HIKVISION iDS-7204AHQHI-M1, Quick Start Manual, Page: 23 / 29

Smart ATM Protection System Quick Start Guide
23
Chapter 3 FAQ
3.1 Panel Mode
1. Whether there is a person operating the ATM is confused to judge, which results in the
inaccurate smart ATM alarm.

Go to Device Management > Remote Configuration > VCA Config > Rule Settings, and
click Restart VCA. Or wait for about 2 minutes. The background will be updated
automatically, and the problem will be solved.

Check if the inaccuracy is caused by shadow or reflection of the person, or illumination
change in the entrance region. If yes, avoid these factors.

Check if the inaccuracy is caused by the camera noise. If yes, change the camera.

If the methods above cannot solve the problem, go to Device Management > Remote
Configuration > VCA Config > Advanced Configuration > Parameters, and modify
Threshold of Regional Gray Change and Threshold of Regional Texture Change.

Go to Device Management > Remote Configuration > VCA Config > Advanced
Configuration > Alarm Input to check if the triggered cameras of Alarm Input 1 to 4 are
enabled. If the camera is enabled, it means the camera will connect human body
detection sensor to judge if there is a person or not. If the camera does not connect the
sensor, it should be closed.
2. The DVR does not alarm when sticking scrip or installing scanner, or alarms abnormally.

Check if size filter is enabled. If it is enabled, check if the min. and max. sizes are set
unreasonably.

Add a human entrance rule to the camera enabled panel mode. Then whether there is a
person sticking scrip or installing scanner can be judged by whether there is a person
operating the ATM. Only after the person leaves the ATM, it can be judged whether the
person sticks scrip. If whether there is a person operating the ATM is confused to judge,
refer to question 1 for help.
3. Problems always exist when judging from the image that whether there is a person operating
the ATM, which influences the judgement of other functions. Are there other ways to judge?

You can use microwave sensor to analyze whether there is a person operating the ATM.
4. The smart ATM rules cannot be saved in panel mode.

Check if the human entrance region is drawn. For smart ATM monitoring algorithm, the
human entrance region must be drawn in panel mode.
5. If the scrip is removed after sticking scrip, will it trigger sticking scrip alarm?