MAN0964-14-EN_XL4_XL4P_UM
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CHAPTER 23: TROUBLESHOOTING / TECHNICAL SUPPORT
Chapter 22 provides commonly requested troubleshooting information and checklists for the
following topics.
•
Connecting to the XL4/XL4 Prime OCS controller
•
Local controller and local I/O
•
CsCAN Network
•
Removable media
In the event that this information is not what you need, please contact
locations indicated at the end of this chapter.
23.1 Connecting to the XL4/XL4 Prime OCS
Cscape connects to the local controller automatically when the serial connection is made. The
status bar below shows an example of a successful connection. This status bar is located in the
bottom right-hand corner of the Cscape window.
In general, the Target number should match the Local number. The exception to this is when
the controller is being used as a "pass through" unit where other controllers on a CsCAN
network could be accessed through the local controller.
Determine connection status by examining feedback next to Local & Target in the status bar
of Cscape.
Table 23.1
–
Cscape Target & Local Numbers
Local: ###
If a number shows next to Local then communication is established to the
local controller.
Local: No Port
Cscape is unable to access the COM port of the PC. This could mean that
Cscape is configured for a COM port that is not present or that another
program has control of the COM port. Only one Cscape window can access
a port at a time. Subsequent instances of Cscape opened will indicate No
Port.
Local: No Com
Cscape has accessed a PC COM port but is not communicating with the
controller. This typically occurs when the controller is not physically
connected.
Local: ???
Unknown communication error. Close Cscape, power cycle the controller
and reopen Cscape with a blank project. Check Local.
Target: #(I,R,D)
If I (idle), R (run), or D (do I/O) shows next to Target number, then
communication is established to the target controller.
Target: #(?)
Communication is not established to the target controller. Check node ID
of controller and set Target to match. Make sure local connection is
established.