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Service Information
GENERAL INFORMATION
Your
HOT SPRING
spa has been designed to provide years of trouble-
free use. As with any appliance, problems may occasionally occur that
require the expertise of a qualified service person. Though such simple
repairs as resetting a RCD switch or breaker, high limit thermostat, or
pressure switch, or replacing a light bulb may not require a service call,
they may indicate that a more serious condition exists. These conditions
may require an experienced service person. Before calling for service,
please refer to the Troubleshooting Guide.
NOTE:
Always retain your original sales receipt for future reference.
RCD AND HIGH LIMIT
THERMOSTAT
If your spa fails to operate at any time, the following items should be
checked:
1. Check the power supply to the spa.
2. Check the RCD and see if it has tripped. If a RCD has tripped, reset
it. If it will not reset, this may be an indication of a ground fault (short
circuit) within the electrical components. Contact an Authorized Service
Technician for a complete diagnosis.
3. If, upon checking the RCD you find it has not tripped, check the house
breaker panel and ensure the main breaker for the electrical circuit
supplying the spa has not tripped. If it has, this is an indication that
either the circuit was overloaded or a ground fault exists between the
breaker panel and the spa receptacle. Contact a qualified electrician.
4. If, upon checking the main house breaker, you find no failures, the
heater high-limit thermostat should be checked. Tripping of the heater
high-limit thermostat is normally a result of one or a combination of any
of these problems: 1) blockage within the system plumbing, 2) switch
malfunction in the heater circuit, or 3) the low speed mode of the jet
pump is not functioning.
5. If the heater high-limit has tripped, the control panel display will display
- - - - - . Reset the heater high-limit by allowing the water to cool and
disconnecting power to the spa for at least thirty seconds. If the heater
high-limit continues to trip, contact an Authorized Service Technician for
a complete diagnosis.
If the spa does not function and the RCD or RCD breaker and heater
high-limit have not tripped, then the problem should be referred to an
Authorized Service Technician. Refer to the Troubleshooting Guide for
additional service information.
MISCELLANEOUS SERVICE
INFORMATION
The jet pump is equipped with an overload cut-off switch, which is
designed to protect the pump from overheating. If the pump shuts itself
off in a new spa, it is usually the result of one, or a combination of, the
following factors:
High Temperature:
During the summer months, especially in warmer
climates, the ambient temperature contributes to excessively high
temperatures within the equipment compartment.
Improper House Wiring:
If the spa is not connected to a dedicated
circuit, or is connected to an extension cord, or the house wiring is
undersized, the pump may starve for voltage and therefore may draw
more amperage and generate excessive heat. This will often cause the
circuit breaker to trip repeatedly.
IMPORTANT
:
1. If the pump is shutting down due to excessive heat, make sure the
equipment compartment has adequate ventilation. The air gap at the
bottom and the jet pump vent at the bottom left corner must not be
blocked. Should your jet pump continue to shut off after short periods of
use, contact a qualified service technician.
2. The
HOT SPRING
spa is equipped with a safety suction spring valve
which will break the prime of the jet pump if both suction fittings are
obstructed.
ACTS INVALIDATING WARRANTY
The limited warranty is void if the
HOT SPRING
spa has been subjected
to alteration, misuse or abuse, or if any repairs on the spa are attempted
by anyone other than an authorized representative of
WATKINS
WELLNESS
. Alteration is defined as any component or plumbing
change, electrical conversion, or the addition of any non-approved
sanitation, or water purification device, or heating system which
contributes to a component failure, unit failure, or unsafe operating
condition. Misuse and abuse shall include any operation of the spa other
than in accordance with
WATKINS WELLNESS
printed instructions, or
use of the spa in an application for which it is not designed; specifically:
use of the spa in a non-residential application; damage caused by
operation* of the spa at water temperatures outside the range of 2°C
and 49°C (35°F and 120°F); damage caused by a dirty, clogged, or
calcified filter cartridge; damage to the spa surface caused by the use of
Tri-Chloro Chlorine, BCDMH, chemical tablets in a floater, acid, or
any other spa chemicals, or spa surface cleaners which are not
recommended by
WATKINS WELLNESS
; damage caused by allowing
undissolved spa sanitizing chemicals to lie on the spa surface (no
spa surface material can withstand this kind of abuse); damage to
components or spa surface caused by improper water chemistry
maintenance; and damage to the spa surface caused by leaving the spa
uncovered while empty of water and in direct exposure to sunlight (this
may cause solar heating distress in warm weather regions). These are
considered abuses and may invalidate this warranty.
*Operation of the spa
DOES NOT
mean “use” of the spa!
WATKINS
WELLNESS
does not recommend using the spa if the water
temperature is above or below the spa’s control panel temperature
range.
DISCLAIMERS
WATKINS WELLNESS
shall not be liable for loss of use of the
HOT
SPRING
spa or other incidental or consequential costs, expenses, or
damages, which may include but are not limited to, the removal of a
permanent deck or other custom fixture. Any implied warranty shall have
a duration equal to the duration of the applicable warranty stated above.
Under no circumstances shall
WATKINS WELLNESS
, or any of its
representatives, be held liable for injury to any person, or damage to any
property, however arising.
CUSTOMER SERVICE
If you have any questions about any aspect of your
HOT SPRING
spa
set-up, operation, or maintenance that have not been answered by this
manual, consult your
HOT SPRING
Spa Dealer.
Service Information