FA
Q
How can I backup recorded video?
You can backup your recorded video by using any of the following methods.
- By setting automatic backup to Dropbox. (Dropbox account needed)
- By sharing your recorded video from VideoGram to your appointed method.
How can I be certain my personal information is secured?
Our first level of security is authentication and your password is encrypted when you sign in to your
account. At the next level where all data is transmitted, including videos, images, as well account
information, bank-level AES data encryption is used.
How do I retrieve my Home8 Mobile app password?
Go to the sign-in page of your Home8 app and tap "Forgot password?". Follow the instruction on
screen to enter your phone number. You will then receive an access code via SMS. After input an
Access Code that app requested, you can then reset the password by yourself. You will also receive
a confirmation email after successfully reset your password.
How can I be sure unauthorized people are unable to look at my videos on the cloud?
With your privacy in mind, all data is encrypted with bank-level security, and each user has his/her
own account to access the video. Our system alerts you and your authorized users when it detects
login attempts from unauthorized smart devices.
How many locations can I manage from my Home8 app?
Home8 app is built to support multi-location management. You can manage as many locations as
you would like, and we do not place a limit on the number of Home8 Systems you can purchase.
