12
USE TROUBLESHOOTING GUIDE AS A FIRST STEP TO RESOLVE ANY PROBLEMS YOU MAY BE
EXPERIENCING.
All servicing should be done by an authorized service representative.
troubleshooting
5
storage
4
Unplug the power cord and disconnect the power supply.
Place steamer in cooling base and allow to cool.
Empty the residual water in the tank and clean the external surface with a dry cloth. Allow to dry.
Re-install water tank, replace in cooling base to prevent damage to floor and store in upright position.
Leaving unused solution in solution tank will not affect performance.
ProbLeM
PoSSibLe cauSe
PoSSibLe SoLution
Steam Mop
won’t run
1. Unit may not be plugged into the
electrical outlet correctly.
1. Ensure the plug is pushed in securely.
2. The electrical outlet may not be
working properly, check the fuse or
breaker, or consult an electrician.
2. Check fuse or breaker in home. Replace
fuse/reset breaker in home.
3. The power cord may be damaged.
3. If cord is damaged have it replaced by
an authorized service representative.
Steam mop
not producing
steam
1.Clean water tank may be empty.
1. Please refer to the “Filling Clean Water
Tank” section - page 7.
2. The water tank may not be attached
correctly.
2. Please refer to the “Filling Clean Water
Tank” section - page 7.
3. Water filter may be clogged and
needs to be replaced.
3. Check water filter and clean or replace.
4. Thermal protector may turn off pump
if trying to operate unit before steam
indicator is illuminated.
4. Unplug unit and allow to cool down
5. Steam path may be blocked.
5. Please refer to the “Clearing Blockages”
section - page 13.
Microfiber pad
doesn’t pick
up dirt
1. The cleaning pad may already be
saturated with dirt and needs washing.
1. Clean or replace with clean pad. Please
refer to the “Microfiber Pad” section.
WARNING
!
!
To reduce risk of personal injury - unplug Steam Mop before servicing and allow to cool.
