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Guarantee
We regret it when a HKC product doesn’t work as it should, despite our careful quality
control. That is why we offer a 2-year manufacturer’s warranty after the date of purchase
on all our models.
This guarantee is a pick-up and return guarantee. This means that we take care of the
return of the product to our repair and service center. We will thoroughly check the
product and solve the problem. We will send the product back to your home within 7
working days.
If the product can no longer be repaired, we will send you a new one.
Warranty conditions
1. Factory warranty is only given if you can present the purchase invoice.
2. This manufacturer’s warranty applies to all HKC-europe products.
3. Manufacturer’s warranty applies only to material and manufacturing defects.
Problems caused by improper use, incorrect installation, external factors and normal
wear and tear are not covered by this manufacturer’s warranty.
4. The factory warranty expires as soon as changes or repair work on the product are
carried out by yourself or third parties. The same applies if the serial number is
changed or removed.
5. The decision on repair or replacement of the product is exclusively reserved to HKC.
The warranty period is not extended due to repair or replacement.
Customer service contact form
To use the Manufacturer’s warranty or other questions, you can contact HKC Customer
Service via the customer service contact form at:
www.hkc-eu.com/en/service/klantenservice-contact/
Due to the continuous product development, the manual can change without prior
notice. Typing and printing errors reserved.
Useful Information and Licences
