Hitachi AMS 2100, Service Manual

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2–2
Identifying failed parts
Hitachi AMS 2000 Family Storage System Service Guide
Identifying a failed part
An AMS 2100/2300/2500 may have a failure if any of the following
conditions occur:
• You are notified of a failure by email, Navigator 2, or SNMP.
• A failure is indicated by the Warning or Alarm LED on the array, or if the
Ready LED continues to blink and does not light steadily.
• An abnormality such as performance deterioration is recognized by a
host system connected to the array.
• When a logical unit cannot be recognized or is unstable.
Identifying the cause of a failure
The following flowchart provides an overview or the process to locate a
failed component and replace it.
Figure 2-1: Identifying and Recovering from a Failure
Recognize failure
Start Navigator 2
Use Navigator 2 to
check the status of
the failed array
Starts
normally
Refer to the Troubleshooting
chapter for causes and fixes.
Does
not
start
Navigator 2 cannot access the
array. Make sure that the array is
turned on, is connected to the LAN,
and is communicating with it. See
the troubleshooting chapter for
more information.
Check the failed part
in the Navigator 2
Failure List window
Nothing is
displayed
Check the failed part
details.
A software failure has occurred.
See the troubleshooting chapter in
the service guide for information
on locating and fixing the problem.
Order the parts from
the support portal.
Warning
or Failure
Information is
Displayed
Status