Honeywell HD54IP, User Manual

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Document 800-09311V3 Rev A 71
07/2013
A
Troubleshooting
Technical Support
Prior to calling Honeywell technical support, please read this Appendix for possible
solutions in the event there is an issue with your camera. To contact the Honeywell Video
Systems technical support team, call 1-800-796-2288 (North America only) or send an
email to
HVSsupport@honeywell.com . See the back cover for international contact
information.
Any equipment returned to Honeywell Video Systems for warranty or service repair must
have a Return Merchandise Authorization (RMA) number. The RMA number must be
clearly marked on all return packages and internal paperwork.
Problem: Lens Not in Optical Focus
Possible solutions:
• Verify that the lens cap has been removed from the camera.
• This can also be caused by dirt, oil, grease, and fingerprints, and so on, that have
accumulated on the lens or bubble. Check the lens and bubble, then clean them, if
needed.
Caution Use extreme caution when cleaning the lens and bubble so you do
not scratch their optical surfaces. Prepare a washed-out cotton cloth
or lens cleaning paper with alcohol or lens cleaning liquid. Clean by
moving spirally from the lens center towards its rim. Repeat until the
lens is completely clean.