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HP Enterprise ProLiant DL20 Gen9 User Manual Download Page 103

Service Pack for ProLiant

The SPP is a comprehensive systems software (drivers and firmware) solution delivered as a single package
with major server releases. This solution uses SUM as the deployment tool and is tested on all supported
ProLiant servers including HPE ProLiant Gen8 and later servers.

SPP allows the following operating modes:

• Online mode – The installation occurs while the host processor is running in the normal server

environment.

• Offline mode – Boots a small Linux kernel and enables updates to occur on a single server.

For more information or to download SPP, see one of the following pages on the Hewlett Packard Enterprise
website:

•

Service Pack for ProLiant download page

•

Smart Update: Server Firmware and Driver Updates page

FWUPDATE utility

The FWUPDATE utility enables you to upgrade the system firmware (BIOS).

To use the utility to upgrade the firmware:

1.

Download the FWUPDATE flash component from the 

Hewlett Packard Enterprise Support Center

website

.

2.

Save the FWUPDATE flash components to a USB key.

3.

Set the boot order so that the USB key will boot first using one of the following options:

• Configure the boot order so that the USB key is the first bootable device.
• Press the 

F11

 key (Boot Menu) when prompted during system boot to access the 

One-Time Boot

Menu

. This menu allows you to select the boot device for a specific boot and does not modify the boot

order configuration settings.

4.

Insert the USB key into an available USB port.

5.

Boot the system.

The FWUPDATE utility checks the system and provides a choice (if more than one exists) of available
firmware revisions.

To download the flash components, see the 

Hewlett Packard Enterprise Support Center website

.

For more information about One-Time Boot Menu, see the UEFI System Utilities user guide for your product
on the 

Hewlett Packard Enterprise website

.

FWUpdate command from within the Embedded UEFI Shell

For systems configured in either boot mode, update the firmware:

1.

Access the System ROM Flash Binary component for your server from the 

Hewlett Packard Enterprise

Support Center website

. When searching for the component, always select 

OS Independent 

to locate

the binary file.

2.

Copy the binary file to a USB media or iLO virtual media.

3.

Attach the media to the server.

4.

Boot to Embedded Shell.

5.

To obtain the assigned file system volume for the USB key, enter the 

Map –r

 command.

For more information about accessing a file system from the shell, see the UEFI Shell user guide on the 

Hewlett Packard Enterprise website

.

6.

Change to the file system that contains the System ROM Flash Binary component for your server. Enter
one of the 

fsx 

file systems available, such as 

fs0

 or 

fs1

, and press the 

Enter

 key.

7.

Use the 

cd

 command to change from the current directory to the directory that contains the binary file.

Service Pack for ProLiant

103

Summary of Contents for ProLiant DL20 Gen9

Page 1: ...dition 4 Abstract This document is for the person who installs administers and troubleshoots servers and storage systems Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels ...

Page 2: ...ter Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license Links to third party websites take you outside the Hewlett Packard Enterprise website Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website Acknowledgments In...

Page 3: ...e server from the rack 22 Removing the access panel 22 Installing the access panel 23 Removing the PCI riser cage 24 Installing the PCI riser cage 25 Removing the air baffle 26 Installing the air baffle 26 Setup 28 Optional service 28 Optimum environment 28 Space and airflow requirements 28 Temperature requirements 29 Power requirements 29 Electrical grounding requirements 30 Server warnings and c...

Page 4: ...ification 68 Memory configurations 69 Advanced ECC memory configuration 69 General DIMM slot population guidelines 69 Identifying the processor type 69 Installing a DIMM 70 Installing a GPU riser cage assembly 70 Installing a FlexibleLOM riser cage assembly 72 Installing a redundant power supply option 73 Trusted Platform Module option 78 Installing a Trusted Platform Module board 79 Retaining the...

Page 5: ...nostics option 100 iLO RESTful API support for UEFI 100 Re entering the server serial number and product ID 101 Utilities and features 101 HPE Smart Storage Administrator 101 Automatic Server Recovery 101 USB support 102 Redundant ROM support 102 Safety and security benefits 102 Keeping the system current 102 Access to Hewlett Packard Enterprise Support Materials 102 Updating firmware or System RO...

Page 6: ...declaration 111 Ukraine RoHS material content declaration 111 Specifications 112 Environmental specifications 112 Mechanical specifications 112 Power supply specifications 112 Support and other resources 114 Accessing Hewlett Packard Enterprise Support 114 Information to collect 114 Accessing updates 114 Websites 114 Customer Self Repair 115 Remote support 121 Documentation feedback 121 Acronyms a...

Page 7: ...ion Front panel components Two bay LFF non hot plug drive model Item Description 1 Optical drive optional 2 Serial label pull tab 3 USB 2 0 connectors 4 Drive bays Two bay LFF hot plug drive model Component identification 7 ...

Page 8: ...l label pull tab 3 USB 2 0 connectors 4 Drive bays Serial label pull tab information The horizontally oriented node serial number and iLO label pull tab is located on the rear node panel The following server labels are attached to this pull tab Top Server serial number label Bottom Default iLO account information label and customer asset tag label 8 Serial label pull tab information ...

Page 9: ...ing blue 1 flash per second Remote management or firmware upgrade in progress 4 flashes per second iLO manual soft reboot sequence initiated 8 flashes per second iLO manual hard reboot sequence in progress Off Deactivated 4 Power On Standby button and system power LED 1 Solid green System on Flashing green 1 flash per second Performing power on sequence Solid amber System in standby Off No power p...

Page 10: ...des a list of power fault LEDs and the subsystems that are affected Not all power faults are used by all servers Subsystem LED behavior System board 1 flash Processor 2 flashes Memory 3 flashes Riser board PCIe slots 4 flashes FlexibleLOM 5 flashes Removable HPE Flexible Smart Array controller Smart SAS HBA controller 6 flashes System board PCIe slots 7 flashes Power backplane or storage backplane...

Page 11: ...O management connector 9 USB 3 0 connectors 2 Rear panel LEDs Item Description Status 1 NIC link LED Green Network link Off No network link 2 NIC activity LED Solid green Link to network Flashing green Network active Off No network activity Table Continued Rear panel LEDs 11 ...

Page 12: ...nditions exists Power is unavailable Power supply failed Power supply is in standby mode Power supply error PCIe riser board slot definitions FlexibleLOM riser board Slot number Form factor Slot description FlexibleLOM slot FlexibleLOM PCIe x8 2 PCIe 3 PCIe3 x8 8 4 2 1 Two slot riser board Slot number Form factor Slot description 1 Low profile PCIe3 x8 8 4 2 1 2 Full height half length PCIe3 x8 8 ...

Page 13: ...4 pin power connector 10 4 pin power connector 11 8 pin power connector 12 Power supply sideband signal connector 13 Smart Storage Battery connector 14 SATA connector for M 2 SSD optical drive 15 Storage backup power connector 16 Mini SAS connector 17 SATA connector for M 2 SSD 18 Fan connector 3 19 Internal USB 3 0 connector 20 System maintenance switch 21 NMI header System board components 13 ...

Page 14: ...n S1 Off Off iLO security is enabled On iLO security is disabled S2 Off Off System configuration can be changed On System configuration is locked S3 Off Reserved S4 Off Reserved S5 Off Off Power on password is enabled On Power on password is disabled S6 Off Off No function On ROM reads system configuration as invalid S7 Off Off Set default boot mode to UEFI On Set default boot mode to legacy S8 Re...

Page 15: ...ystem which is not responding Crash dump log analysis is an essential part of diagnosing reliability problems such as failures of operating systems device drivers and applications Many crashes freeze a system and the only available action for administrators is to restart the system Resetting the system erases any information which could support problem analysis but the NMI feature preserves that i...

Page 16: ... Two bay LFF hot plug drive model Four bay SFF hot plug drive model 16 Component identification ...

Page 17: ...activity 3 Do not remove Solid white Do not remove the drive Removing the drive causes one or more of the logical drives to fail Off Removing the drive does not cause a logical drive to fail 4 Drive status Solid green The drive is a member of one or more logical drives Flashing green The drive is rebuilding or performing a RAID migration strip size migration capacity expansion or logical drive ext...

Page 18: ...nly available in UEFI Boot Mode It cannot be enabled in Legacy BIOS Boot Mode If the B140i controller is disabled drives connected to the system board Mini SAS connectors operate in AHCI or Legacy mode Under this condition The drives cannot be a part of a hardware RAID or a logical drive The Locate Drive status and Do not remove LEDs of the affected drives are disabled Use BIOS Platform Configurat...

Page 19: ...n the server use one of the following methods Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server enters standby mode Press and hold the Power On Standby button for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode without properly exiting applications ...

Page 20: ...he server 2 Disconnect all peripheral cables from the server 3 Disconnect each power cord from the server 4 In a server that uses thumbscrew rack ears loosen the captive thumbscrews that secure the server faceplate to the front of the rack then slide the server out of the rack 5 In a server that uses quick release latch rack ears a Open the latches on both sides of the server b If necessary use a ...

Page 21: ...he rack to secure it in place 7 Do one of the following In a server that uses thumbscrew rack ears tighten the captive thumbscrews In a server that uses quick release latch rack ears if necessary tighten the shipping screws 8 Connect each power cord to the server 9 Connect all peripheral cables to the server 10 Power up the server Operations 21 ...

Page 22: ...rver 5 Remove the server from the rack For instructions on how to extend or remove the server from the rack see the documentation that ships with the rack rail system 6 Place the server on a sturdy and level surface Removing the access panel WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To pr...

Page 23: ...he access panel Turn the access panel over to locate the server hood label This label provides convenient access to component identification LED status indicators and system maintenance switch settings information Installing the access panel Procedure 1 Ensure that the access panel latch is in the open position 2 Align the hole in the access panel latch with the guide pin on the chassis 3 Close th...

Page 24: ...rver and disconnect all power cords before removing or installing the PCI riser cage Procedure 1 If installed remove the security bezel 2 Power down the server 3 If you are performing a non hot plug procedure remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following Extend the server from the rack Remove the server fr...

Page 25: ...re 1 If cabled expansion boards are installed on the PCI riser cage connect all necessary internal cabling to the expansion boards For more information on these cabling requirements see the documentation that ships with the option 2 Align the riser board with the corresponding connectors on the system board then press down on the PCI riser cage 3 Install the access panel 4 Do one of the following ...

Page 26: ... security bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following Extend the server from the rack Remove the server from the rack 5 Remove the access panel 6 Remove the air baffle Installing the air baffle CAUTION For proper cooling do not operate the server without the access panel b...

Page 27: ...Procedure 1 Install the air baffle 2 Install the access panel 3 Do one of the following Slide the server into the rack Install the server into the rack 4 Power up the server Operations 27 ...

Page 28: ...ct your local HPE support center For more information on HPE support services see the Hewlett Packard Enterprise website Optimum environment When installing the server in a rack select a location that meets the environmental standards described in this section Space and airflow requirements To allow for servicing and adequate airflow observe the following space and airflow requirements when decidi...

Page 29: ...operating temperature TMRA for most server products is 35 C 95 F The temperature in the room where the rack is located must not exceed 35 C 95 F CAUTION To reduce the risk of damage to the equipment when installing third party options Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits Do not exceed t...

Page 30: ...nd leakage currents associated with multiple servers connected to the same power source Hewlett Packard Enterprise recommends the use of a PDU that is either permanently wired to the building s branch circuit or includes a nondetachable cord that is wired to an industrial style plug NEMA locking style plugs or those complying with IEC 60309 are considered suitable for this purpose Using common pow...

Page 31: ...oading a rack At least two people are needed to safely unload the rack from the pallet An empty 42U rack can weigh as much as 115 kg 253 lb can stand more than 2 1 m 7 ft tall and might become unstable when being moved on its casters Never stand in front of the rack when it is rolling down the ramp from the pallet Always handle the rack from both sides WARNING To reduce the risk of personal injury...

Page 32: ...allations A third person may be required to help align the server if the server is installed higher than chest level Use caution when installing the server in or removing the server from the rack it is unstable when not fastened to the rails CAUTION Always plan the rack installation so that the heaviest item is on the bottom of the rack Install the heaviest item first and continue to populate the ...

Page 33: ...o the server c Press the top part of the clip then pull the clip open d Position the power cord inside the clip and then close the clip e Slide the clip forward until it is flush against the edge of the power cord plug Setup 33 ...

Page 34: ...t module handle a Unwrap the strain relief strap from the power input module handle CAUTION Avoid tight bend radii to prevent damaging the internal wires of a power cord or a server cable Never bend power cords and server cables tight enough to cause a crease in the sheathing b Bend the plug end of the power cord in the position shown in the following image c Secure the power cord with the strain ...

Page 35: ...disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server Installing the rack rail hook and loop strap The rack rail hook and loop strap can be installed on either the left or right rack rail Hewlett Packard Enterprise recom...

Page 36: ...gle server deployment updating and provisioning capabilities To install an operating system on the server with Intelligent Provisioning local or remote 1 Connect the Ethernet cable between the network connector on the server and a network jack 2 Press the Power On Standby button 3 During server POST press F10 4 Complete the initial Preferences and Registration portion of Intelligent Provisioning 5...

Page 37: ...erver supports both Legacy BIOS Boot Mode and UEFI Boot Mode On servers operating in UEFI Boot Mode the boot controller and boot order are set automatically Procedure 1 Press the Power On Standby button 2 Do one of the following a To enter the UEFI System Utilities screen and modify the server configuration ROM default settings press the F9 key on the ProLiant POST screen Choose one of the followi...

Page 38: ...zel helps prevent unauthorized physical access to the front panel components Install the security bezel and then lock it with the key provided with the kit The security bezel is only supported in servers that are using the quick release latch rack ears 1 2 3 4 Drive options The server supports up to two LFF hot plug or non hot plug drives and four SFF hot plug The embedded storage controller suppo...

Page 39: ...ace efficiency when drives are grouped together into the same drive array Installing a non hot plug drive CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank Procedure 1 If installed remove the security bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b D...

Page 40: ...onfigure arrays see the HPE Smart Storage Administrator User Guide on the Hewlett Packard Enterprise website Installing a hot plug drive CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank Procedure 1 If installed remove the security bezel 2 Remove the drive blank 40 Installing a hot plug drive ...

Page 41: ...Packard Enterprise website Drive cable options Use these drive cable options to install a Smart Array Controller option Two bay LFF Smart Array Controller Mini SAS cable option For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website Procedure 1 If installed remove the security bezel 2 P...

Page 42: ...rom the rack Remove the server from the rack 5 Remove the access panel 6 Disconnect the existing Mini SAS cables from the system board and the drive backplane 7 Remove the PCI riser cage 8 Remove the blank from slot 2 of the riser cage 9 Install the Smart Array controller a If installed remove the air scoop from the controller 42 Hardware options installation ...

Page 43: ...w c Install the Smart Array controller in slot 2 10 Connect the Mini SAS cable to the Smart Array controller 11 Align the PCI riser board with the corresponding connector on the system board then press down on the riser cage Hardware options installation 43 ...

Page 44: ...alled 12 Connect the Mini SAS cable to the drive backplane 13 Install the access panel 14 Do one of the following Slide the server into the rack Install the server into the rack 15 Connect each power cord to the server 16 Connect each power cord to the power source 17 Power up the server 18 If removed install the security bezel 44 Hardware options installation ...

Page 45: ...sconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following Extend the server from the rack Remove the server from the rack 5 Remove the access panel 6 Disconnect the existing Mini SAS cables from the system board and the drive backplane 7 Remove the PCI riser cage 8 Remove the blank from slot 2 of the riser cage 9 Install the Smart Array c...

Page 46: ...w c Install the Smart Array controller in slot 2 10 Connect the Mini SAS cable to the Smart Array controller 11 Align the PCI riser board with the corresponding connector on the system board then press down on the riser cage 46 Hardware options installation ...

Page 47: ...alled 12 Connect the Mini SAS cable to the drive backplane 13 Install the access panel 14 Do one of the following Slide the server into the rack Install the server into the rack 15 Connect each power cord to the server 16 Connect each power cord to the power source 17 Power up the server 18 If removed install the security bezel Hardware options installation 47 ...

Page 48: ... a fully charged battery pack provides power for up to 150 seconds During that interval the controller transfers the cached data from DDR memory to flash memory where the data remains indefinitely or until a controller retrieves the data The data protection and the time limit also apply if a power outage occurs When power is restored to the system an initialization process writes the preserved dat...

Page 49: ... from the rack 5 Remove the access panel 6 Remove the PCI riser cage 7 If you intend to use a FBWC module install the module on the storage controller a If you are installing a Smart Array P440 Controller remove the air scoop b Connect the cache module backup power cable to the module c Install the cache module onto the storage controller Hardware options installation 49 ...

Page 50: ...Smart Storage Battery install it now 14 Install the access panel 15 Do one of the following Slide the server into the rack Install the server into the rack 16 Connect each power cord to the server 17 Connect each power cord to the power source 18 Power up the server 19 If removed install the security bezel 20 If you are planning to install new drives install them now For more information about the...

Page 51: ...ecaution ensures that the system does not erroneously mark the external drives as failed when the server is powered up Procedure 1 If installed remove the security bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following Extend the server from the rack Remove the server from the rack 5...

Page 52: ...air baffle 11 Install the access panel 12 Do one of the following Slide the server into the rack Install the server into the rack 13 Connect each power cord to the server 14 Connect each power cord to the power source 15 Power up the server 16 If removed install the security bezel 52 Hardware options installation ...

Page 53: ...ecurity bezel 2 Power down the server 3 If you are performing a non hot plug procedure remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following Extend the server from the rack Remove the server from the rack 5 Remove the access panel 6 Remove the optical drive blank 7 Install the optical drive and secure it with the ...

Page 54: ...al drive option kit to the rear of the optical drive b Connect the power cable to the optical drive extension power cable c Connect the extension cable and the SATA cable to the system board Two bay LFF configuration Four bay SFF configuration 54 Hardware options installation ...

Page 55: ...e slot to install the M 2 SSD enablement board and remove the PCIe blank Slot 1 Slot 2 11 If installing the M 2 SSD enablement board in slot 1 do the following a Remove the full height bracket from the M 2 SSD enablement board Hardware options installation 55 ...

Page 56: ...e low profile bracket on the M 2 SSD enablement board 1 2 2 12 Install the M 2 SSD enablement board into the PCI riser cage and then connect the SATA cable to the enablement board Slot 1 56 Hardware options installation ...

Page 57: ...A connector on the system board 15 Based on the riser cage configuration route the M 2 SSD SATA cable in the following ways Two bay LFF configuration Slot 2 of the FlexibleLOM riser cage assembly Slot 1 of the two slot PCI riser cage assembly Hardware options installation 57 ...

Page 58: ... Slot 2 of the two slot PCI riser cage assembly Four bay SFF configuration Slot 2 of the FlexibleLOM riser cage assembly 58 Hardware options installation ...

Page 59: ... Slot 1 of the two slot PCI riser cage assembly Slot 2 of the two slot PCI riser cage assembly Hardware options installation 59 ...

Page 60: ...its features select the relevant user documentation on the Hewlett Packard Enterprise website Procedure 1 If installed remove the security bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following Extend the server from the rack Remove the server from the rack 5 Remove the access panel ...

Page 61: ...he M 2 SSD enablement board in slot 1 do the following a Remove the full height bracket from the M 2 SSD enablement board 1 2 1 b Install the low profile bracket on the M 2 SSD enablement board Hardware options installation 61 ...

Page 62: ...A cable to the enablement board Slot 1 Slot 2 10 Install the PCI riser cage 11 Connect the SATA cable to the SATA connector on the system board 12 Based on the riser cage configuration route the M 2 SSD SATA cable in the following ways Two bay LFF configuration 62 Hardware options installation ...

Page 63: ... Slot 2 of the FlexibleLOM riser cage assembly Slot 1 of the two slot PCI riser cage assembly Slot 2 of the two slot PCI riser cage assembly Hardware options installation 63 ...

Page 64: ... Four bay SFF configuration Slot 2 of the FlexibleLOM riser cage assembly Slot 1 of the two slot PCI riser cage assembly 64 Hardware options installation ...

Page 65: ... power cord to the server 16 Connect each power cord to the power source 17 Power up the server 18 If removed install the security bezel Memory options Memory and processor information The memory subsystem in this server supports UDIMMs only The following processors are optimized for single rank and dual rank PC4 2133 DDR4 2133 UDIMMs operating at up to 2133 MT s Memory options 65 ...

Page 66: ...133 MT s STD Intel Xeon E3 1200 v6 processor 3 50 GHz Intel Pentium G4560 processor 3 60 GHz Intel Pentium G4600 processor 3 90 GHz Intel Core i3 7100 processor or 4 00 GHz Intel Core i3 7300 processor Type Rank Capacity Native speed Voltage UDIMM Single 8 GB 2400 MT s STD UDIMM Dual 16 GB 2400 MT s STD Populated DIMM speed MT s Operating memory speed is a function of rated DIMM speed the number o...

Page 67: ...or more information about product features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website Single dual and quad rank DIMMs To understand and configure memory protection modes properly an understanding of single dual and quad rank DIMMs is helpful Some DIMM configuration requirements are based on these classifications A si...

Page 68: ... Item Description Definition 1 Capacity 8 GB 16 GB 32 GB 64 GB 2 Rank 1R Single rank 2R Dual rank 4R Quad rank 3 Data width x4 4 bit x8 8 bit 4 Memory generation DDR4 5 Maximum memory speed 2133 MT s 2400 MT s 6 CAS latency P 15 T 17 7 DIMM type R RDIMM registered L LRDIMM load reduced E UDIMM unbuffered with ECC For more information about product features specifications options configurations and...

Page 69: ...ication when a DIMM is degrading and has a higher probability of uncorrectable memory error General DIMM slot population guidelines Observe the following guidelines for all AMP modes Install DIMMs that are optimized for the installed processor To identify the processor type installed in the server use the BIOS Platform Configuration RBSU of the UEFI System Utilities Do not mix LRDIMMs and RDIMMs W...

Page 70: ...following Slide the server into the rack Install the server into the rack 12 Connect each power cord to the server 13 Connect each power cord to the power source 14 Power up the server 15 If removed install the security bezel After installing the DIMMs use BIOS Platform Configuration RBSU in the UEFI System Utilities to configure the memory protection mode Installing a GPU riser cage assembly For ...

Page 71: ...k Retain the blank for future use 8 Install the component a Firmly seat the GPU in the slot b Secure the GPU with a T 10 screw 9 Install the PCI riser cage CAUTION To prevent improper cooling and thermal damage do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed 10 Install the access panel 11 Do one of the following Slide the server in...

Page 72: ...ecurity bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following Extend the server from the rack Remove the server from the rack 5 Remove the access panel 6 Remove the existing PCI riser cage 7 Using a T 10 screwdriver remove the blank from the FlexibleLOM slot of the riser cage 8 Inst...

Page 73: ... by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the equipment CAUTION To reduce the risk of injury from electric shock hazards do not open the power supplies Refer all maintenance upgrades and servicing to qualified personnel CAUTION To reduce the risk of personal injury from hot surfaces allow the drives ad the internal ...

Page 74: ...the access panel 7 Remove the air baffle 8 If installed remove the Smart Storage Battery 9 Remove the Smart Storage Battery holders a Access the bottom of the chassis and push in latch of each holder b Remove the Smart Storage Battery holders 74 Hardware options installation ...

Page 75: ...10 Remove the existing power supply 11 Install a hot plug power input module into power supply bay 1 12 Install the RPS backplane in the server Hardware options installation 75 ...

Page 76: ...nect the adapter cables 14 If you intend to enable power redundancy in the server install a second power input module in the power supply bay 2 a Remove the power supply blank 76 Hardware options installation ...

Page 77: ...dule handle a Unwrap the strain relief strap from the power input module handle CAUTION Avoid tight bend radii to prevent damaging the internal wires of a power cord or a server cable Never bend power cords and server cables tight enough to cause a crease in the sheathing b Bend the plug end of the power cord in the position shown in the following image c Secure the power cord with the strain reli...

Page 78: ...r source 24 Power up the server 25 If removed install the security bezel Trusted Platform Module option For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website Use these instructions to install and enable a TPM on a supported server This procedure includes three sections in the followin...

Page 79: ...enter Recovery Mode after BitLocker detects a possible compromise of system integrity Hewlett Packard Enterprise is not liable for blocked data access caused by improper TPM use For operating instructions see the encryption technology feature documentation provided by the operating system Installing a Trusted Platform Module board WARNING To reduce the risk of personal injury from hot surfaces all...

Page 80: ...e server 15 If removed install the security bezel Retaining the recovery key password The recovery key password is generated during BitLocker setup and can be saved and printed after BitLocker is enabled When using BitLocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity To help ...

Page 81: ...ties press the Y key 7 Press the ESC key to exit System Utilities Then press the Enter key when prompted to reboot the server The server then reboots a second time without user input During this reboot the TPM setting becomes effective You can now enable TPM functionality in the OS such as Microsoft Windows BitLocker or measured boot CAUTION When a TPM is installed and enabled on the server data a...

Page 82: ...ormation on cabling peripheral components see the white paper on high density deployment at the Hewlett Packard Enterprise website CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped Storage cabling Two bay LFF non hot plug drive cabling Item Description 1 Mini SAS cable 2 Drive power cable 82 Cabling ...

Page 83: ...bling Item Description 1 Mini SAS cable 2 Drive power cable Four bay SFF hot plug drive cabling Item Description 1 Mini SAS cable 2 Drive power cable M 2 SSD cabling Single M 2 SSD SATA cabling Two bay LFF hot plug drive cabling 83 ...

Page 84: ...SSD cabling is the same for both LFF and SFF configurations Slot 2 of the FlexibleLOM riser cage assembly Slot 1 of the two slot PCI riser cage assembly Slot 2 of the two slot PCI riser cage assembly 84 Cabling ...

Page 85: ...E M 2 SSD cabling is the same for both LFF and SFF configurations Slot 2 of the FlexibleLOM riser cage assembly Item Description 1 M 2 SSD 1 SATA cable 2 M 2 SSD 2 SATA cable Slot 1 of the two slot PCI riser cage assembly Cabling 85 ...

Page 86: ...e 2 M 2 SSD 2 SATA cable FBWC cabling The FBWC solution is a separately purchased option This server only supports FBWC module installation when a Smart Array P Series controller is installed Depending on the controller option installed the actual storage controller conncetors might look different from what is shown in this section 86 FBWC cabling ...

Page 87: ...Smart Storage Battery cabling H240 Hot Bust Adapter cabling Two bay LFF hot plug configuration Smart Storage Battery cabling 87 ...

Page 88: ... Four bay SFF hot plug configuration Two bay LFF non hot plug configuration 88 Cabling ...

Page 89: ...P440 Smart Array Controller cabling Two bay LFF hot plug drive configuration Four bay SFF hot plug drive configuration P440 Smart Array Controller cabling 89 ...

Page 90: ...Optical drive cabling Two bay LFF configuration Four bay SFF configuration 90 Optical drive cabling ...

Page 91: ...scription 1 SATA cable 2 Power cable 3 4 pin to 4 pin power extension cable Fan cabling Item Description 1 Fan 3 power cable 2 Fan 3 power extension cable 3 Fan 2 power cable 4 Fan 1 power cable Fan cabling 91 ...

Page 92: ...Front I O cabling Power supply cabling HPE 290W non hot plug power supply cabling Item Description 1 14 pin power cable 2 16 pin power supply sideband signal cable 92 Front I O cabling ...

Page 93: ...backplane cabling Item Description 1 24 pin power cable 2 24 pin to 14 pin power extension cable 3 Power supply sideband extension cable 4 16 pin power supply sideband signal cable Redundant power supply backplane cabling 93 ...

Page 94: ...I System Utilities HPE ProLiant DL580 Gen8 Server only Offline HPE ROM Based Setup Utility Offline Array Configuration Utility Online and Offline HPE Smart Storage Administrator Online and Offline Option ROM Configuration for Arrays Offline ROMPaq utility Offline Product QuickSpecs For more information about product features specifications options configurations and compatibility see the product Q...

Page 95: ...ward compatible with the existing iLO RESTful API HPE iLO 4 supports the iLO RESTful API with ProLiant Gen8 and later servers For more information about the iLO RESTful API see the Hewlett Packard Enterprise website Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with one minute granularity You can view recorded eve...

Page 96: ...ion with contract and warranty information and then secures it in a single personalized dashboard that is viewable from anywhere at any time The dashboard organizes your IT and service data to help you understand and respond to that information more quickly With specific authorization from you an authorized Channel Partner can also view your IT environment remotely using Insight Online For more in...

Page 97: ...formation including array setup and disk partitioning Erases all connected hard drives completely Before using this utility see the instructions in the Intelligent Provisioning User Guide Use the Erase Utility to erase drives and Active Health System logs and to reset UEFI System Utilities settings Run the Erase Utility if you must erase the system for the following reasons You want to install a n...

Page 98: ...ts such as iLOs OAs and VC Ethernet and Fibre Channel modules For more information about HP SUM see the product page on the Hewlett Packard Enterprise website To download HP SUM see the Hewlett Packard Enterprise website To access the HP Smart Update Manager User Guide see the HP SUM Information Library UEFI System Utilities The UEFI System Utilities is embedded in the system ROM The UEFI System U...

Page 99: ...cription This description and any optional data to be passed to an EFI application is then displayed in the boot menu Boot to System Utilities After pre POST the boot options screen appears During this time you can access the UEFI System Utilities by pressing the F9 key Choose between supported modes Legacy BIOS Boot Mode UEFI Boot Mode IMPORTANT If the default boot mode settings are different tha...

Page 100: ... Boot Mode remains in UEFI Boot Mode even if the default boot mode is Legacy Boot Mode The Secure Boot Database is not restored to its default state iSCSI Software Initiator configuration settings are not restored to defaults Embedded UEFI shell The system BIOS in all ProLiant Gen9 servers includes an Embedded UEFI Shell in the ROM The UEFI Shell environment provides an API a command line prompt a...

Page 101: ... and features HPE Smart Storage Administrator The HPE SSA is a configuration and management tool for HPE Smart Array controllers Starting with HPE ProLiant Gen8 servers HPE SSA replaces ACU with an enhanced GUI and additional configuration features The HPE SSA exists in three interface formats the HPE SSA GUI the HPE SSA CLI and HPE SSA Scripting Although all formats provide support for configurat...

Page 102: ... acts as two separate ROM images In the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version NOTE The server ships with the same version programmed on each side of the ROM Safety and security benefits When you flash the system ROM the flashing mechanism writes over the backup ROM and saves the current ROM as ...

Page 103: ...elect the boot device for a specific boot and does not modify the boot order configuration settings 4 Insert the USB key into an available USB port 5 Boot the system The FWUPDATE utility checks the system and provides a choice if more than one exists of available firmware revisions To download the flash components see the Hewlett Packard Enterprise Support Center website For more information about...

Page 104: ...d Online Flash components This component provides updated system firmware that can be installed directly on supported operating systems Additionally when used in conjunction with SUM this Smart Component allows the user to update firmware on remote servers from a central location This remote deployment capability eliminates the need for the user to be physically present at the server to perform a ...

Page 105: ...managed by VCRM For more information about version control tools see the following documents on the Hewlett Packard Enterprise website Systems Insight Manager User Guide Version Control Agent User Guide Version Control Repository Manager User Guide To locate the documents do the following 1 Select Insight Management from the available options in Products and Solutions 2 Select Version Control from...

Page 106: ...rise offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of the following Upcoming hardware and software changes Bulletins Patches Let us know what Hewlett Packard Enterprise commercial products you own and we will send you the latest updates to keep your business running smoothly For more information see the Hewlett Packard Enterprise website http www hpe...

Page 107: ...intenance on ProLiant servers and server blades To view the guide select a language English French Spanish German Japanese Simplified Chinese The HPE ProLiant Gen9 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select a language English ...

Page 108: ... higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product IMPORTANT Replacing the system board battery resets the system ROM to its default configuration After replacing the battery reconfigure the system through RBSU Procedure 1 If installed remove the security bezel 2 Power down the ser...

Page 109: ...uration After replacing the battery reconfigure the system through RBSU To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Replacing the system battery 109 ...

Page 110: ...rmation for Server Storage Power Networking and Rack Products available at the Hewlett Packard Enterprise website http www hpe com support Safety Compliance EnterpriseProducts Belarus Kazakhstan Russia marking Manufacturer and Local Representative Information Manufacturer information Hewlett Packard Enterprise Company 3000 Hanover Street Palo Alto CA 94304 U S Local representative information Russ...

Page 111: ...w decade with 2000 as the starting point for example 238 2 for 2002 and 38 for the week of September 9 In addition 2010 is indicated by 0 2011 by 1 2012 by 2 2013 by 3 and so forth YYWW where YY indicates the year using a base year of 2000 for example 0238 02 for 2002 and 38 for the week of September 9 Turkey RoHS material content declaration Ukraine RoHS material content declaration Turkey RoHS m...

Page 112: ...6 cm 17 11 in Weight full load approximate values Maximum 8 7 kg 19 14 lb Minimum 6 9 kg 15 09 lb Power supply specifications Depending on the installed options and or the regional location where the server was purchased the server is configured with one of the following power supplies HPE DL20 Gen9 290W Non hot Plug Power Supply HPE 900 W AC 240VDC Power Input Module PN 775595 B21 This is support...

Page 113: ...wer supply calculations For hot plug power supply specifications and calculators to determine electrical and heat loading for the server see the Hewlett Packard Enterprise Power Advisor website Specifications 113 ...

Page 114: ...oad product updates go to either of the following Hewlett Packard Enterprise Support Center Get connected with updates page Software Depot website To view and update your entitlements and to link your contracts and warranties with your profile go to the Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page IMPORTANT Access to some updates might require prod...

Page 115: ...ult in Hewlett Packard Enterprise billing you for the replacement With a customer self repair Hewlett Packard Enterprise will pay all shipping and part return costs and determine the courier carrier to be used For more information about the Hewlett Packard Enterprise CSR program contact your local service provider For the North American program go to the Hewlett Packard Enterprise CSR website Répa...

Page 116: ...ponibilità e alla località geografica le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone In caso di necessità si può richiedere l assistenza telefonica di un addetto del centro di supporto tecnico Hewlett Packard Enterprise Nel materiale fornito con una parte di ri...

Page 117: ...te CSR Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución Los componentes CSR se clasifican en dos categorías Obligatorio componentes cuya reparación por parte del usuario es obligatoria Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra ...

Page 118: ...lt u het Hewlett Packard Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen Hewlett Packard Enterprise vermeldt in de documentatie bij het vervangende CSR onderdeel of het defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd Als het defecte onderdeel aan Hewlett Packard Enterprise moet worden teruggezonden moet u het defecte onderdeel bi...

Page 119: ...de reposição se a peça com defeito deve ser devolvida à Hewlett Packard Enterprise Nos casos em que isso for necessário é preciso enviar a peça com defeito à Hewlett Packard Enterprise você deverá enviar a peça com defeito de volta para a Hewlett Packard Enterprise dentro do período de tempo definido normalmente em 5 cinco dias úteis A peça com defeito deve ser enviada com a documentação correspon...

Page 120: ...120 Support and other resources ...

Page 121: ...re information HPE Get Connected HPE Proactive Care services HPE Proactive Care service Supported products list HPE Proactive Care advanced service Supported products list Proactive Care customer information Proactive Care central Proactive Care service activation Documentation feedback Hewlett Packard Enterprise is committed to providing documentation that meets your needs To help us improve the ...

Page 122: ...ngineers ASR Automatic Server Recovery CAS column address strobe CSA Canadian Standards Association CSR Customer Self Repair FSBBU Flex slot battery backup GPU graphics processing unit HBA host bus adapter HP SUM HP Software Update Manager HPE SSA HPE Smart Storage Administrator IEC International Electrotechnical Commission iLO Integrated Lights Out IML Integrated Management Log ISO 122 Acronyms a...

Page 123: ...e memory PCIe Peripheral Component Interconnect Express PDU power distribution unit POST Power On Self Test RBSU ROM Based Setup Utility RDIMM registered dual in line memory module REST representational state transfer RoHS Restriction of Hazardous Substances RSOC relative state of charge SAS serial attached SCSI SATA serial ATA SD Secure Digital SFF small form factor SID Acronyms and abbreviations...

Page 124: ...emperature TPM Trusted Platform Module UDIMM unregistered dual in line memory module UEFI Unified Extensible Firmware Interface UID unit identification USB universal serial bus VC Virtual Connect VCA Version Control Agent VCRM Version Control Repository Manager VDC voltage direct current 124 Acronyms and abbreviations ...

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