HIKVISION DS-96000NI-I16/H Series User Manual Download Page 180

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Network Video Recorder User Manual

179

Troubleshooting



No image displayed on the monitor after starting up normally.

Possible Reasons:

−

No VGA or HDMI connections.

−

Connection cable is damaged.

−

Input mode of the monitor is incorrect.

Verify the device is connected with the monitor via HDMI or VGA cable.

If not, please connect the device with the monitor and reboot.

Verify the connection cable is good.

If there is still no image display on the monitor after rebooting, please check if the connection
cable is good, and change a cable to connect again.

Verify Input mode of the monitor is correct.

Please check the input mode of the monitor matches with the output mode of the device (e.g. if
the output mode of device is HDMI output, then the input mode of monitor must be the HDMI
input). And if not, please modify the input mode of monitor.

Check if the fault is solved by the step 1 to step 3.

If it is solved, finish the process.

If not, please contact the engineer from Hikvision to do the further process.



There is an audible warning sound “Di-Di-Di-DiDi” after a new bought device starts up.

Possible Reasons:

−

No HDD is installed in the device.

−

The installed HDD has not been initialized.

−

The installed HDD is not compatible with the device or is broken-down.

Verify at least one HDD is installed in the device.

−

If not, please install the compatible HDD.

Please refer to the Quick Start Guide for the HDD installation steps.

−

If you don’t want to install a HDD, go to Menu>System> Event>Normal Event>Exception, and

uncheck the Audible Warning checkbox of “HDD Error”.

Verify the HDD is initialized.

Summary of Contents for DS-96000NI-I16/H Series

Page 1: ...Network Video Recorder User Manual ...

Page 2: ...mentioned below are the properties of their respective owners Legal Disclaimer TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW THE PRODUCT DESCRIBED WITH ITS HARDWARE SOFTWARE AND FIRMWARE IS PROVIDED AS IS WITH ALL FAULTS AND ERRORS AND HIKVISION MAKES NO WARRANTIES EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION MERCHANTABILITY SATISFACTORY QUALITY FITNESS FOR A PARTICULAR PURPOSE AND NON INFR...

Page 3: ...ence 2 This device must accept any interference received including interference that may cause undesired operation EU Conformity Statement This product and if applicable the supplied accessories too are marked with CE and comply therefore with the applicable harmonized European standards listed under the EMC Directive 2014 30 EU the LVD Directive 2014 35 EU the RoHS Directive 2011 65 EU 2012 19 EU...

Page 4: ...0NI I24 H DS 96128NI I24 H DS 96256NI I24 H Symbol Conventions The symbols that may be found in this document are defined as follows Symbol Description Provides additional information to emphasize or supplement important points of the main text Indicates a potentially hazardous situation which if not avoided could result in equipment damage data loss performance degradation or unexpected results I...

Page 5: ...he device turn off the power at once and unplug the power cable and then please contact the service center Preventive and Cautionary Tips Before connecting and operating your device please be advised of the following tips Ensure unit is installed in a well ventilated dust free environment Unit is designed for indoor use only Keep all liquids away from the device Ensure environmental conditions mee...

Page 6: ...itoring HDMI 1 HDMI 2 and VGA outputs are provided HDMI 2 video output at up to 4K resolution Multiple screen display in live view is supported and the display sequence of channels is adjustable Live view screen can be switched in group Manual switch and auto switch are provided and the auto switch interval is configurable Configurable main stream and sub stream for the live view Quick setting men...

Page 7: ...ording and pre record time for schedule and manual recording Searching record files and captured pictures by events alarm input motion detection Tag adding for record files searching and playing back by tags Locking and unlocking record files Local redundant recording and capture Normal Smart custom video playback mode Searching and playing back record files by channel number recording type start ...

Page 8: ...alarm notifying surveillance center sending email and alarm output Automatic restore when system is abnormal Other Local Functions Operable by front panel mouse remote control or control keyboard Three level user management admin user is allowed to create many operating accounts and define their operating permission which includes the limit to access any channel Admin password resetting by exporti...

Page 9: ...broken transfer resume Remote parameters setup remote import export of device parameters Remote viewing of the device status system logs and alarm status Remote keyboard operation Remote HDD formatting and program upgrading Remote system restart and shutdown RS 232 RS 485 transparent channel transmission Alarm and exception information can be sent to the remote host Remotely start stop recording R...

Page 10: ...t up the Device 26 Activate the Device 26 Configure Unlock Pattern for Login 27 Log in to the Device 29 Log in via Unlock Pattern 29 Log in via Password 31 Enter Wizard to Configure Quick Basic Settings 31 Enter Main Menu 35 System Operation 36 Log out 36 Shut Down the Device 36 Reboot the Device 36 Chapter 3 Camera Management 37 Add the IP Cameras 37 Add the IP Camera Manually 37 Add the Automati...

Page 11: ...n 47 Configure Live View Settings 48 Configure Live View Layout 49 Configure Custom Live View Layout 49 Configure Live View Mode 50 Configure Auto Switch of Cameras 51 Configure Channel zero Encoding 51 Using an Auxiliary Monitor 52 Chapter 6 PTZ Control 53 PTZ Control Wizard 53 ConfigurePTZ Parameters 53 Set PTZ Presets Patrols Patterns 54 Set a Preset 54 Call a Preset 55 Set a Patrol 56 Call a P...

Page 12: ...onfigure Recording Schedule 73 Configure Continuous Recording 75 Configure Motion Detection Triggered Recording 75 Configure Event Triggered Recording 75 Configure Alarm Triggered Recording 76 Configure Picture Capture 76 Configure Holiday Recording and Capture 77 Configure Redundant Recording and Capture 79 Chapter 8 Disk Array 81 Create Disk Array 81 Enable RAID 81 One Touch Creation 82 Manual C...

Page 13: ...ack 92 Play Video Files 92 Instant Playback 92 Play Normal Video 92 Play Smart Searched Video 93 Play Custom Searched Files 94 Video Synopsis 95 Play Tag Files 96 Play Event Files 98 Play by Sub periods 99 Play Log Files 100 Play External File 100 Playback Operations 101 Set Play Strategy in Smart Custom Mode 101 Edit Video Clips 102 Switch between Main Stream and Sub Stream 102 Thumbnails View 10...

Page 14: ... 117 Configure Email Linkage 117 Trigger Alarm Output 118 Configure PTZ Linkage 118 Trigger or Clear Alarm Output Manually 119 Chapter 12 VCA Event Alarm 121 Face Detection 121 Vehicle Detection 122 Line Crossing Detection 123 Intrusion Detection 124 Region Entrance Detection 126 Region Exiting Detection 127 Unattended Baggage Detection 128 Object Removal Detection 129 Audio Exception Detection 13...

Page 15: ...aintenance 151 Configure Disk Clone 151 S M A R T Detection 152 Bad Sector Detection 153 HDD Health Detection 154 Search Export Log Files 155 Search the Log Files 155 Export the Log Files 156 Import Export IP Camera Configuration Files 157 Import Export Device Configuration Files 159 Upgrade System 160 Upgrade by Local Backup Device 160 Upgrade by FTP 160 Upgrade by Hik Connect 161 Restore Default...

Page 16: ...User Accounts 168 Add a User 168 Set the Permission for a User 170 Set Local Live View Permission for Non Admin Users 172 Set Live View Permission on Lock Screen 173 Edit the Admin User 174 Edit the Operator Guest User 176 Delete a User 177 Chapter 18 Appendix 178 Glossary 178 Troubleshooting 179 ...

Page 17: ...ous menu Press it twice quickly to switch the main and auxiliary port In live view mode press it to enter PTZ control interface Menu Press it to pop up main menu Hold it for 5 seconds to turn on off button sound During playback press it to show hide control panel 3 Status indicator HDD Solid red at least one HDD is installed Unlit no HDD is detected Flashing red HDD is reading writing Tx Rx Flashi...

Page 18: ...e video by a single frame in single frame playback mode Stops starts auto switch in auto switch mode DIRECTION Navigates between different fields and items in menus In the playback mode use the Up and Down buttons to speed up and slow down recorded video Use the Left and Right buttons to select the next and previous video files Cycles through channels in live view mode Controls the movement of the...

Page 19: ...specific device by creating a user defined Device ID This feature is useful when using multiple IR Remotes and devices On the device Go to System General Type a number 255 digits maximum into the Device No field 2 Status indicator Power Solid blue indicates device is powered on Solid red indicates device is shut down HDD Solid red at least one HDD is installed Unlit no HDD is detected Flashing red...

Page 20: ...m a Device To unpair an IR Remote from a device so that the unit cannot control any device functions proceed as follows Press the DEV key on the IR Remote Any existing Device ID will be erased from the unit s memory and it will no longer function with the device Re enabling the IR Remote requires pairing to a device See Pairing the IR Remote to a Specific device optional above The keys on the remo...

Page 21: ...light desired selection 3 Press Enter button 12 to accept selection If User Is Not Logged On 1 Hold Power On Off button 1 down for five seconds to display the user name password prompt 2 Press the Enter button 12 to display the on screen keyboard 3 Input the user name 4 Press the Enter button 12 to accept input and dismiss the on screen keyboard 5 Use the Down Arrow button 12 to move to the Passwo...

Page 22: ...enu Switch on screen keyboards upperand lower case alphabet symbols and numerals 6 REC Enter Manual Record setting menu Call a PTZ preset by using the numeric buttons in PTZ control settings Turn audio on off in Playback mode 7 PLAY Go to Playback mode Auto scan in the PTZ Control menu 8 INFO Reserved 9 VOIP Switches between main and spot output Zooms out the image in PTZ control mode 10 MENU Retu...

Page 23: ...is ID is valid for all the IR remote controls Press the DEV button on the remote control Enter the device ID you set in step 2 Press the ENTER button on the remote Checks checkbox Play or pause video in Playback mode Advance video a single frame in single frame Playback mode Stop start auto switch in auto switch mode 13 PTZ Enter PTZ Control mode 14 ESC Go back to previous screen N A 15 RESERV ED ...

Page 24: ...use into one of the USB interfaces on the front panel of the device The mouse should automatically be detected If in a rare case that the mouse is not detected the possible reason may be that the two devices are not compatible please refer to the recommended the device list from your provider The operation of the mouse Description of the Mouse Control Name Action Description Left Click Single Clic...

Page 25: ... that is the module marked as 13 in following figure DS 96000NI I16 H Series Panel Description Scrolling down Live view Next screen Menu Next item No Name Description 1 HDMI 1 2 HDMI video output connector 2 Audio in RCA connector for audio input Audio out RCA connector for audio output 3 USB 3 0 Universal Serial Bus USB 3 0 ports for additional devices such as USB mouse and USB Hard Disk Drive HD...

Page 26: ...nector for alarm output RS 485 Connector for RS 485 devices KB Connector for keyboard 11 GND Ground needs to be connected when NVR starts up 12 Power supply modules Only one power supply module is provided by default Two power supply modules are optional for redundancy 13 Decoding board Decoding board Only available for DS 96000NI I16 H and DS 96000NI I24 H ...

Page 27: ...pply interface and electrical socket with delivered power cable It is HIGHLY recommended that an Uninterruptible Power Supply UPS be used in conjunction with the device The Power button on the front panel should be red indicating the device is receiving the power Activate the Device Purpose For the first time access you need to activate the device by setting an admin password No operation is allow...

Page 28: ...ter the password to activate the IP camera s connected to the device Optionally check Export GUID to export the GUID for future password resetting Click OK to save the password and activate the device After the device is activated you should properly keep the password When you have enabled Export GUID continue to export the GUID file to the USB flash driver for the future password resetting You ca...

Page 29: ... the mouse when the pattern is done Draw the Pattern Connect at least 4 dots to draw the pattern Each dot can be connected for once only Draw the same pattern again to confirm it When the two patterns match the pattern is configured successfully If the two patterns are different you must set the pattern again ...

Page 30: ...n also activate the device via Web Browser SADP or Client Software Enter the admin password twice You can click to show the characters Set Admin Password We highly recommend you create a strong password of your own choosing Using a minimum of 8 characters including at least three of the following categories upper case letters lower case letters numbers and special characters in order to increase t...

Page 31: ...tivated you should properly keep the password When you have enabled Export GUID continue to export the GUID file to the USB flash driver for the future password resetting You can duplicate the password to the IP cameras that are connected with default protocol Configure Unlock Pattern for Login Right click the mouse on the screen and select the menu to enter the interface Draw the Unlock Pattern D...

Page 32: ...the normal login mode automatically Log in via Password Purpose If device has logged out you must login the device before operating the menu and other functions Enter User Name Login Interface Enter Password Click OK to log in When you forget the password of the admin you can click Forgot Password to reset the password In the Login dialog box if you enter the wrong password for 7 times the current...

Page 33: ...p Wizard at that moment click Exit Configure the date and time on the Date and Time Setup interface Date and Time Settings After the time settings click Next to enter the Network Setup Wizard window as shown in the following figure Network Settings Click Next after you configured the network parameters which takes you to the HDD Management window ...

Page 34: ...rface to add the IP cameras 1 Click Search to search the online IP Camera Before adding the camera make sure the IP camera to be added is in active status 2 Click the Add to add the camera If the camera is in inactive status you can select the camera from the list and click Activate to activate the cameras Search for IP Cameras Enter the Platform Access and configure the Hik Connect settings ...

Page 35: ...password if required Change Password You can enter click the to show the characters input 1 Check the checkbox of New Admin Password 2 Enter the original password in the text field of Admin Password 3 Input the same password in the text field of New Password and Confirm 4 Check the Unlock Pattern to enable the unlock pattern login ...

Page 36: ... your password regularly especially in the high security system resetting the password monthly or weekly can better protect your product Click OK to complete the startup Setup Wizard Enter Main Menu After you have completed the wizard you can right click on the screen to enter the main menu bar Refer to the following figure and table for the description of main menu and sub menus Main Menu Bar Des...

Page 37: ...he menu bar Click Logout After you have logged out the system menu operation on the screen is invalid It is required to input a user name and password to unlock the system Shut Down the Device Click on the menu bar Click the Shutdown button Click the Yes button Do not press the POWER button again when the system is shutting down Reboot the Device From the Shutdown menu you can also reboot the devi...

Page 38: ...the network connection is valid and correct and the IP camera to add has already been activated Click on the main menu bar to enter the Camera Management Click the Custom Add tab on the title bar or click in the idle channel window to enter the Add IP Camera interface Enter IP address protocol management port and other information of the IP camera to add Enter the login user name and password of t...

Page 39: ...n activate it from the IP camera list on the camera management interface Enable the H 265 Stream Access The device can automatically switch to the H 265 stream of IP camera which supports H 265 video format for the initial access Go to More Settings H 265 Auto Switch Configuration Check Enable H 265 For Initial Access Click OK Upgrade the IP Camera The IP camera can be remotely upgraded through th...

Page 40: ...des 16 customized protocols Click More Settings Protocol at the top taskbar to enter the protocol management interface Protocol Management Select the protocol type of transmission and choose the transfer protocols Type The network camera adopting custom protocol must support getting stream through standard RTSP Path you have to contact the manufacturer of the network camera to consult the URL unif...

Page 41: ...ual 40 The protocol type and the transfer protocols must be supported by the connected IP camera Click OK to save the settings Result After adding the customized protocols you can see the protocol name is listed in the drop down list ...

Page 42: ...ct the camera from the drop down list Edit the name in the Camera Name text field Check the checkbox of the Display Name Display Date and Display Week if you want to show the information on the image Set the date format time format and display mode OSD Configuration Interface You can use the mouse to click and drag the text frame on the preview window to adjust the OSD position Click the Apply but...

Page 43: ...x of Enable to enable this feature Use the mouse to draw a zone on the window The zones will be marked with different frame colors Privacy Mask Settings Interface Up to 4 privacy masks zones can be configured and the size of each area can be adjusted Related Operation The configured privacy mask zones on the window can be cleared by clicking the corresponding Clear Zone1 4 icons on the right side ...

Page 44: ...Select the day night switch mode to Day Night Auto or Auto Switch Auto The camera switches between the day mode and the night mode according to the illumination automatically The sensitivity ranges from 0 to 7 and the higher sensitivity results in the more easily to trigger the mode switch The switch time refers to the interval time between the day night switch You can set it from 5 sec to 120 sec...

Page 45: ...ra from the drop down list Configure the camera parameters Exposure Set the exposure time 1 10000 to 1 sec of camera The larger exposure value results in the brighter image Backlight Set the wide dynamic range 0 to 100 of the camera When the surrounding illumination and the object have larger difference in brightness you should set the WDR value Image Enhancement For optimized image contrast enhan...

Page 46: ...alize the capture instant playback audio on off digital zoom live view strategy show information and start stop recording etc Digital Zoom Digital Zoom is for zooming in the live image You can zoom in the image to different proportions 1 to 16X In the live view mode click from the toolbar to enter the digital zoom interface You can move the sliding bar or scroll the mouse wheel to zoom in out the ...

Page 47: ...isheye camera is displayed This view mode is called Fisheye View because it approximates the vision of a fish s convex eye The lens produces curvilinear images of a large area while distorting the perspective and angles of objects in the image 3D Positioning 3D Positioning for I series device is for zooming in out the specific area of live image In the live view mode click the to enter the 3D posi...

Page 48: ...ls Click to start auto tracking Or click and drag to select five areas in PanoVu series network camera Target Detection In live view mode the target detection function can be used to detect the human motoion face vechicle human body during the last 5 seconds and the following 10 seconds In the live view mode click Target Detection tab to enter the target detection interface Check the checkbox of t...

Page 49: ...s Live View settings can be customized according to different needs You can configure the output interface dwell time for screen to be shown mute or turning on the audio the screen number for each channel etc Go to System Live View General Live View General Configure the live view parameters Video Output Interface Select the video output to configure Live View Mode Select the display mode for live...

Page 50: ...d two way audio for the selected output interface Event Output Select the output to show event video Full Screen Monitoring Dwell Time Set the time in seconds to show alarm event screen Click OK to save the settings Configure Live View Layout Configure Custom Live View Layout Go to System Live View View Click Set Custom Layout Click on the Custom Layout Configuration interface Edit the layout name...

Page 51: ...the list and click to edit the name Select a live view layout from the list and click to delete the name Configure Live View Mode Go to System Live View View Settings Live View Select the video output interface e g HDMI VGA or channel zero Select a window division mode from the toolbar Select a division window and double click on the camera from the list to set the camera to the window You can ent...

Page 52: ...utput interface Live View Mode Select the display mode for live view e g 2 2 1 5 etc Dwell Time The time in seconds to dwell between switching of cameras when enabling auto switch The range is from 5s to 300s Go to View Settings to set the view layout Click OK to save the settings Configure Channel zero Encoding Purpose You can enable the channel zero encoding when you need to get a remote view of...

Page 53: ...These features include Single Screen Switch to a full screen display of the selected camera Camera can be selected from a dropdown list Multi screen Switch between different display layout options Layout options can be selected from a dropdown list Next Screen When displaying less than the maximum number of cameras in Live View clicking this feature will switch to the next set of displays Playback...

Page 54: ...e PTZ camera live view The PTZ control wizard pops up as below PTZ Control Wizard Follow the wizard to adjust the PTZ view focus and zoom in out the camera Optional Check Do not show this prompt again Click OK to exit ConfigurePTZ Parameters Purpose Follow the procedure to set the parameters for PTZ The configuration of the PTZ parameters should be done before you control the PTZ camera Click on t...

Page 55: ...s Click OK to save the settings Set PTZ Presets Patrols Patterns Before you start Please make sure that the presets patrols and patterns should be supported by PTZ protocols Set a Preset Purpose Follow the steps to set the preset location which you want the PTZ camera to point to when an event takes place Click on the quick settings toolbar of the PTZ camera live view The PTZ control panel display...

Page 56: ...eat steps 2 6 to save more presets Optional Click Cancel to cancel the location information of the preset Optional Click in the lower right corner of live view to view the configured presets View the Configured Presets Call a Preset Purpose This feature enables the camera to point to a specified position such as a window when an event takes place Click on the quick settings toolbar of the PTZ came...

Page 57: ...on before moving on to the next key point The key points are corresponding to the presets Click on the quick settings toolbar of the PTZ camera live view The PTZ control panel displays on the right of the interface Click Patrol to configure patrol Patrol Configuration Select the patrol No in the text field Click Set to enter the Patrol Settings interface Patrol Settings ...

Page 58: ... key point to the next Duration It refers to the time span to stay at the corresponding key point 2 Click Apply to save the key points to the patrol Optional Click to edit the added key point Edit Key Point Optional Select a key point and click to delete it Optional Click or to adjust the key point order Click Apply to save the settings of the patrol Repeat steps 3 9 to set more patrols Call a Pat...

Page 59: ... the movement of the PTZ You can call the pattern to make the PTZ movement according to the predefined path Click on the quick settings toolbar of the PTZ camera live view The PTZ control panel displays on the right of the interface Click Pattern to configure pattern Pattern Configuration Select the pattern No in the text field Set the pattern 1 Click Record to start recording 2 Click correspondin...

Page 60: ...calling it Set Linear Scan Limits Before you start Please make sure the connected IP camera supports the PTZ function and is properly connected Purpose The linear scan can be enabled to trigger the scan in the horizontal direction in the predefined range This function is supported by some certain models Click on the quick settings toolbar of the PTZ camera live view The PTZ control panel displays ...

Page 61: ...near scan and click it again to stop it Optional Click Restore to clear the defined left limit and right limit data Reboot the camera to take the settings into effect One touch Park Before operating this function make sure the connected camera supports the linear scan and is in HIKVISION protocol Purpose For some certain model of the speed dome it can be configured to start a predefined park actio...

Page 62: ... Patrol 1 or Stop Park Preset 1 to inactivate it Auxiliary Functions Before you start Please make sure the connected IP camera supports the PTZ function and is properly connected Purpose You can operate the auxiliary functions including light wiper 3D positioning and center on the PTZ control panel Click on the quick settings toolbar of the PTZ camera live view The PTZ control panel displays on th...

Page 63: ...Network Video Recorder User Manual 62 Description of Aux Functions Icons Icon Description Light on off Wiper on off 3D positioning Center ...

Page 64: ...llation instructions Add the Network Disk You can add the allocated NAS or disk of IP SAN to device and use it as network HDD Up to 8 network disks can be added Adding NAS Go to Storage Storage Device Click Add to enter the Custom Add interface Select the NetHDD from the drop down list Select the type to NAS Enter the NetHDD IP address in the text field Click Search to search the available NAS dis...

Page 65: ... return to the HDD Information menu The added NetHDD will be displayed in the list Adding IP SAN Go to Storage Storage Device Click Add to enter the Custom Add interface Select the NetHDD from the drop down list Select the type to IP SAN Enter the NetHDD IP address in the text field Click Search to search the available IP SAN disks Select the IP SAN disk from the list shown below Click OK to compl...

Page 66: ...he Init button for initialization Configure eSATA for Data Storage When there is an external eSATA device connected to device you can configure eSATA for the data storage and you can manage the eSATA in the device Click Storage Advanced Select the eSATA type to Export or Record Capture from the dropdown list of eSATA Export use the eSATA for backup Record Capture use the eSATA for record capture R...

Page 67: ...ectly connected with an external eSATA hard drive and its usage type is set as Export Refer to 7 1 3 Configure eSATA for Data Storage for details Go to Storage Auto Backup Check Auto Backup Set the backup start time in Start Backup at If the day experiences a failed backup the device will back up the record files 48 hours ahead of the backup start time in the next day Select channel s for backup S...

Page 68: ...DD Group Purpose Multiple HDDs can be managed in groups Video from specified channels can be recorded onto a particular HDD group through HDD settings Go to Storage Storage Device Check the checkbox to select the HDD to set the group Storage Device Click to enter the Local HDD Settings interface ...

Page 69: ...p number for the current HDD Click OK Regroup the cameras for HDD if the HDD group number is changed Go to Storage Storage Mode Check the checkbox of Group tab Select the group No from the list Check the checkbox to select the IP camera s to record capture on the HDD group ...

Page 70: ...ttings Configure HDD Quota Purpose Each camera can be configured with allocated quota for the storage of recorded files or captured pictures Go to Storage Storage Mode Check the checkbox of Quota tab Select a camera to set quota Enter the storage capacity in the text fields of Max Record Capacity GB and Max Picture Capacity GB ...

Page 71: ...set to 0 all cameras will use the total capacity of HDD for record and picture capture Configure Data Release Purpose Enable smart release function and set the quota ratio between the normal video and important video After these the device immigrates the important video from the normal video quota to the quota of important video The device will automatically delete the expired videos The function ...

Page 72: ...ecording Parameters Main Stream The Main Stream refers to the primary stream that affects data recorded to the hard disk drive and will directly determine your recording quality and image size Comparing with the sub stream the main stream can provide a higher quality video with higher resolution and frame rate Frame Rate FPS Frames Per Second refers to how many frames are captured each second A hi...

Page 73: ...pplications to view live video Users with limited internet speeds may benefit most from this setting Picture The picture refers to the live picture capture in continuous or event recording type Picture Quality set the picture quality to low medium or high The higher picture quality results in more storage space requirement Interval the interval of capturing live picture Capture Delay Time the dura...

Page 74: ...eleted If you set the expired time to 0 the file will not be deleted The actual keeping time for the file should be determined by the capacity of the HDD Redundant Record Capture By enabling redundant record or capture you save the record and captured picture in the redundant HDD See Chapter Configure Redundant Recording and Capture Stream Type Main stream and sub stream are selectable for recordi...

Page 75: ...m and Event Different recording types are configurable Continuous scheduled recording Event recording triggered by all event triggered alarm Motion recording triggered by motion detection Alarm recording triggered by alarm M A recording triggered by either motion detection or alarm M A recording triggered by motion detection and alarm Select a day and click and drag the mouse on the time bar to se...

Page 76: ...to Chapter 7 4 Configure Recording Schedule for details Configure Motion Detection Triggered Recording You can configure the recording triggered by the motion detection event Go to System Event Normal Event Motion Detection Configure the motion detection and select the channel s to trigger the recording when motion event occurs Refer to Chapter 11 4 Configure Motion Detection Alarm for details Go ...

Page 77: ...Input Configure the alarm input and select the channel s to trigger the recording when alarm occurs Refer to Chapter 10 and Chapter 12 VCA Event Alarm for details Go to Camera Encoding Parameters Recording Parameters Set the event main stream sub stream recording parameters for the camera Go to Storage Recording Schedule Select the recording type to Alarm Drag the mouse on the time bar to set the ...

Page 78: ...efer to Chapter 7 4 Configure Recording Schedule for details Configure Holiday Recording and Capture Purpose Follow the steps to configure the record or capture schedule on holiday for that year You may want to have different plan for recording and capture on holiday Go to System Holiday Settings Select a holiday item from the list and click Check the Enable to configure the holiday ...

Page 79: ...liday Settings 1 Edit the holiday name 2 Select the mode to by date by week or by month 3 Set the start and end date of the holiday 4 Click OK Set the schedule for the holiday recording Refer to Chapter 7 4 Configure Recording Schedule for details ...

Page 80: ...st set the storage mode to Group before you set the HDD property to Redundancy For detailed information please refer to Chapter 7 2 1 Configure HDD Group There should be at least another HDD which is in Read Write status Go to Storage Storage Device Select a HDD from the list and Click to enter the Local HDD Settings interface Set the HDD property to Redundancy HDD Property Redundancy Go to Storag...

Page 81: ...Network Video Recorder User Manual 80 Record Parameters Check the checkbox of Redundant Record Capture Click OK to save settings ...

Page 82: ...several ways called RAID levels depending on what level of redundancy and performance is required Create Disk Array Purpose The device supports the disk array that is realized by software You can enable the RAID function as required Two ways are available for creating array one touch configuration and manual configuration The following flow chart shows the process of creating array Enable RAID Pur...

Page 83: ...erprise level HDDs with the same model and capacity Go to Storage RAID Setup Physical Disk Physical Disk Click One touch Config Edit the array name in Array Name text filed and click OK to start configuring If you install 4 HDDs or more a hot spare disk for array rebuilding will be created A message box will pop up when the array creation is completed click OK on it Optionally the device will auto...

Page 84: ...tute array Required Number of HDD RAID Level Required Number of HDD RAID 0 At least 2 HDDs RAID 1 At least 2 HDDs RAID 5 At least 3 HDDs RAID 6 At least 4 HDDs RAID 10 The number of HDD must be an even ranges from 4 to 16 Click OK Optionally the device will automatically initialize the created array Go to Storage RAID Setup Array view the information of created arrray Array List ...

Page 85: ... should recover it to Functional by array rebuilding Configure Hot Spare Disk Purpose Hot spare disks are required for disk array automatic rebuilding Go to Storage RAID Setup Physical Disk Physical Disk Click of an available HDD to set it as the hot spare disk Automatically Rebuild Array Purpose The device can automatically rebuild degraded arrays with the hot spare disks Before you start Create ...

Page 86: ...d array manually Before you start At least one available physical disk should exist for rebuilding the array Go to Storage RAID Setup Array Array List Click of degraded array Rebuild Array Select the available physical disk Click OK Click OK on the pop up message box Do not unplug the physical disk when it is under rebuilding ...

Page 87: ...k Video Recorder User Manual 86 Delete Array Deleting array will delete all the data saved in it Go to Storage RAID Setup Array Array List Click of array to delete Attention Click Yes on the popup message box ...

Page 88: ... 87 Check and Edit Firmware Purpose You can view the information of the firmware and set the background task speed on the Firmware interface Go to Storage RAID Setup Firmware Firmware Optionally set the Background Task Speed Click Apply ...

Page 89: ...ra event type etc Search All Files Click Search to display results The matched files will be displayed Export Files Purpose Export files for backup purposes using USB device USB flash drive USB HDD USB optical disc drive SATA optical disc drive or eSATA HDD Search files to export For details see 9 1 1 Search Files Click to select files and click Export Select the file to export as Video and Log an...

Page 90: ...splayed in thumbnail or list Select Target Picture or Source Picture in menu bar to display related pictures only Target Picture Display the search results of people close up Source Picture Display the search results of original picture captured by camera Export Human Files Purpose Export files for backup purposes using USB device USB flash drive USB HDD USB optical disc drive SATA optical disc dr...

Page 91: ...layed in thumbnail or list Select Target Picture or Source Picture in menu bar to display related pictures only Select Video or Picture to specify the file type Target Picture Display the search results of vehicle close up Source Picture Display the search results of original picture captured by camera Export Vehicle Files Purpose Export files for backup purposes using USB device USB flash drive U...

Page 92: ...t All Files People Appearance File Vehicle File Set the search conditions Click Save Enter a name in text field and click Finished The saved search conditions will be displayed in search history list Call Search History Purpose You can quickly search files by calling search history Go to File Management All Files Human Files Vehicle Files Click a search conditon to quickly search files ...

Page 93: ...nutes On the live view window of the selected camera move the cursor to the window bottom to access the toolbar Click to start instant playback Playback Interface Play Normal Video Go to Playback Check one or more cameras in the camera list to start playing the video Select a date in the calendar Use the toolbar in the bottom part of playback interface to control the playing and realize a series o...

Page 94: ...deo In the smart playback mode the device can analyze the video containing the motion line or intrusion detection information mark it in red color and play the smart searched video The smart playback must be in the single channel playing mode Go to Playback Start playing the video of camera Click Smart From the toolbar at the bottom of the playing window click the motion line crossing intrusion ic...

Page 95: ... 4 points to set a quadrilateral region for intrusion detection Only one region can be set Motion Detection 1 Click the icon 2 Hold the mouse on the image to draw the detection area manually 3 Click Search to search the matched video and start to play it Play Custom Searched Files You can play the files by custom search with different conditions Go to Playback Select a camera or cameras from the l...

Page 96: ...g the video Video Synopsis Purpose Video synopsis is an approach to create a short video summary of a long video It tracks and analyzes moving objects also called events and converts video streams into a database of objects and activities Before you start Enable Dual VCA and intrusion detection line crossing detection on the network camera Go to Playback interface ...

Page 97: ...back window A 60 second video of 30 seconds before and after the time will be played Play Tag Files Purpose Video tag allows you to record related information like people and location of a certain time point during playback You can use video tag s to search for video files and position time point Before playing back by tag Add Tag Files Go to Playback Search and play back the video file s Click to...

Page 98: ... marked and displayed in the time bar Point the white marked tag in the time bar to access the tag information Edit Tag Files Click to edit the tag name Click OK Play Tag Files Go to Playback Click Custom Search on the left bottom to enter the Search Condition interface Enter the search conditions for the tag files including the time and the tag keyword ...

Page 99: ...e Play back video files on one or several channels searched by event type e g alarm input motion detection line crossing detection face detection vehicle detection etc Go to Playback Click Custom Search on the left bottom to enter the Search Condition interface Enter the search conditions for the event files e g time event type file status vehicle information for vehicle detection event etc ...

Page 100: ...r forward Refer to Chapter 10 and Chapter 12 VCA Event Alarm for details for event and alarm settings Refer to Chapter 7 7 Configure Event Triggered Recording for the event triggered recording capture settings Play by Sub periods Purpose The video files can be played in multiple sub periods simultaneously on the screens Go to Playback Select icon at the left bottom corner to enter the sub period p...

Page 101: ...re video files existing between 16 00 and 22 00 and the 6 screen display mode is selected then it can play the video files for 1 hour on each screen simultaneously Play Log Files Purpose Play back record file s associated with channels after searching system logs Go to Maintenance Log Information Click Log Search tab to enter Playback by System Logs Set search time and type and click Search System...

Page 102: ...set the playing speed separately for the normal video and the smart custom video or you can select to skip the normal video In the Smart Custom video playback mode click to set the play strategy When Do not Play Normal Videos is checked the device will skip the normal video and play the smart motion line crossing intrusion video and the custom searched video only in the normal speed X1 When Do not...

Page 103: ... the playback Play the video in main stream Play the video in sub stream The encoding parameters for the main stream and sub stream can be configured in Storage Encoding Parameters Thumbnails View With the thumbnails view on the playback interface you can conveniently locate the required video files on the time bar In the video playback mode move the mouse to the time bar to get the preview thumbn...

Page 104: ...ode is called Fisheye View because it approximates the vision of a fish s convex eye The lens produces curvilinear images of a large area while distorting the perspective and angles of objects in the image Fast View You can hold the mouse to drag on the time bar to get the fast view of the video files In the video playback mode use the mouse to hold and drag through the playing time bar to fast vi...

Page 105: ...e Arming Schedule tab Choose one day of a week and set the time segment Up to eight time periods can be set within each day Time periods shall not be repeated or overlapped Set Arming Schedule Click Apply to save the settings Configure Alarm Linkage Actions Click Linkage Action to set the alarm linkage actions ...

Page 106: ...ms are triggered simultaneously in several channels their full screen images will be switched at an interval of 10 seconds default dwell time A different dwell time can be set by going to System Live View Full Screen Monitoring Dwell Time Auto switch will terminate once the alarm stops and back to the live view interface You must select the channel s in Trigger Channel settings you want to trigger...

Page 107: ...mlessly discover the presence of other network devices on the network and establish functional network services for data sharing communications etc You can use the UPnP function to enable the fast connection of the device to the WAN via a router without port mapping Before you start If you want to enable the UPnP function of the device you must enable the UPnP function of the router to which your ...

Page 108: ...ngs under the same router the value of the port No for each device should be unique Enter the virtual server setting page of router fill in the blank of Internal Source Port with the internal port value the blank of External Source Port with the external port value and other required contents Each item should be corresponding with the device port including server port http port RTSP port and https...

Page 109: ...rm full screen monitoring when motion alarm is triggered You have to set the recording schedule to realize this function Please refer to Refer to Chapter 7 4 Configure Recording Schedule for settings of the recording schedule Click Apply to save the settings Configure Motion Detection Alarm The motion detection enables the device to detect the moving objects in the monitoring area and trigger the ...

Page 110: ... screen to draw the customized motion detection area s You can click Clear to clear the current motion detection area settings and draw again Set sensitivity 0 100 The sensitivity allows you to calibrate how readily movement triggers the alarm The higher value results in the more readily to trigger the motion detection Set the arming schedule Refer to Chapter 11 1 Configure Arming Schedule Set the...

Page 111: ...f a channel and take alarm response action s Go to System Event Normal Event Video Loss Set Video Loss Detection Select the camera to configure the video loss detection Check Enable Set the arming schedule Refer to Chapter 11 1 Configure Arming Schedule Set the linkage actions Refer to Chapter 11 2 Configure Alarm Linkage Actions ...

Page 112: ...he video tampering area Use the mouse to click and drag on the preview screen to draw the customized video tampering area You can click Clear to clear the current area settings and draw again Set sensitivity level 0 2 3 levels are available The sensitivity allows you to calibrate how readily movement triggers the alarm The higher value results in the more readily to trigger the video tampering det...

Page 113: ...Select an alarm input item from the list and click Alarm Input Select the alarm input type to N C or N O Edit the alarm name Check the radio button of Input Set the arming schedule Refer to Chapter 11 1 Configure Arming Schedule Set the linkage actions Refer to Chapter 11 2 Configure Alarm Linkage Actions Click Apply and follow the message box to reboot device to take effect the settings ...

Page 114: ...d click Select the alarm input type to N C or N O Edit the alarm name Check the radio button of Enable One Key Disarming One Key Alarm Disarming Select the alarm linkage action s you want to disarm for the local alarm input1 When the alarm input 1 Local 1 is enabled with one key disarming the other alarm input settings are not configurable Click Apply to save the settings Configure Alarm Output Tr...

Page 115: ...e the alarm duration from 5s to 600s or Manually Clear Manually Clear you should manually clear the alarm when the alarm occurs Refer to Chapter 11 10 Trigger or Clear Alarm Output Manually for detailed instructions Set the arming schedule Refer to Chapter 11 1 Configure Arming Schedule Alarm Output Optional You can click Copy to copy the same settings to other alarm output s ...

Page 116: ...rm output and linkage actions Go to System Event Normal Event Exception Optional Enable the event hint if you want to display the event hint in the live view window 1 Check the checkbox of Enable Event Hint 2 Click to select the exception type s to take the event hint Event Hint Settings Select the excetion type from the drop down list to set the linkage actions ...

Page 117: ...ing Audible Warning buzzer Notify Surveillance Center Trigger Alarm Output and Send Email Configure Auto switch Full Screen Monitoring When an alarm is triggered the local monitor displays in full screen the video image from the alarming channel configured for full screen monitoring And when the alarm is triggered simultaneously in several channels you must configure the auto switch dwell time Go ...

Page 118: ... to System View General Enable the audio output and set the volume Go to the Linkage Action interface of the alarm detection e g motion detection video tampering face detection etc Select the Audio Warning alarm linkage action Notify Surveillance Center The device can send an exception or alarm signal to the remote alarm host when an event occurs The alarm host refers to the PC installed with clie...

Page 119: ...n etc Click the Trigger Alarm Output tab Select the alarm output s to trigger Go to System Event Normal Event Alarm Output Select an alarm output item from the list Refer to Chapter 11 7 3 Configure Alarm Output for the alarm output settings Configure PTZ Linkage The system can trigger the PTZ actions e g call preset patrol pattern when the alarm event or VCA detection events occur Make sure the P...

Page 120: ...nually Purpose Sensor alarm can be triggered or cleared manually When the Manually Clear is selected for the dwell time of an alarm output the alarm can be cleared only by clicking Clear button Go to System Event Normal Event Alarm Output Select the alarm output you want to trigger or clear Click Trigger Clear to trigger or clear an alarm output ...

Page 121: ...Network Video Recorder User Manual 120 Alarm Output ...

Page 122: ... first VCA detections must be supported by the connected IP camera Refer to the User Manual of Network Camera for the detailed instructions for the VCA detection Face Detection Purpose Face detection function detects the face appears in the surveillance scene Linkage actions will be triggered when a human face is detected Go to System Event Smart Event Select a camera to configure Click Face Detec...

Page 123: ... Configure Arming Schedule Set the linkage actions Refer to Chapter 11 2 Configure Alarm Linkage Actions Click Apply Vehicle Detection Purpose Vehicle Detection is available for the road traffic monitoring In Vehicle Detection the passed vehicle can be detected and the picture of its license plate can be captured You can send alarm signal to notify the surveillance center and upload the captured p...

Page 124: ...ture Overlay Content and Blacklist and Whitelist Area Settings Up to 4 lanes are selectable Click Save Refer to the User Manual of Network Camera for the detailed instructions for the vehicle detection Line Crossing Detection Purpose Line crossing detection detects people vehicles and objects crossing a set virtual line The detection direction can be set as bidirectional from left to right or from...

Page 125: ...ivity slider to set the detection sensitivity Sensitivity range sensitivity The higher the value is the more easily the detection alarm can be triggered 4 Click Draw Region and set two points in the preview window to draw a virtual line Draw the maximum size minimum size for targets Only the targets in the size ranging from max size to min size will trigger line crossing detection 1 Click Max Size...

Page 126: ...igger an alarm Its range is 1s 10s Sensitivity The size of the object that can trigger the alarm The higher the value is the more easily the detection alarm can be triggered Its range is 1 100 Percentage The ratio of the in region part of the object that can trigger the alarm For example if the percentage is 50 when the object enters the region and occupies half of the whole region device will tri...

Page 127: ...defined virtual region from the outside place Go to System Management Event Settings Smart Event Select a camera to configure Click the Region Entrance Detection item Region Entrance Detection Check Enable Region Entrance Detection Optionally check Save VCA Picture checkbox to save the captured pictures of region entrance detection Follow the steps to set the detection rules and detection areas 1 ...

Page 128: ... Refer to Chapter 11 2 Configure Alarm Linkage Actions Click Apply Region Exiting Detection Purpose Region exiting detection function detects objects that exit from a pre defined virtual region Go to System Event Smart Event Select a camera to configure Click Region Exiting Region Exiting Detection Check Enable Region Exiting Detection Optionally check Save VCA Picture to save the captured picture...

Page 129: ... to Chapter 11 1 Configure Arming Schedule Set the linkage actions Refer to Chapter 11 2 Configure Alarm Linkage Actions Click Apply Unattended Baggage Detection Purpose Unattended baggage detection function detects the objects left over in the pre defined region such as the baggage purse dangerous materials etc and a series of actions can be taken when the alarm is triggered Go to System Event Sm...

Page 130: ...itivity Similarity degree of the background image The higher the value is the more easily the detection alarm can be triggered 3 Click Draw Region and draw a quadrilateral in the preview window by specifying four vertexes of the detection region Set the arming schedule Refer to Chapter 11 1 Configure Arming Schedule Set the linkage actions Refer to Chapter 11 2 Configure Alarm Linkage Actions Clic...

Page 131: ...he objects removed from the region If the value is 10 alarm is triggered after the object disappeared from the region for 10s Its range is 5s 20s Sensitivity The similarity degree of the background image Usually when the sensitivity is high a very small object taken from the region can trigger the alarm 3 Click Draw Region and draw a quadrilateral in the preview window by specifying four vertexes ...

Page 132: ...ss Exception Detects the sound steep rise in the surveillance scene You can set the detection sensitivity and threshold for sound steep rise You need to configure its Sensitivity and Sound Intensity Threshold Sensitivity The smaller the value is the more severe the change should be to trigger the detection Range 1 100 Sound Intensity Threshold It can filter the sound in the environment The louder ...

Page 133: ...Scene Change Sudden Scene Change Check Enable Sudden Scene Change Detection Optionally check Save VCA Picture to save the captured pictures of sudden scene change detection Drag the Sensitivity slider to set the detection sensitivity Sensitivity range 1 100 The higher the value is the more easily the change of scene can trigger the alarm Set the arming schedule Refer to Chapter 11 1 Configure Armi...

Page 134: ...cus Detection Optionally check Save VCA Picture to save the captured pictures of defocus detection Drag the Sensitivity slider to set the detection sensitivity Sensitivity range 1 100 The higher the value is the more easily the defocus image can be detected Set the arming schedule Refer to Chapter 11 1 Configure Arming Schedule Set the linkage actions Refer to Chapter 11 2 Configure Alarm Linkage ...

Page 135: ...k Enable PIR Alarm Optionally check Save VCA Picture to save the captured pictures of PIR alarm Set the arming schedule Refer to Chapter 11 1 Configure Arming Schedule Set the linkage actions Refer to Chapter 11 2 Configure Alarm Linkage Actions Click Apply Thermal Camera Detection The NVR supports the event detection modes of the thermal network cameras fire and smoke detection temperature detect...

Page 136: ... the linkage actions Refer to Chapter 11 1 Configure Arming Schedule Select the Arming Schedule tab Choose one day of a week and set the time segment Up to eight time periods can be set within each day Time periods shall not be repeated or overlapped Set Arming Schedule Click Apply to save the settings Configure Alarm Linkage Actions Click Apply Queue Management After connecting the device with qu...

Page 137: ...the captured pictures of detection Set the arming schedule Refer to Chapter 11 1 Configure Arming Schedule Set the linkage actions Refer to Chapter 11 1 Configure Arming Schedule Select the Arming Schedule tab Choose one day of a week and set the time segment Up to eight time periods can be set within each day Time periods shall not be repeated or overlapped Set Arming Schedule Click Apply to save...

Page 138: ...o Daily Report Weekly Report Monthly Report or Annual Report Set the Date to analyze Then the people counting graphic will show People Counting Interface Optional Click Export to export the report in excel format Heat Map Purpose Heat map is a graphical representation of data The heat map function is usually used to analyze how many people visited and stayed in a specified area The heat map functi...

Page 139: ...ing Then the results displayed in graphics marked in different colors will show As shown in the figure above red color block 255 0 0 indicates the most welcome area and blue color block 0 0 255 indicates the less popular area Optional Click Export to export the statistics report in excel format ...

Page 140: ... NIC card failure the device will automatically enable the other standby NIC card so as to ensure the normal running of the whole system Load Balance By using the same IP address and two NIC cards share the load of the total bandwidth which enables the system to provide two Gigabit network capacity Multi address Mode The parameters of the two NIC cards can be configured independently You can selec...

Page 141: ...de to read the service terms and privacy statement 3 Check The Hik Connect service will require internet access Please read Service Terms and Privacy Statement before enabling the service if you agree the service terms and privacy statement 4 Click OK to save the settings Hik Connect is disabled by default The verification code is empty by default It must contain 6 to 12 letters or numbers and it ...

Page 142: ...your ISP before configuring DDNS settings Go to System Network TCP IP DDNS Check Enable Select DynDNS under DDNS Type PeanutHull and NO IP are also available under DDNS Type and required information should be entered accordingly Enter Server Address for DynDNS i e members dyndns org Under Device Domain Name enter the domain name obtained from the DynDNS website Enter the User Name and Password reg...

Page 143: ...der for details about PPPoE service Configure NTP Purpose Connection to a network time protocol NTP server can be configured on your device to ensure the accuracy of system date and time Go to System Network TCP IP NTP NTP Settings Check Enable Configure NTP settings as need Interval min Time interval between two time synchronization with NTP server NTP Server IP address of the NTP server NTP Port...

Page 144: ...tion via SNMP port By setting the trap address and port the device is allowed to send alarm event and exception message to the surveillance center Go to System Network Advanced SNMP SNMP Settings Check Enable A message will pop up to prompt possible security risk and click Yes to continue Configure the SNMP settings as needed Trap Address IP address of the SNMP host Trap Port Port of the SNMP host...

Page 145: ...net or the Internet depending on the location of the e mail accounts to which you want to send notification Go to System Network Advanced Email Email Settings Configure the following Email settings Enable Server Authentication Check to enable the function if the SMTP server requires user authentication and enter user name and password accordingly SMTP Server The IP address of SMTP Server or host n...

Page 146: ...TM Universal Plug and Play UPnP can permit the device seamlessly discover the presence of other network devices on the network and establish functional network services for data sharing communications etc You can use the UPnP function to enable the fast connection of the device to the WAN via a router without port mapping Before you start If you want to enable the UPnP function of the device you m...

Page 147: ...each other If multiple devices are configured for the UPnP settings under the same router the value of the port No for each device should be unique Enter the virtual server setting page of router fill in the blank of Internal Source Port with the internal port value the blank of External Source Port with the external port value and other required contents Each item should be corresponding with the...

Page 148: ...r remote client software access and its valid range is 2000 to 65535 HTTP Port HTTP port 80 by default should be configured for remote web browser access Multicast IP Multicast can be configured to enable live view for cameras that exceed the maximum number allowed through network A multicast IP address covers Class D IP ranging from 224 0 0 0 to 239 255 255 255 and it is recommended to use the IP...

Page 149: ...ot spare function A bidirectional connection shown in the figure below is required to be built between the hot spare device and each working device Set a hot spare device Add a hot spare device on normal device Add the normal device on the hot spare device Start Finish Building Hot Spare System Before you start At least 2 devices are online Set Hot Spare Device Purpose Hot spare devices takes over...

Page 150: ... mode to ensure the normal operation afterwards Set Working Device Go to System Hot Spare Set the Work Mode as Normal Mode Check Enable Enter the IP address user name and password of hot spare device Hot Spare Click Apply Manage Hot Spare System Go to System Hot Spare in hot spare device Check working devices from the device list and click Add to link the working device to the hot spare device A h...

Page 151: ... the hot spare device will record the video of the IP camera connected to the working device for backup The record backing up can be functioned for 1 working device at a time Synchronizing The working device comes online the lost video files will be restored by the record synchronization function The record synchronization function can be enabled for 1 working device at a time ...

Page 152: ...lone Purpose Select the HDDs to clone to eSATA HDD Before you start Connect an eSATA disk to the device Go to Maintenance HDD Operation HDD Clone HDD Clone Check the HDD to clone The capacity of selected HDD must match the capacity of clone destination Click Clone Click Yes on popup message box to continue clone ...

Page 153: ...nology is a monitoring system for HDD to detect and report on various indicators of reliability in the hopes of anticipating failures Go to Maintenance HDD Operation S M A R T Select the HDD to view its S M A R T information list Select the self test types as Short Test Expanded Test or the Conveyance Test Click Self Test to start the S M A R T HDD self evaluation The related information of the S ...

Page 154: ...u can check the checkbox of the Continue to use the disk when self evaluation is failed item Bad Sector Detection Go to Maintenance HDD Operation Bad Sector Detection Select the HDD No in the dropdown list you want to configure Select All Detection or Key Area Detection as the detection type Click the Self Test button to start the detection ...

Page 155: ...to see the detailed damage information HDD Health Detection Purpose You can view the health status of Seagate HDD that generated after October 1th 2017 and capacity ranges from 4 TB to 8 TB The function helps you to troubleshoot HDD problems Compared with S M A R T function health detection shows HDD status with more details Go to Maintenance HDD Operation Health Detection ...

Page 156: ...eption and information of the device can be stored in log files which can be viewed and exported at any time Search the Log Files Go to Maintenance Log Information Set the log search conditions including the Time Major Type and Minor Type Click Search to start search log files The matched log files will be displayed on the list shown below ...

Page 157: ...tailed information Click the button to view the related video file Export the Log Files Before You Start Connect a storage device to your device Search the log files Refer to Chapter 16 2 1 Search the Log Files Click Export to export the result log files of searching Or you can click Export ALL on the Log Search interface to export all the system logs to the storage device ...

Page 158: ...port Import Export IP Camera Configuration Files Purpose The information of added IP camera can be generated into an excel file and exported to the local device for backup including the IP address manage port password of admin etc And the exported file can be edited on your PC like adding or deleting the content and copy the setting to other devices by importing the excel file to it Before You Sta...

Page 159: ... files Click Export to export configuration files to the selected local backup device To import a configuration file select the file from the selected backup device and click the Import button After the importing process is completed you must reboot the device to activate the settings ...

Page 160: ...tion file the storage device must be with the file Before You Start Connect a storage device to your device For importing the configuration file the storage device must be with the file Go to Maintenance Import Export Import Export Config File Export or import the device configuration files Click Export to export configuration files to the selected local backup device To import a configuration fil...

Page 161: ...r the local upgrade interface Local Upgrade Interface Select the update file from the storage device Click Upgrade to start upgrading After the upgrading is complete the device will reboot automatically to activate the new firmware Upgrade by FTP Before you start Ensure the network connection of the PC running FTP server and the device is valid and correct Run the FTP server on the PC and copy the...

Page 162: ...hen you log in You can also manually check for the latest firmware Before You Start Ensure the device has successfully connected to Hik Connect and it requires to install at least one read write HDD for firmware downloading Go to Maintenance Upgrade Online Upgrade Click Check Upgrade to manually check for the latest firmware from Hik Connect The device will automatically check for the latest firmw...

Page 163: ... and user account parameters to the factory default settings Factory Defaults Restore all parameters to the factory default settings Restore to Inactive Restore the device to the inactive status The device will reboot automatically after restoring to the default settings System Service Network Security Settings HTTP You can choose to disable the HTTP or set the HTTP authentication when it is enabl...

Page 164: ...asic For security reasons it is recommended to select digest as the authentication type Disabling HTTP Purpose The admin user account can disable the HTTP service from the GUI or the web browser After the HTTP is disabled all its related services including the ISAPI Onvif and Gennetc will terminate as well Go to System System Service System Service Uncheck the Enable HTTP to disable the HTTP servi...

Page 165: ... save the settings Managing ONVIF User Accounts Purpose For the third party camera connection to the device via ONVIF you can enable ONVIF function and manage the user accounts Go to System System Service ONVIF Check Enable ONVIF to enable the ONVIF access management Click Add to enter the Add User interface Add User Edit the user name and enter the strong password Select the user level to Media U...

Page 166: ...nload backup etc Go to Menu Maintenance System Service Stream Encryption Check Enable Stream Encryption Create the encryption password The stream encryption password is synchronized with the Hik Connect service verification code After enabling the encryption code the Hik Connect stream will be forcedly encrypted Make sure the Hik Connect service supports the stream encryption as well ...

Page 167: ... Select the output standard to NTSC or PAL which must be the same with the video input standard Resolution Configure the resolution of the video output Device Name Edit the name of the device Device No Edit the serial number of the device The Device No can be set in the range of 1 255 and the default No is 255 The number is used for the remote and keyboard control Auto Logout Set timeout time for ...

Page 168: ...s up Enable Password Enable disable the use of the login password Click the Apply button to save the settings Configure Date Time Go to System General Configure the date and time Time Zone Select the time zone Date Format Select the date format System Date Select the system date System Time Set the system time Date and Time Settings Click the Apply button to save the settings ...

Page 169: ... Interface Select the DST mode to Auto or Manual Auto automatically enable the default DST period according to the local DST rules Manual manually set the start time and end time of the DST period and the DST bias DST Bias set the time 30 60 90 120 minutes offset from the standard time Example The DST begins at 2 00 a m on the second Sunday of March and ends at 2 00 a m on the first Sunday of Nove...

Page 170: ... Guest and User s MAC Address Strong Password recommended We highly recommend you create a strong password of your own choosing Using a minimum of 8 characters including at least three of the following categories upper case letters lower case letters numbers and special characters in order to increase the security of your product And we recommend you reset your password regularly especially in the...

Page 171: ... the Camera Configuration by default User s MAC Address The MAC address of the remote PC which logs onto the device If it is configured and enabled it only allows the remote user with this MAC address to access the device Click OK to finish the new user account adding Result In the User Management interface the added new user is displayed on the list User List Set the Permission for a User For the...

Page 172: ...on Operating HDD management initializing HDD setting HDD property upgrading system firmware clearing I O alarm output Local Shutdown Reboot Shutting down or rebooting the device Remote Configuration Remote Log Search Remotely viewing logs that are saved on the device Remote Parameters Settings Remotely configuring parameters restoring factory default parameters and importing exporting configuratio...

Page 173: ...Manual Operation Remotely starting stopping manual recording and alarm output of the selected camera s Local Playback Locally playing back recorded files of the selected camera s Remote Playback Remotely playing back recorded files of the selected camera s Local PTZ Control Locally controlling PTZ movement of the selected camera s Remote PTZ Control Remotely controlling PTZ movement of the selecte...

Page 174: ...ab Select Camera Permission as Local Live View Select cameras to live view Click OK Set Live View Permission on Lock Screen The admin user can set live view permission for specific cameras in the screen lock status of device Go to System User Click Live View Permission on Lock Screen Input admin password and click Next ...

Page 175: ... account is in logout status Click OK The admin user can set this permission for user accounts When the normal user Operator or Guest has no local live view permission for specific camera s the live view permission for such camera s on lock screen status cannot be configured live view not allowed by default Edit the Admin User For the admin user account you can modify its password the unlock patte...

Page 176: ...equired and MAC address Edit the unlock pattern for the admin user account 1 Check the checkbox of Enable Unlock Pattern to enable the use of unlock pattern when logging in to the device 2 Use the mouse to draw a pattern among the 9 dots on the screen and release the mouse when the pattern is done Please refer to Chapter 2 2 for detailed instructions ...

Page 177: ...esetting Click the OK button to save the settings For the Operator or Guest user account you can also click the button on the user management interface to edit the permission Edit the Operator Guest User You can edit the user information including user name password permission level and MAC address Check the checkbox of Change Password if you want to change the password and input the new password ...

Page 178: ...ormation as demand including the new password strong password is required and MAC address Delete a User The admin user account has the permission to delete the operator guest user account Go to System User Select a user from the list Click Delete to delete the selected user account ...

Page 179: ...c the active DNS configuration of its configured hostnames addresses or other information stored in DNS PPPoE Stands for Point to Point Protocol over Ethernet PPPoE is a network configuration used for establishing a PPP connection over an Ethernet protocol Hybrid device A hybrid device is a combination of a DVR and device NTP Acronym for Network Time Protocol A protocol designed to synchronize the...

Page 180: ...e output mode of device is HDMI output then the input mode of monitor must be the HDMI input And if not please modify the input mode of monitor Check if the fault is solved by the step 1 to step 3 If it is solved finish the process If not please contact the engineer from Hikvision to do the further process There is an audible warning sound Di Di Di DiDi after a new bought device starts up Possible...

Page 181: ...e and the device and IP camera lost connections The configured parameters are incorrect when adding the IP camera Insufficient bandwidth Verify the network is connected 1 Connect the device and PC with the RS 232 cable 2 Open the Super Terminal software and execute the ping command Input ping IP e g ping 172 6 22 131 Simultaneously press Ctrl and C to exit the ping command If there exists return i...

Page 182: ... PC to check if the PC connects with the IP camera Verify the network between IP camera and device is stable 1 When the IP camera is offline connect PC and device with the RS 232 cable 2 Open the Super Terminal use the ping command and keep sending large data packages to the connected IP camera and check if there exists packet loss Simultaneously press Ctrl and C to exit the ping command Example I...

Page 183: ...nt camera orders and window division modes can be set for different output interfaces separately and digits like D1 and D2 stands for the channel number and X means the selected window has no image output Check if the fault is solved by the above steps If it is solved finish the process If not please contact the engineer from Hikvision to do the further process Live view stuck when video output lo...

Page 184: ...hen image is stuck connect the RS 232 ports on PC and the rear panel of device with the RS 232 cable 2 Open the Super Terminal and execute the command of ping 192 168 0 0 l 1472 f the IP address may change according to the real condition and check if there exists packet loss Simultaneously press Ctrl and C to exit the ping command Verify the network between device and PC is connected 1 Open the cm...

Page 185: ...the volume is too low Possible Reasons Cable between the pickup and IP camera is not connected well impedance mismatches or incompatible The stream type is not set as Video Audio The encoding standard is not supported with device Verify the cable between the pickup and IP camera is connected well impedance matches and compatible Log in the IP camera directly and turn the audio on check if the soun...

Page 186: ...acting may occur which leads to a slight stuck Verify the network between device and IP camera is connected 1 When image is stuck connect the RS 232 ports on PC and the rear panel of device with the RS 232 cable 2 Open the Super Terminal and execute the command of ping 192 168 0 0 l 1472 f the IP address may change according to the real condition and check if there exists packet loss Simultaneousl...

Page 187: ... to Menu System General and verify the Device Time is correct Verify the search condition is correct Go to playback interface and verify the channel and time are correct Verify the HDD status is normal Go to Menu Storage Storage Device to view the HDD status and verify the HDD is detected and can be read and written normally Check if the fault is solved by the above steps If it is solved finish th...

Page 188: ...Network Video Recorder User Manual 187 UD11169B ...

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