Honeywell Performance H4D3PRV2, Software Configuration Manual

Page: 95 / 106

800-21358 - A - 10/2015
A
Troubleshooting A
Refer to the following guidelines to troubleshoot any performance issues. If you require
additional assistance, contact Honeywell Technical Support (see back cover for contact
information).
Cannot play downloaded file. • Use the player located on the CD that came with your camera.
• Ensure that DirectX8.1 or higher is installed on your PC.
• Install the DivX503Bundle.exe plugin for playing AVI files.
• If you are running Windows XP, install the ffdshow codec.
Cannot set camera frame rate
above 20 fps when Embedded NVR
resolution set at 1080p or lower. 1. On the NVR, go to NVR setup and set the resolution to 1080p
and click
Save .
2. Go to Remote Device and click Delete to remove the camera.
Then select the camera in the Searched Device area and click
Add .
3. Click Modify for the camera in the Added device area. Select
ONVIF from the drop-down list of manufacturers and click
Save .
You can now set the frame rate at 20 fps or above for 1080p or
lower resolutions at the NVR end.
Cannot get 3 MP resolution at the
NVR. 1. Make sure the NVR supports 3 MP (2304×1296) resolution
(see
Table A-1 ).
2. On the NVR, go to NVR setup

Remote Device and click
Modify for the 3 MP camera in the added device area. Select
ONVIF from the drop-down list of manufacturers and click
Save . You can now setup 3 megapixel resolution on the NVR
end.
IR video is poor. • Ensure that the power supply is adequate. An inadequate
power supply may not be able to support the IR lights.
• Ensure that the objects to be illuminated are within the camera’s
IR range.
• If the IR-cut filter does not switch to Night mode, the
photosensitive chip at the front of the camera may be
malfunctioning.
Cannot upgrade firmware through
the network • If you cannot upgrade firmware over the network, try using port
3800.