User Manual of Area Scan GigE Camera
87
4.3
FAQ
Table 4-3
FAQ
No
Problem
Description
Possible Reasons
Solutions
1
1. The camera
cannot be detected
by the client
software.
2. The camera is
detected by the
client software but
connecting failed.
1. The camera does not
work properly.
2. The network cable is
disconected.
3. The camera and the
PC that runs the MVS
client software are not in
the same subnet.
1. Confirm if the power supply of camera
is well connected (via LED indicator), and
the network connects properly (via
network interface indicator).
2. Use MVS IP Configurator to detect the
camera and change the IP address.
3. Confirm if the GenICam and network
Filter driver are installed on the PC.
2
The camera is in
read-only status.
The camera is connected
with another client
software.
Plug out the network cable, and replace it
3 seconds later.
3
The live view of
camera is black.
1. The iris is closed.
2. Camera error
1. Open the iris.
2. Reboot the camera.
4
Camera cannot be
triggered
1. Incorrect cable
connection.
2. The camera works in
the internal trigger mode
Make sure the trigger mode is correct and
the external trigger is well connected.
5
The live view and
image is normal,
while the image
saved could not be
displayed properly.
The image format
mismacthes.
Make sure the image format what you
saved is supported.