HP Enterprise ProLiant DL380 Maintenance And Service Manual Download Page 81

Page: 81 / 134

Troubleshooting

Troubleshooting resources

Troubleshooting resources are available for HPE Gen10 server products in the following documents:

•

Troubleshooting Guide for HPE ProLiant Gen10 servers

provides procedures for resolving common

problems and comprehensive courses of action for fault isolation and identification, issue resolution, and
software maintenance.

•

Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy

provides a list of error messages

and information to assist with interpreting and resolving error messages.

•

Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen 10 and HPE
Synergy

provides IML messages and associated troubleshooting information to resolve critical and

cautionary IML events.

To access the troubleshooting resources, see the Hewlett Packard Enterprise Information Library (

http://

www.hpe.com/info/gen10-troubleshooting

Troubleshooting

Summary of Contents for ProLiant DL380

Page 1: ...uly 2017 Edition 1 Abstract This document is for the person who installs administers and troubleshoots servers and storage systems Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels ...

Page 2: ...for possession use or copying Consistent with FAR 12 211 and 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license Links to third party websites take you outside the Hewlett Packard Enterprise website Hewlett Packard Enterprise has no control over and is not responsib...

Page 3: ... part 16 Server options 16 Drive spare parts 18 Fan spare parts 21 Backplane board spare parts 22 Chassis Intrusion Detection Switch spare part 22 GPU options spare parts 22 Rear serial port interface spare part 22 HPE 12Gb DL380 Gen10 SAS Expander Card spare part 23 HPE Smart Storage Battery spare parts 23 Power module spare parts 23 LFF I O UID spare parts 23 HPE Trusted Platform Module 2 0 spar...

Page 4: ...8 SFF drive cage 58 Removing and replacing the 8 SFF drive backplane 59 Removing and replacing the 2 SFF front drive cage 59 Removing and replacing the 2 SFF rear drive bay and riser cage 60 Removing and replacing the 2 SFF drive cage 61 Removing and replacing the 2 SFF rear drive backplane 62 Removing and replacing a 4 LFF midplane cage 63 Removing and replacing a three bay LFF rear drive cage 64...

Page 5: ... and LEDs 102 Fan bay numbering 103 Drive box identification 104 Drive bay numbering 105 Drive bay numbering Smart Array controller 105 Drive bay numbering SAS expander 107 Drive bay numbering NVMe drives 109 uFF drive bay numbering 110 Cabling 111 HPE ProLiant Gen10 DL Servers Storage Cabling Guidelines 111 Cabling diagrams 111 Cable routing Front 2SFF drive option for SFF 113 Cable routing Front...

Page 6: ...er Supply 126 HPE 800W Flex Slot Platinum Hot plug Power Supply 127 HPE 800W Flex Slot Titanium Plus Hot plug Power Supply 128 HPE 800W Flex Slot Universal Hot plug Power Supply 129 HPE 800W Flex Slot 48VDC Hot plug Power Supply 130 HPE 1600W Flex Slot Platinum Hot Plug Power Supply 131 Acronyms and abbreviations 132 Documentation feedback 134 6 Contents ...

Page 7: ... 8 2 Access panel spare parts on page 8 3 Tertiary PCI riser cage spare part on page 8 4 Primary and secondary PCI riser cage spare part on page 8 5 Chassis ears spare parts on page 8 6 Fan cage spare part on page 9 7 2U bezel spare part on page 9 8 Rail kit spare parts on page 9 9 Miscellaneous blanks kits spare parts on page 9 Front miscellaneous blanks kit spare parts on page 9 Rear miscellaneo...

Page 8: ...r Air baffle 875054 001 Access panel spare parts Customer self repair on page 25 mandatory Description Spare part number Access panel SFF model 875052 001 Access panel LFF model 875053 001 Tertiary PCI riser cage spare part Customer self repair on page 25 optional Description Spare part number Tertiary PCI riser cage 875057 001 Primary and secondary PCI riser cage spare part Customer self repair o...

Page 9: ...mer self repair on page 25 mandatory Description Spare part number SFF 2U easy install rail kit 744114 001 LFF 2U easy install rail kit 744115 001 2U cable management arm 744116 001 Miscellaneous blanks kits spare parts Front miscellaneous blanks kit spare parts Customer self repair on page 25 mandatory Description Spare part number Front miscellaneous blanks kit 875069 001 2 SFF Flex Bay hard dri...

Page 10: ...ssembly Fan blank Smart Storage Battery latch and PCIe retainer kit spare parts Customer self repair on page 25 mandatory Description Spare part number Fan blank Smart Storage Battery latch and PCIe retainer kit 875066 001 Smart Storage Battery latch PCIe GPU retainer assembly Tertiary PCI riser cage retainer assembly Fan blank 2 Optical drive blank spare part Customer self repair on page 25 manda...

Page 11: ...re parts on page 13 3 Heatsink spare parts on page 14 4 Power supply spare parts on page 14 5 Controller spare parts on page 14 Smart Array controller spare parts on page 14 Host bus adapter spare parts on page 15 Converged network adapter spare parts on page 15 6 PCI riser board spare parts on page 15 7 FlexibleLOM adapter spare parts on page 16 8 System board spare part on page 16 9 System batte...

Page 12: ...104 processor 875709 001 1 75 GHz Intel Xeon B 3106 processor 875710 001 41XX processor spare parts Customer self repair on page 25 no Description Spare part number 1 8 GHz Intel Xeon S 4108 processor 875712 001 2 1 GHz Intel Xeon S 4110 processor 875711 001 2 6 GHz Intel Xeon S 4112 processor 875714 001 2 2 GHz Intel Xeon S 4114 processor 875713 001 2 1 GHz Intel Xeon S 4116 processor 875716 001 ...

Page 13: ...085 001 2 4 GHz Intel Xeon G 6148 processor 874732 001 2 7 GHz Intel Xeon G 6150 processor 874731 001 2 1 GHz Intel Xeon G 6152 processor 874730 001 3 0 GHz Intel Xeon G 6154 processor 875727 001 81xx processor spare parts Customer self repair on page 25 no Description Spare part number 2 0 GHz Intel Xeon G 8153 processor 875728 001 3 6 GHz Intel Xeon G 8156 processor 875732 001 3 0 GHz Intel Xeon...

Page 14: ...e part number 800 W Flex Slot DC 277V 866727 001 800 W Flex Slot 480VDC 866728 001 500 W Flex Slot Platinum 866729 001 800 W Flex Slot Platinum 866730 001 800 W Flex Slot HE T 866793 001 1600 W Flex Slot Platinum 863373 001 Controller spare parts Smart Array controller spare parts Customer self repair on page 25 mandatory Description Spare part number HPE Smart Array E208i a Controller 836259 001 ...

Page 15: ... 697890 001 HPE StoreFabric 84Q 4p 8Gb FC HBA 853009 001 HPE SN1100Q 16Gb 1p FC HBA 863010 001 HPE SN1100Q 16Gb 2p FC HBA 853011 001 Converged network adapter spare parts Customer self repair on page 25 mandatory Description Spare part number HPE CN1100R 2P Converged Network Adapter 706801 001 HPE StoreFabric CN1100R T 10Gb Converged Network Adapter 872605 001 HPE StoreFabric CN1200E 10Gb Converge...

Page 16: ...ter 764737 001 HPE InfiniBand FDR EN 40Gb 2 port 544 QSFP Adapter 764736 001 System board spare part Customer self repair on page 25 optional Description Spare part number System board DL380 875073 001 System board DL388 875074 001 System battery spare part Customer self repair on page 25 mandatory Description Spare part number System battery 319603 001 Server options Hewlett Packard Enterprise co...

Page 17: ...page 20 2 Fan spare parts on page 21 3 Backplane board spare parts on page 22 4 Chassis Intrusion Detection Switch spare part on page 22 5 Rear serial port interface spare part on page 22 6 GPU options spare parts on page 22 7 HPE 12Gb DL380 Gen10 SAS Expander Card spare part on page 23 8 HPE Smart Storage Battery spare parts on page 23 9 Power module spare parts on page 23 10 LFF I O UID spare pa...

Page 18: ...HDD 765868 001 1TB SATA 7 2K SFF SC DS HDD 656108 001 2TB SAS 7 2K SFF SC 512e DS HDD 765873 001 2TB SAS 12G 7 2K LFF SC DS HDD 872744 001 2TB SAS 7 2K LFF SC HDD 819078 001 2TB SATA 7 2K 6G LFF SC DS HDD 872771 001 2TB SATA 7 2K LFF SC HDD 862126 001 2TB SATA 7 2K SFF SC 512e DS HDD 765869 001 3TB SATA 7 2K LFF SC DS HDD 862129 001 3TB SAS 7 2K LFF SC DS HDD 846614 001 4TB SAS 7 2K LFF SC 512e DS...

Page 19: ...B SAS 10K SFF SC HDD 781578 001 1 2TB SAS 10K SFF SC DS HDD 872737 001 1 8TB SAS 10K SFF SC 512e DS HDD 872738 001 1 8TB SAS 10K SFF SC 512e HDD 791055 001 300GB SAS 15K SFF SC HDD 759546 001 300GB SAS 15K SFF SC DS HDD 870792 001 450GB SAS 15K SFF SC HDD 759547 001 600GB SAS 15K SFF SC DS HDD 870794 001 600GB SAS 15K SFF SC 512e DS HDD 870797 001 600GB SAS 15K SFF SC HDD 759548 001 600GB SAS 15K ...

Page 20: ...B SATA RI uFF Dual M 2 Kit 831995 001 120GB SATA RI uFF M 2 Kit 781565 001 340GB SATA RI uFF Dual M 2 Kit 781566 001 340GB SATA RI uFF M 2 Kit 781566 001 Solid state drive SAS spare parts Customer self repair on page 25 mandatory Description Spare part number 400GB SAS MU SFF SC SSD 822784 001 480GB SAS RI SFF SC SSD 817047 001 800GB SAS MU SFF SC SSD 822786 001 960GB SAS RI SFF SC SSD 817049 001 ...

Page 21: ...D 869578 001 800GB SATA 6G WI SFF SC DS SSD 872514 001 800GB SATA 6G WI LFF SCC DS SSD 872515 001 800GB SATA WI SFF SC SSD 805389 001 800GB SATA WI LFF SCC SSD 805390 001 960GB SATA 6G RI SFF SC DS SSD 868928 001 960GB SATA 6G RI SFF SC DS SSD 869580 001 960GB SATA 6G MU SFF SC DS SSD 872520 001 960GB SATA 6G MU LFF SCC DS SSD 872521 001 1 2TB SATA WI SFF SC SSD 805391 001 1 2TB SATA WI LFF SCC SS...

Page 22: ... Detection Switch spare part Customer self repair on page 25 mandatory Description Spare part number Chassis Intrusion Detection Switch 878412 001 GPU options spare parts Customer self repair on page 25 optional Description Spare part number HPE NVIDIA Tesla P4 8GB Module 872321 001 NVIDIA Quadro P4000 GPU 871970 001 HPE NVIDIA Quadro P2000 GPU 871969 001 HPE NVIDIA Quadro P6000 24GB GPU 871968 00...

Page 23: ...1264 001 Power module spare parts Customer self repair on page 25 mandatory Description Spare part number Power module without SID 875077 001 Power SID module 875063 001 LFF power optical drive module 875079 001 LFF I O UID spare parts Customer self repair optional Description Spare part number LFF I O UID 875088 001 HPE Trusted Platform Module 2 0 spare part Customer self repair on page 25 no Des...

Page 24: ...s kit 875092 001 HPE Smart Array type a controller to 12G SAS expander cable kit 875093 001 Expander Host Controller Cable Set 784629 001 MIni SAS to 12G SAS expander cable kit 875094 001 Data cables kit 875095 001 DVD SATA cable 784623 001 Power cables kit 875096 001 GPU cables kit 875097 001 Thermal grease spare parts Customer self repair on page 25 no Description Spare part number 2 0g thermal ...

Page 25: ... within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in Hewlett Packard Enterprise billing you for the replacement With a customer self repair Hewlett Packard Enterprise will pay all shipping and part return costs and determine the courie...

Page 26: ... Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fase di diagnostica Hewlett Packard Enterprise o un centro di servizi o di assistenza Hewlett Packard Enterprise identifica il guasto come riparabile mediante un ricambio CSR Hewlett Packard Enterprise lo spedirà direttamente al cliente per la sostituzione...

Page 27: ...en muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet CSR Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar Wenn Sie Hilfe ...

Page 28: ...entes CSR Hewlett Packard Enterprise especificará si los componentes defectuosos deberán devolverse a Hewlett Packard Enterprise En aquellos casos en los que sea necesario devolver algún componente a Hewlett Packard Enterprise deberá hacerlo en el periodo de tiempo especificado normalmente cinco días laborables Los componentes defectuosos deberán devolverse con toda la documentación relacionada y ...

Page 29: ...eretourneerde onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier transportonderneming hiervoor wordt gebruikt Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van Hewlett Packard Enterprise Informatie over Service Partners vindt u op de Hewlett Packard Enterprise website Garantieservice Parts Only Het is mogelijk dat de Hewlett Pack...

Page 30: ...o correspondente no material de transporte fornecido Caso não o faça a Hewlett Packard Enterprise poderá cobrar a reposição Para as peças de reparo feito pelo cliente a Hewlett Packard Enterprise paga todas as despesas de transporte e de devolução da peça e determina a transportadora serviço postal a ser utilizado Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett...

Page 31: ...Customer self repair 31 ...

Page 32: ...32 Customer self repair ...

Page 33: ...Customer self repair 33 ...

Page 34: ...34 Customer self repair ...

Page 35: ...r containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Symbols on equipment The following symbols might be found on the equipment to indicate the presence of potentially hazardous conditions This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qualified person...

Page 36: ... to the equipment Do not attempt to service any parts of the equipment other than those specified in the following procedure Any other activities may require that you shut down the server and remove the power cord Installation and maintenance of this product must be performed by individuals who are knowledgeable about the procedures precautions and hazards associated with the product WARNING To re...

Page 37: ...ber Extend the server from the rack WARNING To reduce the risk of personal injury or equipment damage be sure that the rack is adequately stabilized before extending a component from the rack 1 Pull down the quick release levers on each side of the server 2 Extend the server from the rack 3 After performing the installation or maintenance procedure slide the server back into the rack and then pres...

Page 38: ...nel Releasing the cable management arm Release the cable management arm and then swing the arm away from the rack Accessing the Systems Insight Display The Systems Insight Display is only supported on SFF models To access a Systems Insight Display use the following procedure Procedure 1 Press and release the panel 2 After the display fully ejects rotate the display to view the LEDs 38 Access the p...

Page 39: ...nel to the rear of the chassis and remove the access panel Release the full length expansion board retainer Procedure 1 Power down the server Power down the server on page 36 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Extend the server from the rack on page 37 Remove th...

Page 40: ... with either a component or a blank Procedure 1 Remove the drive blank 2 To replace the blank slide the blank into the bay until it locks into place Removing and replacing drives Removing and replacing a hot plug drive CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 40 Removing and replacing a drive b...

Page 41: ...c flow Procedure 1 Back up all server data 2 Observe the LED status of the drive and determine if it can be removed 3 Remove the drive a Push the Power button The Do Not Remove button illuminates and flashes b Wait until the flashing stops and the Do Not Remove button is no longer illuminated c Push the Do Not Remove button and then remove the drive Removing and replacing an M 2 SSD Procedure 1 Po...

Page 42: ...oving and replacing the hot plug fan Procedure 1 Extend the server from the rack Extend the server from the rack on page 37 2 Remove the access panel Remove the access panel on page 39 CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage IMPORTANT...

Page 43: ...ower supply CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank Procedure 1 Power down the server Power down the server on page 36 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Removing and replacing a power supply blank 43 ...

Page 44: ...r proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open Procedure 1 Power down the server Power down the server on page 36 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do...

Page 45: ...rom the server 3 Disconnect any external cables that are connected to the expansion board 4 Do one of the following Extend the server from the rack Extend the server from the rack on page 37 Remove the server from the rack Remove the server from the rack on page 37 5 Remove the access panel Remove the access panel on page 39 6 Disconnect any internal cables that are connected to the expansion boar...

Page 46: ...Disconnect each power cord from the server 3 Disconnect any external cables that are connected to the expansion board 4 Do one of the following Extend the server from the rack Extend the server from the rack on page 37 Remove the server from the rack Remove the server from the rack on page 37 5 Remove the access panel Remove the access panel on page 39 6 Disconnect any internal cables that are con...

Page 47: ...the server Power down the server on page 36 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Extend the server from the rack on page 37 Remove the server from the rack Remove the server from the rack on page 37 4 Remove the access panel Remove the access panel on page 39 5 Re...

Page 48: ...ll power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Extend the server from the rack on page 37 Remove the server from the rack Remove the server from the rack on page 37 4 Remove the access panel Remove the access panel on page 39 48 Removing and replacing the PCIe riser board ...

Page 49: ...iser cage Primary or secondary PCIe riser cage Removing and replacing the primary or secondary PCIe riser cages on page 45 Tertiary PCIe riser cage Removing and replacing the tertiary PCIe riser cage on page 46 7 Remove any expansion boards from the PCIe riser cage 8 Remove the PCIe riser board Primary secondary riser cage Tertiary riser cage Removal and replacement procedures 49 ...

Page 50: ... minimize the amount of time the access panel is open Procedure 1 Power down the server Power down the server on page 36 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Extend the server from the rack on page 37 Remove the server from the rack Remove the server from the rack...

Page 51: ...les that are connected to the expansion board 4 Do one of the following Extend the server from the rack Extend the server from the rack on page 37 Remove the server from the rack Remove the server from the rack on page 37 5 Remove the access panel Remove the access panel on page 39 6 Disconnect any internal cables that are connected to the expansion board 7 If any full length expansion boards are ...

Page 52: ...e following Extend the server from the rack Extend the server from the rack on page 37 Remove the server from the rack Remove the server from the rack on page 37 4 Remove the access panel Remove the access panel on page 39 5 Remove the fan cage CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow an...

Page 53: ...the server 3 Disconnect the LAN segment cables 4 Do one of the following Extend the server from the rack Extend the server from the rack on page 37 Remove the server from the rack Remove the server from the rack on page 37 5 Remove the FlexibleLOM To replace the component reverse the removal procedure Removing and replacing the small form factor universal media bay Procedure 1 Power down the serve...

Page 54: ...e server Power down the server on page 36 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Extend the server from the rack on page 37 Remove the server from the rack Remove the server from the rack on page 37 4 Remove the access panel Remove the access panel on page 39 5 Remo...

Page 55: ...the server from the rack Extend the server from the rack on page 37 Remove the server from the rack Remove the server from the rack on page 37 4 Remove the access panel Remove the access panel on page 39 5 Remove the fan cage Removing and replacing the fan cage on page 52 6 Disconnect all cables from the SFF universal media bay 7 Remove the SFF universal media bay Removing and replacing the small ...

Page 56: ...ical drive bracket for use with the replacement optical drive 10 Before replacing the component install the optical drive bracket retained from the optical drive you are replacing 56 Removal and replacement procedures ...

Page 57: ...Extend the server from the rack Extend the server from the rack on page 37 Remove the server from the rack Remove the server from the rack on page 37 4 Remove the access panel Remove the access panel on page 39 5 Remove the fan cage Removing and replacing the fan cage on page 52 6 Disconnect all cables from the LFF power switch module 7 Remove the LFF power switch module Removing and replacing the...

Page 58: ...end the server from the rack Extend the server from the rack on page 37 Remove the server from the rack Remove the server from the rack on page 37 4 Remove the access panel Remove the access panel on page 39 5 Remove all drives Removing and replacing drives on page 40 6 Remove the fan cage Removing and replacing the fan cage on page 52 7 Disconnect all cables from the drive backplane 8 Remove the ...

Page 59: ... 8 SFF drive cage Removing and replacing the 8 SFF drive cage on page 58 8 Remove the drive backplane To replace the component reverse the removal procedure Removing and replacing the 2 SFF front drive cage Procedure 1 Power down the server Power down the server on page 36 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of...

Page 60: ... each power cord from the server 3 Do one of the following Extend the server from the rack Extend the server from the rack on page 37 Remove the server from the rack Remove the server from the rack on page 37 4 Remove the access panel Remove the access panel on page 39 5 Remove all drives Removing and replacing drives on page 40 6 Disconnect all cables from the drive backplane 7 Remove the drive c...

Page 61: ... each power cord from the server 3 Do one of the following Extend the server from the rack Extend the server from the rack on page 37 Remove the server from the rack Remove the server from the rack on page 37 4 Remove the access panel Remove the access panel on page 39 5 Remove all drives Removing and replacing drives on page 40 6 Disconnect all cables from the drive backplane 7 Remove the drive c...

Page 62: ... Extend the server from the rack Extend the server from the rack on page 37 Remove the server from the rack Remove the server from the rack on page 37 4 Remove the access panel Remove the access panel on page 39 5 Remove the fan cage Removing and replacing the fan cage on page 52 6 Remove all drives Removing and replacing drives on page 40 7 Remove the 2 SFF rear drive cage Removing and replacing ...

Page 63: ...page 37 4 Remove the access panel Remove the access panel on page 39 5 If installed remove all riser cages Primary or secondary PCIe riser cage Removing and replacing the primary or secondary PCIe riser cages on page 45 Tertiary PCIe riser cage Removing and replacing the tertiary PCIe riser cage on page 46 6 Disconnect the power and cables from the drive cage 7 Raise the blue tabs on the drive tra...

Page 64: ...r 3 Do one of the following Extend the server from the rack Extend the server from the rack on page 37 Remove the server from the rack Remove the server from the rack on page 37 4 Remove the access panel Remove the access panel on page 39 5 Remove all drives Removing and replacing drives on page 40 6 Remove the drive cage To replace the component reverse the removal procedure 64 Removing and repla...

Page 65: ...d the LFF backplane assembly 8 Remove the LFF backplane assembly To replace the component reverse the removal procedure Removing and replacing a front LFF drive backplane Procedure 1 Power down the server Power down the server on page 36 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server fro...

Page 66: ...r a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Extend the server from the rack on page 37 Remove the server from the rack Remove the server from the rack on page 37 4 Remove the access panel Remove the access panel on page 39 5 Remove the fan cage Removing and replacing the fan cage on page...

Page 67: ...t each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Extend the server from the rack on page 37 Remove the server from the rack Remove the server from the rack on page 37 4 Remove the access panel Remove the access panel on page 39 5 Using a T 10 Torx screwdriver remove the screws securing the serial port The...

Page 68: ...onnect each power cord from the server 3 Do one of the following Extend the server from the rack Extend the server from the rack on page 37 Remove the server from the rack Remove the server from the rack on page 37 4 Remove the access panel Remove the access panel on page 39 5 Disconnect the cable 6 Remove the tertiary riser cage 7 Using a T 10 Torx screwdriver remove the serial port interface 68 ...

Page 69: ...o one of the following Extend the server from the rack Extend the server from the rack on page 37 Remove the server from the rack Remove the server from the rack on page 37 3 Remove the access panel Remove the access panel on page 39 4 Disconnect cables from the power switch module 5 Remove the power switch module To replace the component reverse the removal procedure Removing and replacing an SFF...

Page 70: ...ch power cord from the server 3 Do one of the following Extend the server from the rack Extend the server from the rack on page 37 Remove the server from the rack Remove the server from the rack on page 37 4 Remove the access panel Remove the access panel on page 39 5 Disconnect the cable 6 Remove the cable protection panel 7 Remove the chassis ear 70 Removing and replacing an LFF chassis ear with...

Page 71: ...onnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Extend the server from the rack on page 37 Remove the server from the rack Remove the server from the rack on page 37 4 Remove the chassis ear To replace the component reverse the removal procedure Removing and replacing an SFF standard chassis ear 71 ...

Page 72: ...wer cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Extend the server from the rack on page 37 Remove the server from the rack Remove the server from the rack on page 37 4 Remove the access panel Remove the access panel on page 39 5 Remove the air baffle Removing the air baffle on page 44 6 Release the full length ex...

Page 73: ...m the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Extend the server from the rack on page 37 Remove the server from the rack Remove the server from the rack on page 37 4 Remove the access panel Remove the access panel on page 39 5 Do one of the following Remove the air baffle Removing the air baffle on page 44 Remove the 4 LFF...

Page 74: ...ing Extend the server from the rack Extend the server from the rack on page 37 Remove the server from the rack Remove the server from the rack on page 37 4 Remove the access panel Remove the access panel on page 39 5 Do one of the following Remove the air baffle Removing the air baffle on page 44 Remove the 4 LFF midplane cage Removing and replacing a 4 LFF midplane cage on page 63 6 Remove the fa...

Page 75: ... the following Extend the server from the rack Extend the server from the rack on page 37 Remove the server from the rack Remove the server from the rack on page 37 4 Remove the access panel Remove the access panel on page 39 5 Do one of the following Remove the air baffle Removing the air baffle on page 44 Remove the 4 LFF midplane cage Removing and replacing a 4 LFF midplane cage on page 63 6 Di...

Page 76: ... 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product Procedure 1 Power down the server Power down the server on page 36 2 Remove all power Disconnect each power cord from the power source Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Extend the s...

Page 77: ...nel on page 39 6 Do one of the following Remove the air baffle Removing the air baffle on page 44 Remove the 4 LFF midplane cage Removing and replacing a 4 LFF midplane cage on page 63 7 Remove the primary or secondary PCIe riser cage Removing and replacing the primary or secondary PCIe riser cages on page 45 8 If installed remove the tertiary PCIe riser cage Removing and replacing the tertiary PC...

Page 78: ...low the heatsink to cool b Using a T 30 Torx screwdriver loosen the heatsink nuts c Lift the processor heatsink assembly up and away from the system board 15 Loosen the system board thumbscrews 16 Remove the system board using the handle to lift it out of the chassis Replacing the system board 17 Install the spare system board 18 Install the processor heatsink assembly 78 Removal and replacement p...

Page 79: ...The heatsink alignment pins are keyed The processor heatsink assembly will only install one way Your heatsink may look different than the one shown c Using a T 30 Torx screwdriver fully tighten each heatsink nut until it no longer turns CAUTION Be sure to tighten each screw fully in the order indicated Otherwise boot failure or intermittent shutdowns might occur Removal and replacement procedures ...

Page 80: ... serial number and press the Enter key The following message appears The serial number should only be modified by qualified service personnel This value should always match the serial number located on the chassis 4 To clear the warning press the Enter key 5 Enter the serial number and press the Enter key 6 Select Product ID The following warning appears Warning The Product ID should ONLY be modif...

Page 81: ...ntenance Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy provides a list of error messages and information to assist with interpreting and resolving error messages Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen 10 and HPE Synergy provides IML messages and associated troubleshooting information to resolve critical and cautionary IML events To ac...

Page 82: ...oftware collaborate to enhance platform security UEFI Graphical User Interface GUI An Embedded UEFI Shell that provides a preboot environment for running scripts and tools Boot support for option cards that only support a UEFI option ROM Selecting the boot mode This server provides two Boot Mode configurations UEFI Mode and Legacy BIOS Mode Certain boot options require that you select a specific b...

Page 83: ...docs You can customize the certificates embedded in the UEFI BIOS by adding or removing your own certificates either from a management console directly attached to the server or by remotely connecting to the server using the iLO Remote Console You can configure Secure Boot Using the System Utilities options described in the following sections Using the RESTful API to clear and restore certificates...

Page 84: ...HS Erase Utility Deployment Settings IMPORTANT Although your server is pre loaded with firmware and drivers you should update the firmware upon initial setup to ensure you have the latest versions Also downloading and updating the latest version of Intelligent Provisioning ensures the latest supported features are available For ProLiant servers firmware is updated using the Intelligent Provisionin...

Page 85: ...Packard Enterprise provides a configuration setting for USB 3 0 Mode Auto is the default setting This setting impacts USB 3 0 devices when connected to USB 3 0 ports in the following manner Auto default If configured in Auto Mode USB 3 0 capable devices operate at USB 2 0 speeds in the preboot environment and during boot When a USB 3 0 capable OS USB driver loads USB 3 0 devices transition to USB ...

Page 86: ...ost operating system In offline mode users can configure or maintain detected and supported devices such as optional Smart Array controllers and integrated Smart Array controllers Some HPE SSA features are only available in the offline environment such as setting the boot controller and boot volume Accessing HPE SSA in the online environment This method requires an administrator to download the HP...

Page 87: ...r universal media bay 2 Box 2 optional drives 3 Box 3 Drives 1 8 4 Serial label pull tab or optional Systems Insight Display 5 iLO service port 6 USB 3 0 port Universal media bay components Item Description 1 USB 2 0 port 2 Video display port 3 Optical disk drive optional 4 Drives optional Component identification 87 ...

Page 88: ...nel components Item Description 1 Drive bays 8 drive LFF model front panel components Item Description 1 Drives optional 2 LFF power switch module 3 Drive bays LFF power switch module components 88 Component identification ...

Page 89: ...tatus 1 Power On Standby button and system power LED Solid green System on Flashing green 1 Hz cycle per sec Performing power on sequence Solid amber System in standby Off No power present 2 Health LED Solid green Normal Flashing green 1 Hz cycle per sec iLO is rebooting Flashing amber System degraded Flashing red 1 Hz cycle per sec System critical Table Continued Front panel LEDs and buttons 89 ...

Page 90: ...nual reboot sequence in progress Off Deactivated When all four LEDs described in this table flash simultaneously a power fault has occurred For more information see Power fault LEDs If the health LED indicates a degraded or critical state review the system IML or use iLO to review the system health status Facility power is not present power cord is not attached no power supplies are installed powe...

Page 91: ...button LED Solid blue Activated Flashing blue 1 Hz cycle per sec Remote management or firmware upgrade in progress 4 Hz cycle per sec iLO manual reboot sequence initiated 8 Hz cycle per sec iLO manual reboot sequence in progress Off Deactivated When all four LEDs described in this table flash simultaneously a power fault has occurred For more information see Power fault LEDs If the health LED indi...

Page 92: ...ycle per sec iLO is rebooting Flashing amber System degraded Flashing red 1 Hz cycle per sec System critical 3 NIC status LED Solid green Link to network Flashing green 1 Hz cycle per sec Network active Off No network activity 4 Power On Standby button and system power LED Solid green System on Flashing green 1 Hz cycle per sec Performing power on sequence Solid amber System in standby Off No powe...

Page 93: ...wlett Packard Enterprise website Power fault LEDs The following table provides a list of power fault LEDs and the subsystems that are affected Not all power faults are used by all servers Subsystem LED behavior System board 1 flash Processor 2 flashes Memory 3 flashes Riser board PCIe slots 4 flashes FlexibleLOM 5 flashes Removable HPE Flexible Smart Array controller Smart SAS HBA controller 6 fla...

Page 94: ...ge Over temp LED Off Normal Amber High system temperature detected Amp Status LED Off AMP modes disabled Solid green AMP mode enabled Solid amber Failover Flashing amber Invalid configuration Power cap LED Off System is in standby or no cap is set Solid green Power cap applied When the health LED on the front panel illuminates either amber or red the server is experiencing a health event For more ...

Page 95: ...The server has detected a hardware critical temperature level PCI riser amber Red Green The PCI riser cage is not seated properly Fan amber Amber Green One fan has failed or has been removed Fan amber Red Green Two or more fans have failed or been removed Power supply amber Red Amber One or more of the following conditions may exist Only one power supply is installed and that power supply is in st...

Page 96: ... by removing all other DIMMs Isolate the failed DIMM by replacing each DIMM in a bank with a known working DIMM Rear panel components Item Description 1 Primary riser slots 1 3 Optional drive cage 2 Optional riser slots 4 6 Optional drive cage 3 Optional riser slots 7 8 Optional drive cage 4 Power supply 1 5 Power supply 2 6 Video port 7 Serial port optional 8 1Gb RJ 45 ports 1 4 9 iLO management ...

Page 97: ...shing blue System being managed remotely 2 Link LED Off No network link Green Network link 3 Activity LED Off No network activity Solid green Link to network Flashing green Network activity 4 Power supply LEDs Off System is off or power supply has failed Solid green Normal Rear panel LEDs 97 ...

Page 98: ...stem board components Item Description 1 FlexibleLOM connector 2 System maintenance switch 3 Primary PCIe riser connector 4 Front display port USB 2 0 connector Table Continued 98 System board components ...

Page 99: ...a Smart Array connector 18 Secondary PCIe riser connector 19 System battery 20 Tertiary PCIe riser connector 21 TPM connector 22 Serial port connector optional Requires a second processor System maintenance switch descriptions Position Default Function S1 1 Off Off iLO security is enabled On iLO security is disabled S2 Reserved S3 Off Reserved S4 Off Reserved S51 Off Off Power on password is enabl...

Page 100: ...nfiguration settings to their manufacturing defaults When the system maintenance switch position 6 is set to the On position and Secure Boot is enabled some configurations cannot be restored For more information see Secure Boot configuration Processor heatsink and socket components Item Description 1 Heatsink nuts 2 Processor frame 3 Pin 1 indicator1 4 Heatsink latch 5 Alignment post 1 Symbol also...

Page 101: ...il Off Removing the drive does not cause a logical drive to fail 4 Drive status LED Solid green The drive is a member of one or more logical drives Flashing green The drive is rebuilding or performing a RAID migration strip size migration capacity expansion or logical drive extension or is erasing Flashing amber green The drive is a member of one or more logical drives and predicts the drive will ...

Page 102: ...to indicate the device is still in use Removal of the NVMe SSD before the device has completed and ceased signal traffic flow can cause loss of data uFF drive components and LEDs Item Description Status 1 Locate Off Normal Solid blue The drive is being identified by a host application Flashing blue The drive firmware is being updated or requires an update 2 uFF drive ejection latch Removes the uFF...

Page 103: ...shing green 4 Hz The drive is operating normally and has activity Flashing green 1 Hz The drive is rebuilding or performing a RAID migration stripe size migration capacity expansion logical drive extension or is erasing Flashing amber green 1 Hz The drive is a member of one or more logical drives that predicts the drive will fail Solid amber The drive has failed Flashing amber 1 Hz The drive is no...

Page 104: ...Drive box identification Front boxes Item Description 1 Box 1 2 Box 2 3 Box 3 Item Description 1 Box 1 2 Box 2 3 Box 3 Rear boxes Item Description 1 Box 4 2 Box 5 3 Box 6 104 Drive box identification ...

Page 105: ...nboard SATA ports Type a controllers install to the type a smart array connector Type p controllers install to a PCIe riser To a SAS expander Installs in the primary or secondary PCIe riser Drive bay numbering Smart Array controller When the drive backplane is connected directly to a storage controller then each drive box starts at 1 The following images are examples of common configurations Drive...

Page 106: ...106 Component identification ...

Page 107: ...connects to port 2 of the controller SAS expander port 3 drive numbers 1 4 SAS expander port 4 drive numbers 5 8 SAS expander port 5 drive numbers 9 12 SAS expander port 6 drive numbers 13 16 SAS expander port 7 drive numbers 17 20 SAS expander port 8 drive numbers 21 24 SAS expander port 9 drive numbers 25 28 Common configuration examples Drive bay numbering SAS expander 107 ...

Page 108: ...ing on page 110 For example when a rear 2SFF drive cage is connected to SAS expander port 9 then the drive numbers are 25 and 27 When the front 24SFF bays are populated any installed rear 2SFF drives are always 25 and 27 If a 2SFF drive cage is connected to SAS expander port 3 then the drive numbers are 1 and 3 108 Component identification ...

Page 109: ...Front 12LFF Midplane 4LFF All rear 2SFF Drive bay numbering NVMe drives If the server is populated with NVMe drives and NVMe risers Drive bay numbering NVMe drives 109 ...

Page 110: ... bay number of the server The right bay The default bay number of the server 100 If the drives are connected to a SAS expander For example If the drives are connected to port 3 of the SAS expander then the uFF drives are 1 4 If the drives are connected to port 9 of the SAS expander then the uFF drives are 25 28 110 uFF drive bay numbering ...

Page 111: ...mation and diagrams For additional cabling configurations see the HPE Information Library http www hpe com info CablingMatrixGen10 Table 1 SAS SATA kits Option kit Cable part number From To Power cable part number Front 2SFF SAS SATA drive cage SFF 869826 001 1 Drive backplane System board SAS Expander Controller 869810 001 6 869825 001 6 Front 2SFF SAS SATA 1U drive cage LFF 869826 001 1 Drive ba...

Page 112: ...Kit 875094 001 3 Mini SAS SFF Kit 875089 001 4 SAS 8SFF Kit 784629 001 5 12G SAS Expander to controller kit 875093 001 6 Power cables kit 875096 001 Table 2 NVMe bay riser kits Option kit Cable part number From To Power cable part number Front 2SFF NVMe drive cage NVMe cable included with NVMe riser Drive backplane Tertiary riser 869810 001 3 Front 8SFF SAS SATA NVMe Premium for SFF 776402 001 NVM...

Page 113: ...le Kit 869805 001 1 GPU Riser HPE GPU 8p Keyed GPU Cable Kit 869820 001 1 GPU Riser HPE GPU 8p Cable Kit 869821 001 1 GPU Riser HPE GPU power adapter 869828 001 1 GPU System board 1 GPU cables kit 875097 001 Table 4 Data kits Option kit Cable part number From To Front USB display port SFF UMB 869804 001 1 Component System board Front USB port SFF UMB 869829 001 1 Component System board Front displ...

Page 114: ...Option 2 SAS Expander Option 3 not shown A controller Cable routing Front 2SFF drive option for LFF Option 1 System board 114 Cable routing Front 2SFF drive option for LFF ...

Page 115: ...Option 2 Controller Option 3 not shown SAS Expander Cable routing Front 2SFF drive options 3 position cable SFF models Cable routing Front 2SFF drive options 3 position cable 115 ...

Page 116: ...LFF models Cable routing Front 8SFF drive options Box 1 to SAS Expander 116 Cable routing Front 8SFF drive options ...

Page 117: ...Box 2 to SAS Expander All boxes Cabling 117 ...

Page 118: ...Cable routing Front 8SFF NVMe SAS premium drive option The backplane shown is in box 3 Cable routing Front 8SFF NVMe drive options Box 1 118 Cable routing Front 8SFF NVMe SAS premium drive option ...

Page 119: ...Box 2 Box 3 Cabling 119 ...

Page 120: ...Cable routing Front 2SFF NVMe drive option for SFF 120 Cable routing Front 2SFF NVMe drive option for SFF ...

Page 121: ...Cable routing Front 2SFF NVMe drive option for LFF Cable routing Midplane 4LFF drive option Cable routing Front 2SFF NVMe drive option for LFF 121 ...

Page 122: ...drive options Rear 2SFF drive option to a SAS expander both in the primary slot Rear 2SFF drive option in the secondary slot to a SAS Expander in primary slot Rear 2SFF drive option above the power supplies to a controller 122 Cable routing Rear 3LFF drive option ...

Page 123: ... Observe the following Port 1 always connects to port 1 of the controller Port 2 always connects to port 2 of the controller SAS expander to an a type controller SAS expander to a p type controller Cable routing HPE 12G SAS Expander to a controller 123 ...

Page 124: ...Cable routing Systems Insight Display An SFF model is shown The routing is the same for LFF 124 Cable routing Systems Insight Display ...

Page 125: ...or certain approved hardware configurations the supported system inlet temperature range is extended 5 C to 10 C 41 F to 50 F and 35 C to 40 C 95 F to 104 F at sea level with an altitude derating of 1 0 C per every 175 m 1 8 F per every 574 ft above 900 m 2953 ft to a maximum of 3048 m 10 000 ft 40 C to 45 C 104 F to 113 F at sea level with an altitude derating of 1 0 C per every 125 m 1 8 F per e...

Page 126: ...ar three bay LFF drive cage option Power supply specifications Depending on the installed options the server can be configured with one of the following power supplies HPE 500W Flex Slot Platinum Hot plug Power Supply HPE 800W Flex Slot Platinum Hot plug Power Supply HPE 800W Flex Slot Titanium Plus Hot plug Power Supply HPE 800W Flex Slot Universal Hot plug Power Supply HPE 800W Flex Slot 48VDC H...

Page 127: ... steady state power 500 W at 100 VAC to 127 VAC input 500 W at 200 VAC to 240 VAC input 500 W at 240 VDC input for China only Maximum peak power 500 W at 100 VAC to 127 VAC input 500 W at 200 VAC to 240 VAC input 500 W at 240 VDC input for China only HPE 800W Flex Slot Platinum Hot plug Power Supply Specification Value Input requirements Rated input voltage 100 to 127 VAC 200 to 240 VAC 240 VDC fo...

Page 128: ...0 VAC input 800 W at 240 VDC input for China only Maximum peak power 800 W at 100 VAC to 127 VAC input 800 W at 200 VAC to 240 VAC input 800 W at 240 VDC input for China only HPE 800W Flex Slot Titanium Plus Hot plug Power Supply Specification Value Input requirements Rated input voltage 200 to 240 V AC 240 VDC for China only Rated input frequency 50 Hz to 60 Hz Not applicable to 240 VDC Rated inp...

Page 129: ... 240 VAC input 800 W at 240 VDC input for China only HPE 800W Flex Slot Universal Hot plug Power Supply Specification Value Input requirements Rated input voltage 200 V to 277 V AC 380 VDC Rated input frequency 50 Hz 60 Hz Rated input current 4 5 A at 200 V AC 3 2 A at 277 V AC 2 3 A at 380 VDC Maximum rated input power 900 W at 200 VAC 887 W at 277 VAC 874 W at 380 VDC BTUs per hour 3071 at 200 V...

Page 130: ...input 3112 at 48 VDC input nominal input 3071 at 72 VDC input Power supply output Rated steady state power W 800 W at 40 VDC to 72 VDC Maximum peak power W 800 W at 40 VDC to 72 VDC WARNING To reduce the risk of electric shock or energy hazards This equipment must be installed by trained service personnel as defined by the NEC and IEC 60950 1 Second Edition the standard for Safety of Information T...

Page 131: ...thing of the DC system The DC system must be earthed elsewhere The DC supply source is to be located within the same premises as the equipment Switching or disconnecting devices must not be in the earthed circuit conductor between the DC source and the point of connection of the earthing electrode conductor HPE 1600W Flex Slot Platinum Hot Plug Power Supply Specification Value Input requirements R...

Page 132: ...ttery backup GPU graphics processing unit HBA host bus adapter HPE SIM HPE Systems Insight Manager HPE SIM HPE Systems Insight Manager IEC International Electrotechnical Commission iLO Integrated Lights Out IML Integrated Management Log LFF large form factor NMI nonmaskable interrupt NVDIMM non volatile dual in line memory module NVDIMM N non volatile dual in line memory module with byte addressab...

Page 133: ...state transfer RSOC relative state of change SAS serial attached SCSI SATA serial ATA SD Secure Digital SFF small form factor SPP Service Pack for ProLiant SSD solid state drive SUV serial USB video TPM Trusted Platform Module UEFI Unified Extensible Firmware Interface UID unit identification USB universal serial bus VDC voltage direct current Acronyms and abbreviations 133 ...

Page 134: ... errors suggestions or comments to Documentation Feedback When submitting your feedback include the document title part number edition and publication date located on the front cover of the document For online help content include the product name product version help edition and publication date located on the legal notices page 134 Documentation feedback ...

Search results

Summary of Contents for ProLiant DL380

Reviews:

Related manuals for ProLiant DL380

Brands by name

Popular brands

HP Enterprise ProLiant DL380, Maintenance And Service Manual

Search results

Summary of Contents for ProLiant DL380

Reviews:

Related manuals for ProLiant DL380

Brands by name

Popular brands