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5–10

Troubleshooting

Hitachi Simple Modular Storage 100 User’s Guide

Table 5-2: Auto Migration Troubleshooting

Error Message

Suggested Actions

Restore is in progress on ShadowImage pairs Wait until restore is completed and try Create Copy

again.

Restore is in progress on SnapShot pairs

Wait until restore is completed and try Create Copy
again.

Unreadable PIN exists in the source array

Auto migration cannot be performed. Visit the Hitachi
Web Portal at

http://support.hds.com

Quick Format is in progress

Wait until the quick format is completed and try Create
Copy again.

No DM-LUN exists in the source array

Auto migration cannot be performed. Visit the Hitachi
Web Portal at

http://support.hds.com

Cache resident LUN exists in the source
array

Disable Cache Resident LUN and try the auto migration
again.

Change on cache partition is reserved

Shut down and restart the source array. Then try the
auto migration again.

PIN over has occurred in the source array

Auto migration cannot be performed. Visit the Hitachi
Web Portal at

http://support.hds.com

FAN in the target array is in Alarm status

Disconnect the target array as described on the next
page and start it in normal mode to see if the alarm
disappears. If the alarm message disappears, try the
auto migration again. Otherwise, visit the Hitachi Web
Portal at

http://support.hds.com

.

The power supply in the target array is in
Alarm status

Disconnect the target array as described on the next
page and start it in normal mode to see if the alarm
disappears. If the alarm message disappears, try the
auto migration again. Otherwise, visit the Hitachi Web
Portal at

http://support.hds.com

.

HDU in the target array is in Alarm status

Disconnect the target array as described on the next
page and start it in normal mode to see if the alarm
disappears. If the alarm message disappears, try the
auto migration again. Otherwise, visit the Hitachi Web
Portal at

http://support.hds.com

.

ENC in the target array is in Alarm status

Disconnect the target array as described on the next
page and start it in normal mode to see if the alarm
remains. If the alarm message disappears, try Array
Migration again. Otherwise, visit the Hitachi Web Portal
at

http://support.hds.com

.

The type of HDDs in the target array is
incorrect

Visit the Hitachi Web Portal at

http://support.hds.com

.

The number of HDDs in the target array is
incorrect

Visit the Hitachi Web Portal at

http://support.hds.com

.

The capacity of HDDs in the target array is
insufficient

Visit the Hitachi Web Portal at

http://suppo rt.hds.com

.

The target array is guarded against array
migration

Disconnect the target array as described on the next
page and start it in normal mode to confirm if it can be
the target array. If it can, try the auto migration again.

The controller configuration of the target
array is incorrect

Visit the Hitachi Web Portal at

http://support.hds.com

.

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Summary of Contents for Simple Modular Storage 100

Page 1: ...Product Version Document Organization Getting Help Table of Contents FASTFIND LINKS MK 97DF8061 01 Hitachi Simple Modular Storage 100 User s Guide ...

Page 2: ...l of the features described in this document may not be currently available Refer to the most recent product announcement or contact your local Hitachi Data Systems sales office for information on feature and product availability This document contains the most current information available at the time of publication When new and or revised information becomes available this entire document is upd...

Page 3: ...cuments x Document Conventions x Convention for Storage Capacity Values xi Getting Help xi Support Contact Information xi HDS Support Web Site xii Comments xii 1 Introduction 1 1 Overview 1 1 Product Description 1 2 Key Features 1 2 Clear Customer Benefits 1 3 Storage Features 1 3 Holistic Backup and Recovery 1 3 LUN Management 1 4 Security 1 4 Monitoring System Performance 1 5 Supported Host Oper...

Page 4: ... 8 Mode Switch 2 8 Top Components 2 9 3 Installing Your Array 3 1 Installation at a Glance 3 2 Preparing Your Site 3 3 Topology Considerations 3 3 Site Considerations 3 3 Rack Mount Considerations 3 4 Server Considerations 3 4 Safety Considerations 3 5 Unpacking 3 7 Required Items Supplied by the User 3 8 Installing the Hitachi Simple Modular Storage 100 3 9 Installing on a Table or Shelf 3 9 Rack...

Page 5: ...ares 4 2 Before You Begin 4 2 Checking for Defective Drives 4 2 Installing the Spare Drives 4 5 Caring for Your Hitachi Simple Storage Modular 4 7 Migrating Data 4 7 Moving Your Hitachi Simple Storage Modular 4 8 Before You Move Your Hitachi Simple Modular Storage 100 4 8 After Your Array is in the New Location 4 8 Storing Your Hitachi Simple Storage Modular 100 4 9 5 Troubleshooting 5 1 Recoverin...

Page 6: ...vi Hitachi Simple Modular Storage 100 User s Guide ...

Page 7: ...es that want to improve the reliability availability serviceability and performance of their storage systems This guide will assist you in installing configuring and maintaining your Hitachi Simple Modular Storage 100 This preface includes the following information Document Revision Level Changes in this Revision Safety and Warnings Environmental Notices Intended Audience Product Version Supplemen...

Page 8: ...ively Note Notes emphasize or supplement important points of the main text Caution Cautions indicate that failure to take a specified action could result in damage to the software or hardware WARNING Warnings indicate that failure to take a specified action could result in loss of data or serious damage to hardware DANGER Danger warns users of possible injury or death if instructions are not follo...

Page 9: ...dular Storage 100 To use this document you should have a working knowledge of the following A basic understanding of data storage concepts Familiarity with system installation and configuration terminology An understanding of the host operating system supported by your Hitachi Simple Modular Storage 100 Product Version This document revision applies to Hitachi Simple Modular Storage microcode vers...

Page 10: ...imple Modular Storage 100 Chapter 3 Installing Your Array Provides instructions for installing your Hitachi Simple Modular Storage 100 Chapter 4 Maintaining Your Array Describes how to install spares and care transport and store your Hitachi Simple Modular Storage 100 An overview of migrating data is also provided Chapter 5 Troubleshooting Provides information for identifying and resolving problem...

Page 11: ...hds com Convention Description Bold Indicates text on a window other than the window title including menus menu options buttons fields and labels Italic Indicates a variable which is a placeholder for actual text provided by the user or system Example copy source file target file Note Angled brackets are also used to indicate variables screen code Indicates text that is displayed on screen or ente...

Page 12: ...e following information about the problem Product name model number part number if applicable and serial number System configuration including names of optional features installed host connections and storage configuration such as RAID groups and LUNs Operating system name and revision or service pack number The exact content of any error message s displayed on the host system s The circumstances ...

Page 13: ...d When contacting HDS please include the document title number and revision Please refer to specific section s and paragraph s whenever possible E mail doc comments hds com Mail Technical Writing M S 35 10 Hitachi Data Systems 10277 Scripps Ranch Blvd San Diego CA 92131 Thank you All comments become the property of Hitachi Data Systems Corporation ...

Page 14: ...xiv Preface Hitachi Simple Modular Storage 100 User s Guide ...

Page 15: ...egrated iSCSI storage solution that allows servers to connect to storage networking using Internet SCSI iSCSI iSCSI is a standard for linking data storage devices over a network and transferring data by carrying SCSI commands over IP networks On your Hitachi Simple Modular Storage 100 iSCSI disks reside on an expandable RAID protected volume but appear to a client machine as a local SCSI drive Con...

Page 16: ...ons support six eight or 12 Serial Advanced Technology Attachment SATA or Serial Attached SCSI SAS drives SATA and SAS drives cannot be mixed in the same array Key Features 1 Gbps full duplex Ethernet 1000Base T iSCSI data ports using standard Category 5e or Category 6 cables Available in single and dual controller configurations 1 GB cache per controller Provides up to 9 TB of storage Supports up...

Page 17: ...sections describe these storage features User manuals for the features described in the following sections can be found as PDF files on the documentation CD supplied with your Hitachi Simple Modular Storage 100 If your storage feature requires a license key or code before it can be used please refer to the Storage Navigator Modular 2 online help for instructions Holistic Backup and Recovery Featur...

Page 18: ...anager A Logical Unit Number or LUN refers to either an entire physical disk or a subset of a larger physical disk or disk volume LUNs represent the virtualization layer between the physical disk volume and applications A LUN can be used to present a smaller view of the total amount of disk storage available to a server For example if you partition a drive into small pieces for an application or t...

Page 19: ...rage performance problems Supported Host Operating Systems Your Hitachi Simple Modular Storage 100 works with a number of operating systems including Microsoft Windows Server 2003 XP and Vista Red Hat Linux Red Flag Linux SUSE Linux Solaris VMware The list of supported host operating systems continues to grow For the latest information please refer to the Hitachi Feature and Interoperability Repor...

Page 20: ... Topology Figure 1 2 shows an example of using your Hitachi Simple Modular Storage 100 in a switch fabric configuration Your Hitachi Simple Modular Storage 100 supports up to 256 connections in a switch configuration The Storage Area Network shown in the figure is an Ethernet network used to exchange data between your servers and your Hitachi Simple Modular Storage 100 Figure 1 2 Example of a Swit...

Page 21: ...rives are used for data two are used for parity and one acts as a spare in case one of the other drives fails iSCSI Your Hitachi Simple Modular Storage 100 is an iSCSI storage device iSCSI pronounced eye skuzzy is an IP based protocol that leverages the low cost and familiarity of Ethernet and IP networking iSCSI links data storage devices over standard Ethernet based TCP IP networks using small c...

Page 22: ...at can be allocated to different resources that want to access the storage Each volume itself consists of a numeric address thereby permitting the storage on your Hitachi Simple Modular Storage 100 to appear as many smaller storage units to the host computers accessing it enabling more efficient operation To the server a volume appears to be a single virtual disk LUNs can be assigned to hosts so t...

Page 23: ...ence describes how CHAP works when it is configured and enabled on your Hitachi Simple Modular Storage 100 1 During negotiations between the iSCSI initiator and target the initiator sends a challenge message to the target 2 The target responds with a calculated value 3 The initiator compares the response against its own calculation of the value If the values match the initiator acknowledges the au...

Page 24: ...1 10 Introduction Hitachi Simple Modular Storage 100 User s Guide ...

Page 25: ... Modular Storage 100 array This chapter covers the following key topics Front Panel Components Back Panel Components Top Components Front Panel Components Figure 2 1 shows the hardware components on the front panel of your Hitachi Simple Modular Storage 100 Figure 2 1 Front Panel Components Drive Slot behind bezel Power LED green Drive Slot behind bezel Ready LED green Warning LED orange Alarm LED...

Page 26: ...chi Simple Modular Storage 100 is ready for operation Alarm LED The red Alarm LED shows when your Hitachi Simple Modular Storage 100 is operating normally or has encountered a fatal error Table 2 1 Front Panel Power LED LED Status Description ON Hitachi Simple Modular Storage 100 is turned on and receiving power OFF Hitachi Simple Modular Storage 100 is not turned on Table 2 2 Ready LED LED Status...

Page 27: ...ssociated with CTL1 are indicated with red callouts If your Hitachi Simple Modular Storage 100 has a single controller ignore the components for CTRL 1 Figure 2 2 Key Back Panel Components Table 2 4 Warning LED LED Status Description OFF Normal operation ON or Slow Blink Nonfatal error Array can remain operating Fast Blink Flash is being updated with new firmware do not turn off the array NOTE If ...

Page 28: ... data port accepts a straight through or cross over Ethernet cable and automatically adjusts to the type of cable used Figure 2 3 Location of iSCSI Data Ports on the Back Panel Each iSCSI data port has an amber port activity LED on the left side of the port and a green link LED on the right side Table 2 5 Port Activity LED LED Status Description OFF Data is not being sent or received on the port O...

Page 29: ...achi Simple Modular Storage 100 These ports accept either a cross over cable for direct connections to the management port or a straight through cable if connecting to the management port through a switch Each management port has an amber port activity LED on the left side of the port and a green link LED on the right side see Table 2 5 on page 2 4 and Table 2 6 on page 2 4 Figure 2 4 Location of ...

Page 30: ...t activity LED on the left side of the port and a green link LED on the right side see Table 2 5 on page 2 4 and Table 2 6 on page 2 4 Figure 2 5 Location of Maintenance Ports on the Back Panel Fans The back panel has two fans that provide ventilation for your Hitachi Simple Modular Storage 100 The fans pull air from the front and exhaust to the back When you install your Hitachi Simple Modular St...

Page 31: ...n the corresponding power receptacle is connected to a working AC outlet even if your Hitachi Simple Modular Storage 100 is not powered on otherwise the LED is OFF Below each power receptacle is a holder you can use to secure the power cable after connecting it to your Hitachi Simple Modular Storage 100 Figure 2 7 Location of Power Receptacles LEDs and Cable Insets When connecting CAUTION When con...

Page 32: ...dular Storage 100 move the MAIN SW switch to the following OFF position The front panel Power LED and the C PWR LED on the back panel both go OFF Figure 2 8 Location of MAIN SW Switch on the Back Panel Mode Switch The back panel has a mode switch labeled MODE that places a dual controller Hitachi Simple Modular Storage 100 into migration mode WARNING Before you move your Hitachi Simple Modular Sto...

Page 33: ...XT LED goes ON to show that the array is in migration mode For more information see Migrating Data on page 4 7 Figure 2 9 Location of MODE Switch and EXT LED on the Back Panel Top Components The top of your Hitachi Simple Modular Storage 100 may have cautions product information labels and or agency certifications NOTE When you move the MODE switch to the E position a question mark appears for the...

Page 34: ...2 10 Identifying Hardware Components Hitachi Simple Modular Storage 100 User s Guide ...

Page 35: ... array This chapter covers the following key topics Installation at a Glance Preparing Your Site Safety Considerations Unpacking Required Items Supplied by the User Installing the Hitachi Simple Modular Storage 100 Verifying Startup Operations Configuring and Managing Your Storage Installing iSCSI Initiator Software Hitachi Simple Modular Storage 100 Host Installation Guide ...

Page 36: ... items are accounted for and not damaged 3 7 4 Obtain the required user supplied items to perform the installation 3 8 5 Install your Hitachi Simple Modular Storage 100 The array can be installed on a desk or shelf or in a rack 3 9 6 Verify startup operations 3 17 7 Configure and manage your storage 3 18 8 Install iSCSI initiator software 3 22 9 Consult the Hitachi Simple Modular Storage 100 Host ...

Page 37: ... or include your Hitachi Simple Modular Storage 100 in a shared and potentially complex switch configuration that requires more network expertise and possibly the use of Challenge Handshake Authentication Protocol CHAP security For more information see Supported Topologies on page 1 5 Site Considerations The site where you install your Hitachi Simple Modular Storage 100 can affect its performance ...

Page 38: ...ure the integrity of the earth connection special attention must be given to connections that are not directly connected to the branch circuit for example power strips Server Considerations Your Hitachi Simple Modular Storage 100 supports a variety of client operating systems see Supported Host Operating Systems on page 1 5 Be sure your server has an installed iSCSI HBA or NIC with the latest HDS ...

Page 39: ...r is applied Disconnect all power before installation Avoid hazards such as moist floor and ungrounded power extension cables To avoid damage to your Hitachi Simple Modular Storage 100 due to electrostatic discharge ESD wear an anti static wrist strap Connect the clip to an unpainted part of the array chassis frame to safely channel any static electricity generated by your body to ground If no wri...

Page 40: ...other handlings very carefully CAUTION Be sure to perform the rack installation with three or more persons Work carefully because a single Hitachi Simple Modular Storage 100 can weigh 72 6 pounds 33 kg Be sure to install the array from the bottom of the rack to prevent the rack from falling Lift the array up to the height suitable for mounting Adjust the position of the array so it is seated in th...

Page 41: ...er and check for the following items One Hitachi Simple Modular Storage 100 Two power cables A front bezel Product and documentation CDs One Quick Installation Guide 3 Inspect your Hitachi Simple Modular Storage 100 thoroughly If you see any signs of damage contact the shipping carrier Figure 3 2 Hitachi Simple Modular Storage 100 Package Quick Installation Guide Product and Documentation CDs 2 Po...

Page 42: ...system For the computer that will act as the management console An installed NIC with connection to the storage network 1 GHz Intel processor 2 4 GHz Intel dual processor recommended At least 1 GB of Random Access Memory At least 1 5 GB of available disk space Video resolution of 800 x 600 dots per inch 1024 x 768 or higher recommended One of the following operating systems Microsoft Windows XP Se...

Page 43: ...the front and back of the your Hitachi Simple Modular Storage 100 enclosure are not blocked Rack Mounting the Hitachi Simple Modular Storage 100 Your Hitachi Simple Modular Storage 100 can be mounted in a standard 19 inch rack The rack mount and or rail kit hardware must be carefully selected to support the equipment properly Follow the instructions in the documentation for the rack and or rail ki...

Page 44: ... the rack installation with three or more persons Work carefully because a single Hitachi Simple Modular Storage 100 can weigh 72 6 pounds 33 kg Your Hitachi Simple Modular Storage 100 should be mounted at the bottom of the rack if it is the only unit in the rack Lift the array up to the height suitable for mounting Adjust the position of the array so it is seated in the center of the rack frame S...

Page 45: ...Installing Your Array 3 11 Hitachi Simple Modular Storage 100 User s Guide Figure 3 3 Example of Securing the Array to a Rack Screws Securing the Array Binding Screw ...

Page 46: ...e front bezel 2 Holding the side of front bezel with both hands align it with the four ball catches on the front panel 3 Gently push the bezel against the catches and front panel until the bezel snaps into place Figure 3 4 shows how to attach the bezel for table and shelf installations Figure 3 4 Attaching the Front Bezel Table Shelf Installations For rack mount installations attach the bezel to t...

Page 47: ...zel To remove the front bezel grasp the front bezel and gently pull it toward you until it disengages from the four ball catches two on each side CAUTION It is important to keep the front panel bezel and rear panel clean see Caring for Your Hitachi Simple Storage Modular on page 4 7 Otherwise the array s internal temperature can increase causing the array to fail ...

Page 48: ...rnet cable to a NIC installed in a management console 2 Connect the other end of the cable to the management port s labeled LAN on the back of your Hitachi Simple Modular Storage 100 see Figure 3 6 on page 3 15 3 Configure the NIC in the management console to use the subnet 192 168 0 x 4 Launch your browser and access the management port at the appropriate default IP address For CTL0 use the IP ad...

Page 49: ... on page 3 16 Connect the other end of the cable to your host system or switch 2 To connect additional iSCSI data ports to your storage network repeat step 1 using another Ethernet cable and another available iSCSI data port Management Port on CTL1 Management Port on CTL0 NOTE If your Hitachi Simple Modular Storage 100 has one controller ignore the IP addresses for on CTL1 in Table 3 3 Table 3 3 D...

Page 50: ...FF position see Figure 3 9 on page 3 17 2 Attach one power cable to the 3 pronged power connectors on the back panel and secure with the power clamp see Figure 3 9 on page 3 17 Attach the other end to a working AC outlet Use the holder below the receptacle to secure the power cable The green LED above the power receptacle blinks 3 We recommend that you repeat step 2 to connect and secure the secon...

Page 51: ...at the green LEDs above each power receptacle are blinking 2 Set the MAIN SW switch on the back panel to the ON position to apply power 3 Listen for the fans to start operating and check for airflow 4 On the front panel verify that the green Power LED goes on see Figure 2 1 on page 2 1 5 In a few minutes verify that the green Ready LED on the front panel goes ON see Figure 2 1 on page 2 1 Power LE...

Page 52: ...sily Installing the Storage Navigator Modular 2 Software The Storage Navigator Modular 2 software is installed on the management console attached to the LAN management port The console must meet the following minimum requirements Intel processor 1 GHz 2 GHz or faster recommended Memory At least 1 GB Free disk space 1 5 GB Video resolution 1024 x 768 Microsoft Windows XP Service Pack 2 2003 Server ...

Page 53: ...r ID and manager as the default password ID box Figure 3 11 Storage Navigator Modular Login Window 3 Click the Login button Adding Arrays Add Array Wizard When Storage Navigator Modular 2 is launched it displays all existing arrays contained in its database The first time it starts the database does not contain any arrays and Storage Navigator Modular 2 launches the Add Array wizard automatically ...

Page 54: ...ch management port Select the type of negotiation to be used Set the IP addresses for each data port After you run the Initial Setup wizard you edit the management port IP addresses for the controllers in your array to match the addresses you specified in this wizard For more information please refer to the Hitachi Simple Modular Storage 100 Quick Configuration Guide MK 97DF8090 and the Storage Na...

Page 55: ...wing selections see Table 3 4 a Platform select your host s operating system If your host s operating system is not shown select not specified b Middleware select Not specified for all operating systems c Common Setting select Standard Mode for all operating systems d Additional Settings select None for all operating systems Table 3 4 Mode Parameters For This Operating System Select This Platform ...

Page 56: ... host and write the name of the initiator you will need this when you enter the iSCSI host name Then tell your host where to find volumes on your array Depending on your operating system you may also need to add the target to the iSCSI service s binding list initialize new drives create partitions and format new volumes Hitachi Simple Modular Storage 100 Host Installation Guide Before you start us...

Page 57: ... This chapter describes how to maintain your Hitachi Simple Storage Modular 100 array This chapter covers the following key topics Installing Spares Caring for Your Hitachi Simple Storage Modular Migrating Data Moving Your Hitachi Simple Storage Modular Storing Your Hitachi Simple Storage Modular 100 ...

Page 58: ...ple Modular Storage 100 The new drive s must have the same capacity as the other drives in your Hitachi Simple Modular Storage 100 Wear a wrist strap attached to chassis ground when performing this procedure Checking for Defective Drives Before installing a spare drive use Storage Navigator 2 to see whether any of the other drives are defective 1 Start a Web browser and launch Storage Navigator 2 ...

Page 59: ... page 4 4 read the details about the failed part in the Alarm Information window see Figure 4 4 on page 4 4 and click the link to the support site If two or more parts are shown see Chapter 5 Troubleshooting Example of Array with Warning Status Serial Number Column Hardware Serial Number NOTE If the console does not have an Internet connection note the information shown and access the link from a ...

Page 60: ... Your Array Hitachi Simple Modular Storage 100 User s Guide Figure 4 3 Example of Failed Part in the Alerts Events Window Figure 4 4 Example of Alarm Information Window Check Here for Failed Array Show Details Button ...

Page 61: ...bel on Disk Drive 4 With your Hitachi Simple Modular Storage 100 running remove the front panel bezel to gain access to the front of your Hitachi Simple Modular Storage 100 see Removing the Front Panel Bezel on page 3 13 5 Locate the drive slot into which you will install the drive Facing the front of your Hitachi Simple Modular Storage 100 one slot appears on the left side of the array and the ot...

Page 62: ...e Warning LED goes OFF 12 Replace the front panel bezel see Attaching the Front Panel Bezel on page 3 12 13 Click the Refresh Information button to clear the Failed status and verify that No Object appears in the Failed Part List see s Figure 4 7 Confirming No Object Status 14 In the Arrays window verify that the array status is Normal 15 Remove the anti static wristband Drive Slots Dummy Drive Sc...

Page 63: ...o simultaneous drive failures without downtime or data loss In the unlikely event that a sufficient number of drive failures render your Hitachi Simple Modular Storage 100 unusable you can migrate your data to a replacement array Performing array migration is straightforward using the Hitachi Simple Modular Storage 100 Auto Migration Kit The Kit comes with all the cables and instructions you need ...

Page 64: ...Hitachi Simple Modular Storage 100 s power cable while the power is on or while the array s internal fans are operating After turning off your Hitachi Simple Modular Storage 100 allow the array to cool Disconnect all data and power cables after your Hitachi Simple Modular Storage 100 has cooled Gather the documentation CD ROMs user guide quick start guide Have at least three persons move your Hita...

Page 65: ...r extended periods If your Hitachi Simple Modular Storage 100 is removed from an AC power supply longer than six months its internal battery will become over discharged and unrecoverably damaged and you will need to replace your array To avoid this situation connect your Hitachi Simple Modular Storage 100 to an AC outlet for more than six hours at least once every six months so the battery can be ...

Page 66: ...4 10 Maintaining Your Array Hitachi Simple Modular Storage 100 User s Guide ...

Page 67: ...Simple Modular Storage 100 User s Guide 5 Troubleshooting This chapter provides information to help you identify and resolve problems in the unlikely event you encounter a problem with your Hitachi Simple Modular Storage 100 array ...

Page 68: ...ur Hitachi Simple Modular Storage 100 If one or more of these actions occurs perform the following steps to recover form the failure 1 Log in to Storage Navigator Modular 2 http IP address of management console PC 23015 StorageNavigatorModular 2 Go to the Explorer pane and click Arrays 3 In the Arrays area check the status and serial number of the array where the failure occurred see Figure 5 1 on...

Page 69: ...OFF position or a network failure may have occurred between the host and the array See Hitachi Storage Navigator Modular 2 cannot communicate with the array in Table 5 1 on page 5 5 6 From the Arrays area shown in Figure 5 1 click the name of the array When the next screen appears click either Alerts Events in the Arrays pane or Check for Errors in the Common Array Tasks area In the Alert Parts ta...

Page 70: ... the failure list window a software failure may have occurred See Unidentified failure has occurred Table 5 1 on page 5 5 Figure 5 2 Example of the Failure Parts List Tab 7 If an entry appears in the failure parts list window click Show Details in the lower right corner of the screen for detailed information see Figure 5 3 on page 5 5 To remove the information click the Close button ...

Page 71: ... damaged contact your place of purchase immediately Power LED does not go ON 1 Check that the power connections to your Hitachi Simple Modular Storage 100 are secure 2 Verify that the power outlet is working Plug a lamp into the outlet to determine whether the outlet is working 3 If the outlet is controlled by a wall switch be sure the switch is set to provide power to the outlet We recommend you ...

Page 72: ...e Figure 2 3 on page 2 4 If not try a different iSCSI data port 3 Send a ping command from the host to your Hitachi Simple Modular Storage 100 If the ping fails verify that the host is communicating with your Hitachi Simple Modular Storage 100 at the appropriate IP address 4 Check your CHAP authentication LUN Manager mapping and LUN settings Hitachi Storage Navigator Modular 2 will not start 1 Be ...

Page 73: ...failed below Array or part has failed 1 Start Storage Navigator Modular 2 If it fails to start see Unidentified failure has occurred below 2 Go to the Explorer pane and select Resources Arrays 3 In the Arrays pane check for a failed array If you find one select Components Trays 4 From the Alerts screen click the Details button to check for additional failed parts 5 Read any detailed information ab...

Page 74: ...vigator Modular 2 during auto migration Please see Table 5 2 on page 5 10 for troubleshooting suggestions The array went down during the auto migration procedure 1 Move the MAIN SW switch on the back panel of the source array to the OFF position Verify that the POWER LED goes OFF 2 Move the MAIN SW switch on the back panel of the target array to the OFF position Verify that the EXT and POWER LEDs ...

Page 75: ... ON in a few minutes 7 Log in to Storage Navigator Modular 2 8 In the Arrays area click the Add Array button and add the array to the Storage Navigator Modular 2 database 9 Go to Settings Replacement of Array and select Check for New Array 10 A status of Guarded means the release migration guard is enabled To disable the migration guard click Release Migration Guard in the Migration Guard Setting ...

Page 76: ...hds com The power supply in the target array is in Alarm status Disconnect the target array as described on the next page and start it in normal mode to see if the alarm disappears If the alarm message disappears try the auto migration again Otherwise visit the Hitachi Web Portal at http support hds com HDU in the target array is in Alarm status Disconnect the target array as described on the next...

Page 77: ...he Hitachi Web Portal at http support hds com Failure has occurred in the source array Shut down and restart the source array Restart the source array When the Ready LED goes ON perform the migration again If the Ready LED does not go ON visit the Hitachi Web Portal at http support hds com Failure has occurred in the target array Shut down and restart the source array It is possible to use the sou...

Page 78: ...5 12 Troubleshooting Hitachi Simple Modular Storage 100 User s Guide ...

Page 79: ... Simple Modular Storage 100 This procedure requires the use of Storage Navigator Modular 2 1 Download the latest firmware 2 Start your web browser and log in to Storage Navigator Modular 2 http IP address of management console PC 23015 StorageNavigatorModular 3 In the Explorer pane click Resources Arrays 4 In the Arrays area check the array whose firmware you want to upgrade then click Show Config...

Page 80: ... window appears 6 Next to Update operation click Update microprogram 7 Next to Update file path click the Browse button navigate to the location where the firmware file resides click the file and click the Open button The path and filename appear in the Browse field 8 Click OK The following confirmation window appears ...

Page 81: ...dow shows the approximate duration required to update the firmware 11 After the firmware has been updated a message informs you that the operation has been completed successfully Click the Close button to remove the message You can then return to normal operation NOTE On arrays with one controller the Warning LED flashes when the firmware is being updated CAUTION Do not cancel or have your Hitachi...

Page 82: ...A 4 Hitachi Simple Modular Storage 100 User s Guide ...

Page 83: ...fications This appendix lists the specifications for your Hitachi Simple Modular Storage 100 array This chapter covers the following key topics Mechanical Specifications Electrical Specifications Environmental Specifications Power Cables Ethernet Specifications ...

Page 84: ...00 491 27 737 49 G bytes 7 200 Maximum Number of Mountable Drives 12 including two repair slots Spare Disk 1 Table B 2 Host Interface Parameter Specification Interface Type 1 Gbps Ethernet Maximum Data Transfer Speed to Host 100 Mbytes Ethernet Number of iSCSI data ports 1 controller array 2 2 controller array 4 Transferred Block Size 512 RAID Level 6 RAID Configuration 4D 2P 6D 2P 9D 2P Flash Mem...

Page 85: ...ltage AC 1 500 V 10 mA 1 min Insulation Resistance DC 500 V 10 M Ω or more Table B 4 Cache Specifications Parameter Specification Capacity 1 024 Mbytes Control Method Read LRU Write after Battery Backup Provided Backup Duration 24 hours with 1 G bytes cache controller Table B 5 Input Specifications Parameter Specification Input Voltage AC 100 200 V 100 V to 120 200 V to 240 V Frequency 50 60 Hz 1 ...

Page 86: ...m s2 2 5 or less 5 to 300Hz within 5 seconds Vibration Storage m s2 5 0 or less 5 to 300Hz Vibration Transporting m s2 5 0 or less Impact Operating m s2 20 or less 10 ms half sine wave impact Impact Storage m s2 50 or less 10 ms half sine wave impact Impact Transporting m s2 80 or less 10 ms half sine wave impact Altitude Operating 984 25 to 9842 feet 300 to 3 000 m Altitude Storage 300 to 12 000 ...

Page 87: ... 100 User s Guide Universal Euro 4 CEE 7 II IV VII 3 IEC 83 United Kingdom 5 BS 1365 3 IEC 83 Australia 6 AS C112 Table B 7 Power Cable and Plug Identification Input Rating Plug Configuration Reference Standards Cable and Connector 23mm ...

Page 88: ...Modular Storage 100 Table B 8 Ethernet Specifications Parameter Specification Works with switches that comply to the following standards IEEE 802 1D STP IEEE 802 1w RSTP IEEE 802 3 CSMA CD IEEE 802 3u Fast Ethernet IEEE 802 3z 1000BaseX IEEE 802 1Q Virtual LANs IEEE 802 3ad Dynamic LACP RFC 768 UDP RFC 783 TFTP RFC 791 IP RFC 793 TCP RFC 1157 SNMP v1 RFC 1213 MIB II RFC 1757 RMON RFC 1901 SNMP v2 ...

Page 89: ...L M N O P Q R S T U V W X Y Z Glossary This glossary provides definitions of general storage networking terms as well as specific terms related to the technology that supports your Hitachi Simple Modular Storage 100 array Click the letter of the glossary section to display that page ...

Page 90: ...ut accessing programs from a disk Bps Bits per second the standard measure of data transmission speeds C Cache A temporary high speed storage mechanism It is a reserved section of main memory or an independent high speed storage device Two types of caching are found in computers memory caching and disk caching Memory caches are built into the architecture of microprocessors and often computers hav...

Page 91: ...e transmission of data in either one or two directions Duplex modes are full duplex and half duplex Full duplex is the simultaneous transmission of data in two direction For example a telephone is a full duplex device because both parties can talk at once In contrast a walkie talkie is a half duplex device because only one party can transmit at a time F Fabric The hardware that connects workstatio...

Page 92: ...ies the format of packets and addressing scheme Most networks combine IP with a higher level protocol called Transmission Control Protocol TCP which establishes a virtual connection between a destination and a source IP address An identifier for a computer or device on a TCP IP network Networks using the TCP IP protocol route messages based on the IP address of the destination The format of an IP ...

Page 93: ...r example a middleware product can be used to link a database system to a Web server Using forms users request data from the database then based on the user s requests and profile the Web server returns dynamic Web pages to the user N NIC Network Interface Card an expansion board in a computer that allows the computer to connect to a network R RAID Redundant Array of Independent Disks a disk array...

Page 94: ...aditional SCSI because SAS enables up to 128 devices of different sizes and types to be connected simultaneously SATA Serial ATA is a computer bus technology primarily designed for the transfer of data to and from hard disks and optical drives SATA is the evolution of the legacy Advanced Technology Attachment ATA interface from a parallel bus to serial connection architecture SCSI Small Computer S...

Page 95: ...outers constitute borders between subnets Communication to and from a subnet is mediated by one specific port of one specific router at least momentarily SNIA Switch A network infrastructure component to which multiple nodes attach Unlike hubs switches typically have internal bandwidth that is a multiple of link bandwidth and the ability to rapidly switch node connections from one to another A typ...

Page 96: ...Glossary 8 Hitachi Simple Modular Storage 100 User s Guide A B C D E F G H I J K L M N O P Q R S T U V W X Y Z ...

Page 97: ... Caring for your Hitachi Simple Modular Storage 7 Configuring array drives 19 storage 17 Connections iSCSI Gigabit Ethernet data ports 14 management ports 13 power 15 Considerations rack mount 4 safety 5 server 4 site 3 topology 3 Creating logical units 19 Customer benefits 3 D Data ports 4 14 Drive installation 2 Drive slots 2 E Electrical specifications 3 Environmental specifications 4 Ethernet ...

Page 98: ...specifications 2 Migrating data 7 error messages 10 Mode parameters 20 O ON OFF switch 8 Operating systems 5 P Power cable connections 15 Power cable specifications 4 Power LED 2 Power supplies 7 Preparing your site 3 Product description 2 R Rack mount considerations 4 installation 9 Ready LED 2 Removing bezel 12 Required items supplied by user 8 Roadmap for installation 2 S Safety considerations ...

Page 99: ...1 Hitachi Simple Modular Storage 100 User s Guide ...

Page 100: ...95050 2627 U S A Phone 1 408 970 1000 www hds com info hds com Asia Pacific and Americas 750 Central Expressway Santa Clara California 95050 2627 U S A Phone 1 408 970 1000 info hds com Europe Headquarters Sefton Park Stoke Poges Buckinghamshire SL2 4HD United Kingdom Phone 44 0 1753 618000 info eu hds com ...

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