 3 from the system board 4 Remove the WLAN module shield 4 The WLAN module shield is included in the Fan Shield Kit spare part number M22153 001 5 Disconnect the following cables from the system b...

Page 54: ... screws 2 that secure the system board to the top cover 9 Lift the front edge of the system board 1 until it rests at an angle NOTE When removing the system board be sure that the infrared system board cable 2 routes cleanly through the opening in the system board NOTE When removing the system board be sure that the USB Typc C connector 3 releases cleanly from the opening in the top cover 48 Chapt...

Page 55: ...ED display assembly M22180 001 Before removing the fan heat sink assembly follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 37 2 Remove the bottom cover Bottom cover on page 37 3 Remove the battery see Battery on page 38 4 Remove the system board see System board on page 46 Remove the fan heat sink assembly 1 Remove the fan shields 2 locations 1 that sec...

Page 56: ... Reverse this procedure to install the fan heat sink assembly Connector board cable To remove the connector board cable use this procedure and illustration The connector board cable is available using spare part number M22150 001 Before removing the connector board cable follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 37 2 Remove the bottom cover Botto...

Page 57: ...dure and illustration Table 5 9 Connector board description and part number Description Spare part number Connector board M22163 001 NOTE The connector board spare part kit does not include the connector board cable The connector board cable is available usiung spare part number M22150 001 Before removing the connector board follow these steps 1 Prepare the computer for disassembly Preparation for...

Page 58: ...includes rear left and right rear speakers cables and four rubber isolators M22173 001 Before removing the rear speakers follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 37 2 Remove the bottom cover Bottom cover on page 37 3 Remove the battery see Battery on page 38 4 Remove the system board see System board on page 46 Remove the rear speakers 1 Remove ...

Page 59: ...red sensor board cable The infrared sensor board cable is available using spare part number M22151 001 Before removing the infrared sensor board follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 37 2 Remove the bottom cover Bottom cover on page 37 3 Remove the battery see Battery on page 38 4 Remove the system board see System board on page 46 Remove the...

Page 60: ...bly on page 37 2 Remove the bottom cover Bottom cover on page 37 and then remove the following components 1 Battery see Battery on page 38 2 System board see System board on page 46 3 Infrared sensor board see Infrared sensor board on page 53 Remove the infrared sensor board cable 1 Turn the infrared sensor board right side up with the cable away from you 2 Release the ZIF connector 1 to which the...

Page 61: ... DH1 For use in Slovenia M22195 BA1 For use in France M22195 051 For use in South Korea M22195 AD1 For use in Germany M22195 041 For use in Spain M22195 071 For use in Greece M22195 151 For use in Switzerland M22195 BG1 For use in Hungary M22195 211 For use in Taiwan M22195 AB1 For use in Israel M22195 BB1 For use in Thailand M22195 281 For use in Italy M22195 061 For use in Turkey M22195 141 For ...

Page 62: ...7 261 For use in Romania M22197 271 For use in Canada M22197 DB1 For use in Russia M22197 251 For use in the Czech Republic and Slovakia M22197 FL1 For use in Saudi Arabia M22197 171 For use in Denmark Finland and Norway M22197 DH1 For use in Slovenia M22197 BA1 For use in France M22197 051 For use in South Korea M22197 AD1 For use in Germany M22197 041 For use in Spain M22197 071 For use in Greec...

Page 63: ...r use in Russia M22192 251 For use in the Czech Republic and Slovakia M22192 FL1 For use in Saudi Arabia M22192 171 For use in Denmark Finland and Norway M22192 DH1 For use in Slovenia M22192 BA1 For use in France M22192 051 For use in South Korea M22192 AD1 For use in Germany M22192 041 For use in Spain M22192 071 For use in Greece M22192 151 For use in Switzerland M22192 BG1 For use in Hungary M...

Page 64: ... M22196 BD1 For use in Latin America M22196 161 For use in the United Kingdom M22196 031 For use in the Netherlands M22196 B31 For use in the United States M22196 001 1 Prepare the computer for disassembly Preparation for disassembly on page 37 2 Remove the bottom cover Bottom cover on page 37 3 Remove the battery see Battery on page 38 4 Remove the system board see System board on page 46 Remove ...

Page 65: ...de the fingerprint reader module cable The fingerprint reader module cable is not available as a spare part component Before removing the fingerprint reader module follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 37 2 Remove the bottom cover Bottom cover on page 37 and then remove the following components 1 Battery see Battery on page 38 2 System board ...

Page 66: ...2 Remove the fingerprint reader module 2 Reverse this procedure to install the fingerprint reader module 60 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW ...

Page 67: ... and extended memory NOTE To start Setup Utility on convertible computers your computer must be in notebook mode and you must use the keyboard attached to your notebook Starting Setup Utility BIOS You have several ways to access the Setup Utility BIOS IMPORTANT Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Turn on or restart the ...

Page 68: ...e BIOS version information also known as ROM date and System BIOS use one of these options HP Support Assistant 1 Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar 2 Select My notebook and then select Specifications Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 61 2 Select Main...

Page 69: ...elect the HP Support Assistant app or Select the question mark icon in the taskbar 2 Select Updates and then select Check for updates and messages 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note ...

Page 70: ...e exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive 64 Chapter 6 Using Setup Utility BIOS ENWW ...

Page 71: ... to its factory state Performing these standard procedures can return your computer to a working state faster IMPORTANT If you will be performing recovery procedures on a tablet the tablet battery must be at least 70 charged before you start the recovery process IMPORTANT For a tablet with a detachable keyboard connect the tablet to the keyboard base before beginning any recovery process ENWW 65 ...

Page 72: ...se the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive For details Go to http www hp com support search for HP Cloud Recovery and then select the result that matches the type of computer that you have NOTE If you cannot create recovery media yourself contact support to obtain recovery discs Go to http www hp com support select your country or region and th...

Page 73: ...rs to complete and leave no information on your computer It is the safest way to reset your computer before you recycle it 3 Recover using HP Recovery media For more information see Recovering using HP Recovery media on page 67 For more information about the first two methods see the Get Help app Select the Start button select the Get Help app and then enter the task you want to perform NOTE You m...

Page 74: ...ds attached turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards turn on or restart the tablet quickly press and hold the volume up button and then select f9 or Turn on or restart the tablet quickly press and hold the volume down button and then select f9 3 Select the optical drive or USB flash drive from which you want to boo...

Page 75: ...Remote HP PC Hardware Diagnostics setting in Computer Setup BIOS you can perform several customizations Set a schedule for running diagnostics unattended You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics Set the location for downloading the diagnostic tools This feature provides access to the tools from the HP website or from a se...

Page 76: ...Make your customization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts 70 Chapter 8 Using HP PC Hardware Diagnostics ENWW ...

Page 77: ...omputer the computer dimensions and weights as well as input power ratings and operating specifications provide helpful information Table 9 1 Computer specifications Metric U S Dimensions Width 29 8 cm 11 7 in Depth 22 0 cm 8 7 in Height front to back 1 7 cm 0 7 in Weight varies by computer configuration and components 1 4 kg 3 1 lb Input power ENWW Computer specifications 71 ...

Page 78: ...C 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W 19 5 V dc 4 62 A 90 W 19 5 V dc 6 15 A 120 W 19 5 V dc 6 9 A 135 W 19 5 V dc 7 70 A 150 W 19 5 V dc 10 3 A 200 W 19 5 V dc 11 8 A 230 W 19 5 V dc 16 92 A 330 W 19 5 V dc 3 33 A 65 W 19 5 V dc 4 62 A 90 W 19 5 V dc 7 70 A 150 W 19 5 V dc 10 3 A 200 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity ...

Page 79: ...SATA 3 This section provides specifications for your solid state drive Table 9 3 Solid state drive specifications 256 GB Dimensions Height 1 35 mm Weight 10 g Interface type SATA 3 Ready time maximum to not busy 1 0 ms Access times logical 0 1 ms Transfer rate up to 540 MB s Total logical sectors 234 441 648 Operating temperature 0 C to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to har...

Page 80: ...ial read up to 2150 MB s up to 2150 MB s up to 2150 MB s Random read Up to 300 000 IOPs Up to 300 000 IOPs Up to 300 000 IOPs Sequential write up to 1550 MB s up to 1550 MB s up to 1550 MB s Random write Up to 100 000 IOPs Up to 100 000 IOPs Up to 100 000 IOPs Total logical sectors 468 883 296 1 000 215 216 1 500 336 388 Operating temperature 0 C to 70 C 32 F to 158 F 1 GB 1 billion bytes when ref...

Page 81: ... no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 V ac or 250 V ac as required by the power system of each country or region The appliance coupler must meet the...

Page 82: ... France UTE 1 Germany VDE 1 India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 76 Chapter 10 Power cord set requirements ENWW ...

Page 83: ...CTF 3 conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conduct...

Page 84: ...78 Chapter 10 Power cord set requirements ENWW ...

Page 85: ...battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at http www hp com recycle ENWW 79 ...

Page 86: ...80 Chapter 11 Recycling ENWW ...

Page 87: ...assembly illustrated 23 removal 49 spare part numbers 23 49 fingerprint reader module removal 59 spare part numbers 59 foot strip spare part numbers 37 front speakers removal 39 spare part number 39 G grounding methods 27 30 31 guidelines packaging 27 32 transporting 27 32 workstation 27 28 H hard drive specifications 71 hot keys break 5 insert 5 pause 5 programming query 5 scroll lock 5 hotkeys u...

Page 88: ...ht side components 5 rubber foot removal 37 Rubber Foot Kit spare part numbers 37 S serial number computer 5 service labels locating 5 solid state drive removal 40 spare part numbers 24 40 specifications 73 74 speakers removal 39 52 spare part numbers 39 52 special keys identifying 11 using 11 specifications computer 71 display 71 73 hard drive 71 solid state drive 73 74 static electricity 27 30 s...

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