Problem
Possible Solutions
The remote control does
not work.
• Confirm that TV still has power and is operational.
• Change the new batteries in the remote control.
• Check if the batteries are correctly installed.
• If some buttons don't work, but the volume buttons can
work normally, it seems there is a problem with the
application.
Apps
When some apps aren't playing, this may help resolve the problem.
Problem
Possible Solutions
Netflix can't be played.
•
/
>
Settings
>
System
>
Application Settings
>
Netflix
>
Forced Closure
, then reopen to try.
• You can try to reset to the factory settings at / >
Settings
>
Support
>
Reset to Factory Default
.
Media Files
When files aren't playing, this may help resolve the problem.
Problem
Possible Solutions
Some files can't be
played.
• Most files can be played back, but you might experience
problems with corrupted files or files with high-bitrate,
unsupported resolution, unsupported container or codec
formats.
Related Topic
•
Voice Service Issues
When some Voice service aren't playing, this may help resolve the problem.
Problem
Possible Solutions
Alexa can't be played.
• For more information about Alexa, please refer to
Functions > Using Voice Service > Alexa
in this
manual.
66
Summary of Contents for VIDAA U5
Page 1: ...Hisense User Manual VIDAA U5...
Page 4: ...Guidelines 69...
