FAQs
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11
WARRANTY
Please affix proof of purchase/receipt here
In the event of a claim under warranty this receipt must be produced.
WARRANTY
1. Home of Living Brands (Pty) Limited warrants to the original purchaser of this product (“the
customer”) that this product will be free of defects in quality and workmanship which under normal
personal, family or household use and purpose may manifest within a period of 1 (one) year from
the date of purchase )”warranty period”).
2. Where the customer has purchased a product and it breaks, is defective or does not work
properly for the intended purpose, the customer must notify the supplier from whom the customer
bought the product (“the supplier”) thereof within the warranty period. Any claim in terms of this
warranty must be supported by a proof of purchase. If proof of purchase is not available, then
repair, and/or service charges may be payable by the customer to the supplier.
3. The faulty product must be taken to the supplier’s service centre to exercise the warranty.
4. The supplier will refund, repair, or exchange the product in terms of this warranty subject to
legislative requirements. This warranty shall be valid only where the customer has not broken
the product himself, or used the product for something that it is not supposed to be used for. The
warranty does not include and will not be construed to cover products damaged as a result of
disaster, misuse, tamper, abuse or any unauthorised modification or repair of the product.
5. This warrant will extend only to the product provided at the date of the purchase and not to any
expendables attached or installed by the customer.
6. If the customer requests that the supplier repairs the product and the product breaks or fails
to work properly within 3 (three) months of the repair and not as a result of misuse, tampering or
modification by or on behalf of the customer, then the supplier may replace the product or pay a
refund to the customer.
7. The customer may be responsible for certain costs where the products returned are not in the
original packaging, or if the packaging is damaged. This will be deducted from any refund paid
to the customer.
HOME OF LIVING BRANDS (PTY) LTD (JOHANNESBURG)
JOHANNESBURG
CAPE TOWN
DURBAN
TEL NO. (001) 490-9600
TEL NO. (021) 552-5161
TEL NO. (031) 792-6000
www.hoover.za.com
WARNING:
To reduce the risk of personal injury, unplug the vacuum cleaner before
performing maintenance/troubleshooting checks.
Is there an accessory missing?
• Check the ‘Machine Overview’ page in this guide or the box that the machine came in to
make sure that the part is definitely included in your unit.
Why does the vacuum cleaner have no power?
• The plug may not be fully pushed into the electrical socket.
• Check the fuse in the plug if this needs replacing, always replace with a 13amp fuse.
• The motor thermostat may have tripped. If this has happened, unplug the vacuum cleaner.
Remove and empty the dirt container and check the hose for blockages. Clean the filters
and allow the vacuum cleaner to cool for approximately 1 hour (if you have washed the
filters you will need to wait 24 hours for the filters to fully dry before putting them back
into the vacuum cleaner).
Why won’t the vacuum cleaner pick up?
• There may be a blockage in the hose. Please remove the hose from the vacuum cleaner,
check and clear any blockages. Go to ‘Maintenance’.
• Empty the dirt container and clean filters. Go to the ‘Operation’.
• The brushbar may not be turning. Go to ‘My brushbar isn’t turning?’ below.
• The brush bar height adjuster dial may not be set to the correct setting. Go to ‘Operation’.
• If the accessory/tool will not pick up, check and clear any blockages.
Go to ‘Maintenance’.
My brushbar isn’t turning?
• The brushbar may be clogged, check the brush bar and clear any hair or debris.
Go to ‘Maintenance’.
• The belt might be broken, go to ‘Maintenance’.
