Honeywell HEN04102, User Manual

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158 | Performance Series Full PoE Network Video Recorder User Guide
Problem: There is no picture on the monitor.
• Check that the correct input (VGA) is selected on the monitor.
• Turn off the monitor and NVR. Turn on the monitor, and then turn on the NVR.
• Check that the video cable is connected correctly to the NVR.
• Make sure that the camera’s brightness setting is configured correctly.
See
Configuring Camera Settings on page 77.
• Make sure that a privacy mask is not blocking the video.
See
Configuring the Text Overlay on page 82.
Problem: Color of live video is distorted.
• Make sure that the camera image settings are configured correctly.
See
Configuring Camera Settings on page 77.
• Make sure that the NVR is configured to use the correct video standard (NTSC or PAL).
See
Configuring General System Settings on page 125.
Problem: Cannot search local records.
• Check that recording is enabled. See Configuring the General Recording Settings on page
62.
Problem: There is no audio when viewing live video.
• Check the audio input and output connections on the NVR.
• Increase the volume on the headphones/speakers.
Problem: There is no audio when playing back video.
• Make sure that the audio is enabled in the playback interface and the volume is turned up.
Problem: The time display is incorrect.
• Make sure that the date and time settings are configured correctly.
See
Configuring Date and Time Settings on page 127.
• Replace the battery on the main board.