GUARANTEE TERMS (EN)
17
SBO3X / SBO4X
GUARANTEE TERMS (EN)
1.) Warranty
For mechanical and electrical components Company HOLZMANN MASCHINEN GmbH grants a warranty period of 2 years
for DIY use and a warranty period of 1 year for professional/industrial use - starting with the purchase of the final consumer
(invoice date).
In case of defects during this period which are not excluded by paragraph 3, Holzmann will repair or replace the machine at
its own discretion.
2.) Report
In order to check the legitimacy of warranty claims, the final consumer must contact his dealer. The dealer has to report in
written form the occurred defect to HOLZMANN MASCHINEN GmbH. If the warranty claim is legitimate, HOLZMANN
MASCHINEN GmbH will pick up the defective machine from the dealer. Return shipments by dealers which have not been
coordinated with HOLZMANN MASCHINEN GmbH will not be accepted. A RMA number is an absolute must-have for us -
we won‘t accept returned goods without an RMA number!
3.) Regulations
a) Warranty claims will only be accepted when a copy of the original invoice or cash voucher from the trading partner of
HOLZMANN MASCHINEN GmbH is enclosed to the machine. The warranty claim expires if the accessories belonging to the
machine are missing.
b) The warranty does not include free checking, maintenance, inspection or service works on the machine. Defects due to
incorrect usage through the final consumer or his dealer will not be accepted as warranty claims either.
c) Excluded are defects on wearing parts such as carbon brushes, fangers, knives, rollers, cutting plates, cutting devices,
guides, couplings, seals, impellers, blades, hydraulic oils, oil filters, sliding jaws, switches, belts, etc.
d) Also excluded are damages on the machine caused by incorrect or inappropriate usage, if it was used for a purpose
which the machine is not supposed to, ignoring the user manual, force majeure, repairs or technical manipulations by not
authorized workshops or by the customer himself, usage of non-original Holzmann spare parts or accessories.
e) After inspection by our qualified staff, resulted costs (like freight charges) and expenses for not legitimated warranty
claims will be charged to the final customer or dealer.
f) In case of defective machines outside the warranty period, we will only repair after advance payment or dealer’s invoice
according to the cost estimate (incl. freight costs) of HOLZMANN MASCHINEN GmbH.
g) Warranty claims can only be granted for customers of an authorized HOLZMANN MASCHINEN GmbH dealer who
directly purchased the machine from HOLZMANN MASCHINEN GmbH. These claims are not transferable in case of multiple
sales of the machine.
4.) Claims for compensation and other liabilities
The liability of company HOLZMANN MASCHINEN GmbH is limited to the value of goods in all cases.
Claims for compensation because of poor performance, lacks, damages or loss of earnings due to defects during the
warranty period will not be accepted.
HOLZMANN MASCHINEN GmbH insists on its right to subsequent improvement of the machine.
SERVICE
After Guarantee and warranty expiration specialist repair shops can perform maintenance and repair jobs. But we are still at
your service as well with spare parts and/or product service. Place your spare part/repair service cost inquiry by
Mail to [email protected].
Or use the online complaint order formula provided on our homepage – category service/news/faq.