Hinds Instruments PEM-100, User Manual

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PEM 100 User Manual 3
Unpacking the PEM 100
Shipping Damage Check
Inspect all system components for obvious shipping damage. The PEM 100 is a
precision instrument that can be damaged by rough handling. Your unit was
packaged to minimize the possibility of damage in transit. Therefore, we
recommend that you save the specially designed shipping container for any future
shipment of your modulator unit. In particular, we recommend you save the internal
packing materials for the optical head.
In the event your order arrives in damaged condition, it is important that the following
steps be taken immediately. The title transfers automatically to you, the customer,
once the material is entrusted to the transport company.
1. DO NOT RETURN THE INSTRUMENT TO HINDS INSTRUMENTS, INC. until
the following steps are completed. Failure to follow this request will jeopardize
your claim with the insurance company.
2. If a “Shock Watch” is present on the outer shipping container or anywhere inside,
note the location and the condition of the shock watch. If the shipment receives
handling rough enough to trigger the shock watch, the watch will turn red.
3. Open the container and inspect the contents. Do not throw away the container or
any damaged parts. Try to keep all items in the same condition as originally
received.
4. Notify the Transport Company immediately in writing, preferably by facsimile or
email, about the shipping damage.
5. Wait for the transport company’s representative to inspect the shipment
personally.
6. After inspection, request Hinds Instruments’ permission to return the damaged
instrument by calling the service department at (503) 690-2000 or email to
service@hindsinstruments.com . A return authorization number (RMA) will be
assigned to you. See Overview of the PEM 100 Help System on page 82 for
further contact information.
7. Return approved items to Hinds Instruments Inc. at the following address:
Hinds Instruments, Inc.
7245 NW Evergreen Pkwy
Hillsboro, OR 97124-5850
8. After return permission is given and we receive the instrument, an estimate of the
cost of repair will be sent to you in the event you choose to submit a claim to the
transport company.