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Please contact 1-800-986-3460 for further assistance.
Troubleshooting
Problem
Solution
The fan will not start.
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Check the main and branch circuit fuses or breakers.
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Check to make sure the wall switch is in the on position if applicable.
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Check the line wire connections to the fan and switch wire connections in the switch housing.
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Check the battery in the transmitter.
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Ensure you are in the normal range of 10-20 feet.
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Ensure the dip switch settings are the same on the transmitter and receiver.
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Remember to turn off the power supply before checking the dip switches settings.
The fan is noisy.
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Ensure all motor housing screws are snug.
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Ensure the screws that attach the fan blade bracket to the motor hub are tight.
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Ensure the wire nut connections are not rattling against each other or the interior wall of the switch housing.
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Allow a 24-hour “breaking in” period. Most noises associated with a new fan disappear during this time.
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If you are using the ceiling fan light kit, ensure the screws securing the glassware are tight. Check that the light
bulbs are also secure.
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Ensure the canopy is a short distance from the ceiling. It should not touch the ceiling.
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Ensure your outlet box is secure and rubber isolator pads were used between the mounting bracket and outlet box.
The fan wobbles.
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Check that all blade and blade arm screws are secure.
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Most fan wobble problems are caused when blade levels are unequal. Check this level by selecting a point on the
ceiling above the tip of one of the blades. Measure from a point on the center of each blade to the point on the
ceiling. Rotate the fan until the next blade is positioned for measurement. Repeat for each blade. Any measurement
deviation should be within 1/8”. Run the fan for ten minutes. If the fan continues to wobble please contact Customer
Service and a balancing kit will be sent to you at no charge.
The fan moves
backwards and
forwards when
turned on.
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This is normal start-up procedure for DC motor fans. The partial movement during start-up is the result of the DC
motor aligning the internal magnetic poles for proper motor operation. This design saves electricity and allows the
fan to operate much quieter than standard AC motor fans.
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Because of the fan’s natural movement, some connections may become loose. Check the support connections, brackets, and blade
attachments twice a year. Make sure they are secure. It is not necessary to remove the fan from the ceiling.
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Clean your fan periodically to help maintain its new appearance over the years. Do not use water when cleaning, as this could damage
the motor, or the wood, or possibly cause an electrical shock. Use only a soft brush or lint-free cloth to avoid scratching the finish. The
plating is sealed with a lacquer to minimize discoloration or tarnishing.
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You can apply a light coat of furniture polish to the wood for additional protection and enhanced beauty. Cover small scratches with a
light application of shoe polish.
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You do not need to oil your fan. The motor has permanently-lubricated sealed ball bearings.
WARNING: Make sure the power is off before cleaning
your fan.
Care and Cleaning
