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HIKVISION DS-9500 Series NVR User Manual Download Page 6

User Manual of DS-9500 Series NVR 

3 

 

Preventive and Cautionary Tips

 

Before connecting and operating your DVR, please be advised of the following tips: 

•

 

Ensure unit is installed in a well-ventilated, dust-free environment. 

•

 

Unit is designed for indoor use only. 

•

 

Keep all liquids away from the DVR. 

•

 

Ensure environmental conditions meet factory specifications. 

•

 

Ensure unit is properly secured to a rack or shelf. Major shocks or jolts to the unit as a result of dropping it 

may cause damage to the sensitive electronics within the unit. 

•

 

Use the DVR in conjunction with an UPS if possible. 

•

 

Power down the unit before connecting and disconnecting accessories and peripherals. 

•

 

A factory recommended HDD should be used for this device. 

•

 

Improper use or replacement of the battery may result in hazard of explosion. Replace with the same or 

equivalent type only. Dispose of used batteries according to the instructions provided by the battery 

manufacturer.   

Summary of Contents for DS-9500 Series NVR

Page 1: ...DS 9500 Series NVR USER MANUAL Version 1 3 1 ...

Page 2: ...ATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE REGARDING THE HIKVISION SOFTWARE HIKVISION DOES NOT WARRANT GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE HIKVISION SOFTWARE IN TERMS OF ITS CORRECTNESS ACCURACY RELIABILITY CURRENTNESS OR OTHERWISE THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE HIKVISION SOFTWA...

Page 3: ... more information see www recyclethis info 2006 66 EC battery directive This product contains a battery that cannot be disposed of as unsorted municipal waste in the European Union See the product documentation for specific battery information The battery is marked with this symbol which may include lettering to indicate cadmium Cd lead Pb or mercury Hg For proper recycling return the battery to y...

Page 4: ... accessible Installation and Maintenance Do not connect disconnect any cables to or perform installation maintenance on this device during an electrical storm Power Cord Requirements The connector that plugs into the wall outlet must be a grounding type male plug designed for use in your region It must have certification marks showing certification by an agency in your region The connector that pl...

Page 5: ... and may not be offered for sale or lease or sold or leased until authorization from the United States FCC or its equivalent in other countries has been obtained Use of this equipment in a residential location is prohibited This equipment generates uses and can radiate radio frequency energy which may result in harmful interference to radio communications If this equipment does cause harmful inter...

Page 6: ...roperly secured to a rack or shelf Major shocks or jolts to the unit as a result of dropping it may cause damage to the sensitive electronics within the unit Use the DVR in conjunction with an UPS if possible Power down the unit before connecting and disconnecting accessories and peripherals A factory recommended HDD should be used for this device Improper use or replacement of the battery may res...

Page 7: ... 5 2 2 Image Capturing 24 5 3 Video Parameters Settings 24 C H A P T E R 6 25 PTZ Control 25 C H A P T E R 7 27 Playback 27 7 1 Playback Query 28 7 2 Play Recording File 29 7 3 Capturing Image and Download 30 7 4 Remote Backup 30 C H A P T E R 8 32 Log Search 32 C H A P T E R 9 34 Configuration 34 9 1 Local Configuration 35 9 2 IP Camera Configuration 35 9 2 1 Quick Add of IP camera 36 9 2 2 Singl...

Page 8: ...tion 54 9 7 1 Channel Display Settings 54 9 7 2 Video Mask 55 9 8 RAID Configuration 56 9 8 1 Array Configuration 56 9 8 2 Virtual HDD Configuration 63 9 9 Account Management 66 9 10 Remote Upgrade 67 C H A P T E R 10 68 Appendix 68 Glossary 69 FAQ 70 List of Compatible IP Cameras 71 List of Hikvision IP Cameras Supported by DS 9500 NVR 71 List of Third party IP Cameras Supported by DS 9500 NVR 73...

Page 9: ...User Manual of DS 9500 Series NVR 6 C H A P T E R 1 Introduction ...

Page 10: ...n network connection is functioning properly HDD HDD indicator blinks red when data is being read from or written to HDD Ready Ready indicator turns blue when NVR is functioning properly Backup Backup indicator blinks blue when data is being backup 2 USB Ports Universal Serial Bus USB ports for additional devices such as USB mouse and USB Hard Disk Drive HDD 3 Power Button Powers NVR on off 4 Back...

Page 11: ...ction is functioning properly HDD HDD indicator blinks red when data is being read from or written to HDD Ready Ready indicator turns blue when NVR is functioning properly Backup Backup indicator blinks blue when data is being backup 2 Backup Button Backup video files 3 USB Ports Universal Serial Bus USB ports for additional devices such as USB mouse and USB Hard Disk Drive HDD 4 Power Button Powe...

Page 12: ...rface connect to external SATA disk CD RW disk array etc 5 RS 485 Matching Resistor Switch SW Connection of 120 ohm terminator for RS 485 bus ON connected OFF disconnected 6 RS 485 Connect to RS 485 devices e g P T receiver etc Use the T and T terminals of RS 485 interface to connect to the R and R terminals of the receiver ALARM IN 16 relay alarm inputs ALARM OUT 4 relay alarm outputs 7 GND Groun...

Page 13: ... of RS 485 interface to connect to the R and R terminals of the receiver ALARM IN 16 relay alarm inputs ALARM OUT 4 relay alarm outputs 7 GND Grounding 8 POWER 220VAC power supply Note Currently the RS 485 interface of DS 9500 NVR is reserved for future use 1 3 Starting and Shutting Down Your NVR Power On If the power LED indicator on the front panel is off please plug the power supply into an ele...

Page 14: ... back panel Other Methods of Shutdown Shutdown with Power Switch Please try to avoid shutting down the unit by turn off the power switch on the back panel especially during recording Shutdown by Unplug Power Supply Please try to avoid shutting down the unit by unplug power supply especially during recording Note It is highly recommended that an Uninterruptible Power Supply UPS be used in conjuncti...

Page 15: ...User Manual of DS 9500 Series NVR 12 C H A P T E R 2 Network Parameters Configuration ...

Page 16: ...ith serial command Please connect the RS 232 port of NVR with the COM port of PC directly power on the NVR and PC and follow the steps Step 1 Enter Hyper Terminal Click Start Programs Accessories Communications Hyper Terminal in Windows system and the dialogue box below will appears as Figure 2 1 1 Figure 2 1 1 Step 2 Name the connection and define the icon Input a name e g HK select an icon and p...

Page 17: ...ter the setup Press Enter under Hyper Terminal interface When root dvrdvs appears the connection is established Figure 2 1 4 Step5 Disconnect and save connection According to the tips disconnect and save HK for the next time After saving there will be a new Hyper Terminal item established in the program group Start Accessories Communications Hyper Terminal Connection names of all Hyper Terminal ar...

Page 18: ...mmands are to accomplish the parameters setup in the prompt Figure 2 2 1 Commands Utilities helpm Console help command is used to print common commands show as Figure 2 2 1 getIp Show the current IP address of NVR Command format getIp Enter setIp Setup NVR IP address Command format setIp IP mask e g setIp 192 168 1 11 255 255 255 0 getPort Show the current port of NVR Command format getPort Enter ...

Page 19: ...User Manual of DS 9500 Series NVR 16 C H A P T E R 3 ActiveX Control Installation ...

Page 20: ...d then click Enter The system will remind you to install the ActiveX control After the installation you can configure and manage the NVR remotely The ActiveX control has English and Chinese to selections It can be used under 1024 768 1152 864 1280 1024 display resolutions Note Please use IE 6 0 or IE 7 0 as browser and upgrade OS to the latest version ...

Page 21: ...User Manual of DS 9500 Series NVR 18 C H A P T E R 4 User Login and Exit ...

Page 22: ...ge and maximize the IE browser Figure 4 1 On the top right corner language is selectable between Chinese and English Input the correct user name password and port click Login to enter preview interface or it will pop up an error box The default user name is admin password is 12345 and port is 8000 After login click Exit to log off and return to the login interface ...

Page 23: ...User Manual of DS 9500 Series NVR 20 C H A P T E R 5 Preview ...

Page 24: ... window division 4 window division 9 window division 16 window division Stop all preview Capture image Start all recording Stop all recording Previous page Next page Open Close audio 5 1 Preview 5 1 1 Multi window Division When live preview the windows division can be selected by click the button on play control area It can support 1 4 9 and 16 windows division The change between different windows...

Page 25: ...ronously according to the selected window divisions Click to switch to the next page click to the previous page User can also click and to start preview by page Double click to maximize Click the selected window can maximize the window to full screen double click again to resume Full screen display Click to change the multi channel preview to full screen click to resume When previewing select the ...

Page 26: ...he playlist it will become This can stop the channel preview Click to stop all channels preview Click Config enter local configuration menu where can change the directory of saving recording file and the size of file packing Click button on playlist to start recording of this channel if the icon is not it will note Recording failed Click icon again to stop recording and the saving file folder will...

Page 27: ...ation menu where can modify the saving capturing image directory Select a previewing window click to capture image If capture image successfully the saving folder will pop up automatically Select the previewing channel and adjust the brightness contrast saturation and Hue for it Click to increase and click to decrease Click or can also adjust the value Click icon to resume the default values ...

Page 28: ...User Manual of DS 9500 Series NVR 25 C H A P T E R 6 PTZ Control ...

Page 29: ... is available when preview With the direction buttons it can achieve 8 directions control Also zoom focus iris light and wiper are adjustable Click to enable auto scan click again to stop it If preset point is set the point can be called by selecting in the draw down list and clicking ...

Page 30: ...User Manual of DS 9500 Series NVR 27 C H A P T E R 7 Playback ...

Page 31: ...ion Channel list Playback video Playback control Playback status Calendar Download Backup Timeline Playback control buttons description Button Description Button Description Play Stop Slow down Speed up Play by single frame Snapshot Video clip Open Close audio 7 1 Playback Query Step 1 Select a channel on the channel list Channel 1 is the default ...

Page 32: ...file types will be indicated with different colors 7 2 Play Recording File Step 2 Select a date in calendar After searching file click to play When playback the playback status will indicate the channel number time and status Recording file location Click input the time in the pop up box and click Go This will start the file playback from the specified time Drag timeline and set to the specified t...

Page 33: ...torage devices remotely After searching file click to pop up a new page where list all the files for the specific day Select one file and click to start download click again to stop download During download the window will display the file number and download progress When playback click to pop up saving file window After the selection the status will become click again to stop saving Click Config...

Page 34: ...use of the compatible problem between NVR and backup device After searching files click to pop up a new page where list all the files for the specific day Select the backup device enable backup player or not select the files and click to start backup click again to stop backup During backup the window will display the file number and backup progress ...

Page 35: ...User Manual of DS 9500 Series NVR 32 C H A P T E R 8 Log Search ...

Page 36: ...export the logs as Excel or TXT file Note Up to 2000 logs can be listed if the number of items is larger than 2000 please choose a certain period and search again Select the log type and date and click to list all matched logs Enable Start as to search the log file in a certain period of a day ...

Page 37: ...User Manual of DS 9500 Series NVR 34 C H A P T E R 9 Configuration ...

Page 38: ...ream Type Main Stream for recording Substream for viewing live images Network Transmission Feature Set real time and fluency of network feature Path for saving recording files Select a folder to save the recordings Path for saving preview captured images Select a folder to save the pictures captured while preview Path for saving playback captured images Select a folder to save the pictures capture...

Page 39: ...ch UXGA IP cameras 9 2 1 Quick Add of IP camera DS 9500 series NVR provides a function of remote auto searching IP camera When there are supported IP cameras in the same network segment of a LAN with NVR you may add it in one button with default user name password and port number Note Before applying Quick Add function please make sure that IP camera is compatible with NVR and default user name pa...

Page 40: ...there are supported IP cameras in the same network segment of a LAN with NVR you may add it in one button with default user name password and port number Note Before applying Single Add function please make sure that IP camera is compatible with NVR and default user name password port number are not changed First select a Channel No then click and the on line IP cameras will be listed as figure be...

Page 41: ...d click Modify to confirm Manually Add IP camera Select a Channel No to enable IP camera Config menu shown on the right Input the IP address port user name and password click Modify to finish adding an IP camera that will be listed in the IP Camera Information area Clicking Reset button will restore the configurations of IPC back to the previous ones Clicking button will delete the selected IP cam...

Page 42: ...User Manual of DS 9500 Series NVR 39 9 3 Recording Settings Click Remote Config and select to enter remote settings menu where you can configure recording alarm network settings and etc Figure 9 5 ...

Page 43: ...ers Main Stream Normal Event and Sub stream Stream Type Video and Video Audio Resolution Recording Resolution Bit rate Type Variable and Constant Frame Type BBP BP and Single P 9 3 2 Schedule Recording Step1 Enable Schedule Recording Note When NVR is succeed to connect to IP camera it will start schedule recording which means recording for 7 24 ...

Page 44: ...ng by disable All Day Recording there are 8 time periods in one day Then you can select schedule recording from the drop down menu beside the periods Then you may also select copy the settings to whole week or to one day Note Please make sure that each time period is not overlapped In the Advanced Record Settings you may configure parameters of Pre Record time Post Record time Recordings Duration ...

Page 45: ...igure 9 8 Note If you are using IP camera that is not from Hikvision please setup this function by using its own software Step1 Select Channel No for motion detection recording Step2 Enable motion detection by tick the box Step3 Then you can click settings buttons to set area arm schedule and linkage ...

Page 46: ...if necessary You may also set period recording by disable All Day Recording there are 8 time periods in one day Then you can select Motion Detection from the drop down menu beside the periods Then you may also select copy the settings to whole week or to one day Note 1 Please make sure that each time period is not overlapped 2 The valid time of motion detection recording is the intersection of arm...

Page 47: ... input of IP channel Step2 Select the type of alarm input NO or NC Note NO is the default status The settings will become effective after rebooting If you are using IP camera that is not from Hikvision please setup this function by using its own software Step3 Enable Alarm Handle to activate Arm Schedule Linkage Method ...

Page 48: ... recording channels you want Step6 Enter schedule recording interface Click to enable Recording Step4 Set the fortify time for alarm input Click Settings in Fortify Time menu Select Weekday as some day of the week or the whole week for recording time The All Day Record or 8 Segments can be selected as well Note The time of each segment can not be overlapped ...

Page 49: ...on Recording Step2 The same with the Step 2 of Section 9 3 3 Motion Detection Recording Step3 The same with the Step 3 of Section 9 3 3 Motion Detection Recording Step4 The same with the Step 4 of Section 9 3 3 Motion Detection Recording Step7 Select one day in a week and select All Day recording if necessary You may also set period recording by disable All Day Recording there are 8 time periods i...

Page 50: ...put Trigger alarm output of the device if the device is 9000 series triggering alarm output of IP channel can be selected as well 9 4 2 Signal Level Alarm Step1 The same with the Step1 of Section 9 3 4 Alarm Recording Step2 The same with the Step2 of Section 9 3 4 Alarm Recording Step3 The same with the Step3 of Section 9 3 4 Alarm Recording Step4 The same with the Step4 of Section 9 3 4 Alarm Rec...

Page 51: ...deo Loss to activate settings of Fortify Time and Linkage Step3 Set the fortify time for video loss Click Settings in Fortify Time menu Select Weekday as some day of the week or the whole week for the fortify time The All Day Record or 8 Segments can be selected as well Note The time of each segment can not be overlapped Step4 Set linkage for video loss Click Settings in the Linkage menu ...

Page 52: ...Select the channel number for video tampering Select Step2 Enable Video Tampering Alarm to activate settings of Area Settings Arm Schedule and Linkage Step3 Set the video tampering area and sensitivity The sensitivity can be divided into three levels Low Medium and High Enable Start Draw and select the detection area by using mouse ...

Page 53: ...ndard Mismatch and Video Signal Exception video signal unstable Step4 Set the fortify time for video tampering Click Settings in Arm Schedule menu Select Weekday as some day of the week or the whole week for the arm schedule The All Day Record or 8 Periods can be selected as well Note The time of each segment can not be overlapped Step5 Set linkage for video tampering Click Settings in the Linkage...

Page 54: ...Configure the network according to the actual situation If there is DHCP server in the network enable Obtain Auto and reboot the device to get the IP address under this network segment automatically Select Advance to enter advanced configuration You can configure preferred DNS server1 and spare DNS server2 IP address of alarm host and IP server Select Enable PPPoE by ticking input the user name an...

Page 55: ...s dyndns org Domain the domain name that user applied for the device such as test dynlia com User name password and verify the account information that user registered on the Dyndns website If the Peanut Hull is selected as protocol Input the user name and password applied on the Peanut Hull website to visit the device by the applied domain name Select Tick to enable NTP function Note Time Synchro...

Page 56: ...nd picture you can enable Attachment i e Note Currently the function of captured picture attachment is invalid for DS 9500 Select Input the IP address of NAS or IP SAN server in the blank Server IP address input the saving path allocated by NAS or IP SAN server in the blank File Path Note 1 Make sure that the device supports NFS function and NAS or IP SAN server allocated the storage space correct...

Page 57: ...wn as figure right Note Read Write Writing in or Read from this disk is allowed when selecting this option Write Only Unable to write in this disk to protect existed recordings from being overwritten when selecting this option Redundant Redundant recording in this disk is allowed when selecting this option HDD Group record channel Click HDD Group attribute button to enter setup page First select a...

Page 58: ...lable on IP cameras from Hikvision Select You can configure channel name OSD and related parameters here Step1 Select channel number and enable video mask i e Select Step2 Set the mask area Click Settings to enter area set menu Enable Start Draw i e select the mask area by clicking and dragging the mouse Note Max 4 areas can be configured in one image ...

Page 59: ... disks Note The ST31000525SV ST31000340NS HDD models are not supported for array configuration currently 9 8 1 1 Creating Array Before recording it needs to create the array in the RAID menu One touch Configuration To configure array by One touch Configuration Step1 Enter the RAID Settings menu by clicking Config Remote Config RAID Configuration Click the One touch button to start array configurat...

Page 60: ...an be used only after the initialization is complete Step1 Enter the RAID Settings menu by clicking Config Remote Config RAID Configuration Step2 Select the physical HDD from the list and click the Create button to enter the Create Array interface Step3 Edit the Array Name and set the RAID Level to RAID 0 1 5 or 10 Select the physical HDD to be used for array creation Step4 Click the OK button to ...

Page 61: ...ional by array rebuilding Note If there is no virtual disk created in the array and no physical HDD exception exists then it doesn t need to rebuild the array when the array status restores to Functional Auto rebuilding Rebuilding Hot Spare Disk When the auto rebuild function is enabled the hot spare disk will be automatically used for array rebuilding if the array is in Degraded status Step1 Ente...

Page 62: ...e Physical HDD interface 2 Select the Physical HDD from the list and then click the Set Spare button to enter Set Hot Spare interface Note It is recommended to use the same HDDs including model and capacity for setting hot spare so as to maintain reliable and stable running of the disks Step 3 Set Hot Spare Type 1 Set the hot spare type of the selected HDD to Global Hot Spare or specified hot spar...

Page 63: ...g Remote Config RAID Configuration 2 Select the RAID Adapter tab to enter the Adapter interface 3 Enable the Auto rebuild function by selecting the option to Yes from the dropdown menu of Auto Rebuild 4 Click the Save button Step2 Start rebuilding of physical HDD When the system has detected HDD exception or the array is in Degraded status replace the exception HDD with new functioning physical HD...

Page 64: ... Select array for rebuilding 1 Enter the RAID Settings menu by clicking Config Remote Config RAID Configuration 2 Select the Array tab to enter the Array interface 3 Select the array for rebuilding 4 Click the Rebuild button to enter Rebuild Array interface Step2 Select physical HDD for array rebuilding 1 Select the physical HDD for array rebuilding 2 Click the OK button to confirm the array rebui...

Page 65: ...r the RAID Settings menu by clicking Config Remote Config RAID Configuration 2 Select the Array tab to enter the Array interface 3 Select the array for migration 4 Click the Migrate button to enter Migrate Array interface Step2 Set array migration 1 Select the target RAID level and physical HDD for array migration 2 Click the OK button to start the array migration Note 1 Make sure virtual disks ha...

Page 66: ...er the HDD Settings menu by clicking Config Remote Config Parameters Configuration 2 Select the HDD Settings to enter the HDD Settings interface 3 Select the HDD s for capacity expansion and click the Expand button to start capacity expansion Step1 Create array for creating virtual disk 1 Enter the RAID Settings menu by clicking Config Remote Config RAID Configuration 2 Select the Array tab to ent...

Page 67: ...allowed to use Initialization Fast The fast initialization usually takes short time which is not relevant to the HDD capacity Step 2 Edit the name of virtual disk set the capacity select the VD init type and select the array location Click the Create button to create the configured virtual disk Note At least 100GB capacity must be configured for each virtual disk It is recommended to select the fo...

Page 68: ...rmat the selected HDD s After being formatted the virtual disk can be used for recording Method1 1 Enter the RAID Settings menu by clicking Config Remote Config RAID Configuration 2 Select the Virtual Disk tab to enter the Virtual Disk interface 3 Select the virtual disk from the list to be deleted 4 Click the Delete button Method2 1 Enter the RAID Settings menu by clicking Config Remote Config RA...

Page 69: ...oes not for Channel Configuration privilege operator has all the rights user has local playback remote playback rights Select Click Add to add user Note If you set the IP address or physical address and then only the PC with the same IP address or physical address can visit the device through network Step1 Enter the RAID Settings menu by clicking Config Remote Config RAID Configuration Step2 Selec...

Page 70: ...ay and download recorded files that are on the NVR Remote Configuration Remotely configure parameters restore parameters to factory defaults and import settings to as well as export settings from NVR Remote Log Search Remotely view logs that are saved on the NVR Remote Advanced Operation Remotely manage hard disk drives initializing and setting properties for HDDs Ability to remote update system f...

Page 71: ...User Manual of DS 9500 Series NVR 68 C H A P T E R 10 Appendix ...

Page 72: ...thod protocol or network service that provides the capability for a networked device such as a router or computer system using the Internet Protocol Suite to notify a domain name server to change in real time ad hoc the active DNS configuration of its configured hostnames addresses or other information stored in DNS MTU Maximum Transmission Unit Unit is represented by bytes MTU of most network dev...

Page 73: ...ed after setting the motion detection If there are no recorded video after setting the motion detection please check 1 Check that the recording schedule is setup correctly by following the steps listed in Schedule Recording 2 Check that the motion detection area is configured correctly See Motion Detection 3 Make sure that channels are being triggered for motion detection See Motion Detection Why ...

Page 74: ... IF CIF QCIF CIF QCIF CIF QCIF G722 HIK H 264 HIK RTSP PS V2 0 build 100521 Yes G711 Standard H 264 Standard RTSP RTP V2 0 build 100329 Yes Standard MPEG4 Standard RTSP RTP V2 0 build 090629 Yes DS 2CD862MF E DS 2CD762MF I F B H Yes XVGA 720P VGA XVGA 720P VGA CIF CIF 320 240 G722 HIK H 264 HIK RTSP PS V2 0 build 100521 Yes G711 Standard H 264 Standard RTSP RTP V2 0 build 100329 Yes Standard MPEG4...

Page 75: ...0 480 VGA G711 Standard H 264 Standard RTSP RTP V2 0 build 101102 Yes DS 976 No UXGA UXGA No No No Standard H 264 Standard RTSP PS V2 2 build 110526 Yes DS 976 V No UXGA UXGA No No No Standard H 264 Standard RTSP PS V2 2 build 110512 Yes DS 2CD977 No 1080P 1080P No No No Standard H 264 Standard RTSP PS V2 0 build 110218 Yes 6446 Platform SD IP Camera DS 2DF1 601 2 3 4 5 6 7 8H F DS 2DF1 611 2 3 4 ...

Page 76: ...t H 264 Yes Axis 207W 207MW No 1280 1024 1280 960 1280 720 640 480 640 360 480 360 480 270 352 288 320 240 320 180 240 180 240 135 176 144 160 120 160 90 1280 720 64 0 480 G711 u Law G726 MPEG4 Yes Zavio f3105 No 320 240 640 480 1280 720 1280 1024 frame rate 1 2 3 4 5 7 10 15 20 30 320 240 640 480 1280 7 20 Not support MPEG4 Yes ACTI acm7411 No 320 240 640 480 1280 720 1280 1024 frame rate 1 2 3 4...

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