Frequently asked questions (FAQ)
9
Frequently asked questions (FAQ)
Question
Possible solution
I don’t know my glass thickness.
• Please check the section "Using the cleaning
ring and the cleaning cloth" on page 5.
• Try to start with 5mm ring.
In the self-test WINBOT does at the
beginning, 3 LEDs on the top of WINBOT
are ON.
Use a thicker cleaning ring (bigger number
ring).
In the self-test WINBOT does at the
beginning, 3 LEDs on the bottom of
WINBOT are ON.
Use a thinner cleaning ring (small number
ring).
WINBOT does not move smoothly, cannot
climb up the window or move irregularly.
• Use a new, clean cleaning cloth.
• The side screw of the main terminal might get
loose, just tighten it.
WINBOT moves upward and slip down
during the cleaning process.
• The suction may be too weak; please use a
thinner (smaller number ring) cleaning ring.
• If the window is very clean, the surface will
becomes very slippery and so WINBOT
couldn't be able to move upward.
• The cleaning cloth on the main terminal might
be too wet. Dry it.
In “Auto go up then down” (
) mode,
WINBOT slips and couldn't detect the upper
frame of windows.
Press
and switch to
or
mode
using the remote controller.
While cleaning, WINBOT pauses a lot, and
there is a voice instruction: "Wait for
WINBOT cooler, please wait."
• The cleaning cloth might be too dirty. Use a
new, clean one.
• The magnetic attraction might be too strong;
please use a larger number cleaning ring for
the sub terminal.
There is an abnormal shaking sound
coming out from WINBOT.
The cleaning cloth might be too dirty. Use a
new, clean one.