56
TROUBLESHOOTING
Check the following points before asking repair. Contact your dealer or our customer center if the problem still exists after checking.
Symptoms
Checks
Possible Cause
Initial stage
Not cold.
Has 24 hours passed since the installation?
Cooling may take 24 hours or more. Place food at interval time and refrain
from opening and closing the door within 24 hours. Cooling will take a longer
time during summer or when large amount of food is stored.
There is no ice.
Has 24 hours passed since the installation?
As the entire refrigerator is not cooled immediately after installation, it takes
more than 24 hours for the first ice to be made. Place food at appropriate
intervals, refrain from opening and closing a door as much as possible and wait.
Control
Panel
Control Panel is not working.
Is
lit in the Display Section? If yes, the Operation mode is locked.
Deactivate “ Lock ” mode.
Pg.48
Is Refrigerator Compartment Door open?
Please close the door after use.
Automatic ice making
Ice-maker is not working.
Is “ Off ” lit on the control panel?
If yes, the “ Ice-making ” mode has been deactivated.
Activate it to “ On ” or “ Quick ” mode.
Pg.42, 43
Is “ Water ” lit on the control panel? The water in the water supply tank is low.
Add water into the water supply tank.
Pg.42, 43
Is the water in the water supply tank low?
If the water in the tank is low, ice may not be made.
Add water until water level reaches the “ Container-full line ” of the water
supply tank.
Pg.42
Is the water supply tank inserted fully beyond the “ Container set position ” line?
Push it beyond the “ Container set position ” line.
Pg.42
Is the frame pushed fully to the back until a click is heard?
Is the frame pushed fully to the back until a click is heard?
Pg.53
Is anything other than ice stored in the ice case?
Remove it from the ice case.
Is the ice case filled with ice over the limit line of stored ice amount?
Remove some ice.
Pg.43
It takes a long time to make ice.
Do you open the door frequently or store a large amount of food at one time?
The inside is not cooled down enough.
Minimize the opening and closing of the door until it is entirely cooled.
Allow enough spacing between each stored food.
Is the surrounding temperature low?
Ice making takes more than four hours during winter.
Refrain from opening and closing the door frequently and wait.
Did you just changed the setting from “ Off ” to “ On ” ?
Ice-making may take awhile to start after settings has been made.
Refrain from opening and closing the door frequently and wait.
Are there any food or package stuck inbetween the door of the Freezer or
Ice Compartments preventing the door from closing completely?
Remove the food and close the door.
Is the “ Energy Saving ” mode “ ON ” ?
Deactivate the “ Energy Saving ” mode.
Pg.47
There are protrusions on
the ice
−−−−−
It is frozen water collected in the ice tray groove. It is not a fault.
Stored ice becomes small.
Ice adhere together.
Did you push them to the back?
Keep them horizontally.
Do you open the door frequently or store a large amount of food at one time?
Open / close the door quickly or reduce frequency of opening and closing the door.
Is any door of the Refrigerator Compartment or the drawers open?
Close the door completely.
Small ice is made.
Is the water in the water supply tank low?
If the water in the tank is low, ice may not be made.
Add water until water level reaches to the “ Container-full line ” of the water
supply tank.
Pg.42
A block of ice cubes is made.
Is the frame pushed into the back until a click is heard?
Is the frame pushed into the back until a click is heard?
Pg.53
Is the Ice Tray damaged?
A damaged ice tray prevents the removal of ice cubes from the ice tray,
resulting in broken ice cubes or ice cubes adhere together.
Contact your distributor for the replacement of the ice tray.
−−−−−
Water in the groove in the Ice Tray may be frozen and adhere to ice cubes.
This is not a fault.
There is white impurity in ice.
−−−−−
This is due to the air bubble formed in the ice.
Did you use mineral water to make ice?
Mineral contained in water may freeze and become white impurity in ice.
It may remain after thawing in water, but it is harmless.
Ice tray frame cannot be pulled
out.
Is “ Off ” set?
The ice tray cannot be pulled out when the auto ice maker is operating.
Set it to “ Off ” . When the “ Off ” indicator lamp is blinking, wait for 1 minute
until “ Off ” is lit, and then draw the ice tray.
Pg.53
If you are not making ice
−−−−−
Activate “ Off ” mode. See “ Stop Ice Making ” .
Pg.43
Refrigerator is not cold
Not cold enough.
Ice cream is soft.
Are there any food or package stuck inbetween the door preventing the door
from closing completely?
Remove food, if any, and close the door.
Ensure the height of the food do not exceed the limit.
Are the food squeezed together or is there a large amount of food store
at one time?
Allow spaces inbetween the food in each compartment.
Is the case in each compartment properly installed?
Install them properly.
Pg.54, 55
It may be difficult to cool depending on the location where the refrigerator
is installed, the gaps, and the surrounding conditions.
Check to see if the refrigerator is installed properly.
Pg.36, 37
Is the “ Energy Saving ” mode activated ?
Deactivate the “ Energy Saving ” mode.
Pg.47
Is the temperature set to “
■
” ?
Switch the temperature setting of the compartment that is not cold to
“
■■
” or “
■■■
” .
Pg.39
Does the temperature around the refrigerator become high due to weather
(e.g. in summer)?
Switch the temperature setting of the compartment that is not cold to
“
■■■
” .
Pg.39
Have you left a door open for a long time or opened or closed it frequently?
Temperature in the refrigerator rises little by little while the door is open. If the door is
opened / closed frequently or left open for a l ong time, temperature will not decrease.
Reduce the frequency of opening and closing of door, or open/close the door quickly.
Are the indicators on the control panel switching alternatively?
The refrigerator is in the demo mode. Please deactivate the mode.
Pg.57