Page
11
of
13
7. Go to an iN workstation.
NOTE: If you do not have access to the iN, call SiriusXM
®
Radio at
800-852-9696
and follow the automated
menu instructions. When the agent answers, ask for a rapid dealer activation refresh, then go to
step 10.
8. From the iN main menu, click on
SERVICE
and
HCUC XM Radio Demo Activation
. This brings up the
HCUC
XM Radio Activation
screen.
NOTE: If you cannot bring up this screen, call the iN Support Center at
800-245-4343.
9. Enter the eight-character radio ID that you wrote down in step 6, then click on
Submit
. You will see the
ACTIVATION REFRESH
screen once the ID is recognized.
NOTE: If you enter the ID incorrectly, or if it is not recognized, you will see an error screen. If this happens,
follow the screen instructions.
10. Tune to
001
to make sure you are receiving the signal. If you do not get a clear signal, park the vehicle outside
where there is a clear view of the southern sky, then go to step 11.
11. Leave the audio unit on for at least
10 minutes
, then go to step 12.
12. While watching the audio unit display, tune to several channels within the full channel lineup.
•
If you can tune to all of the channels, the dealer demo service is activated. No further action is needed.
•
If you can tune to only a few channels like
000,
001
, and
247
, then repeat steps 7 through 12.
•
If, after
2 hours
, you can only tune to channels
000,
001
, and
247
, call SiriusXM
®
Radio at
800-852-9696
.
When you hear the automated menu, enter priority code
9466
to route your call to an agent.
When the agent answers, ask him or her to review the account status and make any needed corrections.
If the account status is correct for the vehicle, replace the XM receiver.
NOTE:
•
The dealer demo service lasts for
7 months
or until the vehicle’s retail delivery registration (RDR) is submitted,
whichever comes first.
•
After the vehicle is registered, the dealer demo service converts to a customer account. The customer gets a
90-day
trial service of all available non-premium channels. If the customer decides to end the service after that
time, the system goes back to preview mode. Normal AM/FM radio reception is not affected by ending the service.
•
The system receives digital programming broadcasts from two fixed-orbit satellites near the equator along with a
network of ground antennas (repeaters). You will get the strongest signal where there is a clear view of the southern
sky.
•
The system may lose reception when driving through a tunnel, under an overpass, inside a parking garage, or near
the northern face of a canyon or mountain.
•
To cut down on reception loss, the system uses a buffer. If the reception loss lasts longer than the buffering period,
the signal goes silent.
•
Because the signal is digital, any reception loss makes it go silent. The signal does not fade like it does with an
AM/FM radio.
•
If you ever need to replace the XM receiver, call SiriusXM
®
Radio at
800-852-9696
. Be prepared to give your dealer
number, the VIN, and the radio ID from the printed label on the side of the old and new receiver units.
•
Your customer’s channel presets will be lost if you disconnect the battery or if it goes dead. Always write down
those presets before disconnecting the battery.