Appendix C
Troubleshooting
Problem
Solution
Problem during configuration Upload / Download.
The Config Line “led” turns red in the ABC Config Tool.
•
Serial communication failed. Try again
The serial port seems to be available, but it is not possible
to connect to the gateway
•
The serial port may be in use by another application.
Exit the ABC Config Tool and close all other applica-
tions including the ones in the system tray.
Try again
•
Select another serial port
Try again
Poor performance
•
Right click ‘Sub-Network’ in the Navigation window and
select ‘Sub-Network Status’ to see status / diagnostic
information about the sub network.
If the gateway reports very many re-transmissions,
check your cabling and / or try a lower baud rate set-
ting for the sub network (if possible).
•
Is the Sub-Net Monitor in the ABC Config Tool active?
The sub-network monitor has a negative influence on
the overall performance of the gateway, and should
only be used when necessary.
•
Is the Node Monitor in the ABC Config Tool active?
The node monitor has a negative influence on the
overall performance of the gateway, and should only
be used when necessary.
No sub-network functionality
•
Use the ‘Data logger’-functionality to record the serial
data communication on the sub-network.
•
If no data is being transmitted, check the configuration
in ABC Config Tool.
•
If no data is received, check the sub-network cables.
Also verify that the transmitted data is correct.
